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Cisco SPA50 Series User Manual
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Cisco SPA50 Series User Manual

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Cisco SPA50 x User Manual
Table of Contents:
Phone operation
Claricom System Star Codes
Claricom User Voicemail
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Summary of Contents for Cisco SPA50 Series

  • Page 1 Cisco SPA50 x User Manual Table of Contents: Phone operation ……………………………………………………………………………… Claricom System Star Codes ……………………………………………………………………………… Claricom User Voicemail ………………………………………………………………………………...
  • Page 2 USER GUIDE Cisco Small Business Cisco SPA50X and SPA51X SIP IP Phones Models SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G...

  • Page 3: Table Of Contents

    Download the Firmware from Cisco Get the Phone IP Address Update the Firmware on the Phone Chapter 3: Using Basic Call Management Functions Managing the Audio Source and Volume Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
  • Page 4 Forwarding Calls (Delay) Without Answering the Phone Canceling Call Forwarding All Call Forward Deactivation by using Star Codes Setting Do Not Disturb Enabling Do Not Disturb Disabling Do Not Disturb Setting Call Waiting Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
  • Page 5 Monitoring and Accessing Another Phone Customizing Your IP Phone Screen Changing the IP Phone Screen Contrast Changing the Screen Backlight Settings Configuring the Phone Screen Saver Turning on the Screen Saver Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
  • Page 6 Configuring Date and Time Setting Your Phone’s Date and Time Using Star Codes Using the Interactive Voice Response Menu on the Cisco SPA501G Advanced Procedures for Technical Support Personnel Rebooting Your Phone Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...

  • Page 7: Chapter 1: Getting Started

    This document describes using the Cisco Small Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk system. If you are using your Cisco Small Business IP Phone with a Cisco Unified Communications 500 Series, also see the Cisco Unified Communications Manager Express Administrator Guide.
  • Page 8 Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA500 Series phones. This appendix provides links to many of these resources. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 9: Overview Of The Cisco Small Business Ip Phones

    Calls can be made or received with a handset, headset, or a speaker. The Cisco Small Business IP phones contain Ethernet ports that link them to the computer network. They also have secondary Ethernet ports that allow another Ethernet device, such as a computer, to be connected to the network through the IP phone.

  • Page 10: Understanding Your Phone Lines And Buttons

    Blinks red during an incoming call. IP phone screen Displays date and time, phone station name, line extensions, and softkey options (except on the Cisco SPA501G). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 11 Press to access voice mail. (This feature must be set up by your phone system administrator). Hold button Press to place a call either on hold or to resume. NOTE SPA501 phone does not support this feature. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 12: Softkey Buttons

    The softkey buttons on your phone display might vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.
  • Page 13 Puts a call on hold at a designated “park” number. The call is parked on the line until you unpark it or the caller disconnects. Must be configured by your phone system administrator. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 14: Using Keypad Shortcuts

    IP phone screen. (Not applicable to the Cisco SPA501G.) For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial 9. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 15: Using The Cisco Attendant Console

    The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled by the backlight settings of the phone display and is not separately configurable; that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off when the phone display is off.
  • Page 16 Getting Started Using the Cisco Attendant Console You can choose the font size (10 or 12 point) of the text displayed on the Cisco SPA500DS. You can also configure the text contrast, or how dark the text appears on the display. To configure these options from the phone: Press the Setup button.

  • Page 17: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 17 • Phone Connections, page 17 • Connecting the Handset, page 18 •...

  • Page 18: Before You Begin

    Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked CAUTION AUX is reserved for connection with the Cisco Attendant Console. It is not for use as a telephone line port or IP device connection.

  • Page 19: Connecting The Handset

    (Optional) Route the phone cord through the cable slot. STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset STEP 4 (not shown). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 20: Installing The Desk Stand Or Wall Mount (Optional)

    Push the latch in. STEP 1 Slide the retention tab up until it detaches from the phone. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 21: Connecting The Power

    Connecting the Power The Cisco 500 Series IP phones do not ship with power supplies. If you are not using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for each phone.

  • Page 22: Connecting Your Phone To The Network

    STEP 2 wireless bridge into the RJ-45 phone port marked SW, located on the back of the IP phone base station. Connect the power cable of the Cisco WNBP to the power port on the phone STEP 3 base. Connect one end of the IP phone power adapter into the power port of the STEP 4 wireless bridge.

  • Page 23: Connecting A Pc To Your Phone

    Connecting a PC to Your Phone Connecting a PC to Your Phone A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly.

  • Page 24: Verifying Phone Startup

    Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then Initializing Network. All of the lights on the phone flash. After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with phone line keys).

  • Page 25: Updating Your Phone Firmware

    Installing Your Phone Updating Your Phone Firmware On models with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when picking up the handset or pressing the speakerphone button. If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again.

  • Page 26: Download The Firmware From Cisco

    Save the firmware to your desktop. Get the Phone IP Address Before you upgrade, you’ll need the IP address of the phone you are upgrading. To get your IP address for all phones (except on the Cisco SPA501G): Press Setup. STEP 1 Scroll to Network and press Select.

  • Page 27: Update The Firmware On The Phone

    Do not disconnect your phone power until the upgrade is complete (the lights on CAUTION your phone are no longer blinking). Click OK to dismiss the status message of the upgrade. STEP 7 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 28: Chapter 3: Using Basic Call Management Functions

    Using the Phone Directories, page 43 • Using the Call History Lists, page 45 • Setting or Changing a Phone Password, page 46 • Accessing Voicemail, page 47 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 29: Managing The Audio Source And Volume

    Headset to answer a ringing call. To use a wireless headset, lift the receiver off hook before speaking or listening through the headset. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 30: Switching Between The Handset, Headset, Or Speakerphone During A Call

    Select Preferences > Preferred Audio Device > edit. STEP 2 Press option to scroll through the choices. When the option you want is displayed, STEP 3 press ok. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 31: Answering Or Placing A Call

    It might be necessary to modify a number selected from a call history list so that the phone will dial it correctly. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 32: Redialing A Call

    Using Basic Call Management Functions Putting a Call on Hold Redialing a Call To redial the last number on a Cisco SPA501G, press the Redial button. To redial another number from a history list on all phones except the Cisco SPA501G: Press the redial softkey and select the desired number from the Redial list.

  • Page 33: Ending A Call

    Blind—Transfer the call without speaking to the other party to whom you are transferring the call. Performing an Attended Transfer To perform an attended transfer for all phones (except the Cisco SPA501G): During an active call, press xfer. The call is placed on hold and a new line is STEP 1 opened to dial the number.

  • Page 34: Performing An Unattended (Blind) Transfer

    If you misdial, use the delChar, clear, or cancel key to make your changes before the call is transferred. (Not available for the Cisco SPA502G.) Press xfer after the phone begins to ring, or at any time after the phone is STEP 3 answered.

  • Page 35: Managing Missed Calls

    STEP 2 Choose Miss Call Shortcut and press edit. STEP 3 Press y/n to enable or disable the feature. STEP 4 Press ok. STEP 5 Press save. STEP 6 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 36: Forwarding Calls

    You can forward all calls, forward calls when the phone is busy, or forward calls to a phone when there is no answer. For the Cisco SPA501G, you can only use the IP phone Web interface or Call Forward All Star Code to set call forwarding.

  • Page 37: Forwarding Calls When Your Phone Is Busy

    Enter *93 to deactivate call forward delay. Call Forward Delay by using Setup Press the Setup button and select Call Forward > CFWD No Ans Number. STEP 1 Press the edit softkey. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 38: Canceling Call Forwarding All

    Sets a delay interval that must elapse before the call is forwarded because there is no answer at your phone. The delay timer is ignored when the Call Forward No Answer value is blank. On the Cisco SPA501G, the delay interval is set by using the web configuration utility.

  • Page 39: Call Forward Deactivation By Using Star Codes

    You can also set Do Not Disturb from your PC by using the web configuration utility. For the Cisco SPA501G, you can only set Do Not Disturb in the web configuration utility or set Do Not Disturb by using the Star Code.

  • Page 40: Disabling Do Not Disturb

    You can also turn call waiting on or off from your PC by using the IP phone Web interface. For the Cisco SPA501G, you can only configure Call Waiting in the web configuration utility or set Call Waiting by using the Star Code.

  • Page 41: Picking Up A Call

    Press the grPick softkey. The phone displays any stations in the group that have STEP 1 ringing calls. Press dial to see a list of calls. Choose the call you want to pick up and press dial. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 42: Parking A Call

    Press the unpark softkey. STEP 1 Enter the number of the park line (for example, the number that was entered in STEP 2 Step 2 of “parking a call.”) Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 43: Placing A Three-Way Conference Call

    Press the Conference button during an active call. The first call is placed on hold, a STEP 1 second line is opened, and you hear a dial tone. Dial the second person’s telephone number. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 44: Conferencing A Held Call With An Active Call

    If you have a call on hold and an active call, you can create a conference call that includes the active call and the call on hold (except on the Cisco SPA501G). With an active call and one or more calls on hold, press the confLx softkey.

  • Page 45: Using Your Personal Directory

    Press the play softkey to play the selected ring tone or press the select softkey to assign that ringtone to the number you are adding to the directory. Press save to save the entry. STEP 5 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 46: Using The Corporate Directory

    You can also view the Call History Lists from your PC using the web configuration utility. See the “Viewing Call History Lists” section on page You can only view call history lists for the Cisco SPA501G using the web configuration utility. To view or call a number on the Call History lists: Press the Setup button.

  • Page 47: Setting Or Changing A Phone Password

    You can set or change the password for your phone to prevent unauthorized use. To set a password for your phone: Press the Setup button. STEP 1 Select Set Password. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 48: Accessing Voicemail

    STEP 1 Scroll to Voice Mail and press select. STEP 2 Enter the number to dial for voicemail. For a Cisco Voice System, this is normally STEP 3 vmm. For an external system, enter the phone number, including any digits that must be dialed to reach an outside line.

  • Page 49: Chapter 4: Using Advanced Phone Features

    You can also configure many of these features by using your PC and the web configuration utility. For the Cisco SPA501G, configure these features by using the web configuration utility or the star codes (described below). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 50: Configuring Privacy And Security

    Select Preferences. STEP 2 Choose Block Anonymous Call and press edit. STEP 3 Press y/n to choose yes (enable) or no (disable). STEP 4 Press ok. STEP 5 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 51: Using Secure Call

    *18—Activate Secure Call feature for a single call. To deactivate secure call: • *17—Deactivate Secure Call feature for all calls. • *19—Deactivate Secure Call feature for a single call. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 52: Enabling And Using Dial Assistance

    You can create speed dials assigned to a number, that, when pressed on the keypad, dials the number assigned to it. Each speed dial can be a phone number, IP address or URL. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 53: Creating Speed Dials On Unused Line Buttons

    Creating Speed Dials You can create and edit speed dials using your PC and the web configuration utility. For the Cisco SPA501G, create speed dials by using the web configuration utility. NOTE “Setting Voice User Parameters,” on page Creating Speed Dials on Unused Line Buttons Press the unused line button and hold down for three seconds.

  • Page 54: Using Speed Dials

    Press the number on the phone keypad for the speed dial and wait a few seconds. Using the Paging Feature Your IP phone can automatically answer pages from other Cisco IP phones in the Cisco Voice System. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you.

  • Page 55: Configuring Auto Answer

    User cannot configure BLF on the SPA502G and SPA512G phones as they have NOTE only 1 line and no line buttons, but the BLF function can be configured on the attendant console. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 56: Customizing Your Ip Phone Screen

    Choose Back Light Timer and press edit. STEP 3 Press Option to choose the desired setting: STEP 4 • 10 seconds • 20 seconds • 30 seconds • always on Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 57: Configuring The Phone Screen Saver

    In Screen Saver Mode, choose Screen Saver Wait Time and press edit. STEP 1 Enter the time, in seconds, to wait before the screen saver starts. STEP 2 Press ok. STEP 3 Press save. STEP 4 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 58: Turning On The Screen Saver

    Press the Setup button. STEP 1 Scroll to Screen Saver Mode and press activ. (The screen saver must be enabled STEP 2 in order to immediately activate it.) Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 59: Using Ring Tones

    If the time does not display am (a) or pm (p) correctly, adjust with Offset. To change STEP 5 from a.m. to p.m., enter *12*00*00, to change from p.m. to a.m., enter #12*00*00. Press save. STEP 6 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 60: Using Star Codes

    Activate Call Back. Causes the IP phone to repeatedly dial a busy number until the called party rings or answers. The IP phone then alerts you that the call has gone through. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 61 Perform a blind transfer. Transferring Calls, page Cisco Voice System *Requires that your IP phone be part of a Cisco Voice System **Requires that the paged extension be part of a Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 62: Using The Interactive Voice Response Menu On The Cisco Spa501G

    Using the Interactive Voice Response Menu on the Cisco SPA501G Using the Interactive Voice Response Menu on the Cisco SPA501G The Cisco SPA501G provides an interactive voice response menu. You can enter options and receive information about the phone and its operation. To access the IVR: Press the Setup button.
  • Page 63 IP phone). Enter the address (use * to enter the “.” value), then press #. To save, press 1. To review the value you entered, press 2. To re-enter, press 3. To exit, press *. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...

  • Page 64: Advanced Procedures For Technical Support Personnel

    To access advanced menus on the Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA512G, Cisco SPA514G, follow the procedures below. For the Cisco SPA501G, many of these options can be performed in the IVR. See the “Using the Interactive Voice Response Menu on the Cisco SPA501G”...

  • Page 65: Rebooting Your Phone

    STEP 3 Cisco SPA501G: Press the Setup button. STEP 1 At the IVR menu, enter 732668, then press #. STEP 2 Hang up to begin the reboot. STEP 3 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 66 Claricom System Star Code Features Making Calls: Voicemail Redial: Send Voicemails as Emails(Activate): Call Return: Send Voicemails (Deactivate): Intercom: Go To Voice Mail: Transferring calls Record New Greeting: Transfer: Clear Voice Message Indicator: Call Park: Call Center Call Park Retrieve: Call Pickup: Agent Login Agent Logout...
  • Page 67 Claricom's Mailbox Usage Overview Request to After Beep Recording leave message Recording Skip message Send and go to operator Go to operator Delete message Log into mailbox Record again Mark as urgent If the owner calls the Enter PIN Send and hang up mailbox, a settings decides if the PIN has to be entered or not.

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