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Rectifying minor faults yourself
Before calling After-sales Service:
Check whether you can rectify the fault yourself by using the notes below.
You must pay the cost of the After-sales Service call out – even during the guarantee period.
Appliance
Problem
Appliance is not cooling/
freezing.
The lighting is not working.
The display does not light up.
The refrigeration unit switches
on with increasing frequency
and for longer periods.
The fridge compartment/
freezer compartment is too
cold.
The (LED) lighting does not
work.
Unpleasant smells are
noticeable.
Warning beeper sounds or
temperature indicator flashes.
It is too warm in the fridge or
freezer compartment. Food is
at risk.
After-sales Service
You can find your local After-sales Service centre in the
phone book or the After-sales Service directory. Please
quote the product number (E no.) and production
number (FD no.) of your appliance.
You will find this information on the rating plate.
Please help us to avoid unnecessary journeys by
quoting the appliance and production number. By
doing so, you will save any associated additional
charges.
40
Possible cause
Power cut.
Circuit-breaker is switched off.
Power plug not properly plugged in.
The appliance door is being opened
frequently.
The ventilation openings are covered. Remove any obstructions.
Placing large quantities of food in the
appliance.
The temperature setting is too low.
The LED lighting is faulty.
Light switch is sticking.
The appliance door was opened for
too long.
The lighting switches off after
approx. 10 minutes.
Strongly smelling food not packed in
air-tight containers.
Appliance door is open.
Too much food was stored at once.
Remedy
Check whether there is power to the
appliance.
Check circuit-breaker.
Check whether power plug is properly
plugged in.
Do not open the appliance door
unnecessarily.
Switch on fast cooling/fast freezing function.
Set a higher temperature.
See section headed Lighting (LED).
Check whether you can move the light
switch.
After closing and opening the appliance
door, the lighting is switched on again.
Clean the appliance. Pack strongly smelling
food in air-tight containers (see section
headed Smells).
See section headed Alarm functions.
Booking a repair call-out and advice on
faults
The After-sales Service contact details for all countries
are listed in the attached After-sales Service directory.
GB
0344 892 8999
IE
01450 2655
US
866 447 4363
Calls charged at local or
mobile rate.
0.03 € per minute at peak.
Off peak 0.0088 € per
minute.
toll-free
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