• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and Unified Extensible Firmware Interface basic input output system (UEFI BIOS) downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/...
Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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1. Go to: http://support.lenovo.com/ibasepartslookup 2. Type the Machine Type and Serial Number in the corresponding fields. 3. Click Submit. eSupport also can be used to view the general FRU list for a product. The FRU list is a general list of components and does not contain specific model information.
The Lenovo Companion program is available for download at https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/companion/. To run the Lenovo Companion program, open the Start menu and click Lenovo Companion, and then follow the instructions on the screen. Quick test programs Lenovo provides quick test programs to troubleshoot and resolve computer problems.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
4. Use the arrow keys to select USB HDD and then press Enter. The diagnostic program will be launched automatically. 5. Follow the instructions on the screen to use the diagnostic program. • If you have created the bootable diagnostic medium on a CD, do the following: 1.
This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.
Checking the operational charging To check whether the battery pack charges properly during operation, do the following: 1. Discharge the battery pack until the remained battery power is less than 50%. 2. Connect the computer to ac power to charge the battery pack. If the battery status icon in the Windows notification area indicates that the battery pack is not charging, remove the battery pack and let it return to room temperature.
“Symptom-to-FRU index” on page 33 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Recovery information This chapter provides information about the Windows recovery solutions on the Windows 10 operating system.
It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
• The hard disk drive or solid-state drive is powered off. • The microprocessor stops. To put your computer into sleep mode, do the following: • For Windows 7: Open the Start menu, then click the arrow next to the Shut down button. Click Sleep from the menu displayed.
This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced next. A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be any number. If no numeric code is displayed, check the narrative descriptions of symptoms.
Beep symptoms Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
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The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
2. If no error is detected, do not replace any FRUs. 3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist. Undetermined problems If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs that have no defects).
Cortana personal assistant. To define or change the action for the F12 key, do the following: 1. Open the Lenovo Settings program. 2. Click the input icon 3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the instructions on the screen to complete the setting.
Status indicators Camera status indicator When this indicator is on, the camera is in use. System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. •...
CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.
Label kit Connector and cable guide This section provides information for Lenovo authorized service technicians to help identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 45 and “LCD FRUs” on page 47.
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Item Internal cable Connector/slot (location) Cable/part connection required Wireless LAN card slot (internal) Insert the wireless LAN card into this slot. Battery connector (external) Connect the battery directly to this connector. Docking connector (external) Connect a supported docking station to your computer through this connector.
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Item Connector/slot (location) Internal cable Cable/part connection required Ethernet connector (external) Connect the computer to a LAN through this connector. Mini DisplayPort connector Connect a compatible projector, external monitor, (external) or high-definition television to this connector. HDMI card connector (internal) Connect the HDMI card to this connector directly.
Connect one end to the system board and the other end to this connector. Always-on USB 3.0 connector Connect USB-compatible devices to this (external) connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Chapter 6 Locations...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
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1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instruction;...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.
The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.
1030 Keyboard rubbers For access, remove this FRU: • “1020 Battery pack” on page 58 Removal steps of the keyboard rubbers 1040 Keyboard For access, remove these FRUs in order: • “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 Removal steps of the keyboard Note: Do not press or hold the keys while sliding the keyboard frame.
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Note: Do not press and hold the keys while sliding the keyboard frame. Otherwise, the keyboard frame cannot be moved. Chapter 8 Removing or replacing a FRU...
1050 Base cover assembly For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 • “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 Note: Depending on the computer model, your computer might look different from the illustrations in this topic.
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Applying labels to the base cover assembly: The following illustration and table show the label areas and what labels are applied in each area. Label Labels in the area area System label GEO label US/LA/AP/JP/Taiwan/EMEA/Korea Korea safety label Battery information label Taiwan wireless WAN label Indonesia Postel label FCC/IC label...
Label Labels in the area area Israel Homologation label China GEO label, CECP and non-CECP Wireless WAN MAC label NFC FCC label Wireless label for special bid CECP label India BIS label IMEI label ICASA label China Telcom label China wireless WAN label Brazil Anatel label Malaysia SIRIM label Argentina adapter label...
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• “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 • “1050 Base cover assembly” on page 64 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data.
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Removal steps of the M.2 solid-state drive in the storage drive bay Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) T470p Hardware Maintenance Manual...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) 1080 Wireless LAN card For access, remove these FRUs in order: •...
Removal steps of the Wireless LAN card Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the gray cable into the main connector, and plug the black cable into the auxiliary connector. 1090 Wireless WAN card For access, remove these FRUs in order: •...
Removal steps of the wireless WAN card Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the red cable into the main connector and the blue cable into the auxiliary connector. 1100 Memory module For access, remove these FRUs in order: •...
Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot at an angle of about 25 degrees. Press the memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily.
Removal steps of the coin-cell battery 1120 Thermal fan assembly For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 • “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 • “1050 Base cover assembly” on page 64 Removal steps of the thermal fan assembly Notes: •...
When installing: Before you attach the thermal fan assembly to the computer, apply thermal grease at an amount of 0.2 grams first. Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component. For the new thermal fan assembly, you must peel the thin film off from the rubbers.
Removal steps of the USB card and the USB-card cable Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...
1140 dc-in cable assembly For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 • “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 • “1050 Base cover assembly” on page 64 Removal steps of the dc-in cable assembly Step Screw (quantity)
1150 LCD unit For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 • “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 • “1050 Base cover assembly” on page 64 Chapter 8 Removing or replacing a FRU...
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Removal steps of the LCD unit Step Screw (quantity) Color Torque M2.5 × 6 mm, flat-head, nylon-coated (5) Black 0.294 Nm (3.0 kgf-cm) T470p Hardware Maintenance Manual...
1160 System board Important notices for handling the system board When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G's of shock.
Torque Step Screw (quantity) Color M2 × 3 mm, big head, nylon-coated (9) Black 0.181 Nm (1.85 kgf-cm) 1170 Audio card For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 • “1020 Battery pack” on page 58 •...
Removal steps of the audio card Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) 1180 HDMI card For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 •...
Removal steps of the dummy smart card door 1210 Fingerprint reader For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 • “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 • “1040 Keyboard”...
2010 LCD bezel Removal steps of the LCD bezel 2020 LCD panel For access, remove this FRU: • “2010 LCD bezel” on page 86 Removal steps of the LCD panel T470p Hardware Maintenance Manual...
Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) 2030 Camera/microphone card For access, remove these FRUs in order: • “2010 LCD bezel” on page 86 • “2020 LCD panel” on page 86 Chapter 8 Removing or replacing a FRU...
Removal steps of the camera/microphone card 2040 LCD hinges For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 • “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 • “1050 Base cover assembly” on page 64 •...
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Removal steps of the LCD hinges Torque Step Screw (quantity) Color M2.5 × 2.5 mm, flat head, nylon-coated (6) Silver 0.294 Nm (3.0 kgf-cm) Chapter 8 Removing or replacing a FRU...
Removal steps of the LCD cable 2060 Antenna kit For access, remove these FRUs in order: • “1010 Micro-SIM-card tray” on page 58 Chapter 8 Removing or replacing a FRU...
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• “1020 Battery pack” on page 58 • “1030 Keyboard rubbers” on page 59 • “1050 Base cover assembly” on page 64 • “1150 LCD unit” on page 77 • “2010 LCD bezel” on page 86 • “2020 LCD panel” on page 86 •...
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Antenna locations Wireless-LAN auxiliary antenna (black) Wireless-WAN auxiliary antenna (blue) Wireless-WAN main antenna (red) Wireless-LAN main antenna (gray) Chapter 8 Removing or replacing a FRU...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Active Protection System Lenovo ThinkPad...
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Abbreviation Term radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array VRAM video random-access memory wide area network T470p Hardware Maintenance Manual...
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Part Number: SP40M11995_02 Printed in China (1P) P/N: SP40M11995_02 *1PSP40M11995_02*...