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Samsung UE75TU7020KXXU E-Manual
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Samsung UE75TU7020KXXU E-Manual

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E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model
Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
"Menu Learning Screen" Link

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Summary of Contents for Samsung UE75TU7020KXXU

  • Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below.

  • Page 2: Table Of Contents

    Connection Notes 86 Using the Auto Protection Time and Energy Saving Peripherals Functions Controlling External Devices with a Samsung Remote Updating the TV's Software Control - Using the Universal Remote 88 Audio and Video Functions for the Visually or Hearing...
  • Page 3 Troubleshooting Picture Issues The TV Screen does not Display Properly 126 Testing the picture 147 When the TV screen does not display properly Sound and Noise Issues The TV does not Turn On 131 Testing the sound 154 When your TV does not turn on Channel and Broadcast Issues The Picture is Distorted, or No Sound Comes Out of the Sound Bar...
  • Page 4 Accessibility Guidance Menu Learning Screen 189 Using the accessibility menu 193 Using the TV with Voice Guide on 195 Using the guide 197 Using Schedule Viewing 198 Using the Channel List 200 Using Smart Hub 203 Launching the e-Manual 204 Using Bixby...

  • Page 5: Connection Guide

    Guide Learn how to use various features. Connections You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.

  • Page 6: Connecting An Antenna (Aerial)

    Connecting an Antenna (Aerial) You can connect an antenna cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. It is best to connect the both connectors using a Multi-Switch or DiSEqC Switch, etc and to set Aerial Connection Type to Dual.

  • Page 7: Connecting To The Internet

    Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet.
  • Page 8 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
  • Page 9 Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
  • Page 10 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.

  • Page 11: Screen Sharing (Smart View) With Your Mobile Device

    Tap your mobile device on the TV, you can watch the mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Enable Tap View on your mobile device.

  • Page 12: Connection Cables For External Devices

    Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
  • Page 13 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables do not transmit video signals.

  • Page 14: Switching Between External Devices Connected To The Tv

    For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote". When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
  • Page 15 Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.

  • Page 16: Connection Notes

    Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
  • Page 17 Connection notes for computers • For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)". • If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same network.

  • Page 18: Peripherals

    Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.

  • Page 19: Using Anynet+ (Hdmi-Cec)

    You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".

  • Page 20: Controlling The Tv With A Keyboard, Mouse Or Gamepad

    Controlling the TV with a Keyboard, Mouse or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse or gamepad to make it easier to control the TV. Connecting a USB keyboard, mouse or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
  • Page 21 Using the keyboard and mouse Button Description Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Colour buttons ―...

  • Page 22: Entering Text Using The On-Screen Virtual Keyboard

    Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language Keyboard type functions. • Mouse Settings You can set up the mouse with the Primary Button Pointer Speed functions.
  • Page 23 Options Select on the virtual keyboard screen. The following options are available: The options available may differ depending on the function running currently. • Recommend text • Reset Recommended Text Memory • Accented Character Preview • Predict Next Character (when using direction buttons) •...

  • Page 24: Smart Features

    Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or listen to music stored on external storage devices, and perform more functions.
  • Page 25 Displaying the Home Screen Press the button. Sources HDMI 1 Remote Access Connection Guide Universal Remote Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
  • Page 26 • Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. • Sound Mode You can select a sound mode to optimise your listening experience.
  • Page 27 • Picture Size You can change to the picture size you want to view. To make fine adjustments, press the up directional button, and then select Go to Picture Size. • Colour Tone You can select a colour tone suitable for your viewing preferences. To change to a colour tone that you want, press the Select button.
  • Page 28 For more information about the Samsung Account, refer to "Using a Samsung account". • Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to broadcast a scheduled programme or when an event occurs on a registered device.
  • Page 29 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV.
  • Page 30 Move Remove The image on your TV may differ from the image above depending on the model and geographical area. Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu.
  • Page 31 Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on. You can also turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General...

  • Page 32: Using A Samsung Account

    Terms & Conditions, Privacy Policy after logging in to your Samsung account. You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website. Signing in to a Samsung account...
  • Page 33 You can view or manage your payment information. • Back up You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings. •...

  • Page 34: Using Remote Access

    Remote Access secured by Knox Access remote PC and your work resources with this function. Connect a keyboard and mouse to this TV before starting. Featured Functions Screen Sharing Samsung DeX Office 365 Remote PC (Wireless) Added Cloud Services Add Cloud Service The image on your TV may differ from the image above depending on the model and geographical area.
  • Page 35 Configure your computer’s settings to use the Remote Access function. Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the operating system must be a Professional or higher edition. Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later.
  • Page 36 Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the PC is on and remote access is set to "Allow". Manage User Profiles PC/Profile IP address or profile Username Enter a username. RDP (for Windows users) Protocol Password Enter a password.
  • Page 37 Enter the Username of the computer. How to check the Username: Control Panel User Account Control in Windows, System Preferences Users & Groups in Mac. Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC) Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer.
  • Page 38 Mobile Connection Guide and then follow the screen instructions. This function is available only on mobile devices that support the wireless Samsung DeX. Using Office 365 You can read or create a document after accessing the Office 365 website. Run the browser in full screen mode.
  • Page 39 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.

  • Page 40: Using The Apps Service

    If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
  • Page 41 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
  • Page 42 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
  • Page 43 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000" (for France and Italy: "1111"). You can set the PIN in Settings General System Manager...

  • Page 44: Using The Gallery App

    The image on your TV may differ from the image above depending on the model and geographical area. You can enjoy various content synchronised with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories and other content shared through your groups.
  • Page 45 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung account, select Sign In to sign in. Gallery Settings Set a PIN for screen lock to restrict access to the Gallery app or view the terms and condition.

  • Page 46: Using The Smartthings App

    SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. To use this function, you must be logged in to your Samsung account. This function may not be supported depending on the model or geographical area.

  • Page 47: Using The E-Manual

    Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
  • Page 48 Using the buttons in the e-Manual e-Manual Guide Troubleshooting First Time Use Recently Viewed Topics The image on your TV may differ from the image above depending on the model and geographical area. (Search) Select an item from the search results to load the corresponding page. (Site Map) It displays the lists for each item in e-Manual.
  • Page 49 e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function". Words in blue (e.g., Internet) indicate a menu item. The image on your TV may differ from the image above depending on the model and geographical area. (Try Now) Allows you to access the corresponding menu item and try out the feature right away.

  • Page 50: Using The Internet

    Biometrics Authentication on your mobile device without entering your ID and password. However, this Samsung Pass login may not work depending on the website policy. For this purpose, you must have been logged in the mobile device with a Samsung account registered in Samsung Pass.

  • Page 51: Playing Pictures/Video/Music

    "Read Before Playing Photo, Video or Music Files". Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
  • Page 52 Sort By Sorts the content list by Title, Date or Channel. This function may not be supported depending on the type of external device. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
  • Page 53 Listening to your mobile device sound through the TV speaker using Sound Mirroring Search for and connect to your TV from the (Bluetooth) device list on your mobile device. Select media content to play on your mobile device. The selected media is played through the TV speaker. If the TV and the sound bar are connected wirelessly, the operation may be restricted.
  • Page 54 • Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. •...
  • Page 55 • Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos.

  • Page 56: Using Bixby

    Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
  • Page 57 Bixby generated for your voice. You can delete a voice ID after selecting Profile. When the voice ID is deleted, its icon also disappears. If you are signed out of your Samsung account, select My Profile to sign in.
  • Page 58 • Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. • Sound feedback Play a sound when Bixby starts and stops listening. This function may not be supported depending on the model or geographical area. •...
  • Page 59 • The existing functional specifications may be changed if Bixby is updated. • Bixby is available only on TVs that support it and come with remote controls that have a microphone. • Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.

  • Page 60: Tv Viewing

    TV Viewing You can use convenient features while watching TV. Additionally, you can edit the channel list or create favourite channel lists. Using the Guide See an overview of each channel's programme lineup. Live TV Guide Try Now Recommended Guide Channel List The image on your TV may differ from the image above depending on the model and geographical area.
  • Page 61 Guide while watching TV, press the (Channel) button on the Samsung Smart Remote or press the GUIDE button on the standard remote control. To see information about analogue channels and use the analogue channel functions of the Guide, you must finish the service provider settings in initial setup.

  • Page 62: Setting Up A Schedule Viewing

    Setting Up a Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. appears next to programmes that have been configured for a scheduled viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...

  • Page 63: Using The Channel List

    • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules Samsung TV Plus.

  • Page 64: Editing Channels

    This function may not be supported depending on the model or geographical area. When a channel number is changed, its channel information is not updated automatically. • Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels.

  • Page 65: Using A Personal Favourites List

    Using a Personal Favourites List Designate frequently watched channels as favourite channels. Favourite channels are highlighted in the Edit Channels Channel List screens with the symbol. You can create up to five favourites lists so that your family members can create their own personal favourites list. Create a favourites list Live TV Channel List...

  • Page 66: Tv-Viewing Support Functions

    TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the directional button on your remote control, move the focus to Terrestrial, Cable, Satellite or Service Provider, and then press the Select button. You do not need to use this function if your TV is connected to a cable box or satellite box.
  • Page 67 Scanning for available channels on standby mode Settings Broadcasting (Auto Tuning Settings) Standby Auto Tuning Automatically scan for channels while your TV is in standby mode. This function may not be supported depending on the model or geographical area. Auto Tuning Settings may not appear depending on the model or geographical area.
  • Page 68 Using Mark Adult Channels Settings Broadcasting Mark Adult Channels Enables or disables all adult services. When disabled, adult services will not be available. This function may not be supported depending on the model or geographical area. Selecting the broadcasting audio option Settings Broadcasting Dual Sound...
  • Page 69 Showing common interface menu Settings Broadcasting Common Interface You can view information about common interfaces. This function may not be supported depending on the model or geographical area. • CI Menu Show information and settings of CICAM. • Application Info Show the manufacturer of CICAM and information of CAS (Conditional Access System).
  • Page 70 Configuring advanced broadcasting settings Settings Broadcasting Expert Settings Try Now Tuning broadcast signals manually Settings Broadcasting Expert Settings Manual Tuning Try Now You can scan for all the channels manually and store the scanned channels in the TV. This function may not be supported depending on the model or geographical area. Tuning digital channels Settings Broadcasting...
  • Page 71 Enabling/Disabling Edit Channel Numbers Settings Broadcasting Expert Settings Edit Channel Numbers Use this to change channel number. When channel number is changed, channel information is not updated automatically. This function may not be supported depending on the model or geographical area. Deleting CAM operator profile Settings Broadcasting...
  • Page 72 Selecting the broadcast audio language Settings Broadcasting Expert Settings Audio Options Try Now This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio Options functions differently for analogue and digital channels. This function may not be supported depending on the model or geographical area.

  • Page 73: Picture And Sound

    Picture and Sound You can change the settings for the picture and the sound according to your preference. Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience.
  • Page 74 Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Colour Try Now • Tint (G/R) Try Now •...

  • Page 75: Setting The Viewing Environment For External Devices

    Setting the Viewing Environment for External Devices You can optimise the TV for viewing specific video formats. Playing games on an optimised screen Settings General External Device Manager Game Mode You can enable game mode to optimise the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™...
  • Page 76 Using Input Signal Plus Settings General External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the TV screen may flicker.

  • Page 77: Picture Support Functions

    Picture Support Functions Configure the picture settings for your TV. Viewing a picture-in-picture (PIP) Settings Picture While viewing video from an external device such as a Blu-ray player on the main screen, you can watch a TV broadcast in a picture-in-picture (PIP) window. This function may not be supported depending on the model or geographical area.
  • Page 78 This function is available only if Picture Size is set to Custom. To change the picture position on analogue channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 78 -...

  • Page 79: Configuring A Sound Mode And Expert Settings

    Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
  • Page 80 Digital Output Audio Delay Try Now • This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. •...

  • Page 81: Using The Sound Support Functions

    Using the Sound Support Functions Configure the sound settings for your TV. Selecting speakers Settings Sound Sound Output Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported.
  • Page 82 Try Now If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.

  • Page 83: System And Support

    System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock...
  • Page 84 Adjusting the clock for DST and time zone Settings General System Manager Time Clock Time Zone Sets the right time by setting Daylight Savings Time (DST) and your local time zone. This function is only available when the Clock Mode is set to Auto.
  • Page 85 Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date Time using the directional buttons on the remote control. Using the sleep timer Settings General...

  • Page 86: Using The Auto Protection Time And Energy Saving Functions

    Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the TV's energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Try Now Activate a screensaver when your TV displays a still image for two hours or more. This function may not be supported in some viewing modes.

  • Page 87: Updating The Tv's Software

    Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.

  • Page 88: Audio And Video Functions For The Visually Or Hearing Impaired

    Accessibility Shortcuts is enabled. The shortcut menus may not appear depending on the model or geographical area. On the Samsung Smart Remote, press and hold the Volume button for 1 second or more. - 88 -...
  • Page 89 Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programmes, schedule viewing, other TV functions and various...
  • Page 90 The TV screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on. This function may not be supported depending on the geographical area.
  • Page 91 Watching TV broadcasts with subtitles Settings General Accessibility Subtitle Settings Try Now Subtitle to On. Then you can watch the programme with the subtitle displayed. This function may not be supported depending on the model or geographical area. This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
  • Page 92 Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area.

  • Page 93: Using Voice Assistants On Tv

    Using Voice Assistants on TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area.

  • Page 94: Using Other Functions

    If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000" (for France and Italy: "1111"). On the Samsung Smart Remote: Press (Volume) button.
  • Page 95 Managing External Devices Settings General External Device Manager Device Connection Manager Try Now When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...

  • Page 96: Hbbtv

    HbbTV Access services from entertainment providers, online providers and CE manufactures through HbbTV. This function may not be supported depending on the model or geographical area. Some channels may not include the HbbTV service. In some countries, HbbTV is disabled by default. In this case, HbbTV can be used by installing the HbbTV application (the HbbTV Installer Application) in Apps.

  • Page 97: Using A Tv Viewing Card ("Ci Or Ci+ Card")

    Using a TV Viewing Card (“CI or CI+ Card”) Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot. The 2 CI card slots may not be supported depending on the model. Turn the TV off to connect or disconnect a “CI or CI+ Card”.
  • Page 98 Connecting the “CI or CI+ Card” Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below. Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Only for models with Common interface slot. Connect the “CI or CI+ Card”...
  • Page 99 To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to CI + 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre.

  • Page 100: Teletext Feature

    To exit from the Teletext feature, On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears. On the standard remote control: Press the / TTX/MIX button on the remote control until live TV appears.
  • Page 101 6 Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 Sub Page: Displays the available sub-page. 0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (Store) button.
  • Page 102 6 SETTINGS Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 PRE-CH Sub Page: Displays the available sub-page. 0 SOURCE List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
  • Page 103 4 AD/SUBT. Depending on the model or geographical area. Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the screen, press it again. For normal display, press it once again. 9 RETURN Hold: Holds the display at the current page, in the case that there are several secondary pages that follow automatically.

  • Page 104: Precautions And Notes

    Precautions and Notes You can get instructions and information that you must read after installation. Supported broadcasting audio options Check the supported broadcasting audio options. Audio Type Dual Sound Default Mono Mono Automatic change A2 Stereo Stereo Stereo, Mono Automatic change Dual Dual Dual II...

  • Page 105: Read Before Using Apps

    • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications and services may not be available on all devices or in all territories. Visit http:// www.samsung.com for more information on specific device information and content availability.

  • Page 106: Read Before Using The Internet Function

    Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
  • Page 107 Precautions for wireless Internet • This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE 802.11n. Video files stored on a device connected to the TV via a Home Network may not play back smoothly.

  • Page 108: Read Before Playing Photo, Video Or Music Files

    • Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2020. - 108 -...
  • Page 109 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
  • Page 110 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note...
  • Page 111 Supported video codecs (TU6/TU7 series, BET-H) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital Motion JPEG...
  • Page 112 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 113 Supported video codecs (The Frame) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) H.264 BP/MP/HP *.avi HEVC (H.265 - Main, *.mkv Main10) *.asf Motion JPEG *.wmv Dolby Digital *.mp4 MPEG4 SP/ASP LPCM *.mov Window Media Video ADPCM(IMA, MS) v9 (VC1) *.3gp...
  • Page 114 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
  • Page 115 Supported video codecs (T5 series or lower) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) H.264 BP/MP/HP *.avi HEVC (H.265 - Main, *.mkv Main10) *.asf Motion JPEG *.wmv Dolby Digital *.mp4 MPEG4 SP/ASP LPCM *.mov Window Media Video ADPCM(IMA, MS) v9 (VC1)
  • Page 116 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...

  • Page 117: Read After Installing The Tv

    Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...

  • Page 118: Supported Resolutions For Uhd Input Signals

    Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function is supported by TU6/TU7 series, BET-H. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma RGB 4:4:4...

  • Page 119: Read Before Connecting A Computer (Supported Resolutions)

    Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 at 60 Hz (TU6/TU7 series, BET-H) and 1920 x 1080 at 60 Hz (The Frame, T5 series or lower).
  • Page 120 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
  • Page 121 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.

  • Page 122: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
  • Page 123 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 25 Hz 56.250 25.000 297.000 + / + 4096 x 2160 30 Hz 67.500...

  • Page 124: Read Before Using Bluetooth Devices

    Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.

  • Page 125: Licences

    HDMI Licensing LLC in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) Trademark: Rovi and Rovi Guide are trademarks of Rovi Corporation and/or its subsidiaries.

  • Page 126: Troubleshooting

    Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Centre. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
  • Page 127 The problem Try this! If the colour on your TV screen is not correct or the black and white colours are off, run Picture Test. • Settings Support Device Care Self Diagnosis Picture Test If the test results indicate that the problem is not caused by the TV, do the following: Component Connections and Screen Colour When using the component cable, confirm that the green (Y), blue (Pb) and red (Pr) jacks are...
  • Page 128 UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
  • Page 129 The problem Try this! The compression of video content may cause picture distortions, especially in fast moving pictures from sports programmes and action movies. If the signal reception is weak or poor, screen distortion may be visible but it is not a The picture is distorted.
  • Page 130 This function may not be supported depending on the model or geographical area. If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.

  • Page 131: Sound And Noise Issues

    Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
  • Page 132 The problem Try this! Sound Test. • Settings Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is connected to the correct audio output connector on the external device. The speakers are making an odd sound. For antenna or cable connections, check the Signal Information.
  • Page 133 HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.

  • Page 134: Channel And Broadcast Issues

    Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move Sources to switch to other input sources. “Weak or No Signal”...

  • Page 135: External Device Connectivity Issues

    External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
  • Page 136 The problem Try this! When the PC screen does not appear or the PC is not recognised, check the power supply of the PC, and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode. The PC screen does not appear or it flickers.

  • Page 137: Network Issues

    Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...

  • Page 138: Anynet+ (Hdmi-Cec) Issues

    Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a What is Anynet+? connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
  • Page 139 The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching The message "Connecting to to the TV viewing screen. Anynet+ device..." or "Disconnecting from Anynet+ Use the remote control after the TV has completed the Anynet+ configuration or has device"...

  • Page 140: Remote Control Issues

    Try this! The connection between the Samsung Smart Remote and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the The remote control does buttons simultaneously for 3 seconds or more.

  • Page 141: Media Files

    Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the TV Language set in I launched an app, but it's in a different the menu. language.

  • Page 142: Voice Assistant Issues

    Assistant: Settings General Voice Google Assistant Settings With Samsung Smart Remote, the following features are available except for voice recognition. Try pairing the remote control with the TV. There is no response even if the voice entry button is pressed.

  • Page 143: Other Issues

    Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV.
  • Page 144 Shortcuts, see the following: The TV narrates the screen events in • Press and hold the (Volume) button on your Samsung Smart Remote. voice-over. • Press the AD/SUBT. button on the standard remote control or press and hold the MUTE button.

  • Page 145: Diagnosing Tv Operational Issues

    Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications. Reset Smart Hub • Settings Support...

  • Page 146: Getting Support

    Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

  • Page 147: Faq

    In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen is bad, let's find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables.
  • Page 148 HDMI IN HDMI IN HDMI IN Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots or fixed horizontal or vertical lines. - 148 -...
  • Page 149 Try changing channels using the remote control. Source Press the button, select Source, choose another input source. - 149 -...
  • Page 150 If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 150 -...
  • Page 151 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and follow the on-screen instructions to complete the test.
  • Page 152 If the problem disappears during the test, check your TV signal. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Support Device Care Support Select Settings Support Device Care Self Diagnosis Signal Information...
  • Page 153 Signal Information Check whether the signal strength is too weak or not. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 153 -...

  • Page 154: The Tv Does Not Turn On

    The TV does not Turn On If there is no screen on the TV, it often occurs when the contact point of the power cable is loose or the peripheral device is turned off. When your TV does not turn on The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
  • Page 155 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. Connect Cable Connect Cable Disconnect and reconnect the One Connect cable between the TV and the One Connect (OC) Box. Make sure that the One Connect cable is not pinched or bent sharply.
  • Page 156 Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
  • Page 157 On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs. Connect Cable HDMI IN HDMI IN Connect HDMI IN Cable Check the connection of the HDMI cable to your TV or One Connect Box.
  • Page 158 Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. Connect Cable HDMI IN...
  • Page 159 Component Make sure that the cables between your TV and the external devices are properly connected. The COMPONENT IN port may not be supported depending on the model or geographical area. Also make sure that the correct source is selected on the Home Screen ( Source).

  • Page 160: When The Tv Does Not Connect With An External Device Properly

    The Picture is Distorted, or No Sound Comes Out of the Sound No TV sound from the sound bar, or distorted TV picture are often caused by loose cable connections. When the TV does not connect with an external device properly The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
  • Page 161 HDMI IN HDMI IN HDMI IN First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cable and plug it back into the wall outlet. HDMI If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
  • Page 162 HDMI IN For better video quality, use an HDMI cable if your external device supports it. HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set- top box.
  • Page 163 If the problem persists, check the video output settings in the settings menu of the external device and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output. One Connect Cable One Connect...
  • Page 164 HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. HDMI (ARC) is supported by some models.

  • Page 165: Internet Access Is Not Available

    Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
  • Page 166 Settings Select Settings General Network Network Status to check the network status. General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. - 166 -...
  • Page 167 Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally. If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer.
  • Page 168 Settings If the same problem continues, select Settings General Network Network Status IP Settings change to a different DNS server. If a test occurs, cancel it and select Settings. General Network General If the same problem continues, select Settings General Network Network Status IP Settings...
  • Page 169 IP Settings DNS setting Enter manually Select DNS setting Enter manually. IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network...

  • Page 170: When No Sound Comes Out Of The Tv, Or The Sound Is Breaking Up

    There is No Sound or the Speakers are Making an Odd Sound When the sound has an issue, you can simply check if the problem is caused by the product or the broadcast signals and cables. When no sound comes out of the TV, or the sound is breaking up The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
  • Page 171 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Then, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
  • Page 172 Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
  • Page 173 Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings...
  • Page 174 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. - 174 -...
  • Page 175 Support Device Care Support If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. - 175 -...
  • Page 176 Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General...

  • Page 177: The Remote Control Does Not Work

    The Remote Control does not Work If the remote control is not working, the battery may be too low. When the remote control does not work The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
  • Page 178 Remove any obstruction covering the receiver on your TV. Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. - 178 -...
  • Page 179 If you don't see any infrared signal, replace the batteries of the remote control. If you don't see any infrared signal, replace the batteries of the remote control. - 179 -...
  • Page 180 The remote control will work more effectively if you point it at the remote control sensor. If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. - 180 -...
  • Page 181 If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 181 -...

  • Page 182: Updating The Software

    Updating the Software If you want to keep the TV in its best condition or if you have an intermittent issue, please update it to the latest version. Updating the latest TV's software The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
  • Page 183 No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. - 183 -...
  • Page 184 About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. - 184 -...
  • Page 185 Find your TV model and download the firmware file. SEE ALL SUPPORT Find your TV model and download the firmware file. Download Firmware Click Download to download the firmware. - 185 -...
  • Page 186 Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 186 -...
  • Page 187 Update now The firmware update begins automatically. Your TV will be automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress. Settings After your TV has been reset, select Settings Support About This TV...
  • Page 188 About This TV Model code: Software version: After your TV has been reset, select Settings Support About This TV and check the new firmware version. Related menu path Settings Support Software Update Auto update Try Now Settings Support About This TV Try Now - 188 -...

  • Page 189: Accessibility Guidance

    • Samsung Smart Remote On the Samsung Smart Remote, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to...
  • Page 190 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED(microphone) and above the directional button) and say the command, and then release the button.
  • Page 191 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the programme you are watching. For example, it tells you the selected volume and the current channel and gives you programme information.
  • Page 192 • Menu Learning Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. • Subtitle Settings You can view the subtitle in programmes that provide broadcast subtitles. In programmes that provide broadcast subtitles, the Position function is activated so that you can change the subtitle...

  • Page 193: Using The Tv With Voice Guide On

    • (Channel) button Of the two buttons that protrude from the centre of the Samsung Smart Remote, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel. Press the up or down of CH button on the standard remote control to change the channel.
  • Page 194 (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. Of the two buttons that protrude from the centre of the Samsung Smart Remote, the left one is the (Volume) button. Push up or pull down the (Volume) button to change the volume.

  • Page 195: Using The Guide

    When you want to know the programme information for each channel while watching a broadcast programme, press the GUIDE button on the remote control. Use the directional buttons to view the programme information. On the Samsung Smart Remote, press the (Channel) button.
  • Page 196 When you open the Guide, a table grid of channels and programmes is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programmes on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programmes at different times within a channel.

  • Page 197: Using Schedule Viewing

    Using Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. icon appears next to programmes that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...

  • Page 198: Using The Channel List

    Category list. Use the up and down directional buttons to move within this list. Press the Select button to choose a category you want from the Category list. The Category list contains All, Samsung TV Plus, Favourites, Channel...
  • Page 199 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of Samsung TV Plus.

  • Page 200: Using Smart Hub

    Plus. Press the up directional button to move to the top row. You will be on the Guide item. The items in this row may include Guide, Channel List, Schedule Manager and others. Samsung TV Plus may not be supported depending on the model or geographical area. - 200 -...
  • Page 201 Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search and apps. •...
  • Page 202 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV.

  • Page 203: Launching The E-Manual

    Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row.

  • Page 204: Using Bixby

    A guide to using Bixby to control your TV. This function is supported only in The Frame. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

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