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How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1.
Call the Samsung Contact Center and ask for remote support.
2.
Open the menu on your TV and go to the
3.
Select
Remote
Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the agent.
4.
The agent will then access your TV.
Finding the contact information for service
Settings
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
"
You can also view information by scanning the QR code of your TV.
"
You can also start this function by pressing and holding the
Requesting service
Settings
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, and then select
registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
"
You must agree to the terms and conditions for the service request.
"
This function is not available in specific geographical areas.
"
This function requires an Internet connection.
Support
Support
About This TV
Support
Request Support
Request Now
section.
button for 5 or more seconds.
or
Schedule Appointment
- 8 -
Send. Your service request will be
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Troubleshooting
