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Sony VAIO PCG21313L User Manual
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Sony VAIO PCG21313L User Manual

Sony VAIO PCG21313L User Manual

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Personal Computer
VPCM11 Series

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Summary of Contents for Sony VAIO PCG21313L

  • Page 1 User Guide Personal Computer VPCM11 Series...

  • Page 2: Table Of Contents

    Contents Before Use................4 Using Peripheral Devices ..........55 Finding More about Your VAIO Computer ....6 Connecting an Optical Disc Drive ........56 Ergonomic Considerations .......... 10 Connecting External Speakers or Headphones ..58 Connecting an External Display ........59 Getting Started..............12 Selecting Display Modes ..........61 Locating Controls and Ports........
  • Page 3 Troubleshooting ..............90 Computer Operations..........92 System Update / Security..........99 Recovery ..............101 Battery Pack.............. 102 Built-in Camera ............104 Networking (LAN/Wireless LAN) ....... 106 Bluetooth Technology ..........109 Optical Discs ............. 113 Display ..............114 Printing ..............117 Microphone ...............

  • Page 4: Before Use

    How to find specifications Some features, options, and supplied items may not be available on your computer. To find out about the configuration of your computer, visit the Sony online support web site at the following URLs: ❑ For customers in USA http://esupport.sony.com/EN/VAIO/...
  • Page 5 Before Use > About Models with Windows 7 Starter On models with the Windows 7 Starter operating system, you cannot use some of the features available on models with other editions of the Windows 7 operating system. Among those described in this User Guide, for example, you cannot use the following: ❑...

  • Page 6: Finding More About Your Vaio Computer

    - Software Information Troubleshoot my VAIO Maintain and troubleshoot your VAIO computer with VAIO Care, system restore, backup and recovery, and contact Sony support.
  • Page 7 Before Use > Finding More about Your VAIO Computer ❑ Program help files — May be included with the preinstalled software programs on your computer. You may be able to access the help files from the help menu on a specific program. ❑...
  • Page 8 3. Support Web Sites ❑ Sony online support web site The Sony online support web site provides instant access to information on commonly encountered problems. Type a description of the problem and the Knowledge Database searches for the corresponding solutions online.
  • Page 9 4. Customer Information Center If you do not find the information you are looking for at our site, you may call Sony directly. You can find the contact numbers on the Sony online support web site. In order to receive the fastest and most efficient services, have the following information...

  • Page 10: Ergonomic Considerations

    Before Use > Ergonomic Considerations Ergonomic Considerations You will be using your computer as a portable device in a variety of environments. Whenever possible, you should attempt to take account of the following ergonomic considerations for both stationary and portable environments: ❑...
  • Page 11 Before Use > Ergonomic Considerations ❑ Viewing angle of the computer display – Use the display tilting feature to find the best position. You can reduce eye strain and muscle fatigue by adjusting the tilt of the display to the proper position. Adjust the brightness level of the display as well.

  • Page 12: Getting Started

    Getting Started > Getting Started This section describes how to get started using your VAIO computer. Before starting your computer for the first time, do not connect any other hardware that did not originally come with your computer. Upon completion, connect one device (for example, a printer, an external hard disk drive, a scanner, and so on) at a time, following the manufacturer's instructions.

  • Page 13: Locating Controls And Ports

    Getting Started > Locating Controls and Ports Locating Controls and Ports Take a moment and see the following reference lists to identify the controls and ports on your computer. The appearance of your computer may be different from those illustrated in this manual due to variations in specifications. It may also vary in some countries or areas.
  • Page 14 Getting Started > Locating Controls and Ports Location List of Controls and Ports without Marks Control/port name Location Built-in microphone (monaural) Located on the left side of the built-in MOTION EYE camera. Media Access indicator (page 15) Located next to the "Memory Stick Duo" slot and the SD memory card slot. Security slot Located on the right side of the USB ports.

  • Page 15: About The Indicator Lights

    Getting Started > About the Indicator Lights About the Indicator Lights Your computer is equipped with the following indicator lights: Indicator Functions Power 1 Illuminates in green while the computer is on, blinks slowly in orange while the computer is in Sleep mode, and turns off when the computer is turned off or enters Hibernate mode.

  • Page 16: Connecting A Power Source

    Getting Started > Connecting a Power Source Connecting a Power Source You can use either an AC adapter or a rechargeable battery pack for supplying power to your computer. Using the AC Adapter While your computer is directly connected to an AC power source and has a battery pack installed, it uses power from the AC outlet.
  • Page 17 Getting Started > Connecting a Power Source ✍ To disconnect your computer completely from an AC power source, unplug the AC adapter from the AC outlet. Make sure that the AC outlet is easily accessible. If you do not intend to use your computer for an extended period of time, place the computer into Hibernate mode. See Using Hibernate Mode (page 27).

  • Page 18: Using The Battery Pack

    Getting Started > Using the Battery Pack Using the Battery Pack The battery pack supplied with your computer is not fully charged at the time of delivery. Installing/Removing the Battery Pack To install the battery pack Turn off the computer and close the LCD screen lid. Slide the battery LOCK switch (1) outward.
  • Page 19 Getting Started > Using the Battery Pack Push the battery pack down into the compartment until it clicks into place. Slide the battery LOCK switch inward to secure the battery pack on the computer.
  • Page 20 The battery pack is unlocked and its front-side edge is slightly raised. Put your fingertip on the raised edge, lift the battery pack in the direction of the arrow, and slide it away from the computer. This computer is designed to operate only with genuine Sony battery packs.
  • Page 21 Getting Started > Using the Battery Pack Charging the Battery Pack The battery pack supplied with your computer is not fully charged at the time of delivery. To charge the battery pack Install the battery pack. Connect the computer to a power source with the AC adapter. The charge indicator light is on while the battery pack is charging.
  • Page 22 Getting Started > Using the Battery Pack ✍ Keep the battery pack in your computer while it is directly connected to an AC power source. The battery pack continues to charge while you are using the computer. When the battery pack is running out of power and both the charge and power indicator lights blink, you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack.
  • Page 23 Getting Started > Using the Battery Pack Extending the Battery Life When your computer is running on battery power, you can extend the battery life using the following methods. On models with the Windows 7 Starter operating system, you cannot use some of the features described in this User Guide. See About Models with Windows 7 Starter (page 5) for more information.

  • Page 24: Shutting Down Your Computer Safely

    Getting Started > Shutting Down Your Computer Safely Shutting Down Your Computer Safely To avoid losing unsaved data, be sure to shut down your computer properly, as described below. To shut down your computer Turn off any peripherals connected to the computer. Click Start and the Shut down button.

  • Page 25: Using The Power Saving Modes

    Getting Started > Using the Power Saving Modes Using the Power Saving Modes You can take advantage of the power management settings to conserve battery life. In addition to the normal operating mode, your computer has two distinct power saving modes to suit your preference: Sleep and Hibernate. If you do not intend to use your computer for an extended period of time while it is disconnected from an AC power source, place the computer into Hibernate mode or turn it off.
  • Page 26 Getting Started > Using the Power Saving Modes Using Sleep Mode To activate Sleep mode Click Start, the arrow next to the Shut down button, and Sleep. To return to Normal mode ❑ Press any key. ❑ Slide the power switch (in the direction of G on the switch). If you slide (in the direction of G on the switch) and hold the power switch for more than four seconds, your computer will turn off automatically.
  • Page 27 Getting Started > Using the Power Saving Modes Using Hibernate Mode To activate Hibernate mode Press the Fn+F12 keys. Alternatively, you can click Start, the arrow next to the Shut down button, and Hibernate. Do not move your computer before its power indicator light turns off. To return to Normal mode Slide the power switch (in the direction of G on the switch).

  • Page 28: Updating Your Computer

    Getting Started > Updating Your Computer Updating Your Computer Be sure to update your VAIO computer with the following software applications for enhancing your computer’s efficiency, security, and functionality. The VAIO Update automatically notifies you of new updates for enhancing your computer's performance available on the Internet, and downloads and installs them on the computer.

  • Page 29: Using Your Vaio Computer

    Using Your VAIO Computer > Using Your VAIO Computer This section describes how to get the most out of using your VAIO computer. ❑ Using the Keyboard (page 30) ❑ Using the Touch Pad (page 32) ❑ Using the Built-in Camera (page 33) ❑...

  • Page 30: Using The Keyboard

    Using Your VAIO Computer > Using the Keyboard Using the Keyboard Your keyboard has additional keys that perform model-specific tasks. Combinations and Functions with the Fn Key ✍ Some keyboard functions can be used only after the operating system is finished launching. Combination/Feature Function Fn + % (F2): muting...
  • Page 31 Using Your VAIO Computer > Using the Keyboard Combination/Feature Function Provides the lowest level of power consumption. When you execute this command, the states Fn + (F12): hibernation of the system and the connected peripheral devices are saved to the built-in storage device and the system power is turned off.

  • Page 32: Using The Touch Pad

    Using Your VAIO Computer > Using the Touch Pad Using the Touch Pad You can point to, select, drag, and scroll objects on the screen using the touch pad. Action Description Point Slide your finger on the touch pad (1) to place the pointer (2) on an item or object. Click Press the left button (3) once.

  • Page 33: Using The Built-In Camera

    Using Your VAIO Computer > Using the Built-in Camera Using the Built-in Camera Your computer is equipped with a built-in MOTION EYE camera. Some features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer. With the preinstalled image capture software, you can perform the following: ❑...

  • Page 34: Using "Memory Stick

    Using Your VAIO Computer > Using "Memory Stick" Using "Memory Stick" "Memory Stick" is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras, mobile phones, and other devices. Because it is removable, it can be used for external data storage.
  • Page 35 Using Your VAIO Computer > Using "Memory Stick" Inserting and Removing "Memory Stick" To insert "Memory Stick" Locate the "Memory Stick Duo" slot. Hold "Memory Stick" with the arrow facing upward and pointing toward the slot. Carefully slide "Memory Stick" into the slot until it clicks into place. Do not force the media into the slot.
  • Page 36 Using Your VAIO Computer > Using "Memory Stick" To remove "Memory Stick" Do not remove "Memory Stick" while the Media Access indicator light is lit. If you do, you may lose data. Large volumes of data may take time to load, so make sure the indicator light is unlit before removing "Memory Stick".
  • Page 37 Using Your VAIO Computer > Using "Memory Stick" Formatting "Memory Stick" To format "Memory Stick" "Memory Stick" is formatted by default and is ready for use. If you want to reformat the media with your computer, follow these steps. Be sure to use the device that is designed to format the media and supports "Memory Stick" when formatting the media. Formatting "Memory Stick"...
  • Page 38 Using Your VAIO Computer > Using "Memory Stick" Click Start. Follow the on-screen instructions. It may take time to format "Memory Stick" depending on the media type.
  • Page 39 Notes on Using "Memory Stick" ❑ Your computer has been tested and found compatible with Sony branded "Memory Stick" with capacity of up to 32 GB that are available as of September 2009. However, not all "Memory Stick" are guaranteed of compatibility.

  • Page 40: Using Other Modules / Memory Cards

    Using Your VAIO Computer > Using Other Modules / Memory Cards Using Other Modules / Memory Cards Using the SD Memory Card Your computer is equipped with an SD memory card slot. You can use this slot to transfer data among digital cameras, camcorders, music players, and other audio/video devices.
  • Page 41 Using Your VAIO Computer > Using Other Modules / Memory Cards To insert an SD memory card Locate the SD memory card slot. Hold the SD memory card with the arrow facing upward and pointing toward the slot. Carefully slide the SD memory card into the slot until it clicks into place. Do not force the card into the slot.
  • Page 42 Using Your VAIO Computer > Using Other Modules / Memory Cards To remove an SD memory card Locate the SD memory card slot. Check that the Media Access indicator light is unlit. Push in the SD memory card toward the computer and release. The SD memory card ejects.
  • Page 43 Using Your VAIO Computer > Using Other Modules / Memory Cards Notes on Using Memory Cards General notes on using the memory card ❑ Be sure to use memory cards that are compliant with the standards supported by your computer. ❑...

  • Page 44: Using The Internet

    Using Your VAIO Computer > Using the Internet Using the Internet Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your computer to the Internet. The following types of Internet connection services may be available from your ISP: ❑...

  • Page 45: Using The Network (Lan)

    Using Your VAIO Computer > Using the Network (LAN) Using the Network (LAN) You can connect your computer to 100BASE-TX/10BASE-T type networks with a LAN cable. Connect one end of a LAN cable (not supplied) to the network (LAN) port on the computer and the other end to your network. For detailed settings and devices required for LAN access, ask your network administrator.

  • Page 46: Using The Wireless Lan

    Using Your VAIO Computer > Using the Wireless LAN Using the Wireless LAN The Wireless LAN (WLAN) allows your computer to connect to a network through a wireless connection. The WLAN uses the following IEEE 802.11a/b/g/n standard, which specifies the type of technology used. See the specifications to find out about the configuration of your computer.
  • Page 47 Using Your VAIO Computer > Using the Wireless LAN Notes on Using the Wireless LAN Function General notes on using the wireless LAN function ❑ In some countries, using WLAN products may be restricted by the local regulations (e.g. limited number of channels). Before activating the WLAN function, read the Safety Information carefully.
  • Page 48 Using Your VAIO Computer > Using the Wireless LAN Note on the data encryption The WLAN standard includes the encryption methods: Wired Equivalent Privacy (WEP), which is a security protocol, Wi-Fi Protected Access 2 (WPA2), and Wi-Fi Protected Access (WPA). Proposed jointly by the IEEE and Wi-Fi Alliance, both WPA2 and WPA are specifications of standards based on interoperable security enhancements that increase the level of data protection and access control for existing Wi-Fi networks.
  • Page 49 Using Your VAIO Computer > Using the Wireless LAN Using the Wireless LAN Function Be sure to turn on the WIRELESS switch before starting the wireless LAN function. To use the wireless LAN function, you first need to set up the wireless LAN function. Use the SmartWi Connection Utility to set up the wireless LAN function.

  • Page 50: Using The Bluetooth Function

    Using Your VAIO Computer > Using the Bluetooth Function Using the Bluetooth Function You can establish wireless communications between your computer and other Bluetooth devices such as another computer or a mobile phone. You can transfer data between these devices without cables at a range of up to 33 feet / 10 meters in an open area.
  • Page 51 Using Your VAIO Computer > Using the Bluetooth Function Bluetooth Security The Bluetooth wireless technology has an authentication function, which allows you to determine with whom you choose to communicate. With the authentication function, you can prevent any anonymous Bluetooth devices from accessing your computer.
  • Page 52 Using Your VAIO Computer > Using the Bluetooth Function Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer, a mobile phone, a PDA, a headset, a mouse, or a digital camera without the use of any cables. To communicate with another Bluetooth device To communicate with another Bluetooth device, you first need to set up the Bluetooth function.
  • Page 53 Using Your VAIO Computer > Using the Bluetooth Function Notes on Using the Bluetooth Function ❑ The data transfer rate varies, depending on the following conditions: ❑ Obstacles, such as walls, located between devices ❑ Distance between devices ❑ Material used in walls ❑...
  • Page 54 Using Your VAIO Computer > Using the Bluetooth Function ❑ The Bluetooth function may not work with other devices, depending on the manufacturer or the software version employed by the manufacturer. ❑ Connecting multiple Bluetooth devices to your computer may cause channel congestion, resulting in poor performance of the devices.

  • Page 55: Using Peripheral Devices

    Using Peripheral Devices > Using Peripheral Devices You can add functionality to your VAIO computer by using the various ports on the computer. ❑ Connecting an Optical Disc Drive (page 56) ❑ Connecting External Speakers or Headphones (page 58) ❑ Connecting an External Display (page 59) ❑...

  • Page 56: Connecting An Optical Disc Drive

    Using Peripheral Devices > Connecting an Optical Disc Drive Connecting an Optical Disc Drive To use optical disc media with your computer, connect an external optical disc drive (not supplied) to your computer. Connecting an Optical Disc Drive Be sure to connect an external optical disc drive to your computer before launching any preinstalled disc operation program. Be sure to connect an external optical disc drive to an AC power source before using the drive.
  • Page 57 Using Peripheral Devices > Connecting an Optical Disc Drive To connect an optical disc drive Connect your external optical disc drive to an AC outlet (1). Choose the USB port (2) you prefer to use. Plug one end of a USB cable (3) into the USB port, and the other end to the optical disc drive. ✍...

  • Page 58: Connecting External Speakers Or Headphones

    Using Peripheral Devices > Connecting External Speakers or Headphones Connecting External Speakers or Headphones You can connect external sound output devices (not supplied), such as speakers or headphones, to your computer. To connect external speakers ✍ Make sure your speakers are designed for computer use. Turn down the volume of the speakers before you turn them on.

  • Page 59: Connecting An External Display

    Using Peripheral Devices > Connecting an External Display Connecting an External Display You can connect an external display to your computer. For example, you can use the computer with a computer display or a projector. Some features and options in this section may not be available on your computer.
  • Page 60 Using Peripheral Devices > Connecting an External Display Connecting a Computer Display or a Projector You can connect an external display, such as a computer display or a projector, to your computer. To connect a computer display or a projector Plug the power cord (1) of your external display or the projector into the AC outlet.

  • Page 61: Selecting Display Modes

    Using Peripheral Devices > Selecting Display Modes Selecting Display Modes When an external display is connected, you can select either your computer screen or the connected display to use as the primary monitor. ✍ You may not be able to display the same content on your computer screen and the external display or projector at the same time, depending on the type of your external display or projector.

  • Page 62: Using The Multiple Monitors Function

    Using Peripheral Devices > Using the Multiple Monitors Function Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays. For example, if you have an external display connected to the monitor port, your computer screen and the external display can function as a single desktop.
  • Page 63 Using Peripheral Devices > Using the Multiple Monitors Function To use the Multiple Monitors function ✍ Your external display may not support the Multiple Monitors function. Certain software applications may not be compatible with Multiple Monitors settings. Make sure that your computer does not enter Sleep or Hibernate mode while you are using the Multiple Monitors function, or the computer may not return to Normal mode.

  • Page 64: Connecting An External Microphone

    Using Peripheral Devices > Connecting an External Microphone Connecting an External Microphone You can connect an external microphone (not supplied) to your computer. To connect an external microphone Plug the microphone cable (1) into the microphone jack (2) m. ✍ Make sure your microphone is designed for computer use.

  • Page 65: Connecting A Usb Device

    Using Peripheral Devices > Connecting a USB Device Connecting a USB Device You can connect a Universal Serial Bus (USB) device to your computer, such as a mouse, floppy disk drive, speaker, and printer. To connect a USB device Choose the USB port (1) you prefer to use. Plug the USB device cable (2) into the USB port.
  • Page 66 Using Peripheral Devices > Connecting a USB Device Notes on connecting a USB device ❑ You may need to install the driver software supplied with your USB device before use. See the manual that came with the USB device for more information. ❑...

  • Page 67: Customizing Your Vaio Computer

    Customizing Your VAIO Computer This section briefly describes how to change the main settings of your VAIO computer. Among other things, you will learn how to use and customize the look of your Sony software and utilities. ❑ Setting the Password (page 68) ❑...

  • Page 68: Setting The Password

    If you forget the machine password, the password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony service/support center. To find the nearest center or agent, see Finding More about Your VAIO...
  • Page 69 Customizing Your VAIO Computer > Setting the Password Setting the Power-on Password To add the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If the screen does not appear, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 70 Customizing Your VAIO Computer > Setting the Password To add the power-on password (user password) Make sure you set the machine password before setting the user password. Turn on the computer. Press the F2 key when the VAIO logo appears. The password entry screen appears.
  • Page 71 Customizing Your VAIO Computer > Setting the Password To change or remove the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The password entry screen appears. If the screen does not appear, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 72 Customizing Your VAIO Computer > Setting the Password To change or remove the power-on password (user password) Turn on the computer. Press the F2 key when the VAIO logo appears. The password entry screen appears. If the screen does not appear, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 73 Customizing Your VAIO Computer > Setting the Password Setting the Windows Password To add the Windows password Click Start and Control Panel. Click User Accounts and Family Safety or User Accounts. Click User Accounts. Click Create a password for your account under Make changes to your user account. In the New password and Confirm new password fields, enter the password for your account.
  • Page 74 Customizing Your VAIO Computer > Setting the Password To remove the Windows password Click Start and Control Panel. Click User Accounts and Family Safety or User Accounts. Click User Accounts. Click Remove your password. In the Current password field, enter the current password that you want to remove. Click Remove password.

  • Page 75: Using The Vaio Control Center

    Customizing Your VAIO Computer > Using the VAIO Control Center Using the VAIO Control Center The VAIO Control Center utility allows you to access system information and to specify preferences for system behavior. To use the VAIO Control Center Click Start, All Programs, and VAIO Control Center. Select your desired control item and change the settings.

  • Page 76: Precautions

    Precautions > Precautions This section describes safety guidelines and precautions to help you protect your VAIO computer from potential damage. ❑ Safety Information (page 77) ❑ Care and Maintenance Information (page 80) ❑ Handling Your Computer (page 81) ❑ Handling the LCD Screen (page 83) ❑...

  • Page 77: Safety Information

    Precautions > Safety Information Safety Information Computer ❑ Use your computer on a solid, stable surface. ❑ Provide adequate air circulation to prevent internal overheating. Do not place your computer on porous surfaces such as rugs, blankets, couches, beds, or near draperies that may block its air vents. ❑...
  • Page 78 ❑ For your safety, Sony recommends using the genuine Sony battery pack and AC adapter provided with this product. If these items need to be replaced during the life of the product, be sure to use a compatible genuine Sony battery pack or AC adapter.
  • Page 79 Precautions > Safety Information Headphones ❑ Road safety – Do not use headphones while driving, cycling, or operating any motorized vehicle. It may create a traffic hazard and is illegal in some areas. It can also be potentially dangerous to play loud music while walking, especially at pedestrian crossings.

  • Page 80: Care And Maintenance Information

    Precautions > Care and Maintenance Information Care and Maintenance Information Computer ❑ Clean the cabinet with a soft, dry or lightly moistened cloth with a mild detergent solution. Do not use an abrasive pad, scouring powder, or solvent such as alcohol or benzine, as these may damage the finish of your computer. ❑...

  • Page 81: Handling Your Computer

    If any problems occur, unplug the computer and contact an authorized Sony Service Center. To find the nearest center or agent, see Finding More about Your VAIO...
  • Page 82 Precautions > Handling Your Computer ❑ To avoid losing data when your computer is damaged, back up your data regularly. ❑ Do not exert pressure on the LCD screen or its edges when opening the LCD screen lid or lifting your computer. The LCD screen may be sensitive to pressure or added stress, and exerting pressure may damage the screen or cause it to malfunction.

  • Page 83: Handling The Lcd Screen

    ❑ Do not change the LCD screen orientation setting in the Tablet PC Settings window even when there are change options available for selection, as this may make your computer unstable. Sony assumes no liability for any malfunctions arising from changes to the settings.

  • Page 84: Using The Power Source

    ❑ You can purchase a power strip with a surge protector. This device helps prevent damage to your computer caused by sudden power surges, in an electrical storm, for example. ❑ Use the AC adapter supplied with your computer or genuine Sony products. Do not use any other AC adapter as it may cause a malfunction.

  • Page 85: Handling The Built-In Camera

    Precautions > Handling the Built-in Camera Handling the Built-in Camera ❑ Do not touch the lens protection cover of the built-in camera, as it may cause scratches on the cover and such scratches will appear on the captured images. ❑ Do not let the direct sunlight get into the lens of the built-in camera regardless of your computer's power state, as it may cause the camera to malfunction.

  • Page 86: Handling Discs

    Precautions > Handling Discs Handling Discs ❑ Fingerprints and dust on the surface of a disc may cause read errors. Be sure to hold the disc by its edges and central hole, as shown below: ❑ Never affix an adhesive label to a disc. This will affect the use of the disc and may result in irreparable damage.

  • Page 87: Using The Battery Pack

    ❑ Do not charge the battery pack in any way other than as described in this user guide or as designated by Sony in writing. ❑ While the battery pack is in use or being charged, heat builds up in the battery pack. This is normal and is not cause for concern.

  • Page 88: Handling "Memory Stick

    Precautions > Handling "Memory Stick" Handling "Memory Stick" ❑ Do not touch the "Memory Stick" connector with your finger or metallic objects. ❑ Use only the adhesive label supplied with "Memory Stick". ❑ Do not bend, drop, or expose "Memory Stick". ❑...

  • Page 89: Handling The Built-In Storage Device

    Precautions > Handling the Built-in Storage Device Handling the Built-in Storage Device The built-in storage device (hard disk drive or solid state drive) has a high storage density and reads or writes data in a short time. However, it can be easily damaged if improperly used. If the built-in storage device is damaged, the data cannot be restored.

  • Page 90: Troubleshooting

    This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before visiting the Sony online support web site at the following URLs: ❑ For customers in USA http://esupport.sony.com/EN/VAIO/...
  • Page 91 Troubleshooting > ❑ Display (page 114) ❑ Printing (page 117) ❑ Microphone (page 118) ❑ Speakers (page 119) ❑ Touch Pad (page 121) ❑ Keyboard (page 122) ❑ Floppy Disks (page 123) ❑ Audio/Video (page 124) ❑ "Memory Stick" (page 126) ❑...

  • Page 92: Computer Operations

    ❑ Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. ❑ Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery...
  • Page 93 Troubleshooting > Computer Operations What should I do if the green power indicator light turns on but my screen remains blank? ❑ Press the Alt+F4 keys several times to close the application window. An application error may have occurred. ❑ If the Alt+F4 keys do not work, click Start, the arrow next to the Shut down button, and Restart to restart your computer. ❑...
  • Page 94 Troubleshooting > Computer Operations What should I do if my computer or software stops responding? ❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. ❑ If the Alt+F4 keys do not work, click Start and the Shut down button to turn off your computer. ❑...
  • Page 95 ❑ If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page...
  • Page 96 Troubleshooting > Computer Operations Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the current CPU speed instead of the maximum speed. What should I do if my computer does not accept my password and returns a message, Enter Onetime Password? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and...
  • Page 97 Troubleshooting > Computer Operations How can I change the boot device order? You can use one of the BIOS functions to change the boot device order. Follow these steps: Turn on your computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears.
  • Page 98 Troubleshooting > Computer Operations Why doesn't my computer respond fast enough while Windows Aero is running? Performance of your computer is not guaranteed while Windows Aero is running. It is recommended you disable Windows Aero to ensure optimum performance. To disable Windows Aero, follow these steps: Right-click on the desktop and select Personalize.

  • Page 99: System Update / Security

    Troubleshooting > System Update / Security System Update / Security How can I find important updates for my computer? You can find and install the latest updates on your computer with the software applications: the Windows Update and the VAIO Update. See Updating Your Computer (page 28) for more information.
  • Page 100 Troubleshooting > System Update / Security How do I keep my antivirus software updated? You can keep the Norton Internet Security software program current with the latest updates from Symantec Corporation. To download and install the latest security updates, follow these steps: Your computer must be connected to the Internet to download the updates.

  • Page 101: Recovery

    Troubleshooting > Recovery Recovery How can I create recovery discs? You can create recovery discs using the VAIO Recovery Center. The discs are used to restore your computer system to its factory default settings. For information on the VAIO Recovery Center, click VAIO Recovery Center User Guide under Use my VAIO in Help and Support (page If your computer is not equipped with a built-in optical disc drive, you need to connect an external optical disc drive (not supplied).

  • Page 102: Battery Pack

    Troubleshooting > Battery Pack Battery Pack How do I find the battery charging status? You can check the charge indicator for the battery charging status. See Charging the Battery Pack (page 21) for more information. When is my computer using AC power? When your computer is connected to an AC outlet with the AC adapter, it uses AC power, even if the battery pack is installed.
  • Page 103 ❑ If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page...

  • Page 104: Built-In Camera

    Troubleshooting > Built-in Camera Built-in Camera Why does the viewfinder show no images or poor-quality images? ❑ The built-in camera cannot be shared by more than one software application. Exit the current application before launching another. ❑ The viewfinder may show some noise, for example horizontal streaks, when you are viewing a rapid-moving object. This is normal and does not indicate a malfunction.
  • Page 105 Troubleshooting > Built-in Camera What should I do if movie playback shows dropped frames while my computer is running on battery power? The battery pack is running out of power. Connect your computer to an AC outlet. What should I do if captured images flicker? This problem occurs when you use the camera under fluorescent lights due to a mismatch between the lighting output frequency and the shutter speed.

  • Page 106: Networking (Lan/Wireless Lan)

    Troubleshooting > Networking (LAN/Wireless LAN) Networking (LAN/Wireless LAN) What should I do if my computer cannot connect to a wireless LAN access point? ❑ Connection capability is affected by distance and obstructions. You may need to move your computer away from obstructions or closer to any access point you may be using.
  • Page 107 Troubleshooting > Networking (LAN/Wireless LAN) What should I do if I cannot access the Internet? ❑ Check the access point settings. See the manual that came with your access point for more information. ❑ Make sure your computer and the access point are connected to one another. ❑...
  • Page 108 ❑ Wireless LAN communication uses divided frequency bands known as channels. Third-party wireless LAN access point channels may be preset to different channels from Sony devices. ❑ If you are using a wireless LAN access point, see connectivity information contained in the manual that came with your access point.

  • Page 109: Bluetooth Technology

    Troubleshooting > Bluetooth Technology Bluetooth Technology What should I do if other Bluetooth devices cannot find my computer? ❑ Make sure both devices have the Bluetooth function enabled. ❑ Make sure the WIRELESS switch is on and the WIRELESS indicator light is lit on your computer. ❑...
  • Page 110 Troubleshooting > Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer? ❑ Check the suggestions in What should I do if I cannot find the Bluetooth device I want to communicate with? (page 109). ❑...
  • Page 111 Troubleshooting > Bluetooth Technology Can I use a device with Bluetooth technology on airplanes? With Bluetooth technology, your computer transmits a radio frequency of 2.4 GHz. Sensitive locations, such as hospitals and airplanes, may have restrictions on use of Bluetooth devices to avoid radio interference. Check with facility staff to see if use of the Bluetooth function on the computer is permitted.
  • Page 112 Troubleshooting > Bluetooth Technology What should I do if I do not hear sound from my headphones or audio/video controller? Check the SCMS-T settings. If your headphones or audio/video controller does not support SCMS-T content protection, you need to connect the device using the Advanced Audio Distribution Profile (A2DP). Follow these steps: Click Start and Devices and Printers.

  • Page 113: Optical Discs

    Troubleshooting > Optical Discs Optical Discs What should I do if my external optical disc drive does not work properly? Make sure that your external optical disc drive is connected to an AC power source and the USB port on your computer. If it is not connected, the external optical disc drive may not work properly.

  • Page 114: Display

    Troubleshooting > Display Display Why did my screen go blank? ❑ Your computer screen may go blank if the computer loses power or enters a power saving mode (Sleep or Hibernate). If the computer is in LCD (Video) Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Modes (page 25) for more information.
  • Page 115 Troubleshooting > Display What should I do if I do not see proper images or videos? ❑ Be sure to select True Color (32 bit) for the display colors before using video/image software or starting DVD playback. Selecting any other option may prevent such software from displaying images successfully. To change the display colors, follow these steps: Right-click on the desktop and select Screen resolution.
  • Page 116 Troubleshooting > Display Why doesn't my screen display a video? ❑ If the display output is directed to the external display and the external display is disconnected, you cannot display a video on your computer screen. Stop video playback, change the display output to the computer screen, and then restart video playback.

  • Page 117: Printing

    Troubleshooting > Printing Printing What should I do if I cannot print a document? ❑ Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and your computer. ❑ Make sure your printer is compatible with the Windows operating system installed on your computer. ❑...

  • Page 118: Microphone

    Troubleshooting > Microphone Microphone What should I do if my microphone does not work? ❑ If you are using an external microphone, make sure the microphone is turned on and is properly plugged into the microphone jack on your computer. ❑...

  • Page 119: Speakers

    Troubleshooting > Speakers Speakers What should I do if I do not hear sound from the built-in speakers? ❑ If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information.
  • Page 120 Troubleshooting > Speakers What should I do if my external speakers do not work? ❑ Check the suggestions in What should I do if I do not hear sound from the built-in speakers? (page 119). ❑ If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information.

  • Page 121: Touch Pad

    Troubleshooting > Touch Pad Touch Pad What should I do if the touch pad does not work? ❑ You may have disabled the touch pad before connecting a mouse to your computer. See Using the Touch Pad (page 32). ❑ Make sure that a mouse is not connected to your computer. ❑...

  • Page 122: Keyboard

    Troubleshooting > Keyboard Keyboard What should I do if the keyboard configuration is wrong? The language layout of your computer's keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, follow these steps: Click Start and Control Panel.

  • Page 123: Floppy Disks

    Troubleshooting > Floppy Disks Floppy Disks Why doesn't the Safely Remove Hardware and Eject Media icon appear on the taskbar when the drive is connected? Your computer does not recognize the floppy disk drive. First, make sure the USB cable is properly connected to the USB port.

  • Page 124: Audio/Video

    Troubleshooting > Audio/Video Audio/Video How do I turn off the Windows startup sound? To turn off the Windows startup sound, follow these steps: Click Start and Control Panel. Click Hardware and Sound. Click Manage audio devices under Sound. On the Sounds tab, click to cancel the Play Windows Startup sound check box. Click OK.
  • Page 125 Troubleshooting > Audio/Video What should I do if I do not hear the sound from the sound output device connected to the HDMI output port, optical output port, or headphones jack? You need to change the sound output device if you want to hear sound from the device connected to a port, such as the HDMI output port, optical output port, or headphones jack.

  • Page 126: Memory Stick

    Troubleshooting > "Memory Stick" "Memory Stick" What should I do if I cannot use "Memory Stick" that was formatted on a VAIO computer on other devices? You may need to reformat your "Memory Stick". Formatting "Memory Stick" erases all data, including music data previously saved on it. Before you reformat "Memory Stick", back up important data and confirm that "Memory Stick"...

  • Page 127: Peripherals

    Troubleshooting > Peripherals Peripherals What should I do if I cannot connect a USB device? ❑ If applicable, check the USB device is turned on and using its own power supply. For example, if you are using a digital camera, check if the battery is charged. If you are using a printer, check if the power cable is connected properly to the AC outlet.

  • Page 128: Trademarks

    SD Logo is a trademark. SDHC Logo is a trademark. The ExpressCard word mark and logos are owned by the PCMCIA and any use of such marks by Sony Corporation is under license. HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing...
  • Page 129 CompactFlash is a trademark of SanDisk Corporation. , "XMB," and "xross media bar" are trademarks of Sony Corporation and Sony Computer Entertainment Inc. "TransferJet" and the "TransferJet" logo are trademarks of Sony Corporation. AVCHD" is a trademark of Panasonic Corporation and Sony Corporation.

  • Page 130: Notice

    In the manual, the ™ or ® marks are not specified. Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.
  • Page 131 © 2010 Sony Corporation...

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