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HP Compaq Presario,Presario 1500 Maintenance And Service Manual
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HP Compaq Presario,Presario 1500 Maintenance And Service Manual

Hp compaq presario,presario 1500: user guide
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Maintenance and Service Guide

Compaq Evo Notebook N1020v Series
Compaq Evo Notebook N1000v Series
Compaq Presario 1500 Series Mobile PC
Document Part Number: 279372-002
November 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.

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Summary of Contents for HP Compaq Presario,Presario 1500

  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide Compaq Evo Notebook N1020v Series Compaq Evo Notebook N1000v Series Compaq Presario 1500 Series Mobile PC Document Part Number: 279372-002 November 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.
  • Page 2 © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, Celeron, and SpeedStep are trademarks of the Intel Corporation in the U.S.

  • Page 3: Table Of Contents

    1 Product Description 1.1 Models ........1–2 1.2 Features .
  • Page 4 3 Illustrated Parts Catalog 3.1 Serial Number Location ..... . . 3–1 3.2 Computer System Major Components ... . 3–2 3.3 Miscellaneous Plastics/Hardware Kit .
  • Page 5 5.16 TouchPad Components ..... 5–41 5.17 Display Release Assembly....5–46 5.18 Charger Board .

  • Page 6: Product Description

    Product Description The Compaq Evo Notebook N1020v Series, Evo Notebook N1000v Series, and Presario 1500 Series Mobile PCs offer advanced modularity, Intel Mobile Pentium 4 and Intel Celeron processors with SpeedStep technology and 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

  • Page 7: Models

    Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-4. Compaq Evo Notebook N1020v, N1000v, and Presario 1500 N1020v Description Brand/Series designator Processor type Processor speed Display type/ size/resolution Hard drive size Optical drive designator Integrated communication Operating system SKU# 1–2...
  • Page 8 Compaq Evo Notebook N1020v Models The following Evo Notebook N1020v models use config. code LDMZ and feature: ■ TouchPad pointing device ■ 8-cell, 4.4-Ah lithium ion (Li ion) battery pack ■ 2-year warranty ■ diskette drive N1020v Germany N1020v Germany N1020v Germany N1020v...
  • Page 9 Product Description Compaq Evo Notebook N1020v Models (Continued) The following Evo Notebook N1020v models use config. code LDLZ and feature: ■ TouchPad pointing device ■ 8-cell, 4.4-Ah lithium ion (Li ion) battery pack ■ 1-year warranty ■ diskette drive N1020v Japan N1020v Japan...
  • Page 10 Compaq Evo Notebook N1020v Models (Continued) N1020v Asia/Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Greece/Poland Hong Kong Hungary India Israel Italy Korea N1020v Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v Brazil Latin America...
  • Page 11 Product Description Compaq Evo Notebook N1020v Models (Continued) N1020v Brazil Latin America N1020v Brazil Latin America N1020v Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v Belgium Czech Republic Denmark European International France French Canada Greece/Poland Hungary Israel...
  • Page 12 Compaq Evo Notebook N1020v Models (Continued) N1020v Asia/Pacific Australia Hong Kong India Korea N1020v Asia/Pacific Australia Hong Kong India Japan N1020v Japan N1020v Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v Asia/Pacific Australia Maintenance and Service Guide Table 1-2 470051-324 People’s...
  • Page 13 Product Description Compaq Evo Notebook N1020v Models (Continued) N1020v Brazil Latin America Latin America (NAFTA) N1020v Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v...
  • Page 14 Compaq Evo Notebook N1020v Models (Continued) N1020v French Canada Japan N1020v Japan Japan (English) N1020v Japan N1020v Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands Maintenance and Service Guide Table 1-2 470045-651 Japan English 470047-933 United States 470047-932 United States...
  • Page 15 Product Description Compaq Evo Notebook N1000v Models The following Evo Notebook N1000v models use config. code KQDZ and feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack ■ 3-year warranty ■...
  • Page 16 Compaq Evo Notebook N1000v Models (Continued) The following Evo Notebook N1000v models use config. code KT2Z and feature: ■ TouchPad pointing device ■ 8-cell, 4.0-Ah Li ion battery pack ■ 2-year warranty ■ diskette drive ■ 32 MB of discrete video memory N1000v Germany N1000v...
  • Page 17 Product Description Compaq Evo Notebook N1000v Models (Continued) The following Evo Notebook N1000v models use config. code KQFZ and feature: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory N1000v Japan N1000v...
  • Page 18 Compaq Evo Notebook N1000v Models (Continued) N1000v Taiwan N1000v Latin America N1000v Hong Kong N1000v Asia Pacific Australia French Canada Korea Latin America N1000v French Canada Latin America N1000v Latin America N1000v Asia Pacific Australia Japan Japan (English) N1000v Japan Japan (English) Maintenance and Service Guide Table 1-3...
  • Page 19 Product Description Compaq Evo Notebook N1000v Models (Continued) N1000v Brazil Latin America N1000v People’s Republic of China N1000v Asia Pacific Australia Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy Korea Latin America Latin America (NAFTA) 1–14 Table 1-3 470038-304 Latin America 470038-299...
  • Page 20 Compaq Evo Notebook N1000v Models (Continued) N1000v Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy Latin America Latin America (NAFTA) The Netherlands N1000v Hong Kong N1000v Brazil Latin America N1000v Brazil Latin America N1000v Asia Pacific Australia French Canada Korea Maintenance and Service Guide...
  • Page 21 Product Description Compaq Evo Notebook N1000v Models (Continued) N1000v French Canada N1000v Asia Pacific Australia Hong Kong Japan Japan (English) N1000v Japan N1000v Japan N1000v United States (NAFTA) The following Presario 1500 notebook models use config. code LDLZ and feature: ■...
  • Page 22 Compaq Presario 1500 Models (Continued) P1522 Belgium The following Presario 1500 notebook models use config. code KT2Z and feature: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 2-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1515 Belgium Germany...
  • Page 23 Product Description Compaq Presario 1500 Models (Continued) The following Presario 1500 notebook models use config. code LDLZ and feature: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1525 Canada (English) French Canada...
  • Page 24 Compaq Presario 1500 Models (Continued) P1525 Czech Republic Denmark European International France Greece/Poland Israel Italy The Netherlands P1516 European International P1515 European International France Greece/Poland P1510 Australia P1508 Asia Pacific P1510 India P1514 Korea P1572 Hong Kong Maintenance and Service Guide Table 1-4 470045-421 Portugal...
  • Page 25 Product Description Compaq Presario 1500 Models (Continued) P1520 Latin America P1508 Hong Kong P1568 Taiwan P1532 Asia Pacific P1570 Hong Kong P1545 India P1515 Korea P1512 Taiwan P1511 India P1550 Australia/New Zealand P1509 Australia P1565 Hong Kong 1–20 Table 1-4 470045-422 Latin America (NAFTA)
  • Page 26 Compaq Presario 1500 Models (Continued) P1509 Asia Pacific P1512 India P1523 France P1505 Hong Kong P1522 Czech Republic European International France P1516 Canada (English) French Canada 1507 Hong Kong P1538 Taiwan P1511 Taiwan P1508 Asia Pacific P1536 Taiwan Maintenance and Service Guide Table 1-4 470045-721 Thailand...
  • Page 27 Product Description Compaq Presario 1500 Models (Continued) P1506 Hong Kong P1540 Asia Pacific P1535 India P1510 Taiwan P1530 People’s Republic of China P1520 Canada (English) French Canada P1531 People’s Republic of China P1502 People’s Republic of China P1528 Asia Pacific P1504 Hong Kong P1522...
  • Page 28 Compaq Presario 1500 Models (Continued) P1525 Asia Pacific P1520 People’s Republic of China The following Presario 1500 notebook model uses config. code KQF1 and features: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■...
  • Page 29 Product Description Compaq Presario 1500 Models (Continued) The following Presario 1500 notebook model uses config. code KQF3 and features: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1500 United States The following Presario 1500 notebook model uses config.
  • Page 30 Compaq Presario 1500 Models (Continued) P1500 Asia Pacific Australia P1510 French Canada P1501 Korea P1507 India P1505 Europe International Greece/Poland Hungary Israel P1504 Korea P1506 India P1501 Latin America P1500 Taiwan Maintenance and Service Guide Table 1-4 470036-808 Korea 470036-800 Thailand 470036-593 Canada...

  • Page 31: Features

    Product Description Compaq Presario 1500 Models (Continued) P1500 Australia P1503 Asia Pacific Korea P1505 India P1500 Hong Kong P1500 People’s Republic of China P1500 Taiwan P1500 Taiwan 1.2 Features The notebook has the following features: ■ The following processors are available, varying by notebook model: ❏...
  • Page 32 ❏ The Evo Notebook N1000v features an Intel Mobile Pentium 4 2.2-, 2.0-, 1.8-, 1.7-, 1.6-, or 1.5-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.5- or 1.4-GHz processor with 256-KB integrated L2 cache. ❏ The Presario 1500 features an Intel Mobile Pentium 4 2.4-, 2.2-, 2.0-, 1.9-, 1.8-, 1.6-, or 1.5-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.6- or 1.5-GHz processor with 256-KB integrated L2 cache.
  • Page 33 Product Description ■ 1.44-MB diskette drive ■ Support for the following drives through the fixed optical drive: ❏ 24X Max CD-ROM drive ❏ 16X Max CD-RW drive ❏ 8X Max DVD-ROM drive ❏ 8X Max DVD-ROM/CD-RW combination drive ■ Connectors for: ❏...

  • Page 34: Clearing A Password

    1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information).

  • Page 35: Computer External Components

    Product Description 1.5 Computer External Components The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-5. Figure 1-2. Front and Right Side Components Front and Right Side Components Item Component Stereo speakers (2)
  • Page 36 Front and Right Side Components (Continued) Item Component Display release latch Battery light Battery bay Optical drive bay Infrared port 1394 jack Maintenance and Service Guide Table 1-5 Function Opens the computer. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition.
  • Page 37 Product Description The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-6. Figure 1-3. Rear Panel and Left Side Components Rear Panel and Left Side Components Item Component Mono microphone jack Stereo speaker/ headphone jack DC power jack 1–32...
  • Page 38 Rear Panel and Left Side Components (Continued) Item Component Vents Ä CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.
  • Page 39 Product Description The computer keyboard components are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Keyboard Components Item Component through function keys Num lock 1–34 Table 1-7 Keyboard Components Function Perform preset functions. Turns on the numeric lock function. On: Num lock is on and the embedded numeric keypad is enabled.
  • Page 40 Keyboard Components (Continued) Item Component Embedded numeric keypad Cursor control keys Windows application Windows logo keys Maintenance and Service Guide Table 1-7 Function Converts keys to numeric keypad. Move the cursor around the screen. Displays a menu when using a Microsoft application.
  • Page 41 Product Description The computer top components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Top Components Item Component Power light Num lock light Easy Access Buttons (3) 1–36 Table 1-8 Top Components Function On: Power is turned on. Blinking: Computer is in Standby.
  • Page 42 Item Component Power button Digital audio button Volume control buttons Caps lock light Drive indicator light Display lid switch Microphone TouchPad TouchPad buttons EasyScroll Battery power light Power/Standby light Maintenance and Service Guide Table 1-8 Top Components (Continued) Function Turns on the computer. Use the operating system Shut Down command to turn off the computer.
  • Page 43 Product Description The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Bottom Components Item Component Connector cover Docking connector 1–38 Table 1-9 Bottom Components Function Protects the parallel, external monitor, external keyboard/mouse, and USB connectors.
  • Page 44 Bottom Components (Continued) Item Component Mini PCI communications compartment Hard drive bay Hard drive retention screw Certificate of Authenticity label Serial number Battery pack release switch Battery bay Memory expansion compartment Maintenance and Service Guide Table 1-9 Function Contains the mini PCI modem card.

  • Page 45: Design Overview

    Product Description 1.6 Design Overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■...

  • Page 46: Troubleshooting

    Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board.

  • Page 47: Using Computer Setup

    Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

  • Page 48: Selecting From The File Menu

    Selecting from the File Menu Select System Information Save to Floppy Restore from Floppy Restore Defaults Ignore Changes and Exit Save Changes and Exit Maintenance and Service Guide Table 2-1 File Menu To Do This ■ View identification information about the computer, a docking base, and any battery packs in the system.

  • Page 49: Selecting From The Security Menu

    Troubleshooting Selecting from the Security Menu Select Setup Password Power-on Password DriveLock Passwords Password Options Password options can be selected only when a power-on password has been set. Device Security System IDs *Not applicable to SuperDisk LS-120 drives. 2–4 Table 2-2 Security Menu To Do This Enter, change, or delete a setup password.

  • Page 50: Selecting From The Advanced Menu

    Selecting from the Advanced Menu Select Language (or press Boot Options Device Options Maintenance and Service Guide Table 2-3 Advanced Menu To Do This Change the Computer Setup language. Enable/disable: ■ QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)
  • Page 51 Troubleshooting Select Device Options (continued) HDD Self Test Options * Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

  • Page 52: Using Compaq Diagnostics

    2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components.

  • Page 53: Obtaining, Saving, Or Printing Diagnostic

    Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.
  • Page 54 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

  • Page 55: Troubleshooting Flowcharts

    Troubleshooting 2.3 Troubleshooting Flowcharts Troubleshooting Flowcharts Overview Flowchart Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (OS) Loading 2.10 No OS Loading From Hard Drive, Part 1 2.11...

  • Page 56: Flowchart 2.2

    Flowchart 2.1 - Initial Troubleshooting Begin troubleshooting. Is there power? No Power, Part 1. Beeps, LEDs, or error messages? Is there video? (no boot) No Video, Part 1. Is the OS loading? Is there sound? Maintenance and Service Guide Go to Flowchart 2.2, Check LED board,...

  • Page 57: No Power, Part

    Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). Power up on battery power? Power up on AC power? Power up in docking station? 1. Reseat the power cables in the docking station and at the AC outlet.
  • Page 58 Flowchart 2.3 - No Power, Part 2 Continued from Flowchart 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging, moving it to another computer, or replacing it. Power on? Done Maintenance and Service Guide...
  • Page 59 Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Power LED Reseat AC adapter in computer and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–14 Done...
  • Page 60 Flowchart 2.5 - No Power, Part 4 Continued from Flowchart 2.4, No Power, Part 3. Open computer. Loose or damaged parts? Close computer and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable).
  • Page 61 Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Docking station Stand-alone or docking station? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. 1. Cable between notebook and computer display (if applicable) Check for bent 2.

  • Page 62: No Video, Part 1

    Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Video OK? Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection.

  • Page 63: Nonfunctioning Docking Station

    Troubleshooting Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Nonfunctioning docking station. Reseat power cord in docking station and power outlet. Check voltage setting on docking station. Reset monitor cable connector at docking station. Docking station operating? Remove notebook, reseat all internal parts, and replace any damaged items in...

  • Page 64: No Os Loading From Hard Drive, Part

    Flowchart 2.9 - No Operating System (OS) Loading No OS loading.* Reseat power cord in docking station and power outlet. Maintenance and Service Guide * Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10,...
  • Page 65 Troubleshooting Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the setup utility for correct booting order. Boot from hard drive? Done 2–20 Go to...
  • Page 66 Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1. CD or diskette in drive? Remove diskette and reboot. Boot from hard drive? Boot from diskette drive? Hard drive accessible? Go to...
  • Page 67 Troubleshooting Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. System files on hard drive? Virus on hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed?
  • Page 68 Flowchart 2.13 - No OS Loading from Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the setup utility? Diskette drive boot order? Change boot priority using the setup utility. Maintenance and Service Guide Reseat diskette drive.

  • Page 69: No Os Loading From Cd- Or Dvd-Rom Drive

    Troubleshooting Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive No OS loading from CD- or DVD-ROM Drive. Boots from CD or DVD? Reseat drive. 2–24 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting Flowchart 2.17, from another...

  • Page 70: No Audio, Part 2

    Flowchart 2.15 - No Audio, Part 1 No audio. Notebook in docking station (if applicable)? Go to Flowchart 2.16, No Audio, Part 2. Maintenance and Service Guide Turn up audio internally or externally. Undock Replace the following docking station components one at a time as applicable. Check after each change.
  • Page 71 Troubleshooting Flowchart 2.16 - No Audio, Part 2 Continued from Flowchart 2.15, No Audio, Part 1. Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–26 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker...

  • Page 72: Nonfunctioning Device

    Flowchart 2.17 - Nonfunctioning Device Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.
  • Page 73 Troubleshooting Flowchart 2.18 - Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. External device works? Reseat internal keyboard connector (if applicable). Done 2–28 Replace system board. Replace internal keyboard or cable. Replace system board. Done Maintenance and Service Guide...
  • Page 74 Flowchart 2.19 - Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable.
  • Page 75 Troubleshooting Flowchart 2.20 - No Network or Modem Connection No network or modem connection. Network or modem jack active? Digital line? NIC/modem configured in OS? Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). 2–30 Replace jack or have jack activated.

  • Page 76: Illustrated Parts Catalog

    This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).

  • Page 77: Computer System Major Components

    Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3–2 Maintenance and Service Guide...
  • Page 78 Spare Parts: Computer System Major Components Item Description Displays Parts have carbon finish for use with Evo Notebook N1020v models 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA Parts have carbon finish for use with Evo Notebook N1000v models 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA Parts have silver finish for use with Presario 1500 models with...
  • Page 79 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–4 Maintenance and Service Guide...
  • Page 80 Spare Parts: Computer System Major Components (Continued) Item Description Miscellaneous Plastics/Hardware Kit, includes: Left hinge cover Right hinge cover *Display assembly release TouchPad bracket Charger board shield Optical drive rear alignment rail Optical drive front alignment rail PC Card space saver *Connector cover *Hard drive bracket *Mini PCI compartment cover...
  • Page 81 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–6 Maintenance and Service Guide...
  • Page 82 Spare Parts: Computer System Major Components (Continued) Item Description Keyboards (for use only with TouchPad notebook models) Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Hebrew Hungarian International Italian Japanese Keyboards with pointing stick (for use only with Dual Stick notebook models) Arabic Belgian...
  • Page 83 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–8 Maintenance and Service Guide...
  • Page 84 Spare Parts: Computer System Major Components (Continued) Item Description Miscellaneous Cable Kit, includes: Keyboard-to-TouchButton board cable (for use only with Dual Stick notebook models) Microphone Diskette drive cable Pointing stick-to-TouchButton board cable (for use only with Dual Stick notebook models) TouchButton board-to-TouchPad cable System board-to-TouchButton board cable Modem cable...
  • Page 85 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–10 Maintenance and Service Guide...
  • Page 86 Spare Parts: Computer System Major Components (Continued) Item Description Diskette drives for use only with TouchPad notebook models for use only with Dual Stick notebook models TouchPad—The TouchPad components for TouchPad notebook models consist of the TouchPad, TouchPad bracket, and TouchButton board.
  • Page 87 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–12 Maintenance and Service Guide...
  • Page 88 Spare Parts: Computer System Major Components (Continued) Item Description Processors Intel Mobile Pentium 4 2.4-GHz processor with SpeedStep technology (P4-M) 1.5 V Intel Mobile Pentium 4 2.2-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology 1.3 V Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.9-GHz processor with...
  • Page 89 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–14 Maintenance and Service Guide...
  • Page 90 Spare Parts: Computer System Major Components (Continued) Item Description System boards (do not contain memory) for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” for use only with Evo Notebook N1000v models and Presario 1500 models with config.
  • Page 91 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–16 Maintenance and Service Guide...
  • Page 92 Spare Parts: Computer System Major Components (Continued) Item Description Mini PCI communications boards U.S. modem International modem Disk cell RTC battery, 3 volt, 36 MAh, Li ion Memory expansion boards 512 MB 256 MB 128 MB Battery packs 8 cell, 62 Wh, 4.0 Ah, Li ion 8 cell, 58 Wh, 3.6 Ah, Li ion Optical drives for use only with Evo Notebook N1020v models and...

  • Page 93: Miscellaneous Plastics/Hardware Kit

    Illustrated Parts Catalog 3.3 Miscellaneous Plastics/Hardware Kit Figure 3-3. Miscellaneous Plastics/Hardware Kit Components 3–18 Maintenance and Service Guide...
  • Page 94 Miscellaneous Plastics/Hardware Kit Components Item Description Left hinge cover Right hinge cover *Display release assembly TouchPad bracket Charger board shield Optical drive rear alignment rail Optical drive front alignment rail *Includes two of each part, one with carbon finish for use with Evo Notebook N1020v and N1000v models and one with silver finish for use with Presario 1500 models Maintenance and Service Guide...

  • Page 95: Miscellaneous Cable Kit

    Illustrated Parts Catalog 3.4 Miscellaneous Cable Kit Figure 3-4. Miscellaneous Cable Kit Components 3–20 Maintenance and Service Guide...
  • Page 96 Miscellaneous Cable Kit Components Item Description Diskette drive cable TouchButton board-to-TouchPad cable TouchButton board-to-system board cable Microphone TouchButton board-to-pointing stick board cable (for use only with Dual Stick notebook models) Keyboard-to-TouchPad cable (for use only with Dual Stick notebook models) Modem cable Maintenance and Service Guide Table 3-3...

  • Page 97: Mass Storage Devices

    Illustrated Parts Catalog 3.5 Mass Storage Devices Figure 3-5. Mass Storage Devices 3–22 Maintenance and Service Guide...
  • Page 98 Item Description Hard drives 60 GB 40 GB 30 GB 20 GB Diskette drives for use only with TouchPad notebook models for use only with Dual Stick notebook models Optical drives for use only with Evo Notebook N1020v models and Presario 1500 models with config.

  • Page 99: Miscellaneous

    Illustrated Parts Catalog 3.6 Miscellaneous Spare Parts: Miscellaneous (not illustrated) Description Logo Kit Screw Kit, includes the following screws (Refer to Appendix C, “Screw Listing,” for more information on screw specifications and usage.) ■ Torx T8 Metric 2.5 × 5.0 ■...

  • Page 100: Removal And Replacement Preliminaries

    Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx T8 screwdriver ■...

  • Page 101: Service Considerations

    Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

  • Page 102: Preventing Damage To Removable Drives

    4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the computer.

  • Page 103: Preventing Electrostatic Damage

    Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

  • Page 104: Workstation Precautions

    ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyers made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.

  • Page 105: Grounding Equipment And Methods

    Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
  • Page 106 ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube...

  • Page 107: Removal And Replacement Procedures

    Removal and Replacement Procedures This chapter provides removal and replacement procedures. There are 57 screws, in seven different sizes, that must be removed and replaced when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 108: Serial Number

    Removal and Replacement Procedures 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer as indicated in Figure 5-1. Figure 5-1. Serial Number Location 5–2 Maintenance and Service Guide...

  • Page 109: Disassembly Sequence Chart

    5.2 Disassembly Sequence Chart Use the following chart to determine the section number to be referenced when removing computer components. Section Description Preparing the computer for disassembly Battery pack Optical drive Hard drive Computer feet Memory expansion board Mini PCI communications board Disk cell RTC battery Connector cover LED cover...

  • Page 110: Preparing The Computer For Disassembly

    Removal and Replacement Procedures Disassembly Sequence Chart (Continued) Section Description 5.16 TouchPad and TouchButton 5.17 Display release assembly 5.18 Charger board 5.19 Speaker assembly 5.20 Top cover 5.21 5.22 System board 5.23 Modem cable 5.3 Preparing the Computer for Disassembly Perform the following steps before disassembling the computer: 1.
  • Page 111 8 cell, 62 W hour, 4.0 Ah, Li ion 8 cell, 58 W hour, 3.6 Ah, Li ion 3. Remove the battery pack by following these steps: a. Turn the computer bottom side up with the left side facing forward. b.
  • Page 112 Removal and Replacement Procedures 4. To remove the battery bezel, slide the bezel straight down (Figure 5-3). Figure 5-3. Removing the Battery Bezel ✎ Battery bezels are available with carbon finish for Evo Notebook N1020v and N1000v models and silver finish for Presario 1500 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001.
  • Page 113 5. Remove the optical drive by following these steps: For use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive For use only with Evo Notebook N1000v models and Presario 1500 models with config.
  • Page 114 Removal and Replacement Procedures b. Remove the two TM2.5 × 5.0 screws that secure the optical drive to the base enclosure (Figure 5-4). Figure 5-4. Removing the Optical Drive Screws 5–8 Maintenance and Service Guide...
  • Page 115 c. Turn the computer top side up with the right side facing forward. d. Insert a paper clip or similar thin metal rod into the manual release hole on the front bezel of the optical drive e. Grasp the drive bezel and slide the drive out of the optical drive bay Figure 5-5.
  • Page 116 Removal and Replacement Procedures 60 GB 40 GB 30 GB 20 GB 6. Remove the hard drive by following these steps: a. Turn the computer bottom side up with the right side facing forward. b. Remove the TM2.5 ×8.0 hard drive retention screw (Figure 5-6).
  • Page 117 Removal and Replacement Procedures d. Lift the front edge of the hard drive until it rests at an angle (Figure 5-7). e. Remove the hard drive from the hard drive bay Figure 5-7. Removing the Hard Drive Maintenance and Service Guide 5–11...
  • Page 118 Removal and Replacement Procedures 7. Remove the four PM3.0 × 3.0 screws drive to the hard drive bracket (Figure 5-8). 8. Slide the hard drive out of the hard drive bracket Figure 5-8. Removing the Hard Drive Bracket ✎ Hard drive brackets are available with carbon finish for Evo Notebook N1020v and N1000v models and silver finish for Presario 1500 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001.

  • Page 119: Computer Feet

    5.4 Computer Feet The computer feet are adhesive-backed rubber pads. The computer feet are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. The computer feet attach to the base enclosure as illustrated in Figure 5-9. Figure 5-9. Replacing the Computer Feet 5.5 Memory Expansion Board 512 MB 256 MB...
  • Page 120 Removal and Replacement Procedures 3. Remove the PM2.5 × 4.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-10). 4. Slide the cover to the right 2 . 5. Lift the right edge of the cover and swing it to the left 3 . 6.

  • Page 121: Mini Pci Communications Board

    7. Spread the memory expansion slot retaining tabs 1 to release the memory expansion board. The board tilts up at a 45-degree angle (Figure 5-11). 8. Remove the board by pulling it away from the connector at a 45-degree angle 2 . Figure 5-11.
  • Page 122 Removal and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 3. Remove the PM2.5 × 4.0 screw 1 that secures the mini PCI compartment cover to the base enclosure (Figure 5-12). 4.
  • Page 123 7. Disconnect the modem cable from the mini PCI communications board 1 (Figure 5-13). 8. Spread the retaining tabs 2 on each side of the mini PCI communications board. The board releases and rests at an angle. 9. Remove the board by pulling it away from the socket at an angle 3 .

  • Page 124: Disk Cell Rtc Battery

    Removal and Replacement Procedures 5.7 Disk Cell RTC Battery Disk cell RTC battery 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the mini PCI compartment cover (Section 5.6). 3. Remove the RTC battery from its socket on the system board (Figure 5-14).

  • Page 125: Connector Cover

    5.8 Connector Cover ✎ The connector cover is available with carbon finish for Evo Notebook N1020v and N1000v models and silver finish for Presario 1500 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. 1. Prepare the computer for disassembly (Section 5.3). 2.

  • Page 126: Led Cover

    Removal and Replacement Procedures 5.9 LED Cover LED cover for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” for use only with Evo Notebook N1000v models and Presario 1500 models with config. codes beginning with “K” 1.
  • Page 127 4. Turn the computer top side up with the front facing forward. 5. Open the computer. 6. Press down and hold the 7. Insert a pointed tool into the notch in the LED cover 1 between the 8. Press down and hold the 9.

  • Page 128: Keyboard

    Removal and Replacement Procedures 5.10 Keyboard For use only with TouchPad notebook models Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Hebrew Hungarian International Italian Japanese For use only with Dual Stick notebook models (includes pointing stick) Arabic Belgian Brazilian Czech...
  • Page 129 Removal and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the LED cover (Section 5.9). 3. Lift the back edge of the keyboard and swing it forward until it rests on the palm rest (Figure 5-18). Figure 5-18.
  • Page 130 Removal and Replacement Procedures 4. Release the ZIF connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board (Figure 5-19). ✎ Dual Stick notebook models have an additional cable that must be disconnected.

  • Page 131: Heat Spreader

    5.11 Heat Spreader For use only on Evo Notebook N1020v and N1000v models For use only on Presario 1500 models 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the LED cover (Section 5.9). 3. Remove the keyboard (Section 5.10). Maintenance and Service Guide Removal and Replacement Procedures Heat Spreaders...
  • Page 132 Removal and Replacement Procedures 4. Disconnect the fan cable 1 from the system board (Figure 5-20). 5. Remove the following screws: ❏ One TM2.5 × 5.0 screw 2 next to the fan ❏ One TM2.5 × 5.0 screw 3 that secures the display video cable ground loop ❏...
  • Page 133 6. Remove the display video cable 1 from the routing channel in the heat spreader (Figure 5-21). 7. Lift the right side of the heat spreader until it rests at an angle 2 . 8. Slide the heat spreader to the right at an angle 3 and remove the heat spreader from the base enclosure.

  • Page 134: Processor

    Removal and Replacement Procedures 5.12 Processor Intel Mobile Pentium 4 2.4-GHz processor with SpeedStep technology (P4-M) 1.5 V Intel Mobile Pentium 4 2.2-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology 1.3 V Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.9-GHz processor with SpeedStep technology 1.5 V...
  • Page 135 2. Slide the left end of the processor release bar 1 forward until it clears the clip on the processor bracket (Figure 5-22). 3. Swing the processor release bar up and to the right 2 until it rests in an upright position. 4.

  • Page 136: Display

    Removal and Replacement Procedures 5.13 Display Parts have carbon finish for use with Evo Notebook N1020v models 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA Parts have carbon finish for use with Evo Notebook N1000v models 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA Parts have silver finish for use with Presario 1500 models with config.
  • Page 137 4. Remove the TM2.5 × 5.0 screw 1 that secures the display video ground cable to the heat spreader (Figure 5-23). 5. Disconnect the display video cable 2 from the system board. 6. Remove the display video cable from the routing channels in the heat spreader and the top cover 3 .
  • Page 138 Removal and Replacement Procedures Ä CAUTION: Make sure the display is supported when removing the following screws. The display is secured to the computer only by these screws and will fall if not supported during screw removal. 9. Remove the four TM2.5 × 9.0 screws 1 that secure the display to the base enclosure (Figure 5-24).
  • Page 139 11. If necessary, remove the display hinge covers by pressing up on the bottom of the covers from behind the display assembly (Figure 5-25). Note that the hinge covers are not interchangeable. Figure 5-25. Removing the Display Hinge Covers ✎ The display hinge covers are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001.
  • Page 140 Removal and Replacement Procedures When installing the display, install the screws in the 1 , 2 , 3 , 4 sequence shown in the Figure 5-26. Figure 5-26. Installing the Display Screws 5–34 Maintenance and Service Guide...

  • Page 141: Palm Rest

    5.14 Palm Rest Parts have carbon finish for use with Evo Notebook N1020v models for use only with TouchPad notebook models for use only with Dual Stick notebook models Parts have carbon finish for use with Evo Notebook N1000v models for use only with TouchPad notebook models for use only with Dual Stick notebook models Parts have silver finish for use with Presario 1500 models with config.
  • Page 142 Removal and Replacement Procedures 4. Remove the five TM2.5 × 8.0 screws 1 that secure the palm rest to the base enclosure (Figure 5-27). 5. Remove the TM2.5 × 5.0 screw 2 that secures the palm rest to the base enclosure in the battery bay. Figure 5-27.
  • Page 143 6. Turn the computer top side up with the front facing forward. 7. Open the computer. 8. Lift the front edge of the palm rest and swing it up and back 1 until it rests on the top cover (Figure 5-28). 9.
  • Page 144 Removal and Replacement Procedures ✎ Dual Stick notebook models have an additional cable that must be disconnected. Release the ZIF connector 1 to which the keyboard-to-TouchPad cable is attached and disconnect the cable 2 from the TouchPad (Figure 5-29). Figure 5-29. Disconnecting the Keyboard-to-TouchPad Cable ✎...

  • Page 145: Diskette Drive

    5.15 Diskette Drive For use with TouchPad only notebook models For use with Dual Stick notebook models The diskette drive cable is included in Miscellaneous Cable Kit, spare part number 285540-001 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.14). 3.
  • Page 146 Removal and Replacement Procedures 6. Release the ZIF connector 1 to which the diskette drive cable is connected and disconnect the diskette drive cable 2 from the drive (Figure 5-31). 7. Remove the diskette drive cable. Figure 5-31. Removing the Diskette Drive Cable Reverse the preceding procedures to install the diskette drive.

  • Page 147: Touchpad Components

    5.16 TouchPad Components The TouchPad components for TouchPad notebook models consist of the TouchPad, TouchPad bracket, and TouchButton board. These components are different than the corresponding components for the Dual Stick notebook models. The TouchPad components for Dual Stick notebook models consist of the TouchPad, TouchPad bracket, TouchButton board, and the pointing stick board.
  • Page 148 Removal and Replacement Procedures 5. Disconnect both ends of the TouchPad-to-TouchButton board cable 1 from the low insertion force (LIF) connectors on the TouchPad 2 and TouchButton board 3 (Figure 5-32). 6. Remove the TouchPad-to-TouchButton board cable. Figure 5-32. Removing the TouchPad-to-TouchButton Board Cable 5–42 Maintenance and Service Guide...
  • Page 149 7. Remove the four TM2.5 × 5.0 screws 1 that secure the TouchPad, TouchButton board, and TouchPad bracket to the palm rest (Figure 5-33). 8. Remove the TouchPad bracket 2 , TouchButton board 3 , and TouchPad 4 from the palm rest. Figure 5-33.
  • Page 150 Removal and Replacement Procedures ✎ Dual Stick notebook models have a different TouchPad configuration. An additional cable, screw, and board must be removed. Steps 9 through 13 apply to Dual Stick models only. 9. Release the ZIF connector 1 on the pointing stick board to which the TouchButton board-to-pointing stick board cable is attached and disconnect the cable 2 (Figure 5-34).
  • Page 151 12. Remove the five TM2.5 × 5.0 screws 1 that secure the TouchPad, TouchButton board, TouchPad bracket, and pointing stick board to the palm rest (Figure 5-35). 13. Remove the TouchPad bracket 2 , pointing stick board 3 , TouchPad 4 , and TouchButton board 5 from the palm rest. Figure 5-35.

  • Page 152: Display Release Assembly

    Removal and Replacement Procedures 5.17 Display Release Assembly ✎ The display release assembly is included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.14). 3. Turn the palm rest bottom side up with the speaker grilles facing forward.

  • Page 153: Charger Board

    5.18 Charger Board Charger board The charger board shield is included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.14). Maintenance and Service Guide Removal and Replacement Procedures Charger Board Spare Part Number Information 285525-001...

  • Page 154: Speaker Assembly

    Removal and Replacement Procedures 3. Remove the three TM2.5 × 5.0 screws 1 that secure the charger board to the base enclosure (Figure 5-37). 4. Lift the front edge of the charger board shield 2 until it clears the base enclosure, then slide the shield forward to remove it. 5.
  • Page 155 3. Remove the charger board (Section 5.18). 4. Disconnect the speaker cable 1 from the system board (Figure 5-38). 5. Swing the battery bay support bracket 2 to the right until it clears the right edge of the speaker assembly. 6.

  • Page 156: Top Cover

    Removal and Replacement Procedures 5.20 Top Cover Top cover ✎ When replacing the top cover, ensure that the microphone is removed from the old top cover and installed on the new top cover. 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a.
  • Page 157 Removal and Replacement Procedures 3. Remove the two TM2.5 × 8.0 screws that secure the top cover to the base enclosure (Figure 5-39). Figure 5-39. Removing the Top Cover Screws Maintenance and Service Guide 5–51...
  • Page 158 Removal and Replacement Procedures 4. Turn the base enclosure top side up with the front facing forward. 5. Remove the three TM2.5 × 5.0 screws 1 that secure the top cover to the base enclosure (Figure 5-40). 6. Lift the top cover straight up 2 approximately one inch, then slide it forward 3 until the microphone cable 4 is exposed.
  • Page 159 ✎ After the top cover is removed, the system board-to-TouchButton board cable can be removed. The system board-to-TouchButton board cable is included in the Miscellaneous Cable Kit, spare part number 285540-001. 10. Release the ZIF connector 1 to which the system board-to-TouchButton board cable is attached and disconnect the cable 2 from the system board (Figure 5-41).

  • Page 160: Fan

    Removal and Replacement Procedures 5.21 Fan 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.9) b. Keyboard (Section 5.10) c. Heat spreader (Section 5.11) d. Display (Section 5.13) e. Palm rest (Section 5.14) Top cover (Section 5.20) 5–54 Spare Part Number Information...
  • Page 161 2. Disconnect the fan cable 1 from the system board (Figure 5-42). 3. Remove the fan 2 from the base enclosure. Figure 5-42. Removing the Fan Reverse the preceding procedures to install the fan. Maintenance and Service Guide Removal and Replacement Procedures 5–55...

  • Page 162: System Board

    Removal and Replacement Procedures 5.22 System Board System boards (do not contain memory) for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” for use only with Evo Notebook N1000v models and Presario 1500 models with config.
  • Page 163 h. Top cover, microphone, and TouchPad cable (Section 5.20) Fan (Section 5.21) 2. Remove the two TM2.5 × 5.0 screws 1 that secure the optical drive front alignment rail to the base enclosure (Figure 5-43). 3. Remove the front alignment rail 2 from the base enclosure. 4.
  • Page 164 Removal and Replacement Procedures 6. Remove the following screws: ❏ TM2.5 × 5.0 screw 1 next to the PC Card assembly (Figure 5-44) ❏ TM2.5 × 5.0 screw 2 next to the RJ-11 and RJ-45 connectors ❏ TM2.5 × 5.0 screw 3 next to the audio connectors Figure 5-44.
  • Page 165 7. Lift the front edge of the system board until it rests at an angle 1 (Figure 5-45). 8. Slide the system board forward 2 and remove it from the base enclosure. Figure 5-45. Removing the System Board Reverse the preceding procedures to install the system board. Maintenance and Service Guide Removal and Replacement Procedures 5–59...

  • Page 166: Modem Cable

    Removal and Replacement Procedures 5.23 Modem Cable ✎ The modem cable is included in the Miscellaneous Cable Kit, spare part number 285540-001. 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.9) b.
  • Page 167 2. Turn the system board bottom side up with the rear panel facing forward. 3. Remove the PM2.0 × 4.5 screw 1 that secures the modem ground cable to the system board (Figure 5-46). 4. Disconnect the modem cable 2 from the system board. 5.

  • Page 168: Specifications

    This chapter provides physical and performance specifications. Dimensions Height Width Depth Weight (varies by notebook configuration) with 15.1-inch display and Intel Pentium 4 processor with 14.1-inch display and Intel Pentium 4 processor with 15.1-inch display and Intel Celeron processor with 15.1-inch display and Intel Celeron processor Maintenance and Service Guide...
  • Page 169 Specifications Stand-alone power requirements Nominal operating voltage Average operating power Peak operating power Power in Suspend mode Power in Hibernation mode Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating 6–2 Table 6-1 Notebook (Continued) 14.4 V (8 cell) 29.7 W desktop 80 W on AC, 55 W on DC <...
  • Page 170 Altitude (unpressurized) Operating Nonoperating Shock Operating Nonoperating Vibration Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Maintenance and Service Guide Table 6-1 Notebook (Continued) 0 to 3,048 m 0 to 9,144 m 10 G, 11 ms, half-sine 60 G, 11 ms, half-sine...
  • Page 171 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption 6–4 Table 6-2 15.0-inch SXGA+, TFT Display 22.86 cm 29.97 cm 38.10 cm Up to 16.8 million 150:1 150 nit typical 0.264 ×...
  • Page 172 Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Maintenance and Service Guide Table 6-3 15.0-inch XGA, TFT Display 22.86 cm 29.97 cm 38.10 cm Up to 16.8 million 150:1 120+ nit typical 0.297 ×...
  • Page 173 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption 6–6 Table 6-4 14.1-inch XGA, TFT Display 28.50 mm 21.49 mm 35.81 mm Up to 16.8 million 150:1 120 nits typical 0.264 ×...
  • Page 174 User capacity per drive Drive height Drive width Interface type Seek times (typical read, including setting) Single track Average Full stroke Logical blocks Logical configuration Cylinders Heads Sectors per track 1 GB = 1,073,741,824 bytes. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply.
  • Page 175 Specifications Physical configuration Cylinders Heads Sectors per track Bytes per sector Buffer size Disk rotational speed Transfer rate Interface max (MB/s) Media (Mb/s) System capability may differ. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details.
  • Page 176 Diskette size Activity indicator Height Bytes per sector Sectors per track High density Low density Tracks per side High density Low density Read/write heads Average seek times Track-to-track (high/low) Average (high/low) Settling time Latency average Maintenance and Service Guide Table 6-6 Diskette Drive 3.5 inch On system...
  • Page 177 Specifications Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time (typical reads, including setting) Random (DVD media) Full stroke (DVD media) Random (CD media) Full stroke (CD media) Audio output level Cache buffer Data transfer rate (typical, including setting) Max 24X CD Max 8X DVD Startup time...
  • Page 178 Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (8X) CD-RW (8X) CD-ROM (24X) DVD (8X) Normal PIO Mode 4 (single burst) Startup time Single Multi-session Stop time...
  • Page 179 Specifications Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Cache buffer Data transfer rate Sustained, 16X Variable Normal PIO Mode 4 (single burst) Startup time Stop time 6–12 Table 6-9 CD-ROM Drive CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2)
  • Page 180 Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate Sustained, 16X Sustained, 4X CD-RW Normal PIO Mode 4 (single burst) Startup time Stop time Maintenance and Service Guide Table 6-10 CD-RW Drive 1.5 cm...
  • Page 181 Specifications Weight Power supply Operating watts Operating voltage Operating current Operating frequency range Dimensions Length Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 6–14 Table 6-11 External AC Adapter .85 lb 90 W 110 to 240 VAC RMS 1.5 A RMS 50 to 60 Hz AC Table 6-12...
  • Page 182 Hardware DMA System Function DMA0 Available for audio DMA1 Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2 Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7...
  • Page 183 Specifications Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral)
  • Page 184 I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 093 - 09F 0A0 - 0A1...
  • Page 185 Specifications System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 202 - 21F 220 - 22F 230 - 26D 26E - 26...
  • Page 186 System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3...
  • Page 187 Specifications Size Memory Address 640 KB 00000000 - 0009FFFF 128 KB 000A0000 - 000BFFFF 48 KB 000C0000 - 000CBFFF 160 KB 000C8000 - 000E7FFF 64 KB 000E8000 - 000FFFFF 15 MB 00100000 - 00FFFFFF 58 MB 01000000 - 047FFFFF 58 MB 04800000 - 07FFFFFF 2 MB 08000000 - 080FFFFF...

  • Page 188: Connector Pin Assignments

    Connector Pin Assignments Signal Transmit + Transmit - Receive + Unused Maintenance and Service Guide Table A-1 RJ-45 Network Interface Signal Unused Receive - Unused Unused A–1...
  • Page 189 Connector Pin Assignments Signal Unused Ring Signal +5 VDC Data - A–2 Table A-2 RJ-11 Modem Signal Unused Unused Unused Table A-3 Universal Serial Bus Signal Data + Ground Maintenance and Service Guide...
  • Page 190 Signal Ground (Y) Ground (C) Signal Keyboard/mouse DATA Keyboard/mouse DATA Ground Maintenance and Service Guide Table A-4 S-Video Table A-5 External Keyboard/Mouse Connector Pin Assignments Signal Y-Luminance (Intensity) C-Chrominance (Color) Signal +5 VDC Keyboard/mouse CLK Keyboard/mouse CLK A–3...
  • Page 191 Connector Pin Assignments Signal Strobe* Data bit 0 Data bit 1 Data bit 2 Data bit 3 Data bit 4 Data bit 5 Data bit 6 Data bit 7 *Signal is active low. A–4 Table A-6 Parallel Signal Acknowledge* Busy Paper out Select Auto line feed*...
  • Page 192 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog Maintenance and Service Guide Table A-7 External Monitor Signal +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Connector Pin Assignments A–5...
  • Page 193 Connector Pin Assignments Signal Audio out Signal Audio in A–6 Table A-8 Stereo Speaker/Headphone Table A-9 Microphone Signal Ground Signal Ground Maintenance and Service Guide...

  • Page 194: C Power Cord Set Requirements

    Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set received with the computer meets the requirements for use in the country where the equipment is purchased.

  • Page 195: Country-Specific Requirements

    Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway Sweden Switzerland B–2 Accredited Agency EANSW CEBC DEMKO FIMKO METI KEMA NEMKO SEMKO Applicable Note Number Maintenance and Service Guide...
  • Page 196 3-Conductor Power Cord Set Requirements (Continued) Country United Kingdom United States Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm 2 conductor size. The power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where they will be used.

  • Page 197: Screw Listing

    Screw Listing This appendix provides specification and reference information for the screws used in the computer. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 285542-001. Maintenance and Service Guide C–1...
  • Page 198 Where used: Two screws that secure the optical drive to the computer (documented in Section 5.3) Figure C-1. TM2.5 × 5.0 Screw Locations C–2 Table C-1 Torx T8 Metric 2.5 × 5.0 Screw Color Silver Length Thread 5.0 mm 2.5 mm Maintenance and Service Guide Head Width...
  • Page 199 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Where used: Two screws that secure the connector cover to the base enclosure (documented in Section 5.8) Figure C-2. TM2.5 × 5.0 Screw Locations Maintenance and Service Guide Table C-1 Color Length Silver 5.0 mm Head...
  • Page 200 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Where used: 1 One screw that secures the heat spreader to the base enclosure (documented in Section 5.11) 2 One screw that secures the display video cable ground loop to the heat spreader (documented in Sections 5.11 and 5.13) Figure C-3.
  • Page 201 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Where used: One screw that secures the display inverter cable ground loop to the heat spreader (documented in Section 5.13) Figure C-4. TM2.5 × 5.0 Screw Locations Maintenance and Service Guide Table C-1 Color Length Silver...
  • Page 202 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Where used: 1 Three screws that secure the diskette drive to the palm rest (documented in Section 5.15) 2 TouchPad only models—Four screws that secure the TouchPad components to the palm rest (documented in Section 5.16) 2 Dual Stick models—Five screws that secure the TouchPad components to the palm rest (documented in Section 5.16) 3 Two screws that secure the display release assembly to the palm rest...
  • Page 203 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Where used: Three screws that secure the charger board and shield to the base enclosure (documented in Section 5.18) Figure C-6. TM2.5 × 5.0 Screw Locations Maintenance and Service Guide Table C-1 Color Length Silver...
  • Page 204 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Where used: Three screws that secure the top cover to the base enclosure (documented in Section 5.20) Figure C-7. TM2.5 × 5.0 Screw Locations C–8 Table C-1 Color Length Silver 5.0 mm Maintenance and Service Guide Head Thread...
  • Page 205 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Where used: 1 Two screws that secure the optical drive front alignment rail to the base enclosure (documented in Section 5.22) 2 Two screws that secure the optical drive rear alignment rail to the base enclosure (documented in Section 5.22) 3 Three screws that secure the system board to the base enclosure (documented in Section 5.22)
  • Page 206 Where used: 1 One screw that secures the hard drive to the base enclosure (documented in Section 5.3) 2 Two screws that secure the LED cover to the base enclosure (documented in Section 5.9) 3 Five screws that secure the palm rest to the base enclosure (documented in Section 5.14) 4 Two screws that secure the top cover to the base enclosure (documented in Section 5.20)
  • Page 207 Torx T8 Metric 2.5 × 8.0 Screw (Continued) Where used: One screw that secures the heat spreader to the base enclosure (documented in Section 5.11) Figure C-10. TM2.5 × 8.0 Screw Locations Maintenance and Service Guide Table C-2 Color Length Silver 8.0 mm Head...
  • Page 208 Where used: Four screws that secure the hard drive to the hard drive bracket (documented in Section 5.3) Figure C-11. PM3.0 × 3.0 Screw Locations C–12 Table C-3 Phillips Metric 3.0 × 3.0 Screw Color Silver Length Thread 3.0 mm 3.0 mm Maintenance and Service Guide Head...
  • Page 209 Where used: 1 One screw that secures the memory expansion compartment cover to the base enclosure (documented in Section 5.5) 2 One screw that secures the mini PCI compartment cover to the base enclosure (documented in Section 5.6) Figure C-12. PM2.5 × 4.0 Screw Locations Maintenance and Service Guide Table C-4 Phillips Metric 2.5 ×...
  • Page 210 Torx T8 Metric 2.5 × 14.0 Shoulder Screw Where used: Four screws that secure the heat spreader to the base enclosure (documented in Section 5.11) Figure C-13. TM2.5 × 14.0 Shoulder Screw Locations C–14 Table C-5 Color Length Silver 14.0 mm Maintenance and Service Guide Head Thread...
  • Page 211 Where used: Four screws that secure the display assembly to the base enclosure (documented in Section 5.13) Figure C-14. TM2.5 × 9.0 Screw Locations Maintenance and Service Guide Table C-6 Torx T8 Metric 2.5 × 9.0 Screw Color Silver Length Thread 9.0 mm 2.5 mm...
  • Page 212 Where used: One screw that secures the modem cable to the system board (documented in Section 5.23) Figure C-15. PM2.0 × 4.5 Screw Locations C–16 Table C-7 Phillips Metric 2.0 × 4.5 Screw Color Silver Length Thread 4.5 mm 2.0 mm Maintenance and Service Guide Head Width...
  • Page 213 1394 jack 1–32 AC adapter spare part numbers 3–24 specifications 6–14 Advanced Port Replicator, spare part number 3–24 audio troubleshooting 2–25 base enclosure, spare part number 3–15 battery components bay 1–32 bezel illustrated 3–18 removal 5–6 light 1–32 pack removal 5–5 spare part numbers 3–17 release latch 1–40...
  • Page 214 Index right side 1–31 top 1–37 Computer Setup Advanced Menu 2–5 File Menu 2–3 overview 2–1 Security Menu 2–4 connector cover illustrated 3–18 location 1–39 removal 5–19 connector pin assignments external monitor connector A–5 headphone jack A–6 keyboard connector A–3 microphone jack A–6 modem connector A–2 monitor connector A–5...
  • Page 215 docking connector 1–39 docking station, troubleshooting 2–18 drive indicator light 1–38 drives, preventing damage 4–3 DVD-ROM drive OS loading problems 2–24 spare part number 3–17 3–23 5–7 specifications 6–10 Easy Access Buttons 1–37 EasyScroll 1–38 electrostatic discharge 4–4 4–7 embedded numeric keypad 1–36 external monitor connector location 1–34...
  • Page 216 Index keyboard illustrated 3–2 removal 5–22 spare part numbers 3–7 troubleshooting 2–28 keyboard components 1–35 keyboard connector location 1–34 pin assignments A–3 keyboard-to-TouchPad cable disconnecting from the keyboard 5–24 disconnecting from the TouchPad 5–38 illustrated 3–20 LED cover illustrated 3–2 removal 5–20 spare part number 5–20 left side components 1–33...
  • Page 217 modem cable illustrated 3–20 removal 5–60 modem connector location 1–34 pin assignments A–2 monitor connector location 1–34 pin assignments A–5 mouse connector location 1–34 pin assignments A–3 network connector location 1–34 pin assignment A–1 network, troubleshooting 2–30 nonfunctioning device, troubleshooting 2–18 notebook specifications 6–1 num lock key 1–35 num lock light 1–37...
  • Page 218 Index processor removal 5–28 spare part numbers 3–13 5–28 real time clock (RTC) battery removal 5–18 spare part number 3–17 5–18 rear panel components 1–33 removal and replacement preliminaries 4–1 procedures 5–1 right side components 1–31 RJ-11 jack location 1–34 pin assignments A–2 RJ-45 jack location 1–34...
  • Page 219 system board-to-TouchButton board cable disconnecting from the system board 5–53 disconnecting from the TouchButton board 5–37 illustrated 3–20 system memory map 6–20 tools required 4–1 top components 1–37 top cover removal 5–50 spare part number 3–9 5–50 TouchButton board, removal 5–43 5–45 TouchButton...

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