Related Manuals for Sharp MX-3071
Summary of Contents for Sharp MX-3071
- Page 1 Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Image Send Document Filing Useful Tips...
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Page 2: About This Guide
• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product. -
Page 3: Table Of Contents
CONTENTS ABOUT THIS GUIDE ................. . . 2 General Problems . -
Page 4: General Problems
General Problems Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Main power indicator [Power] button Communication indicator Error indicator Data notification indicator [Power Save] button/Indicator [Home Screen] key Touch panel NFC touch point area... - Page 5 General Problems Placing the original and adding paper Is the original placed correctly? ● If the original has a fold, straighten the fold before Automatic Document Feeder placing. (This prevents original misfeeds and incorrect Do not exceed the detection of the original size) indicator line Align the edges and place face up Insert all the way in...
- Page 6 General Problems Maintenance How to clean the automatic document feeder and document glass Paper feed roller In a duplex single pass In a reversing single pass feeder (DSPF) feeder (RSPF) How to clean the bypass feed roller Removing a toner cartridge Bypass feed roller Position of staple replacement and...
- Page 7 THE WRONG SIZE IS SELECTED Is an original of the A5 (5-1/2" × 8-1/2") size set to landscape (A5R size)? Is the document feeder sensor dirty? (MX-3071/MX-3571/MX-4071) Do the bypass tray guides match the width of the loaded paper? THE DISPLAYED BYPASS TRAY...
- Page 8 General Problems Problem Check Page Is a torn piece of paper remaining in the machine? THE PAPER MISFEEDS Is too much paper loaded in the tray? Are multiple sheets feeding at once? Are you using paper that is not within the specifications? Are the bypass tray guides adjusted to the width of the paper? Is the bypass tray extension guide pulled out? Is the bypass feed roller dirty?
- Page 9 General Problems Problem Check Page Is the USB device compatible with the machine? THE CONNECTED USB DEVICE CANNOT BE USED Is the connected USB device recognized correctly? Is the USB memory formatted as FAT32 or NTFS? Are you using a USB memory device with a capacity of more than 32 Does a message appear indicating that you need to remove paper from THE FINISHER/SADDLE FINISHER the stapler compiler?
- Page 10 General Problems I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Check Solution ■ Check with your administrator. Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings.
- Page 11 In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) THE MOTION SENSOR DOES NOT RESPOND...
- Page 12 General Problems Check Solution Is the detection range set correctly? ■ Adjust the detection range. Motion sensor Near PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB Check Solution ■ Add paper as instructed by the message in the touch panel. Is a tray out of paper? Is the machine out of toner? ■...
- Page 13 (A5R size)? not detected automatically. Is the document feeder sensor dirty? ■ Wipe the sensor clean using a damp cloth or a wet tissue. (MX-3071/MX-3571/MX-4071) THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT Check Solution ■...
- Page 14 ► Placing the original and adding paper (page 5) ■ Fan the paper well before loading it. Are multiple sheets feeding at once? ■ Use SHARP-recommended paper. Are you using paper that is not within the specifications? Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
- Page 15 General Problems Check Solution Is the paper size specified? ■ If you are using a non-standard size, be sure to specify the paper size. If the size of paper loaded into a tray was changed, be sure to check the paper size setting. ...
- Page 16 General Problems THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN Check Solution Remove the paper, turn it over, and ■ This may improve some states of paper curling. reload it. Using a different paper type ► Placing the original and adding paper (page 5) may solve the problem.
- Page 17 1-sided printing, or on both sides following 2-sided printing. Does a message appear indicating the ■ Contact your dealer or nearest SHARP Service Department as soon as possible. need for maintenance? ■ This may improve some states of paper curling.
- Page 18 General Problems WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON Check Solution ■ Set the correct paper type in the tray settings. Make sure that the following did Has the paper type been set correctly? not occur: •...
- Page 19 General Problems PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER Check Solution ■ Make sure that the print side of paper is facing in the correct direction. Is the paper loaded with the print side facing in the correct direction? •...
- Page 20 General Problems THE FINISHER/SADDLE FINISHER DOES NOT OPERATE Check Solution ■ Remove all remaining paper from the stapler compiler. Does a message appear indicating that you need to remove paper from the stapler compiler? ■ Check with your administrator. Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode.
- Page 21 General Problems PUNCHING DOES NOT TAKE PLACE Check Solution Does a message appear instructing ■ Dispose of punch scraps. you to check the punch module? ► Maintenance (page 6) ■ Punching is not possible when different widths of paper are mixed together. To perform Is a different size of paper mixed in? mixed size punching, use paper of the same width and select the [Same Width] setting.
- Page 22 General Problems THE FOLD POSITION IS NOT CORRECT Check Solution Is the original placed face up or face ■ Check the orientation for loading the original or the orientation of the paper to be down correctly? folded, and take appropriate actions. For more information, see the "User's Manual".
- Page 23 General Problems I DON'T KNOW WHERE THE IP ADDRESS SETTING IS Check Solution The IP address is set in the Network ■ To set a permanent IP address, ask your network administrator for the IP address Settings of Setting mode. assigned to the machine and other information necessary for the Network Settings.
- Page 24 I FORGOT THE ADMINISTRATOR PASSWORD Check Solution Was the administrator password ■ Contact your dealer or nearest SHARP Service Department. changed from the factory default For the factory default administrator password, see "TO THE ADMINISTRATOR setting? OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it.
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Page 25: Copying Problems
Copying Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 26 Copying Problems 2-SIDED COPYING DOES NOT TAKE PLACE Check Solution Does the paper type setting of the ■ Check "Paper Tray Settings" in the setting mode. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → selected tray specify a type of paper that cannot be used for 2-sided [Paper Tray Settings] →...
- Page 27 Select "Settings (administrator)" - [System Settings] → [Image Quality Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. • Temporarily changing the setting Select Normal Mode (the setting cannot be changed in Easy Mode).
- Page 28 Copying Problems COLORS ARE OFF Check Solution Did you perform "Registration ■ Ask your administrator to perform "Registration Adjustment". "Settings (administrator)" → [System Settings] → [Image Quality Adjustment] Adjustment"? → [Collective Adjustment] → [Registration Adjustment] . If the color tones are off, perform [Auto Color Calibration (for Copy)] after finishing registration adjustment.
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Page 29: Printing Problems
Printing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 30 Printing Problems Problem Check Page PART OF THE IMAGE IS CUT OFF Does the paper size specified by the job match the size of paper loaded into the tray? Is the print orientation setting (portrait or landscape) correct? Are the margins set correctly in the layout settings of the application? THE IMAGE IS UPSIDE DOWN Are you using a type of paper (envelopes, punch paper, etc.) that can only be loaded in a fixed orientation?
- Page 31 Printing Problems Check Solution Is the machine specified correctly in ■ Check whether the machine's printer driver has been selected from the print the application that you are using for window of the application. printing? If the machine's printer driver does not appear in the list of available printer drivers, it may not be installed correctly.
- Page 32 Printing Problems I DON'T KNOW HOW TO CANCEL PRINTING Check Solution Follow the steps below to cancel ■ If the print data has not been spooled to the machine, refer to the manual for your printing operating system or application. If the print data has been spooled to the machine, tap the [Job Status] key, the [Spool] key, or the [Job Queue] key, and select the job you want to delete from the list.
- Page 33 Printing Problems I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES, ETC.) Check Solution ■ For envelopes, set envelopes in tray 1 or in the bypass tray. For special papers For envelopes*, use tray 1 or the bypass tray, and for special papers such as embossed paper, set the paper in the bypass tray.
- Page 34 Printing Problems DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE Check Solution ■ Check with your administrator. Is [IPsec Settings] enabled on the machine? When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment.
- Page 35 Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
- Page 36 Printing Problems Check Solution Are there fine lines in the original ■ Change the width of specific printed lines. data? Select "Settings (administrator)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Color Line Width Adjustment]. Increase the value of default setting [5] to make the lines thicker, or decrease the value to make the lines thinner.
- Page 37 Printing Problems MANY GARBLED CHARACTERS ARE PRINTED Check Solution Is your computer or the machine in an ■ Cancel printing, restart your PC and the machine, and try printing again. If there is only a small amount of free space remaining in the memory or hard drive unstable state? of your PC, or if a large number of jobs have been spooled on the machine and only a small amount of free space remains, text may be printed as garbled characters.
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Page 38: Fax Problems
Fax Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 39 Fax Problems Problem Check Page I DON'T KNOW HOW TO FORWARD Use the received fax forwarding settings in setting mode. RECEIVED FAXES I DON'T KNOW HOW TO PREVIEW Enable the image preview setting for received faxes in setting mode. RECEIVED FAXES NOTIFICATION SOUNDS ARE TOO Have you adjusted the volume in the speaker settings of setting mode? LOUD OR TOO SOFT, OR ARE NOT...
- Page 40 Fax Problems Check Solution Does a message appear indicating ■ Divide the originals into sets and fax each set separately, or use direct transmission. that the memory is full? If the memory becomes full, the transmission will be canceled. ■ Place the original again. Does a message appear notifying you that the original size was not detected? If the original size is still not detected correctly, specify the original size manually.
- Page 41 Fax Problems TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Solution ■ Set the clock to the correct time. Is the machine's clock set to the "Settings" → [System Settings] → [Common Settings] → [Device Control] correct time? →...
- Page 42 Fax Problems MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Solution ■ If any of the following applies, print or delete received faxes to increase available Is little free memory remaining? memory space for receiving faxes. • The memory contains data that has been received with the received image check setting enabled.
- Page 43 Fax Problems DIALING IS NOT POSSIBLE Check Solution Is the extension telephone ■ Check the connections. connected? Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure. ■ Ask your administrator to enable [External Telephone Setting]/ Is the external telephone enabled in ...
- Page 44 Fax Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Solution ■ Adjust the number of stored keys. Has the maximum number of keys been stored? Delete addresses (one-touch keys and group keys) that are not being used. AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED...
- Page 45 Fax Problems I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Solution ■ You can forward received faxes to a forwarding destination set in advance. Use the received fax forwarding settings in setting mode. Enable [Inbound Routing Settings] in "Settings (administrator)" - [System Settings] →...
- Page 46 Fax Problems NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Check Solution ■ Adjust the on-hook volume, ringing volume, line monitor volume, send/receive Have you adjusted the volume in the speaker settings of setting mode? completion volume, and send/receive error volume in "Settings (administrator)".
- Page 47 Fax Problems THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check Solution ■ The data notification indicator blinks until received faxes are retrieved. Did you retrieve a received fax that was printed? Is an error preventing received faxes ■ The data notification indicator blinks when a received fax remains in memory from being printed? without being printed.
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Page 48: Image Send Problems
Image Send Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 49 Image Send Problems Problem Check Page Use the [Format] key. I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Tap the [Address Review] key. I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE Has the machine's IP address been changed? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN...
- Page 50 Image Send Problems AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check Solution ■ Specify the color mode manually. Are you scanning one of the following types of originals? When the color mode is set to [Auto], the machine detects whether the original is When Black &...
- Page 51 Image Send Problems TRANSMISSION TAKES A LONG TIME Check Solution Is the resolution setting appropriate at ■ Select resolution and data compression settings that are suited to the purpose of the time of scanning? transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop",...
- Page 52 Image Send Problems THE QUALITY OF THE SCANNED IMAGE IS POOR Check Solution ■ To reduce the moire effect, take the following procedure: Is the original printed matter such as a book or magazine? When the original is printed matter, vertical patterns (moire) may occur. Select [Others] →...
- Page 53 Image Send Problems THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check Solution ■ Send the image to the scan mode and Internet fax mode destinations separately. Are Internet fax addresses included in the transmission? When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC.
- Page 54 Image Send Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Solution ■ Adjust the number of stored keys. Has the maximum number of keys been stored? Delete addresses (one-touch keys and group keys) that are not being used. AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check...
- Page 55 Image Send Problems AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN Check Solution ■ Check the IP address setting. Has the machine's IP address been changed? If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes.
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Page 56: Document Filing Problems
Document Filing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 57 Document Filing Problems A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Solution ■ Click the [Get Folder Name] button in the document filing save screen of the Do the custom folders created with the machine appear in "Folder printer driver to call up the custom folders that have been created on the Information"? machine.
- Page 58 Document Filing Problems THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Solution ■ Move the file to a different folder and then set its property to "Confidential". Is the file in the Quick File folder? [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.) A CONFIDENTIAL FILE OR CONFIDENTIAL...
- Page 59 Document Filing Problems I DON'T KNOW HOW TO SCAN TO USB MEMORY Check Solution Did you insert the USB memory ■ When you insert a USB memory device in the machine, a message will appear. device? To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears.
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Page 60: Useful Tips
Useful Tips Quick guide to frequently used printing methods Output Orientation Print Paper tray Driver setting of originals result Tray type Print side Duplex Trays 1 - 4 Face up printing Bypass tray, Face down Large capacity tray (2)* Trays 1 - 4 Face up (1)* Bypass tray,... - Page 61 Useful Tips Output Orientation Print Paper tray Driver setting of originals result Tray type Print side Duplex Trays 1 - 4 Face up printing and Bypass tray, Face down N-Up (2in1) Large Front capacity tray (2)* (3)* Back Trays 1 - 4 Face up (1)* Bypass tray,...
- Page 62 Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. After creating a folder with the name "sample" on the desktop, right-click and select [Properties].
- Page 63 Useful Tips Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close] button.
- Page 64 Useful Tips Sending a document to a shared folder Tap the [Network Folder] mode icon. Toner Quantity Operation Enlarge Settings Total Count LCD Control Job Status Guide Display Mode Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen.
- Page 65 Useful Tips After the settings are completed, tap the [Execute] key. You will return to the screen of step 2. Tap the [Execute] key again to accept the destination. Tap the [Start] key. Auto Auto 8½x11 8½x11...
- Page 66 Useful Tips Changing the OCR function You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an You can find text Office file Scan using the OCR function Editable Mode Format Setting...
- Page 67 2018H-EN1...