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3
Trouble shooting
F aults often have simple explanations.
T r o u b l e s h o o t i n g
Before calling the customer service,
please refer to the fault table and
attempt to correct the fault yourself.
Please read through the safety
information at the beginning of these
instructions.
Fault table
Problem
Coffee or milk froth quality var-
ies widely.
No hot water dispensed.
Too little or no milk froth.
No intake of milk by the milk
system.
The individually selected
per-cup quantity is not reached.
Coffee dispensing slows to a
trickle or stops completely
No coffee dispensed, only
water.
Reason
Build-up of limescale in the
appliance.
The milk system or the intake
of the milk system is soiled.
The milk system or the intake
of the milk system is soiled.
Unsuitable milk.
Build-up of limescale in the
appliance.
The milk system is assembled
incorrectly.
Incorrect connection sequence
for milk container and milk sys-
tem.
The grinding level is too fine.
The ground coffee is too fine.
Heavy build-up of limescale in
the appliance.
Air in the water filter.
An empty bean container is not
detected by the appliance.
The coffee shaft on the brewing
unit is blocked.
Trouble shooting en
Solution
Descale the appliance as described in
the instructions.
Clean the milk system or the intake.
~ "Cleaning the milk system"
on page 26
Clean the milk system or the intake.
~ "Cleaning the milk system"
on page 26
Do not use milk that has already been
boiled. Use cold milk with a fat content
of at least 1.5%.
Descale the appliance as described in
the instructions.
Correctly assemble all parts.
~ Fig. #
Connect the milk system to the outlet
system first, then the milk container.
Set a coarser grinding level.
Use coarser ground coffee.
Descale the appliance as described in
the instructions.
Immerse the water filter in water until
no more air bubbles escape; insert the
filter again.
Add coffee beans
Note: The appliance will adjust to the
coffee beans on the next dispensing
process.
Clean the brewing unit. ~ "Cleaning
the brewing unit" on page 26
31
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