Page 1 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 730 checked after exact digits. If 1813 and 18∗∗ are entered, the system will check 1813 first. If no match is found, it will check 18∗∗. PROGRAM KEYS UP & DOWN...
Page 2 MMC: 740 VM CARD RESTART DESCRIPTION: This MMC is only used for the Samsung embedded Voice Mail. There are two options available in this MMC: DOWNLOAD When the system starts, part of the power up procedure will download data from the system to determine time, date, what mailboxes to create, and system numbering plan.
Page 3 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 740 PROGRAM KEYS UP & DOWN Changes MMC data between YES and NO KEYPAD 0 and 1 will change data and advance to other option SPEAKER Used to store data and advance to next MMC...
Page 4 USER MAILBOX DESCRIPTION: This MMC is only used for the Samsung embedded Voice Mail. It assigns each station or group as having a mailbox (yes or no). When stations or groups are flagged as YES, during Voice Mail card power up mailboxes will be created for each directory number with a “YES”...
Page 5: Default Data
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 741 ASSIGN MAIL BOX 4. Change status using UP and DOWN 225 : NO Dial 0 for NO or 1 for YES. 5. Press TRANSFER button to store and exit Press SPEAKER button to store and advance to next MMC.
Page 6: Auto Record
Mail group (519) defined in MMC 601. WARNING: Before using this feature make sure that you are not violating any state or federal laws. Some states require that the recorded party be notified. SAMSUNG is not responsible for any illegal use of this feature.
Page 7 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 743 ACTION DISPLAY AUTO RECORD 1. Press TRANSFER 743. STN:201 MB:NONE Display shows. AUTO RECORD 2. Dial station number STN:201 MB:NONE Press UP or DOWN to scroll the number. Press RIGHT soft key to move cursor.
Page 8 VM DAY / NIGHT DESCRIPTION: This MMC is only used for the Samsung embedded Voice Mail. SVM can operate in either a DAY or NIGHT operating mode. This mode will determine what main menu greetings and options are played to the callers.
Page 9 PART 2 APRIL 2007 MMC: 745 WARNING DESTINATION DESCRIPTION: This MMC is used to set alarm notification destinations for the Samsung embedded Voicemail. 1. Samsung Embedded Voicemail This MMC provides an emergency destination for calls destined for the Voicemail card, if the Voicemail card is removed or is offline. In addition any calls that are forwarded to the Voice Mail will not forward, they will remain ringing at the “fwd...
Page 10 MMC: 747 VM ALARM DESCRIPTION: This MMC is only used for the Samsung embedded Voicemail. This MMC will generate an alarm message in the mailbox defined in MMC 745 whenever the Voicemail disk drive reaches this threshold. The threshold is measured in % full. This means that if the MMC is set for 80, the alarm will be generated when the disk exceeds 80% of the available drive space.
Page 11 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 748 ASSIGN VM MOH DESCRIPTION: This MMC is used to assign each port a Music on Hold source for the OS 7100. The 100 available sound files are defined as numbers 5000 to 5099. If you want to use default voicemail support music, select one of these numbers.
Page 12 VM IN/OUT DESCRIPTION: This MMC is only used for the Samsung embedded Voice Mail. This MMC is used to assign each Voice Mail Port as used for incoming, outgoing or both way calls. Note that this MMC must support outgoing calls if off premises notification (beeper, outbound follow me of outbound notification) is used.
Page 13 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 759 CLI RINGING DESCRIPTION: This MMC is for Central Office lines using Caller ID services. It uses a table of 500 entries containing telephone numbers that are to be acted upon in one or more of the following ways: 1.
Page 14 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 759 TONE: Ring Tone options for a specific CID Number (NO, 1~8) TONE OPTION Calls will ring with the phone users choice of ring frequency. Calls from the programmed CID number will ring phones with this ring...
Page 15 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 759 Use the VOLUME key to scroll through entries and press the RIGHT SOFT key to select an entry. CLI RINGING(005) Enter the CID number and press the RIGHT CLI:1234567...
Page 16 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 759 Press TRANSFER to exit Press the SPEAKER key to exit and advance to the next MMC. DEFAULT DATA: NONE RELATED ITEMS: MMC 312 ALLOW CID MMC 419 DISTINCTIVE RING PER STATION/TRUNK...
Page 17 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 800 ENABLE TECHNICIAN PROGRAM DESCRIPTION: Used to open and close technician-level programming. If programming is not opened and an attempt is made to access a system MMC, the error message ACCESS DENIED will be displayed.
Page 18 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 800 209:AOM MASTER Enter the MMC desired (e.g., 209). AOM NOT EXIST To log out and return to MMC 800, press UP or DOWN key to select DISABLE Press SPEAKER then TRANSFER to return to normal display.
Page 19 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 801 CHANGE TECHNICIAN PASSCODE DESCRIPTION: Used to change the passcode which allows access to MMC 800 Enable Technician Program from its current value. NOTE: The passcode is four characters long. Each character can be digits 0-9. The current or old passcode is required for this MMC.
Page 20 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 802 CUSTOMER ACCESS MMC NUMBER DESCRIPTION: Allows the System Administrator to have access to certain MMCs. For example, it is required that the System Administrator customer have access to MMC 102 Call Forward for call forwarding but it is not required that the System Administrator have access to MMC 710 LCR Digit Table for LCR dial plans.
Page 21 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 804 SYSTEM I/O PARAMETER DESCRIPTION: This MMC defines the operational characteristics for the SIO ports on the OfficeServ 7100 system. A system has one SIO port defined as an optional modem port. In order for remote programming to work correctly the modem port must be assigned as PCMMC.
Page 22 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 804 STOP BIT Dial 1 1 bit Dial 2 2 bit WAIT: 0030 sec (0000-99900) DSR CHECK: OFF Dial 0: OFF Dial 1: ON PROGRAM KEYS UP & DOWN Used to scroll through options...
Page 23 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 LEVEL & GAIN DESCRIPTION: Allows the system administrator to set the base level of the TX volume on keysets system wide. There are eight (8) levels those are able to be controled by the VOL UP and DOWN key on keyset.
Page 24 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 VOIP Adjusts sensitivity from normal station Tx to VOIP C.O. Rx Adjusts sensitivity from normal station Tx to SVM Rx WLAN Adjust sensitivity from normal station Tx to WLAN Rx ATRK Adjusts sensitivity from analog C.O.
Page 25 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 VOIP WLAN Adjusts sensitivity from VOIP C.O. Tx to WLAN Rx Adjusts sensitivity from SVM Tx to digital phone Rx Adjusts sensitivity from SVM Tx to normal station Rx ATRK Adjusts sensitivity from SVM Tx to analog C.O.
Page 26 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 ACTION DISPLAY TX LEVEL CONTROL 1. Press TRANSFER 805. LEVEL 0 → 0 Display shows. TX LEVEL CONTROL 2. Press UP or DOWN key to make selection LEVEL 0 → 1 (TX LEVEL CONTROL, MISC TSW GAIN or TSW GAIN CONTROL).
Page 27 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 805 BGM/MOH : 0 TSW GAIN CONTROL ATRK DTRK VoIP WLAN -6.0 -6.0 ATRK -6.0 -6.0 -6.0 DTRK +1.9 +1.9 -6.0 -6.0 VoIP -6.0 +1.9 -6.0 -6.0 -6.0 -6.0 -6.0 WLAN -6.0...
Page 28 Allows the preprogramming of a card slot for a specific board type. A board inserted into a OfficeServ 7100 system will not be recognized by the system until it is ENABLED using this MMC. Cards installed using MMC 806 will NOT be assigned in the system numbering plan.
Page 29 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 806 C:1 – SMP 6. Press RIGHT soft key to return to step 1. MP10-D->MP10-D Continue to add cards as shown in step 2 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC.
Page 30 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 807 ADJUST DIGITAL PHONE TONE QUALITY WARNING: Do not change any settings unless directed by Technical Support.
Page 31 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 810 HALT PROCESSING DESCRIPTION: Used only in the event that all data processing needs to be stopped either in a single cabinet, slot or in the entire system. PROGRAM KEYS UP &...
Page 32 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 810 Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NONE RELATED ITEMS: NONE...
Page 33: Reset System
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 811 RESET SYSTEM DESCRIPTION: Provides three methods of restarting the system. The first method restarts the system and clears all memory. The second method (fast restart) restarts the system only. The third method restarts the system but does not reload the software from the MMC+ card.
Page 34 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 812 SET COUNTRY DESCRIPTION: (NOT USED IN USA) This program allows the user to change the country version of the system software. Programming is possible without setting ENABLE in Program 800 Set Technician Program Mode.
Page 35 (SYSDB) the system will reset to accept the new data. IMPORTANT: See Section 1.3 SYSTEM MEMORY MANAGEMENT for details. DATABASE IDENTIFICATION MCDB OfficeServ 7100 MMC+ card database SYSDB (DRAM) OfficeServ 7100 MCP On-Board database S:mm/dd/yy hh:mm Indicates the time the database was saved to the media card or the time the On-Board Database was last saved.
Page 36 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 815 CUST DBASE:MCDB 4. Press RIGHT softkey to move cursor. CLEAR SMDB: YES Press UP or DOWN key to make selection. Press RIGHT softkey to change prompt. CUST DBASE:MCDB 5. Press UP or DOWN key to make selection.
Page 37 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 816 CONFERENCE GAIN DESCRIPTION: Provides a tool to adjust the gain or loss of stations and trunks in the conference bridge. This is made available to allow for the adjustment of the conference bridge due to permanant unsatisfactory C.O.
Page 38 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 816 MEMBER:4 A-TRK:0 5. Press UP or DOWN key to make selection CNF:-2.5 SW:+0.0 Press RIGHT soft key to make change and move cursor MEMBER:4 A-TRK:2 6. Use the DIAL pad to make a selection CNF:-2.5...
Page 39 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 816 5 party conference: CNF: -6.0 SW: -0.0 MEMBER: 4 A-TRK: 2 CNF: -6.0 SW: -2.5 MEMBER: 4 A-TRK: 3 CNF: -6.0 SW:- 6.0 MEMBER: 4 A-TRK: 4 CNF: -6.0 SW:- 6.0...
Page 40: Program Download
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 818 PROGRAM DOWNLOAD DESCRIPTION: Provides a means to upgrade system hardware from the MMC+ Card. In this way hardware can be upgraded with a minimum of system interruption. The upgraded software is loaded into the various system PCB’s, directly from the SmartMedia...
Page 41 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 818 11. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: CONTENTS OF SMARTMEDIA CARD RELATED ITEMS: MMC 727 SYSTEM VERSION...
Page 42: File Control
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 819 FILE CONTROL DESCRIPTION: This program displays the name and size of the files saved on the MMC+ card. Use this to verify files and their size. Files that are no longer necessary can be deleted to make space for new files.
Page 43 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 820 ASSIGN SYSTEM LINK ID DESCRIPTION: This MMC is used to assign the system link ID for Q-sig and VoIP networking. In addition each Link ID is also associated with the IP address of the MCP card for that system for use when IP networking is used to connect to that system.
Page 44 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 820 SYS05: 5. Press RIGHT soft key to move cursor to entry 192.168.0.XXX field. Enter MCP IP address for each IP networked system. 6. Press TRANSFER button to store and exit Press SPEAKER button to store and advance to next MMC.
Page 45 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 821 Q-SIG TRUNK DESCRIPTION: Provides a means of programming a PRI for normal C.O. operation or networking. This option will only prompt for the first trunk in the span, but will affect the entire span.
Page 46 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 822 VIRTUAL STATION TYPE DESCRIPTION: This MMC determines the type of telephone, SLT or keyset model, that a virtual port will emulate. The virtual ports can be set to emulate SLT ports, DCS sets, iDCS sets, DS sets or ITP sets.
Page 47 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 NETWORK COS DESCRIPTION: This MMC is used to create new networking COS or change the default values of an existing COS. This allows for multiple, different COS to be used. There are 30 network classes of service available.
Page 48 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 These are the selectable options: 01 – CALL OFFER: Enables a call to be offered to a busy called user and to wait for that called user to accept the call, after the necessary resources have become available.
Page 49 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 09 – CFNR: Call Forward No Reply (CFNR) enables a served user to have the PISN redirect to another user calls which are addressed to the served user’s PISN number and for which the connection is not established within a predefined period of time.
Page 50 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 29 – DNDO CAPABL: DNDO Capability Level (0 ~ 3) The subscription parameter “DNDO Capability Level” (DNDOCL) shall be provided. The DNDOCL has a value in the range 1 (lowest capability) to 3 (highest capability). At least one of the DNDOCL values shall be offered.
Page 51 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 823 22: NOT USED 23: CONP LEVEL: 24: NOT USED 25: NOT USED 26: CT RE-ROUTE: 27: DND TONE: 28: DNDO: 29: DNDO CAPABL: 2 30: DNDO PROTEC: 2 31: PAGE: 32: PATH REPL.:...
Page 52 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 824 NETWORK DIAL PLAN DESCRIPTION: This MMC is the translation table that defines the extension dialing plan for the networked systems. PROGRAMMED FIELD DESCRIPTIONS: PP:NONE DDDD SZ:X MAX:XX MB:XX Dial Plan Number (01-99).
Page 53 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 824 10: NONE 0033 6. Press UP or DOWN key to select YES or SZ:3 MAX:06 MB:Y NO for mailbox information. Press RIGHT soft key to make change and return to step 1.
Page 54: Network Options
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 825 NETWORK OPTIONS DESCRIPTION: When you have networked switches, this MMC is used to set the network related options for Caller ID and Voice Mail. These are the options: Assign to include the extension number in the ADD NUMBER TO NAME name field of Q-SIG standard message.
Page 55 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 825 ACTION DISPLAY NAME: NUMB APPEND 1. Press TRANSFER 825. Display shows. NAME: NUMB APPEND 2. Press RIGHT soft key to move cursor. Press UP or DOWN key to select YES or NO.
Page 56: Clock Source
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 826 CLOCK SOURCE DESCRIPTION: This MMC determines which span the system will take its clocking from. Priority 1 is the first choice. Assign this to the cabinet and slot you want to clock to first. Then if this span is down decide which other span will be the second priority and so on.
Page 57 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 829 LAN PRINTER PARAMETER DESCRIPTION: This program sets the various parameters required for printing to a LAN connected device (PC or printer). The eight types of data listed below can be displayed using the LAN printer or PC.
Page 58 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 829 DUPLEX ENAB Sets duplex (0. FALSE, 1. TRUE) ORIENTATION Sets orientation (0. PORTRAIT, 1. LANDSCAPE) PRINT TRAY Sets printer tray (0. DEFAULT, 1. TRAY 1, 2. TRAY, 3. MANUAL) RESOLUTION Resolution (0.
Page 59 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 829 DEFAULT DATA: DATA TYPE Display type of each numbered data CURR STATUS Display current status of the LAN printer EMPTY BUFF UPDATE LAN DESTINATION PRINTER IP 200. 1. 1. 1...
Page 60: Ethernet Parameters
This MMC provides the means to configure the Internet Protocol (IP) addressing of the OfficeServ 7100 system MP10 card. This MMC must be utilized if there are ITP series phones and/or MGI cards used on the system. Even without any VoIP applications you still have to configure the MP10 IP for LAN based OfficeServ 7100 box connections.
Page 61 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 830 Public IP Only – use when MP10 IP address is exposed to the public network. • SYSTEM PUBLIC IP: The MP10 will originate communications, to ITP/VOIP devices outside the local network, using this IP address. Communications to/from this IP will require involvement of the MGI resources.
Page 62 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 830 SYSTEM GATEWAY 5. Press UP or DOWN key to make selection. 192.168. 9. 2 Press RIGHT soft key to move cursor. SYSTEM GATEWAY 6. Press RIGHT softkey to move cursor to IP 192.168.
Page 63 This MMC provides the means to configure the Internet Protocol (IP) addressing of the OfficeServ 7100 system MGI resources and hardware. This MMC must be utilized if there are ITP series phone(s) and/or MGI card(s) used on the system (or if the on-board MGI ports are enabled via licenses).
Page 64 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 831 • Public IP Only – use when MGI’s IP address is exposed to the public network. • PUBLIC IP: The MGI will originate communications, to ITP/VOIP devices outside the local network, using this IP address. The system identifies communications...
Page 65 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 831 [3801] GATEWAY 7. Press RIGHT softkey to move cursor to 168.219. 76. gateway address line. [3801] GATEWAY 8. Using the keypad enter three digit IP octet 192.168.001.001 numbers IE 192 168 001 001 for 192.168.1.1 [3801] GATEWAY 9.
Page 66 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 831 MMC 841: SYSTEM IP OPTIONS MMC 714: DID TRANSLATIONS MMC 321: CLIP TABLE...
Page 67 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 832 VoIP OUTBOUND DIGITS DESCRIPTION: This MMC is only used for Gateway to Gateway IP Trunking applications. This MMC provides the means to set the MGI internal numbering plan for digit dialing and conversion when using IP trunking application.
Page 68 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 832 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 69 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 832 [0:00] INSERT DGT 9. Using the keypad enter the digits to insert. Press RIGHT soft key to enter data and move cursor. [0:00] IP TABLE 1 10. Press UP or DOWN key to make selection.
Page 70 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 833 VoIP IP ADDRESS DESCRIPTION: This MMC provides the IP addresses in tables pointed to by the VoIP code entry (MMC832). There are 63 tables with up to 16 entries each. The destination IP address is required to route dialed digits based on the access code and digits dialed.
Page 71 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 833 DEFAULT DATA: ALL TABLES: TB(00) ENTRY(00) = MMC 830 System IP ADDR All others = BLANK RELATED ITEMS: MMC 615: MGI GROUP MMC 616: MGI USER MMC 830: ETHERNET PARAMETERS...
Page 72 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 834 H.323 OPTION DESCRIPTION: This MMC is used for H.323 IP Trunking configuration. This MMC provides various VoIP support options. The options set in this MMC are set systemwide. • GATEWAY CALL ID: This a 1 to 12 digit numeric entry that identifies this system.
Page 73: Fast Setup
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 834 or FOLLOW INCOM DGT (MMC 724) when the MGI is used as a trunking gateway. • ALLOW GW CHECK: When using a gatekeeper, this permits the MGI to check for gatekeeper presence.
Page 74 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 834 RELATED ITEMS: MMC 405: CO LINE NO. MMC 615: MGI GROUP MMC 316: MGI USER MMC 830: ETHERNET PARAMETERS MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS MMC 833: VOIP ADDRESS TABLE MMC 835: MGI DSP OPTIONS MMC 836: H.323 GATEKEEPER OPTIONS...
Page 75 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 835 MGI DSP OPTION DESCRIPTION: This MMC provides various MGI DSP options. These settings will apply to the 8 MGI channels on board plus any MGI-16 installed in the system.
Page 76 • NLP SAMSUNG ENGINEERING USE ONLY. • EC TAIL LEN DO NOT CHANGE UNLESS YOU ARE ADVISED TO DO SO BY SAMSUNG • JIT PERIOD TECHNICAL SUPPORT. • JIT DEL TM Note: Does not apply to ITP to ITP calls (where both ITP’s are in same public zone, or both in same private zone).
Page 77: Audio Codec
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 835 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 78 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 835 802.1 VLAN: 0000 802.1 PRIOR: 0 802.1Q: DISABLE EC GAIN: 32 NLP: 0 EC TAIL LEN: 064MS JIT PERIOD: 01 JIT DEL TM: 250 RELATED ITEMS: MMC 615: MGI GROUP...
Page 79 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 836 H.323 GK OPTION DESCRIPTION: Provides a means to set the MGI parameters for an optional external industry- standard H.323 network gatekeeper, using Registration, Admissions, and Status signaling (RAS). The settings are system wide.
Page 80 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 836 • RRQ FAIL TIME: Programs the time frame to re-send Registration Request RAS (RRQ) messages to a gatekeeper. Default is 30 seconds. The range is 1~99. • GRQ SEND: Select ON or OFF for usage of Gatekeeper RAS Request (GRQ) messages.
Page 81 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 836 DEFAULT DATA: GK CONNECTION: DISABLE GK ROUTING: DISABLE GK IP ADDRESS: 0.0.0.0 GK NAME: Gatekeeper ALTER GK IP ADDR: 0.0.0.0 GW H.323 ID: OfficeServ GW E.164 NUMBER: 1234 KEEP ALIVE: 000...
Page 82: Sip Options
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 837 SIP OPTIONS DESCRIPTION: This MMC permits the adjustments of optional Session Initiation Protocol (SIP) trunking parameters. The MGI supports SIP Trunking on a per call-per-port basis. The settings are systemwide.
Page 83 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 837 • INVITE LING TM: After the client sends ACK for the INVITE Final Response, the client cannot confirm if the server received the ACK message. The client waits for this amount of time after sending ACK for the Final Response.
Page 84 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 837 • GW SERVICE (PER USER): If enabled, uses separate user login per station to the SIP server. If enabled you must use MMC 839 to enter each user name/password.
Page 85 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 837 DEFAULT DATA: GATEWAY CALL ID: 1234 CALLER ID TYPE: ANI DEFAULT DIL NO.: 5000 UDP PORT:TRUNK: 05060 UDP PORT:PHONE: 05070 RE-TRANS.T1 TIME: 500ms RE-TRANS.T2 TIME: 4000ms RE-TRANS.T4 TIME: 5000ms...
Page 86: Private Ip Address
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 838 PRIVATE IP ADDRESS DESCRIPTION: This optional MMC provides a means for the MP10 to communicate with remote VoIP gateways on a network consisting of a mixture of private and public IP addresses.
Page 87 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 838 DEFAULT DATA: PRIVATE IP: BLANK RELATED ITEMS: MMC 615: MGI GROUP MMC 830: ETHERNET PARAMETERS MMC 831: MGI PARAMETERS MMC 832: VOIP OUTBOUND DIGITS MMC 833: VOIP ADDRESS TABLE MMC 834: H.323 OPTIONS...
Page 88 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 839 SIP USER DESCRIPTION: This MMC is used for SIP Trunking applications where the SIP source requires registration on a “per-user” basis. This means that each station on the OfficeServ 7100 system that accesses SIP trunks (inbound or outbond calls) will require an unique user ID and password.
Page 89 This MMC provides a means to register the IP keyphones and softphone with the OfficeServ 7100 system. During registration, the IP and MAC addresses are also registered. The User ID and Password must match the table entry in this MMC for the IP keyphone to be registered.
Page 90 TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 840 PHONE TYPE: This the type of IP keyphone used. SAMSUNG or SIP (future). • Please use SAMSUNG for the ITP series of keyphones. REGIST CLR: This is used to clear the registration of a particular IP keyphone.
Page 91 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 840 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC...
Page 92 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 840 PHONE TYPE: SAMSUNG REGIST CLR: Y/N TIME ZONE: 00:00 PUB TO PUB: NOT USE MGI SIG TYPE: UDP RELATED ITEMS: MMC 615: MGI GROUP MMC 616: MGI USER MMC 830: ETHERNET PARAMETERS...
Page 93 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 841 SYSTEM IP OPTION DESCRIPTION: This MMC provides various proprietary Samsung VoIP/IP integration options. The options set in this MMC are system-wide. Option Description Default PHONE VERSION Sets running IP-based phone and new phone software version 0000 with the system.
Page 94 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 841 1 ALIVE TIME: This is a EasySet link via LAN alive check 0 SEC timer. CTI LINK OPTION Sets CTI link via LAN option with the system. 0 SMDR REPORT: Sets YES or NO for SMDR data to CTI link via LAN.
Page 95 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 841 Option Description Default ITP TX GAIN/MIC Sets IP-based phone MIC gain value of each level. ITP RX GAIN/SPKR Sets IP-based phone SPKR gain value of each level. ITP VERS...
Page 96 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 841 ACTION DISPLAY ITP RESIGTRATION 1. Press TRANSFER 841. ENABLE /ITP PSWD Display shows the first available option. ITP REGIST PSWD 2. Press UP or DOWN key to select an option 4321 OR press RIGHT soft key to move cursor.
Page 97: Wlan Parameters
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 845 WLAN PARAMETERS DESCRIPTION: This program provides detail parameters for WLAN settings. <WLAN Parameter> Parameter Description CODEC LIST CODEC used in a wireless VoIP call Currently it set to G.729 RF CHANNEL RF Channels used in the system must match with APs.
Page 98: Wlan Switch
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 845 Parameter Description GEN RING TM In the Unreliable transmission protocol, it is not sure that the client receives a response after the server sends the last response. At this time, the server should retransmit a response during this time until it receives the requested retransmission.
Page 99 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 845 ACTION DISPLAY 845: WLAN PARA Select the MMC number [845]. SELECT PROG ID WLAN: RF CHANNEL Select RF channels for APs. USE CH1:01 WLAN : CODEC LIST Select a voice CODEC to be used while •...
Page 100: Related Programs
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 845 SIP : RE-TRANS T2 Set RETRANS T2 to be used in SIP. • 004000 MS SIP : RE-TRANS T4 Set RETRANS T4 to be used in SIP. • 05000 MS SIP : GEN LING TM Set GEN LINGER TM to be used in SIP.
Page 101 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 846 WIP INFO DESCRIPTION: [MMC846] is used to display the handset information and set some parameters. You can change USER ID, PASSWORD, and INSERT DGT. Parameter Description REGISTERED Indicates whether the corresponding handset is registered...
Page 102 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 846 [3301] PHONE TYPE Display handset phone type. [3301] IP OFFSET Display handset IP offset from the first one. [3301] IP ADDRESS Display handset IP address. [3301] MAC ADDRESS Display handset MAC address.
Page 103 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 848 WLAN IP/MAC DESCRIPTION: This MMC is used to view a list of IP addresses that are to be used by the handsets. ACTION DISPLAY 848: WLAN IP/MAC Select the MMC number [848].
Page 104: Enter Password
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 849 WLAN CONFIG DESCRIPTION: This MMC is used to select AP type and de-register handsets. Parameter Description REGISTER VoWLAN Sets whether to permit the new registration of handsets. If this parameter is disabled, the new handset registration can not be started.
Page 105 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 849 SELECT AP TYPE Select the type of AP to be installed. BASIC DUAL AP type is not available to North America. RELATED PROGRAMS: MMC 846 WIP INFO MMC 848 WLAN IP/MAC...
Page 106: Show System Resources
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 850 SHOW SYSTEM RESOURCES DESCRIPTION: This MMC is used to review available system resources. This is a READ ONLY MMC and will display the number of free and used system resources.
Page 107: Alarm Reporting
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 851 ALARM REPORTING DESCRIPTION: This MMC is used to view, store, print or clear system alarms. There are two levels of faults displayed via alarm code, major alarms and minor alarms. Major alarms codes are usually service affecting and require a certified technician to determine the fault.
Page 108: Default Data
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 851 PROGRAM KEYS UP & DOWN Used to scroll through system alarms. KEYPAD Used to enter selections SOFT KEYS Enter/leave option SPEAKER Used to store data and move to next MMC...
Page 109 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 SYSTEM ALARM ASSIGNMENTS DESCRIPTION: This MMC allows the assignment of system alarms to ring and display the alarms on stations that have the Alarm Key assigned. The System Alarm Key is programmed in Station Key Assignments (MMC 722).
Page 110: Alarm Code Definitions
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 16:MJC05 AC:OFF 4. Press UP or DOWN to select desired option AC Pwr Loss Press TRANSFER to return to normal display press SPEAKER to advance to next MMC. DEFAULT DATA:...
Page 111 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE An abnormal interrupt has occurred in MJC02 Tone Fault the system tone resources. IE busy, ringback, error, no more calls etc. 17-23 NOT USED An abnormal fault reported in one of the...
Page 112 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE Alarm is activated when the when error rate exceeds 1x10 errors. Note: 1x10 is threshold for minor alarm, 1 x 10 MJD09 Bit Error Alarm threshold for major alarm errors on PRI or BRI..
Page 113 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE The PRI card has restarted MJD19 PRI Restart Alarm Data = Cabinet, Slot (C1,2) (S1 through 10) The BRI card has restarted MJD20 BRI Restart Alarm Data = Cabinet, Slot (C1,2) (S1 through 10) Loss of PCM coding on a digital facility.
Page 114 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE Out of service trunk detected via loop detect. Internal CODEC test. MNF04 Trunk Fault Alarm Data = Cabinet-Slot Port (C1,2)- (S1 through 10), (P1 through 16)
Page 115 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 852 ALARM DEFINITION CODE An SLI card detected as out of service has been detected as recovered and is in service via internal CODEC test. MNF 19 SLI Recovery Alarm Data = Cabinet, Slot Port (C1,2)
Page 116 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 853 MAINTENANCE BUSY DESCRIPTION: This MMC is used to place stations, trunks, and common resources equipment in a maintenance busy condition. This can be used to isolate suspected intermittent problem equipment. Stations placed in maintenance busy will behave like a station in DND when called.
Page 117 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 853 MAINTENCE BUSY 3. Enter station number :201->IDLE Press UP or DOWN to select station and press RIGHT soft key to move cursor. MAINTENCE BUSY 4. Press 1 to make busy or 0 to make idle :201->BUSY...
Page 118 DIAGNOSTIC TIME DESCRIPTION: Provides a means to set the OfficeServ 7100 Diagnostic Time. The OfficeServ 7100 diagnostics tests include memory audits, internal loopback tests on digital trunks, DSP, CID DSP. Additional tests include CODEC tests on analog trunk and station cards and tone tests.
Page 119 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 854 6. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: NO DIAGNOSTIC TIME SET RELATED ITEMS: MMC 852 MAINTENANCE ALARMS MMC 853 ALARM KEY ASSIGNMENTS...
Page 120 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 855 SYSTEM HARDWARE OPTIONS DESCRIPTION: This MMC provides a means to review the common use hardware that is mounted in the system. System Options show miscellaneous hardware and daughterboards. This enables the technician to review the availble hardware without having to dismantle or power down the system to confirm if the hardware is mounted.
Page 121 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 856 TECH PROGRAMMING LOGS DESCRIPTION: This MMC lists the date, time and entry location of the last 8 times that technician programming was accessed. This will allow a technician to determine if there was unauthorised access to system programming and where this access occurred.
Page 122 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 856 DEFAULT DATA: NONE RELATED ITEMS: NONE...
Page 123 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 857 VIRTUAL CABINETS DESCRIPTION: Any device or resource on the OS7100 that does not have a physical port connection will now be found in the Virtual Cabinet Items found in the virtual cabinets are logical devices such as virtual extensions, logical resources such as VoIP trunks and SPnet trunks, or logical connections that connect to IP phones.
Page 124 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 857 VIRTUAL ASSIGNMENT TYPES: SLT: Virtual extension (Single Line Telephone) DGP: Virtual extension (Digital Telephone ) WIRED ITP: ITP Phone extensions WLAN ITP: Wireless handset extensions GCONF STN: Group Conference resource...
Page 125: Hardware Version
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 859 HARDWARE VERSION DESCRIPTION: This MMC displays the software version of the BIOS chip of each of the cards in the system. PROGRAM KEYS UP & DOWN Used to scroll through system alarms.
Page 126: System Option
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 861 SYSTEM OPTION DESCRIPTION: Assigns several options (listed below) on a system wide basis. OPTIONS AUTO UPDATE TIME When this option is set to ENABLE The system will synchronize the system time and date setting to the data received on an ISDN call connect message.
Page 127 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 861 SPNET CLI TABLE In the case of IP networking calls to another node, this setting will determine which CLI table in MMC 321) to use to send CLI information across to the other network node(s).
Page 128 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 861 4. Press TRANSFER to store and exit Press SPEAKER to store and advance to next MMC. DEFAULT DATA: AUTO TIME UPDATE: DISABLE SYSTEM SPEED BIN: MAX 500 IDLE WHEN ENBLOCK: DISABLE...
Page 129 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 865 FAN POWER CONTROL DESCRIPTION: This MMC is the program that can control power of FAN located in the cabinet. CONDITIONS NONE DEFAULT DATA NONE ACTION DISPLAY FAN PWR CONTROL 1) Press Transfer button and enter 865.
Page 130: Display Server Status
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 889 DISPLAY SERVER STATUS DESCRIPTION: This MMC displays the history of connection and disconnection to the Data Server and Feature Server with the MCP card. Also allows you to clear the recorded history log.
Page 131 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC: 890 PORT CLEAR DESCRIPTION: This program allows the user to initialize items related to call process or DB for specific station or C.O. line. This will return the port to default condition.
Page 132 The major difference with the Samsung solution is that the voicemail and automated attendant functions are simply components of a larger call processing server. As such the two are very tightly integrated, often blurring the distinction between them.
Page 133 PART 3 APRIL 2007 Extension and Mailbox blocks are another major departure from typical voicemail systems. The Samsung solution treats the subscriber's phone and voicemail box as two separate objects. The Extension block is used to control the subscriber's call processing, and is responsible for answering the caller, providing single digit options, and call rerouting functions.
Page 134: Programming Overview
PROGRAMMING OVERVIEW 4.1 PROGRAMMING OVERVIEW The OfficeServ 7100 Automated Attendant program arrives from the factory loaded with many common applications pre-programmed. This includes the creation of several default menus to greet callers and allow them to dial an operator, a known extension number, or access a company directory.
Page 135: Programming Levels
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.2 PROGRAMMING LEVELS In order to log in to the web programming interface, users must enter a login ID and password. These user accounts are created by the Site Administrator and are used to manage access to the application.
Page 136: Database Management
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.3 DATABASE MANAGEMENT The programming data for the Automated Attendant is stored locally on the 256 MB MMC+ card located in the main processor (MP) Media Card slot. This card stores the application itself, as well as the web interface, operating system, and customized database.
Page 137 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.4 DEFAULTING THE AUTOMATED ATTENDANT The Automated Attendant cannot be defaulted by turning off the main processor (MP) card's memory switch. The only way to default the Automated Attendant is through the web interface, and it can only be done through the Site Administrator account.
Page 138 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.5 PROGRAM LIST IN ORDER OF APPEARANCE STATUS SCREEN SHUTDOWN VM SITE INFORMATION DB BACKUP CUSTOMER DATA CLEAR REPORT COUNT SYSTEM PROVIDER VOICE STUDIO LOCAL CO PROVIDER SYSTEM PARAMETERS LD PROVIDER...
Page 139: Program List In Alphabetical Order
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 4 APRIL 2007 4.6 PROGRAM LIST IN ALPHABETICAL ORDER OPEN BLOCK TABLE SAVE APPLICATION SCHEDULE TABLE DIAL SITE INFORMATION MENU CUSTOMER DATA MODE LD PROVIDER PORT LOCAL CO PROVIDER QUERY SYSTEM PROVIDER SPEAK STATUS SCREEN...
Page 140 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 PART 5. AUTOMATED ATTENDANT PROGRAMMING PROCEDURES 5.1 ACCESSING TUI PROGRAMMING To access the telephone user administration programming interface the technician must call in to the main system greeting. This will typically be the Day Main Menu. If the "enter your password"...
Page 141 "https://" followed by the IP address assigned to the OfficeServ 7100 main processor (MP) in MMC 830. This will only work if the PC running Internet Explorer 6.x is on the same LAN as the OfficeServ 7100.
Page 142 (1 through 3, explained in Part 3.2 of this manual) and set a username (ID). The default password for new accounts is "samsung". To change a password for any account check the box to the left of that username, modify the Password field, and then click Edit.
Page 143: Administration Section
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 The web interface is broken down into several pieces as shown below: 5.2.1 Administration Section This area is used to switch between the various programming interface tabs. General is accessible only for the Site Administrator account and is used to manage administration accounts as well as system database management.
Page 144 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 5.3 PROGRAMMING SCREEN ELEMENTS Though each programming screen is unique, there are certain common interface elements to be aware of. 5.3.1 Page Navigation Buttons The page navigation buttons are used in the event that there is too much data to fit into one screen.
Page 145: Block List
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 5.3.3 Block List The block list is used to display all available blocks and also allow users to edit or remove blocks. To edit a block, simply click the Label Name. The checkboxes on the left are used for deleting one or more blocks.
Page 146: Block Editing
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 5.3.6 Block Editing The block editing buttons are used to perform a variety of actions. The Close button will cancel any changes and exit to the block list. Reload will refresh the current page. Save &...
Page 147: Status Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Status Screen DESCRIPTION: The Status Screen is the default screen that is loaded when logging into the automated attendant. It is a read-only screen, displaying various real time statistics about the system.
Page 148: Site Information
PART 5 APRIL 2007 Site Information Customer Data DESCRIPTION: The Customer Data screen is used for storing data about the particular customer site. It is not used by the OfficeServ 7100, but instead is used for administrator reference. CUSTOMER INFORMATION SCREEN: 5.3.5...
Page 149 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Customer Site Info. The name of the customer site. Street The street address for the customer site. City The city the installation is located in. State The state the installation is located in.
Page 150 PART 5 APRIL 2007 Site Information System Provider DESCRIPTION: The System Provider screen is used for storing data about the site's installation company. It is not used by the OfficeServ 7100, but instead is used for administrator reference. SYSTEM PROVIDER SCREEN: 5.3.7...
Page 151 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description System Service Provider The name of the system provider. Address The street address for the system provider. City The city the system provider is located in. State The state the system provider is located in.
Page 152: General Screen
Site Information Local CO Provider DESCRIPTION: The Local CO Provider screen is used for storing data about the site's phone service provider. It is not used by the OfficeServ 7100, but instead is used for administrator reference. GENERAL SCREEN: 5.3.9...
Page 153 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description CO Service Provider The name of the CO service provider. Address The street address for the CO service provider. City The city the CO service provider is located in.
Page 154 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Type Trunk line type (T1, E&M, PRI, etc.) HGroup The trunk group lead telephone number. Trunk The number of trunks in this group. Comments Additional reference notes. 5.3.11...
Page 155 Site Information LD Provider DESCRIPTION: The Long Distance Provider screen is used for storing data about the site's long distance phone service provider. It is not used by the OfficeServ 7100, but instead is used for administrator reference. GENERAL SCREEN: 5.3.12...
Page 156 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description CO Service Provider The name of the CO service provider. Address The street address for the CO service provider. City The city the CO service provider is located in.
Page 157 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Type Trunk line type (T1, E&M, PRI, etc.) 800 Service The long distance number for this trunk group. CO HGroup Lead The trunk group lead telephone number. Comments Additional reference notes.
Page 158 View System Report By Application DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Application screen breaks down calls according to the application accessed and how the call was handled. BY APPLICATION SCREEN:...
Page 159 View System Report By Call Code DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Call Code screen breaks down calls according to the call code type. BY CALL CODE SCREEN:...
Page 160 PART 5 APRIL 2007 View System Report By Hour DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Hour screen breaks down calls by the hour they were made. 6A-6P SCREEN:...
Page 161 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 6P-6A SCREEN: Field Name Description Reporting Reporting period. Created Date this report was created. Refresh Timer Set the update interval for the page. Calls Total number of calls for this hour.
Page 162 View System Report By Port Number DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Port Number screen breaks down calls by the port number they were handled by. BY PORT NUMBER SCREEN:...
Page 163 View System Report By Day of Week DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Day of Week screen breaks down calls by the day of the week they were made on.
Page 164: Override Mode
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Override Mode DESCRIPTION: The Override Mode screen is used to manually set the mode of operation for a particular automated attendant port or group of automated attendant ports. OVERRIDE MODE SCREEN:...
Page 165: Operating Utilities
Operating Utilities Display Error Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Display Error Log screen shows error and warning information for the voicemail and automated attendant systems. Events are logged in an easily readable form, displaying the error type and time and date information on one line and the actual error listing on the next.
Page 166: Activity Log
Operating Utilities Activity Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Activity User Log screen shows all activity in the voicemail and automated attendant systems. Due to the extreme technical nature of the Activity Log records, this log is mainly aimed at advanced users.
Page 167 The Shutdown VM screen, as the name implies, is used to exit the voicemail and automated attendant application. This is an important step when shutting down the OfficeServ 7100. Failure to exit the system properly can lead to lost or corrupted messages or programming. To prevent accidental exit, the administrator password must be entered in order to shut down the system.
Page 168 Operating Utilities DB Backup DESCRIPTION: The OfficeServ 7100 provides the ability to backup and restore voicemail and automated attendant programming via the DB Backup List screen. Users can choose to backup or restore mailboxes, prompts, programming data, or any combination of the three. Backups are stored to a standard .tar archive file.
Page 169 Clear Report Count DESCRIPTION: Certain types of programming objects in the OfficeServ 7100 voicemail and automated attendant systems provide call activity reports detailing call volumes for various activities. The Clear Report Count screen is used to reset all of these counters system wide to 0.
Page 170: Voice Studio
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Voice Studio DESCRIPTION: The Voice Studio is used to record custom system prompts for the OfficeServ 7100 voicemail and automated attendant systems. The Voice Studio also allows text descriptions (scripts) to be set for each prompt to ease in professional recording scenarios.
Page 171 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 In the upper right corner is the Recording Device selection. This is the phone that will be used to record prompts. Enter the phone number and click Call to start the recording session.
Page 172: System Parameters
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 System Parameters DESCRIPTION: The System Wide Parameters screen is used to set options that affect the overall functionality of the voicemail and automated attendant systems. It includes items such as system administrator passwords, system language options, and voice codec adjustments.
Page 173: Management Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Version Display The software version of the VM/AA systems Startup The date/time of the last bootup Mac Address MAC address for the MP network interface Voice Ports Installed...
Page 174: Language Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Min Recorded Length Minimum time, in milliseconds, of a prompt, greeting, or voicemail message recording Dialtone Timesize Determines the amount of dial tone to allow at the end of...
Page 175: Schedule Table
TECHNICAL MANUAL PART 5 APRIL 2007 Schedule Table DESCRIPTION: The OfficeServ 7100 automated attendant system works by a series of scheduled operating modes. The Schedule Table screen is used to view, edit, add, or delete scheduled items. SELECTION SCREEN: To edit a schedule item click the Mode Name.
Page 176 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description NUMBER The item number for this schedule item Mode Name The name for this schedule item Ports Choose which port or ports will follow this schedule item Schedule Type...
Page 177: Save Application
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Save Application DESCRIPTION: The Save Application screen is used to store any recent changes made to the automated attendant or voicemail programming. By default all changes are stored to disk at daily maintenance time, but the Save Application screen allows changes to be manually saved instantly.
Page 178: Open Block Table
PART 5 APRIL 2007 Open Block Table DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Bye block is used to speak an optional goodbye prompt then disconnect the caller and free the port.
Page 179 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Label Name The name of this BYE block Disconnect Prompt The prompt number to speak before disconnecting the call From ~ To Start and end dates for the activity report...
Page 180 Dial DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Dial block is used to dial a number and then either release the call or branch to another programming block. The most common use for the Dial block is to transfer callers to an external destination, such as a cell phone or an 800 number.
Page 181: General Information Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 GENERAL INFORMATION SCREEN: Field Name Description Label Name The name for this DIAL block Prompt The prompt to speak before performing the dial action Number The number to dial Supervision Supervision level for the call (NONE | PARTIAL | FULL)
Page 182 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 183 Open Block Table Menu DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Menu block is the most commonly used and powerful blocks. The Menu block is responsible for routing calls, and can do so based on a variety of criteria such as Caller ID, caller entry digits, or DID digits.
Page 184 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 GENERAL SCREEN: Field Name Description Label Name The name of this Menu block Take INPUT from Determines what Menu routing will be based on Store INPUT in The input value can optionally be stored in a key for use in later menus.
Page 185 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Prompt Enter up to 6 prompts that will be spoken in sequence. These prompts will be played to the caller when the Menu first begins processing the call. They are typically used to speak company greetings and available menu options.
Page 186 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 MENU INPUT PROCESSOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 187: Activity Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type Count The number if times this menu option was selected...
Page 188 Mode DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Mode block is used to route calls to the proper Menu block based on the call code assigned to the call by the OfficeServ 7100.
Page 189 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 CALL CODE PROCESSOR SCREEN: Field Name Description Label Name The name of this Mode block Call Code The call code pointer being detailed Action The action to take for this call code...
Page 190: Related Items
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 PROMPT SCREEN: Field Name Description Salutation Prompts This is a series of prompts that will be spoken sequentially from first to sixth. These prompts are typically used to provide a company greeting specific to this scheduled operating mode. And DTMF entered during these prompts will be stored in the KEY register for use in the subsequent Menu block.
Page 191 / voicemail port. It controls aspects such as system signaling and call setup settings. Most settings in the Port block have been defaulted for the OfficeServ 7100 to operate properly and should not be adjusted. Such fields are denoted with a description of (DO NOT ADJUST).
Page 192 This setting is mainly provided to overcome issues with CO disconnect signaling. In some cases, the CO does not send the OfficeServ 7100 a proper disconnect signal, which can result in the subscriber getting messages with dial tone or error tone at the end.
Page 193 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 SET INFORMATION SCREEN: Field Name Description Port logon (DO NOT ADJUST) Answer (DO NOT ADJUST) Disconnect (DO NOT ADJUST) Hold (DO NOT ADJUST) Retrieve (DO NOT ADJUST) Transfer (DO NOT ADJUST)
Page 194 Query DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Query block is a specialized block designed to take voice or DTMF input from the user and store it in a message that is then sent to a voicemail box.
Page 195 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 GENERAL SCREEN: Field Name Description Label Name The name of this Query block Query prompt The prompt holding the actual question to ask the caller Exit prompt The prompt to speak to the caller before exiting this Query...
Page 196 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 CALL INFORMATION SCREEN: Field Name Description Take input from The type of input to look for. In most cases this will be VOICE or DTMF Maximum caller response The maximum length of the voice response the caller can...
Page 197 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 198 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Calls The total number of calls processed by this Query Abandoned The number of callers who disconnected NO-Response The number of callers who did not answer the Query...
Page 199 Speak DESCRIPTION: The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks. The Speak block is used to speak a prompt to a caller and then route them to another block. Speak blocks are typically used to make standard announcements, such as directions or operating hours.
Page 200 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 SPEAK BLOCK SCREEN: Field Name Description Label Name The name of this Speak block First prompt The first prompt to speak to the caller Prompt index Optionally speak the information stored in any one of the available...
Page 201 Open Block Table Station DESCRIPTION: The OfficeServ 7100 automated attendant systems are programmed with a series of programming object called blocks. The Station block is used by both systems to control outbound dialing. It is basically a combination of LCR and toll restriction.
Page 202 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 GENERAL SCREEN: Field Name Description Label Name The name of this Station block Matching Dial Strings Enter up to six dial masks this Station can dial to. This field can contain specific numbers or the wildcard character '?'...
Page 203 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 5 APRIL 2007 Field Name Description Busy timer Defines the length in seconds of a busy cycle Busy count The number of busy cycles before assuming busy OVERRIDE STRINGS SCREEN: Field Name Description Transfer...
Page 204 OVERVIEW 6.1 PROGRAMMING OVERVIEW The OfficeServ 7100 Voicemail program arrives from the factory loaded with many common features pre-programmed, and will dynamically create subscriber mailboxes upon initial boot-up of the system. The only thing left for the technician to do is add or delete mailboxes as necessary, set up any customized features, and instruct users how to record voicemail greetings.
Page 205 Subscriber Administrator (3). 6.2.1 Site Administrator This is the main administrator level for the system. Only the default OfficeServ 7100 account, "admin", may have this user level. It can be neither assigned to any other account, nor can it be revoked from the "admin" account. The Site Administrator has full access to every feature and function in the web programming interface.
Page 206 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 6 APRIL 2007 6.3 DATABASE MANAGEMENT The programming data for the Voicemail is stored locally on the 256 MB MMC+ card located in the main processor (MP) Media Card slot. This card stores the application itself, as well as the web interface, operating system, and customized database.
Page 207 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 6 APRIL 2007 6.4 DEFAULTING THE VOICEMAIL The Voicemail cannot be defaulted by turning off the main processor (MP) card's memory switch. The only way to default the Voicemail is through the web interface, and it can only be done through the Site Administrator account.
Page 208 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 6 APRIL 2007 6.5 PROGRAM LIST IN ORDER OF APPEARANCE STATUS SCREEN ACTIVITY LOG SITE INFORMATION SHUTDOWN VM CUSTOMER DATA SUBSCRIBER IMPORT SYSTEM PROVIDER DB BACKUP LOCAL CO PROVIDER CLEAR REPORT COUNT LD PROVIDER...
Page 209 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 6 APRIL 2007 6.6 PROGRAM LIST IN ALPHABETICAL ORDER OPEN BLOCK TABLE SITE INFORMATION DIRECTORY CUSTOMER DATA ECLASS SYSTEM PROVIDER EXTENSION LOCAL CO PROVIDER LIST LD PROVIDER MAILBOX SUBSCRIBER LIST MCLASS STATUS SCREEN NETWORK MAILBOX...
Page 210 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 PART 7. VOICEMAIL PROGRAMMING PROCEDURES 7.1 ACCESSING TUI PROGRAMMING To access the telephone user administration programming interface the technician must call in to the main system greeting. This will typically be the Day Main Menu. If the "enter your password"...
Page 211 To access Voicemail programming, open Internet Explorer 6.x and in the address bar enter the prefix "https://" followed by the IP address assigned to the OfficeServ 7100 main processor (MP) in MMC 830. This will only work if the PC running Internet Explorer 6.x is on the same LAN as the OfficeServ 7100.
Page 212 (1 through 3, explained in Part 3.2 of this manual) and set a username (ID). The default password for new accounts is "samsung". To change a password for any account check the box to the left of that username, modify the Password field, and then click Edit.
Page 213 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7.2.1 Administration Section This area is used to switch between the various programming interface tabs. General is accessible only for the Site Administrator account and is used to manage administration accounts as well as system database management. VM/AA is used to program the Voicemail and Automated Attendant programs.
Page 214 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7.3 PROGRAMMING SCREEN ELEMENTS Though each programming screen is unique, there are certain common interface elements to be aware of. 7.3.1 Page Navigation Buttons The page navigation buttons are used in the event that there is too much data to fit into one screen.
Page 215 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7.3.4 Block List The block list is used to display all available blocks and also allow users to edit or remove blocks. To edit a block, simply click the Label Name. The checkboxes on the left are used for deleting one or more blocks.
Page 216 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7.3.7 Block Editing The block editing buttons are used to perform a variety of actions. The Close button will cancel any changes and exit to the block list. Reload will refresh the current page. Save &...
Page 217 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Status Screen DESCRIPTION: The Status Screen is the default screen that is loaded when logging into the voicemail. It is a read-only screen, displaying various real time statistics about the voicemail.
Page 218: Site Information
PART 7 APRIL 2007 Site Information Customer Data DESCRIPTION: The Customer Data screen is used for storing data about the particular customer site. It is not used by the OfficeServ 7100, but instead is used for administrator reference. CUSTOMER INFORMATION SCREEN: 7.3.5...
Page 219 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Customer Site Info. The name of the customer site. Street The street address for the customer site. City The city the installation is located in. State The state the installation is located in.
Page 220 PART 7 APRIL 2007 Site Information System Provider DESCRIPTION: The System Provider screen is used for storing data about the site's installation company. It is not used by the OfficeServ 7100, but instead is used for administrator reference. SYSTEM PROVIDER SCREEN: 7.3.7...
Page 221 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description System Service Provider The name of the system provider. Address The street address for the system provider. City The city the system provider is located in. State The state the system provider is located in.
Page 222: General Screen
Site Information Local CO Provider DESCRIPTION: The Local CO Provider screen is used for storing data about the site's phone service provider. It is not used by the OfficeServ 7100, but instead is used for administrator reference. GENERAL SCREEN: 7.3.9...
Page 223 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description CO Service Provider The name of the CO service provider. Address The street address for the CO service provider. City The city the CO service provider is located in.
Page 224 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Type Trunk line type (T1, E&M, PRI, etc.) HGroup The trunk group lead telephone number. Trunk The number of trunks in this group. Comments Additional reference notes. 7.3.11...
Page 225 Site Information LD Provider DESCRIPTION: The Long Distance Provider screen is used for storing data about the site's long distance phone service provider. It is not used by the OfficeServ 7100, but instead is used for administrator reference. GENERAL SCREEN: 7.3.12...
Page 226 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description CO Service Provider The name of the CO service provider. Address The street address for the CO service provider. City The city the CO service provider is located in.
Page 227 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Type Trunk line type (T1, E&M, PRI, etc.) 800 Service The long distance number for this trunk group. CO HGroup Lead The trunk group lead telephone number. Comments Additional reference notes.
Page 228 View System Report By Application DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Application screen breaks down calls according to the application accessed and how the call was handled. BY APPLICATION SCREEN:...
Page 229 View System Report To Subscribers DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Calls To Subscribers screen breaks down calls made to subscribers according to how the call was handled. TO SUBSCRIBERS SCREEN:...
Page 230 PART 7 APRIL 2007 View System Report Messaging Activity DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Messaging Activity screen breaks down voicemail message counts and times. MESSAGE ACTIVITY SCREEN: Field Name...
Page 231 View System Report By Call Code DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Call Code screen breaks down calls according to the call code type. BY CALL CODE SCREEN:...
Page 232 PART 7 APRIL 2007 View System Report By Hour DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Hour screen breaks down calls by the hour they were made. 6A-6P SCREEN:...
Page 233 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 6P-6A SCREEN: Field Name Description Reporting Reporting period. Created Date this report was created. Refresh Timer Set the update interval for the page. Calls Total number of calls for this hour.
Page 234 View System Report By Port Number DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Port Number screen breaks down calls by the port number they were handled by. BY PORT NUMBER SCREEN:...
Page 235 View System Report By Day of Week DESCRIPTION: The OfficeServ 7100 provides several reports to track automated attendant and voicemail call statistics. The Statistics By Day of Week screen breaks down calls by the day of the week they were made on.
Page 236 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Override Mode DESCRIPTION: The Override Mode screen is used to manually set the mode of operation for a particular voicemail port or group of voicemail ports. OVERRIDE MODE SCREEN: Field Name Description...
Page 237: Operating Utilities
Operating Utilities Display User Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Display User Log screen shows subscriber events such as logons, messaging activities, and greeting modifications. Events are logged in an easily readable form, displaying time and date, port used, and subscriber name information on one line and activity information on the next.
Page 238 Operating Utilities Display Error Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Display Error Log screen shows error and warning information for the voicemail and automated attendant systems. Events are logged in an easily readable form, displaying the error type and time and date information on one line and the actual error listing on the next.
Page 239 Operating Utilities Activity Log DESCRIPTION: The OfficeServ 7100 provides several logs that can be useful for both debugging and application development. The Activity User Log screen shows all activity in the voicemail and automated attendant systems. Due to the extreme technical nature of the Activity Log records, this log is mainly aimed at advanced users.
Page 240: Related Items
The Shutdown VM screen, as the name implies, is used to exit the voicemail and automated attendant application. This is an important step when shutting down the OfficeServ 7100. Failure to exit the system properly can lead to lost or corrupted messages or programming. To prevent accidental exit, the administrator password must be entered in order to shut down the system.
Page 241 The Subscriber Import screen allows the technician to easily create large numbers of subscriber mailboxes. In the case of network installations the technician can export the subscriber list from each node and import it to the OfficeServ 7100 as Network Mailboxes. SUBSCRIBER IMPORT SCREEN: Field Name...
Page 242 Operating Utilities DB Backup DESCRIPTION: The OfficeServ 7100 provides the ability to backup and restore voicemail and automated attendant programming via the DB Backup List screen. Users can choose to backup or restore mailboxes, prompts, programming data, or any combination of the three. Backups are stored to a standard .tar archive file.
Page 243 Clear Report Count DESCRIPTION: Certain types of programming objects in the OfficeServ 7100 voicemail and automated attendant systems provide call activity reports detailing call volumes for various activities. The Clear Report Count screen is used to reset all of these counters system wide to 0.
Page 244: Selection Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Voice Studio DESCRIPTION: The Voice Studio is used to record custom system prompts for the OfficeServ 7100 voicemail and automated attendant systems. The Voice Studio also allows text descriptions (scripts) to be set for each prompt to ease in professional recording scenarios.
Page 245 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 In the upper right corner is the Recording Device selection. This is the phone that will be used to record prompts. Enter the phone number and click Call to start the recording session.
Page 246: System Parameters
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 System Parameters DESCRIPTION: The System Wide Parameters screen is used to set options that affect the overall functionality of the voicemail and automated attendant systems. It includes items such as system administrator passwords, system language options, and voice codec adjustments.
Page 247 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Version Display The software version of the VM/AA systems Startup The date/time of the last bootup Mac Address MAC address for the MP network interface Voice Ports Installed...
Page 248 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Min Recorded Length Minimum time, in milliseconds, of a prompt, greeting, or voicemail message recording Dialtone Timesize Determines the amount of dial tone to allow at the end of...
Page 249 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 LANGUAGE SCREEN: Field Name Description Language Language being detailed Locale Regional dialect of the detailed language Language Code The "short code" for this language. Used for directory naming. Key Code The single digit value corresponding to this language...
Page 250 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 E-MAIL GATEWAY SCREEN: Field Name Description Host ID The IP address or DNS name of the SMTP server to use for error messages Port Port to send SMTP data streams to...
Page 251: Dns Screen
DNS SCREEN: Field Name Description Domain Name The domain name to use for the OfficeServ 7100 Name Server List The list of name servers to use (read only) Name Server Add Enter the IP address of a name server to use and click Add...
Page 252: Subscriber List
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Subscriber List DESCRIPTION: The Subscriber List screen provides a quick way to view all voicemail subscribers' names, extensions, and mailboxes as well as EClass and MClass assignments for each subscriber. The system can accommodate up to 100 subscriber mailboxes.
Page 253 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 RELATED ITEMS: EXTENSION BLOCK MAILBOX BLOCK ECLASS BLOCK MCLASS BLOCK 7.3.40...
Page 254 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Save Application DESCRIPTION: The Save Application screen is used to store any recent changes made to the automated attendant or voicemail programming. By default all changes are stored to disk at daily maintenance time, but the Save Application screen allows changes to be manually saved instantly.
Page 255: Open Block Table
Directory DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The Directory block is used to route callers to a subscriber through a name search. Directories can be configured to search by first or last name.
Page 256 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Label Name The name of this DIRECTORY block Maximum entry digits The maximum number of letters to search for Wait for first digit Number of seconds to wait for the caller to enter a digit...
Page 257 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 PROMPTS SCREEN: Field Name Description Enter name The prompt used to ask the caller to enter a name Target name prefix The prompt to play before the subscriber's name No matches found...
Page 258 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Press'0' for a new name The prompt used to let the caller know they can search again Press '*' to exit The prompt to let the caller know how to escape the directory...
Page 259 Open Block Table EClass DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The EClass block is used to govern properties and behaviors for groups of Extension blocks. EClass settings can be overridden by individual Extension blocks.
Page 260: General Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMC Group The tenant group this EClass block belongs to Label Name The label name for this ECLASS block Extension Retention The number of days an Extension block with this EClass can exist before being deleted.
Page 261 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 PROMPTS SCREEN: Field Name Description Target herald prompt Prompt played before the called subscriber's name Forward herald Prompt to let a caller know they are being forwarded prompt Blind xfer prompt...
Page 262 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description redirect a screened caller to another number Reject call Prompt and single digit option to allow the subscriber to reject a screened call Realtime Greeting Prompt and single digit option to allow the subscriber to record...
Page 263 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description attempts Announce hold time Set whether or not the caller will hear their estimated time in queue on the first attempt and / or subsequent attempts OVERHEAD PAGE SCREEN:...
Page 264 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Caller holding prompt Prompt played after the caller's name during the page Pickup caller prompt Prompt played prior to speaking the Instructions Pager busy prompt Prompt played to the caller when the paging system is...
Page 265 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 266 Open Block Table Extension DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The Extension block represents a model of the subscriber's telephone. It governs such things as subscriber password, access telephone numbers, availability schedules, personal greetings, and voicemail options available to callers.
Page 267 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMS Group The tenant group this subscriber is a part of Label Name The name of this subscriber Number The extension number for this subscriber Mailbox...
Page 268 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description block to use when dialing the Dial Number telephone number Auto Login Determines whether the subscriber is prompted for a password when calling their voicemail box Directory Determines if the subscriber is included in directory searches.
Page 269 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description a message or holding for the subscriber Busy greeting allowed Allows the subscriber to record a greeting that will be played when they are busy Alternate location allowed...
Page 270 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description No answer Displays whether or not the subscriber has recorded their No answer greeting Blocked Displays whether or not the subscriber has recorded their Blocked calls greeting Screening...
Page 271 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Greeting Enables (BASIC) or disables (NONE) the caller options Option Description A brief description of what this option will do To Select The single digit option callers use to activate this option...
Page 272: Activity Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 ACTIVITY SCREEN: Field Name Description From ~ To Start and end dates for the activity report Total The number of calls processed by this extension over the activity report period Answered...
Page 273 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Avg. hold time in The average amount of time callers spent holding for the subscriber RELATED ITEMS: ECLASS BLOCK MAILBOX BLOCK 7.3.60...
Page 274 Open Block Table List DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The List block provides an easy method of distributing a voicemail message to multiple subscribers. The List block actually stores the message, but creates a pointer to it in each of the members' voicemail boxes.
Page 275 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMS group The tenant group this List block is a part of Label Name The name of this List block Number The mailbox number for this List block...
Page 276 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description will play only the first 3 menu options from each menu Directory Determines if the List block is included in directory searches. Public is for allowing external callers to see this List in the directory, User is for allowing other subscribers to see this List in the directory.
Page 277 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description List Members Choose the mailboxes to distribute messages to (up to 48) CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for...
Page 278 Open Block Table Mailbox DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The Mailbox block is the actual message storage object for the subscriber. It governs such things as message delivery, message storage, and e-mail delivery options.
Page 279 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMS Group The tenant group this mailbox is a part of Label Name The name of this mailbox Number The mailbox number for this block Extension...
Page 280 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Directory Determines if the mailbox is included in directory searches. Public is for allowing external callers to see this mailbox in the directory, User is for allowing other subscribers to see this mailbox in the directory.
Page 281: Alerts Screen
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Auto play of new message Automatically playback new messages when the subscriber enabled logs in Auto play of message info Automatically play Caller ID and time and date information...
Page 282 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 MWI & AUTOFORWARD SCREEN: Field Name Description Enable autoforward Allow messages left in this mailbox to automatically forward to another subscriber Delete after forwarding Delete messages after they are forwarded Auto forward delay...
Page 283 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Notification Schedule This area is used to set up a pager alert availability schedule. This schedule will determine when the voicemail is allowed to try and alert the subscriber to new messages...
Page 284 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 285 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Mailbox access count The number of times this mailbox was accessed Messages sent The total number of messages this subscriber sent Messages received The total number of messages this subscriber received...
Page 286 Open Block Table Mclass DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The MClass block is used to govern properties and behaviors for groups of Mailbox blocks. MClass settings can be overridden by individual Mailbox blocks.
Page 287 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description VMS Group The tenant group this MClass is a part of Label Name The name of this MClass Max greeting length The maximum length of mailbox greetings Mailbox retention...
Page 288 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description Digit to escape Digit to press to escape to the previous menu Digit log on as a user Digit to press to log in to the mailbox as the subscriber...
Page 289 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description calls Excepted Area A list of area codes that the voicemail cannot dial when alerting Codes to a mailbox governed by this MClass PROMPTS SCREEN: Field Name Description Prompt prior to record The prompt to play prior to the recording "beep"...
Page 290 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description a callback for this message Prompt for phone number Prompt asking for the callback phone number Prompts for invalid entry Prompt to play if an invalid menu option is selected...
Page 291 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 CALL DIRECTOR SCREEN: Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer...
Page 292: Network Mailbox
Open Block Table Network Mailbox DESCRIPTION: The OfficeServ 7100 voicemail is programmed with a series of programming object called blocks. The Network Mailbox block is used to enable Audio Messaging Interchange Specification (AMIS) networking with another voicemail system. AMIS networking allows messages to be transmitted back and forth between two separate voicemail systems, allowing other subscribers in both systems virtually transparent access to the networked subscriber.
Page 293 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 GENERAL SCREEN: Field Name Description VMS Group The tenant group this mailbox is a part of Label Name The name of this mailbox Number The mailbox number for this block Extension...
Page 294 Delete messages after they are forwarded Auto forward delay The amount of time to wait before forwarding a message Local The phone number of the OfficeServ 7100 voicemail Remote The phone number of the remote voicemail system Group The tenant group number of the subscriber in the remote...
Page 295 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 Field Name Description voicemail system. If the remote system does not support tenant groups, this field should be set to '0' Number The subscriber's mailbox number in the remote voicemail system...
Page 296 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 ACTIVITY SCREEN: Field Name Description Mailbox access count The number if times callers accessed this mailbox Message sent The number of messages transmitted to the remote voicemail system Message received The number of messages received from the remote...
Page 297 ATTENDANT APPLICATION DESIGN 8.1 OVERVIEW Creating an automated attendant or voicemail application in the OfficeServ 7100 is a matter of determining the correct block types to use and linking them together into the necessary order. Callers then route between blocks as necessary to meet the needs of the application.
Page 298 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Any field in the Template block that contains a lower case "d" will have that number automatically filled in. Any time an application is going to require the creation of many blocks that will share certain settings, Template blocks can greatly reduce the time spent programming the application.
Page 299 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 The Call Director is based upon operating mode, which means that Event Pointers can be set to perform different actions based upon time of day. For example, callers might only be able to leave a message at night. If no action is set for a particular operating mode, the settings for the Default operating mode will be used.
Page 300 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Abbreviation Block Type Dial Block Directory Block EClass Block Extension Block List Block Mailbox Block MClass Block Menu Block Network Mailbox Block Query Block Speak Block The Gp column is used to select the tenant group to list blocks for. This will generally be "1", the default tenant group, except in situations where tenant groups have been set...
Page 301: System Registers
One of the most powerful features of the voicemail and automated attendant system in the OfficeServ 7100 is the System Registers. System Registers are basically global variables that store DTMF or voice data. The Caller ID register, for example, stores the caller ID information for the caller.
Page 302: Special Dialing Characters
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Register Description ORBIT This register is no longer used by the system and can be used as a free variable for applications. DATE This register is read only and stores the current system date.
Page 303: Default Applications
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Character(s) Function This string tells the system to use in-band dialing (primarily for pager usage) Capital H tells the system to operate the hook switch. If on-hook, it will go off-hook. If off-hook it will go on-hook.
Page 304: Sample Applications
OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 8.1.7.4 Subscriber Direct Dialing All Menu, Extension, and Mailbox blocks are preconfigured to allow a caller to dial another Extension at any time to be transferred to that Extension. 8.1.7.5 Subscriber Direct Messaging...
Page 305 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Programming: On the General screen of System Parameters set Subscriber PSWD Min Length to 6 and click Save. 8.1.8.2 Easy Vacation Greetings Scenario: Subscribers have complained that they do not like to rerecord their Primary No Answer greeting every time they go on vacation because they forget to change it back.
Page 306 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 In MMC 102 (Call Forwarding) there is a setting for DND Forwarding. If this is set to the voicemail group then when this subscriber sets DND on their phone all callers will arrive at the voicemail as blocked calls. If Blocking allowed is set to yes then the Blocked Greeting will be played.
Page 307 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 On the Additional Information screen there is a list of 9 Stored Numbers. The first 5 of these numbers will be used for the Find me feature. When the system attempts to locate the subscriber it will first attempt to call Stored Number 1, then 2, then 3, and so on.
Page 308 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Options, which is the single digit menu that is enabled when a caller reaches the subscriber's voicemail greeting. So the first step is to decide which call conditions a page is allowed in. The available choices are: NoAnswer –...
Page 309 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 The Instructions field is set to 10$T by default. This is actually a feature code designation set in the FEATURES section of MMC 724. By default 10 is the Page Pickup feature. This feature is activated by dialing 10 and then a trunk number.
Page 310 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 When Message Alert is configured and enabled the subscriber will be called each time the Mailbox stores a new message. If the subscriber does not answer the call, the system will reattempt the call every 15 minutes for up to 3 attempts.
Page 311 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Mailbox block. Pager notification is enabled determines if notifications will be made or not. Notify on urgent message only determines which type of new messages will trigger a notification. Station is where the Station block is specified.
Page 312 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 8.1.8.7 Message Distribution Scenario: A customer who works in a sales department would like messages left in his mailbox to be deleted from his box and copied to 5 of his coworkers if he is unable to listen to the message within 15 minutes.
Page 313 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Set Delete after forward to Yes. Set Autoforward delay to 0 hours, 15 minutes and then click Save. On the Call Director screen set the AUTO-FWD Event Pointer Type to LST.
Page 314 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 On the E-mail Gateway screen the mail server address is entered into the Host ID field. Port is the SMTP port being used by the mail server, which is typically 25. SMTP user ID and Password are the username and password to use to log in to the mail server with.
Page 315 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 the Adjust message retention setting. This is because it is easier to remember who is using what setting if there are separate MClasses. The adjusted message retention is very useful, because typically E-Mail Gateway subscribers don't want to log in to their phone to delete messages that they have already listened to from their inbox.
Page 316 AMIS networking. The OfficeServ 7100 fully support the AMIS standard through the use of Network Mailboxes. Setting up the networking between 2 Samsung voicemail systems is a 3 stage process. The first stage is to export the Subscriber List from the remote node.
Page 317 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 download a text file from the web page. Note that popup blockers might prevent this file from being downloaded without first allowing it. Once the list is saved the next step is to go to the main node's voicemail and open the Network Mailbox Template block.
Page 318 2 for Spanish or stay on the line for English. Planning: The OfficeServ 7100 automated attendant supports the use of 2 languages simultaneously. These languages are set up on the System Parameters Language screen. Select First Language sets the first set of language prompts to load.
Page 319 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 number to 1001, then save &close. This will load the Prompt screen again. Make sure the language is set to Spanish. Enter an extension number in the upper right text box and click call to have the system call to prep for recording. Locate the page with the 1001 prompt and click the number 1001.
Page 320 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 On the Menu Input Processor screen press the Clear button to the right of the 6 Event Pointer. On the Menu Input Processor screen press the Clear button to the right of the 9 Event Pointer.
Page 321 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Enter an extension number in the upper right text box and click Call and answer the extension when it rings. Change the language drop down on the Prompt Recording Studio screen from English to Spanish.
Page 322 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 If we look at any default Mode block we will see that DT calls are sent to a Menu block called Direct Trunk. Looking at the Direct Trunk Menu we see that it is...
Page 323 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Set the Type to MNU. Click the Target Name field and select the Company A Night Menu. Enter a new Event Pointer called 702. Set the Action to Goto. Set the Type to MNU.
Page 324 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Click the Target Name field for the 702 Event Pointer and select the Company A Day Menu. Click the Target Name field for the 703 Event Pointer and select the Company B Day Menu.
Page 325 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 voicemail dial the page group and speak the recording. We know that speaking the recording will require a Speak block. We also know that dialing the page group will require a Dial block. But how do we record the message? A Mailbox can't send its' messages to a Speak block, so we seem to be at a dead end.
Page 326 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 the Dial block to alert the caller that they need to hang up. This way the Dial block will create a new call path and dial the page group successfully. But with all of that set up there's a few housekeeping things to clean up. For starters when they try to get to the Extension that is set for Screening they will hear "Transferring to Extension xxx".
Page 327 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Create a new EClass block called Paging. On the Prompts screen clear the Target herald prompt field. Clear the Monitored xfer prompt field. Change the Call screening prompt to 1010 then click Save.
Page 328 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Planning: The customer has provided a specific list of information that is needed. One way to accomplish this is to make a Mailbox and simply prompt the customer to leave all of this information. However, callers may miss a certain piece of necessary information, so we need a way to "force"...
Page 329 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Programming: Create a new Mailbox block with a number of 9998 and a Label Name of Query Result. On the Alerts screen change Message alert is currently on to Yes. In Alert phone number enter the technician's cell phone number and then click Save.
Page 330 OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 8 APRIL 2007 Change the Query prompt field to 6001. Change the Header prompt field to 6005 and click Save. On the Call Director screen change the Type field for the NEXT Event Pointer to QRY.

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