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HP RP2 2000 Maintenance And Service Manual
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HP RP2 2000 Maintenance And Service Manual

HP RP2 2000 Maintenance And Service Manual

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Maintenance and Service Guide
HP RP2 Retail System

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  • Page 1 Maintenance and Service Guide HP RP2 Retail System...
  • Page 2 Microsoft group of Windows 8. This computer may require companies. upgraded and/or separately purchased The only warranties for HP products and hardware, drivers, and/or software to take full services are set forth in the express warranty advantage of Windows 8 functionality. See statements accompanying such products and http://www.microsoft.com...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product overview ............................1 Product Models ..............................1 Standard features ..............................1 Rear components ..............................3 Connecting a serial device ........................4 2 Installing and Customizing the Software ......................5 Installing the Windows Operating system ......................5 Installing or upgrading device drivers (Windows systems) ..................
  • Page 6 Mounting the RP2 to a wall, swing arm, or pole-mounted bracket ..............20 Routing cables to external devices ........................21 Stand feet ................................23 Power supply ............................... 24 Optional HP integrated USB peripheral modules ....................27 Front panel ................................31 Memory ................................34 DDR3-SDRAM SODIMM ........................34 Replacing the SODIMM ........................
  • Page 7 Creating recovery media ........................85 Creating recovery media using HP Recovery Manager (select models only) ....85 Creating recovery discs with HP Recovery Disc Creator (select models only) ....86 Creating recovery discs ................86 Backing up your information ..................87 System Restore ..........................
  • Page 8 System Recovery when Windows is not responding ............. 89 System Recovery using recovery media (select models only) ........89 Using HP Recovery Disc operating system discs (select models only) ......90 Appendix A Power cord set requirements ......................92 General requirements ............................92 Japanese power cord requirements ........................

  • Page 9: Product Overview

    Product overview Product Models The HP RP2 Retail System offers 2 (two) base models which include different processors and touch technology, as identified below. For standard and optional features available on these two models, refer to Standard features on page...
  • Page 10 Cable management features ● Energy Star 6 qualified, EU Compliant, RoHS2 Compliant ● 87% energy efficient internal power supply adapter ● HP Limited Warranty, 3/3/3 standard: 3 years parts, 3 years labor, and 3 years on-site services Chapter 1 Product overview...

  • Page 11: Rear Components

    NOTE: The RP2 is shipped with the RJ-50 Serial Ports' power disabled. Enable power for each port within the HP BIOS. RJ-50 to DB9 cables are available from HP. Also refer to Connecting a serial device on page NOTE: An optional DisplayPort to VGA adapter cable is available from HP.

  • Page 12: Connecting A Serial Device

    Connecting a serial device Some serial devices may require a DB9 connector. Available options from HP are RJ-50 to DB9 adapter cables (either 1 meter or 2 meters in length) as shown below. NOTE: The serial ports can be configured as 5V or 12V powered serial ports. Refer to...

  • Page 13: Installing And Customizing The Software

    This action points the operating system to the appropriate drivers. Obtain the latest support software, including support software for the operating system, from http://www.hp.com/support. Select your country and language, select Drivers & Downloads, enter the model number of the computer, and click the Go button.

  • Page 14: Downloading Microsoft Windows Updates

    Downloading Microsoft Windows updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item...

  • Page 16: Optional Displays And Usb Devices

    8 GB 4 GB Optional displays and USB devices Item Description HP Retail Integrated 7-inch Customer Facing Display HP Retail Integrated 2x20 Display HP Retail Integrated Barcode Scanner HP Retail Integrated Fingerprint Reader HP Integrated Single-Head MSR HP Retail Integrated Webcam...

  • Page 17: Cables

    Cables Item Description Hard drive connector and cable Display (LVDS) cable Power button board cable Touch board cable RJ50 to DB9 cable 1 meter 2 meter Antennas and transceivers Adapter, DisplayPort to VGA (not illustrated) DisplayPort cable (not illustrated) Cables...

  • Page 18: Misc Parts

    64-GB, flash, MLC, 2.5-inch (not illustrated) 32-GB, flash, MLC, 2.5-inch (not illustrated) USB connector Speakers HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 () Foot kit (includes rubber foot and screw) Power button board Pad lock (not illustrated) Thermal pad kit (not illustrated) Grommet (hard drive screw, blue;...

  • Page 19: Plastic Parts

    Plastic parts Item Description Base side panel USB assembly, plastic Cable and I/O cover USB cover plate I/O cover (not illustrated) Stand arm cable clip (not illustrated) Plastic parts...

  • Page 20: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 21: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 22: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 23: Routine Care

    Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 24: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 25: Lithium Coin Cell Battery

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 26: Cable Management

    crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert. Cable management Always follow good cable management practices when working inside the computer.

  • Page 27: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

  • Page 28: Mounting The Rp2 To A Wall, Swing Arm, Or Pole-Mounted Bracket

    HP Quick Release. This apparatus is intended to be supported by UL or CSA Listed wall mount bracket. HP recommends that you use an HP Quick Release mounting bracket for wall mounting (part number EM870AA).

  • Page 29: Routing Cables To External Devices

    Routing cables to external devices Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
  • Page 30 Insert the tabs on the top of the cable cover into the slots on the rear panel (1) and then rotate the bottom part of the cover on to secure it (2). Reconnect the power cord and press the power button. Chapter 5 Removal and replacement procedures...

  • Page 31: Stand Feet

    Stand feet The bottom of the stand has four rubber feet. Each foot is secured to the stand with one Phillips screw. To remove a foot from the bottom of the stand: Prepare the computer for disassembly (Preparation for disassembly on page Position the computer to allow access to the bottom of the stand.

  • Page 32: Power Supply

    Power supply Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
  • Page 33 Slide the new power supply into the left side of the base. Connect the AC power cord to the right side of the power supply inside the base (1), insert the cord into the routing slot on the bottom edge of the base (2), and then route the cord under the base behind the foot (3) and out the rear of the base (4).
  • Page 34 Replace the side panels on the base. To do so, insert the tabs at the bottom edge of the panel onto the base (1) then rotate the top edge of the panel onto the base (2) so that it snaps in place. Connect the power cord to an electrical outlet.

  • Page 35: Optional Hp Integrated Usb Peripheral Modules

    7" LCD customer facing display, and 2D imager scanner. NOTE: Do not install an HP webcam, 2 x 20 LCD (complex and non-complex) customer facing display, or a 7" LCD customer facing display on the sides of the display head. These three peripheral modules must be installed on top of the display head for proper video orientation.
  • Page 36 Pry off the bottom part of the USB cover plate (1) and then pull the cover plate off the unit (2). Pull the plug that is inserted in the USB port out of the port. NOTE: Some models do not have plugs in the USB ports. Chapter 5 Removal and replacement procedures...
  • Page 37 Remove the two screws next to the USB port. The screws are needed to install the USB module. Slide the screw hole cover plate on the module back (1) and insert the USB connector on the module into the USB port (2). Optional HP integrated USB peripheral modules...
  • Page 38 Install the two screws that were previously removed (1) and slide the cover plate on the module forward to cover the screws (2). Reconnect the power cord and press the power button. Chapter 5 Removal and replacement procedures...

  • Page 39: Front Panel

    Front panel To access the internal components of the computer, such as the hard drive and memory module, you must remove the front panel. Push up on the bottom corners of the cable cover (1) and rotate the cover off the unit (2) to expose two of the screws that must be loosened to remove the front panel.
  • Page 40 Rotate the display head back to the horizontal position. Lift the front panel straight up and off the rear casing. Chapter 5 Removal and replacement procedures...
  • Page 41 Use the following image to determine proper placement of thermal pads under the panel on the rear casing. A thermal pad spare part kit is available. Front panel...

  • Page 42: Memory

    Memory Description 8 GB (PC3,12800, CL11) 4 GB (PC3,12800, CL11) The computer comes with one preinstalled double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline memory module (SODIMM). DDR3-SDRAM SODIMM CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the SODIMM or invoke system malfunction.
  • Page 43 Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before replacing the memory module. Regardless of the power-on state, voltage is always supplied to the memory module as long as the computer is plugged into an active AC outlet.

  • Page 44: Hard Drive

    Hard drive Description 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) 500 GB, 7200 rpm, 2.5 inch 320 GB, 7200 rpm, 2.5 inch 256 GB Solid-state Drive (SSD), self-encrypting (SED) 128 GB Solid-state Drive (SSD), self-encrypting (SED) 64-GB, flash, MLC, 2.5-inch 32-GB, flash, MLC, 2.5-inch CAUTION: If you are replacing a hard drive, be sure to back up the data from the old drive so that you can...
  • Page 45 Lift the hard drive carrier straight up and out of the drive bay. Remove the four grommet screws from the sides of the hard drive carrier. Hard drive...

  • Page 46: Battery

    Do not expose to temperatures higher than 60°C (140ºF). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. Chapter 5 Removal and replacement procedures...
  • Page 47 The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 48: Wlan Module

    WLAN module The WLAN module is secured with one screw and has two connected antennas. To remove the WLAN module: Prepare the computer for disassembly (Preparation for disassembly on page Remove the front panel (Front panel on page 31). To remove a WLAN module, disconnect the antenna cables from the module (1). Remove the Phillips screw (2) that secures the module to the system board.
  • Page 49 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket. To install a WLAN module, reverse the removal procedures. WLAN module...

  • Page 50: Drive Connector And Cables

    Drive connector and cables The drive connector and cables assembly is connected to the bottom of the drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the front panel (Front panel on page 31). Disconnect the drive data cable and drive power cable (1) from the system board. Remove the two Torx screws that secure the connector to the drive cage (2), and then remove the drive connector and cables from the computer (3).

  • Page 51: Power Button Board

    Power button board The power button board is located at the bottom, left of the computer. A separate cable connects the power button board to the system board. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the front panel (Front panel on page 31).

  • Page 52: Usb Port Assembly

    USB port assembly Description USB port assembly (plastic body) USB connector and cable Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the front panel (Front panel on page 31). Remove the screw from the USB connector (1), disconnect the cable from the system board (2), and then remove the USB port and cable.
  • Page 53 Remove the screws (1) from the USB assembly, and then rotate the assembly up and off the computer (2). NOTE: The screws you must remove differs depending on which USB assembly you are removing: On the top USB assembly, you must remove only the two black screws. On the left USB assembly, you must remove the two black screws and the bottom silver screw.
  • Page 54 If you need to remove the right USB assembly: Right USB assembly To install the USB assembly, reverse the removal procedures. Chapter 5 Removal and replacement procedures...

  • Page 55: Speakers

    Speakers The computer uses two speakers located on the bottom left and right sides. The speakers are wired together and plug into one connector. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the front panel (Front panel on page 31).
  • Page 56 Remove the two Torx screws (1) that secure the right speaker to the computer, disconnect the speaker cable from the system board connector labeled SPKR (2), and then lift the right speaker off the computer (3). To replace the speakers, reverse the removal procedures. Chapter 5 Removal and replacement procedures...

  • Page 57: Touch Board

    Touch board NOTE: For R-touch models, the display panel assembly includes a resistive touch board that is pre- programmed to the touch glass and mounted separately to the chassis. Be sure to use the same board this is supplied with the replacement display. Do not mix and match panels and touch boards. The touch board is not spared separately from the panel.

  • Page 58: Antennas And Transceivers

    Antennas and transceivers The wireless antennas connect from the WLAN module to transceivers at the top of the computer. Each transceiver is secured with one screw and sits atop a removable bracket. Prepare the computer for disassembly (Preparation for disassembly on page 19).
  • Page 59 To reinstall the antennas, reverse the removal procedure. When installing the antenna brackets, insert the tabs on the bottom of the brackets into the slots in the computer. Be sure to install the eyelet on the transceiver onto the tab on the top of the antenna bracket. Antennas and transceivers...

  • Page 60: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description System board with Intel Pentium J2900 processor For use in models without Windows 8.1 For use in models with Windows 8.1 Standard For use in models with Windows 8.1 Professional System board with Intel Celeron J1900 processor For use in models without Windows 8.1 For use in models with Windows 8.1 Standard...
  • Page 61 Slide the bracket toward the top of the computer (2), and then lift it from the computer. Remove the four Torx screws that secure the system board to the computer. NOTE: The two top system board screws also secure the top bracket. System board...
  • Page 62 Rotate the top bracket up and remove it from the computer. Chapter 5 Removal and replacement procedures...
  • Page 63 Lift the system board from the computer. Use the following image to determine proper placement of thermal pads under the system board. A thermal pad spare part kit is available. To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.

  • Page 64: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component SATA0 Dark blue Hard drive 12V USB Silver 12V powered USB connector SATAPWR0 White Hard drive power DISPLAYPORT Silver DisplayPort connector connector CMOS Yellow Reset CMOS Green Headphone jack LVDS White...

  • Page 65: Display Panel Assembly

    Display panel assembly WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the front panel (Front panel on page 31).

  • Page 66: Configuring The Software

    Configuring the MSR To configure the MSR, refer to the HP Point of Sale Configuration Guide (available in English only). The guide is available on the system's hard drive. In Windows 7 Professional or Embedded POSReady 7, select Start >...

  • Page 67: Configuring Powered Serial Ports

    Computer F10 Setup utility. NOTE: To access the Computer F10 Setup utility, restart the computer and press the key as soon as the HP logo screen is displayed (before the computer boots to the operating system). Configuring powered serial ports...

  • Page 68: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 69 NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the monitor light turns green to access the utility. NOTE: If the Computer Setup (F10) Utility is set to “fast boot”, use one of the following procedures to access Computer Setup: ●...

  • Page 70: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-1 Computer Setup—File Option Description System Information Lists: ● Manufacturer ● Product name ● SKU number ● Serial number ● Asset tag ● Ownership tag ●...

  • Page 71: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 72: Computer Setup-Security

    Table 7-2 Computer Setup—Storage (continued) Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached). NOTE: To drag a device to a preferred place, press Enter. To remove the device from consideration as a bootable device, press F5.
  • Page 73 Table 7-3 Computer Setup—Security (continued) Device Security (shows Allows you to set Device Available/Device Hidden (default is ‘Device Available’) for: supported devices only) ● Serial Port A ● Serial Port B ● Serial Port C ● Serial Port D ● System Audio ●...

  • Page 74: Computer Setup-Power

    (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 75: Computer Setup-Advanced

    Table 7-4 Computer Setup—Power (continued) S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled. S5 Wake on LAN – Enables or disables remotely waking up the computer from S5 (power is off) power state.
  • Page 76 Table 7-5 Computer Setup—Advanced (for advanced users) (continued) ● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, which allows one core of the system to run at a higher than standard frequency and power if other cores are idle.

  • Page 77: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.
  • Page 78 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 79 Control panel message Description Recommended action Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 76.) Verify monitor is attached and turned on. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image.
  • Page 80 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached.

  • Page 81: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 2218-ME Firmware Version should be updated ME firmware must be updated to match current Update to the latest ME firmware version. functionality contained in the system BIOS. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
  • Page 82 Reseat DIMMs. is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by Reseat the graphics card.
  • Page 83 Activity Beeps Possible cause Recommended action followed by a two second pause. Replace the system board. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes nine System powers on but is Check that the voltage selector, located on the times, once every second, unable to boot.

  • Page 84: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 85: Changing A Setup Or Power-On Password

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 86: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
  • Page 87 CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 60 for information on backing up the CMOS settings.

  • Page 88: 10 Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
  • Page 89 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 90: 11 System Backup And Recovery

    8, or Industry 8.1 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 91: Using Reset When The System Is Not Responding

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 83.

  • Page 92: Recovery Using Windows Operating System Media (Purchased Separately)

    Backing up, restoring, and recovering in Windows 7 and POSReady 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 93: Backing Up, Restoring, And Recovering In Windows 7 And Posready 7

    Backing up your information on page NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 94: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 95: Backing Up Your Information

    Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

  • Page 96: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 97: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 98: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create an operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 99 After the repair is completed: Eject the operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 and POSReady 7...

  • Page 100: Appendix A Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 101: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 102: Appendix B Specifications

    Specifications Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options installed.

  • Page 103: Index

    HP PC Hardware Diagnostics (UEFI) battery using for restore 90 downloading 80 disposal 17 Driver Recovery media, Windows HP Recovery Disc Creator, using 86 battery, replacing 38 beep codes 73 Driver Recovery media, Windows LEDs 73 8.1 84 cable cover, illustrated 11...
  • Page 104 passwords 77, 78 restoring the hard drive, Windows touch board cable plastic parts 11 illustrated 9 POST error messages 69 restoring the hard drive, Windows touch screen power button board 8.1 82 calibration 58 removal and replacement 43 RJ50 to DB9 cable transceivers power button board cable illustrated 9...
  • Page 105 Driver Recovery media 84 f11 recovery 82 hard drive recovery 82 operating system DVD 84 recovery partition 82 restoring the hard drive 82 Windows 8.1 backup and restore 82 Driver Recovery media 84 f11 recovery 82 hard drive recovery 82 operating system DVD 84 recovery partition 82 restoring the hard drive 82...

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