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Dell PowerEdge C6620 Installation And Service Manual
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Dell PowerEdge C6620 Installation And Service Manual

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Dell PowerEdge C6620
Installation and Service Manual
Regulatory Model: E81S
Regulatory Type: E81S001
February 2023
Rev. A00

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Summary of Contents for Dell PowerEdge C6620

  • Page 1 Dell PowerEdge C6620 Installation and Service Manual Regulatory Model: E81S Regulatory Type: E81S001 February 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................6 Chapter 2: PowerEdge C6620 system configurations and features ..........7 System configurations - inside view for PowerEdge C6620..................8 System configurations - rear view for PowerEdge C6620..................9 Network ports indicator codes............................12 Sled to hard drive mapping..............................13...
  • Page 4 Settings................................50 Device Settings................................51 Dell Lifecycle Controller..............................51 Embedded system management..........................51 Boot Manager..................................51 PXE boot....................................51 Chapter 6: Installing and removing system components ............. 52 Safety instructions................................52 Before working inside your system ..........................52 After working inside your system..........................53 Recommended tools.................................
  • Page 5 Chapter 10: Using system diagnostics..................129 Dell Embedded System Diagnostics..........................129 Running the Embedded System Diagnostics from Boot Manager..............129 Running the Embedded System Diagnostics from the Dell Lifecycle Controller........129 System diagnostic controls............................. 130 Chapter 11: Getting help......................131 Recycling or End-of-Life service information......................131 Contacting Dell Technologies............................

  • Page 6: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 7: Chapter 2: Poweredge C6620 System Configurations And Features

    ● Up to 16 x 2.5-inch SAS/SATA/NVMe (HDD/SSD) drives ● Up to 8 x E3.s NVMe SSD drives NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support >...

  • Page 8: System Configurations - Inside View For Poweredge C6620

    System configurations - inside view for PowerEdge C6620 Figure 1. Inside view of the PowerEdge C6620 sled (liquid cooling configuration) 1. Power connector 2. Support bracket 3. Memory module sockets 4. BOSS-N1: HWRAID 1, 2 x M.2 SSDs 5. Processor 1 and liquid cooling cold plate with leak sensor 6.

  • Page 9: System Configurations - Rear View For Poweredge C6620

    Figure 2. Inside view of the PowerEdge C6620 sled (air cooling configuration) 1. Power connector 2. Support bracket 3. Memory module sockets 4. BOSS-N1: HWRAID 1, 2 x M.2 SSDs 5. Processor 1 and heat sink module 6. OCP 3.0 card 7.
  • Page 10 For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. USB 3.0 port The USB ports are 9-pin, 3.0- compliant. These ports enable you to connect USB devices to the system. PowerEdge C6620 system configurations and features...
  • Page 11 Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. Sled power button Enables you to power on the sled while accessing it from the rear. Mini-DisplayPort Enables you to connect a display device to the system. PowerEdge C6620 system configurations and features...

  • Page 12: Network Ports Indicator Codes

    InfiniBand Logical Link - Traffic Green Blink InfiniBand Physical Link Issue Blink Green Ethernet Link - No Traffic Green Green Ethernet - Traffic Green Blink NOTE: The LED blink speed varies according to the traffic bandwidth. PowerEdge C6620 system configurations and features...

  • Page 13: Sled To Hard Drive Mapping

    Figure 7. Sled to drive mapping for 16 x 2.5-inch drive configuration 1. Drives 0–3 mapped to sled 1 2. Drives 4–7 mapped to sled 2 3. Drives 8–11 mapped to sled 3 4. Drives 12–15 mapped to sled 4 PowerEdge C6620 system configurations and features...

  • Page 14: C6600 Chassis Options And Drive Enumerations

    ● Using an M.2 boot drive in each C6620 sled enables use of front 2.5-inch drives entirely for application data. ● An NVMe PCI card can be used in the LP slot in each C6620 to provide high performance storage for say writes/cache. PowerEdge C6620 system configurations and features...
  • Page 15 Figure 12. 2.5-inch SAS/SATA/NVMe backplane chassis with four C6620 sleds C6600 chassis - 8 x E3.s drive configuration - Drive enumeration The image below shows the C6600 chassis with four C6620 sleds with all drive slots populated with NVMe drives. PowerEdge C6620 system configurations and features...

  • Page 16: Locating The Express Service Code And Service Tag

    The unique Express Service Code and Service Tag are used to identify the system. The information tag is located on the rear of the system that includes system information such as the Service Tag, Express Service Code, Manufacture date, NIC, MAC address, QRL label, and so on. PowerEdge C6620 system configurations and features...

  • Page 17: System Information Label

    4. iDRAC MAC address information label 5. Information tag (bottom view) Alternatively, the Service Tag information is located on a label on the left wall of the chassis. System information label Figure 16. System board connections and Jumper settings PowerEdge C6620 system configurations and features...
  • Page 18 Figure 17. Mechanical Overview and Memory information Figure 18. System tasks: Riser cable and OCP PowerEdge C6620 system configurations and features...
  • Page 19 Figure 19. System tasks: Liquid cooling cold plate with leak sensor PowerEdge C6620 system configurations and features...

  • Page 20: Chapter 3: Technical Specifications

    Video specifications • Environmental specifications Sled dimensions Figure 20. Sled dimensions Table 5. PowerEdge C6620 sled dimensions 174.4 mm (6.86 inches) 40.0 mm (1.57 inches) 549.7 mm (21.64 inches) - diskless configuration 561.3 mm (22.10 inches) - 2.5-inch E3.s configuration...

  • Page 21: System Weight

    Number of processors supported Generation Intel Xeon Scalable processors with up to 56 Up to two cores PSU specifications The PowerEdge C6620 system supports up to two AC or DC power supply units (PSUs). Table 8. PSU specifications Class Heat Frequency...

  • Page 22: System Battery Specifications

    System battery specifications The PowerEdge C6620 system supports CR 2032 3.0-V lithium coin cell system battery. Expansion card riser specifications The PowerEdgeC6620 system supports up to four PCI express (PCIe) slots on the system board. Table 9. Expansion card slots supported on the system board...

  • Page 23: Drives

    ● 16 x 2.5-inch SAS/SATA/NVMe (HDD/SSD) drives ● 8 x E3.s NVMe SSD drives NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support >Browse all Products >...

  • Page 24: Gpu Specifications

    GPU specifications The PowerEdge C6620 system supports up to two 75 W (Low-Profile) GPUs. Video specifications The PowerEdge C6620 system supports integrated Matrox G200 graphics controller from mini-DP display port. Table 14. Supported video resolution options Resolution Refresh rate (Hz)
  • Page 25 Table 17. Common Environmental Specifications for ASHRAE A3 and A4 Allowable continuous operations Maximum temperature gradient (applies to both 20°C in an hour* (36°F in an hour) and 5°C in 15 minutes (41°F in 15 operation and non-operation) minutes), 5°C in an hour* (41°F in an hour) for tape NOTE: * - Per ASHRAE thermal guidelines for tape hardware, these are not instantaneous rates of temperature change.

  • Page 26: Chapter 4: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • Setting up the system •...

  • Page 27: Options To Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 28: Resources To Install Operating System

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 29: Options To Download And Install Os Drivers

    To determine the most recent iDRAC release for your platform and for latest documentation version, see https://www.dell.com/support/article/sln308699. Options to download drivers and firmware You can download firmware from the Dell support site. For information about downloading firmware, see the Downloading drivers and firmware section.

  • Page 30: Chapter 5: Pre-Operating System Management Applications

    UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at www.dell.com/ poweredgemanuals.

  • Page 31: System Bios

    Table 24. System Setup Main Menu (continued) Option Description Device Settings Enables you to configure device settings for devices such as storage controllers or network cards. Service Tag Settings Enables you to configure the System Service Tag. System BIOS To view the System BIOS screen, power on the system, press F2, and click System Setup Main Menu > System BIOS. Table 25.
  • Page 32 Table 26. System Information details (continued) Option Description System Manufacturer Contact Information Specifies the contact information of the system manufacturer. System CPLD Version Specifies the current version of the system Complex Programmable Logic Device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware. Memory Settings To view the Memory Settings screen, power on the system, press F2, and click System Setup Main Menu >...
  • Page 33 Table 27. Memory Settings details (continued) Option Description When option is set to Enabled, the system performs the force full memory training steps on every power on and boot time is slowed on every boot. Memory Map Out This option controls DIMMs slots on the system. This option is set to Enabled by default.
  • Page 34 MADT Core Enumeration Specifies the MADT Core Enumeration. This option is set to default in Round Robin. Linear option supports industry core enumeration whereas, Round Robin option supports Dell optimized core enumeration. UPI Prefetch Enables you to get the memory read started early on DDR bus.
  • Page 35 256 threads are enabled (BIOS settings: All CCD, cores, and logical processors enabled). AVX ICCP Pre-Grant License Enables or disables AVX ICCP Pre-Grant License. This option is set to Disabled by default. Dell Controlled Turbo Pre-operating system management applications...
  • Page 36 Enables you to configure the Dell AVX scaling technology. This option is set to 0 by default. Enter the value from 0 to 12 bins. The value that is entered decreases the Dell AVX Scaling Technology frequency when the Dell-controlled Turbo feature is enabled.
  • Page 37 Table 29. Processor 1 details (continued) Option Description Microcode Specifies the processor microcode version. Table 30. Processor n details Option Description Family-Model-Stepping Specifies the family, model, and stepping of the processor as defined by Intel. Brand Specifies the brand name. Level 2 Cache Specifies the total L2 cache.
  • Page 38 Enables or disables the boot mode. The option is set to Non-RAID mode by default. BIOS NVMe Driver Sets the drive type to boot the NVMe driver. The available options are Dell Qualified Drives and All Drives. This option is set to Dell Qualified Drives by default.
  • Page 39 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to www.dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive.
  • Page 40 Domain Name>:<Unique String>. Leave it empty to use system generated value with following format: nqn.1988-11.com.dell:<Model name>.<Model number>.<Service Tag>. This is set to nqn.1988-11.com.dell:<model name>.<model number>.<service tag> by default. NVMe-oF Host Id This field specifies a 16 bytes value of the NVMe-oF host identifier that uniquely identifies this host with the controller in the NVM subsystem.
  • Page 41 Table 39. NVMe-oF SubSystem n Settings Option Description Interface NIC interface used for NVMe-oF connections. This option is set to Embedded NIC 1 Port 1 Partition 1 by default. Transport Type This field sets the value of transport type for NVMe-oF connection. This option is set to TCP by default.
  • Page 42 Table 40. Integrated Devices details (continued) Option Description The USB keyboard and mouse still function in certain USB ports during the boot process, depending on the selection. After the boot process is complete, the USB ports will be enabled or disabled as per the setting. Internal SD Card Port Enables or disables the internal SD card port.
  • Page 43 To view the Serial Communication screen, power on the system, press F2, and click System Setup Main Menu > System BIOS > Serial Communication. NOTE: The serial port is optional for the PowerEdge C6620 system. The Serial Communication option is applicable only if the serial COM port is installed in the system. Table 41. Serial Communication details...
  • Page 44 Table 41. Serial Communication details (continued) Option Description NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1.
  • Page 45 Table 42. System Profile Settings details (continued) Option Description performance or better power savings. This option is set to Balanced Performance by default. Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system profiles, except Custom by default. NOTE: This option can be disabled when System Profile is set to Custom.
  • Page 46 Table 44. TPM 2.0 security information Option Description TPM Information TPM Security NOTE: The TPM menu is available only when the TPM module is installed. Enables you to control the reporting mode of the TPM. When set to Off, the presence of the TPM is not reported to the OS.
  • Page 47 Table 45. System Security details (continued) Option Description Enable writes to Enables or disables the Enable writes to SGXLEPUBKEYHASH[3:0] from OS/SW. SGXLEPUBKEYHASH[3:0] from SGX LE Public Key Hash0: Sets the bytes from 0-7 for SGX Launch Enclave Public OS/SW Key Hash. SGX LE Public Key Hash1: Sets the bytes from 8-15 for SGX Launch Enclave Public Key Hash.
  • Page 48 Table 45. System Security details (continued) Option Description Secure Boot Mode Configures how the BIOS uses the Secure Boot Policy Objects (PK, KEK, db, dbx). If the current mode is set to Deployed Mode, the available options are User Mode and Deployed Mode.
  • Page 49 Steps 1. Turn on or reboot your system. 2. Type the system password and press Enter. Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password. You have three attempts to type the correct password.

  • Page 50: Idrac Settings

    NOTE: Accessing some of the features on the iDRAC settings needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at https:// www.dell.com/idracmanuals.

  • Page 51: Device Settings

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 52: Chapter 6: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 53: After Working Inside Your System

    CAUTION: Ensure that the chassis does not have a mixed architecture of PowerEdge C6420, PowerEdge C6525 and PowerEdge C6620 sled configurations. Mixing of sleds are not supported. When chassis or sled mismatch is detected, follow the procedures below: Table 49. Actions taken when chassis or sled mismatch is detected...

  • Page 54: Removing A Sled

    NOTE: For optimized thermal operation, do not mix single processor and dual processor sleds within the same chassis. NOTE: For optimized thermal operation, ensure to follow the sled population sequence shown in the image below: Figure 21. Sled Installation Guidelines Removing a sled Prerequisites 1.
  • Page 55 Figure 22. Removing a sled 4. To release the sled blank, press the retention latch on the sled to release the sled. 5. Slide the sled blank out of the enclosure. Figure 23. Removing a sled blank Installing and removing system components...

  • Page 56: Installing A Sled

    Next steps Replace the sled. NOTE: If the sled is not being replaced immediately, a sled blank must be installed to ensure proper cooling of the system. Installing a sled Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2.
  • Page 57 Figure 25. Insert the sled until the edge of the sled handle touches the edge of the enclosure chassis 5. Push inward on the handle until it rotates and locks the sled into place. 6. To install a sled blank, slide it into the enclosure until the retention latch locks it into place. Figure 26.

  • Page 58: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions.

  • Page 59: Support Bracket

    NOTE: Ensure that the SATA cables are routed behind the air shroud clip. NOTE: Route the cable properly to prevent the cable from being pinched or crimped. 2. Lower the air shroud until the blue clip locks in place. Figure 28. Installing the air shroud Next steps Follow the procedure listed in After working inside your...

  • Page 60: Installing The Support Bracket

    Figure 29. Removing the support bracket 2. Remove the support bracket from the chassis. Next steps Replace the support bracket. Installing the support bracket Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 61: Expansion Cards And Expansion Card Risers

    When an expansion card is not supported or missing, the iDRAC and Lifecycle Controller logs an event. This does not prevent your system from booting. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals. Removing the expansion card riser 1...

  • Page 62: Installing The Expansion Card Riser 1

    Figure 31. Removing the expansion card riser 1 Next steps Replace the expansion card riser Installing the expansion card riser 1 Prerequisites NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 63: Removing The Expansion Card Riser 2

    Figure 32. Installing the expansion card riser 1 Next steps Follow the procedure listed in After working inside your system. Removing the expansion card riser 2 Prerequisites NOTE: Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 64: Installing The Expansion Card Riser 2

    Figure 33. Removing the expansion card riser 2 Next steps Replace the expansion card riser Installing the expansion card riser 2 Prerequisites NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 65: Removing An Expansion Cards

    Figure 34. Installing the expansion card riser 2 Next steps Install the expansion card riser 2. Follow the procedure listed in After working inside your system. Removing an expansion cards Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2.
  • Page 66 Figure 35. Removing an expansion card from riser 1 Figure 36. Removing an expansion card from riser 2 3. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. Installing and removing system components...
  • Page 67 NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 37.

  • Page 68: Installing An Expansion Card

    Next steps Replace the expansion card. Installing an expansion card Prerequisites CAUTION: Expansion cards can only be installed in the slots on the expansion card riser. Do not attempt to install expansion cards directly into the riser connector on the system board. 1.
  • Page 69 Figure 40. Removing the expansion card filler bracket for riser 2 2. Holding the card by its edges, align the card with the slot on the riser. 3. Insert the card firmly until it is fully seated in the slot. 4.

  • Page 70: Removing The Riser Card

    Figure 42. Installing an expansion card in riser 2 Next steps Install the expansion card riser. 2. Follow the procedure listed in after working inside your system. Removing the riser card Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
  • Page 71 Figure 43. Removing the riser card from riser 1 Figure 44. Removing the riser card from riser 2 Next steps Replace the riser card. Installing and removing system components...

  • Page 72: Installing The Riser Card

    Installing the riser card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Align and insert the riser card with the screw holes on the riser. 2.
  • Page 73 Figure 46. Installing the riser card in riser 2 Next steps 1. If applicable, connect the cable to the riser card. 2. If removed, install the expansion card. Install the expansion card riser 1 install the expansion card riser 4. Follow the procedure listed in After working inside your system.

  • Page 74: Expansion Card Installation Guidelines

    Expansion card installation guidelines Figure 47. Expansion card slot connectors 1. Riser 1a or Riser 1a with support for SNAP I/O modules (Slot 1) 2. Riser 2b (Slot 2) The following table describes the expansion card riser configurations: Table 50. Expansion card riser configuration Configurations Expansion card PCIe Slots Controlling...
  • Page 75 Figure 48. Riser 1a- Slot 1, x16, LP-HL Figure 49. Riser 1b- Slot 1, x8 + x8, LP-HL Installing and removing system components...
  • Page 76 Figure 50. Riser 2a- Slot 2, x16, LP-HL Figure 51. Riser 2b- Slot 2, x16, LP-HL NOTE: The expansion-card slots are not hot-swappable. Installing and removing system components...
  • Page 77 The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order. Table 51.
  • Page 78 Table 52. Configuration 2: R1a+R2a (continued) Card type Slot priority Maximum number of cards Broadcom (NIC: 25G) 1, 2 Broadcom (NIC: 10G) 1, 2 Broadcom (NIC: 1G) 1, 2 Broadcom (HBA: FC32) 1, 2 Broadcom (HBA: FC64) 1, 2 Broadcom (OCP3: 25Gb) Integrated slot Broadcom (OCP3: 10Gb) Integrated slot...
  • Page 79 Table 54. Configuration 4: R1b + R2b Card type Slot priority Maximum number of cards Foxconn (BOSS N1) Broadcom (NIC: 100Gb) Broadcom (NIC: 25Gb) Broadcom (NIC: 10Gb) Broadcom (NIC: 1Gb) Broadcom (HBA: FC32) Broadcom (HBA: FC64) Broadcom (OCP3: 25Gb) Integrated slot Broadcom (OCP3: 10Gb) Integrated slot Broadcom (OCP3: 1Gb)
  • Page 80 Table 55. Configuration 5: R1a + R2b (continued) Card type Slot priority Maximum number of cards Broadcom (HBA: FC32) 1, 2 Broadcom (HBA: FC64) 1, 2 Broadcom (OCP3: 25Gb) Integrated slot Broadcom (OCP3: 10Gb) Integrated slot Broadcom (OCP3: 1Gb) Integrated slot Cornelis (OCP3: OPA) 1, 2 Cornelis (OCP3: OPA100)
  • Page 81 Table 56. Configuration 6: R1b + R2a (continued) Card type Slot priority Maximum number of cards Mellanox (NIC: NDRV) Mellanox (NIC: N200) Mellanox (NIC: H100) Mellanox (NIC: N400) Mellanox (NIC: 25Gb) Mellanox (OCP3: 25Gb) Integrated slot Nvidia (GPU: A2 16 GB) Table 57.

  • Page 82: Lom Riser Card

    LOM riser card Removing the LOM Prerequisites NOTE: Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 83: Installing The Lom

    Installing the LOM Prerequisites NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 84: Installing The M.2 Riser

    2. Follow the procedure listed in Before working inside your system. Remove the air shroud. Steps 1. Using a Phillips 2 screwdriver, remove the screw that secures the riser to the chassis. 2. Holding the blue tag, lift the riser to disengage the riser from the connector on the system board. Figure 54.

  • Page 85: Removing The M.2 Ssd Module

    Figure 55. Installing the M.2 riser Next steps Replace the air shroud. 2. Follow the procedure listed in After working inside your system. Removing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 86: Installing The M.2 Ssd Module

    Figure 56. Removing the M.2 SSD module from the M.2 riser Next steps Replace the M.2 SSD module. Installing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 87: System Memory

    System memory System memory guidelines The PowerEdge C6620 system supports DDR5 registered DIMMs (RDIMMs). System memory holds the instructions that are executed by the processor. Your system contains 16 memory sockets organized into 8 channels per processor. Memory channels are organized as follows: Table 58.

  • Page 88: General Memory Module Installation Guidelines

    Figure 58. Memory socket location Table 59. Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and DIMMs per Channel speed (DPC) RDIMM 1Rx8, 1Rx4 16 GB, 32 GB, 64 GB, DDR5 (1.1V), 4800 MT/s 4800 MT/s 128 GB, 256 GB 2Rx8, 2Rx4 NOTE: Mixing of memory module capacities in a system is not supported.

  • Page 89: Removing A Memory Module

    ● In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance. Table 60. Memory population rules Processor Configuration Memory population Memory population information Single processor Optimizer (Independent A{1}, A{2}, A{3}, A{4}, A{5}, A{6}, 1, 2, 3, 4 DIMMs are channel) population order A{7}, A{8}...

  • Page 90: Installing A Memory Module

    Figure 59. Removing a memory module Next steps Replace the memory module. 2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. NOTE: When operating your system with single processor, install memory module blanks in processor 2 memory sockets.

  • Page 91: Processor And Heat Sink Module

    Figure 60. Installing a memory module Next steps 1. Follow the procedure listed in After working inside your system. 2. To verify that the memory module has been installed properly, press F2 during reboot and navigate to System Setup Main Menu >...
  • Page 92 Figure 61. Loosening the captive nuts and set the Anti-Tilt wires to the unlocked position 3. Lift the processor and heat sink module (PHM) from the system and set the PHM aside with the processor side facing up. Figure 62. Removing a processor and heat sink module Next steps Remove the processor from the processor and heat sink module.

  • Page 93: Removing A Extended Heat Sink Module And Extended Heat Sink Bracket

    Removing a extended heat sink module and extended heat sink bracket Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system Remove the air shroud. NOTE: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool down before handling them.

  • Page 94: Removing The Processor From The Heat Sink Module

    Figure 64. Removing the extended heat sink bracket Next steps Remove the processor from the processor and heat sink module. Removing the processor from the heat sink module Prerequisites WARNING: Remove the processor from the processor and heat sink module (PHM) only if you are replacing the processor or heat sink.
  • Page 95 Figure 65. Lift the TIM break lever Figure 66. Aligning pin 1 marks of processor with tray NOTE: Ensure that to return the TIM break lever back to its original position. 4. Using your thumb and index finger, first hold the retaining clip release tab at the pin 1 connector, pull out the tip of the retaining clip release tab, and then lift the retaining clip partially from the heat sink.

  • Page 96: Installing The Processor Into A Heat Sink Module

    Figure 67. Removing the processor retaining clip Next steps Replace the processor into a processor and heat sink module (PHM). Installing the processor into a heat sink module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system Steps 1.
  • Page 97 Figure 68. Installing the processor retaining clip 3. Align the processor with processor retaining clip by using your fingers to press the retaining clip on all the four sides until it clicks into place. NOTE: Ensure that the processor is securely latched to the processor retaining clip. Figure 69.
  • Page 98 Figure 70. Applying thermal grease CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. NOTE: The thermal grease syringe is intended for single use only. Dispose of the syringe after you use it. 6.

  • Page 99: Installing The Processor And Heat Sink Module

    Figure 72. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Installing the processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor or the...
  • Page 100 Figure 73. Installing the processor and heat sink (PHM) 3. Set the Anti-Tilt wires to the locked position (outward position), and then using the Torx T30 screwdriver, tighten the captive nuts (8 in-lbf) on the heat sink in the order below: a.

  • Page 101: Installing The Extended Heat Sink Bracket And Extended Heat Sink Module

    Figure 74. Set the Anti-Tilt wires to the locked position and tightening the captive nuts Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Installing the extended heat sink bracket and extended heat sink module Prerequisites CAUTION:...
  • Page 102 Figure 75. Removing the extended heat sink bracket 3. Set the Anti-Tilt wires to the unlocked position on the heat sink (inward position). 4. Align the pin 1 indicator of the extended heat sink to the system board, and then place the processor and extended heat sink on the processor socket.

  • Page 103: Liquid Cooling Cold Plate With Leak Sensor

    Figure 76. Set the Anti-Tilt wires to the locked position and tightening the captive screws Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Liquid cooling cold plate with leak sensor This is a service technician replaceable part only. Removing a liquid cooling cold plate with leak sensor Prerequisites 1.
  • Page 104 Figure 77. Removing the cold plate with leak sensor 2. Disconnect the leak sensor cable from the system board. 3. Lift the rubber tubes from the groves in the rear bracket. 4. Ensure all four Anti-Tilt wires are in the locked position (outward position), and then using a Torx T30 screwdriver, loosen the captive nuts on the cold plate in the order that is mentioned below: a.

  • Page 105: Removing The Processor From The Cold Plate

    Figure 78. Loosening the captive nuts and set the Anti-Tilt wires to the unlocked position 6. Lift the cold plates and tubing assembly from the system and set aside with the processor side facing up. Next steps Replace the liquid cooling cold plate with leak sensor.
  • Page 106 3. Holding the processor by its edges, lift the processor away from the retaining clip, and then place the processor connector side down in the processor tray. Ensure pin 1 marks are aligned. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 79.

  • Page 107: Installing The Processor Into A Liquid Cooling Cold Plate

    NOTE: NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 81. Removing the processor retaining clip Next steps Replace the processor into a liquid cooling cold plate. Installing the processor into a liquid cooling cold plate Prerequisites 1.
  • Page 108 Figure 82. Installing the processor retaining clip 3. Align the processor with processor retaining clip by using your fingers to press the retaining clip on all the four sides until it clicks into place. NOTE: Ensure that the processor is securely latched to the processor retaining clip. Figure 83.
  • Page 109 Figure 84. Applying thermal grease CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. NOTE: The thermal grease syringe is intended for single use only. Dispose of the syringe after you use it. 6.

  • Page 110: Installing A Liquid Cooling Cold Plate

    NOTE: Ensure latching features on processor retaining clip and cold plate are aligned during assembly. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 86. Installing the cold plate onto the processor Next steps Install a liquid cooling cold plate with leak sensor.
  • Page 111 NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 87. Installing the processor and liquid cooling cold plate 3. Set the Anti-Tilt wires to the locked position (outward position), and then using the Torx T30 screwdriver, tighten the captive nuts on each cold plate, one at a time, in the order below: a.
  • Page 112 Figure 88. Set the Anti-Tilt wires to the locked position and tightening the captive nuts 6. Using a Phillips 1 screwdriver, tighten the screws that secure the rubber tube cover. Installing and removing system components...

  • Page 113: Optional Ocp Card

    Figure 89. Installing the rubber tube cover Next steps Follow the procedures listed in After working inside your system. Optional OCP card Removing the OCP filler Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 114: Removing An Ocp Card

    Figure 90. Removing the OCP card filler Next steps Install the OCP card. 2. Install the rubber tube cover. See install the liquid cooling cold plate with leak sensor step 6 to install the rubber tube cover. Install the expansion card riser Removing an OCP card Prerequisites 1.

  • Page 115: Installing An Ocp Card

    Figure 91. Removing an OCP card 3. Press down the OCP card retention latch to lock it. Next steps Install the OCP filler. 2. Install the rubber tube cover. See install the liquid cooling cold plate with leak sensor step 6 to install the rubber tube cover. Install the expansion card riser Installing an OCP card Prerequisites...

  • Page 116: Installing The Ocp Card Filler

    Figure 92. Installing an OCP card Next steps 1. Install the rubber tube cover. See install the liquid cooling cold plate with leak sensor step 6 to install the rubber tube cover. Install the expansion card riser 3. Follow the procedure listed in After working inside your system.

  • Page 117: System Battery

    Figure 93. Installing the OCP card filler Next steps 1. Install the rubber tube cover. See install the liquid cooling cold plate with leak sensor step 6 to install the rubber tube cover. Install the expansion card riser System battery This is a service technician replaceable part only.
  • Page 118 NOTE: Ensure that the + side of the battery is facing the battery holder clip. Figure 94. Removing the system battery CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2.

  • Page 119: System Board

    Next steps 1. If applicable, Install the expansion card riser 2. Follow the procedure listed in the After working inside your system. 3. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b.
  • Page 120 Figure 96. System board screws 3. To disengage the ports from the slots on the chassis, slide the system board toward the front of the chassis. 4. Incline the system board at an angle and lift the system board out of the chassis. NOTE: The numbers on the image do not depict the exact steps.

  • Page 121: Installing The System Board

    Installing the system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 122 Upgrading the Trusted Platform Module section. 4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide available at https://www.dell.com/idracmanuals 5. Follow the procedure listed in After working inside your system.

  • Page 123: Trusted Platform Module

    NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data. 4. Restore data from a previously created Hardware Server Profile, press F10 5. To restore the system configuration data, press Y 6. To use the default configuration settings, press N NOTE: After the restore process is complete, system reboots.

  • Page 124: Initializing Tpm For Users

    3. Slide the TPM module out from its connector. 4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board. 5. Pull the plastic rivet out of its slot on the system board. Installing the TPM Prerequisites 1.

  • Page 125: Chapter 7: Minimum Configuration To Post

    Minimum configuration to POST The components listed below are the minimum configuration to POST: ● One processor in socket processor 1 ● One memory module (DIMM) in socket A1 ● One power supply unit ● C6600 chassis (backplane board, link board, CM board, mid board, PIB board, cables) ●...

  • Page 126: Chapter 8: Upgrade Kits

    Upgrade Kits The table lists the available After Point Of Sale [APOS] kits. Table 61. Upgrade kits Kits Related links to service instructions Processors Installing the processor Risers Memory modules Installing the memory module Hard drives Hard drives SAS/SATA SSD Hard drives NVMe SSD BOSS N1 Installing the BOSS N1 card...

  • Page 127: Chapter 9: Jumpers And Connectors

    Jumpers and connectors This topic provides some basic and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must know the connectors on the system board.

  • Page 128: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 129: Chapter 10: Using System Diagnostics

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.

  • Page 130: System Diagnostic Controls

    System diagnostic controls Table 63. System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system.

  • Page 131: Chapter 11: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 132: Accessing System Information By Using Qrl

    Dell. This information is used by Dell Technical Support to troubleshoot the issue. ● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 133: Chapter 12: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 134 Table 64. Additional documentation resources for your system (continued) Task Document Location Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals > and troubleshooting OpenManage, see the OpenManage Server Administrator Dell OpenManage Server Administrator User’s...

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