Page 1 Accessibility contact information in U.S.A. : accessibility@sea.samsung.com If you experience issues, please do not take the TV back to the store. In the United States of America, call us at 1-800-SAMSUNG (1-800-726-7864) or visit us at www.samsung.com or www.samsung. com/spsn for support and warranty service.
Page 2 Support > Open e-Manual). Power-supply cords should be placed so that they are not On the website (www.samsung.com), you can download the likely to be walked on or pinched by items placed upon or manuals and see its contents on your PC or mobile device.
Page 3 If you want to install a wall mount kit that attaches to the register, or where it is exposed to direct sunlight. wall using two top screws only, be sure to use a Samsung Do not place any objects (vases etc.) containing water on wall mount kit that supports this type of installation.
Page 4 Confirm that the screws are firmly Always use cabinets or stands or mounting methods attached to the wall. recommended by Samsung. – You may need additional material such as wall anchors Always use furniture that can safely support the television depending on the type of wall.
Page 5 Operation Internet security This apparatus uses batteries. In your community, there Samsung takes a number of steps to protect its Internet- might be environmental regulations that require you to compatible Smart TVs against unauthorized incursions and dispose of these batteries properly. Please contact your hacking.
Page 6 TV may differ depending on the model. The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not removed. If (One Connect Box Supported Model only) protective film is attached, remove the film.
Page 7 Try pointing the remote directly at the TV from 5 ft. to 6 ft. Troubleshooting (1.5-1.8 m) away. If your TV came with a Samsung Smart Remote (Bluetooth For more information, refer to "Troubleshooting" in the Remote), make sure to pair the remote to the TV. To pair e-Manual.
Page 8 04 Specifications and Decreasing power consumption Other Information When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To Specifications decrease power consumption, unplug the power cord when you don't intend to use the TV for a long time.
Page 9 Unpacking and Installation Guide Scan this QR code with your smart phone to see BN68-15935D-00 helpful videos.
Page 10 (M4 x L14) (M4 x L14) Power Cable Samsung Smart User Manual / Remote Regulatory Guide...
Page 13 (M4 x L14) (M4 x L14) (M4 x L14)
Page 14 37.8 inches 22.0 inches 1.1 inches 24.4 inches 8.7 inches 20.7 lbs 29.5 lbs 43QN9*C 42.5 inches (960.8 mm) (558.9 mm) (26.9 mm) (619.9 mm) (220.0 mm) (9.4 kg) (13.4 kg) 43.8 inches 25.4 inches 1.1 inches 27.8 inches 8.7 inches 29.8 lbs 38.8 lbs 50QN9*C...
Page 15 When the remote control is damaged or you smell smoke or burning fumes, immediately stop operation and then repair it at the Samsung service center. Do not arbitrarily disassemble the remote control. Be careful not to let infants or pets suck or bite the remote control. Fire or explosion may occur, resulting in...
Page 16 TV, and then press and hold the buttons simultaneously for 3 seconds or more. Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions. – The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 17 Using Accessibility Functions (may differ with model) Accessing your TV's accessibility functions The Accessibility Shortcuts button on your remote provides easy access to the accessibility functions on your TV. Press and hold the Volume button to display the Accessibility Shortcuts menu. Some functions may not appear depending on the access method.
Page 18 Sign Language Guide Settings Provides a description of menu items with sign language. Learn TV Remote This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control. When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press the (Return) button twice to exit Learn TV Remote.
Page 19 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn Menu Screen link below.
Page 20: Table Of Contents
108 Using Timeshift Remote Control and Peripherals 108 Getting to know Recording and Timeshift controls and About the Samsung Smart Remote (QLED TV / The Frame / options S9*C Series / CU8 Series / CU77** model) 110 Using the Channel List...
Page 21 Troubleshooting 146 Using Other Functions Precautions and Notes Picture Issues 148 Before Using the Recording and Timeshift Functions 184 The screen is flashing or has become dark 150 Read Before Using Apps 184 The picture is not bright, or the picture colors do not look clear 151 Read Before Using the Internet Function 185 The picture colors are black and white or do not look the...
Page 22 198 Connected to a local network, but not to the Internet. 207 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer. Anynet+ (HDMI-CEC) Issues 207 Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if 199 What is Anynet+? the Voice Assistant button is pressed.
Page 23 Accessibility Guidance 209 The TV narrates the screen events in voice-over. Diagnosing TV operational issues Learn Menu Screen 210 Self Diagnosis 213 Using the Remote control 211 Cannot select Signal Information in Self Diagnosis. 215 Using the Accessibility Menu 211 Reset Smart Hub 221 Using the TV with Voice Guide on 211 Reset picture 223 Using the guide...
Page 24: Connection Guide
(eARC/ARC), Optical, USB, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup • Video Device: HDMI • Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera Sharing, Apple AirPlay • PC: HDMI, Screen Sharing (Wireless), Easy Connection to Screen, Apple AirPlay •...
Page 25: Connecting An Antenna
• External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
Page 26: Connecting To The Network
Connecting to the network You can get access to the network through your TV. (left directional button) Settings All Settings Connection Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired network connection (left directional button) Settings All Settings...
Page 27 Establishing a wireless network connection (left directional button) Settings All Settings Connection Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 28 The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
Page 29 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 30: Displaying Your Mobile Device Screen On The Tv
Displaying your mobile device screen on the TV You can watch the screen of your mobile device on the TV screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View Apple AirPlay View), the TV screen switches to the...
Page 31 Music Wall screen. This function may not be supported depending on the model. This function is only available in Samsung mobile devices with Android 8.1 or higher. Enable Tap View on your mobile device. For more information about configuration, refer to 'Enabling Tap View'.
Page 32: Connection Cables For External Devices
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input or output ports on external devices.
Page 33 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.
Page 34: Switching Between External Devices Connected To The Tv
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup." When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 35 Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup."...
Page 36: Connection Notes
Connection Notes When connecting an external device, note the following: The number of connectors, and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors, and their names and locations may differ with the manufacturer.
Page 37 Connection notes for audio devices • To obtain better TV audio quality, connect a soundbar or A/V receiver to the TV. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
Page 38 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 39: Remote Control And Peripherals
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. About the Samsung Smart Remote (QLED TV / The Frame / S9*C Series / CU8 Series / CU77** model) Learn about the buttons on the Samsung Smart Remote.
Page 40 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to the Media Home. Press and hold to turn off the TV completely. Used as MIC when using voice recognition with the remote control.
Page 41 Launch app button Available apps may differ depending on the geographical area or contents provider. Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 42: About The Remote Control (Cu7 Series)
About the Remote Control (CU7 Series)(except for CU77** model) Learn about the buttons on the Remote Control. - 24 -...
Page 43 Button Description (Power) Press to turn the TV on or off. Each time you press this button, Settings menu / virtual numeric pad / Option pad are displayed alternately. (Settings - Number - • Use this button to access additional options that are specific to the feature in use. Option button) •...
Page 44 For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup." To use the Remote Control to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV using an HDMI cable.
Page 45: Connecting The Samsung Smart Remote To The Tv
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 46: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote Setup
Control the TV and connected external devices with a Samsung remote control. (left directional button) Connected Devices Universal Remote Setup You can control all external devices connected to the TV using a single Samsung remote. Run the Universal Remote Setup menu to register external devices.
Page 47: Using Anynet+ (Hdmi-Cec)
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup."...
Page 48: Controlling The Tv With A Keyboard, Mouse, Or Gamepad
Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the TV. (left directional button) Settings All Settings Connection External Device Manager Input Device Manager Try Now Try Now You can connect a keyboard, mouse, or gamepad to control the TV easily.
Page 49 Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Enter key Selects or runs a focused item ESC key Returns to the previous screen Number keys Enter numbers F1 key...
Page 50 Using the Gamepad Check the supported gamepads. Try Now This function may not be supported depending on the model or geographical area. Manufacturer Controllers Connection Force feedback Xbox Series X/S controller Xbox One S controller Microsoft Xbox 360 controller Xbox Elite Wireless Controller Series 2 Xbox Adaptive controller Dualsense Sony...
Page 51 Using the controller Button Description Left joystick and dpad 4 way navigation • Up / Down : Volume control (Up / Down) • Left / Right : Channel control (Up / Down) on TV screen Right joystick • Select (press): Mute the sound 'A' button or 'X' button (Sony Only) Enter (OK) 'B' button or 'O' button (Sony Only)
Page 52: Entering Text Using The On-Screen Virtual Keyboard
Setting up the input devices (left directional button) Settings All Settings Connection External Device Manager Input Device Manager Try Now • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language Keyboard Type functions. • Mouse Settings Try Now You can set up the mouse with the Primary Button...
Page 53 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 54: Smart Features
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music and perform more functions.
Page 55 Displaying the Home Screen Press the button. The image on your TV may differ from the image above depending on the model and geographical area. Privacy Choices From your TV, easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected.
Page 56 This function may not be supported depending on the model or geographical area. For more information, refer to "Using Samsung Gaming Hub." Media View a variety of TV programs. Install various apps offered by Smart Hub, such as video, music and sports apps, and use the apps from the TV.
Page 57 Launching Smart Hub automatically (left directional button) Settings All Settings General & Privacy Start Screen Option Start with Smart Hub Home Try Now Enabling Start with Smart Hub Home automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature.
Page 58 Automatic casting in Multi View (left directional button) Settings All Settings General & Privacy Start Screen Option Autorun Multi View Casting Try Now Casting YouTube content from the mobile device automatically displays the content on Multi View. It is available on the screen for any broadcast, external device, or app that supports Multi View. This function may not be supported depending on the model.
Page 59: Using Ambient Mode
Using Ambient Mode Learn about the functions available in Ambient mode. left directional button Ambient Try Now Set your TV to display a photo or content you desire when the TV is not used. This function may not be supported depending on the model. On The Frame models, the Ambient mode is integrated in the...
Page 60 Function and content preview Select a preferred content and a preferred background and set them as your Ambient mode. While in Ambient mode, press the Select button on the remote control to view the content details. You can use the SmartThings app on a Mobile Device to select a desired content and change the settings. Indicates content perfectly suited for the time of the day.
Page 61 • Edit Customize the settings to suit your preferences. Available functions may not be supported depending on the model or content. – Weather Filter You can add a weather effect to content. – Time Filter You can select any background time format for content. –...
Page 62 • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
Page 63 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
Page 64 The image on your TV may differ from the image above depending on the model and geographical area. Ambient Screen Options Following Ambient mode options are configurable: This menu can be found at the bottom of the Ambient home. To configure the option settings, scroll down to the far bottom.
Page 65: Using Art Mode
TV Controller button of the TV. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and color tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
Page 66 About the Art Home screen left directional button The image on your TV may differ from the image above depending on the model and geographical area. Useful Information View information and promotions related to the home. List of image categories From the displayed list of categories, select an image and press the Select button to view details about the image.
Page 67 • Favorite Add or delete specific images in Favorite by pressing Select on the remote control. To view items that are set as Favorites, navigate to My Art Store Favorite. – Favorite: The item is not set as favorite – Favorite: The item is set as favorite •...
Page 68 • Payment Info View artwork purchase details, and easily purchase artworks by entering required payment information. For details about payment information, visit Samsung Checkout (sbox.samsungcheckout.com). - 50 -...
Page 69 Art Mode Options Configure options related to the mode screen. This menu can be found at the bottom of the home. To configure the option settings, scroll down to the far bottom. • Sleep After The TV automatically turns off if no motion is detected around the TV for a specified period of time. Press the Select button to specify a time period.
Page 70 Once you have installed the SmartThings app on your mobile device, you can use the following functions: You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. If the TV is not registered in your SmartThings app, press (Add Device) and register the TV before using the mode.
Page 71 Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected.
Page 72: Using Samsung Gaming Hub
Using Samsung Gaming Hub Gamestream a wide variety of games right on your TV through Samsung Gaming Hub. Connect your controller through Bluetooth or USB. left directional button Games This function may not be supported depending on the model or geographical area.
Page 73 Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub. Select a game to view the game details. Installation of related apps is required to run some games. The image on your TV may differ from the image above depending on the model and geographical area.
Page 74: About The Media Home Screen
About the Media Home Screen View a variety of TV programs. Install various apps offered by Smart Hub, such as video, music and sports apps, and use the apps from the TV. left directional button Media The image on your TV may differ from the image above depending on the model and geographical area. APPS Install a variety of apps offered by Smart Hub, such as video, music, sports and game apps, and use the apps from the TV.
Page 75 Access your last watched TV program, app or last used input source. On Now Display a list of TV programs or Samsung TV Plus content items currently being aired. This function may not be supported, depending on the input signal and settings.
Page 76 The loading time it takes to start watching YouTube 8K Content may vary depending on the Internet bandwidth or Internet access speed you are using at that time. In the future, depending on the operation policy of Samsung and YouTube services, whether YouTube 8K content is recommended through the Home screen may vary.
Page 77 Media Options This menu can be found at the bottom of the Media home. To configure the option settings, scroll down to the far bottom. This function may not be supported depending on the model or geographical area. • Preferences: Select a preferred service to receive content recommendations to suit your preference. •...
Page 78: About The Menu Home Screen
Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording, etc.
Page 79 Connected Devices Select an external device that is connected to the TV. For more information, refer to "Switching between external devices connected to the TV." Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features.
Page 80 • Sound Output You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. • Bluetooth Device List Connect your TV to Bluetooth devices. This can be done by selecting Bluetooth Device List to automatically search for Bluetooth devices.
Page 81 • Color Tone You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button. • Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the down directional button, and then select Picture Clarity Settings.
Page 82: Using A Samsung Account
Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung account. Samsung account can be used on TV, mobile device, and website with one ID. In the U.S.A., only users over 13 can sign in.
Page 83 • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung account, visit the Samsung accounts website (https://account.samsung.com).
Page 84: Using Workspace
Download the Easy Connection to Screen PC app from http://smsng.co/easy and then install it on your PC. Log in to the same Samsung account for both TV and PC. When the PC is turned on and connected via the network, Workspace's Home Screen displays the PC.
Page 85 Connecting a Remote PC (left directional button) Connected Devices Workspace Windows PC Manual Connection Try Now (left directional button) Connected Devices Workspace Remote Login Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac.
Page 86 Enter the required settings for connecting the computer remotely. The image on your TV may differ from the image above depending on the model and geographical area. PC/Profile Enter the IP address or profile of the PC you want to connect to. •...
Page 87 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
Page 88 DeX. If that is the case, follow the instructions shown on the mobile device screen to connect the software. This function is available only on mobile devices that support the wireless Samsung DeX. Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website.
Page 89 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 90: Using The Apps Service
If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
Page 91 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 92 Managing installed apps Select Settings on Apps. You can manage installed apps. The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1. Select an app to delete. 2. Select Delete. The selected app is deleted.
Page 93 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in (left directional button) Settings All Settings...
Page 94: Using The E-Manual
Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
Page 95 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimize and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.
Page 96: Using The Internet
Internet function more easily after connecting a keyboard and mouse. You can scroll webpages with the directional button on the Samsung Smart Remote or Remote Control. The webpages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function."...
Page 97: Using Smartthings
Using SmartThings It allows the TV to connect and control the detected various devices in the same space. (left directional button) Connected Devices SmartThings Try Now Try Now You can control the devices registered to the SmartThings cloud and devices directly connected to this product with a remote control.
Page 98 USB device External devices The devices must be connected to the HDMI or USB port. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. Life Displays recommended Life services that can be viewed or controlled from SmartThings.
Page 99 (left directional button) Connected Devices Use the SmartThings Hub features Try Now Use the SmartThings Hub features on various Samsung products to connect IoT devices (e.g., light bulbs, plugs, or sensors) that are supported by SmartThings. (left directional button) Connected Devices...
Page 100 Register and manage devices via SmartThings Try Now Registering peripheral devices of the TV When there is a device detected near the TV, a registration pop-up appears on the TV screen. When there is no device detected, the pop-up may not appear. To connect a Bluetooth device, make sure that the device has been paired.
Page 101 Use the screen's sensors via SmartThings Try Now When you activate the sensor, you can see the sensor device on the SmartThings Device tab. You can create various IoT scenarios with TV without purchasing a separate IoT sensor. (left directional button) Connected Devices SmartThings Settings...
Page 102: Playing Pictures/Video/Music
"Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 103 Playing multimedia content on a PC or mobile device Select a device with media content in (left directional button) Connected Devices Sources. The media content list in the device appears. Select a media content item from the list. The selected content is played. The content may not be played depending on the encoding method or file format.
Page 104 Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space. Visualizations are generated on your TV that alter and respond to the frequency of your music. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
Page 105 • Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. •...
Page 106 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
Page 107 • Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option.
Page 108: Using Multi View
You can add or delete a screen in the current Multi View screen by pressing the down directional key on the Samsung Smart Remote. With 8K models (QN7**C series or higher), you can configure a view with 3-5 screens.
Page 109 Multi View, press and hold the button or press the button on the Samsung Smart Remote. The start and stop of this function can also be voice-controlled by pressing the button on the Samsung Smart Remote. This function operates only by TV broadcasts, external devices, or apps that support Multi View.
Page 110: Using Bixby
Bixby is available only when the TV is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 111 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. For details on how to use Bixby, press the button once: •...
Page 112 The image on your TV may differ from the image above depending on the model and geographical area. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. Tutorials View tutorials related to the Bixby.
Page 113 • Voice Wake-up Configure settings on how to wake up Bixby with your voice. You can configure the following settings: Samsung Soundbar to interact with Bixby., Bixby wake-up options, and Wake-Up Sensitivity. ( Explore Settings Voice Wake-up). Voice Wake-up function may not be supported depending on the model or geographical area.
Page 114 Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the network. •...
Page 115: Using The Game Bar
Game Mode Settings Game Mode) is or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Try Now Learning about the Game Bar The image on your TV may differ from the image above depending on the model and geographical area.
Page 116 Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 32:9...
Page 117 Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or adventure game which involves many dynamic scenes. Game Settings Moves the menu to Game Mode Settings. Virtual Aim Point You can see the virtual aim point on the screen.
Page 118 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. If the TV is connected to a computer and Game Mode is set to either or Auto, the wide screen (21:9...
Page 119 Configuring 144 Hz game settings If the TV is a model that supports 144 Hz, you can play 144 Hz games. • Models that support 144 Hz: QN9**C, QN95C, S95C, S90C, QN90C (43/50 inches only) • Resolutions that support 144 Hz are as follows: Game Bar Screen Ratio Resolution set in PC 1920 x 1080p @ 144...
Page 120: Tv Viewing And Recording
TV Viewing and Recording Use a variety of convenience features offered by your Samsung TV while watching TV. You can also edit your list of channels and create a list of favorite channels. Using the Guide See the programming schedules of different channels on a single screen.
Page 121 Additional options related to broadcast programs Navigate to the desired program and press and hold the Select button to access the following options: These functions may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. •...
Page 122: Recording Programs
Recording Programs Record a current or upcoming program using a USB device instead of a video recorder. Connect a USB device to use the TV's recording features. Carefully read all related precautions before using a recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions." You can record only the programs that are received through an antenna.
Page 123 Using the recording schedule management screen On the remote control, press the button. Use the directional buttons to navigate to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. The following options are available on the Recording &...
Page 124 • Schedule Recording Navigate to Schedules and press Schedule Recording. Add, edit, or cancel a program recording schedule. Specify the Antenna, Channel, Repeat, Date, Start Time, and End Time settings and then select Save to schedule a recording of a specific program at a specific time on a specific date. Up to thirty Schedule Viewing Schedule Recording...
Page 125: Setting Up Schedule Viewing
Setting Up Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. appears next to programs that have been configured for a scheduled viewing. To set up a schedule viewing, you must first set the TV's clock ( (left directional button) Settings Try Now...
Page 126: Using Timeshift
Using Timeshift Watch scenes you missed and rewind to specific points of the program using Time Shift. To activate Timeshift while watching a broadcast, press either the button, and then use the directional buttons on the remote control to select Timeshift or press the button.
Page 127 • Rewind Fast Forward This function is not available while you are watching a program that is currently being broadcast. • Stop Recording Stop Timeshift Ends the recording or Timeshift function. • Record You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording.
Page 128: Using The Channel List
• Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Page 129: Using The Channel Edit Function
Using the channel edit function Edit the channels stored on your TV. Accessing the channel edit screen Access the Channel List or Guide. Press Edit Channels to access the channel edit screen. Using the channel edit functions Edit Channels screen icons indicate the following: •...
Page 130: Using A Personal Favorites List
Using a Personal Favorites List Create frequently watched channels as favorite channels. On the Edit Channels Channel List screens, the icon appears next to favorite channels. Creating a Favorites List Access the Edit Channels screen. For details on how to access the channel edit screen, refer to "Accessing the channel edit screen." Press the left directional button on the remote control to select the desired Favorites.
Page 131: Tv-Viewing Support Functions
TV-Viewing Support Functions Use the functions that are available while watching TV. Scanning for available channels (left directional button) Settings All Settings Broadcasting Auto Program Try Now Do not use this function if your TV is connected to a cable box or satellite box. If the TV has saved channels, Auto Program deletes the existing list, and then saves the newly scanned channels.
Page 132 Enable Data Service (left directional button) Settings All Settings Broadcasting Data Service Try Now Access services from entertainment providers, online providers, and CE manufactures through Data Service. This function may not be supported depending on the model or geographical area. Some channels may not include the Data Service.
Page 133 Setting the functions for the service provider (left directional button) Settings All Settings Broadcasting Service Provider Try Now Enable or disable the broadcast service provider feature. This function may not be supported depending on the model or geographical area. Viewing broadcast service provider info (left directional button) Settings All Settings...
Page 134: Picture And Sound
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using Intelligent Mode Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
Page 135 • EyeComfort Mode Settings This function is available only when Adaptive Picture is set to EyeComfort. – EyeComfort Mode Duration Set the sunrise and sunset time automatically. Or you can manually select the schedule. – Start Time Set the Start Time manually. This function is available only when EyeComfort Mode Duration is set to Custom.
Page 136 Adaptive Sound Pro Try Now • Provides optimized sound quality by analyzing the viewing space and the acoustic components of the content. This function can be used only when the microphone switch at the bottom of the TV is active and the sound output is set Speaker.
Page 137: Adjusting The Picture Quality
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode (left directional button) Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode.
Page 138 Configuring advanced picture settings (left directional button) Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now Adjust the overall picture brightness. The closer to 50, the brighter the picture. •...
Page 139 HDR Tone Mapping Try Now • Automatically adjusts the brightness with tone mapping processing according to the HDR content information. This function may not be supported depending on the model or geographical area. • Film Mode Try Now Touch up an old video to improve the picture quality for a better viewing experience. This function is only available when the input signal is TV or HDMI (1080i).
Page 140 Smart Calibration Try Now • Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer. This function may not be supported depending on the model or geographical area. To use this function, use a Smartphone that is compatible with the function. The list of compatible models is shown below.
Page 141: Changing The Picture Size And Position
All Settings Picture Picture Size Settings Try Now These functions may not be available on Samsung TV Plus and some applications. • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
Page 142: Setting The Viewing Environment For External Devices
This function may not be supported depending on the model. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
Page 143 Game Motion Plus Settings Try Now • You can configure the Game Motion Plus settings. This function may not be supported depending on the model. – Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or adventure game which involves many dynamic scenes.
Page 144 External Device Manager Cable Box IP Remote Try Now Set the cable box that supports IP control to be controlled with Samsung remote control. This function may not be supported depending on the model. Using Input Signal Plus (left directional button)
Page 145: Configuring A Sound Mode And Expert Settings
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode (left directional button) Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 146 Digital Output Audio Delay Try Now • Adjust the output delay time for digital audio. This function is available when the input source is HDMI and the receiver is connected via HDMI-ARC or HDMI-eARC. When the receiver can't process the input source, it may operate in the Auto option.
Page 147: Using The Sound Support Functions
If the soundbar is connected to the TV via both HDMI and Optical, HDMI may be selected first even if you select Optical. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.
Page 148 When the call is ended, the Buds automatically connects to the TV. This feature is supported only when the TV and mobile phone are connected to the same Samsung account. If the Galaxy Buds is disconnected while listening to TV sound with the Buds, the TV sound is muted.
Page 149 • The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the TV. For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
Page 150: System And Support
System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. (left directional button) Settings All Settings General &...
Page 151 Adjusting the clock for DST and time zone (left directional button) Settings All Settings General & Privacy System Manager Time Clock Try Now Sets the right time by setting Daylight Savings Time (DST) and your local time zone. • Time Zone Selects your time zone.
Page 152 Setting the clock manually (left directional button) Settings All Settings General & Privacy System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date Time using the directional buttons on the remote control.
Page 153: Using The Power And Energy Saving Functions
Using the Power and Energy Saving Functions Use the power saving functions to reduce the TV power consumption. Reducing the power consumption of the TV (left directional button) Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options.
Page 154 Samsung TV Plus is operating. • Available Remote Battery Try Now You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. - 136 -...
Page 155: Using The Panel Care Functions
Using the Panel Care Functions Adjusts settings to protect the screen. Setting the Panel Care (S9*C Series only) (left directional button) Settings All Settings General & Privacy Panel Care This function is supported on the S9*C series only. • Pixel Shift Moves pixels at regular intervals to prevent screen issues.
Page 156: Updating The Tv's Software
Update Now Try Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 157: Using The Parental Settings Function
Using the Parental Settings function Configure content or app security settings. (left directional button) Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password.
Page 158: Audio And Video Functions For The Visually Or Hearing Impaired
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions (left directional button) Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions.
Page 159 The TV screen is turned off but audio continues (left directional button) Settings All Settings General & Privacy Accessibility Picture Off Try Now Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
Page 160 Inverting the screen color (left directional button) Settings All Settings General & Privacy Accessibility Color Inversion Try Now You can invert the colors of the text and background for the setting menus displayed on the TV screen to make it easier to read them.
Page 161 Showing captions (left directional button) Settings All Settings General & Privacy Accessibility Caption Settings Try Now Caption to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.
Page 162 Listening to the TV through Bluetooth devices (for the hearing impaired) (left directional button) Settings All Settings General & Privacy Accessibility Multi-output Audio Try Now You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
Page 163: Using Voice Assistants On The Tv
Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant (left directional button) Settings All Settings General & Privacy Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your TV.
Page 164: Using Other Functions
Using Other Functions You can view other functions. Changing the menu language (left directional button) Settings All Settings General & Privacy System Manager Language Try Now Setting up a password (left directional button) Settings All Settings General & Privacy System Manager Change PIN Try Now...
Page 165 Managing External Devices (left directional button) Settings All Settings Connection External Device Manager Device Connect Manager Try Now When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...
Page 166: Precautions And Notes
Precautions and Notes Instructions and information that you must read after installation are available for you. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording and schedule recording are not supported in the U.S.A. and Canada. Recording may not be supported depending on the model or geographical area.
Page 167 • When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.
Page 168: Read Before Using Apps
• If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit https://www.samsung.com for more information on specific device information and content availability.
Page 169: Read Before Using The Internet Function
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 170 • Authentication Modes: WEP, WPAPSK, WPA2PSK • Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 171: Read Before Playing Photo, Video, Or Music Files
• Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2023. - 153 -...
Page 172 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 173 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 16320 x 12240 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 *.heic HEIF 16320 x 12240 The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
Page 174 Supported video codecs (QLED TV(except for Q6*C/Q7*C Series)/S9*C Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi 3840 x 2160: 60 *.mkv H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.asf *.wmv 4096 x 2160: 60...
Page 175 Supported video codecs (Q7*C Series, 85CU8 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 60 H.264 BP/MP/HP 3840 x 2160 *.mkv 1920 x 1080: 120 *.asf HEVC (H.265 - Main, 3840 x 2160 Main10) *.wmv...
Page 176 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 177 Supported video codecs (Q6*C Series (except for 32Q6*C Series)) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP 4096 x 2160 *.avi HEVC (H.265 - Main, *.mkv 4096 x 2160 Main10) *.asf Motion JPEG 3840 x 2160 *.wmv Dolby Digital...
Page 178 Supported video codecs (CU8 Series(except for 85CU8 Series)) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 120 4096 x 2160 *.asf 4096 x 2160: 60 HEVC (H.265 - Main, *.wmv Main10)
Page 179 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 180 Supported video codecs (CU7 Series, 32Q6*C Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital...
Page 181 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 182 Supported video codecs (The Frame (32LS03C model)) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP *.avi HEVC (H.265 - Main, *.mkv Main10) *.asf Motion JPEG *.wmv Dolby Digital *.mp4 MPEG4 SP/ASP LPCM *.mov Window Media Video ADPCM(IMA, MS) v9 (VC1)
Page 183 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 184 Supported video codecs (QN7**C Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 3840 x 2160: 60 *.avi H.264 BP/MP/HP 3840 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 Main10) *.wmv...
Page 185 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 186 Supported video codecs (QN8**C Series or higher) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 Main10)
Page 187 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 188: Read After Installing The Tv
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 189: Supported Resolutions For Uhd Input Signals
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma...
Page 190: Resolutions For Input Signals Supported By 8K Models
Resolutions for Input Signals supported by 8K models (QN7**C series or higher) Check the resolutions for input signals supported by 8K models (QN7**C series or higher). This function may not be supported depending on the model. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma...
Page 191: Supported Resolutions For Freesync (Vrr)
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. FreeSync (VRR) is only available in select models. For models that support FreeSync (VRR), refer to "Using FreeSync." Horizontal Vertical Resolution...
Page 192: Read Before Connecting A Computer (Supported Resolutions)
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models), and 7680 x 4320 @ 60 Hz (QN7**C series or higher).
Page 193 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 194 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 195: Supported Resolutions For Video Signals
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 196 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...
Page 197: Read Before Using Bluetooth Devices
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
Page 198: Blocking Programs Based On Their Tv Rating
Blocking programs based on their TV Rating Read this information before viewing a blocking program. To block content in Rating, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL.
Page 199 Blocking movies based on their Motion Picture Association of America (MPAA) rating Movie Rating (MPAA) system applies to all materials with supplied ratings in the U.S.A. From the MPAA: “The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children.”...
Page 200 Blocking programs based on their Canadian French Rating Canadian French Rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
Page 201: Licenses
HDMI Licensing Administrator, Inc. Open Source License Notice Open Source used in this product can be found on the following webpage (https://opensource.samsung.com). This license may not be supported depending on the model or geographical area. - 183 -...
Page 202: Troubleshooting
Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimization,...
Page 203: The Picture Colors Are Black And White Or Do Not Look The Way They Should Look
Go to Picture and adjust the Picture Mode, Contrast, Brightness, and Sharpness settings. • (left directional button) Settings All Settings Picture Picture Mode Try Now • (left directional button) Settings All Settings Picture Expert Settings Contrast Try Now • (left directional button) Settings All Settings Picture...
Page 204: The Tv Automatically Turns Off By Itself
The TV automatically turns off by itself If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. •...
Page 205: The Tv Remains On Or Does Not Turn On Automatically
The TV remains on or does not turn on automatically. If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
Page 206: The Tv Image Does Not Look As Good As It Did In The Store
Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 207: The Picture Is Distorted
The picture is distorted The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies. Remove and reconnect the power cord, and check the remote control battery. If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.
Page 208: Captions Appear On The Tv Screen
Captions appear on the TV screen Turn off the Caption function in Caption Settings. • (left directional button) Settings All Settings General & Privacy Accessibility Caption Settings Caption Try Now The HDR of the connected external device turns off If the Input Signal Plus feature is turned on, the range of receiving HDMI input signals is expanded, allowing you to view HDR content sent from an external device.
Page 209: Sound And Noise Issues
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the TV? The connection method may differ depending on the audio device, such as HDMI (eARC/ARC), Optical, Bluetooth, and Wi-Fi.
Page 210: Hdmi (Earc/Arc) Is Connected, And There Is No Sound
HDMI (eARC/ARC) is connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-Through. If a soundbar or A/V receiver that does not support Dolby Digital+ is used and Pass-Through is selected, there is no sound when a Dolby Digital+ source is received.
Page 211: Whenever A Function Is Used On The Tv Or The Channel Is
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. Turn off the Voice Guide function in Voice Guide Settings. •...
Page 212: The Volume Of The External Device Cannot Be Adjusted
I want to turn the TV and audio device off and on at the same time. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
Page 213: Channel And Broadcast Issues
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. "Weak or No Signal" displayed in TV mode or cannot find channel. Make sure that the external device is connected securely and turned on. Move to Connected Devices to switch to other input sources.
Page 214: External Device Connectivity Issues
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the TV. The video is OK but there is no audio.
Page 215: No Screen Appears When Connecting The Tv To An External Device
No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. • (left directional button) Connected Devices Connection Guide Try Now Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Page 216: Network Issues
Network Issues When the TV has difficulties connecting to the network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. (left directional button) Settings Support Device Care Self Diagnosis...
Page 217: Anynet+ (Hdmi-Cec) Issues
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 218: The Message "Connecting To Anynet+ Device
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. Move the focus to the Anynet+ device at (left directional button) Connected Devices Sources, press the down directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.
Page 219: Remote Control Issues
The remote control does not work. The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 220: Recording Issues
This function may not be supported depending on the model or geographical area. Cannot record videos received from an external device or Samsung TV Plus. The recording function is only available for digital broadcast channels received by the TV. You cannot record videos...
Page 221: The "Format Device" Message Appears When The Timeshift
The "Format Device" message appears when the Timeshift or recording function is used. To use the recording function, the storage device connected to the TV must have been already formatted. Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS. This function is not available in the U.S.A.
Page 222: Apps
Apps When apps aren't working, these steps may help resolve the problem. I launched an app, but it's in a different language. How can I change the language? Languages supported by an app may be different from the TV Language set in the menu.
Page 223: Media Files
Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played.
Page 224: Voice Assistant Issues
Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The microphone is off. Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays a pop-up window showing whether the microphone is turned on or off.
Page 225: Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer
The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 226: Other Issues
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use.
Page 227: The Tv Is Making A Popping Noise
For details on how to attach the stand, refer to the Unpacking and Installation Guide. To remove the stand, follow the attachment steps in reverse order. The Unpacking and Installation Guide can be downloaded from the Samsung Electronics website at https:// www.samsung.com/support/.
Page 228: Diagnosing Tv Operational Issues
Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Self Diagnosis (left directional button) Settings Support Device Care Self Diagnosis Try Now You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues.
Page 229: Cannot Select Signal Information In Self Diagnosis
Self Diagnosis Signal Information Try Now Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. • (left directional button)
Page 230: Getting Support
Try Now You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
Page 231: Accessibility Guidance
Using the Remote control You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or Remote Control Hold the remote control with the buttons facing towards you.
Page 232 • If you press the button and then press the down directional button or press the button while viewing a program, the Recordings, Schedule Manager, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow and blue options appear. Record Timeshift may not be supported depending on the model or geographical area.
Page 233: Using The Accessibility Menu
• Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are 2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the...
Page 234 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the network. To speak a command, press and hold the button (located near the top right of the Samsung Smart Remote,...
Page 235 Learning about the Accessibility menu functions • Voice Guide Settings Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basic operations such as changing channels and adjusting the volume, provides voice descriptions about the current broadcast and the following broadcast, and offers guidance on setting up Scheduled Viewing events.
Page 236 • Off: Displays the caption on the screen. Turn down the volume – Caption Mode You can select a desired caption mode from the list. – Digital Caption Options You can set the caption display details. Position function is available only in the programs that provide captions. Your TV supports the caption from the broadcaster.
Page 237 • Learn TV Remote Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does.
Page 238 • Zoom Menu and Text You can enlarge important elements on the menu such as the names of programs. • Grayscale You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors. Grayscale is on, some Accessibility...
Page 239: Using The Tv With Voice Guide On
Select button. • (Channel) button Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the right one is (Channel) button. Push up or pull down the (Channel) button to change the channel.
Page 240 • Samsung Smart Remote / Remote Control Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the left one is (Volume) button. Push up or pull down the (Volume) button to change the volume.
Page 241: Using The Guide
See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the program information.
Page 242 When you open the Guide, a table grid of channels and programs is displayed. In the top rows, the selected filter type and the time are shown. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel.
Page 243 • Edit Recording Time You can change the start and end times of scheduled program recordings. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program.
Page 244: Using Schedule Viewing
Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( (left directional button) Settings Try Now...
Page 245: Using The Channel List
This function may not be supported depending on the incoming broadcast signal. • Samsung TV Plus While the TV is connected to the network, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Page 246: Recording
Recording Recording a program to an external hard drive connected via USB. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions."...
Page 247 Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: •...
Page 248 Viewing recorded programs On the remote control, press the button. Use the directional buttons to move to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. To play a program, use the up and down directional buttons to move between program titles. Press the Select button to play the program or press the right directional button to move to a list of options.
Page 249: Using Smart Hub
Learn how to use Smart Hub to access apps, games, movies, and more. Smart Hub Use a variety of Smart Hub content offered by your Samsung TV. Some Smart Hub services are for pay services. To use Smart Hub, the TV must be connected to the network.
Page 250 Play games from the TV screen by connecting a Controller to the TV. Configure settings to optimize the Controller and audio device for playing games. This function may not be supported depending on the model or geographical area. For more information, refer to "Using Samsung Gaming Hub." • Media View a variety of TV programs.
Page 251: Launching The E-Manual
Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home Screen contains 1 row of menu icons. Use the left and right directional buttons to move within a row.
Page 252: Using Bixby
Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the network and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

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