en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation WARNING ‒ Risk of electric shock! Incorrect installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing. ▶...
Page 6
en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
Page 8
en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en 1.6 Safe cleaning and maintenance WARNING ‒ Risk of electric shock! Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff. ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be re- placed by the manufacturer, the manufacturer's Customer Ser- vice or a similarly qualified person in order to prevent any risk.
en Preventing material damage Make sure that the length of the ▶ 2 Preventing material thread on the connection to the water tap is at least 10 mm. damage If the water pressure is too high or too low, the appliance may not be ATTENTION! able to operate properly.
Environmental protection and saving energy en Remove all detergent residue, Set the maximum spin speed if you ▶ spray residue or other residues im- want to dry the laundry in the tumble mediately if they come into contact dryer afterwards. with the appliance. a The drier the laundry, the shorter the programme duration when dry- ing which, in turn, reduces energy...
en Installation and connection Replace the accessories in ques- ▶ 4 Installation and con- tion before operating the appli- ance. nection → "Accessories", Page 31 Note: The appliance has been tested 4.1 Unpacking the appliance at the factory to check it is in working order. As a result, water stains may ATTENTION! remain in the appliance.
Page 13
Installation and connection en If the appliance is tilted at an angle 4.4 Removing the transit greater than 40°, residual water may bolts leak out of the appliance and cause material damage. The appliance is secured for trans- Tilt the appliance carefully. portation using transit bolts on the ▶...
en Installation and connection Remove the power cable from the Push the 4 cover caps downwards. holder. Note: To install the transport locks to Remove the 4 sleeves. transport the appliance, perform these steps again in the reverse or- der. 4.5 Connecting the appliance Connecting the water inlet hose WARNING Risk of electric shock!
Installation and connection en safety regulations, and should in- Water outlet connection types clude a residual current circuit- This information is intended to help breaker. you to connect this appliance to the water outlet. Insert the mains plug of the appli- ance's power cable in a socket ATTENTION! nearby.
Page 16
en Installation and connection To align the appliance, turn the ap- pliance feet. Check that the appli- ance is level using a spirit level. All appliance feet must stand firmly on the ground. Use a WAF 17 wrench to tighten the lock nuts against the housing until they are hand-tight.
Familiarising yourself with your appliance en 5 Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. Maintenance flap for the drain Water inlet hose → Page 14 pump → Page 44 Door...
en Familiarising yourself with your appliance Manual dosing compartment / : Dispenser for fabric softener or liquid detergent : Dispenser for liquid deter- gent 5.3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. 5.4 Operating logic Programmes → Page 27 Programme selector...
Page 19
Familiarising yourself with your appliance en tings by pressing the buttons. The ac- To hide the additional buttons, tivated settings are highlighted briefly press More again. brightly on the display. Adjusting the display of additional ATTENTION! buttons Pressing on the display with force You can adjust the buttons that are may cause damage.
en first time Add washing powder that contains Changing a setting value a bleaching agent to the manual If you activate certain settings, the dosing compartment. display shows selection buttons and you can change the setting value. Press the selection buttons ▶...
Page 21
Display en 7 Display The display shows the current settings, options or relevant information. Note: Additional functions may be available as a result of software updates. If a software update is available, you can find further information in the Home Connect app. Example: Display Display Designation More information...
Page 22
en Display Display Designation More information Steaming Programme status Blood Blood The stain type is activated. Grass Grass The stain type is activated. Red Wine Red Wine The stain type is activated. Sweat Sweat The stain type is activated. Butter/Oil Grease and oil The stain type is activated.
Page 23
Display en Display Designation More information Door ¡ Lights up: The door is locked. – To add laundry, the door can be un- locked. → "Adding laundry", Page 34 – To open the door, you can cancel the programme. → "Cancelling the programme", Page 34 ¡...
Page 24
en Buttons 8 Buttons Some buttons are hidden for a re- Note: Additional functions may be duced display. You can display these available as a result of software up- additional buttons on the display. dates. → "Displaying or hiding additional but- If a software update is available, you tons", Page 19 can find further information in the The selection of programme settings...
Page 25
Buttons en Button Selection More information i-DOS 2 ¡ Activate Briefly press the button to activate or deactivate the intelligent dosing sys- ¡ Deactivate tem for fabric softener or liquid de- ¡ Dispenser con- tergent . tents Press the button for approx. 3 ¡...
Page 26
en Buttons Button Selection More information More ¡ Displaying or ¡ If you briefly press the button, you hiding addi- can display or hide additional but- tional buttons tons. ¡ Adjusting the → "Displaying or hiding additional display of addi- buttons", Page 19 tional buttons ¡...
Page 27
Programmes en 9 Programmes Notes ¡ The laundry's care labels provide you with additional information on pro- gramme selection. ¡ Additional functions may be available as a result of software updates. If a software update is available, you can find further information in the Home Connect app.
Page 28
en Programmes Programme Description Max. load (kg) Wash items made from cotton, linen, or synthetic or blended fabrics. Suitable for lightly soiled laundry. Programme setting: ¡ Max. 60 °C ¡ Max. 1400 rpm Delicate/Silk Wash delicate, washable items made from silk, vis- cose and synthetic fabrics.
Page 29
Programmes en Programme Description Max. load (kg) Hygiene Plus Wash hard-wearing items made from cotton, linen or blended fabrics. Suitable for allergy sufferers and for strict hygiene requirements. Note: Once the set temperature has been reached, it remains constant throughout the entire washing process.
en Programmes Programme Description Max. load (kg) Automatic Wash hard-wearing items made from cotton, or syn- 40°C thetic or blended fabrics. The degree of soiling and the type of fabric are automatically detected. The washing process is ad- apted. Note: The temperature and spin speed cannot be adjusted in this programme and are set automatic- ally.
Accessories en 10 Accessories Use original accessories. These have been made especially for your appli- ance. Note: Some accessories are avail- able in other colours. Contact → "Customer Service", Page 61. Order number Water inlet hose exten- Extend the water inlet WMZ2381 sion hose for cold water or AquaStop (approx.
en operation ¡ Do not mix different liquid deter- Press the required programme. gents → "Programmes", Page 27 ¡ Do not mix detergent and fabric softener ¡ Do not use products that have ex- pired or are highly congealed ¡ do not use products containing solvents, caustic agents or volatile substances ¡...
operation en Requirements 13.3 Adjusting the pro- ¡ The laundry is prepared and sor- gramme settings ted. → "Laundry", Page 31 Requirement: A programme has ¡ The drum is empty. been set. → "Setting a programme", Page 32 Open the door. Adjust the programme settings. Place the laundry in the drum. ▶...
en operation a The display shows the programme – If the water level is high, start duration or the programme end the Spin programme or select time. a suitable programme for drain- a After the programme has ended, ing. the display shows: End. → "Programmes", Page 27 Remove the laundry.
Childproof lock en Wipe the rubber gasket dry and re- So that the programme currently move any foreign objects. running is not cancelled, the pro- gramme selector must be set to the initial programme. 15 Intelligent dosing sys- The optimum quantities of liquid de- tergent and fabric softener are dis- pensed automatically depending on the programme and settings.
en Intelligent dosing system ¡ Activate the intelligent dosing sys- 15.2 Filling the dispensers tem once the programme has If you want to use the intelligent dos- ended. ing system or if the appliance dis- → "Buttons", Page 24 plays a notification during operation → "Buttons", Page 25 of the appliance, fill the dispensers.
Home Connect en Pour liquid detergent and fabric To set , press i-DOS 2. softener into the relevant dis- a The display shows . pensers. To set , press i-DOS 2 again. → "Detergent drawer", Page 17 To end the setting process, wait briefly. 15.4 Basic dosage The basic dosage depends on the manufacturer's instructions for the de- tergent, the water hardness and the...
en Home Connect The Home Connect app guides you 16.2 Setting up Home Con- through the entire login process. Fol- nect low the instructions in the Home Con- nect app to configure the settings. Requirements ¡ The Home Connect app has been Tips installed on your mobile device. ¡...
Home Connect en 16.4 Activating Wi-Fi on the 16.7 Remote start appliance Enable the appliance for remote start via the Home Connect app. Requirements ¡ The Home Connect menu is called Note Remote start is deactivated for safety → "Calling up the Home Connect reasons in the following menu", Page 38 circumstances: ¡...
en Home Connect 16.9 Data protection Please see the information on data protection. The first time your appliance is registered on a home network connected to the Internet, your appliance will transmit the following types of data to the Home Connect server (initial registration): ¡...
Basic settings en 17 Basic settings You can configure the basic settings for your appliance to meet your needs. 17.1 Overview of the basic settings Note: Additional functions may be available as a result of software updates. If a software update is available, you can find further information in the Home Connect app.
en Programme counter 17.2 Changing the basic set- 19 Cleaning and servi- tings cing Requirement: The display shows all To keep your appliance working effi- additional buttons. ciently for a long time, it is important → "Displaying or hiding additional but- to clean and maintain it carefully. tons", Page 19 To call up the basic settings, press 19.1 Cleaning the drum...
Cleaning and servicing en Remove the pump unit. 19.2 Cleaning the detergent drawer If you want to replace the liquid de- tergent or fabric softener in the dis- penser with another product or if the detergent drawer is dirty, clean the detergent dispenser. ATTENTION! The pump unit contains electrical components.
en Cleaning and servicing Clean the pump unit with a damp cloth. Clean the housing of the detergent drawer in the appliance. Clean the detergent drawer and the cover with a soft, damp cloth or hand shower. Push in the detergent drawer. 19.3 Cleaning the drain pump Dry the detergent drawer, cover Clean the drain pump regularly, at...
Page 45
Cleaning and servicing en Open and remove the service flap. CAUTION - Risk of scalding! When you wash at high temperat- ures, the detergent solution gets hot. Do not touch the hot detergent ▶ solution. To allow the detergent solution to flow out into the container, remove the sealing cap.
Page 46
en Cleaning and servicing Ensure that both impellers can Cleaning the drain pump turn. Requirement: The drain pump is empty. → Page 44 Since water may remain in the drain pump, unscrew the pump cap carefully. The filter insert in the pump ‒ housing may become stuck due to coarse particles of dirt.
Cleaning and servicing en Insert and close the service flap. Remove any blockages from the intake opening. 19.4 Cleaning the intake Note: Do not use any sharp or poin- opening in the rubber ted objects. gasket Regularly check the intake opening in the rubber gasket for any block- ages and clean the intake opening.
Page 48
en Troubleshooting 20 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
Troubleshooting en Fault Cause and troubleshooting "E:30 / -80" Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
Page 50
en Troubleshooting Fault Cause and troubleshooting "E:30 / -10" and/or The water inlet hose is kinked or jammed. Ensure that the water inlet hose is not kinked or ▶ jammed. Water level measurement system is defective. Note: With the error message, the appliance starts a draining process.
Page 51
Troubleshooting en Fault Cause and troubleshooting "E:30/-20" Detergent dosage is too high. If you dose manually, reduce the amount of deter- ▶ gent for the next washing cycle with the same load. Additional water is added. Do not add any extra water to the appliance while it ▶...
Page 52
en Troubleshooting Fault Cause and troubleshooting The programme does Push in the detergent drawer until the symbol goes ▶ not start. out. The pump for the intelligent dosing system is blocked. Switch off the appliance. Clean the pump unit. → "Cleaning the detergent drawer", Page 43 Switch the appliance on.
Page 53
Troubleshooting en Fault Cause and troubleshooting The water is not drain- The water outlet hose is connected too high. ing. Install the water outlet hose at a maximum height of ▶ 1 metre. Pump cover is not correctly assembled. Correctly assemble the pump cover. ▶...
Page 54
en Troubleshooting Fault Cause and troubleshooting The programme dura- The programme operation is optimised electronically. tion changes during This may change the programme duration. the wash cycle. Not a fault – no action required. ▶ The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.
Page 55
Troubleshooting en Fault Cause and troubleshooting i-DOS 1 i-DOS 2 can- Intelligent dosing is not intended for this programme. not be actuated. Not a fault – no action required. ▶ → "Starting the programme with intelligent dosing system", Page 35 Programme progress does not allow intelligent dos- ing.
Page 56
en Troubleshooting Fault Cause and troubleshooting Loud noises during Appliance is not correctly aligned. the spin cycle. → "Aligning the appliance", Page 15 ▶ The appliance feet are not fixed. Secure the appliance feet. ▶ → "Aligning the appliance", Page 15 Transit bolts have not been removed. → "Removing the transit bolts", Page 13.
Page 57
Troubleshooting en Fault Cause and troubleshooting The spin result is not Unbalance load detection system is using a reduced satisfactory. The laun- spin speed to eliminate an unbalance. dry is too wet/too Redistribute the laundry in the drum. ▶ damp. Note: Where possible, mix large and small items in the drum.
Page 58
en Troubleshooting Fault Cause and troubleshooting Insufficient cleaning. Detergent or care products have congealed in dis- pensers of the intelligent dosing system. Check whether the detergent used is suitable. → "Detergents and care products", Page 31 Drain the dispenser. → "Cleaning the detergent drawer", Page 43 Clean the dispenser.
Page 59
Troubleshooting en Fault Cause and troubleshooting Odours have formed Humidity and detergent residue may promote the in the appliance. formation of bacteria. → "Cleaning the drum", Page 42 ▶ If you are not using the appliance, leave the door ▶ and detergent drawer open so that residual water can evaporate.
en Transportation, storage and disposal Empty the dispensers. 20.1 Emergency release Releasing the door 21.2 Inserting the transit bolts Requirement: The drain pump is empty. → Page 44 Secure the appliance before trans- ATTENTION! Escaping water may portation using transit bolts in order cause material damage. to prevent transport damage.
Customer Service en 21.4 Disposing of old appli- 22 Customer Service ance Function-relevant genuine spare parts Valuable raw materials can be re- according to the corresponding Eco- used by recycling. design Order can be obtained from Customer Service for a period of at WARNING least 10 years from the date on Risk of harm to health!
en Customer Service Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. 22.2 AQUA-STOP guarantee In addition to warranty claims against the seller under the purchase agree- ment and in addition to our manufac- turer's warranty, we offer compensa- tion under the following conditions.
Consumption values en 23 Consumption values The following information is provided in accordance with the EU Ecodesign Regulation. The values given for programs other than the Eco 40-60 are indic- ative only and were determined in accordance with the applicable standard EN60456. The automatic dosing function has been deactivated for this pur- pose.
en Technical data Length of the 210 cm 24 Technical data power cord This product contains light sources Appliance height 84.5 cm from energy efficiency class F. These Appliance width 59.8 cm light sources are available as a spare part and must only be replaced by Appliance depth 59.0 cm trained specialist staff.
A detailed Declaration of Conformity can be found online at www.bosch- home.co.uk among the additional 25 Declaration of Con- documents on the product page for formity your appliance.
Page 68
Expert advice for your Bosch home appliances, help with problems or a repair from Bosch experts. Find out everything about the many ways Bosch can support you: www.bosch-home.com/service Contact data of all countries are listed in the attached service direct- ory.