Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 Transporting sensitive components..........................9 After working inside your computer..........................9 2 Technology and components......................10 USB features..................................
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Removing the speakers..............................40 Installing the speakers..............................42 Heat sink....................................44 Removing the Heatsink..............................44 Installing the Heatsink..............................46 System fan................................... 48 Removing the system fan.............................48 Installing the system fan............................... 50 Power-adapter port................................52 Removing the DC-in port............................. 52 Installing the DC-in port..............................54 LED board.....................................56 Removing the LED board.............................
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Replacing the palmrest and keyboard assembly...................... 106 5 Troubleshooting........................109 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................109 Running the ePSA diagnostics........................... 109 System diagnostic lights..............................109 WiFi power cycle.................................110 6 Getting help..........................111 Contacting Dell..................................111 Contents This manual downloaded from http://www.manualowl.com...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.
Technology and components This chapter details the technology and components available in the system. Topics: • USB features • USB Type-C • HDMI 1.4a • Power button LED behavior USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers.
• USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling. •...
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Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using “alternate modes,”...
3. DisplayPort 1.4 – compatible with existing DisplayPort monitors, devices and cables 4. USB Power Delivery - Up to 130W on supported computers Key Features of Thunderbolt 3 over USB Type-C 1. Thunderbolt, USB, DisplayPort and power on USB Type-C on a single cable (features vary between different products) 2.
Power button LED behavior On certain Dell Latitude systems, the power button LED is used to provide an indication of the system status, and as a result the power button illuminates when pressed. The systems with the optional power button/fingerprint reader will have no LED under the power button and hence will apply the available LED's in the system to provide an indication of the system status.
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Power button with fingerprint reader will have no LED and will leverage the available LED's in the system to provide indication of the system status • Power Adapter LED: • The LED on Power adapter connector illuminates white when power is supplied from electrical outlet. •...
Major components of your system 1. Base cover 2. Heatsink Major components of your system This manual downloaded from http://www.manualowl.com...
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17. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
Disassembly and reassembly microSD card Removing microSD card Steps 1. Follow the procedure in Before working inside your computer. 2. Press in on the microSD card [1] and remove it from the computer [2]. Installing microSD card Steps Slide the SD card into its slot until it clicks into place [1, 2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. Steps 1. Loosen the eight captive screws that secure the base cover to the computer. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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2. Pry the base cover from the edge using a plastic scribe [1, 2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
NOTE: While removing the base cover, on-site technicians must take care to remove the base cover carefully. There are prying recess points next to the left and right hinges which ease the disassembly procedure. With the help of a plastic scribe, pry open from the top left side of the base cover, continue working your way around the left and right side of the base cover, then remove the base cover from the system.
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2. Press down on the edges pf the base cover till clicks in place. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Tighten the eight captive screws to secure the base cover to the computer. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
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2. Remove the one (M2.0x4.0) screw that secures the battery to the palmrest [1]. 3. Remove the battery from the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the battery Steps 1. Align the battery into the slot on the computer [1] and replace the single (M2.0x4.0) screw to secure the battery to the palmrest [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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2. Reconnect the battery cable to the connector on the system board. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the base cover. 2. Install the microSD card. 3. Follow the procedure in after working inside your computer. Memory modules Removing the memory Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the microSD card.
Installing the memory Steps Align the memory and slide it into the slot on the computer [1] and gently press down on the memory module till it locks into the latches [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the battery. 2. Install the base cover. 3. Install the microSD card. 4. Follow the procedure in after working inside your computer. WLAN card Removing the wireless card Prerequisites 1. Follow the procedure in before working inside your computer 2.
Installing the wireless card Steps 1. Slide the wireless card into the slot on the computer [1] and reconnect the wireless antennas to the card [2]. 2. Replace the wireless bracket on the card [3] and secure it with the single screw to the computer [4]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the battery. 2. Install the base cover. 3. Install the microSD card. 4. Follow the procedure in after working inside your computer. Solid state drive Removing the Solid state drive Prerequisites 1. Follow the procedure in before working inside your computer 2.
2. Turn the metal bracket over and detach the ssd module from the thermal pad on the metal bracket. Installing the solid state drive Steps 1. Affix the ssd module on the metal bracket [1] and slide the module into the connector on the computer [2]. 2.
Next steps 1. Install the battery. 2. Install the base cover. 3. Install the microSD card. 4. Follow the procedure in after working inside your computer. Solid state drive bracket Removing the solid state drive bracket Prerequisites 1. Follow the procedure in before working inside your computer 2.
Installing the solid state drive bracket Steps Align the bracket and insert it into the slot on the computer [1] and replace the single screw that secures the bracket to the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the ssd. 2. Install the battery. 3. Install the base cover. 4. Install the microSD card. 5. Follow the procedure in after working inside your computer. Palmrest bracket Removing the palmrest bracket Prerequisites 1. Follow the procedure in before working inside your computer 2.
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2. Remove the four (M2x5) and six (M2x3) screws that secure the palmrest bracket to the computer [1,2] and lift the bracket away from the computer [3]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the palmrest bracket Steps 1. Align and insert the palmrest bracket into the computer [1]. 2. Replace the four (M2x5) screws and six (M2x3) to secure the palmrest bracket to the computer [2,3]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Re-route the wireless antennas and the speaker cable through the routing clips [1,2]. 4. Reconnect the speaker cable to the system board [3]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the bracket. 2. Install the ssd. 3. Install the battery. 4. Install the base cover. 5. Install the microSD card. 6. Follow the procedure in after working inside your computer. Speaker Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer 2.
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3. Un-route the speaker cables from the routing clips on the computer chassis. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
4. Lift the speaker up out of the computer. Installing the speakers Steps 1. Align and place the holes on the speaker module with the pins located on the computer chassis. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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2. Re-route the speaker cables through the routing clips on the computer chassis Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
3. Reseat the LED board [1]. 4. Replace the one (M2x2.5) to secure the LED board to the computer [2]. Next steps 1. Install the palmrest bracket. 2. Install the bracket. 3. Install the ssd. 4. Install the battery. 5. Install the base cover.
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2. Remove the seven (M2x3) screws and the two (M2x5) screws as per the numerical callout on the Heatsink [1]. 3. Lift the Heatsink out of the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the Heatsink Steps 1. Align and place the Heatsink over the screw holes on the computer [1]. 2. Replace the seven (M2x3) and (M2x5) screws as per the callouts on the Heatsink [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Re-connect the Heatsink fan cable to the connector on the system board. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the battery. 2. Install the base cover. 3. Install the microSD card. 4. Follow the procedure in after working inside your computer. System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer.
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2. Remove the two (M2x5) screws that secure the system fan to the palmrest [1]. 3. Lift the system fan away from the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the system fan Steps 1. Place and align the screw holes on the system fan with the screw holes on to the palmrest [1]. 2. Replace the two (M2x5) screws to secure the system fan to the palmrest [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Connect the system fan cable to the connector on the system board. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Power-adapter port Removing the DC-in port Prerequisites 1. Follow the procedure in before working inside your computer 2.
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3. Disconnect the DC-in port cable from the connector on the system board and remove it from the computer [1,2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the DC-in port Steps 1. Insert the DC-in port into the computer [1]. 2. Reconnect the DC-in port cable to the connector on the system board [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Place the Type-C bracket on top of the DC-in port [1]. 4. Replace the two (M2x5) screws to secure the Type-C on the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the battery. 2. Install the base cover. 3. Install the microSD card. 4. Follow the procedure in after working inside your computer. LED board Removing the LED board Prerequisites 1. Follow the procedure in before working inside your computer 2.
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2. Unlock and disconnect the LED board cable from the system board [1]. 3. Un-route the LED board cable from the computer chassis [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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4. Remove the single (M2x2.5) screw and lift the LED board out of the computer [1,2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the LED board Steps 1. Reseat the LED board in its place and secure it with the single (M2x2.5) screw to the computer [1,2]. 2. Connect the LED board cable to the system board and re-route it on the computer chassis [1,2] Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Gently fold the fold the USH cable as shown [1]. 4. Re-connect the USH cable to the palmrest and secure the lock [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the palmrest bracket. 2. Install the bracket. 3. Install the ssd. 4. Install the battery. 5. Install the base cover. 6. Install the microSD card. 7. Follow the procedure in after working inside your computer. Touchpad buttons Removing the touchpad buttons board Prerequisites 1.
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2. Disconnect the touchpad cable from the connector [3]. 3. Remove the two (M2x3) screws and lift the touchpad away from the computer [1,2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the touchpad buttons board Steps 1. Align and place touchpad with the computer chassis [1]. 2. Replace the two (M2x3) screws that secure the touchpad to the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Re-connect the smart card reader cables and press it down to the computer chassis [1,2]. 4. Re-connect the touchpad cable to the palmrest [3]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the palmrest bracket. 2. Install the bracket. 3. Install the ssd. 4. Install the battery. 5. Install the base cover. 6. Install the microSD card. 7. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1.
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Steps 1. Press the lock and release the card slot tray [1,2]. 2. Unlock and disconnect the LED board, USH and the touchpad cables from the connectors on the system board[3,4,5]. 3. Remove the single screw securing the metal bracket to the computer [1] and lift it away from the computer [2]. 4.
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5. Remove the five (M2x3) screws that secure the system board to the computer [1]. 6. Lift the system board out of the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the system board Steps 1. Align and place the system board on the computer chassis [1]. 2. Replace the five (M2x3) screws to secure the system board to the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Re-connect the display cable [1]. 4. Place the display cable bracket and secure it with the two (M2x2.5) screws [2,3]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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5. Replace the card slot tray [1]. 6. Re-connect the LED board, USH and touchpad cables to the connector on the system board [2,3,4]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the heatsink. 2. Install the board. 3. Install the palmrest bracket. 4. Install the bracket. 5. Install the ssd. 6. Install the battery. 7. Install the base cover. 8. Install the microSD card. 9. Follow the procedure in after working inside your computer.
Steps Disconnect the coin cell cable from the connector on the system board [1] and lift it out of the computer [2]. Installing the coin cell battery Steps Affix the coin cell battery back on the computer [1] and reconnect the coin cell battery cable to the connector on the system board [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the battery. 2. Install the base cover. 3. Install the microSD card. 4. Follow the procedure in after working inside your computer. Display assembly Removing the LCD assembly Prerequisites 1. Follow the procedure in before working inside your computer 2.
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3. Open the system to 180 degrees and place the computer on a flat surface, with the display hinges facing up. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
4. Remove the six (M2.5x5.0) display hinge bracket screws that secure the display assembly to the system [1]. 5. Lift the display assembly away from the system [2]. Installing the LCD assembly Steps 1. Place the chassis on a plane surface. 2.
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4. Carefully close the LCD screen. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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5. Re-route the wireless antennas [1]. 6. Re-connect the display cable to the connector on the system board [2]. 7. Place the display cable bracket and secure it with the two (M2x3) screws [3,4]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install theWLAN card. 2. Install the battery. 3. Install the base cover. 4. Install the microSD card. 5. Follow the procedure in after working inside your computer. Keyboard lattice and Keyboard Removing the keyboard Prerequisites 1. Follow the procedure in before working inside your computer 2.
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Steps 1. Disconnect the backlit cable and the keyboard cable from the touchpad. 2. Remove the nineteen (M2x2) screws that secure the keyboard [1]. 3. Lift the keyboard away from the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the keyboard Steps 1. Align and place the keyboard on the computer chassis [1]. 2. Replace the nineteen (M2x2) screws to secure the keyboard to the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Reconnect the backlit cable and the keyboard cable to the touchpad. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the system board. 2. Install theWLAN card. 3. Install the Dc-in. 4. Install thememory module. 5. Install the heatsink. 6. Install the palmrest bracket. 7. Install the bracket. 8. Install the ssd. 9. Install the battery. 10.
7. Remove the palmrest bracket. 8. Remove the board. 9. Remove the speaker. 10. Remove the heatsink. 11. Remove the memory module. 12. Remove the DC-in 13. Remove the WLAN card. 14. Remove the system board. 15. Remove the coin cell battery.
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Next steps 1. Install the SmartCard reader board. 2. Install the keyboard. 3. Install the coin cell battery. 4. Install the system board. 5. Install theWLAN card. 6. Install the Dc-in. 7. Install thememory module. 8. Install the heatsink. 9. Install the speaker. 10.
Smart card reader board Removing the smart card reader Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the microSD card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the ssd. 6. Remove the bracket.
Installing the smart card reader Steps 1. Align and place the smart card reader module into the computer chassis [1]. 2. Replace the four (M2x2.5) screws to secure the smart card reader module to the computer [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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3. Re-connect the smart card reader cable to the system board and secure the cable to the computer [1,2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the palmrest bracket. 2. Install the bracket. 3. Install the ssd. 4. Install the battery. 5. Install the base cover. 6. Install the microSD card. 7. Follow the procedure in after working inside your computer. Display bezel Removing the display bezel Prerequisites 1.
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2. Carefully pry open the inside edge of the display bezel and then pry open the inside edge of the left and right sides of the display bezel [2]. 3. Lift the display bezel from the display assembly. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing the display bezel Steps 1. Align and place the display bezel on the display assembly. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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2. Gently snap the display bezel into place. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the display assembly. 2. Install the battery. 3. Install the base cover. 4. Install the microSD card. 5. Follow the procedure in after working inside your computer. Hinge caps Removing hinge caps Prerequisites 1. Follow the procedure in before working inside your computer.
Installing hinge caps Steps 1. Place the hinge caps and slide outward on the display hinges [1]. 2. Replace the two (M2x2.5) screws to secure the hinge caps to the display hinge [2]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the display bezel. 2. Install the display assembly. 3. Install the battery. 4. Install the base cover. 5. Install the microSD card. 6. Follow the procedure in after working inside your computer. Display hinges Removing display hinge Prerequisites 1.
Steps 1. Remove the four (M2.5x3.5) screws that secure the display hinge to the display assembly [1]. 2. Remove the display hinges from the display back cover [2]. Installing display hinge Steps 1. Align and place the display hinge on the display assembly. 2.
Next steps 1. Install the hinge caps. 2. Install the display bezel. 3. Install the display assembly. 4. Install the battery. 5. Install the base cover. 6. Install the microSD card. 7. Follow the procedure in after working inside your computer.
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Steps 1. Remove the four (M2x2) screws that secure the display panel to the display assembly [1] and lift to turn over the display panel to access the display cable [2]. 2. Peel the conductive tape [1] on the display cable connector. 3.
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Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Installing display panel Steps 1. Connect the display cable to the connector and close the latch [1, 2]. 2. Adhere the adhesive strip to secure the display cable connector [3]. 3. Adhere the conductive tape to secure the display cable connector [4]. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
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4. Replace the four (M2x2) screws that secure the display panel to the display assembly. Disassembly and reassembly This manual downloaded from http://www.manualowl.com...
Next steps 1. Install the display hinges. 2. Install the hinge caps. 3. Install the display bezel. 4. Install the display assembly. 5. Install the battery. 6. Install the base cover. 7. Install the microSD card. 8. Follow the procedure in after working inside your computer.
8. Remove the display hinges. 9. Remove the display panel. Steps 1. Peel the two conductive tape that secures the camera in place [1]. 2. Using a plastic scribe carefully pry and lift the camera module from the display back cover [2]. 3.
Next steps 1. Install the display panel. 2. Install the display hinges. 3. Install the hinge caps. 4. Install the display bezel. 5. Install the display assembly. 6. Install the battery. 7. Install the base cover. 8. Install the microSD card.
7. Remove the hinge caps. 8. Remove the display hinges. 9. Remove the display panel. 10. Remove the camera. Steps Peel the conductive tape and unroute the display cable to release it from the adhesive and lift the display cable from the display back cover.
Next steps 1. Install the camera. 2. Install the display panel. 3. Install the display hinges. 4. Install the hinge caps. 5. Install the display bezel. 6. Install the display assembly. 7. Install the battery. 8. Install the base cover. 9.
10. Remove the camera. 11. Remove the display cable. About this task After performing the preceding steps, you are left with the display back cover. Next steps 1. Install the display cable. 2. Install the camera. 3. Install the display panel.
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3. Remove the base cover. 4. Remove the battery. 5. Remove the ssd. 6. Remove the bracket. 7. Remove the palmrest bracket. 8. Remove the board. 9. Remove the speaker. 10. Remove the heatsink. 11. Remove the memory module. 12. Remove the DC-in 13.
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9. Install the speaker. 10. Install the board. 11. Install the palmrest bracket. 12. Install the bracket. 13. Install the ssd. 14. Install the battery. 15. Install the base cover. 16. Install the microSD card. 17. Follow the procedure in after working inside your computer.
Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.
The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems.
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.