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Lenovo 20SE Hardware Maintainence Manual
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Lenovo 20SE Hardware Maintainence Manual

Lenovo 20SE Hardware Maintainence Manual

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ThinkPad 11e Yoga Gen 6
Hardware Maintenance Manual

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  • Page 1 ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...
  • Page 2 Appendix A “Notices” on page 83. Third Edition (July 2022) © Copyright Lenovo 2020, 2022. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    How to remove the system management 1050 Speaker assembly ... password ....© Copyright Lenovo 2020, 2022...
  • Page 4 1060 Wireless LAN card ... 2010 LCD strip cover... . . 1070 Coin-cell battery ... . 2020 LCD panel.

  • Page 5: About This Manual

    This manual contains service and reference information for the following ThinkPad product: ThinkPad 11e Yoga Gen 6 Machine types (MT) 20SE and 20SF Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
  • Page 6 ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Safety Information

    • Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers. Electrical safety Observe the following rules when working on electrical equipment. © Copyright Lenovo 2020, 2022...
  • Page 8 Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges (ESD).

  • Page 9: Safety Inspection Guide

    0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: https:// support.lenovo.com/partslookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.

  • Page 10: Grounding Requirements

    2. Ensure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. •...
  • Page 11 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 12 DANGER ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...
  • Page 13 PERIGO Chapter 1 Safety information...
  • Page 14 PERIGO PERIGO PERIGO PERIGO ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...
  • Page 15 PERIGO PERIGO PERIGO DANGER DANGER Chapter 1 Safety information...
  • Page 16 DANGER DANGER DANGER DANGER DANGER ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...
  • Page 17 DANGER VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1 Safety information...
  • Page 18 VORSICHT VORSICHT VORSICHT VORSICHT ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Safety information...
  • Page 20 ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...
  • Page 21 Chapter 1 Safety information...
  • Page 22 ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...
  • Page 23 Chapter 1 Safety information...
  • Page 24 ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...
  • Page 25 Chapter 1 Safety information...
  • Page 26 ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 27: Chapter 2. Important Service Information

    – “FRU identification” on page 23 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...

  • Page 28: Important Notice For Replacing A System Board

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 29: Fru Identification

    FRU identification To identify FRUs for a product, do the following: 1. Go to: https://support.lenovo.com/partslookup 2. Type the Machine Type in the corresponding field to get a general FRU list, or type the Serial Number for more detailed FRU information.
  • Page 30 ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 31: Chapter 3. General Checkout

    Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list: The following are not covered under warranty: • LCD panel cracked from the application of excessive force or from being dropped • Scratched (cosmetic) parts © Copyright Lenovo 2020, 2022...

  • Page 32: Checkout Guide

    Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 33: Uefi Diagnostic Program

    If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables you to view system information and test some hardware devices in your computer, such as memory, storage devices, the LCD, and system board buses.

  • Page 34: Power System Checkout

    1. Go to https://www.lenovo.com/diags 2. Click Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or disc. To use the diagnostic medium you have created, do one of the following: •...

  • Page 35: Checking The Built-In Battery And Operational Charging

    To check the USB-C type ac power adapter, do the following: 1. Connect the computer to a power outlet and turn on the computer. 2. Start Lenovo Vantage program, and then click Hardware Settings ➙ Power. The ac power adapter information is displayed.
  • Page 36 Wire Voltage (V dc) +2.5 to +3.2 Black Ground • If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 37: Chapter 4. Related Service Information

    When the latest maintenance diskette and the system program service diskette become available, they will be posted on: https://support.lenovo.com Reset or restore Windows To reset or restore Windows, refer to the information below： • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Window recovery options.

  • Page 38: Supervisor Password

    If a master hard disk password has been set, it can be used to access the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user hard disk password or the master hard disk password, or to recover data from the hard disk drive.

  • Page 39: How To Remove The Power-On Password

    The hard disk drive can be replaced for a scheduled fee. To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.

  • Page 40: How To Remove The System Management Password

    How to remove the system management password To remove a system management password, do the following: If no supervisor password has been set, do the following to remove the system management password: 1. Turn off the computer and disconnect ac power. 2.

  • Page 41: Hibernation Mode

    • Press any key. • Open the LCD cover. • Turn on the power button. Also, in either of the following events, the computer automatically returns from sleep mode and resumes operation: • The ring indicator (RI) is signaled by a serial device or a PC Card device. •...

  • Page 42: Numeric Error Codes

    A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be any number. If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 41. Note: For a device not supported by diagnostic codes in the ThinkPad notebooks, see the manual for that device.

  • Page 43: Error Messages

    Table 2. Numeric error codes (continued) Symptom or error (beeps, if any) FRU or action, in sequence 1820 Remove all but the reader that you set up for the More than one external fingerprint reader is attached. authentication Power off and remove all but the reader that you set up within your main operating system.

  • Page 44: Beep Errors

    Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
  • Page 45 Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1. Remove the ac power adapter and the removable battery if your computer has one. Then, reset the computer by doing one of the following: • For models with the emergency-reset hole, insert a straightened paper clip into the emergency-reset hole.

  • Page 46: No-Beep Symptoms

    If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.

  • Page 47: Intermittent Problems

    Table 5. LCD-related symptoms FRU or action, in sequence Symptom or error No beep, power-on indicator on, and a blank LCD during 1. Run LCD Self Test. POST. 2. Replace the system board. • LCD backlight not working. 1. Reseat the LCD connectors. •...
  • Page 48 b. LCD assembly ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 49: Chapter 5. Special Keys

    Answer incoming calls on Microsoft Teams. Decline incoming calls on Microsoft Teams. Invoke the function defined by yourself. Open Lenovo Vantage, and you can define different functions for the F12 key. Open the Snipping Tool program. © Copyright Lenovo 2020, 2022...
  • Page 50 Table 6. Special keys (continued) Description Special key Equal the Break key on a conventional external keyboard. Fn+B Equal the ScrLK or Scroll Lock key on a conventional external keyboard. Fn+K Equal the Pause key on a conventional external keyboard. Fn+P Equal the SysRq key on a conventional external keyboard.

  • Page 51: Chapter 6. Locations

    Locating computer controls, connectors, and indicators This topic introduces the locations of the computer controls, connectors, and indicators. Front 1. Microphones 3. Multi-touch screen 2. Camera Base 1. World-Facing camera* 2. Touchpad * for selected models © Copyright Lenovo 2020, 2022...

  • Page 52: Left

    Left 1. Pen tether hole 4. USB 3.2 connector Gen 1 ™ 5. Audio connector 2. USB-C connector (USB 3.2 Gen1) ™ 3. HDMI connector Right 1. ThinkPad Pen Pro* 4. USB 3.2 connector Gen 1 2. Power button 5. Security-lock slot 3.

  • Page 53: Bottom

    Bottom Computer models without 3D name card Computer models with 3D name card 1. Emergency-reset hole 2. Speakers 3. 3D name card Locating FRUs and CRUs This topic introduces the following service parts: Chapter 6 Locations...
  • Page 54 CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.

  • Page 55: Major Frus And Crus

    Major FRUs and CRUs Note: Depending on the computer model, your computer might look different from the illustration above. Table 7. Major FRUs and CRUs FRU description Self-service CRU Optional-service CRU LCD unit Keyboard Keyboard bezel assembly World-Facing camera cable* World-Facing camera board* Mic rubber I/O bracket...
  • Page 56 Power cord ac power adapter * for selected models Note: The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ , though additional shipping and handling fees might apply.

  • Page 57: Lcd Frus

    LCD FRUs Table 8. LCD FRUs FRU description Self-service CRU Optional-service CRU LCD panel Camera and sensor board cable Wireless LAN antenna assembly Mic rubbers Sensor board Conventional camera LCD hinges Hinge rubbers LCD rear cover assembly Chapter 6 Locations...

  • Page 58: Miscellaneous Parts

    • Spec Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 49 and “LCD FRUs” on page 51.
  • Page 59 System board connectors and cables Table 10. System board connector and cable guide Item Internal cable required Connector (location) Cable connection Wireless LAN card slot (internal) Insert the wireless LAN card into this slot. LCD connector (internal) LCD cable Connect one end to the LCD panel and the other end to this connector.

  • Page 60: Looking Up Fru Information

    Coin-cell battery connector Coin-cell battery cable (internal) cable. Connect the cable to this connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 61: Chapter 7. Fru Replacement Notices

    CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .

  • Page 62: Retaining Serial Numbers

    Do the following when you service the computer: • Keep the screw kit in your tool bag. For the part number of the screw kit, go to: https://support.lenovo.com/partslookup • It is recommended to use new screws. • It is recommended to use each screw only once.

  • Page 63: Retaining The Uuid

    Maintenance key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
  • Page 64 5. Type 2 under Enter the action desired, then press Enter. The Auto UUID generation utility interface is displayed. 6. Type y under Change UUID. OK? [Y/N], then press Enter. A new UUID is created and written. If a valid UUID already exists, it is not overwritten.

  • Page 65: Chapter 8. Removing Or Replacing A Fru

    CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .

  • Page 66: Before Servicing The Computer

    Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any CRU, ensure that you disable Fast Startup first and then disable the built-in battery. To disable Fast Startup, do the following: 1.

  • Page 67: 1020 Base Cover Assembly

    1020 Base cover assembly Removal steps of the base cover assembly Computer models without 3D name card Computer models with 3D name card Step Screw (quantity) Color Torque M2 × 3 mm, big-head, nylon-coated (1) Black 0.18 +/- 0.015Nm (1.85 +/- 0.15 kgf-cm) Chapter 8 Removing or replacing a FRU...
  • Page 68 Installation steps of the base cover assembly Computer models without 3D name card Computer models with 3D name card Step Screw (quantity) Color Torque M2 × 3 mm, big-head, nylon-coated (1) Black 0.18 +/- 0.015Nm (1.85 +/- 0.15 kgf-cm) Applying labels to the base cover assembly Note: Depending on the country or region of delivery, the labels might be slightly different from the ones in the following illustration.

  • Page 69: 1030 Keyboard

    The new base cover assembly FRU is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover assembly. For the labels that are not shipped with the new base cover assembly, peel them from the old base cover assembly, and adhere them to the new one. India GEO label Country label Korea/Mexico/Ukraine/Serbian/Russia/Morocco/CIS GEO label...

  • Page 70: 1040 Pen Charger With Cable

    When installing: Ensure that the connector is attached firmly. 1040 Pen charger with cable For access, remove this FRU: • “1020 Base cover assembly” on page 61 Removal steps of the pen charger with cable ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 71: 1050 Speaker Assembly

    Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (1) Black 0.18 +/- 0.015Nm (1.85 +/- 0.15 kgf-cm) When installing: Ensure that the connector is attached firmly. 1050 Speaker assembly For access, remove this FRU: • “1020 Base cover assembly” on page 61 Removal steps of the speaker assembly When installing: Ensure that the connector is attached firmly.

  • Page 72: 1070 Coin-Cell Battery

    Removal steps of the Wireless LAN card Step Screw (quantity) Color Torque Black M2 × 3 mm, big-head, nylon-coated (1) 0.18 +/- 0.015Nm (1.85 +/- 0.15 kgf-cm) When installing: Plug the gray cable into the main connector, and the black cable into the auxiliary connector on the card.

  • Page 73: 1080 M.2 Solid-State Drive

    When installing: Ensure that the connector is attached firmly. 1080 M.2 solid-state drive For access, remove this FRU: • “1020 Base cover assembly” on page 61 Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: •...

  • Page 74: 1090 Built-In Battery

    The only exception to this is if the built-in battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Vantage program is not installed on the computer, the customer should download and install the program to diagnose the built-in battery, before getting a non-physically damaged built-in battery replaced.

  • Page 75: 1110 Heatsink

    Torque Step Screw (quantity) Color M2 × 4 mm, flat-head, nylon-coated (3) Black 0.18 +/- 0.015Nm (1.85 +/- 0.15 kgf-cm) When installing: • Ensure that the battery connector is attached firmly. • Ensure that the base cover assembly is attached firmly; otherwise, battery connection may fail. 1110 Heatsink For access, remove this FRU: •...

  • Page 76: 1120 Power Card And Power Card Cable

    Removal steps of the heatsink When installing: • Do not press the top of the heatsink. • Before you attach the heatsink to the computer, apply thermal grease, at an amount of 0.2 grams, on the parts marked as shown in the following illustrations. Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component.
  • Page 77 Removal steps of the power card and power card cable Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (2) Black 0.18 +/- 0.015Nm (1.85 +/- 0.15 kgf-cm) Chapter 8 Removing or replacing a FRU...

  • Page 78: 1130 Touchpad And Touchpad Cable

    When installing: Ensure that the connector is attached firmly. 1130 Touchpad and touchpad cable For access, remove these FRUs in order: • “1020 Base cover assembly” on page 61 • “1090 Built-in battery” on page 68 Removal steps of the touchpad and touchpad cable Step Screw (quantity) Color...

  • Page 79: 1140 System Board

    1140 System board Important notices for handling the system board: When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G's of shock.
  • Page 80 Torque Step Screw (quantity) Color M2 × 4 mm, flat-head, nylon-coated (2) Black 0.18 +/- 0.015Nm (1.85 +/- 0.15 kgf-cm) ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 81: 1150 World-Facing Camera (For Selected Models)

    When installing: Ensure that all the connectors are attached firmly. 1150 World-Facing camera (for selected models) For access, remove these FRUs in order: • “1020 Base cover assembly” on page 61 • “1030 Keyboard” on page 63 • “1060 Wireless LAN card” on page 65 •...

  • Page 82: 1170 Keyboard Bezel Assembly

    Removal steps of the LCD unit Step Screw (quantity) Color Torque M2.5 × 5 mm, flat-head, nylon-coated (4) Silver 0.29 +/- 0.03Nm (3.0 +/- 0.3 kgf-cm) When installing: Ensure that all the connectors are attached firmly and all the cables are inserted back into place properly.

  • Page 83: 2010 Lcd Strip Cover

    • “1130 Touchpad and touchpad cable” on page 72 • “1120 Power card and power card cable” on page 70 • “1140 System board” on page 73 • “1150 World-Facing camera (for selected models)” on page 75 2010 LCD strip cover For access, remove this FRU: •...

  • Page 84: 2030 Lcd Hinges

    Step Screw (quantity) Color Torque M2 × 3 mm, big-head, nylon-coated (2) Black 0.18 +/- 0.015Nm (1.85 +/- 0.15 kgf-cm) 2030 LCD hinges For access, remove these FRUs in order: • “1160 LCD unit” on page 75 • “2010 LCD strip cover” on page 77 •...

  • Page 85: 2050 Camera And Sensor Board Cable

    Removal steps of the conventional camera When installing: Ensure that the connector is attached firmly. 2050 Camera and sensor board cable For access, remove these FRUs in order: • “1160 LCD unit” on page 75 • “2010 LCD strip cover” on page 77 •...
  • Page 86 • “2020 LCD panel” on page 77 • “2030 LCD hinges” on page 78 • “2040 Conventional camera” on page 78 • “2050 Camera and sensor board cable” on page 79 Removal steps of the Wireless LAN antenna assembly Release the antenna cables from the cable guides on the LCD cover assembly. Attention: When you route the cables, ensure that they are not subject to any tension.

  • Page 87: 2070 Lcd Cover Assembly

    2070 LCD cover assembly For access, remove these FRUs in order: • “1160 LCD unit” on page 75 • “2010 LCD strip cover” on page 77 • “2020 LCD panel” on page 77 • “2030 LCD hinges” on page 78 •...
  • Page 88 ThinkPad 11e Yoga Gen 6 Hardware Maintenance Manual...

  • Page 89: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 90 Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo and TRACKPOINT are trademarks of Lenovo. Microsoft and Windows are trademarks of the Microsoft group of companies. Intel and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

  • Page 91: Appendix B. Abbreviation And Acronym Table

    HDMI high-definition multimedia interface integrated circuits ICCID integrate circuit card identity International Standardization Organization local area network liquid crystal display media access control MIMO multiple-input and multiple-output machine type machine type and model personal computer © Copyright Lenovo 2020, 2022...
  • Page 92 Abbreviation Term Platform Controller Hub POST power-on self-test random-access memory radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array...
  • Page 94 Part Number: SP40T10055_01 Printed in China (1P) P/N: SP40T10055_01...
  • Page 95 *1PSP40T10055_01*...

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