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Solving Problems
Check these sections for solutions to problems you may have using your product.
Product Status Messages
Solving Printer Problems
Solving Printing Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Product Status Messages
You can often diagnose problems with your product by checking the messages or icons on its LCD
screen.
LCD screen message
It is time to clean the
sensor cover.
The Sensor Cover
cannot be recognized.
It is time to clean the
Encoder Scale.
See your documentation
for details.
Printing has stopped.
Check whether there is
an obstruction inside the
printer, and then press
[OK].
Condition/solution
The surface of the sensor cover is dirty. Clean the sensor cover immediately;
otherwise, printing may not be performed at the appropriate head height.
The encoder scale is dirty. Clean the encoder scale immediately; otherwise,
print quality will decline.
Check the following and then select OK:
• Make sure there are no wrinkles on the surface of the loaded media.
Reload the media so that it is flat.
• Check that the spacer combination and platen height (scale) are suitable
for the media you are using.
• Check that nothing has fallen into the printer.
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