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HP ProBook 455 G5 Maintenance And Service Manual
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HP ProBook 455 G5 Maintenance And Service Manual

HP ProBook 455 G5 Maintenance And Service Manual

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HP ProBook 455 G5 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 455 G5 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................6 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Buttons, speakers, and fingerprint reader ..................11 Special keys ............................12 Action keys ............................
  • Page 8 RTC battery ............................66 Display assembly ..........................67 Power connector and cable ....................... 72 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 73 Using Computer Setup ............................73 Starting Computer Setup ........................73 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......73 Navigating and selecting in Computer Setup ...................
  • Page 9 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 77 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............77 Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........... 78 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ..........78 9 Backing up, restoring, and recovering ......................

  • Page 11: Product Description

    Product description Category Description Product Name HP ProBook 455 G5 Notebook PC Processors AMD processors A10-9620P, 3.4 GHz/2.5 GHz, dual core, 2-MB L2 cache, 15 W, with Radeon R5 A9-9420, 3.3 GHz/3.0 GHz, dual core, 1-MB L2 cache, 15 W, with Radeon R5 Graphics Supports HD decode, DX12, HDMI 1.4b...
  • Page 12 Realtek RTL8111HSH 10/100/1000 The following supports S3/S4/S5 wake on LAN: embedded NIC The following support S3/S4/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock...
  • Page 13 Security lock Integrated fingerprint reader (select models only) TPM 2.0 SLB9670 (Infineon; soldered down) Hardware enforced firmware protection: HP Hardware Root of Trust ANSSI Certified Hardware Root of Trust: Yes Hardware enforced software protection: No Firmware based operating system recovery: No...
  • Page 14 Category Description Windows 10 Home 64 Chinese Market - CPPP Windows 10 Home 64 Chinese Market - CPPP - Plus Windows 10 Home 64 - Plus Windows 10 Home 64 Single Language - Plus Windows 10 Professional 64 Windows 10 Pro 64 - StF MSNA - Standard Windows 10 Pro 64 - StF MSNA - Plus FreeDOS 2.0 Restore Media (DRDVD/SRDVD)

  • Page 15: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right Component Description USB Type-C power connector port, SuperSpeed Connects an AC adapter that has a USB Type-C connector, port, and DisplayPort supplying power to the computer and, if needed, charging the computer battery.

  • Page 16: Left

    Component Description ● Amber: The battery charge is from 0 to 90 percent. Off: The battery is not charging. ● When AC power is disconnected (battery not charging): ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
  • Page 17 To remove a card: ▲ Press in on the card, and then remove it from the memory card reader. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left...

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to initiate ● Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system.

  • Page 24: Bottom

    If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support. Type support in the taskbar search box, and then select the HP Support ▲ Assistant app.

  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, the bottom of a tablet kickstand, inside the battery bay, under the service door, or on the back of the display.

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Description Spare part number Display panel assembly not spared NOTE: Displays are spared only at the subcomponent level. Display assemblies are not spared as whole units. Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight L01028-xxx...

  • Page 28: Cable Kit

    Item Description Spare part number Realtek RTL8822BE 802.11AC 2x2 Wi-Fi + BT 4.2 Combo Adapter 915623-001 Realtek RTL8821CE 802.11AC 1x1 Wi-Fi + BT 4.2 Combo Adapter 915621-001 (21) M.2 solid-state drive 256-GB, PCIe, NVMe L15827-001 128-GB, SATA-3, TLC L15826-001 (22) Main service door L00834-001 NOTE:...

  • Page 29: Display Components

    Display components Item Description Spare part number Display bezel Models without a camera L00859-001 Models with a camera L00858-001 Display panel (raw) UWVA L15823-001 Display components...

  • Page 30: Plastics Kit

    Item Description Spare part number L15824-001 Display/camera cable assembly L00862-001 Camera module L01065-001 Microphone board L01046-001 WLAN antennas Single L01501-001 Dual L01502-001 Hinge Kit (includes left and right hinges) L00865-001 Display rear cover (includes wireless antennas) L00855-001 Plastics Kit Item Description Spare part number Plastics Kit...

  • Page 31: Bracket Kit

    Bracket Kit Item Description Spare part number Bracket Kit L01029-001 USB Type-C connector bracket Fingerprint reader bracket Fan bracket Bracket Kit...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Description Spare part number Solid-state drive, M.2 256-GB, PCIe, NVMe L15827-001 128-GB, SATA-3, TLC L15826-001 Hard drive 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard Drive Hardware Kit L00836-001 Hard drive cover Drive service door Chapter 3 Illustrated parts catalog...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 65-W Smart AC power adapter, 4.5 mm barrel connector, nPFC 913691-850 45-W Smart AC power adapter, 4.5 mm barrel connector, nPFC 741553-850 45-W Smart AC power adapter, 4.5 mm barrel connector, nPFC, for use in Argentina 741553-852 45-W Smart AC power adapter, 4.5 mm barrel connector, 2 prong, nPFC 742436-001...
  • Page 34 Thailand 285096-012 United Kingdom 213351-013 Duck head Europe and South Korea 854703-001 United States 854702-001 HP Smart AC adapter, 7.4 mm 734734-001 HP USB External DVD+-RW Drive 747080-001 Screw Kit L00853-001 Mouse HP USB Laser Mouse 674318-001 HP Comfort Grip Wireless Mouse...
  • Page 35 Description Spare part number HP Elite USB-C Docking Station 844550-001 HP USB-C Mini Dock 935327-001 HP USB Travel Dock 844551-001 Miscellaneous parts...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Service Doors

    Service doors Description Spare part number Main service door (included in Plastics Kit) L00834-001 Drive service door (included in Hard Drive Hardware Kit) L00836-001 The bottom of the computer has two service doors. The drive service door only provides access to the hard drive and M.2 solid-state drive.
  • Page 43 Lift the bottom of the door upward (2), and then remove the door from the computer (3). Reverse these procedures to install the service doors. Component replacement procedures...

  • Page 44: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Move the cursor over Support to display the pull-down menu, and then click Software & drivers. Type your product name, number, or serial number, and then click Find.
  • Page 45 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 46: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8821CE 802.11AC 1x1 Wi-Fi + BT 4.2 Combo Adapter 915621-001 Realtek RTL8822BE 802.11AC 2x2 Wi-Fi + BT 4.2 Combo Adapter 915623-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 47 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 48: Hard Drive

    Hard drive Description Spare part number Hard drives 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive cover L00836-001 NOTE: The hard drive cover is included in the Hard Drive Hardware Kit. Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 49 Lift the bracket side of the drive (2), and then remove the drive from the bay (3). To remove the hard drive cover from the hard drive, remove the 4 Phillips M3.0×3.0 screws (1) that secure the cover to the drive, and then remove the cover from the drive (2). Reverse these procedures to install a hard drive.

  • Page 50: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 256-GB, PCIe, NVMe L15827-001 128-GB, SATA-3, TLC L15826-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight L01028-xxx Keyboard, backlit L01027-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 52 Position the computer on its side with the display open. Insert a tool into the access hole near the fan in the bottom of the computer and push to disengage the keyboard from the top cover. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 53 Lift the top of the keyboard upward (1), and then rotate the keyboard so you can access the cables and connectors underneath (2). NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector(s).

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 55: Top Cover

    Top cover Description Spare part number Top cover L00844-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 56 Remove the 6 Torx T8 2.5×5.0 screws from under the keyboard. Disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad cable (3) Speaker cable (4) Fingerprint reader cable Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 57 To remove the top cover, start prying upward along the top and sides of the top cover (1), and then remove the top cover from the computer (2). NOTE: The top cover may be secured very tightly to the computer. Reverse this procedure to install the top cover.

  • Page 58: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L00851-001 Fingerprint reader bracket (included in Bracket Kit) L01029-001 Fingerprint reader insert (included in Plastics Kit; for use in models without a fingerprint reader) L00834-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 59 Lift the fingerprint reader cable and board to disengage the adhesive that secures them to the top cover (3), and then remove the board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 60: Power Button Board

    Power button board Description Spare part number Power button board L00832-001 Power button board cable (included in Cable Kit) L00847-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly L00838-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 62 Remove the speakers from the top cover (3). IMPORTANT: When removing the speakers, make sure the rubber feet (4) remain attached to the speakers. Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly L00846-001 TouchPad assembly cable (included in Cable Kit) L00847-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Lift the TouchPad off the top cover (2). Reverse this procedure to install the TouchPad assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Usb Board

    USB board Description Spare part number USB board L00831-001 USB board cable (included in Cable Kit) L00847-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Remove the USB board from the computer (3). Reverse this procedure to install the USB board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Fan

    Description Spare part number L00843-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 68 Disconnect the display cable (2), and then remove the display cable from the clips in the fan (3). Remove the Torx T8 2.5×5.0 screw (1) that secures the fan to the computer. Lift the fan out of the computer (2). NOTE: The fan bracket is available using spare part number L01029-001.

  • Page 69: Card Reader Board

    Card reader board Description Spare part number Card reader board assembly L00833-001 Card reader board cable (included in Cable Kit) L00847-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 71 Lift the battery out of the computer (2). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 72: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board including AMD A10-9620P processor L15821-xxx System board including AMD A9-9420 processor L15822-xxx...
  • Page 73 Lift the bracket from atop the USB-Type C port (3). The USB bracket is available using spare part number L01029-001. Rotate the left side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2).

  • Page 74: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink L20773-001 Before removing the heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surface of the heat sink (1) and the system board component (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 76: Rtc Battery

    RTC battery Description Spare part number RTC battery 746439-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 77: Display Assembly

    Display assembly NOTE: Displays are spared only at the subcomponent level. Display assemblies are not spared as whole units. Before disassembling the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 78 If it is necessary to remove or replace the display panel, remove the 4 Phillips M2.0×3.0 screws that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (1) to gain access to the display cable connector on the back of the panel.
  • Page 79 Pull the wireless antennas up through the hole in the bottom of the computer (1), and then remove the antennas from the clip (2). If it is necessary to remove the display enclosure from the hinges and brackets, remove the 4 Phillips M2.0×3.0 screws (1) and the 4 Phillips M2.5×4.0 screws (2) that secure the enclosure to the hinges and brackets.
  • Page 80 Separate the display enclosure from the hinges If it is necessary to replace the WLAN antennas, peel the antennas from the display enclosure (1), remove the cables from the clips in the sides of the enclosure (2), and then lift the cables and antennas from the enclosure (3).
  • Page 81 If it is necessary to remove or replace an HD camera, disconnect the cable from the camera (1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (2) . If it is necessary to remove or replace an HD display/camera cable, remove the cable from under the tab that secures it to the enclosure (1), and then remove the cable from the display enclosure (2).

  • Page 82: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable L01952-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 83: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 84: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 85: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 86: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 87: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 88: Using Remote Hp Pc Hardware Diagnostics (Uefi) Settings (Select Products Only)

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

  • Page 89: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 90: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 91: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 92: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 93: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 94: 10 Specifications

    10 Specifications Metric U.S. Dimensions Depth 263.0 mm 10.4 in Width 376.0 mm 14.8 in Height 20.95 mm 0.825 in Weight (1 DIMM, WLAN, camera, no fingerprint reader) Includes M.2 SSD 2.025 kg 4.46 lbs Includes hard drive 2.105 kg 4.63 lbs Input power Operating voltage...

  • Page 95: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1920x1080 (FHD) 1368x768 (HD) Aspect ratio 16:9 Surface treatment Anti-glare Width 3.2 mm Brightness 220 nits Viewing angle Backlight Hard drive specifications 1-TB* 500-GB* Dimensions Height 7.0 mm 7.0 mm Width 70 mm...

  • Page 96: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* Height 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Transfer rate Sequential read up to 2150 MB/sec up to 2150 MB/sec Random read Up to 300,000 IOPs Up to 300,000 IOPs Sequential write...

  • Page 97: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 98 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 99: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 100 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 11 Statement of memory volatility...

  • Page 101: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 102: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 103: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 104 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 105: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 106: Index

    Index camera 8 drives AC adapter, spare part numbers 23 product description 2 preventing damage 27 action keys camera light, identifying 8 using 13 camera module electrostatic discharge 28 action keys, identifying 12 spare part number 20 esc key, identifying 12 antennas camera, identifying 8 ethernet, product description 2...
  • Page 107 8 Plastics Kit microphone mute 13 caps lock 10 contents 20 HP PC Hardware Diagnostics (UEFI) fn lock 10 spare part number 20 using 77 hard drive 7 pointing device, product HP Recovery Manager microphone mute 10...
  • Page 108 51 system 81 identifying 5 spare part number 17, 51 USB flash drive 82 USB Type-C SuperSpeed port, speakers, identifying 11 using HP Recovery media 80 identifying 5 special keys, using 12 recovery media specifications creating 79 computer 84...

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