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HP Elite Mini 600 G9 Maintenance And Service Manual
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HP Elite Mini 600 G9 Maintenance And Service Manual

HP Elite Mini 600 G9 Maintenance And Service Manual

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Maintenance and Service Guide
HP Elite Mini 600 G9 Desktop PC
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Elite Mini 600 G9

  • Page 1 Maintenance and Service Guide HP Elite Mini 600 G9 Desktop PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Intel, Celeron, Core, User License Agreement (EULA).
  • Page 3 Table of contents 1 Computer features.............................................. 1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear panel components .......................................... 2 Serial number location ..........................................5 Connecting external Wi-Fi antennas ....................................6 Using an optional security lock......................................6 Security cable lock........................................... 6 Padlock..............................................
  • Page 4 Access panel ..............................................22 Front bezel............................................... 23 Memory modules (SODIMMs)......................................24 Fan ..................................................27 Hard drive and drive cage ........................................28 Solid-state drive............................................29 WLAN module..............................................31 Battery................................................33 Speaker................................................36 Ambient (thermal) sensor........................................37 Flex I/O connector board #1 ........................................37 Flex I/O connector board #2 ......................................38 Processor heat sink ..........................................
  • Page 5 Unable to connect to the internet..................................63 Cannot automatically launch internet programs............................64 Solving software problems.........................................64 Computer will not start up and the HP logo does not appear......................64 “Illegal Operation has Occurred” error message is displayed......................64 6 Computer Setup (F10) Utility ........................................65...
  • Page 6 9 Backing up, restoring, and recovering....................................97 Backing up information and creating recovery media............................97 Using Windows tools for backing up..................................97 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......97 Restoring and recovering your system..................................97 Creating a system restore ......................................98 Restoring and recovery methods ..................................98...
  • Page 7 Customizing Remote HP PC Hardware Diagnostics UEFI settings..................105 11 Statement of memory volatility......................................106 Current BIOS steps ..........................................106 Nonvolatile memory usage ......................................108 Questions and answers ........................................108 Using HP Sure Start (select products only)................................110 12 Power cord set requirements........................................ 111 General requirements ..........................................111 Japanese power cord requirements...................................
  • Page 8 To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Front panel components To identify the front panel components, use this illustration and table.
  • Page 9 Table 1-1 Identifying the front panel components Front panel components USB Type-C® 10 Gbps port with HP Sleep and Audio-out (headphone)/Audio-in (microphone) Charge combo jack Connects a USB device, provides data Connects optional powered stereo speakers, transfer, and charges small devices (such as a headphones, earbuds, a headset, or a smartphone), even when the computer is off.
  • Page 10 Table 1-2 Identifying the rear panel components Rear panel components Thumbscrew USB keyboard port NOTE: This port supports the features to wake from Hibernation and power on with keyboard if a keyboard or mouse is connected. These features are enabled by default. For Maintenance and more details, see the Service Guide for your product.
  • Page 11 Interface (HDMI) device. NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.
  • Page 12 Service Guide for your product. NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board.
  • Page 13 Connecting external Wi-Fi antennas Read this section to learn how to connect external Wi-Fi antennas to your computer. You can connect an external antenna to the back of the computer. Using an optional security lock You can use different types of locks (purchased separately) to secure the computer. Security cable lock You can secure the computer with a security cable lock.
  • Page 14 Insert a padlock into the padlock loop (2) and close the lock. Padlock...
  • Page 15 Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 16 Table 2-1 Computer major components and their descriptions (continued) Item Description Ambient (thermal) sensor Processor (includes replacement thermal material) Intel® Core® i7-13700T (1.4 GHz, 16 core, 35 W) Intel Core i5-13600T (1.8 GHz, 14 core, 35 W) Intel Core i5-13500T (1.6 GHz, 14 core, 35 W) Intel Core i5-13400T (1.3 GHz, 10 core, 35 W) Intel Core i3-13100T (2.5 GHz, 4 core, 35 W) Intel Core i7-13700 (2.
  • Page 17 Table 2-1 Computer major components and their descriptions (continued) Item Description 16 GB 8 GB System board (includes replacement thermal material) Wireless antennas (internal) Antenna bar Antennas (external) (10) RTC battery (11) System chassis (12) Hard drive cage and hard drive 2 TB, 5400 rpm, 7 mm 1 TB, 7200 rpm, 7 mm 500 GB, 7200 rpm, 7 mm...
  • Page 18 Table 2-1 Computer major components and their descriptions (continued) Item Description USB-to-serial (17) Flex I/O connector board #2 Serial (2) USB 3. 1 Gen 1 ports Hard drive connector * not illustrated Mass storage devices To identify the available hard drives and solid-state drives, use this table. Table 2-2 Mass storage devices and their descriptions Item...
  • Page 19 Table 2-3 Miscellaneous parts and their descriptions Description Bezel dust filter Stand assembly HP Security Keyed Cable Lock HP Dual-Head Security Keyed Cable Lock DVD writer Port cover B300 PC mounting bracket Quick Release 2 HP UC Speakerphone Hard drive cable...
  • Page 20 Miscellaneous parts and their descriptions (continued) Description Mouse HP 125 antimicrobial, wired HP 125 wired HP 128 laser, wired HP 655 wireless mouse + keyboard Keyboard USB, smartcard, slim HP 125 wired HP 125 antimicrobial, wired Power cord (C5, 1.83 m [6 ft]) AC adapter (PFC, 7.4 mm)
  • Page 21 Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.
  • Page 22 Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...
  • Page 23 ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 24 ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...
  • Page 25 ● Disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the computer case Follow all safety precautions before cleaning the computer case. To clean the computer case, follow these procedures: NOTE: You can also use these procedures to clean the tops of the keys, keyboard body, monitor body, or mouse body.
  • Page 26 The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.
  • Page 27 HP, their authorized partners, or their agents. SATA hard drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.
  • Page 28 Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 29 Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 30 ■ Loosen the thumbscrew on the rear of the computer (1), slide the panel forward, and lift it off the computer (2). To install the access panel, reverse the removal procedure. Front bezel To remove the front bezel, use these procedures. Before removing the front bezel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...
  • Page 31 Rotate the top of the bezel downward (3), and then remove it from the access panel (4). To install the front bezel, reverse the removal procedure. Memory modules (SODIMMs) To remove the memory modules, use this information and procedures. For list of available memory modules, see Computer major components on page The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.
  • Page 32 There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel B. The DIMM3 socket operates in memory channel A. The computer comes with double data rate 3 synchronous dynamic random access memory (DDR4- SDRAM) small outline dual inline memory modules (SODIMMs).
  • Page 33 ● The system operates in flex mode if the memory capacity of the SODIMM in channel A is not equal to the memory capacity of the SODIMM in channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel.
  • Page 34 Match the notch on the module with the tab on the memory socket (1). Slide the new module into the socket at approximately a 30° angle, and then press the module down (2) so that the latches lock it in place.
  • Page 35 Pull the fan away from the heat sink (3). To install the fan, reverse the removal procedure. Hard drive and drive cage To remove the hard drive and drive cage, use these procedures. For list of available hard drives, see Computer major components on page NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so...
  • Page 36 Lift the connector latch on the system board, and then pull the tab (1) to disconnect the hard drive cable (2). Remove the two Torx T15 screws (3) that secure the hard drive cage to the computer. Slide the hard drive cage back, and then lift it out of the computer (4). To install the hard drive and cage, reverse the removal procedure.
  • Page 37 If installed, remove the hard drive and drive cage (see Hard drive and drive cage on page 28). Remove the solid-state drive module: Locate the solid-state drive on the system board. Remove the screw from the bracket on the solid-state drive (1). Remove the bracket (2).
  • Page 38 Pull the drive out of the system board connector (3). To install the solid-state drive module, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. For list of available WLAN modules, see Computer major components on page The WLAN module is located under the hard drive and drive cage.
  • Page 39 Locate the WLAN module on the system board. Remove the plastic piece that covers the antenna connectors (1). Disconnect the antenna cables from the module (2). NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal.
  • Page 40 Do not expose to temperatures higher than 60°C (149°F). ● Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. Battery...
  • Page 41 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 42 Squeeze the latch (1), and then lift the cover (2) to open it. To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.
  • Page 43 Rotate the cover (1) onto the battery socket, and then press the cover (2) down until it locks into place. Speaker To remove the speaker, use these procedures. Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).
  • Page 44 Ambient (thermal) sensor To remove the ambient sensor, use these procedures. Before removing the ambient sensor, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 22).
  • Page 45 ■ Remove the two Phillips screws that secure the board to the computer (1), and then lift the board to disconnect it from the connector on the system board (2). To install flex I/O connector board #1, reverse the removal procedure. Flex I/O connector board #2 To remove flex I/O connector board #2, use these procedures.
  • Page 46 Remove the board from the computer (4). To install flex I/O connector board #2, reverse the removal procedure. Processor heat sink To remove the processor heat sink, use these procedures. Models with a graphics card and heat sink do not include a separate processor heat sink. IMPORTANT: The bond between the heat sink and the processor can be very tight.
  • Page 47 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 48 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. For more information, see: https://support.hp.com/us-en/document/c06366640. System board To remove the system board, use these procedures.
  • Page 49 NOTE: All system board spare part kits include replacement thermal material. Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 22).
  • Page 50 Lift the side of the system board (1), and then remove it from the computer (2). To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.
  • Page 51 Table 4-2 System board callouts Item Component Item Component Processor WLAN module System fan RTC battery Memory modules Solid-state drive Memory modules (10) Hard drive Speaker (11) Flex I/O board #1 Ambient sensor Wireless antennas and cables To remove the wireless antennas and cables, use these procedures. The cables route from the WLAN module to the antennas mounted on the front of the computer.
  • Page 52 Pull the antennas and cables out of the front of the chassis (3). To replace the antennas, reverse the removal procedures. Wireless antennas and cables...
  • Page 53 Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...
  • Page 54 NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that the computer is plugged into a working electrical outlet. ●...
  • Page 55 Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10. Turn on the computer Fast Boot, causing the F10 access screen to and continue to hold until the Computer Setup (F10) Utility is display too briefly when booting the computer.
  • Page 56 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.
  • Page 57 Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.
  • Page 58 Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.
  • Page 59 Cause Solution Processor thermal protection activated. A fan Be sure that the computer air vents are not blocked and the might be blocked or not turning, or the heat processor cooling fan is running. sink is not properly attached to the processor. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
  • Page 60 Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.
  • Page 61 Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.
  • Page 62 Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.
  • Page 63 If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. The printer might be out of paper. Check the paper tray, and refill it if it is empty. Printer will not turn on Use this information to troubleshoot the computer.
  • Page 64 Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer.
  • Page 65 Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Chapter 5 Troubleshooting without diagnostics...
  • Page 66 Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled.
  • Page 67 Cause Solution The cable is not securely connected. Be sure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect Be sure that the cable is attached to the correct connector.
  • Page 68 For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 69 Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.
  • Page 70 System will not boot from USB flash drive Use this information to troubleshoot the computer. Cause Solution Boot order is not correct. Run the Computer Setup utility, and change the boot sequence in Advanced > Boot Options. Removable Media Boot is disabled in the Run the Computer Setup utility, and enable booting to removable media in Computer Setup utility.
  • Page 71 If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 72 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...
  • Page 73 NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access this application directly by pressing during startup. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and then press enter.
  • Page 74 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 75 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 76 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.
  • Page 77 Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 78 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 79 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 80 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 81 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 82 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.
  • Page 83 Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 84 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 85 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane™ memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 86 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 87 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 88 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
  • Page 89 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 90 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 91 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 92 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...
  • Page 93 POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 94 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (Computer Setup can also be might need to be replaced.
  • Page 95 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 96 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. (Some hard...
  • Page 97 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check and/or replace cables. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error. Check and/or replace cables.
  • Page 98 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 500–BIOS Recovery A system BIOS recovery has occurred. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless Replace with a supported module. module installed in the system that is not supported and has been disabled.
  • Page 99 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 910–Filter Warning Airflow filter is dirty. Replace the airflow filter. 911–Graphics Module Fan Not Detected Graphics card fan is not connected or Reseat graphics card fan. might have malfunctioned.
  • Page 100 Table 7-2 Beep pattern error identification Number of long beeps/blinks Error category Not used BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ●...
  • Page 101 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Thermal A processor over temperature condition has been detected.* An ambient temperature over temperature condition has been detected. An MXM over temperature condition has been detected. System board The embedded controller cannot find valid firmware.
  • Page 102 Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 65 for information about backing up the BIOS settings.
  • Page 103 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu” message is displayed. - Press to enter Computer Setup.
  • Page 104 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
  • Page 105 Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 106 Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
  • Page 107 After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.
  • Page 108 To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.
  • Page 109 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 103. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.
  • Page 110 Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
  • Page 111 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 112 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
  • Page 113 No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 114 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.
  • Page 115 System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 116 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 117 Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 118 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 119 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)
  • Page 120 Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 175 mm 6.9 in Width 177 mm 7.0 in Depth 34 mm 1.3 in Approximate weight 1.45 kg 3.2 lb Temperature range Operating 10°C to 35°C 50°C to 95°F Nonoperating –30°F to 60°C...
  • Page 121 111 problems 57 access panel Customer Support 46 helpful hints 47 illustrated 8 HP PC Hardware Diagnostics UEFI locked 47 downloading 103 removal and replacement 22 failure ID code 102 deleting a Power-On Advanced menu, Computer HP Hotkey Support...
  • Page 122 14, 17, 19 problems 64 USB flash drive 98 problems 56 servicing computer 14, 19 recovery media 97 solid-state drive module creating using HP Cloud removal and replacement 29 Recovery Download solid-state drives 11 network problems 59 Tool 97 speaker...
  • Page 123 WLAN module removal and replacement 31 Index...