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Troubleshooting
PROBLEM
The touchscreen does not show anything when
you touch it or when you press the SETUP or
LIGHT keys.
The remote does not operate your audio or video
devices.
You have problems programming a TV/VCR
combination unit.
Your VCR is not recording.
You have trouble changing the channels on your
TV.
The LCD OK key is not responding.
The Learning process cannot be completed
successfully.
NOTE: Reprogramming may be required after batteries are removed.
SOLUTION
A) Replace the batteries with four new AA
alkaline batteries.
B) Check to make sure batteries are properly
installed.
A) Try all code programming procedures with all
the codes from the appropriate part of the
Code List.
B) Make sure the remote is in the correct mode
for the device you are attempting to control
(TV,VCR,DVD, etc.).
A) Try the VCR code for your brand. Some
combination units, however, may require both
a TV and a VCR code for full operation. To do
this, program the TV code under the TV key
and the VCR under the VCR key.
A) As a safety feature on your remote, you must
press the REC key on the rubber keypad
twice.
A) If the original remote requires the ENTER key
to be pressed after a channel is selected, press
the LCD ENTER key on the RM24941 to select
the channel.
A) Try using the LCD MENU, GUIDE, or ENTER
key to make the selection.
A) Replace batteries in the RM24941 and the
remote from which you are trying to learn.
B) The distance between the remotes should be
approximately two to three inches.
C) Do not conduct the Learning process near an
incandescent lamp.
D) Memory capacity is full (20 Learned
commands for each of nine modes).
E) Original remote might not be compatible with
Learning procedure.
18
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