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Acer eMachines E720 Series Service Manual
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Acer eMachines E720 Series Service Manual

Acer emachines e720/e520 series service guide
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eMachines E720/E520 Series
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Summary of Contents for Acer eMachines E720 Series

  • Page 1 E720/E520 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on eMachines E720/E520 Series service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Using the System Utilities ..........14 Acer GridVista (dual-display compatible) ......14 Hardware Specifications and Configurations .
  • Page 8 Table of Contents Removing the Switch Cover ........62 Removing the Keyboard .
  • Page 9 Table of Contents Replacing the Left Speaker Module ....... . .125 Replacing the Upper Cover .
  • Page 10 Table of Contents Model Definition and Configuration eMachines E720/E520 Series .........179 Test Compatible Components Microsoft®...

  • Page 11: System Specifications

    Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: NOTE: Items marked with * denote only selected models. Operating System Genuine Windows® Vista™ • Platform Intel® Pentium® dual-core processor* • Intel® Celeron® processor* • Mobile Intel®...

  • Page 12: Dimensions And Weight

    Communication Integrated webcam* • WLAN: IEEE 802.11b/g • LAN: Fast Ethernet; Wake-on-LAN ready • Dimensions and weight 364.6 (W) x 273.6 (D) x 27.0/38.4 (H) mm (14.4 x 10.8 x 1.1/1.5 inches) • 2.80 kg (6.17 lbs.) with 6-cell battery pack •...

  • Page 13: System Block Diagram

    System Block Diagram Intel Penryn Processor Thermal Sensor Clock Generator Fan Control ADM7421ARMZ ICS9LPRS387 uPGA-478 Package (Socket P) H_A#(3..35) H_D#(0..63) 667/800/1066MHz LCD Conn. CRT Conn. Memory BUS(DDRII) Intel Cantiga 200pin DDRII-SO-DIMM X2 Dual Channel BANK 0, 1, 2, 3 1.8V DDRII 533/667 LVDS uFCBGA-1329 Card Reader...

  • Page 14: Your Acer Notebook Tour

    Your Acer Notebook tour IMPORTANT:The outside housing and color may vary from the mass produced model. After knowing your computer features, let us show you around your new computer. Front View Icon Item Description Microphone Internal microphone for sound recording.

  • Page 15: Closed Front View

    Icon Item Description Palmrest Comfortable support area for your hands when you use the computer. TouchPad Touch-sensitive pointing device which functions like a computer mouse. Click buttons The left and right buttons function like the left and right mouse buttons. (left and right) Power* Indicates the computer's power status.

  • Page 16: Left View

    Left View Icon Item Description Kensington lock Connects to a Kensington-compatible slot computer security lock. Note: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock.

  • Page 17: Right View

    Right View Icon Item Description Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is active. indicator Optical drive eject Ejects the optical disk from the drive. button Emergency eject Ejects the optical drive tray when the computer is hole turned off.

  • Page 18: Bottom View

    Bottom View Icon Item Description Battery bay Houses the computer's battery pack. Battery release Releases the battery for removal. latch Memory Houses the computer's main memory. compartment Hard disk bay Houses the computer's hard disk (secured with screws). Battery lock Locks the battery in position.

  • Page 19: Indicators

    Indicators The computer has several easy-to-read status indicators: The front panel indicators are visible even when the computer cover is closed. Icon Function Description Power Indicates the computer's power status. Battery Indicates the computer's battery status. Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated.

  • Page 20: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...

  • Page 21: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...

  • Page 22: Hot Keys

    Icon Function Description <Fn> + <F1> Hotkey help Displays help on hotkeys. <Fn> + <F2> Acer eSettings Launches Acer eSettings Management in Acer Management Empowering Technology. <Fn> + <F3> Acer ePower Launches Acer ePower Management in Acer Management Empowering Technology.

  • Page 23: Special Key

    Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol.

  • Page 24: Using The System Utilities

    Apply to confirm the new settings and click OK to complete the process. Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start All Programs and click on Acer GridVista.
  • Page 25 Double (vertical), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. AcerGridVista is simple to set up: Run Acer GridVista and select your preferred screen configuration for each display from the task bar.

  • Page 26: Hardware Specifications And Configurations

    Item Specification BIOS ROM type Flash BIOS ROM size 1 MB Supported protocols Support ISIPP • Support Acer UI • Support multi-boot • Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control • Support SMBUS 2.0, PCI2.3 •...
  • Page 27 System Memory Item Specification Memory controller Built-in Memory size 0MB (no on-board memory) DIMM socket number 2 x 200-pin +1.8V DDRII SO-DIMM Supports memory size per socket 2 GB Supports maximum memory size 4G for 64bit OS (with two 2GB SODIMM) Supports DIMM type DDR II 667/800 SDRAM Memory module combinations...
  • Page 28 Hard Disk Drive Interface Item Specifications Vendor & Hitachi Segate Model Name 5K320-320 ST9250827AS WD1200BEVS WD3200BEVT 5K320-250 ST9120817AS WD1600BEVT 5K320-160 5K320-120 Capacity (MB) 320, 250, 250, 120 320, 160 160, 120 Bytes per sector Data heads 4, 4 or 3, 2, 2 4, 2 4, 2 Drive Format...
  • Page 29 Super-Multi Drive Item Specification Vendor & model name HLDS/GSA-T50N, Philips DS-8A2S, Sony/AD-7560S, Toshiba Digi/TS-L633A Performance With CD Diskette With DVD Diskette Specification Transfer rate (MB/sec) Sustained: Sustained: Max 3.5 Mbytes/sec Max 10 Mbytes/sec Buffer Memory 2 MB Interface SATA Applicable disc format Applicable media types: Writing: Confirms to DVD+R Version 1.2 and DVD+RW Version 1.3 / DVD+R DL Version 1.0 /...
  • Page 30 Super Multi Drive (cont.) Item Specifications Manufacturer and Model Pioneer DVR-TD08RS Type Drawer Loading Interface Serial ATA Revision 2.6 Data Transfer Modes Gen1i 1.5Gbits / sec Buffer Memory Size 2 MB Maximum Write Speed 8X Zone CLV at DVD-R / +R, DVD+RW 6X Zone CLV at DVD-R DL / +R DL, DVD-RW 5X Zone CLV at DVD-RAM 24X Zone CLV at CD-R / RW...
  • Page 31 Combo Drive Module Item Specification Manufacturer and Model Sony DL 24X CRX890S Toshiba DL 24X TS-L463A Type Drawer type Interface SATA Data Transfer Mode PIO Mode4 Buffer Memory Size 2 MB Maximum Write Speed CD 3,600 KB/sec • Maximum Read Speed CD 3,600 KB/sec •...
  • Page 32 Video Memory Item Specification Chipset CANTIGA GM/GL Integrated Graphic Memory size 128MB UMA VGA memory share from North Bridge System Board Major Chips Item Controller Core logic Intel Cantiga GM/GL (667/800/1066MHz FSB • supported) ICH9-M • CANTIGA GM/GL Integrated Graphic REALTEK RTL8111C-GR for Giga LAN Keyboard/Battery ENE KB926...
  • Page 33 LCD 15.4” Item Specification Vendor/model name Chimei N154I3-L03, AUO B154EW08 V1(HW 3A), LG.Philips LP154WX4 Screen Diagonal (mm) Active Area (mm) 331.2 X 207.0 Display resolution (pixels) 1280x (RGB) x 800 Pixel Pitch 0.2588 (H) x 0.2588 (V) Pixel Arrangement RGB vertical stripe Display Mode Normally white 220 cd/m2 (Typ.5 point)
  • Page 34 System Power Management ACPI mode Power Management Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.

  • Page 35: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 36: Information

    Information The Information screen displays a summary of your computer hardware information. InsydeH20 Setup Utility Information Main Security Power Boot Exit CPU Type: Intel(R) Core(tm) Duo CPU T5750 @ 2.00 GHz CPU Speed: 2.0 GHz HDD Model Name: WDC WD1200BEVS-22UST0 HDD Serial Number: WD-WXC308094757 ATAPI Model Name:...

  • Page 37: Main

    Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. InsydeH20 Setup Utility Information Main Security Power Boot Exit Item Specific Help System Time [13:04:04] System Date [10/10/2008] This is the help for the hour field.

  • Page 38: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. InsydeH20 Setup Utility Information Main Security Power Boot Exit Item Specific Help Supervisor Password Is: Clear User Password Is: Clear Install or Change the HDD Password Is: Clear password and the length...

  • Page 39: Setting A Password

    Setting a Password Follow these steps as you set the user or the supervisor password: Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).

  • Page 40: Changing A Password

    Changing a Password Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. Type the current password in the Enter Current Password field and press Enter. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field.

  • Page 41: Power

    Power The Power screen allows the user to configure CPU and power management options. InsydeH20 Setup Utility Information Main Security Power Boot Exit Item Specific Help Advanced CPU Control Platform Power Management These items control Break Event various CPU paramaters. ACPI S3: [Enabled] Wake on PME...
  • Page 42 Parameter Description Submenu Items Platform Power Enter the Platform Power Management • PCI Clock Run Management menu. • _CST - C4 Latency Value • C4 on C3 - Deeper Sleep Break Event Enter the Break Event menu. • ACPI S3 Enable or Disable ACPI S1/S3 Sleep State.

  • Page 43: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. InsydeH20 Setup Utility Information Main Security...

  • Page 44: Exit

    Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. InsydeH20 Setup Utility Information Main Advanced Security Power Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and Load Setup Defaults save your changes to Discard Changes...

  • Page 45: Bios Flash Utilities

    BIOS Flash Utilities The BIOS flash memory update is required for the following conditions: New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. • Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 46: Dos Flash Utility

    DOS Flash Utility Perform the following steps to use the DOS Flash Utility: Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.

  • Page 47: Winflash Utility

    In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays. Plug in the AC power to continue. Flash is complete when the message Flash programming complete displays. WinFlash Utility Perform the following steps to use the WinFlash Utility: Double click the WinFlash executable.

  • Page 48: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: Press Enter to display the Select Item screen.
  • Page 49 Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: Key in bios_pw 14452 0 Select one string from the list. Chapter 2...
  • Page 50 Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password. Cleaning BIOS Passwords To clear the password, perform the following steps: From a DOS prompt, Execute clnpwd.exe Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.

  • Page 51: Miscellaneous Utilities

    NOTE: The following write examples (2 to 5) require a system reboot to take effect Example 1: Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): eMachines xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Chapter 2...
  • Page 52 Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM Input: dmitools /wu Example 5: Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag Chapter 2...

  • Page 53: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement IMPORTANT:The outside housing and color may vary from the mass produced model. This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...

  • Page 54: General Information

    General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.

  • Page 55: External Module Disassembly Process

    External Module Disassembly Process IMPORTANT:The outside housing and color may vary from the mass produced model. External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

  • Page 56: Removing The Battery Pack

    Removing the Battery Pack 1. Turn computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2).

  • Page 57: Removing The Sd Dummy Card

    Removing the SD dummy card 1. Push the SD dummy card in to eject it. 2. Grasp the card and pull it out from the slot. Chapter 3...

  • Page 58: Removing The Expresscard Dummy Card

    Removing the ExpressCard dummy card 1. Push the ExpressCard dummy card in to eject it. 2. Grasp the card and pull it out from the slot. Chapter 3...

  • Page 59: Removing The Lower Covers

    Removing the Lower Covers 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the SD dummy card” on page 47. 3. See “Removing the ExpressCard dummy card” on page 48. 4. Remove the two screws from the Memory and WLAN bays and loosen the two captive HDD bay screws. Memory Cover WLAN...
  • Page 60 6. Remove the HDD cover as shown. 7. Remove the WLAN cover as shown. Chapter 3...

  • Page 61: Removing The Dimm Modules

    Removing the DIMM Modules 1. Remove the Battery Pack. See “Removing the Battery Pack” on page 46. 2. Remove the Memory Module cover See “Removing the Lower Covers” on page 49. 3. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 4.

  • Page 62: Removing The Wlan Module

    Removing the WLAN Module 1. See “Removing the Battery Pack” on page 46. 2. Remove the WLAN cover. See “Removing the Lower Covers” on page 49. 3. Disconnect the antenna cables from the WLAN board. 4. Move the antenna cables away and remove the two screws on the WLAN board to release the WLAN board. Step Size Quantity...
  • Page 63 5. Detach the WLAN board from the WLAN socket. NOTE: When re-attaching the antenna to the WLAN board, make sure the cables are arranged under the WLAN bracket. Chapter 3...

  • Page 64: Removing The Tv Tuner Module

    Removing the TV tuner Module 1. See “Removing the Lower Covers” on page 49. 1. Remove the securing screw, located on the WLAN bracket, and remove the bracket. NOTE: Move the antenna cables out of the way to allow for easier access. Step Size Quantity...
  • Page 65 3. Disconnect the cable from the TV tuner module. 4. Remove the two securing screws. Step Size Quantity Screw Type TV Tuner Module M2*3 (NL) 5. Remove the tv tuner module. Chapter 3...

  • Page 66: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module 1. See “Removing the Battery Pack” on page 46. 2. Remove the HDD cover, See “Removing the Lower Covers” on page 49. 3. Use the mylar tab to slide and lift up the hard disk drive module to remove. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it.
  • Page 67 4. Remove the four screws securing the hard disk to the carrier. Step Size Quantity Screw Type HDD Carrier M3*3 (NL) 5. Remove the HDD from the carrier. Chapter 3...

  • Page 68: Removing The Optical Drive Module

    Removing the Optical Drive Module 1. Remove the Battery Pack. See “Removing the Battery Pack” on page 46. 2. Remove the Memory cover. See “Removing the Lower Covers” on page 49. 3. Remove the screw securing the ODD module. Step Size Quantity Screw Type...
  • Page 69 5. Remove the three screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step Size Quantity Screw Type ODD Bracket M2*3 (NL) 6. Insert a pin in the eject hole of the ODD to eject the ODD tray. 7.

  • Page 70: Main Unit Disassembly Process

    Main Unit Disassembly Process IMPORTANT:The outside housing and color may vary from the mass produced model. Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Remove Remove Remove Switch Cover Keyboard Antenna LCD Module Remove Switch Board Remove Remove Upper Lower Cover...
  • Page 71 Step Screw Quantity Part No. Finger Print Reader M2*3 (NL) 86.ATA02.005 Upper Right Saddle M2*3 (NL) 86.ATA02.005 Left Speaker Module M2.5*4 (NL) 86.ATA02.001 Upper Left Saddle M2.5*4 (NL) 86.ATA02.001 TouchPad Bracket M2*3 (NL) 86.ATA02.005 eKey Board M2*3 (NL) 86.ATA02.005 Switch Board M2.5*4 (NL) 86.ATA02.001 Right Speaker Module...

  • Page 72: Removing The Switch Cover

    Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 46. 2.

  • Page 73: Removing The Keyboard

    Removing the Keyboard 1. See “Removing the Battery Pack” on page 46.. 2. Push down on the two latches securing the keyboard to the upper case. 3. Turn the keyboard over and pull back the securing latch to release the FFC. Chapter 3...

  • Page 74: Removing The Antenna

    Removing the Antenna WARNING:Do not attempt to pull the antenna cables under the WLAN bracket to prevent stripping of the cable. 1. See “Removing the WLAN Module” on page 52. 2. Remove the securing screw, located on the WLAN bracket, and remove the bracket. NOTE: Move the antenna cables out of the way to allow for easier access.
  • Page 75 4. Using one hand, pull the cables completely through the battery housing. NOTE: Do not remove the adhesive tape. 5. Push the cables through the chassis, then turn over the computer and pull them completely through. Chapter 3...

  • Page 76: Removing The Lcd Module

    Removing the LCD Module 1. Remove the Antenna. Remove the Antenna. See “Removing the Antenna” on page 64. 2. Remove the two securing screws from the bottom of the chassis. Step Size Quantity Screw Type LCD Module M2.5*8(NL) 3. Turn the computer over. Disconnect the LCD, MIC and back light cables from the top panel. MIC cable LCD cable Back light cable...
  • Page 77 4. Remove the four securing screws (two on each side) connecting the LCD module. Step Size Quantity Screw Type LCD Hinges M2.5*6 (NL) (Red call out) LCD Hinges M2.5*8 (NL) (Blue call out) 5. Carefully remove the LCD module from the chassis. Chapter 3...

  • Page 78: Removing The Upper Cover

    Removing the Upper Cover 1. Remove the LCD Module. See “Removing the LCD Module” on page 66. 2. Turn the computer over. Remove the nine screws on the bottom panel. Step Size Quantity Screw Type Upper Cover M2.5*8 (NL) 3. Turn the computer over. Remove the five screws on the top panel. Step Size Quantity...
  • Page 79 4. Disconnect the seven cables from the mainboard as shown. Disconnect A as shown. Release the securing latches and disconnect B as shown. Release the securing latches and disconnect C as Release the securing latches and disconnect D as shown. shown.
  • Page 80 Release the securing latches and disconnect E as Release the securing latches and disconnect F as shown. shown. Release the securing latches and disconnect G as shown. 5. Remove the upper cover by lifting upward from the chassis, rear edge first. Chapter 3...
  • Page 81 6. Turn the upper cover over. The upper cover appears as follows. Chapter 3...

  • Page 82: Removing The Finger Print Reader

    Removing the Finger Print Reader 1. See “Removing the Upper Cover” on page 68. 2. Remove the securing screw from the Finger Print Reader board, and ensure the FFC is free of the upper cover. Step Size Quantity Screw Type Finger Print M2*3 (NL) Reader...

  • Page 83: Removing The Upper Right Saddle

    Removing the Upper Right Saddle 1. See “Removing the Upper Cover” on page 68. 2. Remove the two securing screws from the upper saddle. Step Size Quantity Screw Type Upper Right M2*3 (NL) Saddle 3. Grasp the upper saddle and lift up to remove. Chapter 3...

  • Page 84: Removing The Left Speaker Module

    Removing the Left Speaker Module 1. See “Removing the Upper Cover” on page 68. 2. Remove the two securing screws from the left speaker. Step Size Quantity Screw Type Left Speaker M2.5*4 (NL) Module 3. Grasp both ends of the mylar cover and carefully pull back to expose the speaker cable. 4.

  • Page 85: Removing The Upper Left Saddle

    5. Remove the left speaker module as shown. Removing the Upper Left Saddle 1. See “Removing the Upper Cover” on page 68. 2. Pull back the mylar cover to expose the top securing screw. 3. Remove the bottom securing screw. 4.

  • Page 86: Removing The Touchpad Bracket

    5. Firmly lift and rotate the saddle counter-clockwise to remove, paying attention to the securing clip. Removing the TouchPad Bracket 1. See “Removing the Upper Cover” on page 68. 2. Disconnect the TouchPad FFC from the TouchPad board. 3. Move the Finger Print Reader FFC cable out of the way to prevent damage, and pull back the securing foil on the bracket.
  • Page 87 4. Remove the two securing screws from the TouchPad bracket. Step Size Quantity Screw Type TouchPad Bracket M2*3 (NL) 5. Remove the TouchPad bracket. IMPORTANT:The TouchPad cannot be removed individually. To replace the TouchPad, replace the entire Upper Cover. Chapter 3...

  • Page 88: Removing The Launch Board

    Removing the Launch Board 1. See “Removing the Upper Left Saddle” on page 75. 2. Grasp the Launch Board and lift up to remove from the Upper Cover. Removing the Media Board 1. See “Removing the Upper Left Saddle” on page 75. 2.

  • Page 89: Removing The Ekey Board

    IMPORTANT:Do not press on components to prevent damage. Removing the eKey Board 1. See “Removing the Upper Right Saddle” on page 73. 2. Turn the Upper Cover over and remove the FFC. 3. Remove the single screw Step Size Quantity Screw Type eKey Board M2*3 (NL)
  • Page 90 4. Pry the eKey board off the Upper Cover. 5. Grasp the board and gently pull the FFC through the Upper Cover. Chapter 3...

  • Page 91: Removing The Switch Board

    Removing the Switch Board 1. See “Removing the Upper Cover” on page 68. 2. Remove the single securing screw. Step Size Quantity Screw Type Switch Board M2.5*4 (NL) 3. Lift the switch board and FFC up and away from the upper cover. Chapter 3...

  • Page 92: Removing The Right Speaker Module

    Removing the Right Speaker Module 1. Remove the Upper Cover. See “Removing the Upper Cover” on page 68. 2. Remove the two securing screws from the speaker module. Step Size Quantity Screw Type Speaker M2.5*4 (NL) 3. Disconnect the speaker cable from the mainboard. 4.

  • Page 93: Removing The Tv Board

    Removing the TV Board 1. See “Removing the Upper Cover” on page 68. 2. Disconnect the antenna and cable from the board. 3. Remove the two securing screws from the TV board. Step Size Quantity Screw Type TV Board M2.5*4 (NL) 4.

  • Page 94: Removing The Bluetooth Module

    Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 68. 2. Grasp the Bluetooth module and lift to remove. 3. Lift the Bluetooth module away from the base and disconnect the bluetooth cable. Chapter 3...

  • Page 95: Removing The Usb Board

    Removing the USB Board 1. See “Removing the Upper Cover” on page 68. 2. See “Removing the Bluetooth Module” on page 84. 3. Remove cable from the USB board. 4. Remove the two securing screws from the USB board and lift clear of the chassis. Step Size Quantity...

  • Page 96: Removing The Modem Module

    Removing the Modem Module 1. See “Removing the Upper Cover” on page 68. 2. Remove securing screw from the modem module. Step Size Quantity Screw Type Modem Module M2*3 (NL) 3. Lift the module and disconnect the modem cable as shown in the following images. Chapter 3...

  • Page 97: Removing The Subwoofer Module

    Removing the Subwoofer Module 1. See “Removing the Upper Cover” on page 68. 2. Disconnect the subwoofer cable as shown. 3. Remove the two securing screws from the subwoofer module and lift the subwoofer clear of the chassis. Step Size Quantity Screw Type Subwoofer...

  • Page 98: Removing The Main Board

    Removing the Main Board 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Keyboard” on page 63. 3. See “Removing the LCD Module” on page 66. 4. See “Removing the Upper Cover” on page 68. 5. Disconnect the three cables from the bottom right of the mainboard as shown. 6.
  • Page 99 7. Remove the two securing screws from the Mainboard. Step Size Quantity Screw Type Mainboard M2.5*6 (NL) 8. Remove the main board, rightside first, as shown. 9. Lift the power jack clear of power port on the Lower Cover. Chapter 3...

  • Page 100: Removing The Rj-11 Port

    Removing the RJ-11 Port 1. See “Removing the Upper Cover” on page 68. 2. See “Removing the Right Speaker Module” on page 82. 3. See “Removing the Main Board” on page 88. 4. Remove the RJ-11 cable from its housing. 5.

  • Page 101: Removing The Thermal Module

    Removing the Thermal Module 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the LCD Module” on page 66. 3. See “Removing the Upper Cover” on page 68. 4. See “Removing the Main Board” on page 88. 5.
  • Page 102 7. Lift the Thermal Module clear of the Mainboard. Chapter 3...

  • Page 103: Removing The Cpu

    Removing the CPU 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Upper Cover” on page 68. 3. See “Removing the Main Board” on page 88. 4. See “Removing the Thermal Module” on page 91. 5. Using a flat screwdriver, turn the CPU socket latch counter-clockwise 180° to release the CPU. 6.

  • Page 104: Removing The Vga Module

    Removing the VGA Module 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Upper Cover” on page 68. 3. See “Removing the Main Board” on page 88. 4. Remove the two securing screws from the VGA Module. Step Size Quantity...

  • Page 105: Lcd Module Disassembly Process

    LCD Module Disassembly Process IMPORTANT:The outside housing and color may vary from the mass produced model. LCD Module Disassembly Flowchart Remove LCD Panel from Main Unit before proceeding Remove LCD Bezel Remove Remove Inverter Board Camera Module Remove LCD Panel Remove Remove Remove...

  • Page 106: Removing The Lcd Bezel

    Removing the LCD Bezel 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the LCD Module” on page 66. 3. Remove the two upper and two lower bezel screw caps. Remove the four securing screws from the LCD module.

  • Page 107: Removing The Inverter Board

    Removing the Inverter Board 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the LCD Module” on page 66. 3. See “Removing the LCD Bezel” on page 96. 4. Remove the securing tapes from the left and right sides of the Inverter board as shown. 5.
  • Page 108 6. Disconnect the left and right Inverter board cables as shown. Chapter 3...

  • Page 109: Removing The Camera Module

    Removing the Camera Module 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Lower Covers” on page 49. 3. See “Removing the WLAN Module” on page 52. 4. See “Removing the Keyboard” on page 63. 5. See “Removing the LCD Module” on page 66. 6.
  • Page 110 9. Lift the Camera Module clear of the LCD Module. 10. Remove the securing screw from the camera board. Step Size Quantity Screw Type Camera Board M2*3 (NL) 11. Remove the camera board from the bracket. Chapter 3...

  • Page 111: Removing The Lcd Panel

    Removing the LCD Panel 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Lower Covers” on page 49. 3. See “Removing the WLAN Module” on page 52. 4. See “Removing the Keyboard” on page 63. 5. See “Removing the LCD Module” on page 66. 6.

  • Page 112: Removing The Lcd Brackets And Fpc Cable

    Removing the LCD Brackets and FPC Cable 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Lower Covers” on page 49. 3. See “Removing the WLAN Module” on page 52. 4. See “Removing the Keyboard” on page 63. 5.

  • Page 113: Removing The Antennas

    Removing the Antennas 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Lower Covers” on page 49. 3. See “Removing the WLAN Module” on page 52. 4. See “Removing the LCD Panel” on page 101. 5. Remove the strips holding the antenna cables in place. Ensure the cables are free from obstructions. 6.

  • Page 114: Removing The Mic Module

    Removing the MIC Module 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Lower Covers” on page 49. 3. See “Removing the WLAN Module” on page 52. 4. See “Removing the LCD Panel” on page 101. 5.

  • Page 115: Lcd Module Reassembly Procedure

    LCD Module Reassembly Procedure Replacing the LCD Panel 1. Align the LCD brackets with the eight screw holes (four on each side) on the LCD Panel as shown. 2. Secure the LCD brackets to the LCD panel. 3. Turn the panel over. Insert the LCD Panel cable into the LCD Panel as shown. Chapter 3...
  • Page 116 4. Replace the MIC cable under the mylar tab strips, and replace the MIC as shown. Secure the cable by pressing down on the strips. 5. Replace the antenna cables and assembly. 6. Replace the tabs securing the left and right antennas to the LCD module. 7.
  • Page 117 8. Secure the cable by pressing down on the securing 9. Replace the two securing screws on the LCD strip. Module. 10. Replace the camera board in the bracket. 11. Replace the securing screw on the camera board. 12. Replace the Camera Module in the bottom cover. 13.
  • Page 118 14. Connect the Camera Module cable as shown. 15. Connect the left and right Inverter board cables as shown. 16. Connect the left and right Inverter board cables as shown. 17. Replace the inverter board and secure with the two provided screws. Chapter 3...

  • Page 119: Replacing The Lcd Bezel

    18. Replace the securing tapes from the left and right sides of the Inverter board as shown. NOTE: Tuck the cables securely to prevent damage to the cables or module. Replacing the LCD Bezel 1. Align the edge of the bezel with the bottom cover and replace the LCD Module. 2.

  • Page 120: Main Module Reassembly Procedure

    Main Module Reassembly Procedure Replacing the VGA Module 1. Insert the VGA Module as shown. 2. Replace the two securing screws on the VGA Module. Replacing the CPU 1. Carefully turn the mainboard upside down (CPU 2. Using a flat-tipped screw driver, lock the CPU in side up), and insert the CPU into the CPU bracket the socket as shown.

  • Page 121: Replacing The Thermal Module

    Replacing the Thermal Module 1. Align and place the Thermal Module in the 2. Connect the fan module cable to the mainboard. mounting as shown. 3. Replace the eight securing screws from the Thermal Module. Replacing the RJ-11 Port 1. Insert the RJ-11 port into the base as shown. 2.
  • Page 122 3. Replace the RJ-11 cable in its housing. Chapter 3...

  • Page 123: Replacing The Mainboard

    Replacing the Mainboard 1. Replace the power jack in the Lower Cover. 2. Gently lower the mainboard, leftside first, on the lower base. Ensure the screw sockets are aligned. 3. Ensure that the Mainboard is face up (the Heatsink and CPU are not visible). Place the Mainboard in the chassis, rear edge first, and press down to install.

  • Page 124: Replacing Subwoofer Module

    Replacing Subwoofer Module 6. Locate the Subwoofer on the lower cover, and replace the two securing screws. 7. Connect the subwoofer cable as shown. Replacing the Modem Module 1. Connect the modem cable and locate it over the screw socket. 2.

  • Page 125: Replacing The Usb Board

    3. Replace the securing screw on the modem module. Replacing the USB Board 1. Angle the right side of the USB board into the lower base. Align the screw sockets and replace the two securing screws. 2. Replace the cable on the USB board. Chapter 3...

  • Page 126: Replacing The Bluetooth Board

    Replacing the Bluetooth Board 1. While holding the Bluetooth module, connect the 2. Position the module over the aligning pins and cable as shown. insert in place. Replacing the TV Board 1. Angle the TV board into the lower base and lower into position. 2.

  • Page 127: Replacing The Right Speaker Module

    Replacing the Right Speaker Module 1. Replace the speaker module and insert the cable completely through the housing as shown. 2. Connect the speaker cable to the mainboard. Chapter 3...

  • Page 128: Replacing The Switch Board

    3. Replace the two securing screws on the speaker module. Replacing the Switch Board 1. Position the Switch Board over the screw socket. 2. Replace the single securing screw. Replacing the eKey Board 1. Insert the FFC through the Upper Cover. Chapter 3...
  • Page 129 2. Insert the eKey board at an angle and press down to situate. 3. Replace the single screw 4. Turn the Upper Cover over and press the FFC down to secure in place. Chapter 3...

  • Page 130: Replacing The Media Board

    Replacing the Media Board 1. Insert the Media Board into the lower cover. If necessary, use a pry to press the board in place. IMPORTANT:Do not press on components to prevent damage. 2. Insert the FFC flush with the connector and press the locking lever down to secure. 3.

  • Page 131: Replacing The Upper Right Saddle

    Replacing the Upper Right Saddle 1. Insert the left edge into position and pivot the upper saddle in place. 2. Replace the two securing screws on the upper saddle. Chapter 3...

  • Page 132: Replacing The Launch Board

    Replacing the Launch Board 1. Insert the left edge of the Launch Board into place 2. Insert the saddle in place, taking care to locate it and pivot the board down in place. over the alignment pins. 3. Replace the two securing screws. 4.
  • Page 133 2. Replace the bracket as shown. 3. Replace the single securing screw. Chapter 3...

  • Page 134: Replacing The Touchpad Bracket

    Replacing the TouchPad Bracket IMPORTANT:The TouchPad cannot be removed individually. To replace the TouchPad, replace the entire Upper Cover. 1. Replace the TouchPad bracket. 2. Replace the two securing screws from the TouchPad bracket. 3. Replace the Finger Print reader FFC and secure 4.

  • Page 135: Replacing The Left Speaker Module

    Replacing the Left Speaker Module 1. Align and replace the Speaker Module in the upper 2. Grasp both ends of the mylar cover to expose the case. housing. 3. Replace the speaker cable as shown. 4. While holding the mylar cover back with one hand, 6.
  • Page 136 2. Connect the seven cables on the mainboard as shown. Chapter 3...

  • Page 137: Replacing The Lcd Module

    3. Replace the five screws on the top panel. 4. Turn the computer over. Replace the nine screws on the bottom panel. Replacing the LCD Module 1. Carefully align the LCD module over the hinge sockets and lower the module into the chassis. Chapter 3...
  • Page 138 2. Replace the four securing screws (two on each side) securing the LCD module. 3. Connect the LCD, MIC and back light cables. LCD cable MIC cable Back light cable Chapter 3...

  • Page 139: Replacing The Antenna Cables

    4. Turn the computer over and replace the two securing screws on the bottom of the chassis. Replacing the Antenna Cables Ensure that the three Antenna cables pass through the Mainboard and are accessible from the underside of lower cover. 1.

  • Page 140: Replacing The Keyboard

    Replacing the Keyboard 1. Align the FFC with the connector and press the 2. Turn the keyboard over and press down to secure. latch down to secure. Replacing the Switch Cover 1. Insert the left side of the switch cover and angle 2.

  • Page 141: Replacing The Tv Tuner Module

    Replacing the TV Tuner Module 4. Replace the tv tuner module. 5. Replace the two securing screws. 6. Connect the cable to the TV tuner module. Chapter 3...
  • Page 142 7. Replace the adhesive strip to secure the cable. 8. Replace bracket and secure with provided screw. Chapter 3...

  • Page 143: Replacing The Wlan Module

    Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 2. Replace the two screws to secure the module. 3. Connect the two antenna cables to the module. Replacing the Hard Disk Drive Module 1. Place the HDD in the HDD carrier. 2.

  • Page 144: Replacing The Dimm Modules

    3. Insert the HDD, interface side first, until HDD firmly slides in place. Replacing the DIMM Modules NOTE: To replace DIMM Module 2, first remove DIMM Module 1. In this procedure, only DIMM Module 1 is shown. 1. Insert the DIMM Module flush with the connector and press down to lock in place. Chapter 3...

  • Page 145: Replacing The Odd Module

    Replacing the ODD Module 1. With the ODD tray in the eject position, replace the 2. Press the cover into the tray, bottom edge first, to ODD cover on the new ODD Module. secure. 3. Turn the ODD over and replace the three securing 4.

  • Page 146: Replacing The Lower Covers

    Replacing the Lower Covers 1. Replace the Memory Cover. 2. Replace the single screw to secure in place. 3. Replace the WLAN Cover. 4. Replace the screw to secure in place. 5. Replace HDD Cover. 6. Replace the two screws to secure in place. Chapter 3...

  • Page 147: Replacing The Express And Sd Card Trays

    Replacing the Express and SD Card Trays 1. Insert the Express Card and push into the slot until 2. Insert the SD Card and push into the slot until flush flush with the chassis cover. with the chassis cover. Chapter 3...
  • Page 148 Chapter 3...

  • Page 149: Troubleshooting

    Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 150: Power On Issue

    Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Check the power cable is properly connected to the computer and the electrical outlet.

  • Page 151: No Display Issue

    No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. Make sure that the internal display is selected.

  • Page 152: Random Loss Of Bios Settings

    Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. Reboot the computer. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 44. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced.

  • Page 153: Lcd Failure

    LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...

  • Page 154: Touchpad Failure

    TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...

  • Page 155: Sound Problems

    Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Reboot the computer. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: The device is properly installed.

  • Page 156: Internal Microphone Failure

    Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem.

  • Page 157: Hdd Not Operating Correctly

    HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. Disconnect all external devices. Run a complete virus scan using up-to-date software to ensure the computer is virus free. Run the Windows Vista Startup Repair Utility: insert the Windows Vista Operating System DVD in the ODD and restart the computer.

  • Page 158: Odd Failure

    ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: Audio CDs do not play when loaded •...
  • Page 159 Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver. Check that there are no yellow exclamation marks against the items in DVD/CD-ROM drives. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
  • Page 160 Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem. Restart the computer and press F2 to enter the BIOS Utility. Check that the drive is detected in the ATAPI Model Name field on the Information page.

  • Page 161: Usb Failure (Rightside)

    USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...

  • Page 162: Wireless Function Failure

    If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...

  • Page 163: Mediatouch Button Failure

    MediaTouch Button Failure If the Acer MediaTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not...

  • Page 164: Thermal Unit Failure

    Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: HDTV Switch Failure If the HDTV Switch fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...

  • Page 165: External Mouse Failure

    External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. Try an alternative mouse. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual.

  • Page 166: Intermittent Problems

    Issue” on page 140.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...

  • Page 167: Post Codes Tables

    POST Codes Tables These tables describe the POST codes, functions, phases, and components for the POST. Port 80 Codes Driver Name Port80 Code Driver Name Port80 Code PeiEventLog CpuIo OemServices Cf9Reset SioInit PcRtc MonoStatusCode StatusCode PentiumMCpuPeim Variable PlatformStage1 SmmVariable Variable EmuVariable IchInit TcgDxe...
  • Page 168 Port80 Codes Continued Driver Name Port80 Code Driver Name Port80 Code SmmDisp HiiDatabase SmmReloc OemSetupBrowser SmmRuntime Font(English) SmmThunk Font(French) OemServices Font (Chinese) ChipsetInit UnicodeCollation SmmAccess ConPlatform PciHostBridge ConSplitter PciExpress GraphicsConsole GmchMbi Terminal IchInit VgaClass IdeController SaveMemoryConfig SataController AcpiSupport IchSmbusLight AcpiPlatform SmmControl DataHub Ich7MSmmDispatcher...

  • Page 169: Post Key

    Post Key Function Enter into Setup Menu Enter into Boot Manager Messages Displayed during POST Before pressing a function key CPUID: XXXXXX Press F2 go to Setup Utility Press F12 go to Boot Manager Press [PXE HOT KEY] go to PXE Setup Menu After pressing a function key If user pressed F2 CPUID: XXXXXX...
  • Page 170 Chapter 4...

  • Page 171: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Item Description Item Description JLVDS1 LVDS Connector Speaker Connector JMDC1 RJ-11 Connector LED1 Power LED Microphone Connector LED2 Battery LED Hall Switch Connector Left TouchPad Button Speaker Connector Right TouchPad Button Keyboard Connector WLAN Switch Power Board Connector LAN Transformer...

  • Page 172: Bottom View

    Bottom View Item Description Item Description JCPU1 CPU Socket JRJ45 RJ-45 Port JCRT1 CRT Port JSATA1 ODD Connector JDIMM1 DDRII Socket JSATA2 HDD Connector JDIMM2 DDRII Socket JUSB1 USB1 Port JHP1 Headphone Jack JUSB2 USB2 Port JLINE1 LINE-IN Jack PJP2 Battery Connector JMIC1 Microphone Jack...

  • Page 173: Clearing Password Check And Bios Recovery

    Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for eMachines E720/E520. The eMachines E720/E520 Series provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description Item...

  • Page 174: Bios Recovery By Crisis Disk

    BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
  • Page 175 A progress screen displays. 7. The following message displays when the Crisis Diskette is created successfully. 8. Click OK to complete the process. 9. Insert the Crisis Disk in to the USB floppy drive attached to the BIOS flash failed system. 10.
  • Page 176 Steps for BIOS Recovery by USB Disk: Before doing this, one Crisis USB Disk should be prepared ready in hand. The Crisis Diskette could be made by executing the Crisis Disk program in another system with Windows XP OS. 1. Plug in USB Flash Disk. 2.

  • Page 177: Fru (Field Replaceable Unit) List

    Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 178: Emachines E720/E520 Exploded Diagram

    eMachines E720/E520 Exploded Diagram Item Description Part Number Middle Cover 60.N0502.001 Power Board 55.N0502.003 Upper Case 60.N0502.002 Mainboard MB.N0502.001 Lower Case 60.N0502.003 CPU Fan 23.N0502.001 Function Board 55.N0502.002 HDD Cover 42.N0502.003 Minicard Cover 42.N0502.001 Modem Cable 50.N0502.001 Thermal Module 60.N0502.007 Memory Cover 42.N0502.002 WLAN Module...

  • Page 179: Emachines E720/E520 Fru List

    E720/E520 FRU List CATEGORY Description Acer PN Adapter ADAPTER 65W 3PIN DELTA SADP-65KB DFA AP.06501.013 ADAPTER 65W 3PIN DELTA SADP65KB BFJA OBL AP.06501.014 ADAPTER 65W 3PIN LITE ON PA-1650-02AC AP.06503.016 ADAPTER 65W 3PIN HIPRO AC-OK065B13 LF AP.0650A.010 Battery BATTERY LI-ION 6CELL 4.4KAH SANYO SA SA 3S2P BT.00603.042...
  • Page 180 CATEGORY Description Acer PN POWER CORD US 3 PIN 27.TAVV5.001 POWER CORD EU 3 PIN 27.TAVV5.002 POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004 POWER CORD CHINA 3 PIN 27.TAVV5.005 POWER CORD SWISS 3 PIN 27.TAVV5.006 POWER CORD ITALIAN 3 PIN 27.TAVV5.007...
  • Page 181 CATEGORY Description Acer PN T/P BRACKET 33.N0502.001 CPU Processor CPU INTEL MEROM PMDT3400 2.16G LF80537GF0481M KC.34001.DTP QGFM M0 CPU INTEL MEROM PMDT3200 2.0G LF80537GF0411M QBNT KC.32001.DTP CPU INTEL MEROM CMT1700 1.83G LF80537NF0341MN KC.17001.CMT QGGM M0 CPU INTEL MEROM CMT1600 1.66G LF80537NF0281MN KC.16001.CMT...
  • Page 182 CATEGORY Description Acer PN HDD SATA 120G 5400RPM HGST HTS543212L9A300 0FA KH.12007.016 HDD SATA 120G 5400RPM SEAGATE ST9120817AS 0FA KH.12001.032 HDD SATA 120G 5400RPM WD WD1200BEVS-22UST0 0FA KH.12008.019 HDD SATA 120G 5400RPM WD WD1200BEVT-22ZCT0 HDD SATA 160G 5400RPM HGST HTS543216L9A300 Falcon-B KH.16007.019...
  • Page 183 CATEGORY Description Acer PN Keyboard KEYBOARD INTE(UI) US INTERNATION KB.I1400.043 KEYBOARD (ARE) ARABIC ENGLISH KB.I1400.075 KEYBOARD (BE) BELGIAN KB.I1400.074 KEYBOARD (BZ) BRAZILIAN KB.I1400.073 KEYBOARD (CF) CANADIAN FRENCH KB.I1400.072 KEYBOARD (CH) T-CHINESE KB.I1400.071 KEYBOARD (DM) DENMARK KB.I1400.069 KEYBOARD (NL) NETHERLANDS KB.I1400.068 KEYBOARD (FR) FRENCH KB.I1400.066...
  • Page 184 CATEGORY Description Acer PN LCD COVER 60.N0502.005 LCD BEZEL FOR W/CCD 60.N0702.001 LCD BRACKET-R 33.N0502.004 LCD BRACKET-L 33.N0502.005 WIRELESS ANTENNA R 50.N0502.003 WIRELESS ANTENNA L 50.N0502.004 CAMERA MODULE 0.3M 57.N0702.001 CAMERA BRACKET 33.N0702.001 ASSY LCD MODULE 15.4 IN. WXGA GLARE W/ANTENNA 6M.N0502.003...
  • Page 185 50.N0502.005 LCD COVER 60.N0502.005 LCD BEZEL FOR W/O CCD 60.N0502.006 LCD BRACKET-R 33.N0502.004 LCD BRACKET-L 33.N0502.005 WIRELESS ANTENNA R 50.N0502.003 WIRELESS ANTENNA L 50.N0502.004 Mainboard MAINBOARD E520/E720 INTEL GL40 ICH9 8111C ACER LOGO MB.N0502.001 W/O 1394 V1.0 LF Chapter 6...
  • Page 186 CATEGORY Description Acer PN Memory RAM 512MB DDRII 667 NANYA NT512T64UH8B0FN-3C 512/66 KN.51203.032 RAM 512MB DDRII 667 SAMSUNG M470T6464QZ3-CE6 512M/ KN.5120B.026 RAM 512MB DDRII 667 HYNIX HYMP164S64CP6-Y5 512/667 KN.5120G.024 RAM 1G DDRII 667 SAMSUNG M470T2864QZ3-CE6 1G/667 KN.1GB0B.016 RAM 1G DDRII 667 HYNIX HYMP112S64CP6-Y5 1G/667 KN.1GB0G.012...
  • Page 187 Screw List Category Description Part Number SCREW M2.5X4 (NL) 86.ATA02.001 SCREW M2.5X6 (NL) 86.ATA02.002 SCREW M2.5X8 (NL) 86.ATA02.003 SCREW M2X5 (NL) 86.ATA02.004 SCREW M2X3 (NL) 86.ATA02.005 SCREW M3X3 (NI) 86.ATA02.006 SCREW CPU THERMAL SCREW 86.ATA02.007 Chapter 6...

  • Page 188: Model Definition And Configuration

    Appendix A Model Definition and Configuration Appendix A...

  • Page 189: Emachines E720/E520 Series

    E720/E520 Series Model Country Acer Part No Description eME520- Canada LX.N050C.004 eME520-571G12Mi LINPUSeCA1 UMA CM575 571G12Mi 1*1G/120/6L/CB_bg_AN_EN31 eME520- LX.N050C.003 eME520-571G12Mi LINPUSeUS1 UMA CM575 571G12Mi 1*1G/120/6L/CB_bg_AN_EN31 eME520- ACLA- LX.N050C.002 eME520-571G12Mi LINPUSeXC1 UMA CM575 571G12Mi Portuguese 1*1G/120/6L/CB_bg_AN_EN61 eME520- ACLA- LX.N050C.001 eME520-571G12Mi LINPUSeEA3 UMA...
  • Page 190 Model Country Acer Part No Description eME720- LX.N080Y.005 eME720-321G12Mi VHB32eTUS1 PMDT3200 321G12Mi UMAC 1*1G/120/6L/ CB_bg_0.3D_AN_EN31 eME720- ACLA- LX.N080Y.006 eME720-321G12Mi EM VHB32eTXC1 PMDT3200 321G12Mi Portuguese UMAC 1*1G/120/6L/ CB_bg_0.3D_AN_XC21 eME720- ACLA- LX.N080Y.003 eME720-321G12Mi EM VHB32eTXC2 PMDT3200 321G12Mi Portuguese UMAC 1*1G/120/6L/ CB_bg_0.3D_AN_XC21 eME720- ACLA- LX.N080Y.002...
  • Page 191 Model Country Acer Part No Description eME520- Indonesia LX.N070C.003 eME520-161G12Mi LINPUSeID1 UMAC CMT1600 161G12Mi 1*1G/120/6L/CB_bg_0.3D_AN_ID21 eME520- EMEA South Africa LX.N070Y.035 eME520-572G12Mi EM VHB32eTZA1 CM575 572G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_FR21 eME520- EMEA South Africa LX.N070Y.034 eME520-572G12Mi EM VHB32eTZA2 CM575 572G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_EN11...
  • Page 192 Model Country Acer Part No Description eME520- EMEA Eastern LX.N070Y.017 eME520-572G12Mi VHB32eTEU6 CM575 572G12Mi Europe UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_CS21 eME520- EMEA Hungary LX.N070Y.016 eME520-572G12Mi VHB32eTHU1 CM575 572G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_HU11 eME520- EMEA Slovenia/ LX.N070Y.015 eME520-572G12Mi VHB32eTSI1 UMAC CM575 572G12Mi Croatia 1*2G/120/6L/CB_bg_0.3D_AN_EN11...
  • Page 193 Model Country Acer Part No Description eME520- EMEA Denmark LX.N070Y.070 eME520-162G12Mi VHB32eTDK1 CMT1600 162G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_NO11 eME520- EMEA France LX.N070Y.067 eME520-162G12Mi VHB32eTFR1 CMT1600 162G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_FR21 eME520- EMEA Germany LX.N070Y.066 eME520-162G12Mi VHB32eTDE1 CMT1600 162G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_DE11 eME520-...
  • Page 194 Model Country Acer Part No Description eME520- EMEA Portugal LX.N070Y.048 eME520-162G12Mi VHB32eTPT1 CMT1600 162G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_PT11 eME520- EMEA Spain LX.N070Y.050 eME520-162G12Mi VHB32eTES1 CMT1600 162G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_ES21 eME520- EMEA Greece LX.N070Y.047 eME520-162G12Mi VHB32eTGR1 CMT1600 162G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_EL21 eME520-...
  • Page 195 Model Country Acer Part No Description eME520- EMEA South Africa LX.N070X.036 eME520-572G12Mi EM VHP32eTZA2 CM575 572G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_EN11 eME520- EMEA Denmark LX.N070X.037 eME520-572G12Mi VHP32eTDK1 CM575 572G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_NO11 eME520- EMEA France LX.N070X.032 eME520-572G12Mi VHP32eTFR1 CM575 572G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_FR21...
  • Page 196 Model Country Acer Part No Description eME520- EMEA Slovenia/ LX.N070X.016 eME520-572G12Mi VHP32eTSI1 UMAC CM575 572G12Mi Croatia 1*2G/120/6L/CB_bg_0.3D_AN_EN11 eME520- EMEA Portugal LX.N070X.017 eME520-572G12Mi VHP32eTPT1 CM575 572G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_PT11 eME520- EMEA Spain LX.N070X.018 eME520-572G12Mi VHP32eTES1 CM575 572G12Mi UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_ES21 eME520-...
  • Page 197 Model Country Acer Part No Description eME520- EMEA Eastern LX.N070X.061 eME520-162G12Mi VHP32eTEU4 CMT1600 162G12Mi Europe UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_FI11 eME520- EMEA Eastern LX.N070X.060 eME520-162G12Mi VHP32eTEU6 CMT1600 162G12Mi Europe UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_CS21 eME520- EMEA Eastern LX.N070X.059 eME520-162G12Mi VHP32eTEU7 CMT1600 162G12Mi Europe UMAC 1*2G/120/6L/ CB_bg_0.3D_AN_ENG1...
  • Page 198 Model Country Acer Part No Description eME520- EMEA Denmark LX.N070X.075 eME520-573G16Mi VHP32eTDK1 CM575 573G16Mi UMAC 1G+2G/160/6L/ CB_bg_0.3D_AN_NO11 eME520- EMEA Eastern LX.N070C.005 eME520-571G16Mi LINPUSeEU2 CM575 571G16Mi Europe UMAC 1*1G/160/6L/ CB_bg_0.3D_AN_EN44 eME520- India LX.N070C.013 eME520-571G16Mi LINPUSeIN1 UMAC CM575 571G16Mi 1*1G/160/6L/CB_bg_0.3D_AN_EN11 eME520- India LX.N070C.012...
  • Page 199 Model Memory 1 Memory 2 HDD 1(GB) Wireless LAN eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO2GBII6 N160GB5.4KS NSM8XS 3rd WiFi BG 572G16Mi eME520- N15.4WXGAG8 SO1GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 571G12Mi eME720- N15.4WXGAG8 SO1GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 321G12Mi...
  • Page 200 Model Memory 1 Memory 2 HDD 1(GB) Wireless LAN eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 162G12Mi eME520- N15.4WXGAG8 SO1GBII6 SO1GBII6 N160GB5.4KS NSM8XS 582G16M eME520- N15.4WXGAG8 SO1GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 161G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8...
  • Page 201 Model Memory 1 Memory 2 HDD 1(GB) Wireless LAN eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO1GBII6 SO1GBII6 N160GB5.4KS NSM8XS 3rd WiFi BG 582G16Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG...
  • Page 202 Model Memory 1 Memory 2 HDD 1(GB) Wireless LAN eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 162G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 162G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 162G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 162G12Mi...
  • Page 203 Model Memory 1 Memory 2 HDD 1(GB) Wireless LAN eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi...
  • Page 204 Model Memory 1 Memory 2 HDD 1(GB) Wireless LAN eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 572G12Mi...
  • Page 205 Model Memory 1 Memory 2 HDD 1(GB) Wireless LAN eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 162G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 162G12Mi eME520- N15.4WXGAG8 SO2GBII6 N120GB5.4KS NSM8XS 3rd WiFi BG 162G12Mi eME520- N15.4WXGAG8 SO1GBII6 SO2GBII6 N160GB5.4KS NSM8XS 3rd WiFi BG...
  • Page 206 Appendix A...

  • Page 207: Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows XP Home, Windows XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 208: Microsoft® Windows® Vista Environment Test

    Microsoft Windows Vista Environment Test ® ® Vendor Type Description Adapter Test F0000183 Adapter DELTA 65W 1.7x5.5x11 SADP-65KB DFA LF level 4 DELTA CN 10001023 Adapter LITE-ON 65W 1.7x5.5x11 PA-1650-02AC LF level 4 LITE-ON 60002015 Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HP-OK065B13 HIPRO LED LF level 4 F0000183...
  • Page 209 Vendor Type Description 60002005 N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS543232L9A300 HGST SG Falcon-B SATA LF F/W:C40C 60001994 N320GB5.4KS HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 LCD Test 60003316 N15.4WXGAG8 LCD AUO 15.4" WXGA Glare B154EW08-V1 w/o bracket, HW 3A LF 220nit 8ms 60003089 N15.4WXGAG8...
  • Page 210 Vendor Type Description Audio Codec Test 9999995 ALC268 ALC268 ONE TIME VENDER LCD Camera Test 9999995 0.3M DV Suyin 0.3M DV Camellia_2 ONE TIME VENDER 9999995 0.3M DV Chicony 0.3M DV Calla_2 ONE TIME VENDER Software Test 10000981 Antivirus application NIS MISC WLAN Test 23707801...

  • Page 211: Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 212 Appendix C...

  • Page 213: Index

    Index AFLASH Utility EasyTouch Failure Antennas Ekey Board eKey Board Euro Battery Pack External Module Disassembly BIOS Flowchart ROM size ROM type BIOS Supports protocol Features 25–35 BIOS Utility Fingerprint Reader Failure Boot Flash Utility Exit FPC Cable Navigating Onboard Device Configuration FRU (Field Replaceable Unit) List Power Save and Exit...
  • Page 214 speakers LCD Bezel hotkey LCD Brackets System LCD Failure Block Diagram LCD Module Disassembly Flowchart LCD Panel Test Compatible Components lower cover Thermal Unit Failure TouchPad Main Unit Disassembly hotkey Flowchart TouchPad Bracket Mainboard TouchPad Failure media access Troubleshooting on indicator Built-in KB Failure MediaTouch Button Failure EasyTouch Buttons...

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