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Audio problems
Problem
Headphones or other audio device
connected to the computer does not
produce sound.
A microphone connected to the
computer does not work.
A connected home entertainment
system does not have audio.
Video problems
Problem
A video device connected to the external
monitor port on the computer displays a
black screen when playing Blu-Ray or
other protected content.
12
Chapter 3 Troubleshooting
Possible cause
Headphones or another audio device is
connected to the headphone jack on the
port replicator. Using the headphone jack
on the port replicator mutes sound
through the computer.
More than one audio device is connected
to the port replicator.
A microphone is connected to the port
replicator. While a microphone is
connected to the port replicator, the
microphone jack on the computer is
disabled.
Audio is not connected properly.
Possible cause
The port replicator does not support
viewing Blu-Ray or other protected
content on an external display device
connected to the external monitor port on
the port replicator.
Solution
Disconnect the headphones or other
audio device from the headphone jack on
the port replicator, or use the device
connected to it.
Be sure that only one audio device is
connected to the port replicator.
Either use the microphone connected to
the port replicator or disconnect it.
Be sure that the port replicator is properly
connected to the home entertainment
system.
Solution
Use the display device on the computer.
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