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HP 3115m Maintenance And Service Manual
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HP 3115m Maintenance And Service Manual

HP 3115m Maintenance And Service Manual

Notebook pc
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HP 3115m Notebook PC
HP 3125 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 3115m

  • Page 1 HP 3115m Notebook PC HP 3125 Notebook PC Maintenance and Service Guide...
  • Page 2 © Copyright 2011, 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 5 Display ..............................5 Buttons ..............................7 Keys ..............................9 Lights ..............................10 TouchPad ............................11 Front ..............................11 Left side .............................. 12 Right side ............................13 Bottom ..............................
  • Page 6 Electrostatic discharge damage ................ 27 Packaging and transporting guidelines ..........29 Component replacement procedures ....................31 Service tag ......................... 31 Computer feet ........................32 Battery ..........................33 SIM ............................ 34 Display panel ........................35 Webcamera module ......................36 WLAN module ........................38 WWAN module ........................
  • Page 7 Downloading a BIOS update ................75 Using Advanced System Diagnostics ....................76 7 Specifications ..............................78 Computer specifications ........................78 11.6-inch display specifications ......................79 Hard drive specifications ........................80 8 Backup and recovery in Windows 7 ......................81 Creating recovery media with HP Recovery Disc Creator ..............82 Creating recovery media ....................
  • Page 8 viii...

  • Page 9: Product Description

    Description 3115m 3125 Product Name HP 3125 Notebook PC √ HP 3115m Notebook PC √ Processors AMD® E450 1.65-GHz processor (1.0-MB L2 cache, 1333-MHz, dual core, 18 √ AMD E300 1.30-GHz processor (1.0-MB L2 cache, 1066-MHz, dual core, 18 W) √...
  • Page 10 Category Description 3115m 3125 Supports up to 4096 GB of system RAM √ √ Supports the following configurations: √ ● 4096-MB total system memory (4096×1 or 2048×2) ● 2048-MB total system memory (2048×1) Supports the following configurations: √ ● 4096-MB total system memory (4096×1 or 2048×2) Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
  • Page 11 Category Description 3115m 3125 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter √ Integrated WWAN options by way of wireless module √ Two WWAN antennas built into display assembly (select models only) √ Supports the HP hs2340 HSPA+ Mobile Broadband Module √...
  • Page 12 Serviceability End-user replaceable parts: √ √ ● AC adapter ● Battery ● Hard drive ● Memory modules ● SIM (HP 3115m models only) ● Solid-state drive ● WLAN module ● WWAN module (HP 3115m models only) Chapter 1 Product description...

  • Page 13: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
  • Page 14 Item Component Description Webcam Records video and captures still photographs. To use the webcam in Windows 7, select Start > All Programs > CyberLink and Chat > CyberLink YouCam. To use the webcam in Windows 8, from the Start screen, type cyberlink, and then select CyberLink YouCam from the list of apps.

  • Page 15: Buttons

    Buttons Buttons...
  • Page 16 Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Windows 7: Displays the Windows Start menu. Windows 8: Displays the Start screen. NOTE: Pressing the Windows logo key again will return you to the previous screen.

  • Page 18: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 19: Touchpad

    TouchPad Item Component Description ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 20: Left Side

    Left side Item Component Description Power connector Connects an AC adapter. ● Battery light White: The computer is connected to external power. If a battery installed, the battery is fully charged. ● Amber: The computer is connected to external power and the battery is charging. ●...

  • Page 21: Right Side

    Right side Item Component Description Digital Media Slot Reads data from and writes data to digital memory cards such as Secure Digital (SD). Audio-out (headphone) jack Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

  • Page 22: Bottom

    Bottom Item Component Description Battery bay Holds the battery. SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Battery/service cover latch Releases the battery from the battery bay. Vent Enables airflow to cool internal components.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 24: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Chapter 3 Illustrated parts catalog...

  • Page 25: Computer Major Components

    Computer major components Computer major components...
  • Page 26 Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page Keyboard in charcoal finish (includes keyboard cable): For use in HP 3115m models: ● For use in Canada 659500-121 ●...
  • Page 27 Memory modules (2, PC3, 12800, 1600-MHz): 4 GB 641369-001 2 GB 652972-001 (13) WWAN module HP hs2340 HSPA+ Mobile Broadband Module WWAN module, for use in HP 3115m 632155-001 models (14) WLAN modules For use in HP 3115m models: ●...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes display lid switch magnet) For use in 3115m models 669025-001 For use in 3125 models 714296-001 Webcamera module 659516-001 Display Hinge Kit,includes: 659499-001 (3a) Left and right hinges (3b)
  • Page 29 Item Component Spare part number 11.6-in, LED, HD, BrightView SVA display panel 668353-001 Display Cable Kit (includes display panel cable and webcamera module cable) 659498-001 Wireless Antenna Kit (includes left and right WLAN antenna cables 659492-001 and transceivers and left and right WWAN antenna cables and transceivers) Display enclosure (in charcoal finish): For use with computer models equipped with WLAN only capability (includes WLAN 659493-001...

  • Page 30: Mass Storage Devices

    Spare part number Hard drive (does not include the hard drive bracket, connector cable, isolators, or screws): 500-GB, 5400-rpm, SATA, 7.0-mm 669299-001 320-GB, 7200-rpm, SATA, 7.0-mm (for use only in HP 3115m models) 634862-002 320-GB, 5400-rpm, SATA, 7.0-mm 645193-001 Solid-state drive (for use only in HP 3115m models):...

  • Page 31: Miscellaneous Parts

    320-GB, 7200-rpm hard drive only (does not include bracket, connector cable, isolators, or screws; SATA, 7.0-mm; for use only in HP 3115m models) 636672-001 Intel Centrino Advanced-N 6230 WLAN module (802.11a/b/g/n + Bluetooth) for use in HP 3115m models 641369-001...

  • Page 32: Service Cover In Charcoal Finish (Includes Two Rubber Feet And Shielding): 659503-001

    659499-001 Display Hinge Kit (includes left and right display hinges) 659500-001 Keyboard in charcoal finish for use in HP 3115m models in the United States (includes keyboard cable) 659500-121 Keyboard in charcoal finish for use in HP 3115m models in Canada (includes keyboard cable)
  • Page 33 (includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers) 675097-001 128-GB solid-state drive only (does not include bracket, connector cable, isolators, or screws; for use only in HP 3115m models) 690020-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 693711-001...

  • Page 34: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 35: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 36 CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 44 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 40: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 2 oblong rubber feet that attach to the rear corner covers as indicated in the following illustration.

  • Page 41: Battery

    Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 646757-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 42: Sim

    NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 43: Display Panel

    Remove the display bezel (4). The display bezel includes the display hinge covers and the lid switch magnet and is available using spare part number 669025-001 for model HP 3115m and 714296-001 for model HP 3125.

  • Page 44: Webcamera Module

    Detach the adhesive strip (3) that secures the display panel cable to the display panel. Disconnect the display panel cable (4) from the display panel. Remove the display panel. Reverse this procedure to install the display bezel and panel. Webcamera module Description Spare part number Webcamera module...
  • Page 45 Disconnect the webcamera module cable (2) from the webcamera module. Remove the webcamera module. Reverse this procedure to install the webcamera module. Component replacement procedures...

  • Page 46: Wlan Module

    WLAN module Description Spare part number WLAN module for use in HP 3115m models: Ralink 3592BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS Combo Adapter 630813-001 Intel Centrino Advanced-N 6230 WLAN module (802.11a/b/g/n + Bluetooth) 636672-001 WLAN module for use in HP 3125 models:...
  • Page 47 Remove the service cover (3) by lifting it straight up. Remove the service cover. The service cover is available using spare part number 659503-001. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 terminal.
  • Page 48 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the memory module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 49: Wwan Module

    This section applies only to computer models equipped with an Intel processor. Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module for use in HP 3115m models 632155-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 50 Remove the WWAN module by pulling the module away from the slot at an angle (3). NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the memory module slot. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 51: Rtc Battery

    RTC battery Description Spare part number For use only on computer models with WWAN compatibility 664994-001 For use only on computer models without WWAN compatibility 599516-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Use a thin, non-conductive tool to remove the RTC battery from the socket on the system board. Reverse this procedure to install the RTC battery on computer models with WLAN capability. When installing the RTC battery, make sure the “+” sign faces up. Chapter 4 Removal and replacement procedures...

  • Page 53: Hard Drive

    Description Spare part number Hard drives: 500-GB, 5400-rpm, SATA, 7.0-mm 669299-001 320-GB, 7200-rpm, SATA, 7.0-mm (for use only in HP 3115m models) 634862-002 320-GB, 5400-rpm, SATA, 7.0-mm 645193-001 Solid-state drives (for use only in HP 3115m models): 160-GB solid-state drive...
  • Page 54 Slide the hard drive (4) up and to left at an angle and out of the hard drive bay. If it is necessary to replace the connector cable (1), the screws (2), the bracket (3), or the isolators (4), remove and replace the components. The bracket, connector cable, isolators, and screws are available in the Hard Drive Hardware Kit, spare part number 664913-001.

  • Page 55: Memory Module

    Memory module Description Spare part number 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Keyboard

    The keyboard spare part kit includes a keyboard cable. For use in country or region: Spare part number: For use in country or region: Spare part number: Keyboard in charcoal finish for use in HP 3115m models: Canada 659500-121 Latin America 659500-161...
  • Page 57 Remove the rear corner covers (3). The rear corner covers are included in the Rubber Kit, spare part number 664996-001. Remove the three Phillips PM2.0×5.7 screws that secure the keyboard to the computer. Rest and secure the computer on its right side. Partially open the computer.
  • Page 58 Insert a screwdriver or similar thin tool into the keyboard release opening, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward until it rests upside down on the palm rest.
  • Page 59 Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 60: Display Assembly

    Display assembly NOTE: The display assembly subcomponents are spared as individual components. Before removing the display assembly subcomponents, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 61 Remove the display assembly (2). NOTE: Display panel on page 35 Webcamera module on page 36 for display bezel, display panel, and webcamera module removal procedures. If it is necessary to replace the hinges: Remove the display assembly. Remove the display bezel. Remove the display panel.
  • Page 62 Remove the hinges (2). The hinges are available in the Display Hinge Kit, spare part number 659499-001. If it is necessary to replace the display panel cable: Remove the display assembly. Remove the display bezel. Remove the display panel. Remove the left display hinge. Release the webcamera cable (1) from the display enclosure.
  • Page 63 Remove the display panel cable (3). The display panel cable is available in the Display Cable Kit, spare part number 659498-001. If it is necessary to replace the wireless antenna cables and transceivers: Remove the display assembly. Remove the display bezel. Remove the display panel.

  • Page 64: Top Cover

    Remove the wireless antenna cables and transceivers (6). The WLAN antenna are available in the Wireless Antenna Kit, spare part number 659492-001. Reverse this procedure to reassemble and install the display assembly. Top cover Description Spare part number Top cover in charcoal finish (includes power button board and cable and TouchPad and 659513-001 TouchPad cable) Before removing the top cover, follow these steps:...
  • Page 65 Remove the top cover: Close the computer. Turn the computer upside down, with the front toward you. Remove the seven Phillips PM2.5×7.0 screws that secure the top cover to the computer. Turn the computer right-side up, with the front toward you. Open the computer.

  • Page 66: Speakers

    Remove the four Phillips PM2.5×7.0 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. Remove the top cover (2). Reverse this procedure to install the top cover. Speakers Description Spare part number...
  • Page 67 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 33), and then remove the following components: Service cover (see WLAN module on page Keyboard (see Keyboard on page...

  • Page 68: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 664993-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in HP 3115m models: AMD E450 processor and WWAN capability 659512-001 AMD E450 processor but not WWAN capability 659511-001...
  • Page 70 ● Memory module (see Memory module on page ● Power connector cable (see Power connector cable on page ● Fan (see Fan on page ● Heat sink (see Heat sink on page Remove the system board: Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle.

  • Page 71: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 664995-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Fan

    Description Spare part number 665000-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 73 Remove the fan (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 74: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) 664999-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 75 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with discrete memory.

  • Page 76: Computer Setup (Bios) And Advanced System Diagnostics In Windows 7

    Computer Setup (BIOS) and Advanced System Diagnostics in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 77: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 78: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 79: Using Advanced System Diagnostics

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type explorer, and then select File Explorer.
  • Page 80 To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 81: Computer Setup (Bios) And Advanced System Diagnostics In Windows 8

    Computer Setup (BIOS) and Advanced System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 82: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 83: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 84: Using Advanced System Diagnostics

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: From the Start screen, type explorer, and then select File Explorer.
  • Page 85 To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 86: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current...

  • Page 87: 11.6-Inch Display Specifications

    11.6-inch display specifications Metric U.S. Dimensions Height 14.70 cm 5.79 in Width 25.90 cm 10.20 in Diagonal 29.50 cm 11.61 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 mm × 0.197 mm Format 1366 ×...

  • Page 88: Hard Drive Specifications

    Hard drive specifications *640-GB *500-GB *320-GB *250-GB Dimensions Height 9.5 mm 9.5 mm 9.5 and 7.0 mm 9.5 and 7.0 mm Length 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 98 g 110 g 110 g...

  • Page 89: Backup And Recovery In Windows 7

    Backup and recovery in Windows 7 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.

  • Page 90: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted.

  • Page 91: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 92: Using F11 Recovery Tools

    CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.

  • Page 93: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 94: Backup And Recovery In Windows 8

    Backup and recovery in Windows 8 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.

  • Page 95: Performing A System Recovery

    To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 96: Using F11 Recovery Tools

    If the Windows partition and the HP Recovery partition are listed, restart the computer. After Windows has loaded, press and hold the shift key while clicking Restart. Select Troubleshoot, select Advanced Options, and then select Automatic Repair. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support.

  • Page 97: Using Windows Refresh For Quick And Easy Recovery

    When prompted, press any keyboard key. Follow the on-screen instructions. After the repair is completed: Eject the Windows 8 operating system media and then insert the Driver Recovery media. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

  • Page 98: Using Hp Software Setup

    To use the key: Press while the computer boots. – or – Press and hold as you press the power button. Select Troubleshoot from the boot options menu. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.

  • Page 99: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 100: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 101 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 102: 11 Recycling

    11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 103: Index

    Index Display Cable Kit, spare part AC adapter, spare part number cables, service considerations 26 number 21, 24, 55 23, 25 caps lock light 10 display enclosure, spare part Action keys 9 chipset, product description 1 numbers 21, 24, 25 advanced system diagnostics 71, components Display Hinge Kit, spare part...
  • Page 104 keyboard optical drive graphics, product description 1 product description 3 precautions 27 grounding guidelines 27 removal 48 product description 2 guidelines spare part numbers 18, 24, 48 equipment 30 keys packaging guidelines 29 grounding 27 Action 9 PCID label 16 packaging 29 esc 9 plastic parts, service...
  • Page 105 video 2 solid-state drive, spare part Windows 8 operating system wireless 2 numbers 19, 22, 24, 25 DVD 88 product name 1, 31 Speaker Kit, spare part number Windows applications key 9 product number 31 24, 58 Windows Backup and Restore 81 speakers Windows logo key 9 location 11...

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