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HP xw series Setup And Troubleshooting Manual
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HP xw series Setup And Troubleshooting Manual

HP xw series Setup And Troubleshooting Manual

Workstations
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HP Workstations xw series
Setup and Troubleshooting Guide

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  • Page 1 HP Workstations xw series Setup and Troubleshooting Guide...
  • Page 2 Copyright Information Warranty Trademark Credits © 2007 Copyright Hewlett-Packard Hewlett-Packard Company shall not be liable The HP Invent logo is a trademark of Hewlett- Development Company, L.P. for technical or editorial errors or omissions Packard Company in the U.S. and other contained herein or for incidental or countries.

  • Page 3: Table Of Contents

    Table of contents 1 Locating HP resources Product information ..........................2 Product support ............................ 3 Product documentation ........................4 Product diagnostics ..........................5 Product updates ........................... 5 Warnings and cautions ......................... 6 2 Setting up the Hardware Quick setup ............................8 Ventilation, COA label, and serial number label information ..........
  • Page 4 Installing with the HP driver CD ................ 19 Restoring Red Hat Linux ....................19 Installing and customizing Red Hat Linux-enabled workstations ........20 Verifying hardware compatibility ............... 20 Installing the Red Hat Linux operating system ..........20 Red Hat Linux activation ....................20 Software setup for Red Flag Linux .....................

  • Page 5: Locating Hp Resources

    Locating HP resources This chapter provides information on the following HP resources for your workstation: ● Product information on page 2 ◦ HP Cool Tools ◦ Regulatory information ◦ Parts and accessories ◦ System board ◦ Serial number ◦ Linux ●...

  • Page 6: Product Information

    ◦ Beeps and LED codes ◦ Web-based support tools ● Product updates on page 5 ◦ Software, BIOS, and driver updates ◦ Operating system update Product information Table 1-1 Product information Topic Location Locating HP Cool Tools information Most HP Workstations come loaded with additional software that is not automatically installed when you first boot your system.

  • Page 7: Product Support

    Product support Table 1-2 Product support Topic Location Locating additional information For online access to technical support information and tools, visit http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.

  • Page 8: Product Documentation

    Product documentation Table 1-3 Product documentation Topic Location Locating HP user documentation, For the latest online documentation, visit white papers, and third-party http://www.hp.com/support/workstation_manuals. documentation Signing up for product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more.

  • Page 9: Product Diagnostics

    Product diagnostics Table 1-4 Product diagnostics Topic Location Exploring the contents on the For information on using the CD as a documentation tool or Documentation and Diagnostics CD a diagnostics tool, see the instructions on the CD. The Documentation and Diagnostics CD includes: ●...

  • Page 10: Warnings And Cautions

    Table 1-5 Product updates (continued) Information on 64–bit operating For information on availability and compatibility of the Windows systems and Linux 64–bit operating systems on HP workstations, visit http://www.hp.com/go/wsos. Information on Linux and HP For information on using Linux on HP workstations, including solutions, products, and services, visit http://www.hp.com/ linux/.
  • Page 11 CAUTION: To prevent damage to the workstation, observe the following Electrostatic Discharge (ESD) precautions while performing the system parts removal and replacement procedures: — Work on a static-free mat. — Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground.

  • Page 12: Setting Up The Hardware

    Setting up the Hardware This chapter provides information on setting up of the workstation hardware. Quick setup WARNING! To reduce the risk of electric shock or damage to your equipment: — Do not disable the power cord grounding plug. The grounding plug is an important safety feature. —...

  • Page 13: Ventilation, Coa Label, And Serial Number Label Information

    To rapidly set up your workstation hardware, complete the following steps: After unpacking your HP Workstation, locate an accessible workspace to set up the system and connect the mouse, keyboard, and power cables to your workstation. Connect the power cable from the workstation to a power outlet.

  • Page 14: Front And Rear Panel Components

    ● Never restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes. Figure 2-2 Workstation ventilation Each HP Workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Windows®-preinstalled systems only) as shown in Figure 2–2. In general, the serial number labels can be found on the top panel or on the side of the unit and at the rear of the unit.

  • Page 15: Front Panel Components

    Front panel components Figure 2–3 is for reference only, and shows examples of different workstation series. Your HP workstation might look different. Figure 2-3 Workstation series front panel examples xw4000 Series xw6000 Series xw8000/xw9000 Series Table 2-1 Front panel component examples Item Symbol Description...

  • Page 16: Rear Panel Components

    Rear panel components Figure 2–4 is for reference only and show examples of rear panel connectors that might be located on your workstation. Your HP workstation has some combination of these connectors, depending upon workstation model and configuration. Figure 2-4 Workstation connector and control examples Table 2-2 Rear panel connector and control description...
  • Page 17 Table 2-2 Rear panel connector and control description (continued) Item Symbol Description Item Symbol Description NOTE: Might not be available on all workstations. Parallel connector * DMS–59 high density graphics connector NOTE: Might not be available on all NOTE: Might not be available on all workstations.

  • Page 18: Setting Up Operating System Software

    Setting up operating system software This chapter provides setup information for the Windows Vista® Business , Microsoft Windows XP, Red Hat Linux, and Red Flag Linux operating systems. it also provides information on how to verify that you have the latest BIOS, drivers, and software updates installed on your workstation. CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed.

  • Page 19: The Hp Backup And Restore (Hpbr) Process

    The HP Backup and Restore (HPBR) process The Windows operating system and device drivers (for devices shipped with the system) are reinstalled using this process. The HPBR process can be executed from DVD, CD, or from the recovery partition contained on your system hard drive. To launch the HPBR, select Start > All Programs > HP Backup &...

  • Page 20: Ordering Backup Software

    CAUTION: Deleting the HP Recovery Partition or uninstalling the HP Backup and Recovery Manager application reduces or eliminates the ability to recover the system. If the recovery partition is removed: (1) The Emergency Recovery function is not available, (2) The ability to recover the system from data on the recovery partition is lost, (3) Any recovery images contained in the recovery partition are deleted, and (4) The ability to create a recovery media set is lost.

  • Page 21: Software Setup For Microsoft Windows Xp Professional

    To use the Windows Easy Transfer tool, select Start > All Programs > Accessories > System Tools > Windows Easy Transfer. NOTE: For more information on using Windows Easy Transfer with your workstation, visit http://www.microsoft.com/windows/products/windowsvista/features/details/easytransfer.mspx Software setup for Microsoft Windows XP Professional When you first apply power to the workstation, the operating system is installed.

  • Page 22: Restoring From Restoreplus! Cds

    depending on the options you purchased.) You also have the option to move images of the CDs to another location, such as a network share, to be burned to CD at a later time or from another system. Restoring from RestorePlus! CDs To start the RestorePlus! process, boot from the RestorePlus! CD and carefully follow the online instructions.

  • Page 23: Ordering Backup Software

    uninstalled; the recovery partition is deleted, the user partition is extended to reclaim the unused space, and the boot prompt is removed. Ordering backup software You can order a Recovery Disc Set from HP by contacting the HP support center. To obtain the support center telephone number for your region: Visit http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 24: Installing And Customizing Red Hat Linux-Enabled Workstations

    Keep the Red Hat activation card with your workstation registration card for future reference. Software setup for Red Flag Linux The Red Flag Linux operating system is not supported by Hewlett-Packard. For more information or for support of Red Flag Linux visit http://www.redflag-linux.com.

  • Page 25: Verifying Your System After First Boot

    Verifying your system after first boot HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation. To ensure that your workstation takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis.

  • Page 26: Troubleshooting

    Troubleshooting This chapter provides information on: ● Self-troubleshooting with HP Insight Diagnostics ● HP troubleshooting resources and tools ● Power-On Self Test (POST) error messages ● Basic troubleshooting tables ● Calling technical support Self-troubleshooting with HP Insight Diagnostics HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can test your system hardware and view the hardware configuration information for your system.

  • Page 27: E-Support

    NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: ●...

  • Page 28: Customer Advisories, Customer And Security Bulletins, And Customer Notices

    Customer Advisories, Customer and Security Bulletins, and Customer Notices To find advisories, bulletins, and notices: Visit http://www.hp.com/go/workstationsupport. Select the desired product (for example, HP Workstation xw6000). Under Resources for <your selected product> (for example, HP Workstation xw6000), select See more… Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index.

  • Page 29: Customizing The Monitor Display

    ● Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, then plug it in again.

  • Page 30: Basic Troubleshooting

    ● Temperature sensors ● Cables (front/rear panels, audio, and USB ports) Find additional information about POST error messages in the Service and Technical Reference Guide, which is available at http://www.hp.com/support/workstation_manuals. Basic troubleshooting This section provides guidance on troubleshooting problems that you might encounter during the initial setup process.

  • Page 31: Hardware Installation Problems

    Table 4-1 General installation problems (continued) Problem Cause Solution Processor is hot. Make sure the airflow to and from the workstation is not blocked. Make sure the fans are connected and working properly. Make sure the processor heatsink is installed properly. Poor performance is experienced.

  • Page 32: Diagnostic Lights And Audible (Beep) Codes

    Table 4-2 Hardware installation problems Problem Probable Cause Recommended Solution Device is not seated or Ensure that the device is properly and securely connected and that pins connected properly. in the connector are not bent down. Cables of new external device are loose or power cables are unplugged.
  • Page 33 Table 4-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. No Workstation on. beeps. Green Power LED blinks Workstation in Suspend to every two seconds.** No RAM mode (select models beeps. only) or normal Suspend mode.

  • Page 34: Chapter 4 Troubleshooting

    Table 4-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4–pin, 6–pin, or 8–pin configuration, depending on workstation series and model. Check if a device is causing the problem by removing all attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system.
  • Page 35 Table 4-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight Invalid ROM based on bad CAUTION: Internal components might be powered even when the times, once every second, checksum. system is off. To prevent damage, disconnect the workstation power cord followed by a two-second before you remove a component.

  • Page 36: Calling Technical Support

    Table 4-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action If the power supply fan does not spin or the BIST* LED does not light, the problem might be in the power supply. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality.

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