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Cisco 7940 Series User Manual
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Cisco 7940 Series User Manual

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See also: Administration Manual , Administrator's Manual
Cisco IP Phone 7960 and 7940
Series User Guide
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Customer Order Number: DOC-7810182=
Text Part Number: 78-10182-07

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Summary of Contents for Cisco 7940 Series

  • Page 1 Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-07...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3: Table Of Contents

    C H A P T E R A Road Map to Your Cisco IP Phone How to Use the Handset, Speakerphone, and Headset C H A P T E R Using the Handset Using the Speakerphone Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...
  • Page 4 Making Conference Calls Placing a Conference Call 3-10 Conference Call Tips 3-10 Meet-Me Conference Calls 3-11 Establishing a Meet-Me Conference 3-11 Joining a Meet-Me Conference 3-11 Adjusting the Ringer Volume 3-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...
  • Page 5 4-16 Accessing Network Configuration Data 4-17 Accessing Status Data 4-18 Using the Directories Button 4-18 Viewing or Dialing from a Directory 4-19 Using the ? Button for Instant Help 4-20 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...
  • Page 6 C H A P T E R Understanding Expansion Module Features How to Get More Information Safety Information A P P E N D I X Safety Notices I N D E X Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 7: Preface

    Cisco IP Phone. This guide assumes that your Cisco IP Phone is already connected and ready for you to use. For connection instructions, see the guide that shipped with your phone in the box: At a Glance Cisco IP Phone 7960 and 7940 Series. Contact your system administrator for additional help.

  • Page 8: Related Documentation

    Obtaining Documentation The following sections explain how to obtain documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following URL: http://www.cisco.com Translated documentation is available at the following URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 9: Ordering Documentation

    USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387). Documentation Feedback If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or Email option under the “Leave Feedback” at the bottom of the Cisco Documentation home page.

  • Page 10: Obtaining Technical Assistance

    Technical Assistance Center The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

  • Page 11: Cisco Tac Web Site

    If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL: http://www.cisco.com/tac/caseopen If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

  • Page 12: Cisco Tac Escalation Center

    1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
  • Page 13 Note material not covered in the publication. Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco IP Phone 7960 and 7940 Series User Guide xiii 78-10182-07...
  • Page 14 Pour obtenir les traductions des mises en garde figurant dans cette publication, veuillez consulter l’annexe intitulée « Translated Safety Warnings » (Traduction des avis de sécurité). Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...
  • Page 15 (Para ver as traduções dos avisos que constam desta publicação, consulte o apêndice “Translated Safety Warnings” - “Traduções dos Avisos de Segurança”). Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...
  • Page 16 (Se förklaringar av de varningar som förekommer i denna publikation i appendix "Translated Safety Warnings" [Översatta säkerhetsvarningar].) Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 17: Introducing Your Cisco Ip Phone

    Your Cisco IP Phone offers features that might surprise you. Because it is part of an IP network, your Cisco IP Phone can provide not only telephony services, but data services, too—including up-to-the-minute information from the Internet...
  • Page 18 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Figure 1-1 Cisco IP Phone 7960 Series Figure 1-2 Cisco IP Phone 7940 Series Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...
  • Page 19 Line or speed Opens a new line, speed dials the number on the LCD dial button screen, or ends a call. The Cisco IP Phone 7960 has six line or speed dial buttons and the 7940 has two. Footstand Allows you to adjust the angle of the phone base.
  • Page 20 The features available on a Cisco IP Phone depend upon the call processing environment (or “protocol”) that the IP Phone uses. Your Cisco IP Phone uses the Cisco CallManager call processing environment.

  • Page 21: How To Use The Handset, Speakerphone, And Headset

    Adjusting the Handset, Speakerphone, and Headset Volume, page 2-5 Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone. To place and answer calls with the handset, simply lift the handset.

  • Page 22: Using The Speakerphone

    The phones in the Cisco IP Phone 7960 and 7940 series support four- or six-wire headset jacks. For information about purchasing headsets, see the following URLs: http://cisco.getheadsets.com...
  • Page 23 Figure 2-1 Cisco IP Phone cable connections RS232 10/100 SW 10/100 PC DC48V AC adapter port (DC48V) Power supply with AC adapter port plug Power cable with wall socket plug Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 24: Headset Safety Considerations

    You can find instructions about connecting the Cisco IP Phone to a power Note source in the guide that ships with your phone: At a Glance Cisco IP Phone 7960 and 7940 Series. Contact your system administrator for additional help.

  • Page 25: Adjusting The Handset, Speakerphone, And Headset Volume

    You must adjust the volume for the handset, speakerphone, and headset Note individually. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...
  • Page 26 Chapter 2 How to Use the Handset, Speakerphone, and Headset Adjusting the Handset, Speakerphone, and Headset Volume Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 27: Placing A Call And Other Basic Phone Tasks

    Placing a Call and Other Basic Phone Tasks Basic phone tasks include placing, receiving and forwarding calls. The following sections describe how to perform these basic tasks on your Cisco IP Phone model 7960 or 7940: Making Telephone Calls, page 3-1 •...

  • Page 28: Placing A Call

    • Using Call Pickup, page 3-5 • Placing a Call You can place a call with your Cisco IP Phone in any of the following ways: Lift the handset and dial the number. • • Press the line button that corresponds with your extension and dial the number that you want to reach.

  • Page 29: Answering A Call

    You can answer other calls while a call is on hold. Note Engaging the Hold feature generates music or a beeping tone. For this reason, avoid putting a conference call on hold. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 30: Transferring A Call

    To redial a number from a line other than your primary line, select the desired line button and then press Redial. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 31: Parking A Call

    You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature. There are two types of call pickup available on the Cisco IP Phone, as described in these topics: •...

  • Page 32: How To Pick Up Calls Outside Of Your Group

    How to Pick Up Calls Within Your Group Call pickup allows you to pick up incoming calls within your own group. A “group” in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your group might contain co-workers in neighboring offices or cubes.

  • Page 33: Using Call Forwarding

    Call forwarding can send your calls to another IP Phone or to a traditional analog phone. This section covers these topics: Setting Up Call Forwarding on Your Phone, page 3-8 • How Call Forwarding Works with Your Voice Mail System, page 3-9 • Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 34: Setting Up Call Forwarding On Your Phone

    You can forward all calls from your phone to another phone even if you • are not at the location of your Cisco IP Phone. To do this, you need access to a web page. For instructions, see the “How to Set Up Call Forwarding When Not at Your Phone”...

  • Page 35: How Call Forwarding Works With Your Voice Mail System

    Although call forwarding sends an incoming call intended for your Cisco IP Phone to another number, your Cisco IP Phone does not relinquish the forwarded call unless the call is answered (in other words, picked up by a person or a mechanical answering machine).

  • Page 36: Placing A Conference Call

    Press the Trnsfer soft key to transfer a conference call to another person. Dial the number to which you want to transfer the call and then press Trnsfer again. All parties will be transferred. Cisco IP Phone 7960 and 7940 Series User Guide 3-10 78-10182-07...

  • Page 37: Meet-Me Conference Calls

    Making Conference Calls Meet-Me Conference Calls Your Cisco IP Phone supports Meet-Me conferences. A Meet-Me conference allows other callers to dial into the conference call. A Meet-Me conference requires a special conference number which is pre-configured for this purpose by your system administrator.

  • Page 38: Adjusting The Ringer Volume

    In addition to changing the ringer volume, you can also change the ringer Note sound. For instructions, see the “Changing the Ringer Sound” section on page 4-16. Cisco IP Phone 7960 and 7940 Series User Guide 3-12 78-10182-07...

  • Page 39: Getting Started With Feature Buttons

    Your Cisco IP Phone has five feature buttons: Services button—Displays services on your phone’s LCD screen. These are • services to which you have already subscribed using the Cisco CallManager User Options web pages. Messages button—Provides access to your voice mail message system.

  • Page 40: C H A P T E R 4 Getting Started With Feature Buttons

    • Tips for Using the LCD Screen Here are some tips for using the LCD screen on your Cisco IP Phone. These tips can help you navigate menus and soft key options that display on your phone’s LCD screen when you press a feature button.

  • Page 41: Using The Services Button

    Your system administrator might provide you with a service called Cisco CallManager Extension Mobility. This service allows you to associate your phone number and user profile with any Cisco IP Phone. When you use your extension mobility personal identification number (PIN) to log in to a...

  • Page 42: How To Log In To Extension Mobility

    Extension mobility also allows you to conduct business from hotels that provide Cisco IP Phones. Your system administrator will inform you if this service is available to you.
  • Page 43 Step 5 Enter your PIN and press the submit soft key. The Cisco IP Phone to which you have logged in now adopts your user profile information, including your speed dials and established services. The phone also becomes associated with your phone number.

  • Page 44: Establishing Cisco Ip Phone Services

    Using the Services Button How to Change Your Extension Mobility PIN To change your Extension Mobility PIN, use the Cisco CallManager User Options web pages. You can also use these web pages to subscribe to other services. Follow these steps to change your Extension Mobility PIN.

  • Page 45: How To Log On To The User Options Web Pages

    How to Subscribe to Services You can access information services, such as weather, stock quotes, and other services available at your company, using your Cisco IP Phone’s LCD display. Before accessing these services on your phone, your system administrator must customize them and make them available to you.
  • Page 46 Follow these steps to subscribe to services. Procedure Step 1 From the User Options Menu web page, click Configure your Cisco IP Phone Services. (If you need help accessing the Menu page, see the “How to Log On to the User Options Web Pages” section on page 4-7.)

  • Page 47: How To Change Or End Subscriptions

    You can change or end your current subscriptions at any time. To do so, follow these steps. Procedure From the User Options Menu web page, click Configure your Cisco IP Phone Step 1 Services. (If you need help accessing the Menu web page, see the “How to Log...

  • Page 48: Managing Your Personal Address Book

    Creating a New Address Book Entry Follow these steps to create a new address book entry. Procedure From the User Options Menu web page, click Configure your Cisco Personal Step 1 Address Book. (If you need help accessing the Menu page, see the “How to Log...

  • Page 49: Searching For An Address Book Entry

    Procedure Step 1 From the User Options Menu web page, click Configure your Cisco Personal Address Book. (If you need help accessing the Menu page, see the “How to Log On to the User Options Web Pages” section on page 4-7.)

  • Page 50: Deleting An Address Book Entry

    Unlike speed dial, the fast dial feature is not limited by the availability of reserved buttons on your Cisco IP Phone. Instead, fast dial codes are one or two digit numbers (1 to 99) that you dial instead of a complete phone number.
  • Page 51 To do so, enter the phone number in the “Enter a directory number” field. Enter the number as you would dial it. Step 6 Click Insert. Close the window. Step 7 Cisco IP Phone 7960 and 7940 Series User Guide 4-13 78-10182-07...

  • Page 52: Using The Messages Button

    Accessing Voice Mail, page 4-15 • Voice mail is an optional feature configured by your system administrator. Note Your particular phone configuration might not support accessing voice mail as described in this section. Cisco IP Phone 7960 and 7940 Series User Guide 4-14 78-10182-07...

  • Page 53: Setting Up Voice Mail

    Using the Settings Button Setting Up Voice Mail To set up voice mail, press the Messages button on your Cisco IP Phone and follow the voice instructions. Your system administrator will provide you with a default password. For security reasons, you should change your default password as soon as possible.

  • Page 54: Changing The Lcd Contrast

    Press the Select soft key. Step 3 To scroll through the list of ring types, use the Navigation button. Step 4 Press the Play soft key to hear the selected ring type. Cisco IP Phone 7960 and 7940 Series User Guide 4-16 78-10182-07...

  • Page 55: Accessing Network Configuration Data

    You might need to access network configuration data in order to help your system administrator troubleshoot a problem that you are experiencing with your phone. Only a system administrator or technician can alter this data. Cisco IP Phone 7960 and 7940 Series User Guide 4-17 78-10182-07...

  • Page 56: Accessing Status Data

    Using the Directories Button Your Cisco IP Phone maintains directories of calls that you miss, receive, and place. You can use each of these directories to locate phone numbers and you can dial those numbers from the directories.

  • Page 57: Viewing Or Dialing From A Directory

    9-1 to the front of the number. The, press the Dial soft key. Step 4 Press the Exit soft key twice to exit the Directory menu. Cisco IP Phone 7960 and 7940 Series User Guide 4-19 78-10182-07...

  • Page 58: Using The ? Button For Instant Help

    This brings up help about using the ? button. You can press the ? button twice quickly during an active call to view network statistics about the call. Cisco IP Phone 7960 and 7940 Series User Guide 4-20 78-10182-07...

  • Page 59: Customizing Your Phone Or Device Profile From The User Web

    How to Change the Default Language, page 5-6 • What You Can do from the User Options Web Pages You can use the Cisco CallManager User Options web pages to subscribe to services. Services include web-based information and special phone features. For more information, see the “Establishing Cisco IP Phone Services”...

  • Page 60: How To Set Up Your Speed Dial Buttons

    4-3. How to Set Up Your Speed Dial Buttons The buttons to the right of the LCD screen on your Cisco IP Phone can be used as phone lines or as speed dial buttons, as determined by your system administrator.

  • Page 61: C H A P T E R 5 Customizing Your Phone Or Device Profile From The User Web Pages

    How to Set Up Call Forwarding When Not at Your Phone Your Cisco IP Phone enables you to forward calls from your phone to another number. If you have access to your phone, you can set up call forwarding right on your phone, as described in the “Using Call Forwarding”...
  • Page 62 You can use call forwarding to send your calls to an IP Phone or to a traditional analog telephone. For more information about call forwarding, including how call forwarding works with your voice mail system, see the “Using Call Forwarding” section on page 3-7. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 63: How To Cancel Call Forwarding

    You can change the behavior policy of the message waiting indicator light (or “lamp”) for each line appearance on your Cisco IP Phone. The message waiting indicator (MWI) is the red strip on your phone’s handset that blinks when you receive an incoming call.

  • Page 64: How To Change The Default Language

    How to Change the Default Language If you want to view information in a language other than the current default language displayed by the User Options web pages or by the Cisco IP Phone LCD screen, you can do so.

  • Page 65: Changing The Language For The User Options Web Pages

    Changing the Language for the User Options Web Pages Use this procedure to change the default language (French or English, for example) in which information is displayed on the Cisco CallManager User Options web pages. If you use the Cisco CallManager Extension Mobility service, follow this procedure to change the default language for both your device profile and your User Options web pages.

  • Page 66: Changing The Language For The Phone Lcd Screen

    If you use Extension Mobility, and are logged in to a phone at the time that you change the default language, you must log out and log in again to the Extension Mobility service on your Cisco IP Phone in order to see the language changes take effect on the phone’s LCD screen.
  • Page 67 You can change the default language for your phone’s LCD screen while you are on an active call. In this case, the phone waits for you to end the call before updating the LCD screen. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...
  • Page 68 Chapter 5 Customizing Your Phone or Device Profile from the User Web Pages How to Change the Default Language Cisco IP Phone 7960 and 7940 Series User Guide 5-10 78-10182-07...

  • Page 69: Using The Cisco Ip Phone 7914 Expansion Module

    Using the Cisco IP Phone 7914 Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to a Cisco IP Phone 7960 Series phone and extends its functionality by adding 14 line appearances and/or speed dial numbers per module. One or two Expansion Modules can be attached to your IP Phone.

  • Page 70: Understanding Expansion Module Features

    LCD screen—Displays either the phone number, speed dial number, or text label (such as a name) assigned to each button. Icons indicating line status function in the same way as those on the Cisco IP Phone 7960. Lighted Buttons—14 buttons. Each button corresponds to one line (just like on the Cisco IP Phone 7960).

  • Page 71: How To Get More Information

    How to Get More Information For more information about the 7914 Expanison Module, see the Cisco IP Phone 7914 Expansion Module Quick Start Guide. You can access this guide from the Cisco IP Phone Web site at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...
  • Page 72 Chapter 6 Using the Cisco IP Phone 7914 Expansion Module How to Get More Information Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 73: Appendix

    A P P E N D I X Safety Information Please read the following safety notices before installing or using your Cisco IP Phone: Safety Notices These safety notices apply to the Cisco IP Phone models 7960 and 7940. This warning symbol means danger. You are in a situation that could cause Warning bodily injury.

  • Page 74: Appendix A Safety Information

    Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-07...

  • Page 75: I N D E X

    Cisco CallManager User Options web pages changing language of overview setting up fast dial codes with 4-12 cable connections setting up speed dial buttons with call forwarding Cisco IP Phone 7960 and 7940 Series User Guide IN-1 78-10182-07...
  • Page 76 4-14 features of using services button of LCD screen of using settings button of 4-15 lighted button states of using speakerphone of using web pages with Cisco IP Phone 7960 and 7940 Series User Guide IN-2 78-10182-07...
  • Page 77 User Option web pages handset illustration of light strip meet-me conference calls 3-11 switching to messages button using illustration of volume using 4-14 where to plug in message waiting indicator light headset Cisco IP Phone 7960 and 7940 Series User Guide IN-3 78-10182-07...
  • Page 78 4-15 power cable soft keys power supply brick illustration of using with LCD screen speaker button illustration of redial speakerphone switching to Cisco IP Phone 7960 and 7940 Series User Guide IN-4 78-10182-07...
  • Page 79 4-10 using call forwarding with using extension mobility with using services with voice mail accessing 4-15 and call forwarding Cisco IP Phone 7960 and 7940 Series User Guide IN-5 78-10182-07...
  • Page 80 Index Cisco IP Phone 7960 and 7940 Series User Guide IN-6 78-10182-07...

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