What is IBM HelpWare? ... 2-1 Need quick help? ... 2-1 What can I do on my own? ... 2-2 How do I get help electronically? ...2-4 Electronic support ... 2-4 How and when do I contact the IBM PC HelpCenter? ...2-5...
Page 4
Connecting your modem to the telephone network ... 4-8 Configuring your communications software ... 4-9 Configuring your computer for a connection to the Internet ... 4-10 The IBM Internet Connection Services ... 4-10 The Microsoft Network ... 4-11 The Internet Connection Wizard ... 4-11 Using the Rapid Access II keyboard ...
Page 5
Entering Setup ...6-4 When the computer is on ... 6-4 When the computer is off ... 6-4 Working with the Setup menus ...6-5 Configuration/Setup Utility menu ... 6-5 Viewing system information and product data ... 6-6 Changing parameter settings ... 6-7 Loading the default settings ...
Page 6
Adding and replacing system board components ... 9-1 Identifying system board parts (machine type 2196) ... 9-2 Locating system board jumpers and connectors (machine type 2196) ... 9-4 Identifying system board parts (machine type 2197 and 6344) ... 9-5 Locating system board jumpers and connectors (machine type 2197 and 6344) ...
Page 7
Solving hardware problems ... 10-7 Solving software problems ... 10-13 Solving modem problems ... 10-15 Error codes and messages ...10-17 IBM Diagnostic Programs ...10-20 Recovering factory-installed programs and files ...10-22 Part 6. Technical reference Appendix A. Specification tables ...A-1 Memory module placement ...A-1 Memory map ...A-3...
Page 8
Appendix D. Warranty ... D-1 viii IBM Personal Computer User Guide...
Web site, please understand that it is independent from IBM, and IBM has no control over the content on that Web site. In additional, a reference to a non-IBM Web site does not mean that IBM endorses or accepts any responsibility for the content, or the use, of such Web site.
Italic font is also used in table footnotes and sidenotes. Quotation marks are used to identify window, "Quotes" screen, and heading names. Underline font is used to call special emphasis to Underline a particular word or instruction. IBM Personal Computer User Guide...
The construction of the IBM Personal Computer provides extra protection against the risk of electrical shock. The IBM computer has a power cord with a three-prong plug that is required to ground metal parts. It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet.
5. Turn on the computer and any attached devices that have their own power switches. To avoid shock hazard: Danger! IBM Personal Computer User Guide • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
Disconnecting your computer To disconnect your computer: 1. Turn off the computer and any attached devices that have their own power switches. 2. Unplug all power cables from electrical outlets. 3. Disconnect all communication cables (such as modem or network cables) from communication outlets.
ROM drive ensures that during normal operation, there is no exposure to laser radiation above Class 1 level. Please note that the CD-ROM/DVD-ROM drive does not contain any user adjustable or serviceable parts. Service on this drive should only be performed by a trained service provider. IBM Personal Computer User Guide...
Laser compliance statement Some IBM Personal Computer models are equipped from the factory with a CD- ROM or DVD-ROM drive. CD-ROM/DVD-ROM drives are also sold separately as options. The CD-ROM/DVD-ROM drive is a laser product. The CD-ROM/DVD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
Consignes de sécurité Installation La conception de fabrication de l'ordinateur personnel IBM assure une protection accrue contre les risques d'électrocution. Le PC IBM possède un cordon d'alimentation équipé d'une fiche à trois broches qui permet une mise à la terre des principaux éléments métalliques de la machine.
• Si votre ordinateur est doté d'un cordon téléphonique, ne manipulez jamais ce cordon pendant un orage. • Évitez d'utiliser et de placer votre ordinateur dans un endroit humide. • Ne remplacez un élément que par un élément identique ou possédant des caractéristiques équivalentes et équipé...
Page 18
• N’intallez jamais de cordons téléphoniques durant un orage. • Les prises téléphoniques ne doivent pas être installées dan des endroits humides, excepté si le modéle a été conçu à cet effet. xviii IBM Personal Computer User Guide...
Page 19
• Ne touchez jamais un cordon téléphonique ou un terminal non isolé avant que la ligne ait été déconnectée du réseau téléphonique. • Soyez toujours prudent lorsque vous procédez à l’intallation ou à la modification de lignes téléphoniques. • Si vous devez téléphoner pendant un orage, pour éviter tout risque de choc électrique, utilisez toujours un téléphone sans fil.
Page 20
CDI 825 et CENELEC EN 60 825. Lorsqu’une unité de CD-ROM est installée, tenez compte des remarques suivantes: Attention! Danger! IBM Personal Computer User Guide Pour éviter tout risque d’exposition au rayon laser, respectez les consignes de réglage et d’utilisation des commandes, ainsi que les procédures décrites.
Regulatory notices North American FCC and telephone company requirements If your IBM Personal Computer comes with a modem already installed, the following Federal Communications Commission (FCC) and telephone company requirements apply: 1. The modem adapter card is located in the back of the system unit. It complies with Part 68 of the FCC rules.
The termination on a loop may consist of any combination of devices subject only to the requirement that the sum of the LOAD NUMBERS of all the devices does not exceed 100. xxii IBM Personal Computer User Guide...
Page 23
Étiquette d'homologation du ministère des Communications du Canada AVIS : L'étiquette du ministère des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d'exploitation et de sécurité des réseaux de télécommunications. Le ministère n'assure toutefois pas que le matériel fonctionnera à...
North American Federal Communications Commission (FCC) Statement IBM Personal Computer machine types 2196, 2197, and 6344 The following statement applies to this IBM product. The statement for other IBM products intended for use with this product will appear in their accompanying manuals.
Trademarks The following terms are trademarks or registered trademarks of the IBM corporation in the United States or other countries or both: • HelpCenter •...
Notice: Year 2000 readiness status of certain software that might be included with your IBM computer. IBM has included with your IBM computer selected software products that are supplied by independent software vendors (also known as ISVs). As of the date of this notice, some software vendors have not designated as ready for the Year 2000 some versions of their software products as distributed.
Page 27
IBM is providing this information to assist you in your assessment of the Year 2000 status of your computer environment. It is important that you prepare to address any issues that might affect the readiness of your overall computer environment.
Page 28
Readiness Disclosures" under the Year 2000 Information and Readiness Disclosure Act of 1988, a United States statute enacted on 19 October 1998. IBM's Year 2000 Internet Web site pages have been and will continue to be IBM's primary method for communicating Year 2000 information about IBM products and services.
Ergonomics Arranging a comfortable and productive work area The computer you purchased may have components Note: which are different from those shown here. Arranging your work area When you arrange your computer, position your monitor and keyboard directly in front of you. Place the mouse close to the keyboard so that you can use it without stretching or leaning over to one side.
• Make sure the keyboard height is comfortable for typing. • When you type, the keyboard should be positioned so that your arms are relaxed and comfortable, and your forearms are roughly horizontal. Your xxx IBM Personal Computer User Guide...
Page 31
Move the mouse with your entire arm instead of only using your wrist. For more detailed information and tips about how to use your computer, refer to the online help on your computer or visit the IBM Healthy computing Web site at http://www.pc.ibm.com/ww/healthycomputing/...
Part 1. Learning about this book This part contains an introduction to the User Guide . Read this part to understand how to use this book and where to go if you need additional information. This part contains the following chapter: •...
Chapter 1. Using this book The User Guide contains general information for all users of an IBM Personal Computer. Once you have taken your computer out of the box and connected all the components, you can use this book as a guide to your computer's hardware and as a problem-solving tool.
Page 35
• ”Chapter 8. Adding and removing adapter cards and drives” on page 8-1 This chapter contains instructions for adding and removing adapter cards and drives. • ”Chapter 9. Adding and replacing system board components” on page 9-1 IBM Personal Computer User Guide...
Page 36
This appendix contains definitions of some of the terms generally used to describe monitor characteristics. • ”Appendix D. Warranty” on page D-3 This appendix contains the IBM hardware product warranty for your computer. The book also contains an index. Using this book...
To start the Windows 98 help system, follow these steps: 1. Click on the Start button on your desktop. 2. Move your mouse pointer to the Help option and click on it. IBM Personal Computer User Guide Your computer comes with different types of online...
Part 2. Support information This part contains the various support and services the IBM HelpCenter provides. This part contains the following chapters: • "Chapter 2. HelpWare support and services" on page 2-1 This chapter contains details on the IBM HelpWare support and services. It tells you what to do in case you need computer-related assistance or information.
HelpWare has a variety of services and solutions for you. These options are available from IBM whenever you need help for as long as you own your IBM Personal Computer. Even when your software support expires, HelpWare will still be there to support you with services available for purchase.
We have given you several different methods you can use to solve problems on your own. If you need to, you can still contact IBM for support. There is more information about telephone support in “How and when do I contact the IBM PC HelpCenter?”...
PC Doctor program before you contact the IBM HelpCenter. IBM Update Connector This program allows you to connect to the IBM PC HelpCenter to receive updates for some of the software that came with your system and download them. Once you have received the files, you can begin the automated installation process.
You can use the Universal Resource Locator (URL) to contact us on the Internet. When you link to the IBM computer support home page, you can search for technical tips, download updated drivers and find out about many other things.
This document contains several problem-solving options you can use. See the ”Quick problem solving chart” on page 10-6 for troubleshooting information before you call the IBM PC HelpCenter. If you have completed the problem-solving steps in the "Troubleshooting" chapter and you still need help, you may need to call the IBM PC HelpCenter.
Running" support period. You may also require "How to" help and support as you use your computer. IBM PC HelpCenter technicians can assist you for a fee. For more information, see “How and when do I purchase additional support?” on page 2-9.
PC Doctor Diagnostics, refer to ”IBM Diagnostic Programs” on page 10-20. 3. If you have not already done so, you will be required to register your computer the first time you contact IBM. You will be required to provide the following information: Neme...
Page 46
Please be at your computer when you call. If your country or region is not listed, contact your IBM reseller or IBM marketing representative. Country/Region Phone Number Australia 13-14-26 Austria 1 546 325 102 Belgium (Dutch) 02-714-4504 Belgium (French) 02 714-3503...
900 number In the United States and Canada, to receive immediate support from an IBM PC HelpCenter technical support representative you can call the 900 number. Your local telephone company will bill you by the minute for each call. Persons under age 18 must have permission of a parent or legal guardian prior to placing the call.
Flat rate You may call the IBM PC HelpCenter to purchase support for a single incident or multiple incidents (in Canada, call the toll free number listed on page 2-9). The flat- rate option is not available in Australia or New Zealand.
Page 49
IBM's International Warranty Service Office (IWSO). Upon registering the product with the IWSO, IBM will issue a certificate that will be honored wherever IBM or IBM resellers sell and service IBM Commercial Personal Computer products. The IWS program is not available for products.
IBM within 30 days of your receipt of the new part. If the part is not returned within 30 days, your card will be charged the full retail price of the part. Credit card information will not be made available to any one outside IBM.
Part 3. Controlling system settings This part contains information to help you configure or reconfigure the hardware and hardware features that were installed in your computer at the factory. It contains the following chapters: • "Chapter 4. Getting started" on page 4-1 This chapter contains instructions for making adjustments to monitor and volume settings on your computer.
Chapter 4. Getting started When you purchased and set up your IBM Personal Computer, it was ready for you to use the first time you turned it on. However, as you begin to use your computer, you might want to make adjustments to your monitor and volume settings for optimal comfort and performance.
• Under some conditions, interference patterns, such as curved, shadowy lines can occur. If these patterns appear on your screen, change your software program's background color or design. • To extend the life of your monitor, turn it off at the end of each day. IBM Personal Computer User Guide...
Power saver feature Your monitor documentation should indicate whether your monitor has a power saver feature. This feature may be called Display Power Management Signaling (DPMS). With DPMS, the monitor's display goes blank if you have not used your computer for a predetermined period of time. To redisplay the screen, press the shift key on your keyboard or move the mouse.
Page 57
The highest resolution and color settings are not always best. For example: • Higher resolutions display more pels (picture elements). While this allows more text and graphics to be displayed, it makes them appear smaller. For most IBM Personal Computer User Guide...
Page 58
users, 640x480 or 800x600 is a comfortable resolution setting. • When you select more colors, most software programs will slow down. Choose only as many colors as you need. • You can determine which settings are most comfortable to work with by selecting and trying each one.
Volume Control. This method starts the master Volume Control window, which allows you to adjust the volume of each audio device individually. If no sound comes from your speakers, you might have the volume set too low or the mute function activated. IBM Personal Computer User Guide...
Getting ready to print After you have attached your printer to your computer as described on the Setup poster , you need to install the correct printer driver for the operating system you are using. A printer driver is a file that describes the characteristics of your printer to the software.
If your computer has a fax/data modem, it can communicate with other computers and fax machines. Some IBM personal computers have a modem already installed. However, if your computer package comes with a modem but it is not installed, open the system and install the modem first.
The telephone line your modem uses cannot be used for any other purpose while the modem is operating. Any interruption on the line your computer is using will stop computer communications. Do not pick up a telephone on the same line your computer is using.
Internet service provider and line charges may apply. The IBM Internet Connection Services The IBM Internet Connection Services is IBM's online service that gives you easy access to the Internet. Once you have configured your computer to connect to the Internet, you can access a wide variety of online information.
The Microsoft Network You can also use a Windows 98 program to configure a dial-up connection to The Microsoft Network. Follow these steps if you want to become a member of The Microsoft Network. 1. From the Windows 98 desktop, double-click on the Setup MSN Internet Service icon.
Page 65
2. Select Settings, and then click Control Panel. 3. Double-click Keyboard (Rapid access). The Rapid Access Keyboard Customization program starts. 4. Follow the instructions on the screen. To learn more about the Rapid Access keyboard, click Help. IBM Personal Computer User Guide 4-12...
Chapter 5. Power management features Your computer is compliant to ACPI (Advance Control Power Interface) and the APM (Advance power Management) functions. It will enter a power-saving mode according to the power management option you specify. You can set up the power management option in the BIOS (Basic Input Output system) Setup menu or in Windows 98.
2. Click on Shut down... to display a confirmation screen with a list of options. 3. Select the option Shut down. Then click on OK. IBM Personal Computer User Guide Shut Down...
System Standby Your computer supports the system Standby feature. This feature lets the computer enter a low power state. You can put the system in Standby mode in serveral ways: • using the Windows 98 Start menu • using the power button •...
Page 69
When the system is in "normal off" state: • Pressing the power button, regardless of the length of time you press it (less than or more than four seconds), simply turns the system power on. IBM Personal Computer User Guide...
Using the Power Management feature in Windows 98 Follow these steps for power management: 1. Double-click on the My computer icon. 2. Double click on the Control Panel icon. 3. Double-click on the Power Management icon. The power management options are available from this menu. Power management features...
6. Specify the number of minutes before the monitor enters standby or completely shuts off, and then click on OK. When the monitor is in standby, press any keyboard key or move the mouse to take the monitor out of standby. IBM Personal Computer User Guide...
Chapter 6. BIOS Setup configuration Your IBM Personal Computer is already configured for immediate use. You can view your computer’s configuration settings using the Configuration/Setup Utility and the Windows 98 Device Manager. You can also use these configuration utilities to change some configuration settings.
• Diskette, hard disk, and CD-ROM drives • Serial and parallel ports • Plug and Play options • Startup options • Model information • Date and time settings • Security options • Power management options IBM Personal Computer User Guide...
Page 74
Some of the parameters and related settings in Setup are for reference only, such as those items in the System Summary and Product Data menus. Refer to the section “Viewing system information and product data” on page 6-5 for details on these menus.
4. From the window that appears, click on the option Restart the computer?, and then click on OK. 5. When you see the IBM logo and the line message “Press F1 to enter Setup”, press F1 to enter Setup and display the Configuration/Setup Utility menu.
Working with the Setup menus The Configuration/Setup Utility menu appears immediately after you press F1. Configuration/Setup Utility menu M ove E nter:select The Configuration/Setup Utility menu that you see on Note: your computer may look slightly different from the menu shown here, but the options will operate just the same.
To view other computer information such as the model number, serial number, and BIOS version and date, select the Product Data option from the Configuration/ Setup Utility menu. Like in the System Information menu, the items displayed are not configurable. IBM Personal Computer User Guide...
Loading the default settings When you purchase an IBM personal computer, it is already configured for use. The original configuration settings, also called factory or default settings , are stored in the CMOS. Setup includes an option, Load Default Settings, that lets you reload the original configuration at any time.
1. From the Configuration/Setup Utility menu, select Save and Exit Setup. Then, press Enter. 2. A dialog box appears saying "Save to CMOS and EXIT (Y/N)?” Type Y, and then press Enter. The computer restarts using the new settings. IBM Personal Computer User Guide...
Setup parameters Devices and I/O Ports Use the options in this menu to configure the devices and I/O ports in this computer. Diskette Drive A Use this setting to define the type of drive installed as drive A. None No floppy drive installed 720K, 3.5 in 3-1/2 inch double-sided drive;...
When Auto (default) is selected, the BIOS selects the best available mode for the following four setup items: • IDE Primary Master PIO • IDE Primary Slave PIO • IDE Secondary Master PIO • IDE Secondary Slave PIO IBM Personal Computer User Guide 6-10...
Ultra DMA (Direct Memory Access) Ultra DMA provides a faster data transfer rate between the IDE devices and your system than the conventional DMA mode. You can enable it by selecting the Auto option or disable it by selecting disable. IDE Burst Mode This setting determines the acceleration of data transfer for IDE devices.
This setting determines if the BIOS will monitor the boot sector and partition table of the hard disk drive for any attempt at modification. If any attempt is made, the BIOS will halt the system and an error message will appear. IBM Personal Computer User Guide 6-12...
Afterwards, if necessary, you will be able to run an anti-virus program to locate and remove the problem before any damage is done. Activates automatically when the system boots up causing a warning mes- Enabled sage to appear when anything attempts to access the boot sector or hard disk partition table.
When the typematic rate is enabled, you can select the rate at which the keys are repeated. 6 characters per second 8 characters per second 10 characters per second 12 characters per second 15 characters per second 20 characters per second 24 characters per second 30 characters per second IBM Personal Computer User Guide 6-14...
Typematic Delay (Msec) When the typematic rate is enabled, you can select the delay between when the key was first depressed and when the acceleration begins. 250 msec 500 msec 750 msec 1000 1000 msec Halt On Use this setting to determine under what conditions the power-on self test (POST) will halt when errors are detected.
Suspend -> off Suspend mode. The video function is off when the system is in Susp, Stby -> off Suspend or Stand by mode. All Mode -> off The video function is off in all modes. IBM Personal Computer User Guide 6-16...
Video Off Method This determines the manner in which the monitor is blanked. This selection will cause the system to turn off the V/H SYNC+Blank vertical and horizontal synchronization ports and write blanks to the video buffer. Blank Screen This option only writes blanks to the video buffer. DPMS Supported Initial display power management signaling.
• wake up when any key in key board is pressed You can also define the power button override function. You can make the system power off instantly or after the power button is pressed for four seconds. IBM Personal Computer User Guide 6-18...
ACPI suspend Type This setting determines the suspend type. S1(POS) Power on suspend. S3(STR) Suspend to RAM. Clock Generator Configuration The settings in this function allow you to change the clock rate of CPU, SDRAM, DIMM and PCI bus. Set Password In this option, you can set up a password to restrict access to the Setup Utility or to your system.
”Using the Windows 98 Device Manager” on page 7-4. When you purchase new hardware to install in your computer, a configuration utility or new drivers may come with the new hardware. See the documentation that comes with the new hardware for instructions. IBM Personal Computer User Guide 6-20...
Part 4. Upgrading and replacing hardware This part contains information to help you add to or change the hardware that was installed in your computer at the factory. It contains the following chapters: • "Chapter 7. Preparing to upgrade" on page 7-1 This chapter contains information to help you plan and prepare to add or replace adapter cards, drives, and system board components in your system unit.
Chapter 7. Preparing to upgrade To upgrade your computer's hardware, you can add or replace cards, drives, or some system board components. If you take the time to evaluate your new hardware and plan your hardware changes, you can reduce the effort required to make the changes.
If you receive an error message, use the Windows 98 Device Manager to reassign system resources. See the section “Using the Windows 98 Device Manager” on page 7-4 for instructions. Refer also to “Appendix A: Memory module placement” for information on system resources. IBM Personal Computer User Guide...
Planning your hardware changes You should understand how your new hardware will work with your existing hardware before you unplug your system unit, pull the cover off, and start removing or adding hardware. You should also record your changes as you work. Make sure that you have read the preceding section “Evaluating your new hardware”...
5. Select a device item, then click on the Properties button. A display box appears showing the properties of the device. 6. Make the necessary changes in the settings that will not conflict with other devices. 7. Click on OK. IBM Personal Computer User Guide icon. My Computer...
Opening the system unit Each time you open your system unit, you must follow specific safety procedures to ensure that you do not damage your computer. Taking safety precautions Before you open the system unit, review “Safety information” on page xiii. For your safety and the safety of your equipment, follow these steps before you remove the system unit cover: 1.
4. Touch the bare metal frame of your system unit to dissipate the static electricity from your body. Do not touch any of the components inside the frame before you touch the frame. Do not touch any of the components that have a voltage warning label. IBM Personal Computer User Guide...
Looking inside the system unit After you remove the system unit top, the system unit looks like the following figure. Note: See the next page for a description of the hardware components inside the system unit. Your computer has four bays. One bay is for 5.25-inch drive, two bays are for 3.5- inch drives.
Page 100
8. System board.The system board is secured by screws on the inner base of the chassis. 9. PCMCIA drive adapter. Some of the systems will be shipped with PCMCIA drive adapter. IBM Personal Computer User Guide...
Chapter 8. Adding and removing adapter cards and drives Before you begin working with the hardware inside your system unit, read the following sections: • “Evaluating your new hardware” on page 7-2 This section contains the information you need to understand about potential system resource conflicts.
6. In the Modem Properties window, click on the Resources tab. If you need help in using the Device Manager, press the F1 key to view the online help. You must restart your computer before any Device Manager changes can take effect. IBM Personal Computer User Guide...
Working with the hardware in the system unit If you have not removed the cover from your system unit, review "Safety information" on page xi, and then see “Opening the system unit” on page 7-5. If you plan to add both an adapter card and a drive, install or replace the drive before you install or replace the adapter card.
CD-ROM drive. 5. Reinstall all hardware (except for the expansion-slot cover, which cannot be reinstalled) and screws that you removed prior to the installation of the adapter card. IBM Personal Computer User Guide...
If you disconnected any cables to gain access to the adapter card connector on the system board, reconnect the cables. Removing adapter cards If you are permanently removing the factory-installed modem or replacing the modem with a different type, use the Windows Add/Remove Software feature in the Note: Control Panel to remove the modem software.
CD-ROM drives), while the third connector is for diskette interface drives (such as diskette drives or tape drives). If the machine type of your system is 2196, use the following illustration to identify the signal cable connectors on your system board: System board connector Primary IDE –...
Page 107
In your computer, the IDE and diskette connectors on the system board and cables have guides that allow the cable to be inserted one way only. Guidelines for connecting IDE/ATA signal cables Your system board has two connectors for attaching IDE/ATA signal cables. You can install two IDE/ATA drives to each of these connectors, if you have the proper cables.
Page 108
2. Install the new drive and connect the new drive to the spare connector on the cable attached to the primary IDE connector (labelled J4 on the system board, if the machine type of your system is 2196; labelled J11 on the system board, if the machine type of your system is 2197 or 6344).
Page 109
(labelled J14 on the system board, if the machine type of your system is 2196; labelled Floppy 1 on the system board, if the machine type of your system is 2197 or 6344) with a diskette-drive signal cable that has two connectors.
4. Remove the four screws (two on each side) that secure the mounting tray. 5. Pull the diskette drive from the mounting tray to remove it. 6. Reverse the procedure to install a new drive. IBM Personal Computer User Guide 8-10...
Removing the CD-ROM drive To replace the CD-ROM, do as follows: 1. Disconnect the power, sound and signal cables from the CD-ROM. 2. Pull up the latch that secures the CD-ROM drive mounting tray. 3. Slide the CD-ROM drive mounting tray to the front of the computer and remove the tray.
4. Push the mounting tray to the right to separate it from the chassis, then lift the tray out of chassis. 5. To remove the hard disk drive from the mounting tray, remove the four screws securing it to the tray. IBM Personal Computer User Guide 8-12...
Updating the CMOS settings in Setup When you add PCI adapter cards, memory, and IDE drives, your system's Basic Input/Output System (BIOS) detects the hardware changes and updates the CMOS settings automatically. When you add other types of devices, such as a diskette drive, you have to enter Setup to manually assign resources (IRQs) to the devices.
The following sections contain instructions for working with the hardware components on your system board: • ”Identifying system board parts (machine type 2196)” on page 9-2 • ”Locating system board jumpers and connectors (machine type 2196)” on page 9-4 •...
If you plan to add or replace hardware in your computer, you need to know the layout of the system board. This figure shows an example of the system board of the machine type 2196 in your computer. The items on the next page correspond to the numbered locations on the figure.
Page 117
The system board, sometimes called the planar or motherboard, is the main circuit board in the system unit. It supports a variety of devices and provides other basic computer functions that are preinstalled or that you can install later. The system board shown on the previous page has the following parts: Memory module sockets (for DIMMs).
The following figure shows the locations of the jumpers and connectors on the system board. The jumpers are preset in the factory. Do not change these default jumper settings. For a list of connectors with their corresponding functions, see the section ”Connector functions” on page A-9. IBM Personal Computer User Guide...
Identifying system board parts (machine type 2197 and 6344) If you plan to add or replace hardware in your computer, you need to know the layout of the system board. This figure shows an example of the system board of the machine type 2197 or 6344 in your computer.
Page 120
Audio and game port connector (J13) Power supply connecter (J21) Keyboard and mouse connectors (KBMS1) Parallel, Video and Serial connectors (LP1) Digital Flat Panel connector (J10) Front USB, headset, microphone, and volume control (J22) (for consumer desktop model only) IBM Personal Computer User Guide...
Locating system board jumpers and connectors (machine type 2197 and 6344) The following figure shows the locations of the jumpers and connectors on the system board. The jumpers are preset in the factory. Do not change these default jumper settings. For a list of connectors with their corresponding functions, see the section “Connector functions”...
B shows closing pins 2-3. Pin 1 of a jumper is usually marked by a solid white line beside the pin. IBM Personal Computer User Guide Type of adapter card you can install PCI adapter card measuring 169 mm in length (or less)
Upgrading the system memory Your system board has two system memory module sockets: DIMM 0, and DIMM 1. These sockets hold Dual Inline Memory Modules (DIMMs) that contain 3.3V single- or double-sided synchronous DRAM (SDRAM). You can install up to a maximum of 256 MB of system memory into these sockets.
To remove a DIMM, pivot the retaining clips on both sides of the socket outward to release the DIMM. Verifying the system memory To view the system memory settings in Setup, select System Summary from the Configuration/Setup Utility menu. 9-10 IBM Personal Computer User Guide...
Replacing the system battery Follow these steps to replace the battery: Before replacing the lithium battery review the Note: lithium battery notice on page xii. 1. Place the blade of a small, flat-blade screwdriver under the edge of the retaining clip. 2.
Page 126
2. Double-click on the Control Panel icon. 3. From the Control Panel, double-click on the Date/TIme icon to display the items for changing the date and time. 4. Make the necessary changes then click on the OK button. 9-12 IBM Personal Computer User Guide...
Updating the CMOS settings in Setup When you add system board components, such as system memory modules, your system's Basic Input/Output System (BIOS) detects the hardware changes and updates the CMOS settings automatically. However, if you replace or remove components, you might receive a message that asks you to verify if the automatic detection changed the configuration correctly.
Part 5. Troubleshooting This part contains information to help you respond to problems with the hardware, software, and features installed in your computer at the factory. This part contains the following chapter: • "Chapter 10. Diagnosing and recovering from problems" on page 10-1 This chapter provides troubleshooting information, including error code interpretations.
This section lists the BIOS error codes and messages and their respective corrective actions. • ”IBM Diagnostic Programs” on page 10-20 This section tells you how to use the Recovery and Diagnostics CD if you lose the factory-installed programs in your computer.
If you are using a multiple outlet device (for example, a power surge protector or power strip), make sure it is plugged in and turned on. If the problem continues, refer to the ”Quick problem solving chart” on page 10-6. IBM Personal Computer User Guide 10-2...
Page 132
Step 2 Did the system unit beep after it was turned on? Yes, more than once There is a problem with the system unit. Find the error code or message in the section ”Error codes and messages” on page 10-17 and take the action listed.
Page 133
1. The monitor you attached may not be an SVGA monitor or you may 2. If the monitor you attached is a VGA monitor and not an SVGA IBM Personal Computer User Guide 10-4 have selected a monitor setting that your monitor does not support.
Page 134
Step 3 Is anything displayed on the monitor? (Continued) • The colors displayed are wrong. Make sure the monitor cable is correctly and securely connected to the system unit. Your Setup Poster shows how the cable should be connected. If the problem continues, refer to”Solving hardware and software problems”...
The hardw are you added m ay need to be setup differently or m ay be incom patible. IBM H elpw are can help! S ee the Support Inform ation section. Y ou m ay have a hardw are problem . First, see "S olving hardw are and softw are problem s"...
Solving hardware and software problems Solving hardware problems Table 1: Hardware problems If the problem is: Screen is black (no error code); beep during power on self-test (POST). Error code (and description), more than one beep in self-test, or continuous beep occurs Computer turns off without warning Note: If any of these problems continue after taking the actions listed, see "HelpWare...
Page 137
CD-ROM drive Note: If any of these problems continue after taking the actions listed, see "HelpWare support and services" on page 2-1 for information on obtaining service. IBM Personal Computer User Guide 10-8 Here's what to do: 1. Make sure you are typing the correct password.
Page 138
Table 1: Hardware problems (Continued) If the problem is: Can’t write to diskette Can’t format diskette Keyboard doesn’t work or only some keys work Note: If any of these problems continue after taking the actions listed, see "HelpWare support and services" on page 2-1 for information on obtaining service. Here's what to do: 1.
Page 139
Mouse does not work Note: If any of these problems continue after taking the actions listed, see "HelpWare support and services" on page 2-1 for information on obtaining service. IBM Personal Computer User Guide 10-10 Here's what to do: 1. Move the mouse onto a mouse pad and try using it.
Page 140
Table 1: Hardware problems (Continued) If the problem is: Modem/communications errors When the computer is turned on, the message “Insert a system diskette and press Enter to reboot” appears Note: If any of these problems continue after taking the actions listed, see "HelpWare support and services"...
Page 141
Printer error Note: If any of these problems continue after taking the actions listed, see "HelpWare support and services" on page 2-1 for information on obtaining service. IBM Personal Computer User Guide 10-12 Here's what to do: 1. Make sure the printer is turned on.
The most common cause for the clock losing time is related to application programs, not a hardware failure. If you experience this problem, do the following: 1. From the Windows desktop, click on the IBM Update Connector icon to obtain the latest software updates for your computer.
Page 143
Note: If any of these problems continue after taking the actions listed, see "HelpWare support and services" on page 2-1 for information on obtaining service. IBM Personal Computer User Guide 10-14 Here's what to do: See "HelpWare support and services" on page 2-1 for information on obtaining service.
If you cannot resolve the problem after reading this section, contact your IBM PC HelpCenter for assistance. See ”How and when do I contact the IBM PC HelpCenter?” on page 2-5. Table 3: Modem problems...
Page 145
Note: If any of these problems continue after taking the actions listed, see "Chapter 2: HelpWare support and services" on page 2-1 for information on obtaining service. IBM Personal Computer User Guide 10-16 Here's what to do: 1. Make sure all communication parameters (baud rate, data, stop, and parity bits) are properly configured and identical on both sides.
Error codes and messages When you see error codes and messages on your screen, find the error code or message in the following table, then take the applicable corrective action or actions. Table 4: Error codes and messages Error codes Error messages CMOS battery failed CMOS checksum error...
Page 147
Note: If any of the errors persist after performing the listed corrective actions, see "HelpWare support and services" on page 2-1 for information on obtaining service. IBM Personal Computer User Guide 10-18 Corrective actions 1. Determine if the hard disk is defined correctly in BIOS Setup.
Page 148
Table 4: Error codes and messages (Continued) Error codes Error messages 1783 Secondary slave hard disk fail 8602 PS/2 Mouse error OR no PS/2 mouse present Note: If any of the errors persist after performing the listed corrective actions, see "HelpWare support and services"...
Save and print the log files created by both versions of diagnostics. If you are unable to isolate and repair the problem yourself, you will need the logs when you call IBM and speak to a technical-support representative. (The log file created by PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.)
Reinstall device drivers only if you know that it is necessary to do so to correct a problem with your computer. Copies of the device drivers that come preinstalled on your IBM computer are located on the Recovery and Diagnostics CD in a folder called INSTALLS.
Recovering factory-installed programs and files Your IBM computer comes with preinstalled system and program files. If you accidentally erase any of these files, or if some of these files become corrupted when you install a new program, you can recover them. To recover lost or corrupted files that were installed at the factory, you need the Recovery and Diagnostics CD- ROM that came with your computer.
Page 152
5. When you see the Configuration/Setup Utility menu: a. Use the cursor movement keys to select Full Recovery or Custom Recovery. b. Follow the instructions on the screen and read the messages carefully until the recovery completes. Full Recovery will format your hard drive. If you choose this option, all data on your hard drive will be erased.
Page 153
IBM Personal Computer User Guide 10-24...
Part 6. Technical reference This part contains technical information you might need if you upgrade your computer’s hardware. It contains the following appendices: • "Appendix A. Specification tables" on page A-1 This appendix contains specific memory, address, interrupt, channel, and port specifications.
Appendix A. Specification tables Memory module placement This memory module placement table shows you how to place dual inline Memory modules (DIMMs) into the sockets labelled DIMM1 Bank 0 and DIMM Bank 1. Refer to the section ”Identifying system board parts (machine type 2193)” on page 9-2 for the location of the DIMM sockets.
Page 156
Table 1: Memory module placement (Continued) DIMM Bank 0 128M 128M 128M 256M 256M 256M 256M 512M 512M 512M 512M 512M IBM Personal Computer User Guide DIMM Bank 1 TOTAL Memory 160M 128M 192M 128M 144M 128M 160M 128M 192M 128M 256M...
Memory map This table shows the hexadecimal addresses for the system memory regions. You may use this information for adapter cards that require you to set up memory regions. Table 2: Memory map Address range 0~640 KB (000000 ~ 09FFFF) 640~768 KB (0A0000 ~ 0BFFFF) 768~816 KB (0C0000 ~ CBFFFF) 816~896 KB (0CC000 ~ 0DFFFF)
0C0-0DF 0F0-0FF 170-177 1F0-1F7 200-207 278-27F 2F8-2FF 378-37F 3F0-3F5 3F6-3F6 IBM Personal Computer User Guide Function DMA controller-1 Interrupt controller-1 System timer Keyboard controller 8742 System Speaker CMOS RAM Address and Real Time Clock DMA controller-2 Interrupt controller-2 DMA controller-2...
Page 159
Table 3: System input/output addresses (Continued) Address range (hexadecimal) 3F7-3F7 3F8-3FF 0CF8 0CFC 778-77A Function Primary EIDE Serial Asynchronous Port 1 Configuration Address Register Configuration Data Register Parallel Printer Port 1 Specification tables...
Serial Port, Communications port (COM2) Sis 7001 PCI to USB open host controller Modem/Audio Diskette Parallel, Printer port Real Time Clock/System CMOS ACPI SCI Audio Ethernet, LAN PS/2 Mouse Numeric Data Processor Primary IDE Secondary IDE IBM Personal Computer User Guide...
DMA channel assignments This table shows the channel assignments for Direct Memory Access (DMA). DMA allows I/O devices to transfer data directly to and from memory. You may need to select an available DMA channel if you add an I/O device that uses DMA. Table 5: DMA channel assignments DMA channel Assignment...
Serial port addresses IBM computers have a built-in external serial port already installed in the computer. The connector for this port is located at the back of your computer. This port can be used to connect a serial mouse, serial printer, or other serial device and to transfer data between computers.
Connector functions The following table includes the specific functions of the connectors. Refer to the section ”Locating system board jumpers and connectors (machine type 2193)” on page 9-4 for an illustration of the connector locations. Table 7: Connector functions Connector Function BAT1 Battery socket...
Page 164
Table 7: Connector functions (Continued) Connector IBM Personal Computer User Guide A-10 Function Floppy Diskette connector Power Switch Printer, COM 1 and VGA connector PS/2 Keyboard and Mouse Power and HDD LED CD Audio in connector Game port, audio in, audio out and MIC connector...
Page 165
The following table includes the specific functions of the connectors. Refer to the section ”Locating system board jumpers and connectors (machine type 2194 or 6345)” on page 9-7 for an illustration of the connector locations. Table 8: Connector functions Connector Function BAT1 Battery connector...
Page 166
Table 8: Connector functions (Continued) Connector Function CD Audio connector Passive speaker connector COM 1 connector ATX Power connector Front USB, Audio Line In, Audio Line Out and Volume control KBMS1 PS/2 Keyboard and Mouse connector VGA connector IBM Personal Computer User Guide A-12...
Some IBM computers have a modem already installed. If your computer came with a modem, all you have to do is connect the modem to a telephone line. (You may also connect a telephone to the modem if it has two RJ11C jacks). The system firmware is already configured to load the modem drivers and software once you have made the connections.
Page 168
• IS-101 voice command set • V.42bis (data compression) • V.42 (error correction) • MNP5 (data compression) • TIA/EIA 602 AT command set • V.8 start-up sequence • MNP2-4 error correction • Personal Computer 99 logo IBM Personal Computer User Guide...
Operating your modem You can perform common modem functions such as dialing, file transfer, and faxing using the modem communications software that came with your computer. For information about configuring communications software, See “Configuring your communications software” on page 4-11. It is still possible for you to perform the basic modem functions using the AT commands from the Windows 98 DOS box prompt.
Call Waiting. For specific instructions, see the user's guide or online Help that came with the communications software. If your computer came with a fax software already installed, use the fax software documentation included in your computer package or the fax software online help for additional information. IBM Personal Computer User Guide...
Modem commands This section provides information on the modem commands if you operate your modem from the DOS prompt using the AT command strings. Executing commands Your modem is in the Command Mode when powered-on and is ready to receive and execute AT commands.
;= return to command mode after dialing Commands echo disabled Commands echo enabled Escape characters - switch from data mode to command mode Modem on-hook (hang-up) Modem off-hook (make busy) Firmware and device ID Checksum code IBM Personal Computer User Guide...
Page 173
Table1: AT commands (Continued) Command Function ROM test Firmware and device ID Low speaker volume Low speaker volume Medium speaker volume High speaker volume Speaker always off Speaker on until carrier detected Speaker always on Return to data mode Initiate an equalizer retrain and return to data mode Pulse dial Result codes enabled Result codes disabled...
Page 174
Same as X0 plus all CONNECT responses/blind dialing Same as X1 plus dial tone detection Same as X1 plus busy signal detection/blind dialing All responses and dial tone and busy signal detection Reset and recall user profile IBM Personal Computer User Guide...
Detail for +MS Controls Table 2: Detail for +MS Controls +MS=<carrier>,<automode>,<min transmit rate>,<max transmit rate>,<min receive rate>,<max receive rate> <carrier>= B103 for Bell 103 (300 bps) B212 for Bell 212 (1200 bps) V21 for V.21 (300 bps) V22 for V.22 (1200 bps) V22B for V.22bis (1200-2400 bps) V23C for V.23 V32 for V.32 (4800 &...
Modem hangs up and returns to the command mode after DTR toggle &F Load factory default configuration &G0 Guard tone disabled &G1 550 Hz guard tone enabled &G2 1800 Hz guard tone enabled &V View active profiles IBM Personal Computer User Guide B-10...
Busy No answer Connect xxxx Delayed Blacklisted Data +FC error IBM Personal Computer User Guide B-12 Meaning Command was carried out without error Connected at 300 bits per second (bps) Ringing signal detected Carrier is lost or not heard Error in the command line...
S registers S registers are information storage areas inside the modem. The AT command set uses the S registers to configure modem options. Some S registers have default settings. For normal modem operations, the default settings are usually adequate. However, special circumstances may require you to change some defaults. To change or read the value of an S register, begin the command with the letters AT.
Page 180
Dial tone wait time Remote carrier wait time Comma pause time Carrier loss time Touch-tone dialing speed Escape character detect time Flash dial modifier time IBM Personal Computer User Guide B-14 Range/units 0-255 /rings 0-255 /rings 0-255 /ASCII 0-127 /ASCII...
Appendix C. Monitor terminology As you read the documentation that came with your monitor and the monitor information provided in this chapter, you might find a few technical terms. If you change your monitor settings, refer to the following table to understand some of the terms used to describe monitor characteristics.
Page 183
Appendix D. Warranty Refer to the printed warranty provided wirth your computer. Note:...
Page 184
4-3 vertical frequency C-1 Musical Instrument Digital Interface 4-8 online services CompuServe 2-5 Prodigy 2-5 other publications IBM Personal Computer User Guide online documentation 2-4 Setup Poster 1-4 power management monitor standby 5-6 software shutdown 5-2 system suspend 5-3...
Page 185
6-6 system information viewing 6-6 signal cables connecting 8-9 connecting IDE/ATA 8-7 software diagnostics 2-3 IBM Update Connector 2-3 software problems computer doesn’t go to standby 10-13 speaker adjusting volume 4-6 system board parts descriptions 9-3, 9-6 system interrupts A-6...
Page 187
IBM PC Type 6344 User Guide Update Includes updates for: - Using BIOS setup configuration features - Adding system board components...
Page 188
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.
Page 189
About this update This User Guide Update applies only to IBM distributed in North America, Central America, and South America. (See “Update Applicability” on page 2 if you are not sure that this update applies to your computer.) Contents: Update Applicability Attaching speakers .
Update Applicability This update applies if the connectors and the connector symbols on the rear of the computer resemble the following figure. Attaching speakers Only powered speakers can be used on these models. If speakers were supplied with your computer, follow the instructions that come with the speakers to attach them to your computer.
Starting and using the Configuration/Setup Utility program To start the Configuration/Setup Utility program: 1. If your computer is already on when you start this procedure, you must shut down the operating system, turn off the computer, wait a few seconds until all in-use lights go off. (Do not use Ctrl+Alt+Del to restart the computer.) 2.
Viewing and changing settings The Configuration/Setup Utility program menu lists items that identify system configuration topics. You might see symbols next to configuration menu items. See the following table for the meaning of the symbols. Symbol Explanation An additional menu or screen is available A change to that item has been made in the system configuration or the Configuration/Setup Utility program has detected an error and attempted to correct it.
Keys Function Use these arrow keys to move among menu items until the item you want is highlighted. Use these arrow keys to display and toggle among choices for a menu item. Enter Press this key to select a highlighted menu item. Press this key to exit from a menu after viewing or making changes to the settings in the menu.
Using Security Profiles by Device Setting Security Profiles by Device enables you to control which devices require a password before they start up. You can set three classes of devices to request a password before they will start up: Removable media, such as diskette drives and CD-ROM drives Hard disk drives Network devices You can set these devices to request a user password, an administrator...
Using passwords You can use passwords to provide security for your computer and data. You can set two kinds of passwords: a power-on password and an administrator password. You do not have to set a password of either type to use your computer. However, if you decide to set one, read the following sections before you do so.
6. To set a new password, type your new password and press Down Arrow ( ). 7. Type your new password again. 8. Select Change Power-On Password and follow the instructions on the screen. 9. Press Esc twice to return to the Configuration/Setup Utility program menu.
Page 197
5. To set an administrator password, type your password, press Down Arrow ( ), and type your password again. 6. At Power-On Password Changeable by User, select Yes or No. Press Left Arrow ( ) or Right Arrow ( ) to toggle between selections. (If you select Yes and an administrator password is set, the power-on password can be changed without having to enter the administrator password.
and time, passwords, and any other configuration information you have changed. Other settings in the Configuration/Setup Utility program The information in this section includes instructions for changing some other settings in the Configuration/Setup Utility program. (When in the program, you can select Help to learn more about items within the program.) Changing keyboard speed You can change the speed at which the keyboard responds when you hold...
Note: You also can enable or disable the Automatic Power On Startup Sequence feature and set a device sequence, or set a device sequence for the Error Startup Sequence feature from this menu. Select either of these features, then press the F1 key for more on the use of the feature.
Table 1. Interrupt resources Interrupt request Note: IRQs 4 and 7 can be modified to alternative settings or disabled. Table 2. DMA Resources DMA request Power management features Your computer comes with built-in energy-saving capabilities. You can view and change energy-saving settings using the power management menu in the Configuration/Setup Utility program.
ACPI BIOS IRQ Automatic Configuration and Power Interface (ACPI) BIOS IRQ enables the operating system to control the power-management features of your computer. You can use the ACPI BIOS IRQ setting to configure the interrupts that this feature uses so that you can free resources for other devices.
Page 202
Wake on LAN: If you have remote-network-management software and a Wake on LAN supported network adapter, you can use the IBM-developed Wake on LAN to Enabled, your computer will turn on when it receives a specific signal from another computer on your local area network (LAN). For more information, see the documentation that comes with your network adapter.
Modem Ring Detect: If your computer has a wake-on-ring supported modem and you want the computer to turn on automatically when a ring is detected on the modem, set this feature to Enabled. Wake Up on Alarm: With this feature, you can specify a date and time at which the computer will be turned on automatically.
Page 204
The steps in the following tables always start at the Configuration/Setup Utility program main menu. Table 3 (Page 1 of 4). Network-related settings To configure: Select: Remote 1. System Security Administration 2. Remote Administration 3. Enabled or Disabled Ethernet 1. Start options adapter 2.
Page 205
Table 3 (Page 2 of 4). Network-related settings To configure: Select: Wake on PCI 1. Power Management 2. Automatic Power On 3. PCI Wake Up and 4. Enabled or Disabled. 5. Startup Sequence 6. Primary or Automatic. 7. Start Options 8.
Table 3 (Page 3 of 4). Network-related settings To configure: Select: Modem Ring 1. Power Management Detect 2. Automatic Power On 3. MODEM Ring Detect 4. Enabled or Disabled. 5. Startup Sequence 6. Primary or Automatic. 7. Start Options 8. The first, second, third, 9.
Identifying system board components The following figure replaces the figure of the Type 6344 system board in "Chapter 9. Adding and Replacing system board components" of the User Guide. PCI adapter card connectors CD-ROM audio signal connector Processor fan power connector Power supply connector Memory module sockets DIMM 1...
Removing the battery Before removing the battery, be sure to read the lithium battery notice located in the safety notices section of the Quick Reference. To remove the battery from your computer, note the orientation of the battery in the bracket;...