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™ NetVista N2800e Thin Client Express Reference September 2000 To view or print the latest update, go to http://www.ibm.com/nc/pubs SA23-2808-00...
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™ NetVista N2800e Thin Client Express Reference September 2000 To view or print the latest update, go to http://www.ibm.com/nc/pubs SA23-2808-00...
Visible hardware failure . Audio beep sequences . LED indications . Error codes and text messages . Appendix A. Replacing hardware parts Replacing the N2800e Thin Client Express CompactFlash card . Replacing parts other than the N2800e CompactFlash card . . 12 Returning hardware parts Appendix B.
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Trademarks . Electronic Emission Notices . Federal Communications Commission (FCC) Statement . . 63 Glossary of abbreviations ..65 . 63 Index ....67 .
Safety notices Safety notices contain information that is related to using the IBM client in a safe manner. These notices can be in the form of a danger, caution, or attention notice. Danger notices The following danger notices call attention to situations that are potentially lethal or extremely hazardous.
CAUTION: The battery is a lithium battery. To avoid possible explosion, do not burn or charge the battery. Exchange only with the IBM-approved part. Discard the battery as instructed by local regulations. (RSFTC227) Handling static-sensitive devices...
The following publications ship with your hardware. Refer to these publications for information that relates to your workstation: v See the IBM NetVista Quick Setup for N2800e Thin Client Express, Type 8364 (Model Cxx) (SA23-2807) pamphlet for quick hardware setup information and software configuration information.
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If you are mailing comments from a country other than the United States, you can give the form to the local IBM branch office or IBM representative for postage-paid mailing. v If you prefer to send comments by FAX, use either of the following telephone numbers: –...
Understanding your NetVista Thin Client Express The IBM NetVista N2800e Thin Client Express offers a fast and simple way to access applications on the following platforms: v Windows NT v Windows NT Server 4.0, Terminal Server Edition (TSE) v Windows NT Workstation 4.0...
Learning about the hardware This section provides detailed hardware information about the N2800e Thin Client Express — Hardware Type 8364 (Model Cxx), hereafter referred to as N2800e Thin Client Express. Standard hardware The standard N2800e Thin Client Express hardware includes the following: v 64 MB of SDRAM DIMM random access memory (RAM) (see “Appendix A.
Display Data Channel (DDC2B). Refer to “Appendix F. Monitor specifications” on page 57 for a list of resolutions and refresh rates that the N2800e Thin Client Express can support. Your monitor may not support all resolutions and refresh rates. Power consumption Normal power consumption for the thin client, while running applications, ranges from 24 to 28 Watts.
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RAM of the N2800e by installing 32, 64, or 128 MB DIMMs. “Appendix B. Hardware maintenance procedures” on page 45 provides information on how to exchange memory. Refer to “Appendix A. Replacing hardware parts” on page 41 for detailed memory specifications and orderable N2800e Thin Client Express parts.
Setting up the hardware Unpacking your hardware Unpack your hardware. Contact your reseller, or IBM, if you do not have these standard parts: 1 Thin client logic unit 2 Base 3 Mouse 4 Keyboard 5 Power cable Selecting the voltage for your location: Attention: You may damage the thin client if you do not select the correct voltage.
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Installing the support base Slide the base B onto the notched bottom of the thin client A until it latches securely. Connecting your hardware Read “Safety notices” on page v before continuing. 1. Connect the devices listed below to the appropriate ports: 1 USB devices 2 Network cable...
The Configuration Tool launches after the Setup Utility in either situation. Refer to “Configuring the N2800e Thin Client Express” on page 11 for more information about working with the Setup Utility. v The NetVista Thin Client Express detects the CompactFlash card and loads the operating system into memory.
Configuring the N2800e Thin Client Express Before you can use the N2800e Thin Client Express (also referred to as workstation) to access server applications, you need to configure your workstation. You can use the NSBoot Setup Utility (also referred to as Setup Utility) and the Thin Client Express Configuration Tool (or Configuration Tool) to configure workstations.
The menu number A makes it easy to navigate through the Setup Utility. Menu numbers that begin with 2 are unique to the initial Setup Utility. The menu title B tells you which menu you are using. Use the arrow keys to select an option from the list of available options C . After you select an option, specify a value in the corresponding value field D .
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2. One or more applications that start automatically when you power on the workstation. Note: The N2800e’s free memory determines how many applications you can run at one time. With 32 MB of RAM, you can specify up to either of the...
Thin Client Service and Operations Utilities Readme file. This file is available on the NetVista Thin Client Utilities CD, as well as the NetVista Thin Client website. For information on using the Operations Utility, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2812). This information is available at the following uniform resource locator (URL): http://www.ibm.com/nc/pubs...
Installing the utilities from the NetVista Thin Client Utilities CD To install the Service and Operations Utilities from the NetVista Thin Client Utilities CD, insert the CD into your server’s CD-ROM drive. The IBM NetVista Thin Client Utilities menu starts automatically.
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6. Click download NetVista Thin Client Express Service and Operations Utilities. 7. From the Downloads box, click the item that you want to download. Installing the Thin Client Service Utility and the Operations Utilities...
Managing your Thin Client Express remotely You can use the IBM NetVista Thin Client Manager Operations Utility to remotely manage your N2800e Thin Client Express. You can use the Thin Client Manager Operations Utility to manage both individual workstations, and workstation groups.
CompactFlash card (see “Altering the flash image of a workstation” on page 25 for flash update information). v USB modem or serial analog modem. Note: If you are going to use a serial modem with a N2800e workstation, you need an USB-to-serial adapter. v Analog telephone line.
Perform the following steps from the Communication Options menu of the Configuration Tool to complete this task: 1. Select a type of modem. N2800e workstations use an USB modem, or a serial modem.
7. Type a userid and password in the appropriate fields. If you do not type a userid and password, the dialer prompts you for a userid and password each time that you connect to the network. Once you have completed the initial modem setting configurations for PPP dialer access, you can start the PPP dialer.
You can now see PPP connection information and messages for the current dialer session. not have access to the Configuration Tool. Refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for more information about granting and denying access to the Configuration Tool. This information is available at the following URL: http://www.ibm.com/nc/pubs...
Using the Configuration Tool requires you to be at the workstation that you are updating. If you have installed the IBM NetVista Thin Client Express Service Utility (hereafter referred to as Service Utility), you can use it as a flash update source.
You can use the Thin Client Manager Operations Utility to perform a software update on a workstation. To find out how to perform this, and other workstation management tasks, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for information about managing your Thin Client Express. This information is available at the following URL: http://www.ibm.com/nc/pubs...
Note: If you are unable to enter the Configuration Tool, the workstation may not have access to the Configuration Tool. Refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for more information about granting and denying access to the Configuration Tool. This information is available at the following URL: http://www.ibm.com/nc/pubs...
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Do not exit the Configuration Tool at this time, as you will need to perform the procedure, “Disabling peer flash recovery on a workstation” on page 29 from this menu later. 7. Continue with the procedure, “Recovering the image on the peer-booted workstation”.
You can use the NS Boot Setup Utility (hereafter referred to as Setup Utility) to recover the CompactFlash image of a workstation. If you have installed the IBM NetVista Thin Client Express Service Utility (hereafter referred to as Service Utility), you can use it as a source for recovery flash images.
You can use the Thin Client Manager Operations Utility to recover the flash image of a workstation. To find out how to perform this, and other workstation management tasks, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2813) for information about managing your Thin Client Express. This information is available at the following URL: http://www.ibm.com/nc/pubs...
This section provides information on verifying and resolving hardware problems. If you cannot identify a hardware problem, you can request technical service and support by contacting IBM. You need to provide the machine type, model, and serial number of your NetVista thin client.
__ 5. Power on the NetVista thin client. __ 6. Wait for the IBM NetVista thin client screen to appear on your monitor. v If the IBM NetVista thin client screen appears, and the NetVista thin client does not indicate any hardware problems during power-on, you do not have a hardware problem.
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Table 4. Visible hardware failure (continued) Symptom The system LED does not light up when you press the white power button to power on the NetVista thin client. v The monitor displays a blank screen. v The monitor displays unreadable screens. v The arrow keys do not respond when you press them.
Table 4. Visible hardware failure (continued) v The mouse cursor stops moving; the mouse does not function at all. v The mouse cursor does not move smoothly. Audio beep sequences The NetVista thin client hardware utilizes both audio and visual alerts when reporting hardware problems.
Table 5. Audio beep sequences The NetVista thin client emits a 1-3-1 beep sequence, and the system LED is flashing amber. The NetVista thin client emits a 2-3-2 beep sequence, and the system LED is flashing amber. LED indications The LED indicators of the following devices maintain a solid green color during normal operation: v Logic unit (system LED and network status LED) v Monitor...
Contact your reseller, or IBM, to request a replacement part (see “Replacing parts other than the N2800e CompactFlash card” on page 42). 4. If the system LED still does not work, you may need to replace the NetVista thin client logic unit.
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If the NetVista thin client is not functioning properly, and an error code or text message appears on your screen, consult Table 7. Contact your technical support, reseller, or IBM, if these steps do not resolve the problem. Table 7. Error codes and text messages...
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Table 8. NSBxxxx error codes and text messages (continued) Error code NSB21500 Input, keyboard and mouse messages (NSB3xxxx, NSB31xxx, and NSB32xxx) NSB30500 NSB31500 NSB31510 NSB31520 NSB32500 NSB40500 NSB40510 NSB51500 NSB51510 NSB62500 NSB62510 NSB70500 Most errors associated with DHCP are server configuration errors, contact the system Error message What you should do Audio failure.
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Table 8. NSBxxxx error codes and text messages (continued) Error code Error message NSB71509 DHCP option %d boot server name %s failed DNS. NSB71515 Missing DHCP option %d from server. NSB71525 Missing DHCP client IP address. NSB71535 Missing DHCP client directory and file name.
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Verify your network configuration settings %s, that is owned by %s. in the NS Boot utility, and the DHCP or BOOTP server configuration settings. IBM Network Station IP Verify your network configuration settings address not valid. in the NS Boot utility.
Appendix A. Replacing hardware parts You can order IBM replacement parts for the thin client. Contact IBM or your reseller to order warranty parts and non-warranty parts. IBM provides warranty service without charge for parts during the warranty period on an exchange basis only.
Replacing parts other than the N2800e CompactFlash card Use the following tables to determine the correct part number for replacement parts. Warranty service terms and conditions by country apply. Table 10. Type 8364 thin client replacement parts Logic unit (includes internal power...
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Table 11. Detachable power cables (continued) Voltage Selection Plug Receptacle 230V 230V 115V 115V 230V 230V Country Part number Argentina, Australia, New 13F9940 Zealand Abu Dhabi, Austria, Belgium, 13F9978 Bulgaria, Botswana, Egypt, Finland, France, Germany, Greece, Iceland, Indonesia, Korea (South), Lebanon, Luxembourg, Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sudan,...
230V 230V Returning hardware parts You may not need to return all defective items to IBM. Always check the replacement part packaging for any instructions regarding the return of defective parts. To return a defective part to IBM, pack the defective part in the packaging container of the replacement part.
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Read “Caution notices” on page vi, and “Removing the logic unit to install parts” on page 45 before continuing. 1. Uninstall the N2800e thin client CompactFlash card by pulling it out of the connector B . 2. Match the grooves on the sides of the CompactFlash card that you are installing ( A ) to the inside of the connector B .
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For information on ordering thin client hardware parts, refer to “Replacing parts other than the N2800e CompactFlash card” on page 42. Complete the procedure, “Removing the logic unit to install parts” on page 45 before performing the following Dual Inline Memory Module (DIMM) procedures: 1.
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Removing the power supply: Notes: 1. Only IBM-authorized personnel should remove the power supply. 2. You will need a Phillips head screwdriver for the following procedure. 1. Complete the procedure, “Removing the logic unit to install parts” on page 45 before continuing.
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Installing the power supply: 1. Carefully install the power supply into the logic unit so that the power supply fan assembly faces the front of the logic unit. 2. Slide the power supply toward the back of the logic unit until it stops. 3.
Appendix C. Setting the thin client voltage for your location Selecting the voltage for your location: Note: All N2800e thin clients are preset to the 230V setting when manufactured. 1. Power off the N2800e thin client. 2. Remove the base from the N2800e thin client.
Appendix D. Recovering the boot block image This section provides instructions that should be followed only under the direction of the IBM Service and Support team. Use these instructions only if you encountered a power interruption during a software update.
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Recovering the flash image You need a CompactFlash card with an N2800e (machine type 8364) flash image to complete this procedure. See “Creating a recovery CompactFlash card” on page 53 to create a recovery CompactFlash card. 1. Complete the procedure, “Removing the logic unit to install parts”...
IBM makes no representations that it is suitable for any other purpose. As an Energy Star Partner, IBM has determined that the Type 8364 thin client meets the Energy Star Program guidelines for energy efficiency.
Microsoft Microsoft Corporation in the United States, other countries, or both. Electronic Emission Notices The following Statement applies to this IBM product. The statement for other IBM products intended for use with this product will appear in their accompanying manuals.
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TV communications and to other electrical or electronic equipment. Such cables and connectors are available from IBM authorized dealers. IBM cannot accept responsibility for an interference caused by using other than recommended cables and connectors.
LAN. Local Area Network LED. Light Emitting Diode LLC. Logical Link Control MAC. Medium Access Control Mb. Megabit MB. Megabyte MHz. Megahertz MTU. Maximum Transmission Unit N2800e. IBM NetVista Thin Client Express NFS. Network File Server NS. Network Station NSB. Network Station Boot...
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(XXXXX) NSM. Network Station Manager NVRAM. Nonvolatile Random Access Memory (also referred to as local settings) OS. Operating System PC. Personal Computer POST. Power On Self Test PPP. Point-to-Point Protocol RAM. Random Access Memory RAP. Remote Authentication Protocol RIF.
BOM file, choosing a 55 boot block image 53 recovering 53 installing the utilities from the NetVista Thin Client Utilities CD 16 CompactFlash card, replacing the N2800e Thin Client Express 41 configuration preparing the workstation for PPP dialer 21 Configuration Tool 12...
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Managing your Thin Client Express remotely 19 removing the power supply 48 replacing hardware parts 41 replacing the N2800e Thin Client Express CompactFlash card 41 replacing the power supply 48 resolving problems 31 returning hardware parts 44 selecting the voltage for your...
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