Phone.com Setup and Troubleshooting Guide
Cisco SPA122 Analog Telephone Adapter (ATA) with Router
Booting up your ATA
Once you have connected the SPA122 to your network, plug your ATA into
a power source.
It will take about two to three minutes to fully boot. After that period, at least
three LEDs on the top panel should be illuminated: System, Internet, and
Phone 1. If any of these are not illuminated, refer to page three of the
Quick Start Guide
to interpret the meaning.
Once all three LEDs on the top panel are illuminated, you are ready to start
making calls.
Message Waiting Indicator (MWI) and Voicemail
When you have a new message waiting in your inbox, you will hear a fast "stutter" tone when you pick up
the phone. To listen to voice messages:
1. Pick up the phone.
2. Dial [#][8][6].
3. Follow the voice prompts to listen to your messages.
Transfer
You can transfer incoming calls to other numbers or extensions, although you cannot transfer outbound
calls. For example, if you receive a call on your Phone.com extension, but you want another party to
continue the conversation, take advantage of this option.
1. While on the call, press [*][2]. You will hear: "Transfer."
2. Dial the number you want to transfer your call to.
3. Once you hear ringing, you can either hang up immediately, or speak with the new party and then
hang up when you are ready.
4. Once you hang up, you are removed from the call and the two other parties are connected.
Tip: Transfer calls directly to an extension's voicemail by dialing [*] and the extension number.
Do Not Disturb (DND)
You can prevent any calls from ringing your phone by enabling the DND feature. For instance, if you do
not want to be bothered during dinner, this is a useful feature.
1. Pick up your phone.
2. Dial [*][7][8] to activate DND.
3. You will hear a slow "stutter" dial tone instead of a normal dial tone, to let you know the feature is
enabled.
4. To disable, dial [*][7][9].
4 / 9
Cisco
Features
Do NOT power-cycle
your device during
the boot-up process.
You may corrupt the
firmware and cause
the device to
malfunction.
Revised: 30 October 2012