Page 1 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL TABLE OF CONTENTS APRIL 2007 T A B L E C O N T E N T S U S E R I N S T R U C T I O N S S E C T I O N PART DESCRIPTION PAGE...
Page 2 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW iDCS KEYSETS • This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming.
Page 3 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.
Page 4: Locking Your Keyset
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1.
Page 5: Changing Your Passcode
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.
Page 6: Call Forwarding
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.4 CALL FORWARDING The OfficeServ 7100 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered.
Page 7 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 Dial 0 – to select forward type [201] FORWARD 1:ALL CALL:NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor Dial destination number (e.g., 201) [201] FORWARD 1:ALL CALL:205...
Page 8: Setting Your Answer Mode
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.
Page 9: Programming Your Station's Name
2. Other symbols are available for DIAL #. ACTION DISPLAY 1. Press the transfer key followed by 104 [201] STN NAME Display shows 2. Enter the station name using the procedure [201] STN NAME described above SAMSUNG 3. Press the transfer key to store and exit...
Page 10 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers.
Page 11 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature.
Page 12 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below: FEATURE KEY DESCRIPTION EXTENDER...
Page 13: Checking Station Status
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # Cabinet 2 Slot 3 PICKUP GROUP None, 01–20 Station Group Number...
Page 14: Changing Your Time And Date Display
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: COUNTRY Sets overall display format and has two options 0 = ORIENTAL...
Page 15: Setting Station On/Off Options
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JANUARY 2009 1.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 7100 allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION Automatically places an existing C.O. call AUTO HOLD on hold if a CALL button, trunk key or trunk route key is pressed during that call.
Page 16 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JANUARY 2009 FEATURES DESCRIPTION When set to OFF an OHVA will be heard through the keyset speaker rather than the SECURE OHVA handset. NOT FOR USA This option determines whether CO calls arriving at a station will be auto answered if AUTO ANS CO auto answer is selected...
Page 17 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JANUARY 2009 If option 00 from above list is dialed at [201] STN ON/OFF Step 2 AUTO HOLD :OFF If option 01 from above list is dialed at [201] STN ON/OFF Step 2...
Page 18: Selecting A Ring Tone
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 [201] RING TONE Display shows SELECTION 6...
Page 19: Alarm Reminder
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set.
Page 20: Station Volume
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume;...
Page 21 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 If option 1 from above list is dialed at step 2 [201] STN VOLUME OFF-RING VOL:4 If option 2 from above list is dialed at step 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above list is dialed at step 2...
Page 22: Setting A Programmed Message
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.
Page 23: Alarm Reminder With Message
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0.
Page 24: Caller Id Display
Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set during a transferred call. CLI display options are the following: 0.
Page 25 Table of Contents Home Page OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 2. Dial 0 or 1 to select CID or ANI [201] ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3.
Page 26 Home Page Table of Contents ITP-5112L ITP-5112L User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 01/2009...
Page 27: Table Of Contents
CALL PROCESSING Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior System Hold ............................23 notice to make changes in design or components of equipment as engineering and manufacturing Exclusive Hold ..........................23...
Page 28 ITP-5112L Home Page Table of Contents Hold Recall ............................24 Background Music ........................40 Consultation Hold ........................24 Established Call Pick-Up ......................41 Retrieving Calls Held at Another Station................24 Appointment Reminder/Alarm Clock..................41 Transferring Calls ..........................25 Door Phone Calls ........................43-44 Transfer with Camp-On ......................25 Executive/Secretary Hotline......................44 Transfer to Voice Mail ........................26 Group Listening ..........................46 Call Waiting............................26...
Page 29 Inquire Caller ID Park/Hold Info ....................63 Reviewing Past Caller ID Calls ....................64 APPLICATION PROGRAM MENUS ........65 Samsung’s new OfficeServ technology keyset model ITP-5112L is part of the PhoneBook ............................65 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. E-Diary ..............................65 Message............................66 The ITP-5112L IP keyset represents a new concept of Internet phone, in that it uses Sound/Screen ..........................67...
Page 30: Volume Controls
ITP-5112L Home Page Table of Contents TERMINAL STATUS INDICATOR THINGS YOU SHOULD KNOW The terminal status indicator light is positioned on the top right corner of the key- set above the display. The terminal status indicator is a tri-colored (red, green, and USER ORIENTATION amber) light that provides greater visibility of your keysets status than the indi- vidual button LEDs.
Page 31: Navigation Button
ITP-5112L Home Page Table of Contents SCROLL BUTTON ASSEMBLY SCREEN BUTTON The scroll button is actually a type of thumbwheel assembly. You may use it to The 5112L incorporates a SCREEN button. This button allows you to choose your scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards keyset’s idle screen display.
Page 32: System Tones
ITP-5112L Home Page Table of Contents Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and SYSTEM TONES right of the ENTER button. These icons are used to navigate directly to The system provides several tones to assist you. Some of these tones are already particular programming options from the CALENDAR screen.
Page 33: Assembling Your Keyset
ITP-5112L Home Page Table of Contents ITP-5112L KEYSET ASSEMBLING YOUR KEYSET Color LCD Panel • Place the keyset face down on a flat surface. Displays a large quantity of information so that Select Buttons (6) • Insert notched ends of the support bracket into the channels located in the the users can easily To select a specific item search.
Page 34: Initializing The Itp-5112L
ITP-5112L Home Page Table of Contents • The [0]-[9] dial buttons are used to directly choose a menu, or sub menu ITP-5112L SETUP options. • The [ENTER] button in the navigation button assembly is used when saving a modification. INITIALIZING THE ITP-5112L •...
Page 35: Navigating The Menus
ITP-5112L Home Page Table of Contents 6. FACTORY RESET • If [1. Manual IP] is selected, the user must enter the IP address, subnet mask, and gateway value for the customer network that the 5112L resides on. This option resets ITP to factory default settings. •...
Page 36 ITP-5112L Home Page Table of Contents Load and Upgrade Set/Modify You must input the ID assigned to your ITP phone. See your phone system admin- istrator to get this value. Press the [ENTER] button to save and exit. The fourth item [4. Load & Upgrade Setup] sets or modifies the IP phone’s soft- ware version.
Page 37: Outside Calls
ITP-5112L Home Page Table of Contents DIALING FROM THE OUTGOING / OUTSIDE CALLS INCOMING MENU Note: When making calls, internal or outside calls, in order to access the program- • From the station idle screen, press the MENU button and select PHONE- mable button screens, press the SCREEN button.
Page 38: Canceling Callback
ITP-5112L Home Page Table of Contents While a call is ringing in, press the SCREEN button to display the programma- CANCELING CALLBACK ble button screen. This will enable you to view and invoke any of the station A callback will be canceled if not answered within 30 seconds. If you have set a features that you may wish.
Page 39: Auto Answer Mode
ITP-5112L Home Page Table of Contents AUTO ANSWER MODE INTERCOM CALLS When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. CALLING OTHER STATIONS • Your microphone and speaker are turned on and you can speak handsfree. •...
Page 40: Call Processing
ITP-5112L Home Page Table of Contents If the Hot Keypad feature has been turned off, you must first lift the handset CALL PROCESSING or press the SPEAKER button before dialing. AUTO CAMP-ON SYSTEM HOLD When you want to automatically camp on to a busy station without pressing the When you are connected to any call, press HOLD.The call will flash at the keyset.
Page 41: Hold Recall
ITP-5112L Home Page Table of Contents HOLD RECALL TRANSFERRING CALLS If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. Transfer is used to send any calls to another extension in one of two ways.You can •...
Page 42: Transfer To Voice Mail
ITP-5112L Home Page Table of Contents TRANSFER TO VOICE MAIL NOTE: To leave the conference, hang up. Control is passed to the next internal sta- tion. If there are no internal stations and you wish to leave outside lines connect- This feature is used to send a call directly to a voice mailbox.Your keyset must have ed together in a trunk to trunk conference, press the CONFERENCE button plus a correctly programmed VT button to accomplish this.
Page 43: Forwarding Calls
ITP-5112L Home Page Table of Contents Using Conference Groups From the LCD: • Press the MENU button, scroll to the CALL FORWARD icon, press ENTER. • From the idle condition press the CONFERENCE button. • Scroll to the desired Forward Option. Press ENTER button. •...
Page 44: Station Call Pickup
ITP-5112L Home Page Table of Contents STATION CALL PICKUP DIALING FEATURES To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone. If you have a DP key assigned with a All “DIALING FEATURES”...
Page 45: One Touch Speed Dialing
ITP-5112L Home Page Table of Contents 1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone. • While on-hook, press TRANSFER and then dial 105. Enter the speed dial number of the party you wish to call. When the number •...
Page 46: Last Number Redial
ITP-5112L Home Page Table of Contents DIAL - Dials the displayed number. AUTOMATIC REDIAL/RETRY PREVIOUS - Moves you to the previous entry. When you are making an outside call and you receive a busy signal, the system can EXIT - Exit programming and return to idle screen. automatically redial the number for you.
Page 47: Call Park And Page
ITP-5112L Home Page Table of Contents • Press WAIT or TRANSFER. PAGING AND MESSAGING • Remain off-hook until the person dials 56 from any phone. • The paged person will be automatically connected with you. MAKING AN INTERNAL PAGE CALL PARK AND PAGE To make an announcement through the keyset speakers in the idle condition: When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
Page 48: Programmed Messages
ITP-5112L Home Page Table of Contents • You will be connected to the parked call. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. NOTES: If a message has been left at your keyset by a keyset in Auto Answer, you must If the call is not retrieved within a pre-programmed period of time, it will recall manually cancel the message after it has been returned.
Page 49: Established Call Pickup
ITP-5112L Home Page Table of Contents ESTABLISHED CALL PICKUP CONVENIENCE FEATURES To pick up an established call in progress at a single line extension connected to a computer modem on your PC. DO NOT DISTURB • Press the EP button for that station on your keyset and the call is automati- Use this feature when you want to block calls to your keyset.
Page 50: Answering The Door Phone
ITP-5112L Home Page Table of Contents From the LCD: • Write your message using the dial pad buttons. Each press of a key selects a character. Pressing the next key moves the cursor to the next position. For • Press MENU button. example, if your message is “TAKE MEDICATION”...
Page 51: Calling The Door Phone
ITP-5112L Home Page Table of Contents a message)—OR—press the EXE/SECR MSG soft button, scroll to the desired CALLING THE DOOR PHONE/ message and press ENTER (while maintaining contact with t he caller). This ROOM MONITOR method does not give you the option to transfer the call to another station. •...
Page 52: Manual Signalling
ITP-5112L Home Page Table of Contents • Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert • Press CANCEL to return to Main Config Menu—OR—press END to return to all calls after, to the Secretary station. Pressing the EXEC DIVERT button again, idle screen.
Page 53: Ohva Block
OHVA call will disconnect the voice announcing there is a Samsung Voicemail card installed in the system and your keyset has a party and return you to your original call.
Page 54: Select Ring Tone
ITP-5112L Home Page Table of Contents SELECT RING TONE SET ANSWER MODE (INTERCOM) Each ITP-5112L user can select from a variety of ring tones. You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions).
Page 55: Key Confirmation Tone
ITP-5112L Home Page Table of Contents From the LCD: From the LCD: • Press MENU button • Press MENU button. • Scroll to SETUP option and press ENTER. • Scroll to SETUP option, press ENTER. • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and •...
Page 56: Caller Id Review All
ITP-5112L Home Page Table of Contents • With the handset on-hook, press TRANSFER and then dial 110. • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and imme- • Dial 061 to turn ring preference on or 060 to turn it off. diately enter the option.
Page 57: Dial By Name
ITP-5112L Home Page Table of Contents DIAL BY NAME DISPLAY FEATURES Each station or speed dial number can have an associated directory name. A sta- tion or speed dial number can be selected by scrolling alphabetically through a DIRECTORY INFORMATION directory name list.
Page 58: Display Number Dialed
ITP-5112L Home Page Table of Contents DISPLAY NUMBER DIALED VIEWING MESSAGE INDICATIONS Display keysets begin showing digits as they are dialed. They will stay in the dis- You can view all of your message indications before you return them: play until the call duration timer comes on automatically or the TIMER button is •...
Page 59: Lcr With Clear
ITP-5112L Home Page Table of Contents STATION 201: LINDA STATION 205: JOHN LCR WITH CLEAR received a call on line 702 is talking on line 701 When you are making outside call using LCR and dial an incorrect digit, you can Talking on line 702 press the CLEAR soft key to reenter the telephone number.
Page 60: Storing A Caller Id Number
ITP-5112L Home Page Table of Contents STORING A CALLER ID NUMBER CALLER ID At any time during an incoming call that provides CID information, you may save the CID number as a speed dial number in your personal speed dial list. To store a SELECTING YOUR CALLER ID DISPLAY Caller ID number in a personal speed dial bin: Simultaneous display of Caller ID name and number on incoming CO calls on both...
Page 61: Reviewing Past Caller Id Calls
ITP-5112L Home Page Table of Contents REVIEWING PAST CALLER ID CALLS APPLICATION PROGRAM MENUS This feature allows you to review CID information for calls sent to your keyset.This list can contain 10–50 calls in a last-in, first-out basis.The list includes calls that you Much of the call processing of the ITP 5112L can be accomplished by using the answered and calls that rang your keyset but that you did not answer (missed various feature/function screens on the LCD.
Page 62: Call Forward
ITP-5112L Home Page Table of Contents 3. DAILY PLANNER: See Alarm Reminder Programming Section. b. RETRIEVE MESSAGE: Select this option to RETRIEVE a saved message fro the Message Box. When selected a list of saved messages will be 4. MEMO PAD: Self memo feature.
Page 63 ITP-5112L Home Page Table of Contents 4. AOM PAGE SETUP 7. OUT CODE SETUP 5. DIAL MODE: Select dial type options. (enblock-requires SEND button to com- 8. NETWORK INFO: Provides all IP network related information. plete the call, or overlap - direct out dial) MY PHONE •...
Page 64 Subscriber. A Subscriber is a person that has been authorized access to the vari- • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...
Page 65 ITP-5112L Home Page Table of Contents Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages Messages...
Page 66: Getting Started
Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.
Page 67: Group New Or Old Messages
The Access Manager allows the subscriber to set a number of options for when, where and how, and/or if the Samsung Voicemail contacts you when a caller dials a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use your extension number.
Page 68: Personal Greetings
You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.
Page 69: Mailbox Administration
Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.
Page 70: Message Broadcast
This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip- ient.
Page 71: Personal Administration Settings
■ The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.
Page 72: Keyset User Features
ITP-5112L Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your menu to press zero for more options.
Page 73: Interactive Displays
Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
Page 74: Personal Speed Dial Numbers
ITP-5112L Home Page Table of Contents However, the Voice Mail Administrator can adjust parameters per sub- PERSONAL SPEED DIAL NUMBERS scriber or group of subscribers that decide how, when, or if to delete the original voice message after it is sent to the E-Mail Server. CODE NAME TELEPHONE NUMBER...
Page 75 ITP-5112L Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
Page 76 Home Page Table of Contents ITP-5121D ITP-5121D User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 01/2009...
Page 77 Forwarding Calls......................25–26 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................27 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................27...
Page 78 ITP-5121D Home Page Table of Contents DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................29 AME Password ........................43 Programming Personal Speed Dial Numbers ..........29–30 Auto Camp-On ........................43 One Touch Speed Dialing....................30 Select Ring Tone ......................43 Last Number Redial ......................30 Change Your Passcode ....................43 Manual Retry with Redial ....................31 Set Answer Mode (Intercom) ..................44 Save Number with Redial....................31...
Page 79 Accessing your Mailbox ....................65 Subscriber Services Menu Diagram ..............66–67 Getting Started .......................68 Samsung’s new OfficeServ Technology keyset model, ITP-5121D, is part of the Listen to your Messages .....................68 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. Subscriber Services Menu ..................68 Listening to Old or New Messages .................69...
Page 80 ITP-5121D Home Page Table of Contents Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...
Page 81 ITP-5121D Home Page Table of Contents CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.
Page 82 ITP-5121D Home Page Table of Contents ITP-5121D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. LCD Panel Intercom Dial Tone—A steady tone that indicates you can begin dialing. Programmable Buttons (21) Soft Button DIAL TONE Scroll Button...
Page 83 ITP-5121D Home Page Table of Contents ASSEMBLING YOUR KEYSET ITP-5121D SETUP INITIALIZING THE ITP-5121D • Place the keyset face down on a flat surface. • Insert notched ends of the support bracket into the channels located in the Initially the ITP-5121D IP keyset will need to be setup to operate within the users upper section of the bottom panel.
Page 84: Ip Setup Menu
ITP-5121D Home Page Table of Contents IP SETUP MENU MENU STRUCTURE To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5121D The IP SETUP MENU is configured as follows: phone is connected to the power supply or Power over Ethernet LAN port. 1.
Page 85 ITP-5121D Home Page Table of Contents NAVIGATING THE MENUS Setting IP Manually • From the “Network Mode Setup” Menu, When programming within various menu options, information can be entered via 1.NETWORK MODE SET UP select [1. MANUAL IP] and press ENTER. the dial pad keys using [0]-[9] and [,] dial keys, as well as utilizing the navigation 2.IP ADDRESS SET UP Next, press the END button to get to the...
Page 86 ITP-5121D Home Page Table of Contents NOTE: In the [3. NETWORK SET UP MENU], [1. NETWORK MODE SETUP] option, System Server Setup when [2. DHCP] is selected the IP address, Netmask, and Gateway will not be dis- The fifth item [5. SYSTEM SERVER SET UP] sets or modifies settings related to played on the LCD.
Page 87: Answering An Outside Call
ITP-5121D Home Page Table of Contents RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.
Page 88 ITP-5121D Home Page Table of Contents BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • Press the CBK button, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. •...
Page 89 ITP-5121D Home Page Table of Contents CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...
Page 90: Transfer To Voicemail
ITP-5121D Home Page Table of Contents • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.
Page 91: Forward All Calls
ITP-5121D Home Page Table of Contents HOLD and then the flashing button OR FORWARDING CALLS Finish the first call and hang up; the waiting call will ring. You may forward your calls to another station, group of stations or an external •...
Page 92: Forward Follow Me
ITP-5121D Home Page Table of Contents FORWARD BUSY/NO ANSWER • Dial 0 to cancel current condition OR Dial 1-5 to select the forward type OR If you have both a Forward on Busy destination and a Forward No Answer desti- Press UP or DOWN to select the forward type.
Page 93: Programming Personal Speed Dial Numbers
ITP-5121D Home Page Table of Contents PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. To Release Privacy: This is the technical name for dialing from a telephone as it has been for many years.
Page 94: Chain Dialing
ITP-5121D Home Page Table of Contents For the purposes of pro- MANUAL RETRY WITH REDIAL A B C D E F gramming speed dial num- While you are on an outside call listening to a busy signal and you want to redial bers, the programmable but- the same number dialed.
Page 95 ITP-5121D Home Page Table of Contents • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.
Page 96 ITP-5121D Home Page Table of Contents MEET ME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK button, • Lift the handset. press it and dial the number that was announced. If you have a PARK button, •...
Page 97 ITP-5121D Home Page Table of Contents NOTES: CONVENIENCE FEATURES Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. If the Hot Keypad feature has been turned off, you must first lift the handset DO NOT DISTURB or press the SPEAKER button before you begin dialing.
Page 98 ITP-5121D Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.
Page 99 ITP-5121D Home Page Table of Contents To transfer all calls to the Secretary: LOCKED OUTGOING LOCKED ALL CALLS UNLOCKED Hold Button LED Flashes Hold Button LED Solid • Press the DIVERT button while the phone is idle.The LED will be lit and all calls will ring the secretary.
Page 100 The passcode is the same as your station passcode. This feature only applies if this button will prevent anyone from making an OHVA to you until you press the there is a Samsung Voicemail card installed in the system and your keyset has a button again and cancel the blocking.
Page 101 ITP-5121D Home Page Table of Contents Your keyset may be equipped with a Headset mode button. If it is so equipped SET ANSWER MODE (INTERCOM) pressing this button while the light is out will cause the keyset to enter headset You can receive internal calls in one of three modes (see Answering Intercom Calls mode and the light will illuminate to indicate this.
Page 102: Enblock Dialing
ITP-5121D Home Page Table of Contents AUTO ANSWER CO CALLS ENBLOCK DIALING This option will allow CO calls that directly ring your phone to auto answer. When This option allows you to dial digits then press the SEND button to make the call (like a cellphone).
Page 103: Interactive Display Keys
ITP-5121D Home Page Table of Contents CALL LOG DISPLAY FEATURES The system can log both incoming and outgoing calls placed from or to your tele- phone. You must have a LOG button programmed on your keyset and assigned a INTERACTIVE DISPLAY KEYS review list.
Page 104: Alarm Reminder Messages
ITP-5121D Home Page Table of Contents CALL PROGRESS DISPLAYS VIEWING MESSAGE INDICATIONS During everyday call handling, your keyset display will provide information that is You can view all of your message indications before you return them: helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER •...
Page 105 ITP-5121D Home Page Table of Contents DIAL 7 MANAGING KEY ASSIGNMENTS DIAL 8 You can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of frequently used features. DIAL 9 •...
Page 106 ITP-5121D Home Page Table of Contents TEXT MESSAGING Press TRANSFER This feature allows two digital keyset users to respond to each other with prepro- Transfer: grammed text messages. After receiving an Off Hook Voice Announcement or RETURN Station Camp-On, you may respond with a text message while continuing to talk Dial 205 and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message.
Page 107 ITP-5121D Home Page Table of Contents NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources CALLER ID in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the WHAT IS CALLER ID? message you will see on your display.
Page 108 ITP-5121D Home Page Table of Contents VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you If you are informed that an incoming call is on hold or has been parked for you, can press the NEXT button to display the Caller ID information associated with you may view the Caller ID information before you retrieve the call.This may influ- the call in queue at your keyset.
Page 109: Special Application Menu
ITP-5121D Home Page Table of Contents • If you have entries in your review list, the most recent call will be shown first. SPECIAL APPLICATION MENU • You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Below are instructions for additional call processing and special applications that Press SCROLL and then press STORE to save this number in a personal speed...
Page 110 ITP-5121D Home Page Table of Contents 2. ALL FWD NO. • Press END to exit programming. 3. BUSY FWD NO. 4. NOANS FWD NO. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial 5. DND FWD NO. Numbers.
Page 111 • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this the voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...
Page 112 ITP-5121D Home Page Table of Contents Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages Messages...
Page 113 Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.
Page 114 The Access Manager allows the subscriber to set a number of options for when, where and how, and/or if the Samsung Voicemail contacts you when a caller dials a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use your extension number.
Page 115 There are several different 'Call Coverage' conditions to which you If this is turned on, the caller will be asked their name and the Samsung may assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer, Voicemail will play this name to you before the transfer, giving you an option Busy, and Do Not Disturb (or Forwarded All).
Page 116 Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.
Page 117 This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recipient.
Page 118 ■ The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.
Page 119 ITP-5121D Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your on/off at anytime.
Page 120 Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
Page 121 ITP-5121D Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS However, the Voice Mail Administrator can adjust parameters per sub- scriber or group of subscribers that decide how, when, or if to delete the original voice message after it is sent to the E-Mail Server. CODE NAME TELEPHONE NUMBER...
Page 122 ITP-5121D Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
Page 123 Home Page Table of Contents ITP-5107S ITP-5107S User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 01/2009...
Page 124 Forwarding Calls......................23–24 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................25 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................25...
Page 125 ITP-5107S Home Page Table of Contents DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................27 AME Password ........................41 Programming Personal Speed Dial Numbers ..........27–28 Auto Camp-On ........................41 One Touch Speed Dialing....................28 Select Ring Tone ......................41 Last Number Redial ......................28 Change Your Passcode ....................41 Manual Retry with Redial ....................29 Set Answer Mode (Intercom) ..................42 Save Number with Redial....................29...
Page 126 ABOUT THIS BOOK Personal Greetings ....................67 Mailbox Administration ..................69 Message Broadcast ......................71 Samsung’s new OfficeServ Technology keyset model, ITP-5107S, is part of the Personal Services ....................72 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. Personal Administration Settings ................73 Keyset User Features ....................74 The ITP-5107S IP keyset represents a new concept of Internet phone, in that it uses Shortcuts ..........................76...
Page 127 ITP-5107S Home Page Table of Contents Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...
Page 128 ITP-5107S Home Page Table of Contents CONFERENCE BUTTON SYSTEM TONES The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- The system provides several tones to assist you. Some of these tones are already tion or trunk).
Page 129 ITP-5107S Home Page Table of Contents ITP-5107S ASSEMBLING YOUR KEYSET Soft Button LCD Panel • Place the keyset face down on a flat surface. Status Indicator • Insert notched ends of the support bracket into the channels located in the Scroll Button upper section of the bottom panel.
Page 130: Setup Menu
ITP-5107S Home Page Table of Contents 6.FACTORY RESET ITP-5107S SETUP 7.REBOOT INITIALIZING THE ITP-5107S NAVIGATING THE MENUS Once the IP setup menu is displayed, you can move to each menu by using the Initially the ITP-5107S IP keyset will need to be setup to operate within the users buttons as described below: network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change.
Page 131 ITP-5107S Home Page Table of Contents MENU STRUCTURE SETTING THE NETWORK PARAMETERS The IP SETUP MENU is configured as follows: Utilize the following programming steps to program the ITP-5107S keyset to operate within the users network. YOU CAN SELECT THE SYSTEM EASY WIZARD 1.
Page 132 ITP-5107S Home Page Table of Contents • Select the [3. NETMASK SET UP] menu System Server Setup INPUT NETMASK & PRESS OK and press SPEAKER, the LCD will display xxx.xxx.xxx.xxx the following message and the user can From the Main Setup Menu, the fifth item [5. SYSTEM SERVER SET UP] sets or enter a new Netmask IP address.
Page 133 ITP-5107S Home Page Table of Contents RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.
Page 134 ITP-5107S Home Page Table of Contents BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • Press the CBK button, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. •...
Page 135 ITP-5107S Home Page Table of Contents CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...
Page 136 ITP-5107S Home Page Table of Contents • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.
Page 137 ITP-5107S Home Page Table of Contents Finish the first call and hang up; the waiting call will ring. FORWARDING CALLS • Lift the handset. You may forward your calls to another station, group of stations or an external NOTE: Intercom calls will not go on Automatic Hold. telephone number.
Page 138 ITP-5107S Home Page Table of Contents FORWARD BUSY/NO ANSWER • Dial 0 to cancel current condition OR Dial 1-5 to select the forward type OR If you have both a Forward on Busy destination and a Forward No Answer desti- Press UP or DOWN to select the forward type.
Page 139 ITP-5107S Home Page Table of Contents PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. SPEED DIALING To Release Privacy: You can dial a preprogrammed telephone number stored in the system-wide While you are talking on a C.O.
Page 140 ITP-5107S Home Page Table of Contents For the purposes of pro- MANUAL RETRY WITH REDIAL A B C D E F gramming speed dial num- While you are on an outside call listening to a busy signal and you want to redial bers, the programmable but- the same number dialed.
Page 141 ITP-5107S Home Page Table of Contents • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.
Page 142 ITP-5107S Home Page Table of Contents MEET ME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK button, • Lift the handset. press it and dial the number that was announced. If you have a PARK button, •...
Page 143 ITP-5107S Home Page Table of Contents NOTES: CONVENIENCE FEATURES Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. If the Hot Keypad feature has been turned off, you must first lift the handset DO NOT DISTURB or press the SPEAKER button before you begin dialing.
Page 144 ITP-5107S Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.
Page 145 ITP-5107S Home Page Table of Contents To transfer all calls to the Secretary: LOCKED OUTGOING LOCKED ALL CALLS UNLOCKED Hold Button LED Flashes Hold Button LED Solid • Press the DIVERT button while the phone is idle.The LED will be lit and all calls Make outside calls NO (ACCESS DENIED) will ring the secretary.
Page 146 The passcode is the same as your station passcode. This feature only applies if this button will prevent anyone from making an OHVA to you until you press the there is an Samsung Voicemail card installed in the system and your keyset has a button again and cancel the blocking.
Page 147 ITP-5107S Home Page Table of Contents HOT KEYPAD SET ANSWER MODE (INTERCOM) On your phone system your keyset’s keypad can be made “live” or “hot” so that it is You can receive internal calls in one of three modes (see Answering Intercom Calls not necessary to lift the handset or press the SPEAKER button before you begin under Intercom Calls for descriptions): dialing.
Page 148 ITP-5107S Home Page Table of Contents connected to the CO call. In order for this option to work the station must also be DISPLAY FEATURES programmed for auto answer (see SET ANSWER MODE). • While on hook, press TRANSFER and then dial 110. INTERACTIVE DISPLAY KEYS •...
Page 149 ITP-5107S Home Page Table of Contents CALL LOG CALL PROGRESS DISPLAYS The system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.
Page 150 ITP-5107S Home Page Table of Contents VIEWING MESSAGE INDICATIONS DIAL 7 DIAL 8 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE button with the red flashing DIAL 9 light.
Page 151 ITP-5107S Home Page Table of Contents MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features. grammed text messages.
Page 152 ITP-5107S Home Page Table of Contents Press TRANSFER CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 Caller ID is the name given to the telephone company-provided feature that de- 205:busy livers the telephone number and sometimes the name of the person calling your OHVA CAMP ON phone.
Page 153 ITP-5107S Home Page Table of Contents NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources VIEWING THE NEXT CALLER ID CALL in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 In the event that you have a call waiting or a camped-on call at your keyset, you Series systems required for receiving CID data.
Page 154 ITP-5107S Home Page Table of Contents INQUIRE CALLER ID PARK/HOLD INFO NOTES: Each keyset defaults with ten review bins. Please see your system administra- If you are informed that an incoming call is on hold or has been parked for you, tor to determine the number of bins assigned to your keyset.
Page 155 Subscriber. A Subscriber is a person that has been authorized access to the vari- • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...
Page 156 ITP-5107S Home Page Table of Contents Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages Messages...
Page 157 Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.
Page 158 The Access Manager allows the subscriber to set a number of options for when, where and how, and/or if the Samsung Voicemail contacts you when a caller dials a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use your extension number.
Page 159 You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.
Page 160 Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.
Page 161 This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip- ient.
Page 162 ■ The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.
Page 163 If the password option is turned on, while a message is being left, press the flash- KEYSET USER FEATURES ing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.
Page 164 "From" field. Otherwise, the "From" field will display the name of the yourself of things to do now or in the future. Messages can be sent with future Samsung voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the delivery so you can have the system call you when items become due.
Page 165 ITP-5107S Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS However, the Voice Mail Administrator can adjust parameters per sub- scriber or group of subscribers that decide how, when, or if to delete the original voice message after it is sent to the E-Mail Server. CODE NAME TELEPHONE NUMBER...
Page 166 ITP-5107S Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
Page 167 Home Page Table of Contents DS 5000 DS 5000 Series User Guide For OfficeServ 100, OfficeServ 500, and ™ ™ OfficeServ 7000 Series ™ 01/2009...
Page 168 Forwarding Calls......................20–21 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................22 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................22...
Page 169 DS 5000 Home Page Table of Contents DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................24 AME Password ........................38 Programming Personal Speed Dial Numbers ..........24–25 Auto Camp-On ........................38 One Touch Speed Dialing....................25 Select Ring Tone ......................38 Last Number Redial ......................25 Change Your Passcode ....................38 Manual Retry with Redial ....................26 Set Answer Mode (Intercom) ..................39 Save Number with Redial....................26...
Page 170 ABOUT THIS BOOK Subscriber Services Menu Diagram..............60–61 Accessing your Mailbox ....................63 Getting Started .......................63 Samsung’s new DS 5000 Series is part of the OfficeServ 100, OfficeServ 500, and Listen to your Messages .....................63 OfficeServ 7000 Series. Subscriber Services Menu ..................63 Listening to Old or New Messages .................64...
Page 171 DS 5000 Home Page Table of Contents Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...
Page 172 DS 5000 Home Page Table of Contents CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.
Page 173 DS 5000 Home Page Table of Contents DS 5021D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already Soft Button Programmable Buttons (21) familiar to you. LCD Panel Status Indicator Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE Scroll Button CONTINUOUS...
Page 174 DS 5000 Home Page Table of Contents DS 5007S ASSEMBLING YOUR KEYSET Soft Button LCD Panel • Place the keyset face down on a flat surface. Status Indicator • Insert notched ends of the support bracket into the channels located in the Scroll Button upper section of the bottom panel.
Page 175 DS 5000 Home Page Table of Contents OUTSIDE CALLS DS 5000 SETUP MAKING AN OUTSIDE CALL MENU STRUCTURE • Lift the handset and press an idle outside line button, line group button or dial The SETUP MENU is configured as follows: a line access code to receive dial tone—OR—press an idle outside line button, 1.
Page 176 DS 5000 Home Page Table of Contents RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.
Page 177 DS 5000 Home Page Table of Contents BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. •...
Page 178 DS 5000 Home Page Table of Contents • If you do not answer this recall within a pre-programmed period of time, it will CALL PROCESSING go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with anoth- •...
Page 179 DS 5000 Home Page Table of Contents first station to hang up, simply press another DSS button. OR • Lift the handset or press the SEND button to answer. Press the CALL button or C.O. line button to return to the outside party and NOTE: Intercom calls will not go on Automatic Hold.
Page 180 DS 5000 Home Page Table of Contents FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external If you have both a Forward on Busy destination and a Forward No Answer desti- telephone number.
Page 181 DS 5000 Home Page Table of Contents • Dial 0 to cancel current condition OR PRIVACY RELEASE Dial 1-5 to select the forward type OR This feature will allow another station to join in our conversation by releasing pri- Press UP or DOWN to select the forward type. vacy on the C.O.
Page 182 DS 5000 Home Page Table of Contents For the purposes of pro- A B C D E F DIALING FEATURES gramming speed dial num- bers, the programmable but- tons are known as A, B, C, D, E All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. and F.
Page 183 DS 5000 Home Page Table of Contents MANUAL RETRY WITH REDIAL • When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking. While you are on an outside call listening to a busy signal and you want to redial NOTES: the same number dialed.
Page 184 DS 5000 Home Page Table of Contents MEET ME PAGE PAGING AND MESSAGING • Lift the handset. • Press the Meet Me Page (MMPG) button or dial 54. MAKING AN INTERNAL PAGE • Dial the desired zone number. • After the attention tone, instruct the paged person to dial 56. To make an announcement through the keyset speakers in the idle condition: •...
Page 185 DS 5000 Home Page Table of Contents To retrieve an automatically parked call: NOTES: Display keyset users can view message indications and return them in any • Dial 10 plus the number that was announced. If you have a PAGPK button, order.
Page 186 DS 5000 Home Page Table of Contents ESTABLISHED CALL PICKUP CONVENIENCE FEATURES To pick up an established call in progress at a single line extension connected to a computer modem on your PC. DO NOT DISTURB • Press the EP button for that station on your keyset and the call is automati- Use this feature when you want to block calls to your keyset.
Page 187 DS 5000 Home Page Table of Contents ANSWERING THE DOOR PHONE To transfer all calls to the Secretary: • Press the DIVERT button while the phone is idle.The LED will be lit and all calls When you are programmed to receive calls from a door phone: will ring the secretary.
Page 188 DS 5000 Home Page Table of Contents • While on-hook, press TRANSFER and then dial 100. NOTES: • Dial your four digit station passcode. When you are voice announcing to a station close to you, use the handset to • Dial 1 to locking outgoing, 2 for locked all calls, or 0 to unlock.
Page 189 The passcode is the same as your station passcode. This feature only applies if SET ANSWER MODE (CO) there is an Samsung Voicemail card installed in the system and your keyset has a programmed AME button. Your incoming CO calls can be set to follow the intercom answer mode.
Page 190 DS 5000 Home Page Table of Contents Your keyset may be equipped with a Headset mode button. If it is so equipped AUTO ANSWER CO CALLS pressing this button while the light is out will cause the keyset to enter headset This option will allow CO calls that directly ring your phone to auto answer.
Page 191 DS 5000 Home Page Table of Contents ENBLOCK DIALING DISPLAY FEATURES This option allows you to dial digits then press the SEND button to make the call (like a cellphone). INTERACTIVE DISPLAY KEYS • While the handset on-hook press TRANSFER then dial 110. The three keys below the display are substitutes for dedicated feature keys and ac- •...
Page 192 DS 5000 Home Page Table of Contents CALL LOG CALL PROGRESS DISPLAYS (See also Special Application Menu-Outgoing Call Log) The system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone.
Page 193 DS 5000 Home Page Table of Contents VIEWING MESSAGE INDICATIONS DIAL 7 DIAL 8 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE button with the red flashing DIAL 9 light.
Page 194 DS 5000 Home Page Table of Contents MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features.
Page 195 DS 5000 Home Page Table of Contents Press TRANSFER CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 Caller ID is the name given to the telephone company-provided feature that de- 205:busy livers the telephone number and sometimes the name of the person calling your OHVA CAMP ON phone.
Page 196 DS 5000 Home Page Table of Contents NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources VIEWING THE NEXT CALLER ID CALL in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 In the event that you have a call waiting or a camped-on call at your keyset, you Series systems required for receiving CID data.
Page 197 DS 5000 Home Page Table of Contents INQUIRE CALLER ID PARK/HOLD INFO • If you have entries in your review list, the most recent call will be shown first. • You can now CLEAR this entry, OR If you are informed that an incoming call is on hold or has been parked for you, Use NND to view more information about this call, OR you may view the Caller ID information before you retrieve the call.This may influ- Press DIAL to call this person back, OR...
Page 198 DS 5000 Home Page Table of Contents SPECIAL APPLICATION MENU • Press END to exit programming. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial Below are instructions for additional call processing and special applications that Numbers.
Page 199 Subscriber. A Subscriber is a person that has been authorized access to the vari- • Press ENTER. ous features and services available in the Samsung Voicemail. Please review this • Scroll to or dial 1. FORWARD TYPE and scroll to or dial the desired for- section carefully before you use your Authorized Features and Services, known as ward type.
Page 200 DS 5000 Home Page Table of Contents Samsung Voicemail Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume...
Page 201: Accessing Your Mailbox
Change your access code (Password). Dial [#][7][1]. office environment] • Record your name. Dial [#][7][2]. • Dial the phone number that will be answered by the Samsung Voicemail. The • Enter your directory name. Dial [#][7][3]. main greeting will answer. •...
Page 202 DS 5000 Home Page Table of Contents PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7100] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle between the two speeds. PERSONAL SERVICES Play options.
Page 203 Next Few Hours End of Current Business Day (based on your Availability Schedule) If this is turned on, the caller will be asked their name and the Samsung Beginning of Next Business Day (based on your Availability Schedule) Voicemail will play this name to you before the transfer, giving you an option A Coming Day of the Week to accept or reject the call.
Page 204 DS 5000 Home Page Table of Contents then play your primary, No Answer greeting during the day (when you are Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. available) and will NOT ring your extension but simply play your Night greet- If someone else can help you, please enter the extension number now.
Page 205 Undelivered Retrieval When this function is activated, the Samsung Voicemail will call any outside When this function is activated, the Samsung Voicemail will allow you to recall or inside telephone number, after each message is left in your voice mailbox.
Page 206 Broadcast to All Mailboxes Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from any- If you have been designated as a Subscriber Administrator, you may send a where. You may either dial the number or dial a single digit 1-5 that corre- message to ALL mailboxes in the system.
Page 207 Use this option to drastically reduce the number of prompts played in the ■ Press ANS / RLS to answer the call (using the handset or speaker). subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the Samsung Voicemail.
Page 208 If the password option is turned on, while a message is being left, press the flash- ing AME indicator and enter your station password (not your Samsung Voicemail Call Divert to Voicemail password).
Page 209 • Easily forward Voice messages received, to others even if they are not a Voice "From" field. Otherwise, the "From" field will display the name of the Samsung Mail Subscriber on your system. voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
Page 210 DS 5000 Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
Page 211: User Guide
Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
Page 212 Busy Station Callback....................17 Busy Station Camp-on....................17 Calling Your System Operator..................18 Copyright 2006-2009 Samsung Telecommunications America. All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, CALL PROCESSING electronic or mechanical, including recording, taping, photocopying or information retrieval systems—...
Page 213 Home Page Table of Contents iDCS Keyset Forwarding Calls......................23–25 Manual Signalling ......................39 Call Pickup ........................25 Off-Hook Voice Announce ..................39–40 My Group Pickup......................25 OHVA Block ........................40 Privacy Release........................26 OHVA Reject ........................40 In Group/Out of Group ....................40 DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................27 Programming Personal Speed Dial Numbers ..........27–28 AME Password ........................41...
Page 214 Text Messaging ......................51–52 Caller ID ........................53–57 ANI ..........................54–57 CLI ..........................54–57 iDCS 64B MODULE WITH KEYSET ........58 Samsung Voice Mail ................59 ABOUT THIS BOOK Subscriber Services Menu Diagram ..............60–61 Accessing your Mailbox ....................62 Getting Started .......................63 Listen to your Messages .....................63 Your iDCS keyset is the most visible part of your telephone system.
Page 215 Home Page Table of Contents iDCS Keyset Your outside calls will light green on your keyset and red on other keysets. You THINGS YOU SHOULD KNOW never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light.
Page 216 Home Page Table of Contents iDCS Keyset iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea- tures. If the system numbering plan has been changed some of the access codes 32 CHARACTER DISPLAY Two lines with 16 characters each.
Page 217 Home Page Table of Contents iDCS Keyset iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used TERMINAL STATUS INDICATOR Used to provide your keyset status. to provide your keyset status.
Page 218 Home Page Table of Contents iDCS Keyset iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of...
Page 219 Home Page Table of Contents iDCS Keyset KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daugh- • Place the keyset face down on a flat surface. ter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.
Page 220 Home Page Table of Contents iDCS Keyset ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips •...
Page 221 Home Page Table of Contents iDCS Keyset RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may be pro- grammed to recall dial tone.
Page 222 Home Page Table of Contents iDCS Keyset BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. •...
Page 223 Home Page Table of Contents iDCS Keyset CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...
Page 224 Home Page Table of Contents iDCS Keyset • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again.
Page 225 Home Page Table of Contents iDCS Keyset CONFERENCE CALLS FORWARDING CALLS You may conference up to five parties (you and four others) in any combination of You may forward your calls to another station, group of stations or an external outside lines and internal stations in any order.
Page 226 Home Page Table of Contents iDCS Keyset FORWARD BUSY/NO ANSWER • Dial 0 to cancel current condition OR Dial 1-5 to select forward type OR If you have both a Forward on Busy destination and a Forward No Answer desti- Press UP or DOWN to select forward type.
Page 227 Home Page Table of Contents iDCS Keyset PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. SPEED DIALING To Release Privacy: You can dial a preprogrammed telephone number stored in the system-wide While you are talking on a C.O.
Page 228 Home Page Table of Contents iDCS Keyset For the purposes of programming speed dial numbers, the programmable keys MANUAL RETRY WITH REDIAL are known as A, B, C, D, E and F and are defined below. While you are on an outside call listening to a busy signal and you want to redial •...
Page 229 Home Page Table of Contents iDCS Keyset • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.
Page 230 Home Page Table of Contents iDCS Keyset MEET ME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press • Lift the handset. it and dial the number that was announced. If you have a PARK key, press it •...
Page 231 Home Page Table of Contents iDCS Keyset • Your MESSAGE light will turn off when all messages have been returned. CONVENIENCE FEATURES NOTES: Display keyset users can view message indications and return them in any DO NOT DISTURB order. See Viewing Message Indications under Display Features. If the Hot Keypad feature has been turned off, you must first lift the handset Use this feature when you want to block calls to your keyset.
Page 232 Home Page Table of Contents iDCS Keyset ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.
Page 233 Home Page Table of Contents iDCS Keyset To transfer all calls to the Secretary: LOCKED OUTGOING LOCKED ALL CALLS UNLOCKED Hold Button LED Flashes Hold Button LED Solid • Press the DIVERT key while the phone is idle. The LED will be lit and all calls will ring the secretary.
Page 234 • Adjust the volume with the VOLUME keys on the AOM unit. there is an Samsung voicemail installed in the system and your keyset has a pro- • Press the SPK key on the AOM to disconnect the announcing party.
Page 235 Home Page Table of Contents iDCS Keyset SET ANSWER MODE (INTERCOM) Your keyset may be equipped with a Headset mode key. If it is so equipped press- ing this key while the light is out will cause the keyset to enter headset mode and You can receive internal calls in one of three modes (see Answering Intercom Calls the light will illuminate to indicate this.
Page 236 Home Page Table of Contents iDCS Keyset AUTO ANSWER CO CALLS DISPLAY FEATURES This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound INTERACTIVE DISPLAY KEYS two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call.
Page 237 Home Page Table of Contents iDCS Keyset CALL LOG CALL PROGRESS DISPLAYS This system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.
Page 238 Home Page Table of Contents iDCS Keyset VIEWING MESSAGE INDICATIONS DIAL 8 DIAL 9 You can view all of your message indications before you return them: DIAL , • With the handset on-hook, press the MESSAGE key with the red flashing light. •...
Page 239 Home Page Table of Contents iDCS Keyset MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features.
Page 240 Home Page Table of Contents iDCS Keyset STATION 201: LINDA STATION 205: JOHN CALLER ID received a call on line 702 is talking on line 701 Talking on line 702 WHAT IS CALLER ID? 702: 01:15 701: 05:25 Caller ID is the name given to the telephone company-provided feature that de- CONF PAGE MUTE...
Page 241 Home Page Table of Contents iDCS Keyset NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources VIEWING THE NEXT CALLER ID CALL in the OfficeServ 100, the OfficeServ 500, and OfficeServ In the event that you have a call waiting or a camped-on call at your keyset, you 7000 Series systems required for receiving CID data.
Page 242 Home Page Table of Contents iDCS Keyset INQUIRE CALLER ID PARK/HOLD INFO • You can now CLEAR this entry, OR Use NND to view more information about this call, OR If you are informed that an incoming call is on hold or has been parked for you, Press DIAL to call this person back, OR you may view the Caller ID information before you retrieve the call.This may influ- Press SCROLL and then press STORE to save this number in a personal speed...
Page 243 The 64 button module is used when you need more programmable keys added to ous features and services available in the Samsung Voicemail. Please review this your keyset. The 64 red LED’s provide visual indication of calls and features. The section carefully before you use your Authorized Features and Services, known as extra programmable keys are used exactly like the ones on your keyset.
Page 244 Home Page Table of Contents iDCS Keyset Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages...
Page 245 • Press [,]. This will take you to the Main Auto Attendant Menu. you have new messages the Samsung Voicemail will begin to play them auto- • Press [#] plus the Subscriber number of your choice. You will be prompted to matically.
Page 246 Home Page Table of Contents iDCS Keyset PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7100] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle between the two speeds. PERSONAL SERVICES Play options.
Page 247 Next Few Hours End of Current Business Day (based on your Availability Schedule) If this is turned on, the caller will be asked their name and the Samsung Beginning of Next Business Day (based on your Availability Schedule) Voicemail will play this name to you before the transfer, giving you an option A Coming Day of the Week to accept or reject the call.
Page 248 Home Page Table of Contents iDCS Keyset available) and will NOT ring your extension but simply play your Night greet- Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. ing during the night (when you are not available). If someone else can help you, please enter the extension number now.
Page 249 Undelivered Retrieval When this function is activated, the Samsung Voicemail will call any outside When this function is activated, the Samsung Voicemail will allow you to recall or inside telephone number, after each message is left in your voice mailbox.
Page 250 Place a Direct Call If you have been designated as a Subscriber Administrator, you may send a Allows you to place a direct call out of the Samsung Voicemail from any- message to ALL mailboxes in the system. where. You may either dial the number or dial a single digit 1-5 that corre- ■...
Page 251 Use this option to drastically reduce the number of prompts played in the ■ Press ANS / RLS to answer the call (using the handset or speaker). subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the Samsung Voicemail.
Page 252 If the password option is turned on, while a message is being left, press the flash- Call Divert to Voicemail ing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.
Page 253 • Easily forward Voice messages received, to others even if they are not a Voice "From" field. Otherwise, the "From" field will display the name of the Samsung Mail Subscriber on your system. voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
Page 254 Home Page Table of Contents iDCS Keyset PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
Page 255 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
Page 256 Home Page Table of Contents STD Telephone DIALING FEATURES TABLE OF CONTENTS Speed Dialing......................13 Programming Personal Speed Dial Numbers ........13 Last Number Redial ..................13 Save Number with Redial ................13 ABOUT THIS BOOK Pulse to Tone Changeover................14 ................1 PAGING AND MESSAGING THINGS YOU SHOULD KNOW ..........2–3 Making an Internal Page ................15...
Page 257: Things You Should Know
Home Page Table of Contents STD Telephone THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide the OfficeServ 100, the OfficeServ 500, and the OfficeServ 7000 Series systems with dial tone. This is also referred to as internal or intercom dial tone. To get an outside line from the tele- phone company, dial an access code, usually the digit “9.”...
Page 258 Home Page Table of Contents STD Telephone SYSTEM TONES OUTSIDE CALLS The system provides several tones to assist you. Some of these tones are already familiar to you. MAKING AN OUTSIDE CALL Intercom Dial Tone—A steady tone that indicates you can begin dialing. •...
Page 259 Home Page Table of Contents STD Telephone RECALL DIAL TONE INTERCOM CALLS Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. CALLING OTHER STATIONS BUSY LINE QUEUING WITH • Lift the handset.
Page 260: Holding Calls
Home Page Table of Contents STD Telephone CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Lift the handset and dial 0 to call your system operator or group of opera- tors. HOLDING CALLS • If you want to call a specific operator, dial that person’s extension number. •...
Page 261: Setting Up A Conference
Home Page Table of Contents STD Telephone TRANSFERRING CALLS CALL WAITING Transfer is used to send any call to another extension in one of two ways. You can If an outside call has been camped-on to your phone or another station is perform a screened transfer by informing the other extension who is calling or you camped-on to you: can perform a blind transfer without notification.
Page 262 Home Page Table of Contents STD Telephone FORWARD ALL CALLS FORWARD FOLLOW ME To forward all of your calls to another station: When you want all calls to your extension forwarded to the extension where you are now: • Lift the handset and dial 601 followed by the destination you want your calls to forward to.
Page 263: Speed Dial Numbers
Home Page Table of Contents STD Telephone PULSE TO TONE CHANGEOVER DIALING FEATURES When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49.
Page 264: Retrieving A Parked Call
Home Page Table of Contents STD Telephone RETRIEVING A PARKED CALL PAGING AND MESSAGING To retrieve a call that has been parked for you: • Lift the handset. MAKING AN INTERNAL PAGE • Dial 10 plus the station number that was announced. You will be connect- ed to the parked call.
Page 265: Canceling A Message
Home Page Table of Contents STD Telephone CANCELING A MESSAGE CONVENIENCE FEATURES You can cancel a message indication that you have left at another station. • Lift the handset. DO NOT DISTURB • Dial 42 plus the extension number of that station. Use Do Not Disturb (DND) when you want to block calls to your keyset.
Page 266: Changing Your Station Passcode
Home Page Table of Contents STD Telephone To enter an account code after the outside party hangs up. To lock your station from making both internal and outgoing calls: • After the outside party hangs up, hookflash, receive confirmation tone and •...
Page 267 Home Page Table of Contents STD Telephone PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
Page 268 Home Page Table of Contents STD Telephone N O T E S...
Page 269 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
Page 270 System Admin Home Page Table of Contents TABLE OF CONTENTS SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ....................10 Customer Level Access Using the PROG Key ............10 ABOUT THIS BOOK ..................1 Change Feature Passcode ..................11 Set Date and Time Display ................11–12 Reset Station Passcodes to Default ..............
Page 271: About This Book
System Admin Home Page Table of Contents ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know.The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them.
Page 272: Calling The System Operator
System Admin Home Page Table of Contents CALLING THE SYSTEM OPERATOR SPECIAL FEATURES Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system SYSTEM RING PLANS or tenant operator are easily identified because the CALL key will have a fast flash- ing red light.
Page 273 If the station does not have an IN/OUT key: Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way • Lift the handset and dial the feature access code _________________.
Page 274: Authorization Codes
System Admin Home Page Table of Contents NOTE: Outgoing DISA calls are controlled by the dialing class of the station identi- NOT VERIFIED fied by the security code.The DISA line must have disconnect supervision from the When set for this option the user must enter an account code for all outgoing calls, central office.
Page 275: Abandon Call List
System Admin Home Page Table of Contents lines in the other system to make outside calls. Tie line calls can be put on hold, CALLER ID transferred and conferenced in the same manner as are other outside calls. SPECIAL FEATURES •...
Page 276: System Administrator
WARNING This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way re- sponsible for the possible misuse of this feature. NOTE: This information is NOT repeated in this user guide.
Page 277: Customer Level Access
System Admin Home Page Table of Contents SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system pro- gramming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service com- pany.
Page 278: Set Date And Time Display
System Admin Home Page Table of Contents CHANGING FEATURE PASSCODE Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below. You can change individual feature passcodes. This program is used to change the ACTION DISPLAY passcodes for several features.
Page 279: Program Station Names
System Admin Home Page Table of Contents 4. Press TRSF to store and exit 2. Dial the station number OR use the [205] PASSCODE programming OR press SPK to store UP and DOWN keys to scroll through PASSCODE:,,,, and advance to the next program the keyset numbers and press the right soft key to move the cursor right NOTE: Directory information is always 11 characters.
Page 280: Program Trunk Names
3. Enter the trunk name using the procedure [704] TRUNK NAME Program Station Names and press the SAMSUNG right soft key to return to step 2 4. Press TRSF to store and exit programming OR press SPK to store and advance to...
Page 281: Program Station Group Names
3. Enter the name using the method [505] SGR NAME SPK/RLS - Save data and advance to next program. Program Station Names SAMSUNG A - Does not have a function. B - Inserts a FLASH. 4. Press the left or right soft key to return to C - Inserts a PAUSE.
Page 282: Program System Speed Dial Names
3. Enter the name as shown in Program SYS SPEED NAME Station Names and press the right soft 505:SAMSUNG 2. Dial the speed bin desired (e.g., 505) OR SYS SPEED DIAL key to return to step 2 OR press the...
Page 283 System Admin Home Page Table of Contents PROGRAM PERSONAL SPEED DIAL iDCS KEYSETS 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET NUMBERS FOR OTHER STATIONS KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where this is VOLUME not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers.
Page 284: Create Programmed Station Messages
System Admin Home Page Table of Contents 4. Dial the location number (e.g., 05) OR [205] SPEED DIAL 2. Dial the station number (e.g., 205) OR [205] SPEED NAME press UP or DOWN to select the location 05: _ press UP or DOWN to select the station and press the right soft key to move the and press the right soft key to move the cursor OR press the left soft key to return...
Page 285 System Admin Home Page Table of Contents KEYPAD - Used to enter characters. 2. Dial the station number (e.g., 205) OR [205]ALM REM(1) HOLD - Press to clear entry. press UP or DOWN to select the station HHMM: NOTSET and press the right soft key to move the Open customer programming and follow the instructions below.
Page 286 System Admin Home Page Table of Contents MANAGING KEY ASSIGNMENTS PROGRAM KEYS UP & DOWN - Select the extension number. You can view station key assignments and add extenders to some of the program- KEYPAD - Used to enter extender codes. mable keys for easy one touch operation of frequently used features.
Page 287: Programming Account Codes
System Admin Home Page Table of Contents PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward...
Page 288 Enter the name using the method TRANSLATION:(005) and advance to the next program Program Station Names SAMSUNG TELECOM and press right or left soft key to ADDING NAMES TO THE return to step 2 above OR press SPK to save and advance...
Page 289: Customer Set Relocation
System Admin Home Page Table of Contents CUSTOMER SET RELOCATION HOLIDAY This program is used to swap information associated with two stations. All assign- This program provides the ability to set as many as 20 different holidays. Each hol- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- iday will override the System Operating Mode for that particular date with a pro- low this program.
Page 290 System Admin Home Page Table of Contents SYSTEM MAINTENANCE ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.

Samsung OfficeServ ITP-5121D User Manual

Things You Should Know

About this Book....................................................................................1

Things You Should Know................................................2-8

Assemblingyourkeyset........................................................9

Itp-5112L Setup ........................................................................................10

Outside Calls

Intercom Calls

Call Processing

Call Processing

Paging and Messaging

Convenience Features

Display Features

Application Program Menus

Adding a Keyset Daughterboard Module

Dialing Features

System Administrator Programming

System Administrator

Caller ID Special Features

Quick Links

Chapters

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