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IBM System x3250 Problem Determination And Service Manual
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IBM System x3250 Problem Determination And Service Manual

Types 4364 and 4365
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IBM System x3250 Types 4364 and 4365
Problem Determination and Service Guide

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  • Page 1 IBM System x3250 Types 4364 and 4365 Problem Determination and Service Guide...
  • Page 3 IBM System x3250 Types 4364 and 4365 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 113, and the Warranty and Support Information document on the IBM System x Documentation CD.. The most recent version of this document is available at http://www.ibm.com/support/.

  • Page 5: Table Of Contents

    Recovering from BIOS update failure ....46 System-event/error log messages ....47 © Copyright IBM Corp. 2006...
  • Page 6 Solving undetermined problems ....57 Calling IBM for service ..... . 57 Chapter 3.
  • Page 7 Hardware service and support ....112 IBM Taiwan product service ....112 Appendix B.
  • Page 8 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 20: Notices And Statements In This Document

    These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.

  • Page 21: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.”...

  • Page 22: Server Controls, Leds, And Connectors

    Locator LED: This LED can be lit remotely by the system administrator to aid in visually locating the server. You can use IBM Director to light this LED remotely. System-error LED: When this LED is lit, it indicates that a system error has occurred.

  • Page 23: Rear View

    Rear view The following illustration shows the LEDs on the rear of the server. Ethernet 1 transmit / receive Ethernet 2 speed LED activity LED Ethernet 2 transmit / receive Ethernet 1 speed LED activity LED Ethernet transmit/receive activity LED: This LED is on each Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network.

  • Page 24: System-Board Internal Connectors

    IDE connector Important: Use only a supported IBM SAS/SATA controller in the SAS/SATA controller card connector. For a list of supported optional devices for the server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/ IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 25: System-Board Switches And Jumpers

    System-board switches and jumpers The following illustration shows the switches and jumpers on the system board. NMI switch Clear CMOS jumper Boot block recovery jumper The following illustration identifies the pins on a jumper and shows the location of pin 1. Pin 1 mark Table 2.

  • Page 26: System-Board External Connectors

    The following illustration shows the external connectors on the system board. Keyboard/mouse Serial connector connector Video connector Ethernet 2 connector Ethernet 1 connector USB 4 connector USB 3 connector Systems- management connector IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 27: System-Board Leds

    System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. DIMM 4 error LED DIMM 3 error LED DIMM 2 error LED DIMM 1 error LED Voltage regulator error LED Standby power Fan 3 error LED Baseboard Fan 2 management...

  • Page 28: System-Board Optional Device Connectors

    SAS/SATA controller connector The following illustration shows the location of the PCI Express slots on the riser-card assembly. PCI Express x8 slot 1 PCI Express x8 slot 2 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 29: Chapter 2. Diagnostics

    Diagnostic programs, messages, and error messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD. See “Diagnostic programs, messages, and error codes” on page 37 for more information.
  • Page 30 2-1-2 Primary DMA register failed. (Trained service technician only) Replace the system board. 2-1-3 Primary interrupt mask register failed. (Trained service technician only) Replace the system board. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 31 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 32: Error Logs

    To view the system-event/error log, select Error Logs, and then select System Event/Error Log. v To view the system-event log, select Advanced Setup, select IPMI, and then select System Event Log. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 33: Post Error Codes

    Clearing the error logs For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To clear the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.
  • Page 34 Note: In this case, the service processor is firmware” on page 107). the optional Remote Supervisor Adapter II 2. Replace the optional Remote Supervisor Adapter SlimLine. II SlimLine. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 35 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 36 (Trained service technician only) System board v Simple-swap models: a. Hard disk drive x b. Hard disk drive x cable c. (Trained service technician only) System board IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 38 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 40: Checkout Procedure

    Important: If the server is part of a shared hard disk drive cluster, run one test at a time. Do not run any suite of tests, such as “quick” or “normal” tests, because this might enable the hard disk drive diagnostic tests. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 41: Performing The Checkout Procedure

    v If the server is halted and a POST error code is displayed, see “Error logs” on page 14. If the server is halted and no error message is displayed, see “Troubleshooting tables” on page 24 and “Solving undetermined problems” on page 57.

  • Page 42: Troubleshooting Tables

    2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 43: General Problems

    General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 44: Intermittent Problems

    5. Reseat the keyboard cable. 6. Replace the following components one at a time, in the order shown, restarting the server each time: a. Keyboard b. (Trained service technician only) System board IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 45: Memory Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 46: Microprocessor Problems

    4. (Trained service technician only) Replace the microprocessor. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
  • Page 47 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 48 2. Reseat the monitor cable. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Monitor b. (Trained service technician only) System board IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 49: Optional-Device Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 50: Power Problems

    2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board. The server unexpectedly shuts See “Solving undetermined problems” on page 57. down, and the LEDs on the operator information panel are not lit. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 51: Serial Port Problems

    Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 52: Software Problems

    2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 53: Universal Serial Bus (Usb) Port Problems

    Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 54 LED Standby power Fan 3 error LED Baseboard Fan 2 management error LED controller Fan 1 heartbeat error LED Fan 5 error LED Fan 4 error LED IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 55: Diagnostic Programs, Messages, And Error Codes

    7. Select CD-ROM as the first startup device. 8. Press Esc two times to return to the Configuration/Setup Utility menu. 9. Insert the IBM Enhanced Diagnostics CD into the CD drive. 10. Select Save & Exit Setup and follow the prompts. The diagnostic programs start.

  • Page 56: Diagnostic Text Messages

    Notes: 1. To create and use a diskette, you must add an optional external diskette drive to the server. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 57: Diagnostic Error Codes

    2. To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette can contain other data. Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems.
  • Page 58 1. Reseat the following components: a. ServeRAID adapter b. Riser card 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 59 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 60 Note: A FRU must be replaced by a trained service technician only. 2. Reseat the hard disk drive on channel C, ID nn. 3. Replace the hard disk drive on channel C, ID nn. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 62 1. Reseat hard disk drive 1. 2. Replace hard disk drive 1. 217-xxx-001 Failed fixed disk test. 1. Reseat hard disk drive 2. 2. Replace hard disk drive 2. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 64: Recovering From Bios Update Failure

    13. Reinstall the server cover; then, reconnect all external cables and power cords and turn on the peripheral devices. 14. Turn on the server to restart the operating system. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 65: System-Event/Error Log Messages

    System-event/error log messages The system-event/error log contains POST messages and messages generated by a Remote Supervisor Adapter II SlimLine, if one is installed. The system-even/error log can contain messages of three types: Information Information messages do not require action; they record significant system-level events, such as when the server is started.
  • Page 66 If this cable is damaged, replace the power supply. 2. Reseat the cables listed in step 1, restarting the server after reseating all cables. DHCP failure, no IP@ assigned-RETRYING!, Information only. rc=xxx, count=yyy IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 67 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 68 RS485 network RS485 connection to system x has ended Information only. RS485 network overload has cleared; y or fewer Information only. devices are present on the RS485 network IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 69 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 70 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) System board b. (Trained service technician only) Microprocessor IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 71 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 72 2. (Trained service technician only) Reseat the system board. 3. (Trained service technician only) Replace the system board. System x started a RS485 connection with us Information only. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 73: Solving Power Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 74 If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible causes of the error. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 75: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 512 MB (one 512 MB DIMM in DIMM slot 1).
  • Page 76 Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 77: Chapter 3. Parts Listing, Type 4364 Or Type 4365 Server

    Chapter 3. Parts listing, Type 4364 or Type 4365 server The following replaceable components are available for the System x3250 Type 4364 and Type 4365 servers. To check for an updated parts listing on the Web, complete the following steps: 1.

  • Page 78: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 79 Table 4. Parts listing, Type 8872 and 8874 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Hard disk drive, 3.5-inch, 80 GB, HS SATA (optional) 39M4521 Hard disk drive, 3.5-inch, 160 GB, HS SATA (optional) 39M4525 Hard disk drive, 3.5-inch, 250 GB, HS SATA (optional) 39M4529...
  • Page 80 NetXtreme 1000 Express G Ethernet adapter (optional) 39Y6098 NetXtreme II 1000 Express Ethernet adapter (optional) 39Y6066 Remote Supervisor Adapter II SlimLine 13N0833 IBM SAS HBA Controller adapter (optional) 25R8060 Rack power cord 39M5377 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 81: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 82 Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 83: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 84: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 85: Returning A Device Or Component

    To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one is available.

  • Page 86: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 87: Installing The Cover

    a. From inside the server, press the bezel release latch toward the left side of the server. b. Pivot the bezel forward and pull it away from the server. 7. If you are instructed to return the cover and bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 88: Removing An Adapter

    68). 4. Disconnect any cables from the adapter. 5. Grasp the riser-card assembly at the rear edge and lift to remove it from the server. Riser-card assembly IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 89: Installing An Adapter

    6. Place the riser-card assembly on a flat, static-protective surface. 7. Carefully grasp the adapter by its top edge or upper corners, and pull the adapter from the riser-card assembly. 8. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 90: Removing A Remote Supervisor Adapter Ii Slimline

    2. Earlier versions of the Remote Supervisor Adapter II SlimLine might not work in this server. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for the supported Remote Supervisor Adapter II SlimLine. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 91: Hard Disk Drive

    To install a Remote Supervisor Adapter II SlimLine, complete the following steps. Remote Supervisor Adapter II SlimLine Mounting bracket Mounting bracket retention latch Mounting bracket Remote Supervisor Adapter II Slimline connector Rear of system 1. Put the protective plastic cover on the Remote Supervisor Adapter II SlimLine. 2.
  • Page 92 Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive. To install a simple-swap Serial ATA hard disk drive, complete the following steps. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 93 Note: If you have only one hard disk drive, install it in the left drive bay. SATA hard disk drive back plate Hard disk drive assembly Filler panel Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive.

  • Page 94: Installing A Hot-Swap Hard Disk Drive

    To install a hot-swap hard disk drive, complete the following steps. Note: If you have only one hard disk drive, install it in the left or upper-left drive bay. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 95: Removing A Cd Or Cd/Dvd Combination Drive

    Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 65.

  • Page 96: Installing A Cd Or Cd/Dvd Combination Drive

    6. Replace the cover (see “Installing the cover” on page 69). 7. Slide the server into the rack. 8. Connect the cables and power cords. 9. Turn on all attached devices and the server. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 97: Removing A Memory Module (Dimm)

    Removing a memory module (DIMM) To remove a DIMM, complete the following steps. DIMM Retaining clip 1. Read the safety information that begins on page vii and “Installation guidelines” on page 65. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.

  • Page 98: Removing A Fan

    5. Determine which fan to replace by checking the LEDs on the system board (see “System-board LEDs” on page 9); a lit LED indicates the fan to replace. 6. Turn off the server; then, disconnect the power cord again. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 99: Installing A Fan

    7. Remove the failed fan from the server: a. Disconnect the fan cable from the system board. b. Grasp the top of the fan with your index finger and thumb and lift the fan out of the server. Fan 4 Fan 1 Fan 5 Fan 2...

  • Page 100: Removing And Replacing Tier 2 Crus

    7. Turn on all attached devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 101 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 102: Removing The Operator Information Panel Assembly

    CD/DVD bay housing. 3. Connect the light panel cable and front USB cable to the operator information panel board. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 103: Removing The Power Supply

    4. Install the cover (see “Installing the cover” on page 69). 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. Removing the power supply When you remove or install the power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following...

  • Page 104: Installing The Power Supply

    6). 7. Route the other internal power-supply cable, securing it under the retention-clips on the chassis; then, reconnect the cable to the CD/DVD interface card. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 105 Cable path 8. If the server is a 3.5-inch drive model, replace the hard disk drive back plate or backplane and reconnect all cables (see “Installing the backplane or back plate (3.5-inch drives)” on page 90). 9. Rotate the air deflector into place, making sure that no cables are pinched beneath it, and press it down firmly.

  • Page 106: Removing The Riser-Card Assembly

    Installing the riser-card assembly The server comes with one riser-card assembly that contains two PCI Express connectors. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 107: Removing The Backplane Or Back Plate (3.5-Inch Drives)

    Riser-card assembly To install the riser-card assembly, complete the following steps: 1. Install the adapters in the riser-card assembly. Note: Because of mechanical interference, if you have installed a Remote Supervisor Adapter II SlimLine in the server, you cannot install an adapter in expansion slot 1 on the riser-card assembly.

  • Page 108: Installing The Backplane Or Back Plate (3.5-Inch Drives)

    To install the replacement 3.5-inch hot-swap drives backplane or simple-swap SATA drives back plate, complete the following steps. Note: The following illustration shows installing the hot-swap SAS/SATA backplane. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 109 Air deflector Connectors Guide channel 1. Make sure that the air deflector is in the open position. 2. Connect the power cable to the replacement backplane or back plate. 3. Slide the backplane or back plate into the card guides, making sure that any nearby wires or cables are not trapped or pinched.

  • Page 110: Removing The Sas Backplane (2.5-Inch Drives)

    Installing the SAS backplane (2.5-inch drives) To install the replacement 2.5-inch hot-swap drives backplane, complete the following steps. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 111: Removing The Sas/Sata Controller (Hot-Swap Models)

    Connectors Air deflector 1. Make sure that the 2.5-inch drive cage is fully installed in the server (see “Installing a drive cage” on page 98). 2. Connect the power cable to the replacement backplane. 3. Slide the backplane into the card guides, making sure that any nearby wires or cables are not trapped or pinched.

  • Page 112: Installing The Sas/Sata Controller (Hot-Swap Models)

    5. Connect the cable from the hard disk drive backplane to the SAS/SATA controller. 6. Install the riser-card assembly (see “Installing the riser-card assembly” on page 88). IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 113: Removing A Sata Raid Back Plate

    7. Install the cover (see “Installing the cover” on page 69). 8. Slide the server into the rack. 9. Connect the cables and power cords. 10. Turn on all attached devices and the server. Removing a SATA RAID back plate If a SATA RAID kit was installed in the server, the cables in the SATA back plate attach to a SAS/SATA controller.
  • Page 114 74 ). 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 115: Removing A Drive Cage

    Removing a drive cage To remove a drive cage, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 65. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.

  • Page 116: Installing A Drive Cage

    BIOS code. To download the most current level of BIOS code, go to http://www.ibm.com/servers/eserver/support/xseries/ index.html. v The microprocessor uses an integrated voltage regulator on the system board. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 117: Removing The Microprocessor

    Removing the microprocessor To remove the microprocessor, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 65. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.

  • Page 118: Installing The Microprocessor

    Installing the microprocessor To install the replacement microprocessor, complete the following steps: 1. Make sure that the microprocessor bracket frame and release latch are both fully open. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 119 Attention: The microprocessor contacts are fragile; handle the microprocessor very carefully. You can use the vacuum tool to install the microprocessor. 2. Align the microprocessor with the socket (note the alignment mark and the position of the notches); then, carefully place the microprocessor on the socket, close the microprocessor bracket frame, and close the microprocessor release latch.

  • Page 120: Thermal Grease

    0.01 mL of Microprocessor thermal grease 5. Use the thermal-grease syringe to place 16 uniformly spaced dots of 0.01 mL each on the top of the microprocessor. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 121: Removing The System Board

    Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied, approximately half (0.22 mL) of the grease will remain in the syringe. 6. Install the heat exchanger onto the microprocessor as described in “Installing the microprocessor” on page 100. Removing the system board Heat-exchanger retention module...

  • Page 122: Installing The System Board

    9. Replace the server cover (see “Installing the cover” on page 69). 10. Slide the server into the rack. 11. Connect all external cables and the power cord; then, turn on the server. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 123 Important: Perform the following updates: v Either update the server with the latest SAS/SATA or SATA firmware or restore the pre-existing firmware from a diskette or CD image. v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 110). Chapter 4.
  • Page 124 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 125: Chapter 5. Configuration Information And Instructions

    Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 126: Using The Configuration/Setup Utility Program

    Configuration/Setup Utility menu. 3. Follow the instructions on the screen. See the User’s Guide on the IBM System x Documentation CD for more detailed information about the Configuration/Setup Utility program. Using the LSI Logic Configuration Utility program Use the LSI Logic Configuration Utility program to configure hot-swap hard disk drives that are connected to the SAS/SATA controller.

  • Page 127: Configuring The Ethernet Controller

    Starting the LSI Logic Configuration Utility program To start the LSI Logic Configuration Utility program, complete the following steps: 1. Turn on the server. 2. When the prompt Press CTRL-C to start LSI Logic Configuration Utility... is displayed, press Ctrl+C. If you have set an administrator password, you are prompted to type the password.

  • Page 128: Updating The Dmi/Smbios Data

    Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html. 2. From the Hardware list, select System x3250 and click Go. 3. Click the Install and use tab.

  • Page 129: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 130: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 131: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 132: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 133: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 134: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 135: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 136: European Union Emc Directive Conformance Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...

  • Page 137: Index

    26 SATA 3 memory 27 video 3 microprocessor 28 cover monitor 28 installing 69 mouse, non-USB 26 removing 68 optional devices 31 CRUs, replacing pointing device, non-USB 26 adapter 70 power 32 battery 82 © Copyright IBM Corp. 2006...
  • Page 138 79 humidity 3 removing 79 specifications 3 memory module order of installation 79 important notices 2 memory problems 27 installation order, memory modules 79 messages diagnostic 37 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 139 messages (continued) problems (continued) service processor 47 serial port 33 microprocessor software 34 problems 28 undetermined 57 replacing 98 USB port 35 type 3 video 35 minimum configuration 57 publications 1 monitor problems 28 mouse connector 5 recovering from BIOS update failure 46 removing noise emissions 3 adapter 70...
  • Page 140 USB connector 4, 5 using Configuration/Setup Utility 108 Ethernet controllers 109 ServerGuide CD 107 utility program LSI Logic Configuration Utility program 108 SAS configuration 108 video connector 5 video controller 3 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide...
  • Page 142 Part Number: 42C4988 Printed in USA (1P) P/N: 42C4988...

This manual is also suitable for:

System x3250 type 4364System x3250 type 4365

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