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Fujitsu PRIMEQUEST 1000 Series Installation Manual

Fujitsu PRIMEQUEST 1000 Series Installation Manual

Remcs
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FUJITSU Server
PRIMEQUEST 1000 Series
REMCS Installation Manual
C122-E120-06EN

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Summary of Contents for Fujitsu PRIMEQUEST 1000 Series

  • Page 1 FUJITSU Server PRIMEQUEST 1000 Series REMCS Installation Manual C122-E120-06EN...

  • Page 3: How To Use This Manual

    Be sure to keep this manual in a safe and convenient location for quick reference. Fujitsu makes every effort to prevent users and bystanders from being injured and to prevent property damage. Be sure to use the product according to the instructions in the manual.
  • Page 4 PRIMEQUEST 1000 Series REMCS Installation Manual Preface Organization of this manual This manual is organized as follows. CHAPTER 1 REMCS Service Overview Chapter 1 provides an overview of the REMCS service. CHAPTER 2 Before Using the REMCS Service Chapter 2 describes the connection to the REMCS center, which is required during use of the REMCS service.
  • Page 5 SAN Boot Environment in the PRIMEQUEST 1000 Configuration Manual Series Installation Manual (C122-E107EN). This manual describes procedures for installing the SAN boot environment and provides the latest information including notes on design. Related manuals The following manuals relate to the PRIMEQUEST 1000 series. C122-E120-06EN...
  • Page 6 PRIMEQUEST 1000 Series REMCS Installation Manual Preface You can access these manuals at the following site: http://jp.fujitsu.com/platform/server/primequest/manual-e/ Contact your sales representative for inquiries about the ServerView manuals. Title Description Manual code ServerView Suite Describes how to install and start ServerView...
  • Page 7 PRIMEQUEST 1000 Series REMCS Installation Manual Preface Title Description Manual code ServerView RAID Manager ServerView Describes the installation and None VMware vSphere ESXi 5 settings required to use ServerView RAID Installation Guide Manager on the VMware vSphere ESXi 5 server.
  • Page 8 PRIMEQUEST 1000 Series REMCS Installation Manual Preface Formal product name Abbreviation Microsoft® Windows Server® 2003, Datacenter x64 Edition Microsoft® Windows Server® 2003 R2, Standard Edition Microsoft® Windows Server® 2003 R2, Enterprise Edition Microsoft® Windows Server® 2003 R2, Datacenter Edition Microsoft® Windows Server® 2003 R2, Standard x64 Edition Microsoft®...

  • Page 9: Alert Messages

    Similarly, one space line is inserted before and after the alert statement. Only Fujitsu certified service engineers should perform the following tasks on this product and the options provided by Fujitsu. Customers must not perform these tasks under any circumstances. Otherwise, electric shock, injury, or fire may result.

  • Page 10: Safety Precautions

    This product is a computer intended for use in a computer room environment. For details on the product operating environment, see the following manual: PRIMEQUEST 1000 Series Hardware Installation Manual (C122-H004EN) Notes - If you have a comment or request regarding this manual, or if you find any part of this manual unclear, please...
  • Page 11 PRIMEQUEST 1000 Series REMCS Installation Manual Preface Never remove the warning labels. * The label is affixed at either location. Warning label location (PRIMEQUEST 1800E2/1800E rear) C122-E120-06EN...
  • Page 12 PRIMEQUEST 1000 Series REMCS Installation Manual Preface Warning label location (PRIMEQUEST 1800E2/1800E rear) (IOBs removed) Warning label location (PCI_Box) C122-E120-06EN...
  • Page 13 Notes on Handling the Product Adding optional products For stable operation of the PRIMEQUEST 1000 series server, use only a Fujitsu certified optional product as an added option. Note that the PRIMEQUEST 1000 series server is not guaranteed to operate with any optional product not certified by Fujitsu.

  • Page 14: Support And Service

    Product and service inquiries For all product use and technical inquiries, contact the store where you purchased the product, or a Fujitsu sales representative or systems engineer (SE). If you do not know the appropriate contact address for inquiries about the PRIMEQUEST 1000 series, use the Fujitsu contact line.
  • Page 15 However, a number marked with an asterisk (*) denotes a chapter, section, or item in a previous edition of the document. This manual shall not be reproduced or copied without the permission of Fujitsu Limited. Copyright 2010 - 2013 FUJITSU LIMITED...
  • Page 16 PRIMEQUEST 1000 Series REMCS Installation Manual Preface C122-E120-06EN...

  • Page 17: Table Of Contents

    PRIMEQUEST 1000 Series REMCS Installation Manual Contents Contents CHAPTER 1 REMCS Service Overview ......................1 1.1 Purpose of REMCS Service ........................2 1.2 REMCS Linkage Overview ........................3 1.2.1 Components implementing the REMCS function ................3 1.2.2 Installing the REMCS function ......................
  • Page 18 PRIMEQUEST 1000 Series REMCS Installation Manual Contents CHAPTER 7 MMB Log Collection ........................85 7.1 MMB Log Collection ..........................86 CHAPTER 8 Notes on Using REMCS GUI ...................... 87 8.1 Notes on Using REMCS GUI ........................88 Index ................................. 89...
  • Page 19 PRIMEQUEST 1000 Series REMCS Installation Manual Figures Figures Warning label location (PRIMEQUEST 1800E2/1800E rear) ................ix Warning label location (PRIMEQUEST 1800E2/1800E rear) (IOBs removed) ........... x Warning label location (PCI_Box) ........................x FIGURE 1.1 REMCS linkage ..........................3 FIGURE 2.1 Internet connection (using the network connected to the user port) ..........
  • Page 20 PRIMEQUEST 1000 Series REMCS Installation Manual Tables Tables TABLE 3.1 Input items for the [Internet(Mail Only) connection environment settings] window ......17 TABLE 3.2 Input items for the [Point-to-Point Connection environment settings] window ....... 18 TABLE 3.3 Input items for the [Periodical Connection settings] window ............

  • Page 21: Chapter 1 Remcs Service Overview

    CHAPTER 1 REMCS Service Overview This chapter provides an overview of the REMCS service. 1.1 Purpose of REMCS Service ......... 2 1.2 REMCS Linkage Overview ........... 3...

  • Page 22: Purpose Of Remcs Service

    CHAPTER 1 REMCS Service Overview Purpose of REMCS Service The REMCS service connects your PRIMEQUEST 1000 series to the REMCS Center, a total support center for Fujitsu customers, through the Internet or P-P (point to point) connection to enable the system to send server configuration information and automatically report failures when they occur.

  • Page 23: Remcs Linkage Overview

    SVS runs on the PRIMEQUEST 1800E2. FIGURE 1.1 REMCS linkage REMCS Agent of the PRIMEQUEST 1000 series consists of the MMB firmware and PSA (on the PRIMEQUEST 1800E) or SVS (on the PRIMEQUEST 1800E2) installed in each partition. As the REMCS linkage in the figure shows, the MMB firmware monitors the entire system for problems, and reports them to the REMCS Center when it detects them.

  • Page 24: Installing The Remcs Function

    REMCS Agent. 1.2.2 Installing the REMCS function The REMCS function of the PRIMEQUEST 1000 series consists of the MMB and PSA (on the PRIMEQUEST 1800E) or SVS (on the PRIMEQUEST 1800E2) installed on the partition side. Installation in the MMB The MMB REMCS function is installed as standard.

  • Page 25: Chapter 2 Before Using The Remcs Service

    CHAPTER 2 Before Using the REMCS Service This chapter describes the connection to the REMCS center, which is required during use of the REMCS service. 2.1 Overview of Connection to the REMCS Center ... 6 2.2 Connection Configuration for Connecting to the REMCS Center ..............

  • Page 26: Overview Of Connection To The Remcs Center

    The connection configuration for connecting to the REMCS Center depends on the network configuration and server configuration of the user. The connection configuration to be used must be determined beforehand. The PRIMEQUEST 1000 series supports the following connection configurations. All of these connection configurations use only SMTP to communicate with the REMCS Center.

  • Page 27: Connection Configuration For Connecting To The Remcs Center

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 2 Before Using the REMCS Service Connection Configuration for Connecting to the REMCS Center This section explains the connection configurations for connecting to the REMCS Center. The following connection configurations are available. 2.2.1 Internet connection (e-mail) 2.2.2 P-P connection (ISDN: e-mail)

  • Page 28: P-P Connection (Isdn: E-Mail)

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 2 Before Using the REMCS Service FIGURE 2.2 Internet connection (using REMCS port) 2.2.2 P-P connection (ISDN: e-mail) Use a P-P system using a line such as an ISDN line for communication with the REMCS Center.
  • Page 29 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 2 Before Using the REMCS Service - The IP address for [MaintenancePort] must be set from the MMB Web-UI. However, DNS cannot be specified. - Be sure to use the IP address to specify the SMTP server.
  • Page 30 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 2 Before Using the REMCS Service C122-E120-06EN...

  • Page 31: Chapter 3 Remcs Service Start Procedure

    CHAPTER 3 REMCS Service Start Procedure This chapter describes the procedure for starting the REMCS service. 3.1 Start Procedure Overview .......... 12 3.2 REMCS Center Registration ........14 3.3 Importing the Registration Information ....... 26 3.4 Replacing the S/MIME certificate during the initialization work ...............

  • Page 32: Start Procedure Overview

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure Start Procedure Overview To start the REMCS service, the user must register with the REMCS Center (registration). Registration means to register customer information with the REMCS Center. This procedure can be omitted if a field engineer has already completed the registration procedure on behalf of the customer, using the information obtained directly from the customer during product installation.
  • Page 33 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure - IP address or FQDN of the mail server to be used You can specify the FQDN only when using an Internet connection through the user port. If you specify an FQDN, confirm that a DNS server is specified in [Network] - [Network Interface] of the MMB Web-UI.

  • Page 34: Remcs Center Registration

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure REMCS Center Registration This section describes how to register with the REMCS Center. Use the following registration procedure. 3.2.1 Starting REMCS 3.2.2 Setting the connection configuration 3.2.3 Setting up the environment 3.2.4 Setting the periodic connection schedule...

  • Page 35: Setting Up The Environment

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure The REMCS Center you connect to differs according to the installation country. The initial value for Japan is usually [OSC]. Thus, simply confirm the value in this window.

  • Page 36: Figure 3.4 [Initial Settings] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure FIGURE 3.4 [Initial Settings] window Newly setting up the environment The procedure for newly setting up the environment is as follows. 1. Select the connection configuration from the following.

  • Page 37: Figure 3.5 [Internet(Mail Only) Connection Environment Settings] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure FIGURE 3.5 [Internet(Mail Only) connection environment settings] window 1. Enter the values for the following items. TABLE 3.1 Input items for the [Internet(Mail Only) connection environment settings] window...

  • Page 38: Figure 3.6 [Point-To-Point Connection Environment Settings] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure Item Description Encryption type If the S/MIME format is not supported before the firmware update, the initial value is [Previous encryption]. The initial value at the firmware update time is the setting before the firmware update.

  • Page 39: Setting The Periodic Connection Schedule

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure Item Description Division Size Enter the partitioning size in the range of 10 to 100 Kbytes. The initial value is 64 Kbytes. Encryption type If the S/MIME format is not supported before the firmware update, the initial value is [Previous encryption].

  • Page 40: Setting The Customer Information

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure Item Description A day of the If you specified [Every week] for the period, you need to specify a day of the week week (Sunday to Saturday). 2. Click the [Next] button.

  • Page 41: Table 3.4 Input Items For The [Customer Information] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure TABLE 3.4 Input items for the [Customer Information] window Input item Maximum Input Personal Description number of information characters (*1) Company Name Required Enter the company name. Department/ Optional Enter your department/division name.
  • Page 42 FIGURE 5.7 [Deleting the personal information] window by the FE, the information is deleted from the MMB customer information. *2: The number of characters in the zip/postal code depends on the country in which the PRIMEQUEST 1000 series server is installed. 1. Enter the customer information.

  • Page 43: Figure 3.9 [Customer Information Review] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure FIGURE 3.9 [Customer Information Review] window 3. Click the [Next] button. After the customer information is registered, the window shown in FIGURE 3.10 [Information Transmit Agreement] window appears.

  • Page 44: Confirming The Registration Result

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure 3.2.6 Confirming the registration result When the registration is completed, the execution result is displayed in the window shown in FIGURE 3.11 [Registration result] window. FIGURE 3.11 [Registration result] window 1.

  • Page 45: Figure 3.13 [Result Of Connection Check] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure - Notification of the result to the administrator: Specify whether to report the result to the administrator. If the personal information is not deleted, the administrator's e-mail address you entered during the customer information setting is displayed.

  • Page 46: Importing The Registration Information

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure Importing the Registration Information The window shown in FIGURE 3.14 [Importation of the REMCS settings] window appears when you click [Import from the local files] in the window shown in FIGURE 3.4 [Initial Settings]...

  • Page 47: Figure 3.16 [Connection Check Information] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure FIGURE 3.16 [Connection check information] window - Notification of the result to the administrator: Specify whether to report the result to the administrator. The administrator e-mail address in the imported customer information is displayed as your administrator e-mail address.

  • Page 48: Figure 3.18 [Automatic Registration State] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure After the customer information is registered, the window shown in FIGURE 3.18 [Automatic registration state] window appears. FIGURE 3.18 [Automatic registration state] window 6. Click the [OK] button.

  • Page 49: Replacing The S/Mime Certificate During The Initialization Work

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure Replacing the S/MIME certificate during the initialization work This section describes the procedure for replacing the certificate. 1. Click [Replacement of certificates] from FIGURE 3.4 [Initial Settings] window to display FIGURE 3.19...
  • Page 50 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 3 REMCS Service Start Procedure 4. Click the [OK] button to return to FIGURE 3.4 [Initial Settings] window. C122-E120-06EN...

  • Page 51: Chapter 4 Remcs Service Operations

    CHAPTER 4 REMCS Service Operations This chapter describes how to operate the REMCS service. 4.1 REMCS Operations Overview ........32 4.2 REMCS Service Menu ..........34...

  • Page 52: Remcs Operations Overview

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations REMCS Operations Overview When the REMCS Center registration is completed or cancelled, the window shown in FIGURE 4.1 [REMCS initial] window appears. This window also appears when you start REMCS through the MMB Web-UI after the confirmation of connection to the REMCS Center is completed.
  • Page 53 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations Item Description Reconnection Re-establishes the connection to the REMCS Center after temporary disconnection. HW Config. Info. Sends the hardware configuration information. SW Config. Info. Sends the software configuration information.

  • Page 54: Remcs Service Menu

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations REMCS Service Menu This section describes the REMCS service menu items. 4.2.1 Customer Information update Use this menu item to confirm the customer information entered on registration or to change the information such as the administrator name or company address.

  • Page 55: Connection Environment

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations - The administrator's e-mail address entered in the [Customer Information] window receives an e-mail notification of completed registration. - Any updates to the user registration information before receiving the e-mail notification should be invalid.

  • Page 56: Periodical Connection

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.3 [Point-to-Point Connection environment settings] window 2. Confirm the information. If you want to correct or change the information, click the [Next] button. After the information is updated, the browser returns to the window shown in FIGURE 4.1 [REMCS initial]...

  • Page 57: Export Settings

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations 2. After changing the periodic connection schedule, click the [Next] button. A connection check is performed to report the schedule to the REMCS Center. When the processing completes, you will be returned to FIGURE 4.1 [REMCS initial]...

  • Page 58: Displaying The Certificate

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations 1. From the menu in the window shown in FIGURE 4.1 [REMCS initial] window, click [Connection type change]. The [Connection type change] window (shown in FIGURE 4.6 Window for changing the active connection configuration) appears.

  • Page 59: Figure 4.7 [Display Of Certificate] Window (With Certificate Not Replaced)

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.7 [Display of certificate] window (with certificate not replaced) - Certificate display when the certificate has been displayed (certificate in use) Select [Certificate under use] and then click the [Display] button.

  • Page 60: Replacing The Certificate

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.9 [Display of certificate] window (Certificate that has been displayed – previous certificate) 2. To confirm and exit, click the [End] button. Click the [End] button to return to the window shown in FIGURE 4.1 [REMCS initial]...

  • Page 61: Restoring A Certificate

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.11 [Confirmation of certificate] window 3. Confirm the display contents and, if they are acceptable, click the [Next] button. If you do not intend to replace a certificate, click the [Cancel] button.

  • Page 62: Connection Check

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.12 [Replacement to the previous certificate] window 2. Confirm the content of the <<Restored certificate>> and then click the [Next] button. If you do not wish to restore the certificate, click the [Cancel] button.

  • Page 63: Figure 4.13 [Connection Check] Window (Without Personal Information Deleted)

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.13 [Connection check] window (without personal information deleted) FIGURE 4.14 [Connection check] window (with personal information deleted) 3. The window shown in FIGURE 4.15 [Result of connection check] window appears.

  • Page 64: Temporary Disconnection

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.15 [Result of connection check] window The e-mail addresses displayed in the [Connection check] window as the receivers of the connection results receive an e-mail notification of the completed connection check.

  • Page 65: Reconnection

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.16 [Temporary Disconnection] window 4.2.12 Reconnection Use this menu item to re-establish the connection with the REMCS Center after a temporary disconnection. If the server operating status has been shown as [DISCONNECT], it becomes [ACTIVE].

  • Page 66: Hw Config. Info

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations 4.2.13 HW Config. Info. Use this menu item to send the hardware configuration information of the server to the REMCS Center. From the menu in the window shown in FIGURE 4.1 [REMCS initial]...

  • Page 67: Figure 4.19 [Sending Software Configuration Information] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations FIGURE 4.19 [Sending Software Configuration Information] window Remarks It may take some time before the software configuration information of the partition takes effect. Therefore, the latest information may not be displayed immediately after the software replacement.
  • Page 68 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 4 REMCS Service Operations C122-E120-06EN...

  • Page 69: Chapter 5 Remcs Service Detail Settings

    CHAPTER 5 REMCS Service Detail Settings This chapter describes the detail settings of the REMCS service. 5.1 Overview of REMCS Service Detail Settings ..... 50 5.2 Detail Environment Settings ........51 5.3 Selecting REMCS Center ........... 53 5.4 Select Language ............

  • Page 70: Overview Of Remcs Service Detail Settings

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 5 REMCS Service Detail Settings Overview of REMCS Service Detail Settings REMCS Service Detail Settings are used to make detailed settings such as the transmission retry count and timeout triggers for avoiding transmission problems. They are also used to change the REMCS Center to connect to, switch the machine name to be displayed, and for other purposes.

  • Page 71: Detail Environment Settings

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 5 REMCS Service Detail Settings Detail Environment Settings This item is used to change the communication environment settings for Internet use. The displayed window contents depend on the authentication type of the connection configuration as shown in FIGURE 5.2 [Environment settings] (POP Before SMTP authentication) window...

  • Page 72: Table 5.2 Items In The [Environment Settings] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 5 REMCS Service Detail Settings TABLE 5.2 Items in the [Environment settings] window Input item Maximum Input Description number of digits E-Mail settings: Timeout 4 Required Enter the timeout trigger for E-Mail (seconds) in single-byte numeric characters.

  • Page 73: Selecting Remcs Center

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 5 REMCS Service Detail Settings Selecting REMCS Center This item is used to change the REMCS Center to connect to. 1. From the initial window menu of the FE operation, select [Selecting REMCS Center] to display FIGURE 5.4 [Selecting REMCS Center]...

  • Page 74: Select Language

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 5 REMCS Service Detail Settings Select Language This item is used for switching the displayed language between Japanese and English. 1. From the initial window menu of the FE operation, select [Select language] to display FIGURE 5.5 [Select...

  • Page 75: Machine Name Display Change

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 5 REMCS Service Detail Settings Machine Name Display Change This item is used for switching the machine name to be displayed by the GUI between the machine ID or machine unique name, which has been specified in the [Customer Information] window.

  • Page 76: Deleting The Personal Information

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 5 REMCS Service Detail Settings Deleting the Personal Information This item is used for deleting the personal information included in the customer information after registration. 1. From the initial window menu of the FE operation, select [Deleting the personal information] to display FIGURE 5.7 [Deleting the personal information]...

  • Page 77: Chapter 6 Remcs Messages

    CHAPTER 6 REMCS Messages This chapter describes the major error messages that are displayed in the windows. 6.1 Messages in REMCS Windows ......... 58 6.2 Communication Error Messages (SMTP Communication) ................80 6.3 Other Error Messages ..........83...

  • Page 78: Messages In Remcs Windows

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Messages in REMCS Windows This section describes the messages displayed in the REMCS windows. In the messages, xxx represents a character string such as a returned value that should be replaced when printed out.

  • Page 79: Table 6.3 Messages In The Menu Frame

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action solved, contact the support center. RMG_0188 The setting file error was detected and initialized it. Perform registration. RMG_0193 The REMCS frame is not displayed, because the If the error still occurs when you REMCS module is not available.

  • Page 80: Table 6.5 Messages In The Setting Progress Display Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages TABLE 6.5 Messages in the setting progress display window Message code Message Action RMG_0001 Failed to get Machine status. (xxx) If the error still occurs when you retry the operation, exit and RMG_0002 Failed to make frame screen data.(xxx)

  • Page 81: Table 6.8 Messages In The [Initial Settings] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages TABLE 6.8 Messages in the [Initial Settings] window Message code Message Action RMG_0001 Failed to get Machine status. (xxx) If the error still occurs when you retry the operation, exit and RMG_0002 Failed to make frame screen data.

  • Page 82: Table 6.10 Messages In The [Customer Information Review] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0036 Required entry. Enter a valid value. RMG_0096 The specified file includes an unsupported Specify a file with the same connection type.The environment information can connection type.

  • Page 83: Table 6.11 Messages In The [Automatic Registration State] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages TABLE 6.11 Messages in the [Automatic registration state] window Message code Message Action RMG_0002 Failed to make frame screen data. (xxx) If the error still occurs when you retry the operation, exit and RMG_0004 Invalid CGI parameter specified.

  • Page 84: Table 6.13 Messages In The [Point-To-Point Connection Environment Settings] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0041 Failed to setting Machine status.(xxx) If the error still occurs when you retry the operation, exit and restart the REMCS window and try again. If the problem is not solved, contact the support center.
  • Page 85 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action solved, contact the support center. RMG_0015 Invalid entry. Correct the entered value. RMG_0018 Failed to get registration data.(xxx) If the error still occurs when you retry the operation, exit and restart the REMCS window and try again.

  • Page 86: Table 6.14 Messages In The [Periodical Connection Settings] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0207 Invalid value in [Split size].Please specify it within the Enter a valid value. range of 10-100. RMG_0208 Invalid value in [Split size].Please specify it within the range of 64-512.

  • Page 87: Table 6.15 Messages In The [Customer Information] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0056 Failed in the connection check notification.(xxx) Check whether the network status is normal. RMG_0186 Failed to send notice of changing agent information. Failed to send agent information.

  • Page 88: Table 6.16 Message In The [Customer Information Review] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0075 Characters that cannot be specified are included in the [Company Name(kana)] of customer information. RMG_0076 Characters that cannot be specified are included in the [Administrator Name(kana)] of customer information.

  • Page 89: Table 6.18 Messages In The [Registration Result] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0083 Update registration started. RMG_0084 Agreement of sending information frame display completed. RMG_0085 Registration failed. (xxx) If the error still occurs when you retry the operation, exit and restart the REMCS window and try again.

  • Page 90: Table 6.19 Messages In The [Exportation Of The Remcs Settings] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages TABLE 6.19 Messages in the [Exportation of the REMCS settings] window Message code Message Action Failed to make frame screen data. (xxx) RMG_0002 If the error still occurs when you...

  • Page 91: Table 6.21 Messages In The [Result Of Connection Check] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action try again. If the problem is not solved, contact the support center. RMG_0053 Execute the connection check. Are you sure? Click the [OK] or [Cancel] button.

  • Page 92: Table 6.23 Message In The [Sending Hardware Configuration Information] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0061 Temporary disconnection to the REMCS Center completed. RMG_0062 Temporary disconnection frame display completed. RMG_0063 Reconnection frame display completed. RMG_0064 Execute reconnection to the REMCS Center. Are you...

  • Page 93: Table 6.25 Messages In The Ce Initial Frame

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0131 Sending Software Configuration Information frame None. display completed. RMG_0134 Sending software configuration information completed. RMG_0135 Failed to send software configuration information. Check whether the network (xxx) status is normal.

  • Page 94: Table 6.27 Messages In The [Selecting Remcs Center] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0019 Settings of detail environment frame display None. completed. RMG_0021 Failed to register REMCS environment data.(xxx) If the error still occurs when you retry the operation, exit and restart the REMCS window and try again.

  • Page 95: Table 6.28 Messages In The [Select Language(Japanese Or English)] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action Failed to get Destination information. (xxx) restart the REMCS window and RMG_0172 try again. If the problem is not solved, contact the support center. TABLE 6.28 Messages in the [Select language(Japanese or English)] window...

  • Page 96: Table 6.30 Messages In The Processing Progress Display Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0104 Change machine name. Are you sure? Click the [OK] or [Cancel] button. RMG_0105 Machine name display change frame display None. completed. Changing machine name display completed.

  • Page 97: Table 6.32 Messages In The [Replacement Of Certificates] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages TABLE 6.32 Messages in the [Replacement of certificates] window Message code Message Action RMG_0002 Failed to make frame screen data. (xxx) If the error still occurs when you retry the operation, exit and RMG_0004 Invalid CGI parameter specified.

  • Page 98: Table 6.34 Messages In The [Replacement To The Previous Certificate] Window

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0217 The frame display of confirmation of the certificate None. has been completed. RMG_0218 Failed to replace the certificate. Try to replace the Replace the certificate again. If certificate again.
  • Page 99 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message Action RMG_0223 The frame display of the certificate has been None. completed. C122-E120-06EN...

  • Page 100: Communication Error Messages (Smtp Communication)

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Communication Error Messages (SMTP Communication) The following list shows the error messages displayed in the windows when communication errors occur. The communication error messages also indicate the action to be taken. Handle errors by referring to this information.
  • Page 101 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message (Message from the SMTP server) xxxxxxxxxxxxxxxxxxxx RL:xxx,ML:xxx\n RMG_2007 (SMTP)An error was detected between the mail(POP3) server. POP before SMTPauthentication failed. The following causes can be considered. - The POP3 server name is wrong.
  • Page 102 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Message code Message RMG_2012 (SMTP)An error was detected during communication to the specified mail(SMTP) server. The specified SMTP server does not support SMTP AUTH. Or the SMTP server does not support specified auth type.

  • Page 103: Other Error Messages

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages Other Error Messages If an error message not listed above is displayed, exit and restart the REMCS window and try again. If the problem is not solved, contact the support center.
  • Page 104 PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 6 REMCS Messages C122-E120-06EN...

  • Page 105: Chapter 7 Mmb Log Collection

    CHAPTER 7 MMB Log Collection This chapter describes MMB log collection. 7.1 MMB Log Collection ........... 86...

  • Page 106: Mmb Log Collection

    Following the instructions from the support center, select [System] - [System Event Log] from the MMB Web-UI menu to download the log kept by the MMB. For details of the operation, see Section 1.2.2 [System Event Log] window in the PRIMEQUEST 1000 Series Tool Reference (C122-E110EN).

  • Page 107: Chapter 8 Notes On Using Remcs Gui

    CHAPTER 8 Notes on Using REMCS This chapter describes the notes on using the REMCS GUI. 8.1 Notes on Using REMCS GUI ........88...

  • Page 108: Notes On Using Remcs Gui

    PRIMEQUEST 1000 Series REMCS Installation Manual CHAPTER 8 Notes on Using REMCS GUI Notes on Using REMCS GUI The REMCS GUI is displayed in a separate window when the REMCS menu is selected from the MMB Web UI. At this time, if a security software product with a firewall function has been installed on the personal computer or the like used to run the Web browser, it may block cookies or other information from the site being browsed depending on the default settings.

  • Page 109: Index

    PRIMEQUEST 1000 Series REMCS Installation Manual Index Index Input items for the [Periodical Connection settings] window [After automatic registration, do you delete the personal ..................information] window............Input items for the [Point-to-Point Connection environment [Automatic registration state] window......settings] window..............

  • Page 110: Index

    PRIMEQUEST 1000 Series REMCS Installation Manual Index Messages in the [Registration result] window....[Replacement to the previous certificate] window... Messages in the [Replacement of certificates] window..Replacing the S/MIME certificate during the initialization work.................. Messages in the [Replacement to the previous certificate] [Result of connection check] window.......

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