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HP 15 Maintenance And Service Manual
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HP 15 Maintenance And Service Manual

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HP 15 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 15

  • Page 1 HP 15 Notebook PC Maintenance and Service Guide...
  • Page 2 DVD change without notice. The only warranties for drive to install the Windows 7 software and HP products and services are set forth in the take full advantage of Windows 7 functionality. express warranty statements accompanying http://windows.microsoft.com/en-us/...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Finding your hardware and software information ....................4 Locating hardware ..........................4 Locating software ..........................4 Right side ................................5 Left side ................................. 6 Display ................................... 7 Top ..................................
  • Page 8 Power connector cable ........................66 Speakers ............................67 Display assembly ..........................68 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............74 Starting Setup Utility (BIOS) ..........................74 Updating the BIOS ..............................74 Determining the BIOS version ......................74 Downloading a BIOS update ......................
  • Page 9 Restore and recovery ............................80 Recovering using HP Recovery Manager ..................81 What you need to know ....................81 Using the HP Recovery partition (select models only) ..........81 Using HP Recovery media to recover ................82 Changing the computer boot order ................82 Removing the HP Recovery partition (select models only) ..............

  • Page 11: Product Description

    Supports either HD Decode, DX11.1, and HDMI or HD Decode, DX11, and HDMI Panel 15.6 in, white light-emitting diode (WLED), high-definition (HD), BrightView (1366×768) display, 3.6 mm, SVA; typical brightness: 200 nits All display assemblies include wireless local area network (WLAN) antenna cables...
  • Page 12 Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 HMC Combo Adapter Compatible with Miracast-certified devices Wireless display support (WiFi direct) External media HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital card cards formats: ● Secure Digital (SD) Memory Card ●...
  • Page 13 Support PS/2 interface Power Supports the following AC adapters: requirements 1 M length power cord 45 W HP Smart AC adapter (3-wire, 4.5 mm barrel) Supports the following batteries: ● 4 cell, 41 Whr, 2.8 AH ● 3 cell, 31 Whr, 2.8 AH...

  • Page 14: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

  • Page 15: Right Side

    For additional safety information, refer to the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

  • Page 16: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter light On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or...

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 18: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or, on select models, the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 22: Bottom

    Bottom Component Description Battery lock Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Locating System Information

    Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number (3): Model number (4): Warranty period Using Windows, briefly press the fn+esc...

  • Page 24: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Display assembly subcomponents on page Display assembly, (15.6 in HD WLED BrightView flat panel touchscreen) 783120-001 Display assembly, (15.6 in HD WLED BrightView flat panel touchscreen) for use with HD 790204-001 webcamera Keyboard (includes keyboard cable): Computer major components...
  • Page 26 Item Component Spare part number For use in Canada 776778-DB1 For use in Latin America 776778-161 For use in the United States 776778-001 Top cover (includes TouchPad board and cable): 776785-001 Power button board (includes cable) 776780-001 TouchPad button board (includes cable) 732078-001 Power connector bracket is available with the power connector (spare part number 732067-001) Optical drive connector cable is available with the optical drive (spare part number 779456-001)
  • Page 27 For computers with Intel Pentium and Celeron processors 749040-001 (14) Power connector (includes bracket): 732067-001 (15) Hard drive connector cable is available in the hardware kit, part number 732071-001 (16) Memory modules (2, PC3L, 12800, 1600-MHz): 2 GB memory module...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes 2 rubber screws) 776774-001 Raw display panel, 15.6-in, BrightView, HD, LED, SVA, touchscreen (includes 2 rubber 732080-001 screw covers) Webcam/microphone module (includes adhesive) 776787-001 HD webcam/microphone module (includes adhesive)

  • Page 29: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 741727-001 Power cord (3-pin, black, 1.00 m) For use in Denmark 755530-081 For use in Europe 755530-021 For use in the United Kingdom...

  • Page 30: Sequential Part Number Listing

    Audio/USB board 732078-001 TouchPad button board (includes cable) 732080-001 15.6 in, LED. HD, BrightView raw display panel (includes 2 rubber screw covers) 732084-001 Speakers (include subwoofer, speaker cables, and 4 rubber isolators) 741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim...
  • Page 31 Spare part number Description 776778-001 Keyboard in black finish for use in the United States (includes keyboard cable) 776778-161 Keyboard in black finish for use in Latin America (includes keyboard cable) 776778-DB1 Keyboard for use in Canada (includes keyboard cable) 776780-001 Power button board (includes cable) 776781-001...
  • Page 32 System board with Intel Core i3-4030U processor for use in models with a hard drive and an optical drive with Windows 8.1 Standard 790203-001 HD webcamera/microphone module 790204-001 Display assembly, 15.6 in, LED. HD, BrightView touchscreen (includes 2 rubber screw covers) for use with HD webcamera Chapter 3 Illustrated parts catalog...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 35: Grounding Guidelines

    A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker...

  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 37: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 38: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 39: Battery

    Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 752237-001 3 cell, 31 Wh, 2.8-Ah, Li-ion battery 776906-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Memory Module

    Using a small Phillips screwdriver, loosen the service door screws (1). Lift the door (2). Slide the service door (3) forward to remove. Memory module Description Spare part number 8 GB memory module (PC3, 12800, 1600-MHz) 693374-001 4 GB memory module (PC3, 12800, 1600-MHz) 691740-001 2 GB memory module (PC3, 12800, 1600-MHz) 691739-001...
  • Page 41 Remove the memory module (2) by pulling it away from the slot at a 45 degree angle. Reverse this procedure to install the memory module. Component replacement procedures...

  • Page 42: Wlan Module

    WLAN module Description Spare part number Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001 Realtek RT8723BE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 753077-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 43 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 44: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number DVD±RW Double-Layer SuperMulti Drive (includes bezel, bracket, cable, and screws) 779456-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive.

  • Page 46: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 47: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 776774-001 Display panel, raw (15.6 in HD WLED BrightView flat panel)
  • Page 48 Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in Canada 776778-DB1 Keyboard for use in Latin America 776778-161 Keyboard for use in the United States 776778-001 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 50 Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1).

  • Page 51: Top Cover

    Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard (3). Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable.
  • Page 52 Remove the WLAN module (see WLAN module on page 32). Remove the memory module (see Memory module on page 30). Keyboard (see Keyboard on page 39). Remove the top cover: Remove the five Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 53 Disconnect the power button cable (1) and the TouchPad cable (2). Close the display and turn the computer upside down. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Component replacement procedures...
  • Page 54 Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display. Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2).
  • Page 55 ● Power button board and cable (see Power button board on page 49). ● Optical drive cable, (see Optical drive on page 34). ● USB/audio board, (see Hard drive on page 46). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 56: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 750 GB, 5400 rpm 634250-001 500 GB, 5400 rpm 669299-001 Hard Drive Hardware Kit (not illustrated, includes hard drive rubber bracket, 2 hard drive retention...
  • Page 57 Lift the front of the hard drive (1) and slide the hard drive (2) forward . Component replacement procedures...
  • Page 58 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive Disassemblying the hard drive...

  • Page 59: Power Button Board

    Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 776780-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 62 Lift up and remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the optical drive, spare part number 779456-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Reverse this procedure to install the optical drive connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Models with a hard drive and optical drive: System board with Intel Core i3-4030U processor for use in models without Windows 8.1 790202-001 System board with Intel Core i3-4030U processor for use with Windows 8.1 Standard 790202-501 System board with Intel Core i3-4010U processor for use in models without Windows 8.1...
  • Page 66 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 67 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the four Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Component replacement procedures...
  • Page 68 Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 70: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 71 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Component replacement procedures...

  • Page 72: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 73 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Component replacement procedures...

  • Page 74: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use with Intel Pentium and Celeron processors 742581-001 Heat sink for use with Intel Core processors 749040-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
  • Page 75 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.

  • Page 76: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 77: Speakers

    Reverse this procedure to install the power connector cable. Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: Display Assembly

    Description Spare part number Display assembly, (15.6 in HD WLED BrightView flat panel touchscreen) 783120-001 Display assembly, (15.6 in HD WLED BrightView flat panel touchscreen) for use with HD webcamera 790204-001 Display bezel (includes 2 rubber screws) 776774-001 Raw display panel, 15.6-in, BrightView, HD, LED, SVA...
  • Page 79 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 80 Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are included in the display bezel spare part kit, spare part number 676644-001, and in all display assembly subcomponent spare part kits.
  • Page 81 Release the connector (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module.
  • Page 82 Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2) and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83 Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display enclosure. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 776770-001.

  • Page 84: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 85: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 86: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page...

  • Page 87: Specifications

    Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 88: Hard Drive Specifications

    Metric U.S. Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm x 0.252mm Format 1366×768 Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65°...

  • Page 89: Backing Up, Restoring, And Recovering (Select Models Only)

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 90: Restore And Recovery

    The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 91: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 92: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 93: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.

  • Page 95: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 96: Index

    74 number 18, 20, 68, 72 Hard Drive Hardware Kit boot order Display panel contents 19 changing HP Recovery Manager spare part numbers 20, 22 spare part number 16, 19, 20, display panel buttons product description 1 hard drive light 5...
  • Page 97 3 product description 2 optical drive bracket processors 1 removal 39 removal 34 product name 1 spare part numbers 15, 21, 39 optical drive connector cable security 3 keypad, integrated numeric 11 removal 53 serviceability 3 keys spare part number 53...
  • Page 98 81 system information WLAN module USB flash drive 82 locating 13 removal 32 using HP Recovery media 80 system recovery 81 spare part numbers 17, 32 recovery media system restore point creating 79 creating 79 creating using HP Recovery...

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