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EliteBook 850 G3
User Manuals: HP EliteBook 850 G3 Laptop Computer
Manuals and User Guides for HP EliteBook 850 G3 Laptop Computer. We have
4
HP EliteBook 850 G3 Laptop Computer manuals available for free PDF download: Maintenance And Service Manual, Quickspecs
HP EliteBook 850 G3 Maintenance And Service Manual (216 pages)
Mobile Workstation/Notebook PC
Brand:
HP
| Category:
Laptop
| Size: 13.94 MB
Table of Contents
Table of Contents
7
1 Product Description
15
2 External Component Identification
21
Right
21
Left
23
Display
24
Top
25
Touchpad
25
Lights
26
Buttons, Speakers, and Fingerprint Reader
28
Keys
30
Using the Hot Keys
31
Bottom
33
Front
34
Locating System Information
34
3 Illustrated Parts Catalog
36
Computer Major Components
36
Display Assembly Subcomponents
39
Plastics Kit
40
Mass Storage Devices
41
Miscellaneous Parts
42
4 Removal and Replacement Procedures Preliminary Requirements
44
Tools Required
44
Service Considerations
44
Plastic Parts
44
Cables and Connectors
45
Drive Handling
45
Grounding Guidelines
46
Electrostatic Discharge Damage
46
Packaging and Transporting Guidelines
47
Workstation Guidelines
47
Equipment Guidelines
48
5 Removal and Replacement Procedures for Customer Self-Repair Parts
49
Component Replacement Procedures
49
Bottom Cover
49
Battery
54
Hard Drive
55
Ssd
57
Memory Modules
58
Wlan/Bluetooth Combo Card
60
WWAN Module
62
Wwan
62
Keyboard
64
6 Removal and Replacement Procedures for Authorized Service Provider Parts
68
Component Replacement Procedures
68
RTC Battery
69
Internal Base Plate
70
Heat Sink/Fan Assembly
73
Fingerprint Reader Assembly
76
Power Button Board
77
Touchpad Button Board
80
NFC Module
82
Smart Card Reader Board
83
Smart Card Reader
83
Usb/Audio Board
85
System Board
86
Speaker Assembly
89
Display Assembly
90
Top Cover
95
7 Troubleshooting Guide
96
Resources
97
General Troubleshooting Steps
97
Identify the Issue
98
Boot up Sequence
98
Failure Classification
98
Understand the Issue
98
Examine the Environment
100
Manually Updating BIOS and Drivers
101
Perform a Visual Inspection of Hardware
101
Remotely Deploying BIOS and Drivers
101
Update BIOS and Drivers
101
Analyze the Issue
101
Remove or Uninstall Recently Added Hardware, Software
101
HP Hardware Diagnostics and Tools
102
HP PC Hardware Diagnostics (UEFI)
102
HP Support Assistant (HPSA)
104
HP BIOS Configuration Utility (BCU)
105
HP Image Diagnostic Tool
105
HP Thermal Monitor
105
Non HP Diagnostics Tools
105
Status Lights
106
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
106
Blinking Light Codes
107
POST Error Messages
107
Power Good (Troubleshooting) Lights
108
Resolve the Issue
109
Hard Reset
109
Reseat Cables and Connections
110
Soft Reset (Default Settings)
110
Essential Hardware Configuration
111
Test with Minimum Configuration
111
13. Replace the System Board
112
Safe Mode
112
Test with Verified Working Configuration (Hardware And/Or Operating System)
112
Verify Solution
113
Helpful Hints
113
At Startup
113
During Operation
114
Consulting with HP Service
114
Common Issues and Possible Solutions
115
Power-On Issues
115
No Power
115
Intermittent Power-On, Shutdown, Reboot
117
AC Adapter Issue
118
Battery Not Recognized, Not Charging
118
Battery Discharges too Fast
120
Burnt Smell
121
Post
121
No Video (with Power)
121
Blinking Lights
122
Diagnostics Error Messages
123
BIOS Password
124
Performance (OS)
124
Intermittent Shutdown
125
Blue Screen
126
Freeze at Windows Logo (Hang/Lockup)
128
Electromagnetic Interference (EMI)
129
No Wake up
130
Unresponsive
131
Slow Performance
131
HP Smart Adapter Warning Message
132
Incorrect Time and Date
132
Display
133
Display Anomalies
133
Symptom
133
HP PC Hardware Diagnostics (UEFI) for Video Test
134
Quick Check
134
Display Assembly Diagram
135
Dead Pixel
135
No Video (Internal)
135
No Video (External)
136
Displayport/Vga
136
Hdmi
136
No or Bad External Video Via Docking
137
Incorrect or Missing Color/Distorted Image
137
Touch Screen
138
I/O Devices
139
Keyboard
139
Keyboard Point Stick
140
Keyboard Backlight
140
Touchpad
141
Network Connectivity Ethernet (RJ-45 Jack)
141
Network Connectivity Wireless (WLAN)
142
Usb
144
Speaker, Headphone - Audio Issues
146
Thunderbolt (TB)
147
Storage
148
Hard Drive/Solid-State Drive Not Recognized
149
No Boot to Operating System (no Read/Write Error)
149
Read-Write Error
150
Slow Performance
150
Blue Screen (BSOD) Error
150
Noisy Hard Drive
151
Fan Error Message - 90B
152
Mechanical
152
Noise (Sound)
153
Fan Runs Constantly
154
Stuck Power Button
155
Thermal Shutdown (Hot)
155
Additional Information
156
Acronyms
156
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
157
Blinking Lights and Boot Error Codes
157
Memory Module Error
157
Processor Not Executing Code
157
Failure - System Board Error
158
Graphics Controller Error (no Controller)
158
Intel Trusted Execution Technology (TXT) Error
158
Sure Start Unable to Find Valid BIOS Boot Block Image
158
POST Error Messages and User Actions
159
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
159
Bug Check Symbolic Names
161
Common Blue Screen Error Messages
161
Error Message List
161
Routine Maintenance for Performance Improvement
161
Microsoft General Troubleshooting of Windows Bug Check Codes
162
Use Windows Debugging Tool
162
Windows Software Development Kit (SDK)
163
Display Issue: Pixel Anomalies
167
Cable Management
168
Connector Types
169
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
171
Using Computer Setup
171
Starting Computer Setup
171
Navigating and Selecting in Computer Setup
171
Restoring Factory Settings in Computer Setup
172
Updating the BIOS
173
Determining the BIOS Version
173
Downloading a BIOS Update
173
Changing the Boot Order Using the F9 Prompt
174
TPM BIOS Settings (Select Products Only)
174
Using HP Sure Start (Select Products Only)
175
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8
176
Using Computer Setup
176
Starting Computer Setup
176
Navigating and Selecting in Computer Setup
176
Restoring Factory Settings in Computer Setup
177
Updating the BIOS
178
Determining the BIOS Version
178
Downloading a BIOS Update
178
Changing the Boot Order Using the F9 Prompt
179
TPM BIOS Settings (Select Products Only)
179
Using HP Sure Start (Select Products Only)
180
10 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7
181
Using Computer Setup
181
Starting Computer Setup
181
Navigating and Selecting in Computer Setup
181
Restoring Factory Settings in Computer Setup
182
Updating the BIOS
183
Determining the BIOS Version
183
Downloading a BIOS Update
183
Changing the Boot Order Using the F9 Prompt
184
TPM BIOS Settings (Select Products Only)
184
Using HP Sure Start (Select Products Only)
185
11 HP PC Hardware Diagnostics (UEFI)
186
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
186
12 Backing up and Recovering Windows 10
188
Creating Recovery Media and Backups
188
Creating HP Recovery Media (Select Products Only)
188
Using Windows Tools
189
Restore and Recovery
190
Recovering Using HP Recovery Manager
190
What You Need to Know before You Get Started
190
Using HP Recovery Media to Recover
191
Using the HP Recovery Partition (Select Products Only)
191
Changing the Computer Boot Order
192
Removing the HP Recovery Partition (Select Products Only)
193
13 Backing up and Recovering Windows 8
194
Backing up Your Information
194
Performing a System Recovery
194
Using the Windows Recovery Tools
194
Using F11 Recovery Tools
195
Using Windows Operating System Media (Purchased Separately)
196
Using Windows Refresh or Windows Reset
197
Using HP Software Setup
197
14 Backing up and Recovering Windows 7
198
Creating Recovery Media and Backups
198
Guidelines
198
Creating Recovery Media with HP Recovery Disc Creator
198
Creating Recovery Media
199
Backing up Your Information
199
Performing a System Recovery
200
Using the Windows Recovery Tools
200
Using F11 Recovery Tools (Select Models Only)
201
Using Windows 7 Operating System Media
201
15 Specifications
203
Input Power
203
Operating Environment
203
16 Power Cord Set Requirements
204
Requirements for All Countries
204
Requirements for Specific Countries and Regions
204
17 Statement of Memory Volatility
206
Nonvolatile Memory Usage
208
Questions and Answers
210
Using HP Sure Start (Select Models Only)
211
18 Recycling
212
Index
213
Advertisement
HP EliteBook 850 G3 Maintenance And Service Manual (216 pages)
Brand:
HP
| Category:
Laptop
| Size: 9.6 MB
Table of Contents
Table of Contents
7
1 Product Description
15
2 External Component Identification
21
Right
21
Left
23
Display
24
Top
25
Touchpad
25
Lights
26
Buttons, Speakers, and Fingerprint Reader
28
Keys
30
Using the Hot Keys
31
Bottom
33
Front
34
Locating System Information
34
3 Illustrated Parts Catalog
36
Computer Major Components
36
Display Assembly Subcomponents
39
Plastics Kit
40
Mass Storage Devices
41
Miscellaneous Parts
42
4 Removal and Replacement Procedures Preliminary Requirements
44
Tools Required
44
Service Considerations
44
Plastic Parts
44
Cables and Connectors
45
Drive Handling
45
Grounding Guidelines
46
Electrostatic Discharge Damage
46
Packaging and Transporting Guidelines
47
Workstation Guidelines
47
Equipment Guidelines
48
5 Removal and Replacement Procedures for Customer Self-Repair Parts
49
Component Replacement Procedures
49
Bottom Cover
49
Battery
54
Hard Drive
55
Ssd
57
Memory Modules
58
Wlan/Bluetooth Combo Card
60
WWAN Module
62
Wwan
62
Keyboard
64
6 Removal and Replacement Procedures for Authorized Service Provider Parts
68
Component Replacement Procedures
68
RTC Battery
69
Internal Base Plate
70
Heat Sink/Fan Assembly
73
Fingerprint Reader Assembly
76
Power Button Board
77
Touchpad Button Board
80
NFC Module
82
Smart Card Reader Board
83
Smart Card Reader
83
Usb/Audio Board
85
System Board
86
Speaker Assembly
89
Display Assembly
90
Top Cover
95
7 Troubleshooting Guide
96
Resources
97
General Troubleshooting Steps
97
Identify the Issue
98
Boot up Sequence
98
Failure Classification
98
Understand the Issue
98
Examine the Environment
100
Manually Updating BIOS and Drivers
101
Perform a Visual Inspection of Hardware
101
Remotely Deploying BIOS and Drivers
101
Update BIOS and Drivers
101
Analyze the Issue
101
Remove or Uninstall Recently Added Hardware, Software
101
HP Hardware Diagnostics and Tools
102
HP PC Hardware Diagnostics (UEFI)
102
HP Support Assistant (HPSA)
104
HP BIOS Configuration Utility (BCU)
105
HP Image Diagnostic Tool
105
HP Thermal Monitor
105
Non HP Diagnostics Tools
105
Status Lights
106
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
106
Blinking Light Codes
107
POST Error Messages
107
Power Good (Troubleshooting) Lights
108
Resolve the Issue
109
Hard Reset
109
Reseat Cables and Connections
110
Soft Reset (Default Settings)
110
Essential Hardware Configuration
111
Test with Minimum Configuration
111
13. Replace the System Board
112
Safe Mode
112
Test with Verified Working Configuration (Hardware And/Or Operating System)
112
Verify Solution
113
Helpful Hints
113
At Startup
113
During Operation
114
Consulting with HP Service
114
Common Issues and Possible Solutions
115
Power-On Issues
115
No Power
115
Intermittent Power-On, Shutdown, Reboot
117
AC Adapter Issue
118
Battery Not Recognized, Not Charging
118
Battery Discharges too Fast
120
Burnt Smell
121
Post
121
No Video (with Power)
121
Blinking Lights
122
Diagnostics Error Messages
123
BIOS Password
124
Performance (OS)
124
Intermittent Shutdown
125
Blue Screen
126
Freeze at Windows Logo (Hang/Lockup)
128
Electromagnetic Interference (EMI)
129
No Wake up
130
Unresponsive
131
Slow Performance
131
HP Smart Adapter Warning Message
132
Incorrect Time and Date
132
Display
133
Display Anomalies
133
Symptom
133
HP PC Hardware Diagnostics (UEFI) for Video Test
134
Quick Check
134
Display Assembly Diagram
135
Dead Pixel
135
No Video (Internal)
135
No Video (External)
136
Displayport/Vga
136
Hdmi
136
No or Bad External Video Via Docking
137
Incorrect or Missing Color/Distorted Image
137
Touch Screen
138
I/O Devices
139
Keyboard
139
Keyboard Point Stick
140
Keyboard Backlight
140
Touchpad
141
Network Connectivity Ethernet (RJ-45 Jack)
141
Network Connectivity Wireless (WLAN)
142
Usb
144
Speaker, Headphone - Audio Issues
146
Thunderbolt (TB)
147
Storage
148
Hard Drive/Solid-State Drive Not Recognized
149
No Boot to Operating System (no Read/Write Error)
149
Read-Write Error
150
Slow Performance
150
Blue Screen (BSOD) Error
150
Noisy Hard Drive
151
Fan Error Message - 90B
152
Mechanical
152
Noise (Sound)
153
Fan Runs Constantly
154
Stuck Power Button
155
Thermal Shutdown (Hot)
155
Additional Information
156
Acronyms
156
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
157
Blinking Lights and Boot Error Codes
157
Memory Module Error
157
Processor Not Executing Code
157
Failure - System Board Error
158
Graphics Controller Error (no Controller)
158
Intel Trusted Execution Technology (TXT) Error
158
Sure Start Unable to Find Valid BIOS Boot Block Image
158
POST Error Messages and User Actions
159
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
159
Bug Check Symbolic Names
161
Common Blue Screen Error Messages
161
Error Message List
161
Routine Maintenance for Performance Improvement
161
Microsoft General Troubleshooting of Windows Bug Check Codes
162
Use Windows Debugging Tool
162
Windows Software Development Kit (SDK)
163
Display Issue: Pixel Anomalies
167
Cable Management
168
Connector Types
169
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
171
Using Computer Setup
171
Starting Computer Setup
171
Navigating and Selecting in Computer Setup
171
Restoring Factory Settings in Computer Setup
172
Updating the BIOS
173
Determining the BIOS Version
173
Downloading a BIOS Update
173
Changing the Boot Order Using the F9 Prompt
174
TPM BIOS Settings (Select Products Only)
174
Using HP Sure Start (Select Products Only)
175
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8
176
Using Computer Setup
176
Starting Computer Setup
176
Navigating and Selecting in Computer Setup
176
Restoring Factory Settings in Computer Setup
177
Updating the BIOS
178
Determining the BIOS Version
178
Downloading a BIOS Update
178
Changing the Boot Order Using the F9 Prompt
179
TPM BIOS Settings (Select Products Only)
179
Using HP Sure Start (Select Products Only)
180
10 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7
181
Using Computer Setup
181
Starting Computer Setup
181
Navigating and Selecting in Computer Setup
181
Restoring Factory Settings in Computer Setup
182
Updating the BIOS
183
Determining the BIOS Version
183
Downloading a BIOS Update
183
Changing the Boot Order Using the F9 Prompt
184
TPM BIOS Settings (Select Products Only)
184
Using HP Sure Start (Select Products Only)
185
11 HP PC Hardware Diagnostics (UEFI)
186
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
186
12 Backing up and Recovering Windows 10
188
Creating Recovery Media and Backups
188
Creating HP Recovery Media (Select Products Only)
188
Using Windows Tools
189
Restore and Recovery
190
Recovering Using HP Recovery Manager
190
What You Need to Know before You Get Started
190
Using HP Recovery Media to Recover
191
Using the HP Recovery Partition (Select Products Only)
191
Changing the Computer Boot Order
192
Removing the HP Recovery Partition (Select Products Only)
193
13 Backing up and Recovering Windows 8
194
Backing up Your Information
194
Performing a System Recovery
194
Using the Windows Recovery Tools
194
Using F11 Recovery Tools
195
Using Windows Operating System Media (Purchased Separately)
196
Using Windows Refresh or Windows Reset
197
Using HP Software Setup
197
14 Backing up and Recovering Windows 7
198
Creating Recovery Media and Backups
198
Guidelines
198
Creating Recovery Media with HP Recovery Disc Creator
198
Creating Recovery Media
199
Backing up Your Information
199
Performing a System Recovery
200
Using the Windows Recovery Tools
200
Using F11 Recovery Tools (Select Models Only)
201
Using Windows 7 Operating System Media
201
15 Specifications
203
Input Power
203
Operating Environment
203
16 Power Cord Set Requirements
204
Requirements for All Countries
204
Requirements for Specific Countries and Regions
204
17 Statement of Memory Volatility
206
Nonvolatile Memory Usage
208
Questions and Answers
210
Using HP Sure Start (Select Models Only)
211
18 Recycling
212
Index
213
HP EliteBook 850 G3 Maintenance And Service Manual (137 pages)
Brand:
HP
| Category:
Laptop
| Size: 5.45 MB
Table of Contents
Table of Contents
7
1 Product Description
11
2 External Component Identification
17
Right
17
Left
19
Display
20
Top
21
Touchpad
21
Lights
22
Buttons, Speakers, and Fingerprint Reader
24
Keys
26
Using the Hot Keys
27
Bottom
29
Front
30
Locating System Information
30
3 Illustrated Parts Catalog
32
Computer Major Components
32
Display Assembly Subcomponents
35
Plastics Kit
36
Mass Storage Devices
37
Miscellaneous Parts
38
4 Removal and Replacement Procedures Preliminary Requirements
40
Tools Required
40
Service Considerations
40
Plastic Parts
40
Cables and Connectors
41
Drive Handling
41
Grounding Guidelines
42
Electrostatic Discharge Damage
42
Packaging and Transporting Guidelines
43
Workstation Guidelines
43
Equipment Guidelines
44
5 Removal and Replacement Procedures for Customer Self-Repair Parts
45
Component Replacement Procedures
45
Bottom Cover
45
14” Computers
46
15” Computers
47
Battery
50
Hard Drive
51
Ssd
53
Memory Modules
54
Wlan/Bluetooth Combo Card
56
WWAN Module
58
Keyboard
60
6 Removal and Replacement Procedures for Authorized Service Provider Parts
64
Component Replacement Procedures
64
RTC Battery
65
Internal Base Plate
66
Heat Sink/Fan Assembly
69
Fingerprint Reader Assembly
72
Power Button Board
73
Touchpad Button Board
76
NFC Module
78
Smart Card Reader Board
79
Usb/Audio Board
81
System Board
82
Speaker Assembly
85
Display Assembly
86
Top Cover
91
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
92
Using Computer Setup
92
Starting Computer Setup
92
Navigating and Selecting in Computer Setup
92
Restoring Factory Settings in Computer Setup
93
Updating the BIOS
94
Determining the BIOS Version
94
Downloading a BIOS Update
94
Changing the Boot Order Using the F9 Prompt
95
TPM BIOS Settings (Select Products Only)
95
Using HP Sure Start (Select Products Only)
96
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8
97
Using Computer Setup
97
Starting Computer Setup
97
Navigating and Selecting in Computer Setup
97
Restoring Factory Settings in Computer Setup
98
Updating the BIOS
99
Determining the BIOS Version
99
Downloading a BIOS Update
99
Changing the Boot Order Using the F9 Prompt
100
TPM BIOS Settings (Select Products Only)
100
Using HP Sure Start (Select Products Only)
101
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7
102
Using Computer Setup
102
Starting Computer Setup
102
Navigating and Selecting in Computer Setup
102
Restoring Factory Settings in Computer Setup
103
Updating the BIOS
104
Determining the BIOS Version
104
Downloading a BIOS Update
104
Changing the Boot Order Using the F9 Prompt
105
TPM BIOS Settings (Select Products Only)
105
Using HP Sure Start (Select Products Only)
106
10 HP PC Hardware Diagnostics (UEFI)
107
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
107
11 Backing up and Recovering Windows 10
109
Creating Recovery Media and Backups
109
Creating HP Recovery Media (Select Products Only)
109
Using Windows Tools
110
Restore and Recovery
111
Recovering Using HP Recovery Manager
111
What You Need to Know before You Get Started
111
Using the HP Recovery Partition (Select Products Only)
112
Using HP Recovery Media to Recover
112
Changing the Computer Boot Order
113
Removing the HP Recovery Partition (Select Products Only)
114
12 Backing up and Recovering Windows 8
115
Backing up Your Information
115
Performing a System Recovery
115
Using the Windows Recovery Tools
115
Using F11 Recovery Tools
116
Using Windows Operating System Media (Purchased Separately)
117
Using Windows Refresh or Windows Reset
118
Using HP Software Setup
118
13 Backing up and Recovering Windows 7
119
Creating Recovery Media and Backups
119
Guidelines
119
Creating Recovery Media with HP Recovery Disc Creator
119
Creating Recovery Media
120
Backing up Your Information
120
Performing a System Recovery
121
Using the Windows Recovery Tools
121
Using F11 Recovery Tools (Select Models Only)
122
Using Windows 7 Operating System Media
122
14 Specifications
124
Input Power
124
Operating Environment
124
15 Power Cord Set Requirements
125
Requirements for All Countries
125
Requirements for Specific Countries and Regions
125
16 Statement of Memory Volatility
127
Nonvolatile Memory Usage
129
Questions and Answers
131
Using HP Sure Start (Select Models Only)
132
17 Recycling
133
Index
134
Advertisement
HP EliteBook 850 G3 Quickspecs (54 pages)
Notebook PC
Brand:
HP
| Category:
Laptop
| Size: 0.7 MB
Table of Contents
Overview
1
Front / Right
1
Left
2
HP Elitebook 840 G3 Notebook PC
3
HP Elitebook 850 G3 Notebook PC
5
At a Glance
7
Features
8
Product Names
8
Operating System
8
Processor
8
Chipset
9
Graphics
9
Display
9
Keyboards/Pointing Devices/Buttons & Function Keys
13
Pointing Devices
13
HP Premium Keyboard
13
Buttons and Function Keys
13
Software and Security
14
Microsoft Products
15
Manageability
15
Client Security Software
15
HP Client Security
15
Weights & Dimensions
17
Ports/Slots
18
Service and Support
19
System Unit
20
Displays
20
HP Integrated Module with Bluetooth 4.0+EDR Wireless Technology
39
Country of Origin
51
Options and Accessories (Sold Separately and Availability May Vary by Country.)
51
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