Help Guide Television Use this Help Guide if you have any questions on how to use your TV. You can also find comprehensive and up-to-date information about your TV on the Help Guide (Online). For details, see “How to Use the Help Guide.”...
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Using with Smartphones/Tablets Connecting to a Network Using a Home Network Settings Troubleshooting C-042-100-18(1) Copyright 2015 Sony Corporation...
Table Of Contents Help Guide BRAVIA ......................... How to Use the Remote control ...................... How to Use the Help Guide ......................Home Menu Screen ........................Using the DISCOVER button ......................Using “Action Menu” ........................Enjoying TV Programs ........................Watching TV programs ......................
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Connecting a USB device ....................... Connecting a USB device ....................Enjoying photos/music/movies stored on a USB device ........... Notes on using USB devices .................... Using the BRAVIA Sync function to operate another device ..........About the BRAVIA Sync function ..................BRAVIA Sync-compatible devices ..................
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Configuring the settings related to network connections and peripheral equipment ..........................Configuring the [Network & Accessories] settings ............Connecting a Bluetooth device ..................Configuring the settings related to system preferences ............Configuring the [System Preferences] settings ............... Configuring the settings related to personal information, such as security ......
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No sound but good picture....................Audio noise........................No audio or low audio with a home theater system............Distorted sound....................... You cannot adjust the volume of the headphones............Remote control symptoms ...................... The remote control does not operate................
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Your TV cannot connect to the server................A message appears stating that the TV cannot connect to your network....... Server is inaccessible..................... Some media files in the USB device or server are not displayed........The TV cannot be found by a Wi-Fi Direct device............
Help Guide Television Enjoying TV Programs Watching TV programs Watching in 3D (3D models only) Using SNS to enjoy programs with friends C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Playing TV Sound through Other Devices Connecting an audio system Connecting the Wireless Subwoofer (optional) Using the BRAVIA Sync function to operate another device C-042-100-18(1) Copyright 2015 Sony Corporation...
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Connecting a BD/DVD player Connecting a PC/digital still camera/camcorder Connecting a USB device Using the BRAVIA Sync function to operate another device Connecting an IR Blaster (IR Blaster compatible models only) Information (RVU compliant models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Using with Smartphones/Tablets Displaying the screen of a smartphone/tablet on the TV Sharing photos/music/videos stored on smartphones/tablets Using a smartphone/tablet to operate the TV C-042-100-18(1) Copyright 2015 Sony Corporation...
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[Switch to Built-in]. To view the Help Guide (Online) on your PC or mobile device http://rd1.sony.net/help/tv/cusltn1/h_us/ Note The images and illustrations used in the Help Guide may differ depending on your TV model. Design and specifications are subject to change without notice.
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Using a smartphone/tablet installed with “Video & TV SideView” Connecting to a network using a LAN Cable Connecting to a network using a wireless connection C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television How to Use the Remote control You can use an IR (infrared) Remote Control to operate the TV. For models that are compatible with Touchpad Remote Controls, you can use a Touchpad Remote Control to operate the TV. To confirm whether your TV is compatible with Touchpad Remote Controls, refer to a paper manual supplied with this TV.
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Press the HOME button, then select [Settings] — [Touchpad Remote Control settings] — the desired option. To launch the Touchpad Remote Control Introduction/Tutorial Press the HOME button, then select [Settings] — [Touchpad Remote Control settings] — [Start Introduction/Tutorial]. C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Home Menu Screen The Home Menu provides a search function, contents recommendations, and access to apps and settings. Available items vary depending on your setup region/country and the situation. Using search You can search for various content. You can enter a search keyword using the on-screen keyboard or by dictating it. 1.
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Related Topic Connecting to a network using a LAN Cable Connecting to a network using a wireless connection C-042-100-18(1) Copyright 2015 Sony Corporation...
3. Select the desired item to change the settings. Hint When using the Touchpad Remote Control, you can also use this function by sliding your finger up from the bottom of the touchpad (without pressing on the touchpad). C-042-100-18(1) Copyright 2015 Sony Corporation...
Touchpad Remote Control: Press the touchpad to choose/launch the item. Hint When using the Touchpad Remote Control, you can also open the “Action Menu” menu by sliding your finger down from the top of the touchpad (without pressing on the touchpad). C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Connecting to a Network Wired LAN connection Wireless LAN connection Wi-Fi Direct connection IPv6 settings C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Using a Home Network Using a home network C-042-100-18(1) Copyright 2015 Sony Corporation...
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Configuring the settings related to the TV basic functions Configuring the settings related to network connections and peripheral equipment Configuring the settings related to system preferences Configuring the settings related to personal information, such as security C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Troubleshooting Self diagnostics Power symptoms Picture/screen symptoms Broadcast reception symptoms Sound symptoms Remote control symptoms Touchpad Remote Control symptoms 3D picture/glasses symptoms (3D models only) Connected device symptoms Network/app symptoms Home network symptoms Bluetooth device symptoms Screen mirroring symptoms One-touch mirroring symptoms (NFC models only)
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“Video & TV SideView” symptoms C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Watching in 3D (3D models only) About 3D televisions and 3D Glasses (3D models only) Preparing 3D Glasses (3D models only) Watching in 3D (3D models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Using SNS to enjoy programs with friends Enjoying social networking services while watching TV C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Connecting an audio system Connecting an audio system Playing TV sound through an audio system C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Connecting the Wireless Subwoofer (optional) Connecting the Wireless Subwoofer (optional) Adjusting the sound of the Wireless Subwoofer (optional) C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Using the BRAVIA Sync function to operate another device About the BRAVIA Sync function BRAVIA Sync-compatible devices Using the BRAVIA Sync function C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Viewing picture in 4K/HDR from compatible devices (4K models only) Viewing photos in 4K resolution (4K models only) Viewing picture in 4K resolution or HDR with High-Quality (4K models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Connecting a BD/DVD player Connecting a BD/DVD player Watching content from a BD/DVD player C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Connecting a PC/digital still camera/camcorder Connecting a PC, digital still camera, or camcorder Viewing content stored on a PC, digital still camera, or camcorder C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Connecting a USB device Connecting a USB device Enjoying photos/music/movies stored on a USB device Notes on using USB devices C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Using the BRAVIA Sync function to operate another device About the BRAVIA Sync function BRAVIA Sync-compatible devices Using the BRAVIA Sync function C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Connecting an IR Blaster (IR Blaster compatible models only) Connecting an IR Blaster (IR Blaster compatible models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Information (RVU compliant models only) RVU statement (RVU compliant models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL models only) Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function Displaying the screen of a smartphone/tablet on the TV using the One-touch mirroring function (NFC models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Sharing photos/music/videos stored on smartphones/tablets Sharing photos/music/videos C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Using a smartphone/tablet to operate the TV Using a smartphone/tablet installed with “Video & TV SideView” C-042-100-18(1) Copyright 2015 Sony Corporation...
Entering text using the mobile device’s keyboard For comprehensive information about the “Video & TV SideView” application, refer to the following website: http://info.tvsideview.sony.net For details on how to use the “Video & TV SideView” application, refer to the application’s help.
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[Settings] — [Network] — [Home network] — [Remote device/Renderer] — [Remote device/Renderer]. The name and available functions of “Video & TV SideView” are subject to change. Related Topic Connecting via Wi-Fi Direct (without a wireless router) C-042-100-18(1) Copyright 2015 Sony Corporation...
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The setting items (e.g. IP address, subnet mask, DHCP) may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator). C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Connecting to a network using a wireless connection The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment. (A) PC (B) Wireless router (access point) (C) Modem (D) Internet 1.
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You can also contact the person who set up the network (network administrator). If you select the [Show password] option in the password entry screen, the exposed password may be seen by other individuals. C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Wi-Fi Direct connection Connecting via Wi-Fi Direct (without a wireless router) C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Using a home network Home network settings Playing content on a PC Playing content with the renderer function C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Configuring the settings related to the TV basic functions Configuring the [TV] settings You can configure the TV settings, such as [Channels], [External inputs], [Picture & Display], [Sound], etc. C-042-100-18(1) Copyright 2015 Sony Corporation...
Configuring the settings related to network connections and peripheral equipment Configuring the [Network & Accessories] settings You can configure the network and accessories settings, such as [Network], [Touchpad Remote Control settings], etc. Connecting a Bluetooth device C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Configuring the settings related to system preferences Configuring the [System Preferences] settings You can configure the settings to customize the TV features to suit personal preferences. C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Configuring the settings related to personal information, such as security Configuring the [Personal] settings You can configure the personal settings, such as [Parental lock (Broadcast)], etc. C-042-100-18(1) Copyright 2015 Sony Corporation...
The TV turns off automatically. The TV turns on automatically. After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV. C-042-100-18(1) Copyright 2015 Sony Corporation...
Color is not correct. How to adjust the color tone. Screen format/wide mode changes automatically. Suddenly the picture becomes small. A black box appears on the screen. Black bands appear at the edges of the screen. Demonstration mode appears in the screen. C-042-100-18(1) Copyright 2015 Sony Corporation...
Some channels are blank. Poor reception or poor picture quality with digital broadcasts. You cannot view digital channels. You cannot receive or select channels. Some digital cable channels are not displayed. Broadcast HD formats have poor quality. C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Sound symptoms No sound but good picture. Audio noise. No audio or low audio with a home theater system. Distorted sound. You cannot adjust the volume of the headphones. C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television Touchpad Remote Control symptoms Touchpad Remote Control does not operate, or does not operate properly. The batteries drain quickly. C-042-100-18(1) Copyright 2015 Sony Corporation...
The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only) You cannot turn the Active 3D Glasses on. (3D models only) The LED indicator on the Active 3D Glasses blinks. (3D models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
The TV does not output picture and/or sound from the MHL device. (MHL models only) An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
Poor picture on Internet Videos. Certain Internet video content displays a loss of detail. Good picture quality but no sound on Internet video content. Apps are inaccessible. The TV cannot access the Internet when IPv6 is set. C-042-100-18(1) Copyright 2015 Sony Corporation...
A message appears stating that the TV cannot connect to your network. Server is inaccessible. Some media files in the USB device or server are not displayed. The TV cannot be found by a Wi-Fi Direct device. C-042-100-18(1) Copyright 2015 Sony Corporation...
The TV cannot connect to a Miracast device. Video or sound sometimes cuts out. Some pay contents cannot be played. Screen mirroring does not work. The TV cannot be found by a Screen mirroring compatible device. C-042-100-18(1) Copyright 2015 Sony Corporation...
Help Guide Television One-touch mirroring symptoms (NFC models only) One-touch mirroring does not work. Target device cannot be recognized. (NFC models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
The TV cannot be turned on and controlled by using the “Video & TV SideView” application when [Remote start] is set to [On]. The TV does not appear on the “Video & TV SideView” screen. The TV cannot be registered with the “Video & TV SideView” application. C-042-100-18(1) Copyright 2015 Sony Corporation...
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The details of the program are displayed. 3. Select [View] to watch the program. To use optional functions 1. Press the ACTION MENU button while the program guide is displayed. Then select the desired item. C-042-100-18(1) Copyright 2015 Sony Corporation...
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(This function is only available for a digital broadcast and may not be available in your region/country.) 1. Select a digital channel that provides Ginga applications. Java is a trademark of Oracle and/or its affiliates. Note The Java technology is supported by Ginga models only. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television About 3D televisions and 3D Glasses (3D models only) There are two types of 3D Glasses: Passive 3D Glasses and Active 3D Glasses. Refer to a paper manual supplied with this TV to see which type of 3D Glasses it supports. Recommended viewing distance for a 3D image If the viewing distance is not appropriate, a double image may appear.
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Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water. If using a chemically pretreated cloth, be sure to follow the instructions provided on the package. Never use strong solvents such as a thinner, alcohol, or benzene for cleaning. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Preparing 3D Glasses (3D models only) There are two types of 3D Glasses: Passive 3D Glasses and Active 3D Glasses. Refer to a paper manual supplied with this TV to see which type of 3D Glasses it supports. Then follow the instructions below to prepare the 3D Glasses. For Passive 3D Glasses When Passive 3D Glasses are supplied with your TV, use them.
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(Power) button/indicator on the glasses for 2 seconds. To turn them on again, press the (Power) button/indicator. Hint To use the Active 3D Glasses with another TV, you need to register the glasses to the TV. Perform the procedure above from Step 2. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Watching in 3D (3D models only) You can experience powerful 3D entertainment, such as stereoscopic 3D games and Blu-ray 3D Discs. To watch in 3D, connect a 3D-compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
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1. While displaying the Social Viewing screen, press the ACTION MENU button, select [Preferences] — [Change view], then select the desired setting. Related Topic Connecting to a network using a LAN Cable Connecting to a network using a wireless connection C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Connecting an audio system See the illustrations below to connect an audio system. After finishing the connection, configure the audio settings to play TV sound through the audio system (refer to the related topic link at the bottom of this page). To connect an ARC capable audio system using an HDMI cable Connect an audio system (e.g., home theater system) with HDMI output to the TV, using an HDMI cable.
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(A) Audio system (B) Audio cable (not supplied) Hint See the instruction manual of the audio system for details on connecting other devices and for the setup. Related Topic Playing TV sound through an audio system C-042-100-18(1) Copyright 2015 Sony Corporation...
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[Headphone/Audio out] is set to [Audio out (Variable)]. Press the HOME button, then select [Settings] — [Sound] — [Headphone/Audio out] — [Audio out (Variable)]. When connecting a subwoofer, press the HOME button, then select [Settings] — [Sound] — [Headphone/Audio out] — [Subwoofer]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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When the Wireless Transceiver is disconnected, [Headphone/Audio out] is automatically restored to its original setting. For details on how to set up the Wireless Subwoofer, refer to the instruction manual supplied with the Wireless Subwoofer. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Resets the Wireless Subwoofer settings to their initial values. To set the power control method of the Wireless Subwoofer 1. Press the HOME button, then select [Settings] — [Sound] — [Sound adjustments] — [Wireless Subwoofer power]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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If a BRAVIA Sync-compatible device (e.g., BD player, AV amplifier) is connected with an HDMI cable, or a BRAVIA Sync-compatible device (e.g., smartphone, tablet) is connected with an MHL cable (MHL models only), you can operate the device with the TV’s remote control. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Controls menu operation ( buttons), playback (e.g., button) of the connected video camera through the TV’s remote control. Note “BRAVIA Sync control” (BRAVIA Sync) is only available for connected BRAVIA Sync-compatible devices that have the BRAVIA Sync logo. C-042-100-18(1) Copyright 2015 Sony Corporation...
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3. Activate BRAVIA Sync on the connected device. When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is set to [On], BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device.
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An HDMI device or an MHL device (MHL models only) is not connected. [BRAVIA Sync control] is set to [Off]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Viewing photos in 4K resolution (4K models only) A photo with a 4K or higher resolution can be displayed in 4K resolution (3840×2160). You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera.
18 Gbps. For details on a Premium High Speed HDMI Cable that supports 18 Gbps, refer to the specifications of the cable. For some models, the [HDMI signal format] of HDMI IN 2 and HDMI IN 3 changes at the same time. 4K 60p 4:4:4, 4:2:2, or 4K 60p 4:2:0 10bit, HDR, etc. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Connecting a BD/DVD player Connect a BD/DVD player to the TV. HDMI connection An HDMI connection is recommended for optimum picture quality. If your BD/DVD player has an HDMI jack, connect to it using an HDMI cable. (A) BD/DVD player (B) HDMI cable (not supplied)* Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
If using an Analog Extension Cable Availability depends on your model/region/country. (A) BD/DVD player (B) Analog Extension Cable (supplied)* (C) Composite video/audio cable (not supplied) Whether the Analog Extension Cable is supplied depends on your model/region/country. C-042-100-18(1) Copyright 2015 Sony Corporation...
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BD/DVD player is connected to. 3. Start playback on the connected BD/DVD player. Hint If you connect a BRAVIA Sync-compatible device with HDMI connection, you can operate it by simply using the TV’s remote control. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Connecting a PC, digital still camera, or camcorder To connect a PC Connect your PC with an HDMI cable. (A) PC (B) HDMI cable (not supplied)* Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo. Corresponding PC input signal (Resolution, Horizontal frequency/Vertical frequency) 640 x 480, 31.5 kHz/60 Hz...
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To connect to a digital still camera/camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack for the digital still camera/camcorder end, and a standard HDMI jack for the TV end.
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If you connect a BRAVIA Sync-compatible device, you can operate it by simply using the TV’s remote control. Make sure that the device is BRAVIA Sync-compatible. Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack. Related Topic About the BRAVIA Sync function C-042-100-18(1) Copyright 2015 Sony Corporation...
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Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device. (A) USB storage device Related Topic Enjoying photos/music/movies stored on a USB device C-042-100-18(1) Copyright 2015 Sony Corporation...
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To check the supported file formats When viewing the Help Guide on a computer or mobile device For United States or Canada models only: Jump to the list For except for United States or Canada models: Jump to the list C-042-100-18(1) Copyright 2015 Sony Corporation...
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Depending on the file, playback may not be possible, even when using the supported formats. In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.
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If you press and hold a button on the remote control, the operation may not be transmitted. Instead, press the button repeatedly. Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device. Make sure that your TV supports the external device. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Your TV is equipped with RVU technology which may allow it to connect to compatible satellite receivers over your home network without the need for a dedicated box. Contact your satellite provider for additional information. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL models only) For MHL models, the mark is located next to the HDMI IN 1/MHL port (for 2K models) or the HDMI IN 2/MHL port (for 4K models).
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Help Guide Television Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function You can display the screen of a mobile device (such as a smartphone, tablet or PC) to the TV to view photos, videos or websites.
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Connecting via Wi-Fi Direct (without a wireless router) C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Displaying the screen of a smartphone/tablet on the TV using the One-touch mirroring function (NFC models only) By simply touching a mobile device (such as a smartphone or tablet) on the Touchpad Remote Control, you can display its screen on your large screen TV.
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The default browser for Android 2.3 or later is supported. The default browser for iOS is supported; however, some functions cannot be used depending on the version of your iOS. iOS devices cannot upload music to the TV. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Connecting via Wi-Fi Direct (without a wireless router) The TV can be directly connected to a Wi-Fi/Wi-Fi Direct device (e.g. smartphone, PC). After connecting, you can throw content such as photos/music/videos on the device to the TV. No wireless router (or access point) is required to use this feature.
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The 5GHz wireless connection will be disconnected when [Wi-Fi Direct settings] is selected. While the connection is disconnected, communication via Internet is stopped. The connection will resume automatically after exiting from [Wi-Fi Direct settings]. The 5GHz band may not be supported depending on your region/country. C-042-100-18(1) Copyright 2015 Sony Corporation...
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3. Follow the on-screen instructions to complete setup. Note If your network environment does not support IPv6, turn IPv6 off on the TV. Related Topic Connecting to a network using a LAN Cable Connecting to a network using a wireless connection C-042-100-18(1) Copyright 2015 Sony Corporation...
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Select [Custom settings] to change the access permission setting of the controller. Select [Allow] to allow access from the controller. Select [Block] to block access from the controller. Related Topic Using a smartphone/tablet installed with “Video & TV SideView” C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Playing content on a PC You can play photo/music/video files stored on a server (e.g. PC) that is connected to the same home network that the TV is connected to. (A) PC (Server) (B) Router (C) Modem (D) Internet 1.
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1. Connect the TV to your home network. 2. Operate the controller to start playing the content on the TV screen. Related Topic Connecting to a network using a LAN Cable Connecting to a network using a wireless connection C-042-100-18(1) Copyright 2015 Sony Corporation...
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Configures the settings of the screensaver. [Storage & reset] Changes the settings related to data storage. [Initial setup] Sets up the basic features such as region, channels, and network for first time use. [About] Displays the information about the TV. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Sets up and checks the network and server connections. [Google Cast] Sets up your favorite online shows, movies, music, and more to the TV. [Bluetooth settings] Sets up for registering/deregistering Bluetooth devices. [Touchpad Remote Control settings] Sets up for pairing Touchpad Remote Control. C-042-100-18(1) Copyright 2015 Sony Corporation...
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2. Select a paired but unconnected device from the list. Supported Bluetooth profiles The TV supports the following profiles: HID (Human Interface Device Profile) HOGP (HID over GATT Profile) 3DSP (3D Synchronization Profile) SPP (Serial Port Profile) C-042-100-18(1) Copyright 2015 Sony Corporation...
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Enriches the display for shop front use by setting [Demo Mode], etc. [Picture adjustments lock] Locks the picture adjustments to prevent them from being changed. (This option may not be available depending on your region/country.) C-042-100-18(1) Copyright 2015 Sony Corporation...
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[Security & Restrictions] Configures the security settings such as passwords. [Parental lock (Broadcast)] Configures the parental lock settings for broadcasts and other items. [Parental lock (Streaming channels)] Configures the parental lock settings for streaming channels. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television How to check if the TV is working properly. Press the HOME button, then select [Help] — [Self diagnostics]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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The TV turns off automatically. Check if [Sleep timer] is activated or check the [Duration] setting of [Timer]. Check if [Idle TV standby] in [Eco] is activated. For United States/Canadian models, check if [Auto shut-off] in [Eco] is activated. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television The TV turns on automatically. Check if [Timer] is activated. Set the [TV auto power on] setting of [BRAVIA Sync settings] to [Off]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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When you unplug the TV and plug it in again, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV because it takes time to initialize the system. Wait for about 10 to 20 seconds, then operate it again. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Picture quality is not as good as viewed at the store. Picture quality depends on the signal content. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Press the ACTION MENU button, then select [Picture adjustments] — [Motionflow] — [Standard] or [Off]. (For [Motionflow] compatible models only) Change the current setting of [CineMotion] in [Picture adjustments] to another setting. Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television The screen flickers. Press the ACTION MENU button, then select [Picture adjustments] — [Motionflow] — [Standard]. (For [Motionflow] compatible models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
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No color/Dark picture/Color is not correct/Picture is too bright Press the ACTION MENU button, then select [Picture adjustments] to make adjustments. Select [Reset] in [Picture adjustments]. If you set [Power saving] in [Eco] to [Low] or [High], the black level will be enhanced. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Press the ACTION MENU button, select [Picture adjustments], and adjust [Brightness] or [Contrast]. Check the [Power saving] option setting in [Eco]. If it is [Low] or [High], the screen darkens. Set [Power saving] to [Off] to brighten the screen. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Color is not correct. How to adjust the color tone. Press the ACTION MENU button, select [Picture adjustments], and adjust [Hue] or [Color temperature]. To deepen the color tone, adjust [Color] or [Live Color] in [Picture adjustments]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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When changing the channel or video input, if [Auto wide] in [Screen] is set to [On], the current [Wide mode] setting is automatically changed according to the input signal. To lock the [Wide mode] setting, set [Auto wide] to [Off]. Check the [Auto wide] setting in [Screen]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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[Auto wide] in [Screen] will not expand the picture while the content switches since the content information is regulated by the channel signal provider. You can manually change the [Wide mode] setting if desired, which will remain in effect until you change the channel/input or manually change the [Wide mode] setting again. C-042-100-18(1) Copyright 2015 Sony Corporation...
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A text option is selected although no text is available. Check the [Captions]/[Broadcast Closed Captions] settings in [Accessibility]. (Option name differs depending on your region/country.) You can select a different option from the current option. C-042-100-18(1) Copyright 2015 Sony Corporation...
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[Wide mode] setting again. Some cable and satellite set-top boxes can also control the size of the picture. If you are using a set-top box, refer to the manufacturer of the set-top box for more information. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Press the ACTION MENU button on the remote control and select [Suspend Demo]. Then, press the HOME button on the remote control, and select [Settings] — [Retail mode settings]. Set [Demo Mode] and [Picture Reset Mode] to [Off]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Make sure that the antenna cable is firmly connected to the TV. Make sure that the antenna cable is not loose or disconnected. Make sure that the cable or cable connector of antenna is not damaged. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Ghosting or double images appear. Check cable or antenna connections. Check the antenna location and direction. Press the ACTION MENU button, then select [Picture adjustments] — [Motionflow] — [Standard] or [Off]. (For [Motionflow] compatible models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
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Check if auto tuning is performed. Check if the antenna is broken or bent. Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location). C-042-100-18(1) Copyright 2015 Sony Corporation...
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Set [Audio filter] to [Off], [Low] or [High] to improve sound for analog reception. Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. Keep the antenna cable away from other connecting cables. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Television Some channels are blank. The channel is for scrambled/subscription service only. Subscribe to a pay TV service. The channel is used only for data (no picture or sound). Contact the broadcaster for transmission details. C-042-100-18(1) Copyright 2015 Sony Corporation...
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If equipment (such as a TV signal distributor) is connected between the antenna and the TV, it may affect the TV reception. Directly connect the antenna and the TV to check if the reception is improved. Poor weather conditions can affect satellite broadcast systems. Wait for the weather to clear. (Satellite compatible models only) C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television You cannot view digital channels. Ask a local installer if digital transmissions are provided in your area. Upgrade to a higher gain antenna. C-042-100-18(1) Copyright 2015 Sony Corporation...
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To receive or select cable channels, make sure that the signal type in the channel settings is set to [Cable]. To receive or select channels by antenna, make sure the signal type is set to [Antenna]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Some digital cable channels are not displayed. Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information. The digital cable channel may be set to [Hidden] in [Show/Hide channels]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of the signal received, which varies between channel and program. C-042-100-18(1) Copyright 2015 Sony Corporation...
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If it is set to [Audio system], the TV speakers only output key tones and system sound. When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. Keep the antenna cable away from other connecting cables. To avoid TV interference, make sure to use an undamaged antenna cable. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Set [Headphone/Audio out] to [Audio out (Fixed)] in the [Sound] setting. If [Speakers] is set to [TV speakers] and [Hi-Res upscaling (DSEE HX)] is set to [Auto], DIGITAL AUDIO OUT (OPTICAL) is muted. Set [Digital audio out volume] to Max in the [Sound] setting. C-042-100-18(1) Copyright 2015 Sony Corporation...
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When installing an optional device, leave some space between the device and TV. Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be available depending on your region/country.) C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television You cannot adjust the volume of the headphones. Press the ACTION MENU button, select [Headphone volume], then adjust the volume. C-042-100-18(1) Copyright 2015 Sony Corporation...
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When your voice is not being recognized, make sure to activate the button on the remote control with the button, or register the remote control with the button to your TV. To confirm these settings, press the HOME button, then select [Settings] — Remote control settings. C-042-100-18(1) Copyright 2015 Sony Corporation...
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When you unplug the TV and plug it in again, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV because it takes time to initialize the system. Wait for about 10 to 20 seconds, then operate it again. C-042-100-18(1) Copyright 2015 Sony Corporation...
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If you keep waving your NFC compatible device over the NFC touch point of the remote control, it will increase battery drainage of the remote control and/or the device (NFC models only). Do not leave the Touchpad Remote Control faced down. C-042-100-18(1) Copyright 2015 Sony Corporation...
3D signal of 4K cannot be displayed. For Passive 3D Glasses models, view the TV from the front on. The 3D effect may be less pronounced depending on the viewing position. Adjust the viewing angle to the screen. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Black bars appear on both sides of the screen when watching 3D pictures. (3D models only) Black bars appear on both sides of the screen in order to process 3D signals when adjusting the depth of 3D pictures in [3D depth adjustment]. C-042-100-18(1) Copyright 2015 Sony Corporation...
You cannot turn off 3D display while watching 3D content. (3D models only) For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D settings off on the connected device (such as a BD player). C-042-100-18(1) Copyright 2015 Sony Corporation...
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The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only) Deactivate the [3D signal notification] setting. Press the HOME button, then select [Settings] — [Picture & Display] — [3D settings] — [3D signal notification] — [Off]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Press the unlock button with the tip of a pen, etc., and take out the battery case, then replace the battery with a new one. After that, be sure to lock the battery case again. (A) CR2025 (-) side C-042-100-18(1) Copyright 2015 Sony Corporation...
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Blinks 3 times: Indicates the glasses have been powered off. Blinks green and yellow alternately: Indicates the glasses have started the registration process. Blinks 3 times every 2 seconds: Indicates the battery capacity is almost running out. Replace the battery. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Correctly insert the USB device. Make sure that the USB device has been properly formatted. Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television You cannot select a connected device in the Home Menu. Check the cable connection. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display. Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos to display. C-042-100-18(1) Copyright 2015 Sony Corporation...
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You cannot find a connected BRAVIA Sync HDMI device. Check that your device is BRAVIA Sync-compatible. Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync control] is set up on the TV. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television You cannot control a second AV receiver. Only one BRAVIA Sync-compatible AV receiver can be used. C-042-100-18(1) Copyright 2015 Sony Corporation...
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The TV does not output picture and/or sound from the MHL device. (MHL models only) Disconnect the MHL cable, then reconnect it. Or turn the MHL device off, then turn on again and release the screen lock of the device. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Some external devices may not respond to some buttons on the “Action Menu” menu. The IR Blaster may not be set properly. To set the IR Blaster, press the HOME button, then select [Settings] — [External inputs] — [IR Blaster setup]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Internet, or try the 5GHz band. The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router (access point) using the 2.4GHz band. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby. There are floors or walls between the wireless router (access point) and TV. If the problem persists even after checking the above, try using a wired LAN connection. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Poor picture on Internet Videos. Quality depends on the original video provided by the video content provider and your connection bandwidth. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Certain Internet video content displays a loss of detail. Video quality and picture size depend on broadband speed and delivery by video content providers. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Good picture quality but no sound on Internet video content. Quality depends on the original content provided by the video content provider and your connection bandwidth. Due to the nature of Internet video, not all videos will contain sound. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Check that the LAN cable or AC power cord of the router/modem* has been connected properly. Your router/modem must be set in advance to connect to the Internet. Contact your Internet service provider for router/modem settings. Try using apps later. The app content provider’s server may be out of service. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television The TV cannot access the Internet when IPv6 is set. IPv6 may not be available, in which case set IPv6 to off. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Your TV cannot connect to the server. Check the LAN cable or wireless connection to your server and your TV. Check if your network is properly configured on your TV. C-042-100-18(1) Copyright 2015 Sony Corporation...
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If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations. Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Network status]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Check your LAN cable/wireless connection or your server. The TV may have lost connection with the server. Perform [Media server troubleshooting] to check if your media server is properly communicating with the TV. Press the HOME button, then select [Settings] — [Network] — [Home network] — [Media server troubleshooting]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Help Guide Television Some media files in the USB device or server are not displayed. Unsupported files may not be displayed. All the folders/files may not be displayed depending on the system status. C-042-100-18(1) Copyright 2015 Sony Corporation...
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If the TV cannot be found even though [Wi-Fi Direct] is [On], set [Band setting] to [Auto (2.4GHz Band)]. Press the HOME button, then select [Settings] — [Network] — [Wi-Fi Direct] — [Advanced settings] — [Band setting] — [Auto (2.4GHz Band)]. C-042-100-18(1) Copyright 2015 Sony Corporation...
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The TV or device may not work on a metal rack due to wireless communication interference. For usable communication distances between the TV and other devices, refer to the instruction manuals of the devices. When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate. C-042-100-18(1) Copyright 2015 Sony Corporation...
BRAVIA TV. Refer to the instruction manual of your Wi-Fi device to find out if it supports Miracast. BRAVIA TV complies with the Miracast specification, but does not guarantee a successful connection with all devices. C-042-100-18(1) Copyright 2015 Sony Corporation...
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The TV cannot connect to a Miracast device. If connecting a Miracast device (e.g. note PC) fails, press the HOME button, then select [Screen mirroring] to show the standby screen for the Screen mirroring function and try to connect again. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (e.g. some models of Xperia) away from such devices, or turn them off if possible.
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Some pay contents cannot be played. The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2 standards. Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards. C-042-100-18(1) Copyright 2015 Sony Corporation...
If your device does not support 5GHz and you set the [Band setting] option to [Auto (5GHz Band)], try changing it to [Auto]. Press the HOME button, then select [Screen mirroring] to show the standby screen for Screen mirroring and try again. C-042-100-18(1) Copyright 2015 Sony Corporation...
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Check whether your device supports One-touch mirroring. Even if you touch an incompatible device, the TV may show some reaction but cannot start Screen mirroring. It is necessary to pair the Touchpad Remote Control to the TV before use. Set the NFC setting of the compatible device to on. C-042-100-18(1) Copyright 2015 Sony Corporation...
[Remote start] under [Network] is set to [On] TV is connected to the wireless router (access point) When the wireless router (access point) and TV are connected with wired LAN [Remote start] under [Network] is set to [On] C-042-100-18(1) Copyright 2015 Sony Corporation...
(However, when connecting via Wi-Fi Direct, a home network connection is not necessary.) The maximum number of registration devices may have been reached. Delete unnecessary registrations from [Remote devices] before registering another smartphone/tablet. For detailed information, refer to the following website: http://info.tvsideview.sony.net/faq/ C-042-100-18(1) Copyright 2015 Sony Corporation...
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Supported Codec for Home Network / USB device Photo Music Video (for 2K models) Video (for 4K models) Supported Audio Codec Sampling Rate in Video Content External Subtitle Photo File Format: JPEG JPEG Extension *.jpg / *.jpe / *.jpeg Music Container: - / mp4 / 3gpp / Asf Extension Description LPCM...
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File Format: Substation Alpha / SubRip / MicroDVD / SubViewer / SAMI Substation Alpha Extension *.ass / *.ssa Supported Use Case SubRip Extension *.srt Supported Use Case MicroDVD Extension *.sub / *.txt Supported Use Case SubViewer Extension *.sub Supported Use Case SAMI Extension *.smi Supported Use Case Copyright 2015 Sony Corporation...
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Supported Codec for Home Network / USB device Photo Music Video (for 2K models) Video (for 4K models) Supported Audio Codec Sampling Rate in Video Content External Subtitle Photo File Format: JPEG JPEG Extension *.jpg / *.jpe / *.jpeg Music Container: - / mp4 / 3gpp / Asf Extension Description LPCM...
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File Format: Substation Alpha / SubRip / MicroDVD / SubViewer / SAMI Substation Alpha Extension *.ass / *.ssa Supported Use Case SubRip Extension *.srt Supported Use Case MicroDVD Extension *.sub / *.txt Supported Use Case SubViewer Extension *.sub Supported Use Case SAMI Extension *.smi Supported Use Case Copyright 2015 Sony Corporation...