• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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To get the general FRU list for a product, do the following: 1. Go to http://www.lenovo.com/support. 2. Follow the instructions on the screen to select a product. 3. Click the Product & Parts tab.
This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...
The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.
• Microsoft Windows Server 2003 • Microsoft Windows Server 2008 To download and install a quick test program, go to http://www.lenovo.com/diags, and follow the instructions on the Web site. To run a test using quick test program, do the following: 1.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. Move your pointer to the battery-status icon in the Windows notification area to check the battery status.
“Symptom-to-FRU index” on page 38 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the Recovery Disc Set When the main storage drive is replaced because of a failure, no product recovery program is on the new drive.
3. Press F10 to save the ThinkPad Setup program configuration changes. Follow the instructions on the screen to begin the recovery process. 4. Select your language and click Next. 5. Read the license. If you agree with the terms and conditions, select I accept these terms and conditions and then click Next.
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2. In the Refresh your PC without affecting your files section, click Get started. 3. Follow the instructions on the screen to refresh your computer. Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings.
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Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image. If you cannot start the computer, you can use recovery media to troubleshoot and fix the problems on your computer. It is recommended that you create recovery media as early as possible.
Note: Ensure that your computer is connected to ac power. 1. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12 key. The Boot Menu window opens. 2. Select the recovery drive as the boot device. 3.
Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start.
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
To put the computer into screen blank mode, do the following: 1. Right-click the battery gauge on the taskbar. 2. Select Power off display. To end screen blank mode and resume normal operation, press any key. Sleep mode When the computer enters sleep mode, the following events occur in addition to what occurs in screen blank mode: •...
Symptom-to-FRU index This section contains following information: • “Numeric error codes” on page 38 • “Error messages” on page 40 • “Beep symptoms” on page 40 • “No-beep symptoms” on page 40 • “LCD-related symptoms” on page 41 • “Intermittent problems” on page 41 •...
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Table 2. Numeric error codes (continued) Symptom or error FRU or action, in sequence 0199 1. Run the ThinkPad Setup program. The retry count System Security— Security password retry count will be reset. Then save the current settings by exceeded. pressing F10.
The battery installed is not supported by this system Replace the battery. and will not charge. Please replace the battery with the correct Lenovo battery for this system. Press the ESC key to continue. This system does not support batteries that are not Replace the battery.
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
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a. Non-ThinkPad devices b. Devices attached to the docking station or the port replicator c. Printer, mouse, and other external devices d. Battery pack e. Hard disk drive or solid-state drive f. External diskette drive or optical drive g. Memory module h.
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Table 7. Status indicators (continued) Indicator Meaning Blinking three times: The computer is initially connected to power. System status indicator On: The computer is in use. Off: The computer is off or in hibernation mode. Slow blinking: The computer is in sleep mode. Fast blinking: The computer is entering hibernation mode.
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Table 8. Function keys (continued) Function key and Description key combination 3. Select the options of your preference. Fn+Spacebar Controls the keyboard backlight. There are three modes for the keyboard backlight: Off, Low, and High. Press Fn+Spacebar to change the modes of the keyboard backlight. Fn+B Has the same function as the Break key on a conventional keyboard.
Rear view Fan louvers Smart card slot (on some models) Always On USB connector USB 3.0 connector Power connector Mini DisplayPort® connector Bottom view Note: Depending on the model, your computer might look slightly different from the following illustration. External battery pack Emergency reset hole Docking station connector (on some models) Keyboard drainage holes...
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs Table 9. Major FRUs FRU descriptions Self-service Optional-service LCD unit Keyboard bezel assembly Memory module Coin-cell battery SIM card (available on some models) SIM card tray Wireless LAN card Wireless WAN card or M.2 solid-state drive Hard disk drive or solid-state drive (depending on the model) Hardware Maintenance Manual...
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Table 9. Major FRUs (continued) FRU descriptions Self-service Optional-service External battery pack Base cover assembly Smart card bezel Smart card reader Smart card reader cable Speaker assembly Built-in battery System board Thermal fan assembly USB card cable USB card LCD cable bracket dc-in bracket dc-in cable assembly LED-and-power-button card...
Table 13. Other FRUs FRU descriptions Self-service Optional-service ac adapter Power cord 3rd NGFF SSD adapter Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Chapter 7 Locations...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
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1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instructions on the screen.
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.
Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any FRU, ensure that you have disabled the built-in battery by doing the following: 1. Disconnect the ac power adapter and all cables from the computer. 2.
The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.
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Removal steps of the base cover Loosen the screws in ascending alphabetical order (a to h) as illustrated. Pry up the latches in ascending alphabetical order (a to h) as illustrated, and then remove the base cover. Hardware Maintenance Manual...
Applying labels to the base cover: The new base cover FRU is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover. For the labels that are not shipped with the new base cover, peel them from the old base cover, and adhere them to the new one.
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The internal storage drive, such as hard disk drive, solid-state drive, or hybrid drive, is very sensitive. Incorrect handling can cause damage and permanent loss of data. Observe the following guidelines: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data.
When installing: Ensure that the internal storage drive is firmly attached. 1040 Wireless LAN card Note: This information is only for the user-replaceable modules. For access, remove these FRUs: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 Removal steps of the wireless LAN card Step Screw (quantity)
When installing: Plug the gray cable into the connector labeled MAIN on the card; and plug the black cable into the connector labeled AUX on the card. 1050 Wireless WAN card or M.2 solid-state drive For access, remove these FRUs: •...
When installing: Plug the red cable into the connector labeled MAIN on the card; and plug the blue cable into the connector labeled AUX on the card. 1060 Memory module For access, remove these FRUs: • “1010 External battery pack” on page 63 •...
The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.
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Removal steps of the built-in battery pack DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, small-head, nylon-coated (3) (1.85 kgf-cm) When installing: 1.
2. Twist and rout the cable as shown by 3. Apply the transparent tap as shown by , attach the connector , and then install the screws 1090 Keyboard For access, remove these FRUs: • “1010 External battery pack” on page 63 •...
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Removal steps of keyboard 1. Use the flat end of the multi-tool to remove the rubber stoppers. If your computer does not have the rubber stoppers, ignore this step. 2. To reveal the screw heads beneath the frame, use the flat end of the multi-tool in the shipping package of the new keyboard to slide the keyboard forward by 2.5 mm (0.1 inch).
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Installation steps of keyboard 1. Attach the connectors and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard is under the frame of the keyboard bezel. Chapter 9 Removing or replacing a FRU...
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3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool. 4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place. Hardware Maintenance Manual...
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5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool to hide the latches of the keyboard frame under the keyboard bezel. Note: Do not press and hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved.
7. Install the rubber stoppers. If your computer does not have the rubber stoppers, ignore this step. 1110 Thermal fan assembly For access, remove these FRUs: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 Removal steps of the thermal fan assembly Note: Depending on the model, your computer might look slightly different from the illustration in this topic.
When installing: • Ensure that the fan connector is attached firmly. • Do not touch the areas marked in the following illustrations. Figure 1. For discrete-graphics models Figure 2. For integrated-graphics models 1120 USB card For access, remove these FRUs: •...
Removal steps of the USB card When installing: Ensure that the connector is attached firmly. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, big head, nylon-coated (2) (1.85 kgf-cm) 1130 Speaker assembly For access, remove these FRUs: •...
Removal steps of the speaker assembly Torque Step Screw (quantity) Color M2 × 2.7 mm, big head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. When installing: Ensure that the cables are routed as shown. 1140 System board Important notices for handling the system board When handling the system board, read the following:...
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• The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6,000 G's of shock.
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Removal steps of the system board When installing: Ensure that the connectors are attached firmly. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, big head, nylon-coated (7) (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
1150 Fingerprint reader For access, remove these FRUs: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 • “1030 Internal storage drive” on page 65 • “1040 Wireless LAN card” on page 67 • “1050 Wireless WAN card or M.2 solid-state drive”...
Removal steps of the dc-in cable assembly When installing: Ensure that the connector is attached firmly. Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1170 LCD unit For access, remove these FRUs: •...
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Removal steps of the LCD unit Step Screw (quantity) Color Torque 0.392 Nm M2.5 × 4 mm, flat-head, nylon-coated (5) Silver (4.0 kgf-cm) Chapter 9 Removing or replacing a FRU...
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Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connectors are attached firmly. When installing: Ensure that you route the cables firmly and tape up in the proper positions. Attention: When you route the cables, ensure that they are not subject to any tension.
1180 LED-and-power-button card For access, remove these FRUs: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 • “1170 LCD unit” on page 86 Removal steps of the LED-and-power-button card When installing: Ensure that the connector is attached firmly. Chapter 9 Removing or replacing a FRU...
Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1190 Smart card assembly For access, remove these FRUs: • “1020 Base cover” on page 63 • “1080 Built-in battery pack” on page 70 Hardware Maintenance Manual...
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Removal steps of the smart card assembly When installing: Ensure that the connector is attached firmly. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) 1200 Keyboard bezel assembly For access, remove these FRUs in order: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 •...
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Removal steps of the LCD bezel assembly When installing: Ensure that a new LCD front sheet bezel is used. Install a new LCD front sheet bezel whenever the old one is removed. Step Screw (quantity) Color Torque M2 × 3mm, big-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm)
When installing: Ensure that all the latches are attached firmly. 2020 LCD panel and LCD cable assembly For access, remove these FRUs in order: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 • “1170 LCD unit”...
When installing: Ensure that the LCD connector is attached firmly. 2030 Hinge kit For access, remove these FRUs in order: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 • “1170 LCD unit” on page 86 •...
2040 Integrated camera-and-microphone combo card and LED cable assembly For access, remove these FRUs: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 • “1170 LCD unit” on page 86 • “2010 LCD bezel assembly” on page 92 •...
Antenna locations Wireless LAN auxiliary antenna (black) Wireless WAN auxiliary antenna (blue) Wireless WAN main antenna (red) Wireless LAN main antenna (grey) Removing an LCD FRU for models with touch panel This section provides instructions on how to remove an LCD FRU for models with touch panel. 3010 LCD front bezel For access, remove this FRU: •...
3020 LCD panel assembly For access, remove these FRUs in order: • “1010 External battery pack” on page 63 • “3010 LCD front bezel” on page 98 Removal steps of the LCD panel assembly Torque Step Screw (quantity) Color M2.5 × 4 mm, big-head, nylon-coated (2) Black 0.392 Nm (4.0 kgf-cm)
3030 Hinge kit For access, remove these FRUs in order: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 • “1170 LCD unit” on page 86 • “3010 LCD front bezel” on page 98 •...
3040 Integrated camera-and-microphone combo card, LCD cable assembly, and LED cable assembly Removal steps of the integrated camera-and-microphone combo card When installing: Ensure that the connector is attached firmly. Removal step of the LCD cable assembly Chapter 9 Removing or replacing a FRU...
Removal step of the LED cable assembly 3050 Antenna kit and LCD rear cover assembly For access, remove these FRUs in order: • “1010 External battery pack” on page 63 • “1020 Base cover” on page 63 • “1170 LCD unit” on page 86 •...
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Removal steps of the antenna kit and LCD rear cover assembly Cable routing: When you install the antenna kit, route the cables as shown in the following illustration. Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
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Antenna locations Wireless LAN auxiliary antenna (black) Wireless WAN auxiliary antenna (blue) Wireless WAN main antenna (red) Wireless LAN main antenna (grey) Hardware Maintenance Manual...
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For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint Ultrabay Microsoft, Windows, Windows Server, and Cortana are trademarks of the Microsoft group of companies.