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• Download the installation package (for example,
C:\TEMP , for instance).
computer (in
• Close all other programs.
• Run the application file (for example,
on the screen.
• Administrator rights may be required to be able to install Phoenix depending on the operating system.
• If uninstalling or rebooting is needed at any point, you will be prompted by the Install Shield program.
Context
If at any point during installation you get the following message, the dongle is not found and installation
cannot continue:
One possible reason may be a defective or too old PKD-1 Dongle (five digit serial number Dongle when used
with FPS-10 prommers).
Check the parallel port used for PKD-1. After correcting the problem, restart installation application.
For more detailed information, please refer to Phoenix Help files. Each feature in Phoenix has its own Help
function, which can be activated while running the program. Press the F1 key or the feature's Help button
to activate a Help file.
Steps
1. To start installation, run
2. In the Welcome dialogue, click Next.
Page 3 –6
phoenix_service_sw_2004_39_x_xx.exe ) and follow the instructions
Figure 4 Dongle not found
phoenix_service_sw_2004_39_x_xx.exe .
COMPANY CONFIDENTIAL
Copyright © 2007 Nokia. All rights reserved.
phoenix_service_sw_2004_39_x_xx.exe ) to your
Service Software Instructions
RX-34
Issue 2
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Troubleshooting
