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Dell XPS 13 Service Manual
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Dell XPS 13 Service Manual

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XPS 13

Service Manual

Computer Model: XPS 13-9370
Regulatory Model: P82G
Regulatory Type: P82G001

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Summary of Contents for Dell XPS 13

  • Page 1: Service Manual

    XPS 13 Service Manual Computer Model: XPS 13-9370 Regulatory Model: P82G Regulatory Type: P82G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......8 ..................8 Before you begin ..................8 Safety instructions ..................9 Recommended tools ....................10 Screw list After working inside your computer......12 Removing the base cover..........13 ....................13 Procedure Replacing the base cover..........17 ....................
  • Page 4 Replacing the solid-state drive........23 ....................23 Procedure ..................24 Post-requisites Removing the speakers..........25 ................... 25 Prerequisites ....................25 Procedure Replacing the speakers..........27 ....................27 Procedure ..................27 Post-requisites Removing the coin-cell battery........28 ....................28 Prerequisites ....................28 Procedure Replacing the coin-cell battery........30 ....................
  • Page 5 Replacing the display assembly........38 ....................38 Procedure ..................39 Post-requisites Removing the headset port..........40 ................... 40 Prerequisites ....................41 Procedure Replacing the headset port.......... 44 ....................44 Procedure ..................44 Post-requisites Removing the fans............45 ................... 45 Prerequisites ....................45 Procedure Replacing the fans............
  • Page 6 Replacing the power button.........56 ....................56 Procedure ..................56 Post-requisites Removing the keyboard..........57 ....................57 Prerequisites ....................57 Procedure Replacing the keyboard..........59 ....................59 Procedure ..................59 Post-requisites Removing the palm-rest assembly....... 60 ................... 60 Prerequisites ....................61 Procedure Replacing the palm-rest assembly........62 ....................
  • Page 7 ....83 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ............84 Running the ePSA diagnostics ................84 System diagnostic lights .................. 86 Flea power release ................... 86 Wi-Fi power cycle Getting help and contacting Dell........87 ..................87 Self-help resources ..................88 Contacting Dell...

  • Page 8: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 9: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 10: Screw List

    Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list Component Secured to Screw type Quantity Screw image Keyboard Palm-rest M1.6x1.5 assembly Fingerprint- Palm-rest M1.6x1.5 reader board assembly Power button Palm-rest M1.4x1.7 assembly...
  • Page 11 Component Secured to Screw type Quantity Screw image Battery Palm-rest M2x2 assembly Battery Palm-rest M1.6x4 assembly Base cover Palm-rest M2x3, Torx assembly...

  • Page 12: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 13: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Remove the eight screws (M2x3, Torx) that secure the base cover to the palm- rest assembly.
  • Page 14 With the computer face-down, open the computer at an angle. Using a plastic scribe, pry the base cover from the palm-rest assembly. Moving the base cover from left to right, release the clips securing the base cover to the palm-rest assembly.
  • Page 15 Lift the base cover from the palm-rest assembly.
  • Page 16 Disconnect the battery cable from the system board.

  • Page 17: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place.

  • Page 18: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the four screws (M2x2) that secure the battery to the palm-rest assembly.
  • Page 19 Lift the battery off the palm-rest assembly. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer.

  • Page 20: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 21: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 22 Lift the solid-state drive at an angle, then slide and remove the solid-state drive from the solid-state drive slot.

  • Page 23: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notches on the solid-state drive with the tabs in the solid-state drive slot, then slide the solid-state drive at an angle into the solid-state drive slot.

  • Page 24: Post-Requisites

    Replace the screw (M2x3L) that secures the solid-state drive to the system board. Post-requisites Replace the base cover.

  • Page 25: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 26 Lift the left and right speakers, along with their cables, off the palm-rest assembly.

  • Page 27: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the left speaker on the palm-rest assembly.

  • Page 28: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 29 Note the location of the coin-cell battery and pry it off the system board.

  • Page 30: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the system board. Connect the coin-cell battery cable to the system board.

  • Page 31: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 32 Lift the heat sink off the system board.

  • Page 33: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 34: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screw (M1.6x3L) that secures the wireless antenna and camera cable bracket to the system board.
  • Page 35 Disconnect the display cable from the system board. Disconnect the antenna cables from the system board.
  • Page 36 Remove the four screws (M2.5x4) securing the display assembly to the palm- rest assembly. Place the top surface of the computer on a flat and clean surface, then open the computer at a 90 degree angle.
  • Page 37 10 Gently slide and lift the display assembly from the palm-rest assembly.

  • Page 38: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the palm-rest assembly under the hinges of the display assembly. Using the alignment posts, press the display hinges down on the palm-rest assembly, aligning the screw holes on the display hinges with the screw holes on the palm-rest assembly.

  • Page 39: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 40: Removing The Headset Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 41: Procedure

    Procedure Remove the two screws (M2.5x4) that secure the display assembly to the palm- rest assembly.
  • Page 42 Place the top surface of the computer on a flat and clean surface, then open and close the computer. Disconnect the headset-port cable from the system board. Remove the screw (M1.6x3) that secures the headset port to the palm-rest assembly.
  • Page 43 Lift the headset port from the system board.

  • Page 44: Replacing The Headset Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the headset port in its slot on the palm-rest assembly. Replace the screw (M1.6x3) that secures the headset port to the palm-rest assembly Reconnect the headset-port cable to the system board.

  • Page 45: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screw (M1.6x3L) that secures the wireless antenna and camera cable bracket to the system board.
  • Page 46 Disconnect and lift the camera cable from the system board, peeling off the tape securing the camera cable to the fans. Disconnect the right fan cable from the system board. Disconnect the left fan cable from the system board. Remove the two screws (M1.6x3L) that secure the left and right fan to the system board.
  • Page 47 Lift the left and right fans along with their cables off the system board.

  • Page 48: Replacing The Fans

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the left and right fans with the screw holes on the system board.

  • Page 49: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 50 Remove the two screws (M1.6x2.5) that secure the display-cable bracket to the system board. Lift the display-cable bracket from the system board. Using the pull tab, disconnect the display cable from the system board. Remove the 10 screws (M1.6x2.5) securing the system board to the palm-rest assembly.
  • Page 51 10 Lift the system board from the palm-rest assembly.

  • Page 52: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 53: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 54: Removing The Power Button

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 55 Lift the fingerprint-reader board from the palm-rest assembly.

  • Page 56: Replacing The Power Button

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Only steps 2 and 3 need to be performed if the power button does not have the optional fingerprint reader.

  • Page 57: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 58 Lift the keyboard off the palm-rest assembly.

  • Page 59: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the thermal pad and foil sticker shipped with the keyboard onto the replacement keyboard.

  • Page 60: Removing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 61: Procedure

    Procedure After performing all the pre-requisites, we are left with the palm-rest assembly.

  • Page 62: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly face down on a clean and flat surface.

  • Page 63: Post-Requisites

    Post-requisites Replace the keyboard. Replace the power button (only on computers shipped with the fingerprint reader). Replace the system board. Replace the fans. Replace the headset port. Replace the display assembly. Replace the heat sink. Replace the coin-cell battery. Replace the speakers. 10 Replace the solid-state drive.

  • Page 64: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 65: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 66: Downloading The Media-Card Reader Driver

    Double-click the driver file icon and follow the instructions on the screen. Downloading the media-card reader driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 67: Downloading The Network Driver

    Downloading the network driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 68: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 69: Bios Overview

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 70: Enabling Or Disabling The Usb In Bios Setup Program

    Enabling or disabling the USB in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed. On the left pane, select Settings → System Configuration → USB Configuration.

  • Page 71: System Setup Options

    System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear. Table 5. System setup options—System information menu General-System Information System Information BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 72 General-System Information Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. HT Capable Displays whether the processor is HyperThreading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
  • Page 73 General-System Information Advanced Boot Options Enable Legacy Option Enable or disable the Legacy Option ROMs. ROMs Enable Attempt Legacy Enable or disable Legacy Boot. Boot UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu.
  • Page 74 System Configuration Keyboard Backlight with When the backlight is enabled, if Fn+F10 keys are AC Power pressed to disable the backlight, the backlight stays off regardless of AC state. Miscellaneous Devices Enable or disable various onboard devices. Enable Camera Enable or disable the camera. Table 7.
  • Page 75 Security Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software. CPU XD Support Enable or disable the Execute Disable mode of the Processor. Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set.
  • Page 76 Intel Software Guard Extensions NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled. Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor.
  • Page 77 Intel Software Guard Extensions Default: Thorough. Extend BIOS POST Time Configure additional pre-boot delay. Full Screen Logo Enable or disable to display full screen logo. Warnings and Errors Configure the Warnings and Errors options which causes the boot process to pause when warnings or errors are detected, rather then stop, prompt and wait for user input.
  • Page 78 Table 15. System setup options—SupportAssist System Resolution menu SupportAssist System Resolution Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Enable or disable the boot flow for SupportAssist Recovery OS Recovery tool in the even of certain system errors.

  • Page 79: System And Setup Password

    System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 80: Deleting Or Changing An Existing System And Or Setup Password

    Press Esc and a message prompts you to save the changes. Press Y to save the changes. The computer reboots. Deleting or changing an existing system and or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password.

  • Page 81: Clearing Forgotten Passwords

    Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 82: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 83: Fixing A No-Boot Issue Caused By Usb-Boot Support

    Either disconnect USB devices before booting or follow these steps to fix the no-boot issue. Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 84: Running The Epsa Diagnostics

    3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.
  • Page 85 The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

  • Page 86: Flea Power Release

    Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Turn off your computer.

  • Page 87: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 17. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Tips Contact Support In Windows search, type Help and Support, and press Enter.

  • Page 88: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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