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Dell XPS 13-9360 Service Manual
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Dell XPS 13-9360 Service Manual

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XPS 13
Service Manual
Computer Model: XPS 13–9360
Regulatory Model: P54G
Regulatory Type: P54G002

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Summary of Contents for Dell XPS 13-9360

  • Page 1 XPS 13 Service Manual Computer Model: XPS 13–9360 Regulatory Model: P54G Regulatory Type: P54G002...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Before working inside your computer........9 ....................9 Before you begin ....................9 Safety instructions ..................10 Recommended tools ......................11 Screw list After working inside your computer........13 Removing the base cover............14 ......................14 Procedure Replacing the base cover............16 ......................16 Procedure Removing the battery............... 17 .....................
  • Page 4 Removing the wireless card............ 25 .....................25 Prerequisites ......................25 Procedure Replacing the wireless card.............27 ......................27 Procedure ....................28 Post-requisites Removing the speakers............29 .....................29 Prerequisites ......................29 Procedure Replacing the speakers.............31 ......................31 Procedure ....................31 Post-requisites Removing the coin-cell battery..........32 .....................32 Prerequisites ......................32...
  • Page 5 Removing the battery-status light cable......38 .....................38 Prerequisites ......................38 Procedure Replacing the battery-status light cable......40 ......................40 Procedure ....................40 Post-requisites Removing the touch pad............41 ..................... 41 Prerequisites ......................41 Procedure Replacing the touch pad............44 ......................44 Procedure ....................44 Post-requisites Removing the I/O-board cable ..........45 .....................45 Prerequisites...
  • Page 6 Removing the display assembly..........52 .....................52 Prerequisites ......................52 Procedure Replacing the display assembly..........58 ......................58 Procedure ....................59 Post-requisites Removing the display hinge cover.........60 ....................60 Prerequisites ......................60 Procedure Replacing the display hinge cover......... 62 ......................62 Procedure ....................62 Post-requisites Removing the antenna.............
  • Page 7 Removing the power-adapter port........73 .....................73 Prerequisites ......................73 Procedure Replacing the power-adapter port........75 ......................75 Procedure ....................75 Post-requisites Removing the fan..............76 .....................76 Prerequisites ......................76 Procedure Replacing the fan...............79 ......................79 Procedure ....................79 Post-requisites Removing the keyboard............80 ....................80 Prerequisites ......................81 Procedure...
  • Page 8 Diagnostics................. 90 Getting help and contacting Dell........... 91 ..................91 Self-help resources ....................91 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

  • Page 10: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 11: Screw List

    Screw list Component Secured to Screw type Quantity Antenna Display back- M2x4 cover Display hinges Display back- M2.5x6 cover Fingerprint Palm-rest M1.6x1.5 reader bracket assembly (optional) Keyboard Palm-rest M1.6x1.5 assembly Touch pad Palm rest M2x2 Speakers Palm-rest M2x2 assembly Power-adapter Palm-rest M2x3 port...
  • Page 12 Component Secured to Screw type Quantity Base cover Palm-rest M1.6x6 assembly...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 14: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using your fingertips, open the system badge. Remove the screws that secure the base cover to the palm-rest assembly.
  • Page 15 Starting from the back of the computer, pry up the base cover using a plastic scribe. Lift the base cover off the palm-rest assembly. palm-rest assembly base cover plastic scribe...

  • Page 16: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place.

  • Page 17: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure...
  • Page 18 Peel off the tape that secures the speaker cable to the battery. battery cable speaker cable tape (6) Remove the screws that secure the battery to the palm-rest assembly.
  • Page 19 Lift the battery off the palm-rest assembly. palm-rest assembly battery M2x2 screws (3) and M1.6x4 screw (1) Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer.

  • Page 20: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm- rest assembly.

  • Page 21: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 22 Slide and remove the solid-state drive from the solid-state drive slot. solid-state drive slot M2x2 screw (1) solid-state drive...

  • Page 23: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notches on the solid-state drive with the tabs in the solid-state drive slot.

  • Page 24: Post-Requisites

    Press the other end of the solid-state drive down and replace the screw that secures the solid-state drive to the system board. solid-state drive slot notch solid-state drive M2x2 screw (1) Post-requisites Replace the battery. Replace the base cover.

  • Page 25: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 26 Slide and remove the wireless card out of the wireless-card slot. wireless-card bracket M2x3 screw (1) antenna cables (2) wireless card wireless-card slot...

  • Page 27: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notches on the wireless card with the tabs in the wireless-card slot.

  • Page 28: Post-Requisites

    Replace the screw that secures the wireless-card bracket to the system board. wireless card notch antenna cables (2) M2x3 screw (1) wireless-card bracket wireless-card slot Post-requisites Replace the battery. Replace the base cover.

  • Page 29: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 30 Lift the speakers, along with its cables, off the palm-rest assembly. tape (2) system board speaker cable M2x2 screws (4) speakers (2) palm-rest assembly...

  • Page 31: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly.

  • Page 32: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 33 Note the location of the coin-cell battery and pry it off the palm-rest assembly. coin-cell battery cable palm-rest assembly coin-cell battery...

  • Page 34: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the system board.

  • Page 35: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 36 Lift the heat sink off the system board. heat sink M2x3 screws (4)

  • Page 37: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 38: Removing The Battery-Status Light Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The battery-status light cable is an assembly that includes LED indicators and a digital-array microphone. Prerequisites...
  • Page 39 Note the battery-status light cable routing and peel off the cable from the palm-rest assembly. tape keyboard-controls board latch battery-status light cable palm-rest assembly...

  • Page 40: Replacing The Battery-Status Light Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The battery-status light cable is an assembly that includes LED indicators and a digital-array microphone. Procedure Using the alignment posts, place the battery-status light cable on the palm-rest assembly.

  • Page 41: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 42 Peel off the touch-pad cable from the keyboard and palm-rest assembly. latch touch-pad cable Remove the screws that secure the touch pad to the palm-rest assembly. If applicable, peel off any foam adhering the touch pad to the palm-rest assembly.
  • Page 43 Lift the touch pad from the inner edge and remove it from the palm-rest assembly. M2x2 screws (4) palm-rest assembly touch pad...

  • Page 44: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly.

  • Page 45: Removing The I/O-Board Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 46 Note the I/O-board cable routing as well as its orientation, and then peel off the cable from the keyboard. latches (2) I/O-board cable keyboard...

  • Page 47: Replacing The I/O-Board Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide both ends of the I/O-board cable into their connectors on the system board and I/O board, then close the latches to secure the cable.

  • Page 48: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 49 Open the latch and disconnect the fingerprint-reader cable (optional) from the I/O board. M1.6x3 screws (2) tape display cable latch I/O-board cable fingerprint-reader cable (optional) latch media-card reader cable...
  • Page 50 Starting from the outer edge, slide the I/O board from under the fan and remove it from the palm-rest assembly. palm-rest assembly I/O board...

  • Page 51: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the I/O board under the fan and align the screw holes on the I/O board with the screw holes on the palm-rest assembly.

  • Page 52: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 53 Disconnect the antenna cables from the wireless card. touch-screen cable camera cable (optional) wireless-card bracket M2x3 screw (1) antenna cables (2) wireless card tape Remove the screw that secures the display cable to the I/O board. Peel off the tapes that secure the display cable to the fan and the I/O board.
  • Page 54 10 Peel off the tape from the display-cable bracket. tapes (4) screw media-card reader cable display cable routing guides (2) 11 Remove the screws that secure the display-cable bracket to the system board. 12 Lift the display-cable bracket off the display cable.
  • Page 55 13 Using the pull tab, disconnect the display cable from the system board. display cable display-cable bracket M2x3 screws (2) pull tab...
  • Page 56 14 Open the palm-rest assembly at an angle, and then remove the screws that secure the display hinges to the palm-rest assembly. palm-rest assembly display assembly display hinges (2) M2.5x4 screws (4)
  • Page 57 15 Slide and remove the palm-rest assembly from the display hinges. palm-rest assembly display assembly...

  • Page 58: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the palm-rest assembly under the display hinges and align the screw holes on the palm-rest assembly with the screw holes on the display hinges.

  • Page 59: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 60: Removing The Display Hinge Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The display hinge cover is included as part of the display assembly. The cover can, however, be replaced separately.
  • Page 61 Lift the display hinge cover off the display assembly. display hinge cover display assembly...

  • Page 62: Replacing The Display Hinge Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The display hinge cover is included as part of the display assembly. The cover can, however, be replaced separately.

  • Page 63: Removing The Antenna

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The antenna is included as part of the display assembly. The antenna can, however, be replaced separately.
  • Page 64 Lift the antenna off the display assembly. antenna M2x4 screws (4)

  • Page 65: Replacing The Antenna

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The antenna is included as part of the display assembly. The antenna can, however, be replaced separately.

  • Page 66: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 67 Open the latch and disconnect the keyboard-controls board cable from the system board. touch-screen cable camera cable (optional) tape power-adapter port cable coin-cell battery cable speaker cable keyboard-controls board latch cable Peel off the tape from the display-cable bracket. Peel off the tape that secures the speaker cable to the system board. Disconnect the fan cable from the system board.
  • Page 68 Open the latches and disconnect the I/O-board cable and the touch-pad cable from the system board. tape (3) latches (2) I/O-board cable touch-pad cable fan cable Remove the screws that secure the display-cable bracket to the system board. Lift the display-cable bracket off the display cable.
  • Page 69 10 Using the pull tab, disconnect the display cable from the system board. display-cable bracket M2x3 screws (2) display cable 11 Remove the screws that secure the system board to the palm-rest assembly.
  • Page 70 12 Starting from the outer edge, lift the system board at an angle and remove it from under the tabs on the palm-rest assembly. M1.6x3 screws (6) system board palm-rest assembly...

  • Page 71: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 72: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 73: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 74 Lift the power-adapter port off the palm-rest assembly. M2x3 screw (1) power-adapter port cable palm-rest assembly power-adapter port...

  • Page 75: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 76: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 77 Note the display-cable routing and remove the cable from the routing guides on the fan. tape (3) display cable routing guides (2) Remove the screw that secures the fan to the palm-rest assembly.
  • Page 78 Lift the fan, along with its cable, off the palm-rest assembly. M1.6x3 screw (1) palm-rest assembly...

  • Page 79: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm-rest assembly.

  • Page 80: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 81: Procedure

    Procedure Open the latches and disconnect the keyboard cable and the keyboard- backlight cable from the keyboard-controls board. keyboard-backlight cable latches (2) keyboard cable keyboard-controls board Note the routing of the touch-pad cable, the I/O-board cable, and the keyboard-controls board cable, and peel off the cables from the keyboard.
  • Page 82 Remove the screws that secure the keyboard to the palm-rest assembly. M1.6x1.5 screws (30) keyboard palm-rest assembly...
  • Page 83 Lift the keyboard off the palm-rest assembly. keyboard palm-rest assembly...

  • Page 84: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the keyboard with the screw holes on the palm- rest assembly.

  • Page 85: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 86: Procedure

    Procedure Open the palm rest and then remove the screws that secure the palm rest to the display hinges. palm rest display assembly display hinges (2) M2.5x6 screws (4)
  • Page 87 Slide and remove the palm rest from the display hinges. palm rest display assembly...

  • Page 88: Replacing The Palm-Rest Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the palm rest under the display hinges and align the screw holes on the palm rest with the screw holes on the display hinges.

  • Page 89: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.
  • Page 90 Diagnostics The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode. However, if the computer fails the POST, the computer emits a series of LED codes during the start-up.
  • Page 91 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Dell Help & Support app Get started app Accessing help In Windows search, type Help and Support, and press Enter.
  • Page 92 NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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Xps 13P54g

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