Page 1 ERserver iSeries iSeries Server 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Hardware Problem Analysis and Isolation Version 5 Release 2 SY44-5914-01...
Page 3 ERserver iSeries iSeries Server 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Hardware Problem Analysis and Isolation Version 5 Release 2 SY44-5914-01...
Page 4 This edition applies only to reduced instruction set computer (RISC) systems. © Copyright International Business Machines Corporation 1998, 2002. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 6 Bus PIP IOP-02, Isolate to failing I/O adapter resource ....90 Bus PIP IOP-03 ......92 Bus PIP MAB-02 .
Page 7 SDIOP-PIP23 ......202 SDIOP-PIP25 ......202 SDIOP-PIP26 .
Page 8 BATRY ........285 BKSPCN ....... . . 286 BPCPWR .
Page 9 FCINTF ....... . . 339 FCIOA ........339 FCPORT .
Page 10 NEXTLVL ....... . . 406 NOFRUS ....... . . 406 NOMSUSE .
Page 11 SYSBKPL ....... . . 464 SYSBKEX ....... . . 466 SYSUNIT .
Page 12 iSeries: iSeries Server 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Hardware Problem Analysis and Isolation...
Page 13: Analyze Hardware Problems
Analyze hardware problems For use by authorized service providers. This information is intended to provide authorized IBM service providers with complete instructions for locating, diagnosing, and repairing problems on system Models 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3.
Page 14: Start Problem Analysis
Start problem analysis For use by authorized service providers. Starting problem analysis is the gateway through which all service actions should be performed. Use the “Starting point for all problems” to begin diagnosing your problem. “Starting point for all problems” “Use the service action log”...
Page 15 v No: Go to step 6 (See page 3). v Yes: Many system problems occur after changing the system configuration or installing or changing a program. If the configuration has been changed, or if a program has been installed or changed, verify that everything is correct by performing the next step.
Page 16 Table 3. The system is not operational Symptom What you should do: There is an IPL problem, the system attention light is on, These blocks of data are functions 11 through 13. The and blocks of data appear for 5 seconds at a time before first data block after the blank screen is function 11, the moving to the next block of data for 5 seconds, and so on second block is function 12, and so on.
Page 17 Symptom What you should do: One or more of the following was reported: From the partition’s console search the partition’s Service Action Log. Go to “Use the service action log” on page 7. v There is a system reference code or message on the partition’s console.
Page 18 Symptom What you should do: A part is broken or damaged. Go to the Type, model, and part number list to get the part number. Then, go to the Remove and replace procedures to exchange the part. Table 8. Problem with the Operations Console or the remote control panel Symptom What you should do: The System Remote Control Panel is not working...
Page 19: Use The Service Action Log
Table 10. Bus problem Symptom What you should do: The system has detected a bus problem. An SRC of the If the system shows an SRC in the Service Action Log, form B600 69xx will be displayed on the Control Panel. look at the failing items identified in the Service Action Log view.
Page 20 If you cannot get to SST, use function 21 to get to DST. See Dedicated Service Tools (DST) in the (TM) iSeries Service Functions . Do not IPL the system to get to DST. 2. On the Start Service Tools Sign On display, type in a User ID with QSRV authority and Password. 3.
Page 21: Use The Product Activity Log
c. To display location information, choose the function key for Additional details. If location information is available, go to the Locations and addresses page for the model you are working on to determine what remove and replace procedure to perform. d.
Page 22 Note: Use F4 to change the WRKPRB parameters to select and sort on specific problem log entries that match the problem. Also, F11 displays the dates and times the problems were logged by the system. Was an entry that relates to the problem found? Note: If the WRKPRB function was not available answer NO.
Page 23: Handle Problems For Non-Critical Resources
Handle problems for non-critical resources For use by authorized service providers. 1. Is there an SRC in an 8-character format available on the Problem Summary form? Note: If the operator has not filled out the problem summary form, go to the problem reporting procedure in the Operator’s Guide for the operating system in use.
Page 24: Use This Intermittent Problem Section
You must make all ac voltage measurements with a meter that measures true root mean square (RMS) voltage. The Fluke** multimeter present in most IBM tool kits measures true RMS voltage. You can also use Fluke 8060A, 8600A, or equal meters.
Page 25: General Intermittent Problem Checklist
An intermittent problem can show many different symptoms, so it may be difficult for you to determine the real cause without completely analyzing the failure. To help with this analysis, you should determine as many symptoms as possible. v The complete SRC and unit reference code (URC) information is necessary to determine the exact failing area and the probable cause.
Page 26 Review the service recommendations in the Preventive Service Planning (PSP) listing for any additional HIPER (high impact pervasive) PTFs. This information is available from the IBM Software Support Center and are ordered electronically through Electronic Customer Support using the Send PTF Order command (SNDPTFORD).
Page 27 Note: If the IPI-3 signal cables do not leave the frame, ensure that they do not hang below the bottom of the frame. If they do, tie them up inside the frame. 9. Ensure that all workstation and communications cables meet IBM specifications: v All connections are tight.
Page 28: How To Analyze The Intermittent Problem
12. Was a manufacturing engineering service (MES), system upgrade, feature, or any other field bill of material or feature field bill of material installed just before the intermittent problems started occurring? v No: Continue with the next step. v Yes: Review the installation instructions to ensure that each step was performed correctly. Then continue with the next step of this procedure.
Page 29: Failing Area Int-Pips
Symptom Description INT-PIPs System becomes The system was operating correctly, then the system “INT-PIP5 External noise on powered off. became powered off. SRC 0000 111x may occur when this twinaxial cables” on page 109, happens, but the SRC information is lost if the customer “INT-PIP9 Utility power and performs an IPL after the failure and does not record the battery power units”...
Page 30: Analyze Ipl Problems
Intermittent PIP to Failing area perform: “INT-PIP5 External noise on twinaxial cables” on page 109 “INT-PIP7 Electromagnetic interference (EMI)” on page “INT-PIP9 Utility power and battery power units” on page 112 “INT-PIP14 Station protectors” on page 114 “INT-PIP16 Licensed internal code” on page 114 “INT-PIP18 PTFs not...
Page 31: Cannot Perform Ipl From The Control Panel (No Src)
Symptom What you should do: (For system Models 830, 840, SB2, and SB3 only.) Check the system product activity log for battery power unit problems. After a system power loss, the IPL function takes longer than usual. The following pages are included here v “Cannot perform IPL from the control panel (no SRC)”...
Page 32 v No: Go to “Starting point for all problems” on page 2. This ends the procedure. 3. Have all the units in the system become powered on that you expected to become powered on? v Yes: Continue with the next step. v No: Go to “Starting point for all problems”...
Page 33 +------------------------------------------------------------------------------+ |Display System Value |System: S0000000 |System value ..: QTIME |Description ..: Time of day |Time ..: HH:MM:SS +------------------------------------------------------------------------------+ Does the operating system have the correct time? v Yes: Continue with this step.
Page 34 d. On the Select Timeframe display, change the From: Date and Time to a date and time prior to when the customer reported having the problem. e. Find an entry that matches one or more conditions of the problem: 1) SRC 2) Resource 3) Time 4) FRU list (choose Display the failing item information to display the FRU list).
Page 35: Cannot Perform Ipl From A Remote Location (No Src)
Once the problem has been resolved, close the log entry by selecting Close a NEW entry on the Service Actions Log Report display. This ends the procedure. Cannot perform IPL from a remote location (no SRC) For use by authorized service providers. This topic includes the following sub-topics: v “System hangs or loops (no SRC)”...
Page 36 5. Perform the following: a. Dial the telephone number for the system. b. Wait at least two minutes for the system to answer. Note: The Ring Indicator signal is used to start the remote IPL. If the caller hangs up the telephone before the system disconnects the line (indicated by the return of the dial tone), the IPL will not complete.
Page 37 Note: For more information on the Verify Communications command (VFYCMN), see Verification Procedures in the iSeries Service Functions information. b. On the next display, enter the line description name for the communications line that has the remote power-on cable attached. c.
Page 38: System Hangs Or Loops (No Src)
DANGER To prevent the system from powering on automatically during service procedures, select Manual or Secure mode on the system unit control panel. (RSFTD214) Attention: Before exchanging any part, power off the system. – Communications cable – Communications adapter card –...
Page 39 v Yes: Work with the system operator to complete the appropriate problem handling procedures. See the Getting started with server troubleshooting page in the Troubleshooting and service topic in the iSeries Information Center. This ends the procedure. v No: Perform the following to collect and record the failure data (see the iSeries Service Functions Note: If any of the data collection steps fail, see step 2 (See page 27).
Page 40: Logical Partition Hangs Or Loops (No Src)
b. Copy the main storage dump to media (see Working with Storage Dumps in the iSeries Service Functions Copy the main storage dump to removable media or disk. Copying to disk is faster than copying to most types of tape devices. To successfully copy to disk, you must have enough space available in auxiliary storage to hold the main storage dump.
Page 41 v Yes: Work with the system operator to complete the appropriate problem handling procedures. See the Getting started with server troubleshooting page in the Troubleshooting and service topic in the iSeries Information Center. This ends the procedure. v No: Perform the steps that follow on the system’s physical panel and not on the Partition Status display in the Primary partition.
Page 42: Cannot Automatically Perform An Ipl After A Power Failure
4. Does the Main Store Dump complete successfully (A1xx 300x displayed on the Monitor Partition Status screen)? v No: Continue with the next step. v Yes: Work with the customer and your next level of support to collect the Main Store Dump and APAR information.
Page 43: Analyze Power Problems
v No: Use the Change System Value command (CHGSYSVAL) to set QPWRRSTIPL equal to 1. This ends the procedure. 3. Exchange the following parts one at a time. See the Remove and replace procedures for the model you are working on. Also, before exchanging any part, power off the system. See Power on/off the system and logical partitions.
Page 44 Follow the instructions for the model you are working on: v Models 270, 800, 810, 820, 825 (See page 32) v Models 830, 840, SB2, or SB3 (See page 34) v Models 870 and 890 (See page 38) Instructions for Models 270, 800, 810, 820, and 825 DANGER To prevent power from switching on automatically during service procedures, select manual or secure mode on the system unit control panel or disconnect the cables that connect to J15 and J16 on the frame being...
Page 45 No: Continue with the next step. v Yes: The uninterruptible power supply (UPS) needs service: - For 9910 type UPS Call IBM Service Support. For all other UPS call the UPS provider. Go to step 11 (See page 34) to verify system.
Page 46 11. Perform the following to bypass the uninterruptible power supply unit: a. Power down your system and the uninterruptible power supply unit. b. Remove the 9-pin D-shell signal cable (p/n 17G1768) used between the uninterruptible power supply and the system. c.
Page 47 3. DANGER Dangerous voltage being measured. (RSFTD005) Perform the following: a. Disconnect the mainline ac power cable from the customer’s ac power outlet. b. Use a multimeter to measure the ac voltage at the customer’s ac power outlet. Note: Some system models have more than one mainline ac power cable. For these models, disconnect all the mainline ac power cables and measure the ac voltage at all ac power outlets before answering the following question.
Page 48 AC module (see symbolic FRU “ACMODUL” on page 268) or battery charger unit (see symbolic FRU “BATCHGR” on page 285) System unit control panel cable v Power supply (see symbolic FRU PWRSPLY). With a new unit, replace one of the power supplies 1, 2, 3, or 4 as installed until the failing unit is found.
Page 49 2. Ensure the keystick is inserted and select Manual mode on the system unit control panel. 3. Attempt to power on the system. Does the system power on? v Yes: Continue with the next step. v No: Go to step 7 (See page 35). - Perform the following: 1.
Page 50 v Yes: Continue with the next step. v No: Go to “Cannot power on secondary frame or unit (no SRC)” on page 43. This ends the procedure. - Continue the IPL. Does the IPL complete successfully? v Yes: This ends the procedure. v No: Go to “Starting point for all problems”...
Page 51 No: Continue with the next step. v Yes: The uninterruptible power supply needs service: - For 9910 type UPS Call IBM Service Support. For all other UPS call the UPS provider. Go to step 16 (See page 40) to verify system.
Page 52 v No: Inform the customer that the ac voltage at the power outlet is not correct and reconnect the mainline ac power cables to the power outlet when the ac voltage at the power outlet is correct. This ends the procedure. 11.
Page 53: System Or Secondary Frame Cannot Be Powered Off
Note: Plug the other end of this cord into a compatible wall outlet. f. Attempt to power on the system. Does the system power on? v Yes: Go to step 12 (See page 40). v No: Go to step 5 (See page 38). System or secondary frame cannot be powered off For use by authorized service providers.
Page 54 No: Continue with the next step. Yes: Go to step 4 (See page 42). Ensure that the SPCN cables that connect the frames are connected and seated correctly at both ends. Does the frame power off, and is the Power On light off? v Yes: This ends the procedure.
Page 55: Cannot Power On Secondary Frame Or Unit (No Src)
Battery charger unit (see symbolic FRU “BATCHGR” on page 285), if installed - The SPCN frame-to-frame cable This ends the procedure. c. For system Models 830, 840, 870, 890, SB2, or SB3, perform the following: If installed, remove the battery power unit (see the Remove and replace procedures for the model or FC that you are working on).
Page 56 Note: Stage 2 frames (FC 9309) have a Rack Attention light on the frame control panel. v Yes: Continue with the next step. v No: Go to step 22 (See page 50). 3. Starting from J15 or J16 on the system unit, go to the first frame in the frame interconnect cable sequence on which one of the following conditions is present: v The Power Ready light is off.
Page 57 v No: Continue with the next step. v Yes: Exchange the PCC in the failing frame. Note: See the Remove and replace procedures topic, or the FC 504x Problem Analysis and Repair and Parts information (SY44-4934-00), or the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site , depending on the secondary frame you are working on.
Page 58 b. Use a multimeter to measure the ac voltage at the customer’s ac power outlet. Is the ac voltage from 200 V ac to 240 V ac or from 100 V ac to 127 V ac? v Yes: Continue with the next step. v No: Inform the customer that the ac voltage at the power outlet is not correct.
Page 59 v No: This ends the procedure. 18. Do SPCN optical cables A connect the failing frame B to the preceding frame in the string? .---------. (A) SPCN | System | Optical Cables -. .----- SPCN | Unit Optical Adapter ’----.----’ | +------------+ | | +------------+ | .----’----.
Page 60 v No: Exchange the power control compartment, AC module, or SPCN card (BKSPCN or TWRCARD) in the frame from which you removed the SPCN optical adapter. Note: See the Remove and replace procedures topic, or the FC 504x Problem Analysis and Repair and Parts information (SY44-4934-00), or the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site , depending on the secondary...
Page 61 g. Note the voltage reading on pin 3. Is the voltage on both pin 2 and pin 3 from 1.5 V dc to 5.5 V dc? v No: Continue with the next step. v Yes: Exchange the following FRUs one at a time. See the Remove and replace procedures topic, or the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site , depending on the secondary frame you are working on.
Page 62 22. Is the frame that will not power on part of a shared I/O tower loop? v Yes: Continue with the next step. v No: Go to step 24 (See page 50). 23. The failing frame can only be powered on by the system unit that is connected to it by the SPCN frame-to-frame cable.
Page 63 31. Perform the following: DANGER Dangerous voltage being measured. (RSFTD005) a. Disconnect the mainline ac power cable from the failing unit. b. Use a multimeter to measure the ac voltage at the end of the mainline ac power cable of the failing unit.
Page 64 v Yes: Continue with the next step. v No: Connect the ac power jumper cables correctly at both ends. This ends the procedure. 38. Are you working on a frame with an internal uninterruptible power supply? (FC 5033, 5034, or 5035 type) v No: Continue with the next step.
Page 65 42. Perform the following: a. Check the uninterruptible power supply breakers to ensure that they are in the On position. b. Check the battery connectors to ensure that they are seated c. Check the transformer connector to ensure that it is seated correctly. d.
Page 66 v No: Go to step 48 (See page 55). v Yes: Remove the SPCN optical adapter A from the preceding frame in the string that cannot become powered on. See Remove and replace procedures in the Repair and Parts information for the system.
Page 67 (A) SPCN Optical .----- (C) SPCN Adapter ----. Optical Cables .--- (B) SPCN .---------. Optical | System | Adapter | Unit ’----.----’ | +------------+ | | +------------+ | .----’----. .-------’-+ .-------’-+ .---------. J16| J15| | |Frame J16+-+J15 Frame| |Frame J16+-+J15 Frame| ’---------’...
Page 68 – SPCN frame-to-frame cable. This ends the procedure. 50. Perform the following: a. Follow the SPCN frame-to-frame cable back to the preceding frame in the string. b. Disconnect the SPCN cable from J16 on the AC module or SPCN card. c.
Page 69 Yes: Go to step 15 (See page 58). DANGER Dangerous voltage being measured. (RSFTD005) No: Use a multimeter to measure the ac voltage at the customer’s ac power outlet. Is the ac voltage from 200 V ac to 240 V ac or from 100 V ac to 127 V ac? –...
Page 70 Use a multimeter to measure the DC voltage at the battery charger unit outlets or ac voltage at the AC module and power distribution unit to the power supplies. Is the DC voltage from 145 V dc to 259 V dc for the battery charger unit or 200 V ac to 240 V ac for dual line cord units and power distribution units? No: Exchange the following (as installed): –...
Page 71 Is the SRC 1xxx xx2E? No: Go to “Starting point for all problems” on page 2. Yes: Continue with the next step. Do SPCN optical cables A connect the failing unit B to the preceding unit in the string? No: Go to step 19 (See page 59). Yes: Continue with the next step.
Page 72 SPCN card (see symbolic FRU “TWRCARD” on page 470) in the failing unit (first frame with a failure indication) SPCN card (see symbolic FRU “TWRCARD” on page 470) in the preceding unit in the string SPCN optical adapter A in the preceding unit in the string SPCN optical adapter B in the failing unit SPCN optical cables C between the preceding unit in the string and the failing unit (A) SPCN...
Page 73: Problem Isolation
No: Continue with the next step. Perform the following: Follow the SPCN frame-to-frame cable back to the preceding unit in the string. Disconnect the SPCN cable from J16 connector. Connect the negative lead of a multimeter to the system frame ground. Connect the positive lead of a multimeter to pin 2 of J16 connector.
Page 74: Bus, High-Speed Link (Hsl) Pips
Licensed internal code (LIC) PIPs Logical partition (LPAR) PIP Operations console PIPs Power PIPs Storage device I/O processor (SDIOP) PIPs Service processor PIPs SPCN PIPs Tape unit PIPs Twinaxial workstation I/O processor PIP Workstation adapter PIP Workstation adapter console PIP Bus, high-speed link (HSL) PIPs For use by authorized service providers.
Page 75: Breaking Down The Src
DANGER To prevent power from switching on automatically during service procedures, select manual or secure mode on the system unit control panel or disconnect the cables that connect to J15 and J16 on the frame being serviced. (RSFTD211) This page includes the following: v “Breaking down the SRC”: defines the fields of the SRC and their corresponding Control Panel function.
Page 76 3. Refer to the “Card positions” on page 65 in this page to search for the bus number, the multi-adapter bridge number, and the multi-adapter bridge function number that matches the system unit or I/O tower type where the bus is located. Table 2.
Page 77: Card Positions
C = The multi-adapter bridge c = The multi-adapter bridge Bus number The bus type is: number function number 010D HSL loop number 269 (decimal) Card positions: Use the table that contains the model you are working with. v Models 270 and 820 (See page 65) v Models 800, 810, and 825 (See page 66) v Model 830/SB2 (FC 9074), Model 840/SB3 (FC 9079) (See page 67) v Models 870 and 890 (FC 9094 and FC 8094), FC 5094, FC 5088 or FC 0588, and FC 8094) (See page...
Page 78 Table 4. Card position for Models 800, 810 and 825 Multi-adapter Multi-adapter Model Bus number bridge number in bridge function Position label and number in DSA number in DSA Item DSA points to PCI data width 800, 810 0001 Embedded IOP 800, 810 0001 PCI IOP or IOA card...
Page 79 Table 5. Card positions for Models 830/SB2 - FC 9074 Base I/O Tower, and Models 840/SB3 - FC 9079 Base I/O Tower Multi-adapter Multi-adapter bridge bridge number function number in Position label and PCI Bus number in DSA Item DSA points to: data width xxxx (assigned by PCI IOP or IOA card...
Page 80 Multi-adapter bridge Multi-adapter bridge function number in Position label and Bus number number in DSA Item DSA points to: PCI data width 001 - Models 870 and Service processor 890 Base I/O Tower (FC 9074, FC 9079 only (FC 9094 and only) FC 8094 bottom unit) 0 and 1...
Page 81 Multi-adapter bridge Multi-adapter bridge function number in Position label and Bus number number in DSA Item DSA points to: PCI data width PCI IOP or IOA card 0002 - Models 870 and 890 Base I/O Tower only (FC 9094 and FC 8094 bottom unit) Otherwise: xxxx (assigned by LIC)
Page 82 Multi-adapter bridge Multi-adapter bridge function number in Position label and Bus number number in DSA Item DSA points to: PCI data width PCI IOP or IOA card 0003 - Models 870 and 890 Base I/O Tower only (FC 9094 and FC 8094 bottom unit) Otherwise: xxxx (assigned by LIC)
Page 83 Multi-adapter bridge Multi-adapter number in bridge function Position label and PCI Bus number number in DSA Item DSA points to: data width xxxx (assigned by LIC) PCI IOP or IOA card C11 (64 bit/INS) xxxx (assigned by LIC) PCI IOP or IOA card C12 (32 bit) xxxx (assigned by LIC) PCI IOP or IOA card...
Page 84: Converting From Hsl Loop Number To Port Labels On The System Unit Or Processor Tower
Multi-adapter bridge Multi-adapter bridge number in function number in Position label and Bus number Item DSA points to: PCI data width xxxx (assigned by LIC) 0 and 1 xxxx (assigned by LIC) 2 and 3 IOP or IOA card xxxx (assigned by LIC) 6 and 7 IOA card xxxx (assigned by LIC)
Page 85 Decimal loop Hexadecimal System HSL port labels on system unit number loop number model NIC’s FRU position or processor tower 0102 HSL ports C0 and C1. Table 12. Loop number to NIC port location labels for Models 830/SB2, 840/SB3, 870, and 890 Decimal loop Hexadecimal...
Page 86 Decimal loop Hexadecimal System NIC’s FRU number loop number model position HSL port labels on system unit or processor tower ″A0″ and ″A1″ on the NIC card in position M30 010A Models 870 and 890 ″B0″ and ″B1″ on the NIC card in position M30 010B Models 870 and 890...
Page 87: Bus-Pip1
v “Bus PIP IOP-03” on page 92 Multi-adapter bridge (MAB) PIPs: v Bus-PIP MAB-02 v Bus-PIP MAB-03 v Bus-PIP MAB-04 “Bus PIP PCIBUS-PIP1” on page 99 “Bus PIP verify - RA” on page 101 rzar5bp8.htm″>Bus-PIP VERIFY - RA Bus-PIP1: For use by authorized service providers. You will need to perform BUS-PIP1 on an SPD Migrated Tower.
Page 88: Bus-Pip6
– Search the Product Activity Log (PAL) for the SRC that sent you here, and select Display —> Additional information. The DSA is word 7 of the SRC, and the bus number is the 4-leftmost characters. – Get the SRC from either the control panel or the main store dump display. The DSA is word 7 of the SRC and the bus number is the 4-leftmost characters.
Page 89: Bus-Pip9
Bus-PIP9: For use by authorized service providers. You will need to perform Bus-PIP9 on an SPD migrated tower. Go to “Bus-PIPs for migrated towers” for more information. Bus-PIP10: For use by authorized service providers. You will need to perform Bus-PIP10 on an SPD migrated tower. Go to “Bus-PIPs for migrated towers” for more information.
Page 90 e. Go to HSM in the Primary partition, and select Logical hardware resources —> System bus resources —> Display detail for each system bus on the Logical Hardware Resources on System Bus display until you find the bus with the same bus number you recorded for the IOP. f.
Page 91: Bus Pip Hsl-01
the FRU locations and failing components table in Locations — Models 840, SB3 system unit with processor tower and FC 9079 Base I/O Tower. Then, power on the system. This ends the procedure. v For Models 870 or 890: The console IOP is in the base I/O tower for the system unit. Exchange the IOP in card position C01 and then, power on the system.
Page 92 4. Exchange the FRU containing the HSL port on the failed link in the other system unit. If the error was cleared up by exchanging the HSL port on the failed link, Verify the repair. 5. If you are working on a system Model 800, 810, 825, 870, or 890, then use symbolic FRU “BUSCBL1, BUSCBL2, BUSCBL3, or BUSCBLx”...
Page 93 5. Switch the two bus cables on the second I/O tower’s failed port so that the cable that was connected to port 1 will now be in port 0, and the cable that was connected to port 0 will now be in port 1. Attention: You must fully connect the cable and tighten the connector’s screws within 30 seconds of when the cable makes contact with the port.
Page 94: Bus Pip Hsl-02
7. Select Display system information and note the power controlling system. This info may be needed for concurrent replacement at a later time. 8. Select Cancel twice to return to the previous screen. 9. Go to each resource name (found above) and select Associated packaging resource(s). This gives the description of the failing item and the frame ID.
Page 95 e. For the loop with the failure, select Resources associated with loop . f. For the HSL I/O Bridge with the resource name that you recorded, select Associated packaging resources. g. Record the frame ID and card position. Record this information for the first failing link in HSL link status diagnosis form.
Page 96: Bus Pip Hsl-03
v No: Wait at least 30 seconds and then continue with the next step. v Yes: Clean the HSL cable connector and port using the tools and procedures listed in symbolic FRU “OPT_CLN” on page 407. Then, continue with the next step. 16.
Page 97: Bus Pip Hsl-04
a. Select Cancel to return to the Logical hardware associated with HSL ring display. b. For the HSL I/O adapter with the name of the ″first″ failing resource, select Display detail —> Follow leading port. You have located the ″second″ failing resource on the link. c.
Page 98 v No: You have found the first half of a ″failing″ link. Choose from the following options: – If this is your first time through steps 1 through 7, go to step 8 (See page 86). – If this is your second time through steps 1 through 7, go to step 9 (See page 86) 6.
Page 99: Bus Pip Hsl-05
5. Is the connection an optical link? v No: Wait at least 30 seconds, and then continue with the next step. v Yes: Clean the HSL cable connector and port using the tools and procedures listed in symbolic FRU “OPT_CLN” on page 407. Then, continue with the next step. 6.
Page 100: Bus Pip Hsl-07
2. Select Start a service tool —> Hardware service manager —> Logical hardware resources —> High-speed link (HSL) resources. 3. Move the cursor to the HSL loop that you want to examine, and select Resources associated with loop. 4. Search for Remote HSL NICs on the loop. Are there any Remote HSL NICs on the loop? v Yes: You have determined that there are other systems connected to this loop.
Page 101: Bus Pip Iop-01, Iop Reset
Starting with the frame ID and HSL port location label for one end of an HSL cable, determine the frame ID and port location label for the other end. 1. Sign on to SST or to DST if you have not already done so. 2.
Page 102: Bus Pip Iop-02, Isolate To Failing I/O Adapter Resource
1. Go to the SST/DST display in the partition which reported the problem. Use STRSST if OS/400 is running, use function 21 if STRSST does not work, or IPL the partition to DST. 2. On the Start Service Tools Sign On display, type in a User ID with QSRV authority and Password. 3.
Page 103 c. Repeat this step until you find the IOP with the same DSA. 8. Select Cancel, and then go to step 12 (See page 91). 9. Locate the I/O processor in HSM by performing the following for each IOP: a. Select Associated packaging resource(s)—>Display detail. b.
Page 104: Bus Pip Iop-03
v Yes: Move the cursor to another IOA assigned to the IOP, choosing IOAs with a status of ″unknown″ or ″disabled″ before moving on to IOAs with a status of ″operational.″ Go to step 14 (See page 91). 18. The failing IOA is located. Exchange the I/O adapter that you just powered off. Use the location you recorded in step 14 to locate the IOA.
Page 105 3. When this procedure instructs you to power on the system or partition, power off or power on only the partition that reported the problem by selecting Work with system partitions under SST/DST. Then, from the Primary partition, use HSM concurrent maintenance to power off the card positions that you are instructed to work with.
Page 106: Bus Pip Mab-02
Does the SRC or failure that sent you to this procedure occur? v No: Power off the system or partition. Then, continue with the next step. v Yes: Call your next level of support. This ends the procedure. 17. Reinstall, in their original positions, the remaining I/O adapter cards that you removed. Does the SRC or failure that sent you to this procedure occur? v Yes: Call your next level of support.
Page 107: Bus Pip Mab-03
Use this procedure to determine if the multi-adapter bridge is failing when the symbolic FRU PIOCARD is in the failing item list, with other failing items that have a multi-adapter bridge as a component. The procedure will start with the failing item list for the SRC that sent you here. It will determine if PIOCARD should be removed from the failing item list that you are working in.
Page 108 SRC formats. Verify that the multi-adapter bridge is the correct one by matching the resource name on the display with the resource name in the Service Action Log (SAL) for the problem that you are working on. 5. Select Include non-reporting resources. 6.
Page 109: Bus Pip Mab-04
v No: The failing item was the multi-adapter bridge FRU that you just exchanged. Reinstall all of the other IOPs and I/O adapters that you removed during this procedure. Go to “Bus PIP verify - RA” on page 101. This ends the procedure. v Yes: Contact your next level of support.
Page 110 remove and replace procedures for the IOPs and IOAs, locate the card positions in the FRU locations and failing items table for the frame type you recorded. FRU locations and failing items tables are in Locations and addresses. 5. Power on the system or partition. Does the SRC or failure that sent you to this procedure occur? v No: Continue with the next step.
Page 111: Bus Pip Pcibus-Pip1
v Yes: Call you next level of support. This ends the procedure. 15. Exchange the card multi-adapter bridge’s FRU at the card position that you determined for it. To determine the remove and replace procedure for the multi-adapter bridge’s FRU, locate the FRU’s card position in the FRU locations and failing items table for the frame type that you recorded.
Page 112 Sign onto SST or to DST if you have not already done so. Select Start a service tool—>Hardware service manager—>Logical Hardware Resources—>System bus resources. Put the bus number in the System bus(es) to work with field. Then, select Include non-reporting resources, and examine the display.
Page 113: Bus Pip Verify - Ra
Search for the ″System Bus″ resource identified in the BBBB field of the DSA, by moving the cursor to each ″System Bus″ resource and selecting Display detail. Do this until you locate the bus number that matches the decimal bus number value that you recorded from the DSA. Record the resource name of the bus for later use.
Page 114 v If an expansion tower was powered off during the service action, does the expansion tower power on complete successfully? v If any IOP or IOA card locations were powered off using concurrent maintenance during the service action, do the slots power on successfully? v If you exchanged a FRU that should appear as a resource or resources to the system, such as an IOA, or I/O bridge, does the new FRU’s resource appear in HSM as operational? –...
Page 115: Communications Pip
Are there any configuration mismatches? v No: Continue with the next step. v Yes: Ask your next level of support for assistance. This ends the procedure. 11. You have verified the repair of the system bus. a. If for this service action only an expansion tower was powered off or only the concurrent maintenance function was used for an IOP or IOA, then go to step 12 (See page 103).
Page 116 Communications IOAs are tested by using the Verify option on the port resource. 4. Run the IOA/IOP test(s). This may include any of the following: v Adapter internal test v Adapter wrap test (requires adapter wrap plug - available from IBM or your hardware service provider). v Processor internal test...
Page 117: Disk Unit Pip
Yes: Verify the external cable by running the cable wrap test. A wrap plug is required to perform the test. This plug is available from IBM or your hardware service provider. Wrap plug part numbers can be found in Table 3. Cleaning, testing, and miscellaneous parts in the Type, model, and part number list page.
Page 118 problem (see System reference codes) before performing an IPL. Contact your next level of support as necessary for assistance with SCSI bus problem isolation. If the problem is not corrected, continue with the next step. 3. Perform an IPL to dedicated service tool (DST) (see Dedicated Service Tools (DST) in the iSeries Service Functions information).
Page 119 v No: Continue with the next step. v Yes: Go to step 12 (See page 107). 9. Does either the Disk Configuration Error Report, the Disk Configuration Attention Report, or the Disk Configuration Warning Report display appear with one of the following listed? v Missing disk units in the configuration v Missing mirror protection disk units in the configuration v Device parity protected units in exposed mode...
Page 120: Intermittent Pips
v Yes: The failing items that FI code FI01106 identified are not failing. The load-source disk unit may be failing. Use the original SRC and exchange the failing items, starting with the highest probable cause of failure (see the failing item list for this reference code in the System reference code tables).
Page 121: Int-Pip5 External Noise On Twinaxial Cables
DANGER To prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones. (RSFTD003) 1. Ask the customer if an electrical storm was occurring at the time of the failure. This determines if lightning could have caused the failure.
Page 122: Int-Pip7 Electromagnetic Interference (Emi)
2. See chapter 9 in the iSeries Technical Information Manual SY44-0008, and use it to check for any cable problems. 3. For more information, see the IBM 5250 Information Display Systems — Planning and Site Preparation Guide, GA21-9337. This ends the procedure.
Page 123 Use the procedures for checking receptacles in Electrical Safety for IBM Service Representatives, S229-8124. 6. For each unit, check continuity from a conductive area on the frame to the ground pin on the plug. Do this at the end of the mainline ac power cable.
Page 124: Int-Pip9 Utility Power And Battery Power Units
Do this to determine if a wire with primary voltage on it has been swapped with the ground wire, causing an electrical shock hazard. Use the procedures for checking receptacles in Electrical Safety for IBM Service Representatives, S229-8124.
Page 125 9. The equipment that is attached to the iSeries system, such as workstations and printers, must be attached to the power distribution network for the system when possible. 10. Each unit in the iSeries system must have a circuit breaker that controls only the ac voltage to that unit.
Page 126: Int-Pip14 Station Protectors
v Peak load current is the steady state peak current of the iSeries system as determined by the power profile. For example, if the de-rating factor of the uninterruptable power supply is calculated to be 0.707, then the uninterruptable power supply must not be used more than 70.7% of its kVA-rated capacity. If the kVA rating of the uninterruptable power supply is 50 kVA, then the maximum allowable load on it is 35.35 kVA (50 kVA multiplied by 0.707).
Page 127: Int-Pip20 Performance Problems
3. Inform the customer that performance could possibly be improved by having a system engineer analyze the conditions. 4. Inform the customer that IBM has a Performance Tools Licensed Program Product (5728-PT1) for sale. This helps determine the areas of the system that need tuning.
Page 128: Licensed Internal Code (Lic) Pips
v No: The problem is not intermittent. If you were sent here from System Reference Codes, return there and follow the procedure for a problem that is not intermittent. If the problem continues, replace the service processor hardware (SYMBOLIC FRU = “SVCPROC” on page 464).
Page 129: Lic-Pip1
6. Copy the system configuration list. See Printing the System Configuration List in the iSeries Service Functions information. 7. Provide the dumps to IBM Service Support. 8. Check the Logical Hardware Resource STATUS field using Hardware Service Manager. If the status is not Operational then IPL the IOP using the I/O Debug option.
Page 130: Lic-Pip3
21. Has the system stopped with an SRC at the control panel? v Yes: Use the new SRC and go to the System reference codes topic. This ends the procedure. v No: Provide the dumps to IBM Service Support. This ends the procedure.
Page 131: Lic-Pip4
1. If the system has logical partitions, perform this procedure from the logical partition that reported the problem. To determine if the system has logical partitions, go to Determine if the system has logical partitions before continuing with this procedure. 2.
Page 132: Lic-Pip7
2. Select function 21 (Make DST Available) on the control panel and press Enter to start DST again. Does the DST Sign On display appear? v Yes: Perform the following (see Dedicated Service Tools (DST) in the iSeries Service Functions information): a.
Page 133 5. Perform the following: a. Go to the DST main menu. b. On the DST sign-on display, enter the DST full authority user ID and password (see Dedicated Service Tools in the iSeries Service Functions information). c. Select Start a service tool—>Hardware service manager. d.
Page 134 BBBB Bus number Card direct select address board address 11. Use the BBBBCcbb information and refer to Locations and addresses to determine the failing IOP and its location. 12. Go to “Bus-PIP5” on page 75 to isolate an I/O adapter problem on the IOP you just identified. If that procedure fails to isolate the problem, return here and continue with the next step.
Page 135: Lic-Pip8
19. Ask your next level of support for assistance and report a Licensed Internal Code problem. You may be asked to verify that all PTFs have been applied. If you are asked to perform the following, see the iSeries Service Functions information: v Copy the main storage dump from disk to tape or diskette, see Working with Storage Dumps.
Page 136 v Looking at word 3 on the Problem summary form that was filled out earlier. v Selecting characters 9-16 of the top 16 character line of function 12 (word 3). 4. Refer to the 4 leftmost characters of word 3, which are the cause code. Then, find the cause code and isolation instructions below.
Page 137 Are the problem disk units 432x, 660x or 671x disk units? v No: Continue with the next step. v Yes: Go to step 5 (See page 125). 4. Attempt to get all devices attached to the MSIOP to Ready status by performing the following: a.
Page 138 v No: Go to step 15 (See page 126). 12. Select option 5. Do the missing units have device parity protected status? (Device parity protection status is indicated by ″DPY/″ as the first four characters of the status.) v Yes: Continue with the next step. v No: Go to step 14 (See page 126).
Page 139 v No: Continue with the next step. v Yes: Go to step 24 (See page 127). 23. Go to the service information for the specific disk unit listed below and perform the action indicated. Then return here and answer the question below the listed disk units. v 9337 disk unit: Go to the Starting Problem Analysis section of the 9337 Service Information.
Page 140 v If no reference code appears and the IPL completes successfully, the problem is corrected. v If a different reference code appears, use it to correct the problem (see System Reference Codes). This ends the procedure. 0006: There are new devices attached to the system that do not have Licensed Internal Code installed. Ask your next level of support for assistance.
Page 141 5. Search the entries on the Log Analysis Report display for system reference codes associated with the missing disk units. 6. Go to System Reference Codes and use the SRC information to correct the problem. This ends the procedure. 000B: Some system IOPs require cache storage be reclaimed. (TM) 1.
Page 142 2. Perform an IPL. You will be prompted for the system serial number. This ends the procedure. 0012: The operation to write the vital product data (VPD) to the control panel failed. Exchange the multiple function I/O processor card (see Remove and replace procedures). For the location of the card, see Locations and addresses.
Page 143 (TM) 1. Select Manual mode and perform an IPL to DST (see Performing an IPL to DST in the iSeries Service Functions information). Does the Disk Configuration Error Report display appear? v Yes: Does a ″Load source failure″ message appear in the list? –...
Page 144 Select Bypass the system password. b. Have the customer contact the marketing representative immediately to order a new system password from IBM This ends the procedure. 0022: A different compression status was expected on a reporting disk unit.
Page 145 5. Search the entries on the Log Analysis Report display for system reference codes associated with the missing disk units. 6. Go to System Reference Codes and use the SRC information to correct the problem. This ends the procedure. 0024: The system type or system unique ID needs to be entered. (TM) 1.
Page 146: Lic-Pip12
There is not enough main storage capacity. For details about how much more capacity is required, see the ″Insufficient Main Storage Capacity″ screen, which is displayed when the system is IPLed in manual mode. Typically, this error occurs when you have moved memory between logical partitions, and one partition no longer has a sufficient amount of main storage.
Page 147 v Word 8 contains the number of missing disk units. Are the problem disk units 432x, 660x, or 671x Disk Units? v Yes: Continue with the next step. v No: Attempt to get all devices attached to the IOP to Ready status by performing the following: a.
Page 148 v 432x, 660x, 671x Disk Units: Use SRC 3002 in (432x, 660x, 671x, 673x) Disk Unit Reference Codes and exchange the FRUs shown one at a time. Did the disk unit service information correct the problem? v No: Continue with the next step. v Yes: This ends the procedure.
Page 149 Use the Service Action Log to find system reference codes associated with the missing disk units by changing the From: Date and Time on the Select Timeframe display to a date and time prior to when the user attempted to vary on the IASP. For information on how to use the Service Action Log, see “Use the service action log”...
Page 150: Lic-Pip13
The system version and release must be upgraded to be the same as the system version and release in which the IASP was created. This ends the procedure. 0030: The mirrored IASP configuration source disk unit has a disk configuration status of unknown and is missing from the disk configuration.
Page 151 v Yes: Print all product activity logs. Print the LIC LOGs with a major code of 1000. Provide your next level of support with this information. This ends the procedure. v No: This ends the procedure. 6. Are characters 7-8 of the top 16 character line of function 12 (2 rightmost characters of word 2) equal to 13 or 17? v Yes: Continue with the next step.
Page 152 Note: For 2105 and 9337 Disk Units, characters 4-8 of the bottom 16 character line of function 13 (5 rightmost characters of word 8) contain the disk unit serial number. v Characters 13-16 of the bottom 16 character line of function 13 (4 rightmost characters of word 9) contain the disk unit reference code.
Page 153 v Characters 9-16 of the top 16 character line of function 13 (word 7) contain the IOP direct select address. v Characters 1-8 of the bottom 16 character line of function 13 (word 8) contains the disk unit type, level and model number. Are characters 1-4 of the bottom 16 character line of function 13 (4 leftmost characters of word 8) equal to 9337? v No: Find the table for the disk unit type (characters 1-4 of the bottom 16 character line of function...
Page 154 v Yes: Continue with the next step. v No: Go to step 25 (See page 142). 24. Does the system continue normal operation in 3 to 4 minutes? v No: Go to step 26 (See page 142). v Yes: Go to step 28 (See page 142). 25.
Page 155 v No: A different SRC or reference code occurred. Use the new SRC or reference code to correct the problem (see System Reference Codes). This ends the procedure. 31. Are characters 13-16 of the bottom 16 character line of function 13 (4 rightmost characters of word 9) on the Problem Summary Form you filled out in step 29 (See page 142) equal to 0000? v Yes: Continue with the next step.
Page 156: Logical Partition (Lpar) Pip
b. Copy the main storage dump to removable media (see Working with Storage Dumps in the (TM) iSeries Service Functions information). c. Provide your next level of support with this information. This ends the procedure. v Yes: Use the SRC information from the original failure and return to System Reference Codes. Analyze the problem using the data in characters 9-16 of the bottom 16 character line of function 13 (word 9) on the Problem Summary Form in place of word 1.
Page 157 5. Is the resource for one of the B600 5311 SRCs the load source device and are all of the other B600 5311 entries for resources which are non-configured disk units? Note: To determine if a disk unit is a non-configured disk unit, refer to the ″Work with disk unit options″...
Page 158: Operations Console Pips
10. None of the resources that are associated with the B600 5311 SRCs are disk units that were added to the partition since the last IPL of the partition. Has a scratch install recently been performed on the partition that is reporting the error(s)? v No: Continue with the next step.
Page 159: Operations Console-Pip1
– A6xx 5004 or B6xx 5004 – A6xx 5007 or B6xx 5007 – A6xx 5008 or B6xx 5008 v The status in the iSeries Operations Console window remains ″Connecting console″. The following symptoms can be caused by a defective remote control panel cable: v Remote control panel (hung) System control panel functions.
Page 160 – A6xx 5007 or B6xx 5007 – A6xx 5008 or B6xx 5008 v The status in the iSeries Operations Console window remains ″Connecting console″. 1. If the system has logical partitions, perform this procedure only from the logical partition that reported the problem.
Page 161: Operations Console-Pip2
10. In the Bits per second field, select 9600 and then click OK. Failure to set the speed to 9600 will result in all garbage for text and you will not see the desired results of this test. The Hyperterminal window will open and should show Connected in the lower left corner of the window.
Page 162: Operations Console-Pip3
Note: The parallel port must be EPP 1.9 compliant, though not all PC manufacturers allow the port to be dedicated to that setting. To determine this setting, check with the PC manufacturer. 2. Ensure that the Operations Console has an active connection. 3.
Page 163 – No: Continue with the next step. – Yes: The ASYNC adapter was not detected. Ensure that the ASYNC adapter card is installed, or replace the IOA and try again. This ends the procedure. v Yes: Report the problem to your next level of support. This ends the procedure.
Page 164: Power Pips
v Yes: The console did not respond. Word 14 contains the number of attempts made. Word 15 contains the card position. The system is inserted into the network but there is no connection to the client (PC). Verify the configuration for the network at the system and client; verify the configuration of Operations Console.
Page 165: Power Pip3
Power PIP3: For use by authorized service providers. Use this procedure to isolate a failure in the system power. You will be testing the battery power unit for correct operation. Read the “Power PIPs” on page 152 for important safety information before servicing the system.
Page 166 Follow the instructions for the Model you are working on: v Model 270 (See page 154) v Models 800 and 810 (See page 156) Instructions for Model 270 1. If the system has logical partitions, perform this procedure only from the Primary partition’s console and the system control panel.
Page 167 b. Remove the power supply from the system unit and replace it with the new one. c. Power on the system. Does a power reference code occur? v Yes: Perform the following: a. Remove the new power supply that was installed in step 6 (See page 154) and reinstall the original power supply.
Page 168 – No: Repeat this step. – Yes: Install all parts removed in this procedure and go to “Starting point for all problems” on page 2. This ends the procedure. v No: Exchange the last I/O device you disconnected in this step. See the Remove and replace procedures for the model you are working on.
Page 169 b. Install the AMD that you removed in step 4 (See page 156) into its original location. c. Repeat step 4 (See page 156). 6. Perform the following: a. Power off the system. b. Remove the power supply from the system unit and replace it with the new one. c.
Page 170: Power Pip5
b. Disconnect one of the I/O devices (tape, diskette, optical, or disk units) you connected in step 10 (See page 157). c. Power on the system. Does a power reference code occur? v No: Exchange the last I/O device you disconnected in this step. See the Remove and replace procedures for the model you are working on.
Page 171 b. Remove one of the memory cards that was not previously removed in this procedure and replace it with the new one. c. Power on the system. Does a power reference code occur? v Yes: Continue with the next step. v No: The memory card that was removed in this step was the failing item.
Page 172: Power Pip6
a. Power off the system. b. Disconnect one of the cards you connected in step 10 (See page 159). c. Power on the system. Does a power reference code occur? v Yes: Continue with the next step. v No: Exchange the last card you disconnected in this step (see Remove and replace procedures). This ends the procedure.
Page 173 a. Power off the frame or system that you are working on. Frames with FC 5078 or FC 0578 attached - trace and remove the lower frame power supply ac jumper cables at the AC input/battery charger, or at the AC modules. b.
Page 174 v No: Exchange the first power supply in order left installed in step 3b (See page 161). This ends the procedure. 6. Perform the following: a. Power off the frame or system that you are working on. Frames with an FC 5078 or FC 0578 attached - trace and remove the lower frame power supply ac jumper cables at the AC input/battery charger, or at the AC modules.
Page 175 d. Power on the frame or system that you are working on. Frames with an FC 5078 or FC 0578 attached - reconnect the lower frame power supply ac jumper cables at the AC input/battery charger, or at the AC modules. Does a power reference code occur? v Yes: Continue with the next step.
Page 176 v Yes: Exchange the last I/O device you reconnected in this step. See the Remove and replace procedures for the model you are working on. This ends the procedure. 15. Have you reconnected all the I/O devices? Yes: This ends the procedure. v No: Repeat steps 14a (See page 163), 14c (See page 163), and 14d (See page 163).
Page 177 b. Reconnect the next power supply in order. c. Power on the unit that you are working on. Units with FC 5088 or FC 0588 attached - reconnect the lower frame power supply ac jumper cables at the power supplies.) Does a power reference code occur? v Yes: Exchange the power supply reconnected in this step.
Page 178: Power Pip7
Power on the unit you are working on. Units with an FC 5088 or FC 0588 attached - reconnect lower unit power supply ac jumper cables at the power supplies. Does a power reference code occur? Yes: Continue with the next step. No: Go to step 15 (See page 166).
Page 179 A power supply is reporting a load fault. Read the “Power PIPs” on page 152 for important safety information before servicing the system. 1. If the system has logical partitions, perform this procedure only from the Primary partition’s console and the system control panel. To determine if the system has logical partitions, go to Determine if the system has logical partitions before continuing with this procedure.
Page 180: Power Pip8
b. Remove one of the AMDs from the system that was not previously removed during this procedure. (Disregard an AMD SRC if it occurs during this step.) c. Power on the system. Does a power reference code occur? v Yes: Have you removed all of the AMDs one at a time? –...
Page 181 Instructions for Models 270, 820, 830, 840, SB2, and SB3 If the system has logical partitions, perform this procedure only from the Primary partition’s console and the system control panel. To determine if the system has logical partitions, go to Determine if the system has logical partitions before continuing with this procedure.
Page 182 Power on the frame by reconnecting the ac power cables to the unit that you are working on. Does a power reference code occur? Yes: Continue with the next step. No: The B02 assembly that you removed in this step is the failing item. This ends the procedure.
Page 183 Power off the frame that you are working on, by removing the line cords at the FC 5078, FC 0578, FC 5088, and FC 0588 power supplies. Remove and label all cards installed in the PCI backplane area. Reconnect the ac power cable to the unit. Power on the frame by reconnecting the ac power cables to the unit that you are working on.
Page 184: Power Pip9
No: The B02 assembly that you removed in this step is the failing item. This ends the procedure. Perform the following: Power off the frame that you are working on, by removing the line cords at the FC 5078, FC 0578, FC 5088, and FC 0588 power supplies.
Page 185 3. Perform the following: a. Power off the system. b. Disconnect all the I/O devices (tape, diskette, optical, and disk units) from the expansion unit or I/O tower you are working on by sliding them partially out of the unit (see Remove and replace procedures).
Page 186 9. Have you removed all of the power supplies one at a time? v Yes: Perform the following: a. Remove the new power supply that was installed in step 8 (See page 173), and reinstall the original power supply. b. Replace the BACKPLN (see symbolic FRU “BACKPLN” on page 284). This ends the procedure.
Page 187: Power Pip11
v No: Repeat step 14 (See page 174). v Yes: Reinstall all the parts and go to “Analyze power problems” on page 31. This ends the procedure. 16. Perform the following: a. Power off the system. b. Disconnect one of the disk units in the frame you are working on: FC 7104, or FC 7116 system unit expansion (DB2, DB3), FC 5075 (DB1), or FC 5095 I/O tower (DB1, DB2).
Page 188 Is the ac voltage from 200 V ac to 240 V ac? On a FC 5095 the ac voltage may also be 100 V to 127 V ac. – Yes: Continue with the next step. – No: Go to step 7 (See page 177). Are you working on a Model 800, 810, 820, or 825 system, or an FC 5075, FC 5078, FC 0578, FC 5088, FC 0588, FC 5095, FC 0595 I/O expansion? No: Continue with the next step.
Page 189 Reference code Position 00AC Replace P01-P02 until the failing unit is found. 1510 1520 This ends the procedure. 5. Perform the following: a. Reconnect the ac line cord to AC module/battery charger. b. Remove the ac jumper cable at the power supply. See Table 6 (See page 177) below. c.
Page 190 Yes: Exchange the failing ac line cord. This ends the procedure. No: Perform the following: Inform the customer that the ac voltage at the power outlet is not correct. Reconnect the ac line cords to the power outlet. This ends the procedure. Is the SRC 1xxx-00AC? No: Continue with the next step.
Page 191 Figure 2. Dual line cord drawing for an FC 5078, FC 0578, FC 5088, or FC 0588 installed on an FC 5094 or FC 9094 Analyze hardware problems...
Page 192 Locate the ac line cord on the External Power Connector, or the ac jumper cord for the SRC you are working on. Attention: Do not disconnect the other system line cord when powered on. Continue with the next step. Perform the following: a.
Page 193 No: Continue with the next step. Yes: Exchange the failing power supply: Table 7. Failing power supply for Model 820 See Locations — Model 820 Reference code Position 00AC Replace P01-P03 until the failing unit is found. 1510 1520 1530 Table 8.
Page 194 Table 12. Failing power supply for FC 5095 and FC 0595 See Locations — FC 5095, FC 0595 Expansion I/O Tower Reference code Position 00AC Replace P01-P02 until the failing unit is found. 1510 1520 This ends the procedure. Perform the following: a.
Page 195 c. Use a multimeter to measure the ac voltage at both ac power cables. Is the ac voltage from 200 V ac to 240 V ac or (for Models 870 or 890 processor units) 432 V ac to 508 V ac? v No: Exchange the failing ac line cords.
Page 196 Is the SRC 1xxx-1510 or 1910? No: Continue with the next step. Yes: Perform the following: See Locations and addresses for the model you are working on to determine the location of power supply P01 (SRC 1xxx 1510) or PP1 (SRC 1xxx 1910), and the AC module it is connected to.
Page 197: Storage Device I/O Processor (Sdiop) Pips
Is the ac voltage form 200 V ac to 240 V ac? On a FC 5095 the ac voltage may also be 100 V to 127 V ac. No: Continue with the next step. Yes: Go to step 14 (See page 185). 13.
Page 198 DANGER To prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or disconnect signal cables. (RSFTD004) DANGER To prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones.
Page 199: Sdiop-Pip1
Use a soft, lint-free cloth or lens tissue. Always handle the disc by the edges to avoid finger prints. v If it is tape, clean the recording head in the tape unit. Use the correct IBM Cleaning Cartridge Kit.
Page 200 5. Perform an IPL to DST. See Performing an IPL to DST in the iSeries Service Functions information. Does an SRC appear on the control panel? v No: Continue with the next step. v Yes: Go to step 9 (See page 188). 6.
Page 201: Sdiop-Pip13
code list and Remove and replace procedures). Perform the remaining steps of this procedure after you exchange each FRU until you determine the failing FRU. Note: If you exchange a disk unit, do not attempt to save customer data until instructed to do so in this procedure.
Page 202 Unit reference code (URC) SCSI bus 3102 3103 1. If the system has logical partitions, perform this procedure from the logical partition that reported the problem. To determine if the system has logical partitions, go to Determine if the system has logical partitions before continuing with this procedure.
Page 203 a. Power off the system or the expansion tower (see Power on/off the system and logical partitions). b. Find the I/O card identified in the failing item list. c. Remove the I/O card and install a new I/O card (see Remove and replace procedures). This item has the highest probability of being the failing item.
Page 204: Sdiop-Pip16
a. Power off the system or the expansion tower (see Power on/off the system and logical partitions). b. Remove the I/O card you installed in step 7 (See page 190) of this procedure and install the original I/O card. Note: Do not power on the system or the expansion tower now. A device connected to the I/O card could be the failing item.
Page 205 Note: On some of these displays, you must press F11 to display reference codes. The characters under Type are the same as the 4 leftmost characters of word 1. The characters under Reference Code are the same as the 4 rightmost characters of word 1. –...
Page 206 Note: On some of these displays, you must press F11 to display reference codes. The characters under Type are the same as the 4 leftmost characters of word 1. The characters under Reference Code are the same as the 4 rightmost characters of word 1. –...
Page 207: Sdiop-Pip17
17. The last device you disconnected may be the failing item. Exchange the last device you disconnected. See the Remove and replace procedures. Note: Before exchanging a disk drive, you should attempt to save customer data. Go to Start disk service here before exchanging a disk unit.
Page 208 v No: You cannot continue isolating the problem. Use the original SRC and exchange the failing items, starting with the highest probable cause of failure (see the failing item list for this reference code in the System Reference Codes) topic. If the failing item list contains FI codes, see “Failing items” on page 249 to help determine part numbers and location in the system.
Page 209: Sdiop-Pip18
information). Does this correct the problem? – No: Ask your next level of support for assistance. This ends the procedure. – Yes: This ends the procedure. v No: Perform the following: a. Remove the device. b. Perform an IPL to DST (see Performing an IPL to DST in the iSeries Service Functions information).
Page 210 v Yes: Continue with the next step. v No: You cannot continue isolating the problem. Use the original SRC and exchange the failing items, starting with the highest probable cause of failure (see the failing item list for this reference code in System Reference Codes).
Page 211: Sdiop-Pip19
SDIOP-PIP19: For use by authorized service providers. You were sent to this procedure from Unit reference code (URC) 9010, 9011, or 9013. If the failing item is in a migrated tower, use the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site to fix the problem.
Page 212 5. There are three possible ways to correct the problem: a. Find the missing devices and install them in the correct physical locations in the system. If you can find the missing devices and want to continue with this repair option, then continue with the next step.
Page 213: Sdiop-Pip21
v No: Select Work with disk unit recovery —> Disk unit problem recovery procedures, and continue with the next step. 9. Select Initialize and format disk unit. 10. Follow the online instructions to format and initialize the disk units. 11. Perform an IPL from disk. Does the IPL complete successfully? v No: Go to “Starting point for all problems”...
Page 214: Sdiop-Pip22
Have you determined the location of the I/O card and disk unit that is causing the problem? v Yes: Exchange the disk unit that is causing the problem. See Start disk service here. This ends the procedure. v No: Ask your next level of support for assistance. This ends the procedure.
Page 215 You were sent to this procedure from URC 9008. 1. If the system has logical partitions, perform this procedure from the logical partition that reported the problem. To determine if the system has logical partitions, go to Determine if the system has logical partitions, before continuing with this procedure.
Page 216: Sdiop-Pip26
6. Is the I/O card capable of supporting the devices attached, or is it in the correct mode to support the devices attached? Note: For information on I/O card modes, see Storage I/O card modes and jumpers. v Yes: Do you want to continue using these devices with this I/O card? –...
Page 217 v If you cannot enter a command at the console, perform an IPL to DST (see Performing an IPL to (TM) DST in the iSeries Service Functions information). v If you cannot perform a type A or B IPL, perform a type D IPL from removable media. 4.
Page 218: Sdiop-Pip27
c. Select Initialize and format disk unit for each disk unit. When the new disk unit is initialized and formatted, the display shows that the status is complete. This may take 30 minutes or longer. The disk unit is now ready to be added to the system configuration. This ends the procedure.
Page 219: Sdiop-Pip28
4. See Locations and addresses and find the diagram of the system unit, or the expansion unit. Find the card slot that is identified by the I/O card direct select address (DSA) and unit address. If there is no IOA with a matching DSA and unit address, the IOP and IOA are one card. Use the IOP with the same DSA.
Page 220: Sdiop-Pip29
You were sent to this procedure with a unit reference code of 9052. If the failing item is in a migrated tower, use the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site to fix the problem.
Page 221: Sdiop-Pip31
v If the I/O adapter is attached to an auxiliary cache I/O adapter, ensure that the SCSI cable on the last port of the new replacement storage I/O adapter is connected to the auxiliary cache I/O adapter. For a list of auxiliary cache I/O adapters, see the Type, model, and part number list. This ends the procedure.
Page 222: Sdiop-Pip32
v The removable cache card from the new storage I/O adapter (this applies to only some 2780 I/O adapters). See Type 2748, 2757, 2763, 2778, 2780, 2782, 5703 - Cache directory card. v If the I/O adapter is attached to an auxiliary cache I/O adapter, ensure that the SCSI cable on the last port of the new replacement storage I/O adapter is connected to the auxiliary cache I/O adapter.
Page 223: Sdiop-Pip34
v Yes: Continue with the next step. 3. Does the disk unit contain data that needs to be saved? v Yes: Continue with the next step. v No: Initialize and format the disk units. Attention: Any data on the disk unit will be lost. Perform the following: a.
Page 224: Sdiop-Pip41
v The storage I/O adapter is connected to a non-operational auxiliary cache I/O adapter Perform the following: 1. Ensure that the SCSI cable on the last port of the storage I/O adapter is connected to the auxiliary cache I/O adapter. Do the following: a.
Page 225: Service Processor Pips
Table 1. Storage device I/O card FRU locations FRU description Location procedure Diskette adapter (type 6146 Use the location information in the service action log if it is available. If the location is or type 6147) not available, find the address. See SRC address formats. Use the address to find the location.
Page 226: Sp-Pip42
– Model 820 - System unit backplane - MB1 and power distribution board - PB1 (PB1 and MB1 are included in the tower card) – Model 825 - System unit backplane - CB1 – Models 830/SB2 with FC 9074 - System unit backplane (MB1) –...
Page 227 The failing item is a card, cable or card enclosure connected to bus 1 that might cause an interface failure between the service processor and the IPL load-source device. 1. Perform this procedure by selecting Manual mode on the control panel. 2.
Page 228 Value for EEEE Value for AAAAAAAA Recommended Service Action: A command to the IOP at DSA IIIIIIII timed out. It is not known whether the timeout was due to a problem with the IOP, with the storage IOA, with 2108 DDD00032 the load source device unit, or with the device interface.
Page 229 Value for EEEE Value for AAAAAAAA Recommended Service Action: Load source interface error. The power control logic detected a power fault associated with an IOP or IOA slot somewhere on Bus 1. The power fault may be caused by a bad slot or by a card plugged into that slot.
Page 230 Value for EEEE Value for AAAAAAAA Recommended Service Action: Less data was transferred than was requested during a transfer request. The load source IOP or storage IOA reported that the data available for transfer was less than requested, or the data transferred was less than requested.
Page 231 Value for EEEE Value for AAAAAAAA Recommended Service Action: Load source device not responding. The load source device did not respond to the first storage IOA when queried. The load source device may not be powered on or connected correctly. Check the cabling for the load source device, or replace the load source device.
Page 232: Sp-Pip44
Value for EEEE Value for AAAAAAAA Recommended Service Action: Load source device not found during main storage dump. The service processor is directed to use the load source device during main storage dump, but no load source is found at the device address being used, or the device is not 35AE ********...
Page 233: System Power Control Network (Spcn) Pips
1. Locate the Extended Reference Code in SRC data word 3. This is the first half of the second data word in control panel function 12: xxxxxxxxEEEExxxx xxxxxxxxxxxxxxxx 2. For EEEE values in the table below, locate the Additional Reference Code information in SRC data word 6 (AAAAAAAA).
Page 234: Spcn Pip1
Read all safety procedures before servicing the system. Observe all safety procedures when performing a procedure. Unless instructed otherwise, always power off the system or expansion tower where the FRU is located. See Power on/off the system and logical partitions before removing, exchanging, or installing a field-replaceable unit (FRU).
Page 235: Spcn Pip21
3. Review the display panels on the system unit and all attached expansion units and I/O towers. The lamp test is only active on the expansion units and I/O towers for 25 seconds after you press Enter. Are all of the following lights on for the system unit and all attached expansion units and I/O towers? v Power-on light v Attention light v A five-by-seven dot pattern for the 8 or 32 character display as installed...
Page 236: Tape Unit Pips
Tape unit PIPs For use by authorized service providers. This topic contains the procedures necessary to isolate a failure in a tape device. In these procedures, the term tape unit may be any one of the following: v An internal tape drive; this includes its electronic parts and status indicators v An internal tape drive;...
Page 237 Use this procedure to isolate tape unit power problems. Read the “Tape unit PIPs” on page 224 before continuing with this procedure. If the system has logical partitions, perform this procedure from the logical partition that reported the problem. To determine if the system has logical partitions, go to Determine if the system has logical partitions before continuing with this procedure.
Page 238: Tu-Pip2
Table 1. Power off and power on positions of tape unit power switches Toggle Operation Power switch type push in/out Power off Down Power on Set the tape unit Power switch to the Power On position (see Table 1. Power off and power on positions of tape unit power switches (See page 226) in this topic).
Page 239 v Yes: Repeat this step while using a new cleaning cartridge. If you are using a new cleaning cartridge and the Disturbance light does not go off, the possible failing part is the 8mm tape drive. Go to “TU-PIP3” on page 228. This ends the procedure.
Page 240: Tu-Pip3
Go to “TU-PIP3.” This ends the procedure. 8. The tape drive runs the hardware self-test. During the hardware self-test, the three tape drive status lights are on for 15 to 30 seconds. The three status lights go off when the hardware self-test ends successfully.
Page 241 Go to step 8 (See page 229). 6. Place the first tape of the latest set of SAVSYS tapes or SAVSTG tapes, or the first IBM Software Distribution tape in the alternate IPL tape drive. The tape drive automatically becomes ready for the IPL operation (this may take several minutes).
Page 242: Tu-Pip4
command end successfully? v No: Continue with the next step. v Yes: This ends the procedure. 10. Record the SRC on the Problem summary form (see Problem summary form). Is the SRC the same one that sent you to this procedure? v Yes: You cannot continue to analyze the problem.
Page 243 v Yes: Perform the following. You must complete all parts of this step before you press Enter. a. Enter WRKCFGSTS *DEV *TAP ASTLVL(*INTERMED) (the Work with Configuration Status command) on the command line. b. If the device is not varied off, select Vary off before continuing. c.
Page 244 c. If the device is not varied off, select Vary off before continuing. d. Select Vary on for the failing tape unit. e. Enter RESET(*YES) (the Reset command) on the command line. f. Press Enter. This ends the procedure. 10. Perform the following: a.
Page 245 v No: Continue with the next step. v Yes: Remove the data cartridge or tape reel. Continue with the next step. 14. Can you enter commands on the command line? v Yes: Continue with the next step. v No: Perform the following: a.
Page 246: Tu-Pip6
18. Perform the following: a. Press F12 to return to the Logical Hardware Resources on System Bus display. b. Select Resources associated with IOP for the IOP you reset. Did the IOP detect the tape unit? v Yes: Continue with the next step. v No: The IOP did not detect the tape unit.
Page 247: Tape Unit Self-Test Procedure
v No: Load the correct media and retry the alternate installation. This ends the procedure. 4. Is the alternate installation device powered on? v Yes: Make sure that the alternate installation device is properly connected to the I/O processor or I/O adapter card.
Page 248 Note: A cartridge must be loaded within 15 seconds, otherwise, the tape unit will automatically revert back to normal operation. If necessary, return to step 1 (See page 235) to reenter diagnostic mode. 2. For fastest results, we recommend using an IBM SLR100 Test Tape (P/N 35L0967) which was originally provided with your iSeries server.
Page 249: Tape Device Ready Conditions
v Media which is not write-compatible with tape unit. Press the eject button, to end self-test and return the tape unit to normal operating mode. Then return to step 1 (See page 235) and run the self-test using another cartridge, or one which is not write-protected. This ends the procedure.
Page 250: Twinaxial Workstation I/O Processor Pip
Storage device Ready description Action 9348 See the 9348 Customer Information v Power switch is set to the On manual, SA21-9567, for instructions position. on making the tape unit ready. If you v Power light is on. cannot make the tape unit ready, go v Tape is loaded.
Page 251: Twsc-Pip1
(TM) v Determining a Primary or Alternative Console in the iSeries Service Functions information TWSC-PIP1: The workstation IOP detected an error. Read the Danger notices above before performing this procedure. One of the following occurred: v All of the workstations on one port are not working. v All of the workstations on the system are not working.
Page 252 v The cursor in the upper left corner indicates a communication problem between the workstation IOP and the operating system. Perform the following to assist in problem analysis: – Verify that all current PTFs are loaded. – Ask your next level of support for assistance. This ends the procedure.
Page 253 c. Power on the system. d. If a reference code appears on the control panel, go to step 10 (See page 241). e. If no reference code appears, repeat steps a through d of this step until you have checked all devices disconnected previously.
Page 254 15. The console, cables, or the workstation IOP card is the most probable causes for this failure. If the console is connected to the system by a link protocol converter, the link protocol converter is possibly the failing item. Use one or more of the following options to correct the problem: a.
Page 255 b. Press and hold the test switch on the port tester for 15 seconds and observe the lights. c. Choose from the following options: v If the port tester has three lights, do the following: – If only the top (green) light is on, go to step 28 (See page 244). –...
Page 256: Workstation Adapter Pip
25. The test indicated that there was no signal from the system. Reconnect the cable you disconnected and perform the following: a. Exchange the following parts: 1) Twinaxial workstation IOA card 2) The multi-adapter bridge. See symbolic FRU “MA_BRDG” on page 363. b.
Page 257: Ws-Pip1
DANGER To prevent a possible electrical shock when adding or removing any devices to or from the system, ensure that the power cords for those devices are unplugged before the signal cables are connected or disconnected. If possible, disconnect all power cords from the existing system before you add or remove a device.
Page 258 Does a display appear on the console? v No: Continue with the next step. v Yes: The problem is corrected. This ends the procedure. 4. Isolate the problem to one server and one workstation (console) by doing the following: a. Disconnect the power cable from the workstation. b.
Page 259: Workstation Adapter Console Pip
v No: The problem is in the cable, connector boxes, or workstation you disconnected. This ends the procedure. 9. One of the following is causing the problem: v Workstation adapter Licensed Internal Code v Workstation adapter configuration v Workstation IOA v Communications IOP Note: The items at the top of the list have a higher probability of fixing the problem than the items at the bottom of the list.
Page 260: Wsac-Pip1
DANGER To prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or disconnect signal cables. (RSFTD004) DANGER To prevent a possible electrical shock, do not use the port tester during electrical storms. (RSFTD006) DANGER To prevent power from switching on automatically during service procedures, select manual or secure mode on the system unit control panel or disconnect the cables that connect to J15 and J16 on the frame being...
Page 261: Failing Items
v Yes: Complete the IPL. When the operating system display appears, use the Work with Problem command (WRKPRB) or Analyze Problem command (ANZPRB) to analyze and correct or report any console problems. This ends the procedure. 4. Do you have SRC A600 5001, A600 5004, A600 5007, or B075 xxxx (where xxxx is any value)? v No: Continue with the next step.
Page 262 Failing item code Description/Action FI00047 This failing item is in a migrated tower. See the failing item table for this failing item in the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site FI00050 See FI00060 (See page 250) FI00055...
Page 263 Failing item code Description/Action FI00090 FI00090 indicates that the removable media device for an alternate IPL is the failing item. Note: Determine if the system has logical partitions. Go to Determine if the system has logical partitions before continuing with this procedure. Determine the device that is failing by doing the following: 1.
Page 264 Failing item code Description/Action FI00098 FI00098 indicates that the load-source disk device is the failing item. Note: Determine if the system has logical partitions. Go to Determine if the system has logical partitions before continuing with this procedure. Determine the disk unit 1 type number. It is printed on a label on the front of the system frame.
Page 265 Failing item code Description/Action FI00132 FI00132 indicates that one of the IOAs is the failing item. Perform Bus-PIP5 to isolate the failing IOA. FI00141 FI00141 indicates that the IOP for the 7208 tape drive is the failing item. The failing IOP is the type 2621 IOP. FI00142 This failing item is in a migrated tower.
Page 266 Failing item code Description/Action FI00203 For the Models 270 and 820, FI00203 indicates that the remote bus expansion adapter card in the bus expansion unit is the failing item. Use the adapter card type in the bus expansion unit to determine the part. For Models 830, 840, SB2, and SB3, FI00203 indicates that the remote SPD optical bus receiver card in the expansion tower is the failing item.
Page 267 Failing item code Description/Action FI00237 This failing item is in a migrated tower. See the failing item table for this failing item in the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site FI00238 This failing item is in a migrated tower.
Page 268 System units, extension units, storage expansion units, and the base I/O tower (9251) use the following: – For 9910 type uninterruptible power supply call IBM Service Support. For all other uninterruptible power supply units, call the uninterruptible power supply provider.
Page 269 Failing item code Description/Action FI00316 FI00316 indicates that no I/O processors were found on the bus. Verify the configuration information for the system. If a bus is configured to be empty, there is no problem. FI00317 FI00317 indicates that the I/O processor cards at consecutive direct select addresses appear to be failing.
Page 270 Failing item code Description/Action FI00610 FI00610 indicates that the twinaxial workstation IOP or the twinaxial workstation IOA attached to a combined function I/O processor (CFIOP), communications IOP, or combined function IOP is the failing item. Use the workstation IOP or IOA type to determine the part. FI00611 This failing item is in a migrated tower.
Page 271 FI00711 indicates that the local communications cable (token-ring interface cable) is the failing item. Note: An IBM Cabling System Patch Cable or a comparable cable may have been supplied by the user to increase the length of this cable. Any cable attached to the token-ring interface cable may also be the failing item.
Page 272 Failing item code Description/Action FI00727 FI00727 indicates that one of the IOAs attached to either a combined function I/O processor (TM) (CFIOP), multiline communications IOP or an Integrated xSeries Server (IXS) for (TM) iSeries server is the failing item. Perform Bus-PIP5 to isolate the failing IOA. FI00728 FI00728 indicates that the local communications cable (RS449/V.36 interface) is the failing item.
Page 273 Failing item code Description/Action FI00842 FI00842 indicates that the external signal cable for the attached device is the failing item. See EXTSCSI FI00844 FI00844 indicates that the device controller for the attached device is the failing item. v For tape devices—see FI00882 (See page 264) FI00845 FI00845 indicates that the external signal cable is the failing item.
Page 274 Failing item code Description/Action FI00871 FI00871 indicates that the attached tape device is the failing item. v 358x - External Ultrium drive. Refer to the device Maintenance Information manual to determine the part number(s) to replace. v 3590 Model Exx - External 1/2 cartridge tape drive; refer to the device Maintenance Information manual to determine the part number(s) to replace.
Page 275 Failing item code Description/Action FI00871 continued FI00871 indicates that the attached tape device is the failing item. v 6387 - Internal 1/4 inch cartridge drive with SLR100 on the front cover. – For Models 270 and 820 system units use P/N 04N2567 –...
Page 276 Failing item code Description/Action FI00880 FI00880 indicates that a terminating plug on the device bus to this IOP is the failing item. Note: If the unit is a 9427, an internal terminating plug is used (see the service information for the specific device). The following list shows the possible failing items: v Terminating plug for 2440 Tape Unit —...
Page 277 Failing item code Description/Action (TM) FI01040 FI01040 indicates that you have an OptiConnect system, and the error is on an iSeries server that is connected to it. FI01101 FI01101 indicates that the addressed IOA card on the I/O processor is the failing item. Perform the following: 1.
Page 278 Failing item code Description/Action FI01107 FI01107 indicates that any storage device attached to the I/O (SCSI) bus of this IOP may be the failing item. Perform the following: 1. Find the IOP address (see SRC address formats). 2. To determine the location of the I/O processor card, see the Locations and addresses list.
Page 279 Failing item code Description/Action FI01130 For Models 270 and 820: FI01130 indicates that the disk drive and logic card is the failing item. Find the disk unit type number in the Type, model, and part number list to determine the part number.
Page 280: Symbolic Frus
Failing item code Description/Action FI02092 See FI00092 (See page 251). FI02112 FI02112 indicates that the addressed storage device is the failing item. Perform the following: 1. Is the device location information available in the Service Action Log? v No: Continue with the next step. v Yes: Exchange the failing item.
Page 281 Is the reference code occurring on a Model 270, 800, 810, 820, or 825 system unit, or an FC 5074, FC 5075, FC 5078, FC 0578, FC 5079, FC 5088, FC 0588, FC 5094, FC 5095, FC 9074, FC 9079, or FC 9094 I/O Expansion? Yes: Continue with the next step.
Page 282 base I/O tower. See the symbolic FRU “CBLALL” on page 298 for a parts list. If the problem is not resolved, return here and continue with the next step. No: Continue with the next step. Is the failing AC module on a system unit? Yes: Continue with the next step.
Page 283: Airmovr
Yes: Exchange the following: – AC module 1 and 2 (if installed) – Concurrent maintenance adapter card A02 This ends the procedure. Exchange one of the following parts (see Locations for the model you are working on for part number and remove and replace procedure information): For FC 9074 or FC 9079 (single line cord) AC charger.
Page 284 Unit reference code 7620, 7621 AMD B02 Table 2. For Model 270 internal expansion (7104), or Models 800 or 810 internal expansion (7116) Unit reference code 7630, 7631 AMD B03 Table 3. For Models 800 and 810 Unit reference code 7610, 7611 AMD B01 7620, 7621...
Page 285 This ends the procedure. 2. The failing air moving device is in a secondary expansion unit. Find the unit reference code in the following tables to determine the failing AMD and part number. Then, see Locations and addresses for the unit you are working on to determine the location of the failing item. For Migrated towers, refer to the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site for locations and part number information.
Page 286: Ajdgp01
Table 13. For FC 5078, FC 0578, FC 5088, or FC 0588 I/O frame Unit reference code 7610, 7611 1. AMD B02 2. Cable (part 51L5652) 3. AMD controller card BB1 7620, 7621 1. AMD B02 2. Cable (part 51L5652) 3.
Page 287 v Yes: Continue with the next step. v No: Go to “Starting point for all problems” on page 2 and follow the service actions for the new SRC. 5. Power off the system from the control panel. Attempt to IPL from a different load sources device: v If the failing IPL was mode D from an optical storage device unit alternate IPL media, then use the tape device unit as the load-source device and attempt to IPL mode D.
Page 288 Does the same SRC occur? v Yes: Continue with the next step. v No: If the system IPLs past the original error, then isolate to the failing IOP or IOA card. Follow the service actions for the new SRC. This ends the procedure. 12.
Page 289: Altmanl
b. First storage IOA (location C02, C03 or C04) in the FC 9079 base I/O tower. c. HSL I/O bridge Card in location C08 in the FC 9079 base I/O tower. d. Network interface controller (NIC) card in location M17 in the 840 system unit. e.
Page 290: Anybrdg
This ends the procedure. ANYBRDG For use by authorized service providers. Any cable, card, or card enclosure connected to the Multi-adapter bridge may be causing the problem. The card that reported the problem may not be causing the problem. Multi-adapter bridge domains are labeled PCI Bridge Set inside the tower.
Page 291 v Models 840 and SB3 (See page 281) v Models 870 and 890 (See page 281) Instructions for Model 270 v For Model 270 - Processor Feature Code 22A2, 22A4, 22A5, 2301, 2302, 23E7, 23F0, 23F1, 2422, 2452: Any memory card in slots MB1-A through MB1-H may be the failing item. See Locations — Model 270 to identify the locations, type number, and remove and replace procedure for the memory cards.
Page 292 Instructions for Model 820 Choose from the following options: v If there is no memory card in slot location M01 or M02, then any one of the memory expansion cards on the processor card in location M03 may be the failing item. See the Locations — Model 820 to identify the locations, type number, and remove and replace procedure for the memory expansion cards.
Page 293: Anymemx
Reference code Location of failure B428 xC09 or B1xx xxxx memory in any one of the locations given above Instructions for Models 830 and SB2 Any of the memory expansion cards in any memory card slot, locations M02 or M05, may be the failing item.
Page 294: Anyproc
See Table 2. FRU locations and failing components for Models 830, SB2 system unit with FC 9074 base I/O tower to identify the locations, type number, and remove and replace procedure for the memory expansion cards and memory cards. ANYPROC For use by authorized service providers.
Page 295: As4Ntdd
Card number Processor type Model and locations Processor feature codes (CCIN) Models 840 Card 1,2,3 2316, 2318, 23E8, 23E9, 23EA, 23EB, 23EC, 23ED, 23EE, 245E and SB3 (Locations 23F8, 23F9, 23FA, 23FB, 23FC, 23FD, 23FE, 23FF, 24C0, M18, M06, 24C1, 24C2, 24C3, 24C4, 24C5, 24C6, 24C8, 24C9, 24CA, M16) 24CB, 24CC, 24CD, 24CE, 24D0, 24D1, 24D2, 24D3, 24D4, 24D5, 24D6, 24D7...
Page 296: Auxcbl
The Windows NT Server Application Processor device driver may be causing the problem. Refer to the Windows server on iSeries page, which is located in the Networking topic in Information Center, or contact your next level of support for assistance. AUXCBL Replace the SCSI cable that connects the auxiliary cache I/O adapter to the storage I/O adapter.
Page 297: Batchgr
BATCHGR For use by authorized service providers. A battery power unit charger is the failing item. When a location and part number are displayed on the Control Panel of a system or expansion tower, replace that FRU first. Note: See Locations and addresses before exchanging the the battery charger. Migrated expansion tower remove and replace procedures are in the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site Perform the following to determine the part number for the failing unit.
Page 298: Bkspcn
v If you are on a Model 270 or 820: Go to step 3 (See page 286). v If you are on a Model 830, 840, SB2, or SB3: Continue with the next step. 2. Is the failing battery part of a system unit? v No: Continue with the next step.
Page 299: Bpcpwr
v If you are on a Model 270 or 820: The failing SPCN card is in a secondary expansion unit or base I/O unit. See the BKSPCN symbolic FRU in the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site This ends the procedure.
Page 300: Bpfpwr
Table 1. Unit reference code, BPD unit, and part number for Model 870 and 890 System Units Unit reference code BPD unit 1xxA- xx21, xx22, xx23 BPD-1A 1xxA- xx31, xx32, xx33 BPD-2A 1xxB- xx21, xx22, xx23 BPD-1B 1xxB- xx31, xx32, xx33 BPD-2B This ends the procedure.
Page 301: Bstwrpl
BSTWRPL For use by authorized service providers. BSTWRPL: Base I/O tower PCI board. The failing component is the tower card in the FC 9074 Base I/O Tower for Models 830/SB2, an FC 9079 Base I/O Tower for Models 840/SB3, or an FC 9094 Base I/O Tower for a Model 870 or 890. Identify the system model you are working on and exchange the tower card with the information in the table below: System model...
Page 302 v If you are on a Model 270 system unit, choose from the following options: – With processor feature 22A2, 22A4, 22A5, 2301, 2302 or 2422, continue with the next step. – With processor features 22A7, 22A8, 22AA, 22AB, 23F4, 23F5, 2423, 2424, 2454: Go to step 6 (See page 290).
Page 303 d. Power supply in location P03 e. Memory riser card in location M01 f. Memory Riser card in location M02 g. System unit backplane in location MB1 This ends the procedure. 9. This is a Model 825. See Locations — Model 825. Replace the following FRUs in order one at a time until the problem is resolved.
Page 304: Buscbl1, Buscbl2, Buscbl3, Or Buscblx
13. See Locations — Models 830 for the locations and remove and replace procedures. Replace the following FRUs in order one at a time until the problem is resolved. Be sure to IPL in SLOW OVERRIDE mode after each replacement. a.
Page 305 v BUSCBL2 indicates the connection is a copper HSL cable (it will have yellow connectors) unless stated differently in a FRU locations table. v BUSCBL3 indicates the connection is a copper HSL-2 connection (it will have silver connectors). v BUSCBLx indicates the connection type could not be determined. Note: When exchanging HSL optical cables use the optical cleaning kit and procedures.
Page 306 System model, tower, expansion unit, or machine type HSL cable or connections Model 800 or 810 without processor features 7428, The Network Interface Controller (NIC) is embedded in 7429, or 7430 the system unit backplane (position MB1). See Locations — Models 800 and 810 v There is an HSL ribbon cable from the system unit backplane (position MB1) to the external HSL ports on the frame.
Page 307: Buspwr
BUSPWR For use by authorized service providers. There is a problem with the +29V Bus. Attention: AC power must be removed from the system before removing or installing regulator 3. Perform the following: 1. Is the SRC 1xxx 1200 displayed? v Yes: Continue with the next step.
Page 308 7. Perform the following: a. Power off the system. b. Remove the only bulk power supply installed. c. Install one of the other bulk power supplies that was removed in step 6 (See page 295). d. Power on the system. Is the SRC 1xxx 1200 displayed? v Yes: Continue with the next step.
Page 309: Busvpd
v Yes: The regulator installed in this step is the failing item. This ends the procedure. 13. Have you installed all of the regulators that were removed in step 2 (See page 295)? v Yes: This ends the procedure. v No: Repeat step 12 (See page 296). BUSVPD For use by authorized service providers.
Page 310: Cappwr
The cache adapter card is only a separate failing item on migrated towers. If the cache adapter card is located in a migrated tower, see the CACHE symbolic FRU in the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site for FRU isolation instructions.
Page 311 - PWR1B if installed - part 44H7808 - PWR1C if installed - part 44H8337 – Disk Unit BACKPL5B power cable: PWR8 if installed - part 44H7811 – Disk Unit BACKPL5A to: - Optical D02 cable (for Models 830, 840, SB2, and SB3) - CD D02 cable (for Models 270 and 820) –...
Page 312 - SIG8A - Part 87G0785 installed (without cover interlock) replace with - part 87G0785 – Interlock jumper - part 44H8340 6. Is the SRC 1xxx 2311? v No: Continue with the next step. v Yes: The failing item is the signal cables, exchange the following parts one at a time. –...
Page 313: Cblpwr
– 6.0 meters - part 21F9469 – 15.0 meters - part 21F9358 – 30.0 meters - part 21F9359 – 60.0 meters - part 21F9360 – 100.0 meters (SPCN optical cable) - part 21F9415 – SPCN optical adapter - part 90H6287 –...
Page 314 Notes: v For SRC 1xxx-8711, check that the bulk power regulator (BPR) is switched on before replacing any parts. v When DC converter assembly (DCA) cable SRCs of 1xxC- xx15, xx25, xx35, xx45, xx55, xx65, and motor drive assembly (MDA) cable SRCs of 1xxC- xx75, xx85, xx95, xxA5 occur: –...
Page 315: Ccin
Note: For part numbers, refer to Models 870 and 890 processor towers in the Power and signal cables page. Units per Index assembly Description PWR21 BPC-A J03 to Bulk Power Fan BPF-A, Cable attached to FAN PWR22 BPC-B J03 to Bulk Power Fan BPF-B, Cable attached to FAN PWR11 BPC-A J08 to DCA-1 J00, Red with white stripe PWR12...
Page 316: Locations For Processors And Memory Frus
Locations for processors and memory FRUs: If you are replacing a processor or memory card on a Model 270, 820, 830, 840, SB2, or SB3 use the reference code for the FRU you are replacing, and the appropriate table below to determine the location of the FRU. The tables include: v Locations for processors and memory FRUs for Models 270 and 820 (See page 304) v Locations for processors and memory FRUs for ModelS 830 and SB2 (See page 304) v Locations for processors and memory FRUs for Models 840 and SB3 (See page 305)
Page 317: Processor Configuration
Reference code Reference code Reference code Reference code Reference code Reference code and Location and Location and Location and Location and Location and Location x506: M05-F x507: M05-G x508: M05-H x50D: M05-A thru x50E: M05-A, C, x50F: M05-B, D, E, G F, H x511: M05-J x512: M05-K...
Page 318 Model Processor feature Processor capacity Interactive card CCIN Proc 0 CCIN code card CCIN 2424 2424 24A2 22AB 2253 1520 24A2 22AA 2253 24A2 2423 2423 24A0 22A8 2252 1519 24A0 22A7 2252 24A0 2422 2249 22A5 2250 1518 2249 22A4 2250 2249...
Page 319 Model Processor feature Processor capacity Interactive card CCIN Proc 0 CCIN code card CCIN 23BE 2398 1527 244E 2427 2427 244E 24BE 2438 1527 25BE 24BD 2438 1526 25BE 24BC 2438 1525 25BE 24BB 2438 1524 25BE 24BA 2438 1523 25BE 24B9 2438...
Page 320 Model Processor feature Processor capacity Interactive card Proc 0 CCIN Proc 1 CCIN code card CCIN CCIN 23C4 2400 1534 245C 23C5 2400 1535 245C 23D1 2402 1531 245D 23D2 2402 1532 245D 23D3 2402 1533 245D 23D4 2402 1534 245D 23D5 2402...
Page 321 Model Processor Processor Interactive Proc 0 Proc 1 Proc 2 Proc 3 CCIN feature code capacity card card CCIN CCIN CCIN CCIN CCIN 26D7 2461 1547 246F 246E 246E 246E 26D6 2461 1546 246F 246E 246E 246E 26D5 2461 1545 246F 246E 246E...
Page 322 Model Processor Processor Interactive Proc 0 Proc 1 Proc 2 Proc 3 CCIN feature code capacity card card CCIN CCIN CCIN CCIN CCIN 23E8 2418 1540 245F 245E 23E9 2418 1541 245F 245E 23EA 2418 1542 245F 245E 23EB 2418 1543 245F 245E...
Page 323 v Yes: Go to step 8 (See page ). 3. Is the type number from the FRU information zero? Refer to the following: v For Models 270 and 820: see (B427) System Processor Reference Codes. v For Models 830, 840, SB2 and SB3: see (B437) System Processor Reference Codes. –...
Page 324 v Memory DIMM type numbers for Model 270, 820, 830, and SB2 (See page ) v Processor and clock card type numbers for Models 830, SB2, and 840, SB3 (See page ) v Memory card type numbers for Models 830, SB2, and Models 840, SB3 (See page ) v Network Interface Controller (NIC) card for Models 830, SB2, and 840, SB3 (See page ) for 820, 830, SB2, 840, and SB3 Model...
Page 325 Model Processor feature code Processor type Location 0152, 2458, 24B8, 24B9, 24BA, 25BE 24BB, 24BC, 24BD, 24BE r 820, 830, and SB2 Model Processor feature code Memory DIMM type Location 22A2, 22A4, 22A5, 2422 3022, 3024, 3025, 3026 23E7, 23F0, 23F1, 2452 3031, 3032, 3033, 3034 2301, 2302 3022, 3024, 3025, 3026,...
Page 326 Model Processor feature code Processor or clock card Location type 23E8, 23E9, 23EA, 23EB, 23EC, v Processor card: v Processor card: 23ED, 23EE, 23F8, 23F9, 23FA, – 245F – Card 0 (Location 23FB, 23FC, 23FD, 23FE, 23FF, M05) – 245E 24C0, 24C1, 24C2, 24C3, 24C4, –...
Page 327 v Network Interface Controller (NIC) card information for Models 800, 810, 825, 870, and 890 (See page ) Table 14. Processor configuration for Models 800 and 810 Use the following bulleted information to determine the failing item given in the reference code. Then, use the table below to determine the CCIN number of that FRU.
Page 328 v x006 is a Processor MCM in location M14 v x00E is a Processor Capacity Card in location M41A v x00F is an Interactive Card in location M41B Model and processor Processor Interactive card Processor Processor Processor Processor feature code capacity card CCIN CCIN...
Page 329 Table 17. Memory information for Models 800, 810, 825, 870, and 890 Processor Model feature code Memory CCIN Location 800 and 7400 through 3092, 3093, 3094, 3095, 3096 A through H 7412 7428 and 3022, 3024, 3025, 3026, 3027, 3029 7430 3041, 3042, 3043, 3044, 3045, 3046, 3047 C13, M01, and M02...
Page 330: Cdawkld
Unit reference code FRU description / CCIN Location xD0A L3 cache card / 25F1 xD0B L3 cache card / 25F1 xD0C L3 cache card / 25F1 xD0D L3 cache card / 25F1 xD0E L3 cache card / 25F1 xD0F L3 cache card / 25F1 x007 L3 cache card VPD / 25F1 M41- C...
Page 331: Check
b. Power supply in location P01 This ends the procedure. v No: Continue with the next step. 3. Is this a Model 270 system unit, with processor feature 22A7, 22A8, 22AA, 22AB, 2423, 2424? v Yes: See Locations — Model 270. Replace the power supply in location P01. Be sure to IPL in SLOW OVERRIDE mode after the replacement.
Page 332: Clkcard
– Ensure that the SCSI cable is seated correctly, and that there are no bent or damaged pins on the SCSI cable. – Ensure that a terminating plug is attached to the device end of the SCSI cable. – Continue with the next step. 3.
Page 333: Cmpres1
The compressed device and the compression IOA are not compatible. CRYPBAT For use by authorized service providers. The batteries for the IBM 4758 cryptographic adapter card need to be replaced. Attention: If you remove any of the batteries without first backing up the power with a fresh battery, the data in the card’s protected memory could be lost, which would render the 4758 Adapter card useless and...
Page 334: Ctlpncd
models of the 4758 PCI Cryptographic Coprocessor family of cards contain either 2 or 4 batteries. For cards that contain 4 batteries, two battery replacement kits must be ordered.) Refer to Type 4758 - Battery Replacement Procedure for additional information. CTLPNCD For use by authorized service providers.
Page 335: Ctlpnl
v If you are working on a Model 870 or 890, replace the processor capacity card in location 41-A. See Locations — Model 870 and 890 with an FC 9094 Base I/O Tower for part number and remove and replace procedure information. This ends the procedure.
Page 336: Cvtcard
v For FC 5075 I/O Tower (see Locations and addresses for part number) v For FC 5078, FC 0578, FC 5088, FC 0588 Expansion I/O Tower (see Type, model, and part number list for part number) v For FC 5079 1.8m I/O frame (see Locations - FC 5079 expansion I/O tower for part number) For FC 5094 I/O Tower (see Type, model, and part number list for part number) v For FC 5095 I/O Tower (see Locations and addresses for part number) v For FC 8079-002 Base I/O Tower (see Locations - FC 8079 expansion I/O tower for part number)
Page 337: Devbpln
DEVBPLN For use by authorized service providers. A device backplane may be failing. Replace the device backplane. Use the device backplane information in the Service Action Log. See Locations and addresses for the model you are working on for location, part number, and remove and replace procedure information.
Page 338: Dimm 0
3. Exchange the failing item. Note: If the terminating plug is located on a backplane, go to symbolic FRU “BACKPLN” on page 284. Follow the procedure until the terminating plug is accessible and then remove or exchange the plug. This ends the procedure. DIMM 0 For use by authorized service providers.
Page 339: Dimm0_1
DIMM0_1 For use by authorized service providers. Use this page to view the Locations of DIMM 0, DIMM 1, DIMM 2 and DIMM 3 on 2892 Integrated xSeries Server (IXS) card. Figure 1. Locations of DIMM 0, DIMM 1, DIMM 2 and DIMM 3 on 2892 Integrated xSeries Server (IXS) card.
Page 340: Dimm 2
Figure 2. Locations of DIMM 0, DIMM 1, DIMM 2 and DIMM 3 on 2892 Integrated xSeries Server (IXS) card. In both figures, the second DIMM from the top of the IXS card (DIMM 1) is the failing item. To determine the part number, go to symbolic FRU “MEMORY”...
Page 341: Dimm2_3
In both figures, the third DIMM from the top (DIMM 2) of the IXS card is the failing item. To determine the part number, go to symbolic FRU “MEMORY” on page 401. This ends the procedure. DIMM2_3 For use by authorized service providers. Use this page to view the locations of DIMM 0, DIMM 1, DIMM 2 and DIMM 3 on 2892 Integrated xSeries Server (IXS) card.
Page 342: Dimm 3
The third or fourth DIMM from the top (DIMM 0 or DIMM 1) of the IXS card is the failing item. To determine the part number, go to symbolic FRU “MEMORY” on page 401. This ends the procedure. DIMM 3 For use by authorized service providers.
Page 343: Diskdrv
DISKDRV For use by authorized service providers. The disk drive and logic card may be failing. Perform the following: 1. Were you sent here from a power SRC (1xxx xxxx)? v No: Continue with the next step. v Yes: Go to step 6 (See page 331). 2.
Page 344: Disktry
DISKTRY For use by authorized service providers. The disk unit tray or disk unit holder is only a separate failing item on migrated towers. If the disk unit tray or holder is located in a migration tower, see the DISKTRY symbolic FRU in Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site for FRU isolation instructions.
Page 345 8. Perform steps 23 (See page 335) to 24 (See page 335), and return here after completion. Did the completion of these steps resolve SRC 1xxx 1203 or 1403? v No: Replace the “BACKPLN” on page 284. This ends the procedure. v Yes: This ends the procedure.
Page 346 Does the system power on? v Yes: Continue with the next step. v No: The last card that was reinstalled in this step is the failing item. This ends the procedure. 16. Have all the Mxx load cards been reinstalled? v Yes: This ends the procedure.
Page 347: Dpac
23. Perform the following: a. Power off the system. b. Remove one of the regulator cards that was not previously swapped indicated in this table for the model selection for the SRC that was in steps 1 (See page 332) to step 22 (See page 334) that sent you here and install a new one.
Page 348: Dskunit
See the DSKTRY symbolic FRU in the Migrated Expansion Tower Problem Analysis, Repair and Parts book for FRU isolation instructions. DSKUNIT For use by authorized service providers. See symbolic FRU “DISKDRV” on page 331. EACODE For use by authorized service providers. An error occurred in the error analysis Licensed Internal Code.
Page 349 Table 1. External device and part numbers IOP or IOA Type Device Lengths Part Number 2749 3490, 3490/Exx, 3590 2.8 meters 05H4647 2749 3490, 3490/Exx, 3590 4.5 meters 05H4648 2749 3490, 3490/Exx, 3590 12.0 meters 05H4649 2749 3490, 3490/Exx, 3590 18.0 meters 05H4650 2749...
Page 350: Fccable
IOP or IOA Type Device Lengths Part Number 2782, 5702, 5703 358x, 7206/VX2, 7207/122, 2.5 meters 19P0279, 7208/345, 7210/020, or 35L1307 with 19P0482 7210/025 interposer cable Note: For 358x see the Notes (See page 338) below. 2782, 5702, 5703 358x, 7206/VX2, 7208/345 4.5 meters 19P0050 Note: For 358x see the...
Page 351: Fcintf
Use the gateway device service guide to determine the parts to replace. FCINTF For use by authorized service providers. An error has been detected on the Fibre Channel interface. The failure may be anything between and including the Fibre Channel IOA and the storage device. To continue diagnosis, use existing Fibre Channel service procedures or contact your next level of support.
Page 352: Hslctlr
6. Install the wrap plug on the Fibre Channel IOA. After the wrap plug has been installed, wait 20 seconds and then check for a new 2765/2766/2787/5704 3140 SRC in the Product Activity Log. The 2765/2766/2787/5704 3140 SRC indicates that the port is active. Did a new 2765/2766/2787/5704 3140 SRC occur? v Yes: Continue with the next step.
Page 353: Idpart
Instructions for Models 825, 870, and 890 The failing item is the Network Interface Controller (NIC). Replace the following FRUs in order one at a time until the problem is resolved. Be sure to IPL in SLOW OVERRIDE mode after each replacement. 1.
Page 354 The Configuration ID displayed is defined as follows: Table 1. Configuration ID Model FC 5065, FC 5066 FC 5074, FC 5079 FC 9079 FC 5078, FC 0578 FC 5075 Model 270 without an expansion unit and without a removable processor Model 270 without an expansion unit and with a removable processor Model 820 Model 270 with an expansion unit and without a removable processor...
Page 355 Model FC 5075 Model 270 without an expansion unit and without a removable processor Model 270 without an expansion unit and with a removable processor Model 820 Model 270 with an expansion unit and without a removable processor Model 270 with an expansion unit and with a removable processor Use the arrow keys to increment / decrement to the correct Configuration ID.
Page 356 Does the SRC 1xxx 7405 appear on the panel? Yes: Continue with the next step. No: The control panel you replaced in this step is the failing item. This ends the procedure. Perform the following: Power off the system. Exchange the SPCN card in the system unit (see symbolic FRU “BKSPCN” on page 286). Power on the system.
Page 357 If the SRC prevails continue with the next step. Perform the following to display the Configuration ID: Note: The system or frame that will display the ID MUST be powered down with ac applied. Select Function 07 on the system control panel and press Enter. (07** will display.) Use the arrow keys to increment / decrement to sub-function A8 and press Enter.
Page 358 Table 4. Configuration ID Model FC 5065, FC 5066 FC 5074, FC 5079, FC 8079 (002), FC 8093-002 FC 9079 (on Model 840), FC 8079 (001) FC 9074 (on Model 830) FC 5078, FC 0578 FC 5075 Use the arrow keys to increment / decrement to correct Configuration ID. (07xx will be displayed where xx is the Configuration ID).
Page 359 Is the SRC 1xxx 8430, 8431, 8440, or 8441? Yes: Go to step 7 (See page 349). No: Continue with the next step. Does the SRC 1xxx 840D, 840E or 840F appear on the panel? No: Go to the “Starting point for all problems” on page 2 Yes: Continue with the next step.
Page 360 Model Model 800 or 810 with an expansion unit (FC 7116), and with removable processor FC 9094 (Models 870, 890), FC 8093-001, FC 8094-001 Model 825 Is the correct configuration ID displayed for the tower selected? Yes: Go to step 6 (See page 349). No: Continue with the next step.
Page 361: Intrlck
Yes: Continue with the next step. Perform the following: Power off the system. Exchange the SPCN card in the failing frame (see symbolic FRU “TWRCARD” on page 470). This ends the procedure. Is the SRC 1xxx 8430? Yes: The configuration is incorrect. Correct the configuration. This ends the procedure.
Page 362: Iop
For use by authorized service providers. Replace the I/O processor. Use the I/O processor location information in the Service Action Log if it is available. If the location is not available, find the address of the I/O Processor. See SRC address formats. Use the address to find the location.
Page 363 v If you are on a Model 870 or 890: Go to step 13 (See page 352). 4. See Locations — Model 270 or Locations — Models 800 and 810. Remove all of the IOPs and IOAs, EXCEPT for the first storage IOA. (Normally this would mean to remove all of the cards in locations C07, C06, C05, C04, C03, and C02 - but leave the card in location C01.) Attempt to perform the alternate IPL.
Page 364 Remove the IOPs and IOAs, EXCEPT for the load-source IOP and the first storage IOA. (Normally this would mean to remove the cards in locations C02 and C04 - but leave the cards in location C01 and C03.) Attempt to perform the alternate IPL 12.
Page 365: I2Cbus
v No: If the system IPLs past the original error, then isolate to the failing IOP or IOA card. Follow the service actions for the new SRC. This ends the procedure. 17. Remove (and label) all of the storage device units EXCEPT for the alternate IPL load-source device unit you are currently using.
Page 366 v For SRC 3105 or 3116: – Air moving device (AMD) control card - BB1 – Tower card - CB1 This ends the procedure. 6. Is the SRC 3102? v No: Continue with the next step. v Yes: Replace the following FRUs one at a time. Use the FRU locations and failing components table in the Locations and addresses page for the model or feature code you are working on.
Page 367 v Yes: Replace the following FRUs one at a time. Use the FRU locations and failing components table in the Locations and addresses page for the model or feature code you are working on. The table will include location, and remove and replace instructions. –...
Page 368 18. Is the SRC 311A or 311D? v No: Continue with the next step. v Yes: Replace the Device board - DB2. Use the FRU locations and failing components table in the Locations and addresses page for the model or feature code you are working on. The table will include location, and remove and replace instructions.
Page 369: Jtport
JTPORT For use by authorized service providers. There is a problem with the J-Tag connection. If a B1xx 4660 SRC sent you here, the JTAG-A external cable may be failing. For information about the JTAG cable, see the Power and signal cables page. If a B4xx xEB0 SRC sent you here, the following procedure will help you determine the failing item.
Page 370: Lbsadp1
Location for RC0x Value Location for Model 825 Models 870 and 890 x020 M02-C M18-A (control card) x021 M02-A M24-A (control card) x022 M02-D M07-A (control card) x023 M02-A M02-A (control card) x024 M02-G M25-A (control card) x025 M02-E M08-A (control card) x026 M02-H M01-A (control card)
Page 371: Lbsadp2
LBSADP2 For use by authorized service providers. The failing item is a combination HSL I/O bridge card and local bus adapter card in an FC 5077 SPD migrated tower. Go to symbolic FRU LBSADP2 in the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site for information on servicing this failing item.
Page 372: Loc_Sys
If the Primary partition is IPL’d in mode ’C’ then ″Guest″ partitions will not IPL. For ″Guest″ partitions, this may be a problem accessing or loading the specified Kernel. For further assistance the customer should contact their software service provider, or visit the IBM web page at http://www.ibm.com/servers/eserver/iseries/lpar/ for additional support direction.
Page 373: Mabrcfg
v If the load-source is disk, slip-install Licensed Internal Code back to the last known working level. If this does not work, exchange the disk device unit. For location information, refer to the following: – Locations — Model 270 – Locations — Models 800 and 810 –...
Page 374 Problem or message Meaning or corrective action (these appear in upper case in the console) Card type not supported in this slot System code detected a card type that is not supported in the multi-adapter bridge card location it is installed in. Move the card to a location which will support that card type.
Page 375: Ma_Brdg
Problem or message Meaning or corrective action (these appear in upper case in the console) PCI I/O processor rejected assignment or removal of an The I/O processor’s (IOP) licensed internal code (LIC) has rejected the assignment of an I/O adapter (IOA) to that IOP, or the IOP’s LIC has rejected the removal of an IOA which the IOP owns.
Page 376: Mappwr
3. Record the bus number value, BBBB, of the IOP or IOA Direct Select Address. See SRC address formats. Search for the bus number in HSM or the System Configuration Listing to determine which frame or I/O tower contains the failing component. Record the frame or tower type. 4.
Page 377 DANGER To prevent a possible electrical shock from touching two surfaces with different electrical grounds, use one hand, when possible, to connect or disconnect signal cables. (RSFTD004) DANGER To prevent a possible electrical shock during an electrical storm, do not connect or disconnect cables or station protectors for communications lines, display stations, printers, or telephones.
Page 378 System reference code Action 1xxC 6114 Go to “MAPPWR-A: 1.8 V current/voltage problem in 1xxC 6914 processor subsystem” on page 378. 1xxC B114 1xxC B914 1xxC 6134 Go to “MAPPWR-B: 1.5 V auxiliary current/voltage 1xxC 6934 problem in processor subsystem” on page 382. 1xxC B134 1xxC B934 1xxC 6124...
Page 379: Mappwr-1: The Uepo Switch On The Bulk Power Controller (Bpc) Is In The Bypass Position
System reference code Action 1xxC 7E06 Go to “MAPPWR-H: An MCM fault has been detected” on 1xxC 7F06 page 398 1xxC 0FB6 1xxC 7EB6 1xxC E1B6 1xxC 0FC6 1xxC 7EC6 1xxC E1C6 1xxC 0FD6 1xxC 7ED6 1xxC E1D6 1xxC 0FE6 1xxC 7EE6 1xxC E1E6 1xxA xx22...
Page 380: Mappwr-3: An Open Room Epo Switch Has Been Detected From One Side
1. Check the position of the on/off switch on the bulk power regulator (BPR) referenced by the error code. Is the switch in the ON position (to the left)? v Yes: Continue with the next step. v No: Set the switch to the ON position, press the (white) Service Complete button, and go to Verify the repair.
Page 381: Mappwr-4: There Is A 350 V Bulk Failure
v The cable from the UEPO to the BPC on the side referenced by the error code that sent you to this procedure. See symbolic FRU “CBLPWR” on page 301. v BPCPWR on the side referenced by the error code that sent you to this procedure. See symbolic FRU “BPCPWR”...
Page 382: Mappwr-5: An Air Flow Loss Has Been Detected
c. Set all the BPR on/off switches on this BPA to the on position (to the left), and continue with the next step. 2. Are there any BPDs you have not checked yet? v Yes: Repeat step 1 (See page 369). v No: Continue with the next step.
Page 383: Mappwr-6: There Is A Processor (Critical/Warning) Overtemperature Fault
– Inlet opening in left side of front BPA, BPA A – Outlet opening in right side of rear BPA, BPB B – Bulk power F-airmover (BPF) cover is present on front BPA and absent on rear BPA v Processor subsystem cage: –...
Page 384: Mappwr-7: There Is A Bulk Power Assembly (Bpa) Communication Failure
– The processor MCM module 1 at location M16 – The processor MCM module 2 at location M11 After each FRU is exchanged, is the error code that sent you to this procedure still reported? – No: The problem has been corrected. Go to Verify the repair. This ends the procedure.
Page 385: Mappwr-8: Loss Of Ac Power Or Phase Missing
– BPR 1 on the other side not referenced by the error code that sent you to this procedure. See symbolic FRU “BPRPWR” on page 288. – If installed, BPR 2 on the other side not referenced by the error code that sent you to this procedure.
Page 386 v Yes: Continue with the next step. 4. Perform the following steps: a. Prepare a multimeter to measure up to 600 V ac. b. Use the multimeter to measure the ac voltage at the following test points on the faceplate of the BPA that is referenced by the error code that sent you to this procedure: Figure 1.
Page 387: Mappwr-9: 2.5 V Current/Voltage Problem In Processor Subsystem
v Yes: Exchange the line cord, and Continue with the next step. 7. Press the (white) Service Complete button. Is error code that sent you to this procedure still reported? v No: The problem has been corrected. See Verify the repair. This ends the procedure.
Page 388 v Yes: Continue with the next step. v No: Replace the DCA that has the amber logic power LED that did not turn off. See symbolic FRU “DCAPWR” on page 324. 14. Pull out the following books about 25 mm (1 inch), if present. See Models 870 and 890 - Memory books and memory blanks: v Memory book 4 at location M25 v Memory book 5 at location M08...
Page 389 a. Power off the system. See Power on/off the system and logical partitions. b. Make sure all amber logic-power LEDs of all installed processor subsystem DCAs are off. 28. Reinsert one of the books that is pulled out and listed in step 24 (See page 376). 29.
Page 390: Mappwr-A: 1.8 V Current/Voltage Problem In Processor Subsystem
Replace the system backplane at location M1. See Models 870 and 890 - System unit backplane (MB1). 43. Power on the system. See Power on/off the system and logical partitions. 44. Did the system stop with the same error code as recorded in step 1 (See page 375)? v Yes: Continue with the next step.
Page 391 v Yes: The symptom has changed. Return the system to its original configuration. See Verify the repair. This ends the procedure. v No: Go to step 8 (See page 378). 12. Power off the system. See Power on/off the system and logical partitions. Then, examine the amber logic-power LEDs of all installed processor subsystem DCAs.
Page 392 v Capacitor book at location M33 v Capacitor book at location M37 25. Power on the system. See Power on/off the system and logical partitions. 26. Did the system stop with the same error code as recorded in step 1 (See page 378)? v Yes: Go to step 32 (See page 380).
Page 393 40. Power off the system. See Power on/off the system and logical partitions. Then, examine the amber logic-power LEDs of all installed processor subsystem DCAs. 41. Are all amber logic-power LEDs of all installed processor subsystem DCAs off? v Yes: Continue with the next step. v No: Replace the DCA that has the amber logic power LED that did not turn off.
Page 394: Mappwr-B: 1.5 V Auxiliary Current/Voltage Problem In Processor Subsystem
50. Examine the amber logic-power LEDs of all installed processor subsystem DCAs. 51. Are all amber logic-power LEDs of all installed processor subsystem DCAs off? v Yes: Continue with the next step. v No: Replace the DCA that has the amber logic power LED that did not turn off. See symbolic FRU “DCAPWR”...
Page 395 v Yes: The book just reinserted is defective. Replace it. Return the system to its original configuration. See Verify the repair. This ends the procedure. v No: Continue with the next step. 11. Have all the books listed in step 4 (See page 382) been reinserted? v Yes: The symptom has changed.
Page 396 v Third network interface controller (NIC) card at location M39 v Fourth network interface controller (NIC) card at location M40 v Primary network interface controller (NIC) card at location M41 v Capacitor book at location M33 v Capacitor book at location M37 25.
Page 397 v Yes: Continue with the next step. v No: Go to step 34 (See page 384). 40. Power off the system. See Power on/off the system and logical partitions. Then, examine the amber logic-power LEDs of all installed processor subsystem DCAs. 41.
Page 398: Mappwr-C: 1.5 V Cpu Current/Voltage Problem In Processor Subsystem
v No: Go to step 45 (See page 385). 50. Examine the amber logic-power LEDs of all installed processor subsystem DCAs. 51. Are all amber logic-power LEDs of all installed processor subsystem DCAs off? v Yes: Continue with the next step. v No: Replace the DCA that has the amber logic power LED that did not turn off.
Page 399 v Yes: The book just reinserted is defective. Replace it. Return the system to its original configuration. See Verify the repair. This ends the procedure. v No: Continue with the next step. 11. Have all the books listed in step 4 (See page 386) been reinserted? v Yes: The symptom has changed.
Page 400: Mappwr-D: 3.3 V Current/Voltage Problem In Processor Subsystem
v MCM module 3 at location M14 v MCM module 1 at location M16 v MCM module 2 at location M11 23. Power on the system. See Power on/off the system and logical partitions. 24. Did the system stop with the same error code as recorded in step 1 (See page 386)? v Yes: Go to step 30 (See page 388).
Page 401 Note: Read the Danger and caution notices in the “MAPPWR” on page 364 introduction before performing this procedure. 1. Record the error code and the location codes that sent you to this procedure. 2. Power off the system. See Power on/off the system and logical partitions. Then, examine the amber logic-power LEDs of all installed processor subsystem DCAs.
Page 402 16. Did the system stop with the same error code as recorded in step 1 (See page 389)? v Yes: Go to step 22 (See page 390). v No: Continue with the next step. 17. One of the books just removed is defective. a.
Page 403 v Yes: The symptom has changed. Return the system to its original configuration. See Verify the repair. This ends the procedure. v No: Go to step 28 (See page 390). 32. Power off the system. See Power on/off the system and logical partitions. Then, examine the amber logic-power LEDs of all installed processor subsystem DCAs.
Page 404: Mappwr-E: 5.0 V Current/Voltage Problem In Processor Subsystem
48. Power on the system. See Power on/off the system and logical partitions. 49. Did the system stop with the same error code as recorded in step 1 (See page 389)? v Yes: The system clock card just reinserted is defective. Replace it. Return the system to its original configuration.
Page 405 5. Power on the system. See Power on/off the system and logical partitions. 6. Did the system stop with the same error code as recorded in step 1 (See page 392)? v Yes: Go to step 12 (See page 393). v No: Continue with the next step.
Page 406 v Yes: The symptom has changed. Return the system to its original configuration. See Verify the repair. This ends the procedure. v No: Go to step 18 (See page 393). 22. Power off the system. See Power on/off the system and logical partitions. Then, examine the amber logic-power LEDs of all installed processor subsystem DCAs.
Page 407: Mappwr-F: Cable Problem In Power Subsystem
b. DCA 2-RH at location M32 35. Power on the system. See Power on/off the system and logical partitions. 36. Did the system stop with the same error code as recorded in step 1 (See page 392)? v Yes: Continue with the next step. v No: The book just replaced was defective.
Page 408 Error code Action 1xxA x215 BPC-A MDA-2 BPC-A-J05 to MDA-2-J01 cable 1xxA x315 BPC-A MDA-3 BPC-A-J06 to MDA-3-J01 cable 1xxA x415 BPC-A MDA-4 BPC-A-J07 to MDA-4-J01 cable 1xxA x515 BPC-A DCA-1 BPC-A-J08 to DCA-1-J00 cable 1xxA x615 BPC-A DCA-2 BPC-A-J09 to to DCA-2-J00 cable 1xxA x715 BPC-A DCA-3...
Page 409 2. Press the (green) Start Service button on the panel with the UEPO switch. 3. From the action column for the error code recorded in step 1 (See page 395), find the FRUs located at both ends of the suspect power cable. 4.
Page 410: Mappwr-G: A Uepo Panel Fault Has Been Detected
v Yes: Call your next level of support. v No: The problem has been corrected. Return the system to its original configuration. See Verify the repair. This ends the procedure. MAPPWR-G: A UEPO panel fault has been detected For use by authorized service providers. 1.
Page 411: Mappwr-J: There Is A Bulk Power Enclosure (Bpe) Communication Failure
After each verification, is the error code that sent you to this procedure still reported? v No: The problem has been corrected. Go to Verify the repair. This ends the procedure. v Yes: Perform the next verification. If all verifications have been performed, call your next level of support.
Page 412: Mdapwr
the bus number value, BBBB, in word 7 of the SRC, see “Breaking down the SRC” on page 63 (located in the Bus PIP Overview topic) for help in determining the bus number. Search for the bus number in HSM or the System Configuration Listing to determine which frame or I/O tower contains the failing component.
Page 413: Media
Table 1: The MDA units for Models 870 and 890 system unit Unit Reference Code MDA Unit 1xxC- xx71, xx73, xx77 MDA-F1 1xxC- xx81, xx83, xx87 MDA-F2 1xxC- xx91, xx93, xx97 MDA-F3 1xxC- xxA1, xxA3, xxA7 MDA-F4 This ends the procedure. MEDIA For use by authorized service providers.
Page 414: Memory For 2890 Integrated Xseries Server (Ixs) Card
Memory for 2890 Integrated xSeries Server (IXS) card: One of the Pentium memory modules (DIMM 0, DIMM 1, DIMM 2, or DIMM 3) may be the failing item. See Type, model, and part number list for part numbers. Feature Size 2795/2895 128 MB 2796/2896...
Page 415: Memory For 2892 Integrated Xseries Server (Ixs) Card
To correct the hardware configuration, either the I/O adapter or the I/O processor must be moved to a new card location. Use the LPAR Validation Tool (LVT) to create a valid configuration. For more information (TM) about the LPAR Validation Tool, see the Logical partitions for IBM iSeries web site.
Page 416: Mstore
Note: Before replacing any FRU’s verify that all cables are seated correctly. Table 1: The MSA units for the Model 890 system unit Unit reference code MSA unit 1xxC- xx77 MSA-x1 1xxC- xx87 MSA-x2 1xxC- xx97 MSA-x3 1xxC- xxA7 MSA-x4 This ends the procedure.
Page 417: Mumiocd
– Processor Card in location M02 – Memory Riser Card in location M01 This ends the procedure. 6. This is a Model 820. See Locations — Model 820. Replace the following FRUs in order one at a time until the problem is resolved. Be sure to IPL in SLOW OVERRIDE mode after each replacement. v Memory riser card in location M01 v Memory riser card in location M02 v Processor card in location M03...
Page 418: Netserv
NETSERV For use by authorized service providers. The Integrated xSeries Server (IXS) is the failing item. Call your Integrated xSeries Server (IXS) service provider. NEXTLVL For use by authorized service providers. Contact your next level of support for assistance. Save all data for your next level of support. NOFRUS For use by authorized service providers.
Page 419: Ntvscsi
v No keyboard or mouse attached to the Integrated xSeries Server (IXS) Refer to the Windows server on iSeries page, which is located in the Networking topic in the Information Center, or contact your next level of support for assistance. NTVSCSI For use by authorized service providers.
Page 420 v Models 270 and 820 (See page 408) v Models 800, 810, 825, 870, and 890 (See page 410) v Models 830, 840, SB2, and SB3 (See page 413) Instructions for Models 270 and 820 See Locations and addresses for the model you are working on. 1.
Page 421 – 96 for a Model 270 with FC 7104 system expansion unit, with a removable processor. – 93 for a Model 820. If the configuration ID is correct, then try to re-IPL the system. If you cannot re-IPL the system and the SRC persists, then go to the following PIPs to isolate the failing item: –...
Page 422 v No: Continue with the next step. v Yes: The backplane card may be the failing item. See symbolic FRU “BACKPLN” on page 284 to exchange the failing item. See Locations and addresses. If the error did not go away, exchange the cable between the panel and the card, part 44H8022 or 44H8017.
Page 423 Is the SRC 1xxx 2600 or 2601? Yes: Continue with the next step. No: Go to step 3 (See page 411). Perform the following: Power off the frame. Check that the tower card is connected and seated properly. See symbolic FRU “TWRCARD” on page 470.
Page 424 – 99 for FC 9094 (Models 870 and 890), FC 8093-001, or 8094-001 system expansion unit – A1 for Model 825 d. If the configuration ID is correct, try to re-IPL the system. If you cannot re-IPL the system and the SRC persists, perform the following problem isolation procedures (PIPs).
Page 425 v No: Continue with the next step. v Yes: Perform one of the following to isolate the failing item: – “Power PIP4” on page 153 for Models 800 and 810 – “Power PIP5” on page 158 for Model 825 6. Is the SRC 1xxx 2605 or 1xxx 2606? No: This ends the procedure.
Page 426 v No: Continue with the next step. v Yes: Exchange the following FRUs one at a time: a. Memory cards if installed. See Locations and addresses. b. Processor cards if installed. (see Locations and addresses). This ends the procedure. 6. Is the SRC 1xxx 2602? v No: Continue with the next step.
Page 427: Piocard
Is SRC 1xxx 6400 or 6401 displayed? v Yes: If there are some regulators that you have not yet tried replacing, then repeat step 12 (See page 414). However, if you have tried exchanging all of the regulators, continue with the next step.
Page 428: Plus
b. Replace each card one at a time, powering on the system or tower (as instructed in the remove and replace procedure) after you replace each one, until the problem appears again. The last card that you replaced before the problem appeared again is the failing item. Continue with the next step.
Page 429: Ppcimin
The list of possible failing items that are displayed on-line is not complete. There is not enough space to display all of the failing items. See the complete list of possible failing items in the appropriate unit reference code table in System reference codes. PPCIMIN For use by authorized service providers.
Page 430: Ppcitwr
PPCITWR For use by authorized service providers. PPCITWR: Primary PCI bus in an I/O tower. There are potentially two failing components. The HSL I/O bridge card and the tower card in an FC 5074, FC 5088, FC 0588, FC 5095, FC 0595, the base I/O tower for Models 870 or 890, or the FC 5078, FC 0578 Expansion I/O Unit.
Page 431: Primioa
Table 1. Symbolic FRU to perform for PRI_PCI System frame or I/O tower type containing the failing item: Action: Model 270 Go to symbolic FRU “SYSBKPL” on page 464. Note: Do not replace both at the same time. Models 800 and 810 Go to symbolic FRU “SYSBKPL”...
Page 432: Procode
There is a mismatch between the processor card and the capacity card. This is most often caused by not replacing the processor card and the capacity card as a set. They are designed to be ordered and replaced together. If just one was recently replaced due to a hardware failure or processor upgrade, replace the other associated card.
Page 433: Pwroc
PWROC For use by authorized service providers. A power supply is reporting a load fault. Follow the instructions for the model you are working on: v Models 270 and 820 (See page 421) v Models 800, 810, 825, 870/890 (FC 9094) (See page 423) v Models 830, 840, SB2, and SB3 (See page 424) Instructions for Models 270 and 820 1.
Page 434 - Power supply P01, P02, or P03 (see Type, model, and part number list for part number) – For FC 5078, FC 0578, FC 5088, or FC 0588: Perform “Power PIP8” on page 168 to isolate the failing item. The failing item may be one of the following parts: - Any part on the expansion bus - Power supply P01, or power supply P02 (see Locations —...
Page 435 v Yes: Replace the battery power unit charger (see Type, model, and part number list for part number). This ends the procedure. v No: This ends the procedure. Instructions for Models 800, 810, 825, 870/890 (FC 9094) Is the SRC 1xxx 1B01, 1B02, 1B03, 1B04, 1B06, or 1B07 on a Model 800 or 810 system unit? No: Continue with the next step.
Page 436 Power supply P02 (dual line cord) Power supply P03 (single line cord) Power supply P03 (dual line cord) – For FC 5078, FC 0578, FC 5088, or FC 0588, perform “Power PIP8” on page 168 to isolate the failing item. The failing item may be one of the following parts (see Type, model, and part number list for part number).
Page 437: Pwrreg
– Power supply P01, or P02 (see Locations — FC 5078, FC 0578 Expansion I/O Unit or Locations — FC 5088, FC 0588 Expansion I/O Unit ) Use the following for FC 5095, and FC 0595, and perform “Power PIP9” on page 172 to isolate the failing item.
Page 438 v Models 270 and 820 (See page 426) v Models 800 and 810 (See page 427) v Models 830, 840, SB2, and SB3 (See page 428) PWRREG instructions for Models 270 and 820 1. Is the SRC 1xxx 1611, 1612, 1613, 1621, 1622 or 1623? No: Continue with the next step.
Page 439 – Storage expansion tower (FC 508x) This ends the procedure. Is the SRC 1xxx 6x38 or 6x3A? No: Continue with the next step. Yes: Power regulator 2 is the failing item. Perform ″SPCN-PIP1″ in Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site determine the failing item.
Page 440 Is the SRC 1xxx 2611? v No: Go to the “Starting point for all problems” on page 2. This ends the procedure. v Yes: Choose from the following: – For Processor feature code 7400, 23E7, 7408, 7404, 7406, 7407, 7409, 7410, 7412: Replace Regulator R01 (see Locations - Models 800 and 810).
Page 441 No: Continue with the next step. Yes: Power regulator R03 on FC 5077 expansion I/O tower is the failing item (see Type, model, and part number list for part number). Is the SRC 1xxC 601A, 671A, or 673A? No: Continue with the next step. Yes: Memory control regulator R03 is the failing item.
Page 442 – Expansion I/O tower (FC 5077) (see Type, model, and part number list for part number) – System unit expansion (FC 507x) (see Type, model, and part number list for part number) – Storage expansion tower (FC 508x) - see the next FRU in the SRC list. This ends the procedure.
Page 443: Pwrsply
PWRSPLY For use by authorized service providers. A power supply may be the failing item. Follow the instructions for the model you are working on: v Models 270 or 820 (See page 431) v Models 800, 810, 825, 870/890 (FC 9094) (See page 435) v Models 830, 840, SB2, or SB3 (See page 438) Instructions for Model 270 or 820 Attention: Before installation, you must remove the protective cover on connector J4 on the power supply...
Page 444 Table 4. FC 5075 Expansion I/O Frame Unit reference code Power supply 1510, 1511, 1512, 1513, 1514, 1516 1520, 1521, 1522, 1523, 1524, 1526 Table 5. FC 5078, FC 0578, FC 5088, or FC 0588 Expansion I/O Frame Unit reference code Power supply 1510, 1511, 1512, 1513, 1514, 1516 1520, 1521, 1522, 1523, 1524, 1526...
Page 445 Is the SRC 1xxx-2600, 2601, 2602, 2603, or 2604? v No: Continue with the next step. v Yes: Perform the following: a. Find the system or feature code in the following table to determine the failing power supply. b. Refer to Locations and addresses to determine the location and part number of the failing item. c.
Page 446 Unit reference code Power supply 7x03 5073, 5077, 5083 This ends the procedure. Is the SRC 1xxx 2131, 2240, or 2311? No: Continue with the next step. Yes: The failing item is power supply 1 on a base expansion unit: –...
Page 447 – FC 5033 - part 21H9364 – FC 5034 (as installed) - part 21H9364 or part 44H7779 – FC 5035 - part 44H7779 Note: FC 5035 may contain up to 4 power supplies. The reference code that sent you here refers to the power supply on the base expansion unit.
Page 448 Expansion units are included in the tables below. 1. Is the SRC 1xxx-15xx? No: Continue with the next step. Yes: Perform the following: a. If you are working on a Model 825 that is powered off, the 1510 and 1520 reference codes can be caused by the cover on the processor enclosure not being installed (see Locations - Model 825 ), or a faulty interlock switch assembly (see the Model 825 - Interlock switch remove and replace procedure, and the Type, model, and part number list for the part number).
Page 449 Table 17. FC 5078, FC 0578, FC 5088, or FC 0588 Expansion I/O Frame Unit reference code Power supply 1510, 1511, 1512, 1513, 1514, 1516 1520, 1521, 1522, 1523, 1524, 1526 Table 18. FC 5074, FC 5079, FC 5094, FC 5294, FC 8093, FC 8094, or FC 9094, (single line cord) Expansion I/O Unit Unit reference code Power supply...
Page 450 3. Is the SRC 1xxx-2600, 2601, 2602, 2603, 2604, 2605, or 2606? v No: Continue with the next step. v Yes: Perform the following: Find the system or feature code in the following table to determine the failing power supply. b.
Page 451 Perform the following if the new power supply does not fix the problem: Reinstall the original power supply. Try the new power supply in each of the other positions listed in the table. If the problem still is not fixed, reinstall the original power supply and go to the next FRU in the list.
Page 452 Perform the following if the new power supply does not fix the problem: Reinstall the original power supply. Try the new power supply in each of the other positions listed in the table. If the problem still is not fixed, reinstall the original power supply. If the reference code is 1911 or 1921, replace the memory riser card in positions M02 and M05.
Page 453 Replace the failing power supply. Perform the following if the new power supply does not fix the problem: Reinstall the original power supply. Try the new power supply in each of the other positions listed in the table. If the problem still is not fixed, reinstall the original power supply and go to the next FRU in the list.
Page 454 Unit reference code Power supply Part number 7x03 5073, 5077, 5083 87G6110 This ends the procedure. Is the SRC 1xxx 2131, 2240, or 2311? No: Continue with the next step. Yes: The failing item is power supply 1 on a base expansion unit: –...
Page 455: Qsysopr
This ends the procedure. Is the SRC 1xxx 2330 or 2331? No: Continue with the next step. Yes: The failing item is power supply 1 on a base expansion unit: – FC 5033 - part 21H9364 – FC 5034 (as installed) - part 21H9364 or 44H7779 –...
Page 456: Refer
2. Perform a slow IPL. Then, check the Service Action Log and work any errors found during the extended IPL diagnostics. 3. If, after servicing any other processor reported errors, the B4xx xEBF error persists, contact your next level of support. This ends the procedure.
Page 457 The system processor has detected an error on the HSL port. The error was found during an IPL, and is preventing the system from finishing the IPL. The error is on the load source or flash source HSL Bus. 1. Use the information in the Location of failure column in Table 1. below, and the information from Locations and Addresses to determine the physical mapping of the information from the Location column.
Page 458: Rmdev
System reference code Location of failure B448 xB34 M39 port C0 B448 xB35 M39 port C1 B448 xB36 M39 port D0 B448 xB37 M39 port D1 B448 xBF0 M41 ports A0-A1 B448 xBF1 M41 ports B0-B1 B448 xBF2 M40 ports A0-A1 B448 xBF3 M40 ports B0-B1 B448 xBF4...
Page 459: Si_Card
2. Determine the tower type where the failing component is located and exchange the FRU indicated using the links to the service information for that FRU. Table 1. Name of FRU to exchange for symbolic FRU SIADPCD System model, tower, Link to failing component service expansion unit, or machine information (CCIN, Locations diagram,...
Page 460: Sicntrl
SICNTRL For use by authorized service providers. SICNTRL: Network Interface Controller (NIC). The failing component is the Network Interface Controller (NIC). Follow the instructions for the model you are working on: v Models 270, 820, 830, 840, SB2, and SB3 (See page 448) v Models 800 and 810 (See page 448) v Models 825, 870, and 890 (See page 449) Instructions for Models 270, 820, 830, 840, SB2, and SB3...
Page 461 Instructions for Models 825, 870, and 890 Choose from the following options: v If you have a resource name in the SAL for this error, then go to Table 3. (See page 450) below to find the FRU containing the NIC. v If there is no location in the SAL, look in the first half of word 7 of the SRC for the hexadecimal loop number.
Page 462: Siioadp
Once you have the NIC’s card position, go to Table 3. (See page 450) below and use the link to the FRU positions, names, and components table associated with the card position. This ends the procedure. v If you do not have a system configuration listing, then perform the following: 1.
Page 463 4. Record the Direct Select Address (DSA) which is word 7 of the SRC from the SAL display. 5. Are the first four digits of the DSA in word 7 greater than or equal to 0100? v No: Continue with the next step. v Yes: Convert the bus number in the DSA (BBBB) to decimal.
Page 464: Si_Phb
System model, tower, Name of FRU to FRU position Link to failing component expansion unit, or exchange service information (CCIN, PN, machine type remove and replace procedure) Models 840 and SB3 HSL I/O bridge Card See Figure 2. Locations for FC Base I/O Tower (FC 9079 Base I/O Tower (on Models 9079)
Page 465: Sirgcbl
v Otherwise, record the bus number value, BBBB, in word 7 of the SRC, see “Breaking down the SRC” on page 63 (in the Bus PIP overview) for help in determining the bus number. Search for the decimal bus number in HSM or the System Configuration Listing to determine which frame or I/O tower contains the failing item.
Page 466 Warning: If an HSL cable is pulled accidentally, it may result in the HSL connection being lost to frames that were in a loop. If this occurs, follow the Power down, power on instructions (See page 455) below to power down the frames, reconnect the HSL cable, and power the frames back on. Note: When exchanging HSL optical cables use the optical cleaning kit and procedures.
Page 467 System Model, Tower, HSL Cable or Connections Expansion Unit or Machine Type Models 830 and SB2 system unit Note: The HSL cable ports A0 and A1 (for loop number 256) are not on the Network Interface Controller NIC card in position M06. v The ″A0″...
Page 468: Sirgcfg
SIRGCFG For use by authorized service providers. An invalid configuration was detected on an HSL loop during IPL. The four rightmost characters of word 4 in the SRC contains a Program Return Code (PRC) which describes the problem detected. The leftmost four digits of word 7 in the SRC contains the loop number in hexadecimal format.
Page 469: Sirstat
Corrective action for xxxx 3212: The Network Interface Controller (NIC) hardware component does not support HSL OptiConnect. The FRU containing the NIC component must be upgraded to a level that supports HSL OptiConnect. The Service Action Log will call out the correct FRU to replace. If you do not have the service action log available then follow this procedure to determine which FRU to replace: 1.
Page 470 PRC in Word 4 Indicated status 3205 During IPL LIC determined that the loop was not complete. This is expected if there are no I/O towers on the loop. This is also expected if one of the I/O towers on the loop is an FC 5077 migrated tower which does not have all three bus adapter cards installed.
Page 471 v If the SAL entry does not list any cable FRUs (BUSCBLX is not in the part number field), then exchange the failing items listed in the SAL entry by following the normal service procedures for those FRUs. See the Locations page for the frame on which you are working. This ends the procedure.
Page 472 Port number Frame ID indicator Use HSL port label: Use: ″x1″. See “Converting from HSL loop number to port labels on the 0000 0001 system unit or processor tower” on page 72. UNLESS If you are working on a Model 270, 800, or Model 810, the port identified is an internal connection from the Network Interface Controller (NIC) to the external ″A1″...
Page 473 If this does not correct the problem, replace the cable. Perform “Bus PIP HSL-08” on page 88 to determine the frame ID and HSL port label of the other end of the cable you will be exchanging (if you do not already know).
Page 474: Sloterr
Frame type End point FRUs Base I/O units - The HSL I/O bridge card Frame 0001 and any I/O tower If replacing the End Point FRUs for the ″From Frame ID″ port did not clear up the error, use the table above to replace the End Point FRUs at the other end of the cable.
Page 475: Snsdata
Problem or message Meaning or corrective action Slot unavailable due to 64 bit card in adjacent slot The card location specified in the DSA is unavailable for the card installed there. Do not use that card location. The card location with a multi-adapter bridge function number 1 (one) less than the multi-adapter bridge function number in the DSA has a 64 bit card installed.
Page 476: Svcdocs
SVCDOCS For use by authorized service providers. See the Description/Action column in the System reference code list for the system reference code you have. SVCPROC For use by authorized service providers. The service processor is failing. Perform the following: 1. Select function 20 on the system unit control panel. Characters 2 through 4 are the system model, and characters 5 through 8 are the processor feature code.
Page 477 Follow the instructions for the model you are working on: v Models 270 and 820 (See page 465) v Models 800, 810, 825, 830, 840, 870, 890, SB2, and SB3 (See page 466) Instructions for Models 270 and 820 1. Choose one of the following: v If you are working on a Model 820, use Table 1.
Page 478: Sysbkex
Link to failing component service information (CCIN, locations diagram, remove and replace System model Name of FRU to exchange FRU position procedure) FC 5078, FC 0578 Expansion unit backplane See Locations - FC 5078, FC 0578 Expansion I/O Tower. Instructions for Models 800, 810, 825, 830, 840, 870, 890, SB2, and SB3 Use Table 2.
Page 479: Sysunit
The failing item is the system backplane extender in location MB1 of the Model 825. For more information, see: v Locations — Model 825 for diagrams and detailed location information. v Model 825 - System unit backplane (MB1) for remove and replace instructions. SYSUNIT For use by authorized service providers.
Page 480 Replace the following FRUs in order one at a time until the problem is resolved. Be sure to IPL in SLOW OVERRIDE mode after each replacement. a. Processor card in location M03 b. Power supply in location P01 c. Power supply in location P02 d.
Page 481: Tapcln
i. System unit backplane in location MB1 j. Memory cards in bank A k. Memory cards in bank B l. Memory cards in bank C m. Memory cards in bank D This ends the procedure. 9. See Locations — Models 870 and 890 with an FC 9094 Base I/O tower. Replace the following FRUs in the processor tower one at a time until the problem is resolved.
Page 482: Twrcard
1. Choose from the following options: v If you are working from the Service Action Log and a card position is listed with this failing item, then that is where the error is located. Continue with the next step in this procedure. v Otherwise, record the bus number value, BBBB, in word 7 of the SRC (see “Breaking down the SRC”...
Page 483 v For FC 5065 and FC 5066 expansion tower, the SPCN card is part of the PCI/SPCN backplane assembly (see Type, model, and part number list for the part number). v For FC 5072 and FC 5082, the SPCN card is part of the ACMODUL (see Type, model, and part number list for part numbers).
Page 484 – (Except reference code 7610, 7611, 7620, 7621, 7630, 7631, 7640, 7641) replace the Tower card. (TM) (TM) v For xSeries Server Tower, replace the Integrated xSeries Adapter card. See Locations — (TM) Integrated xSeries Adapter Card (IXA) for locations information, part number, and directions to the remove and replace procedures before exchanging the part.
Page 485: Twrplnr
v For FC 5088 or FC 0588, choose from the following options: – (With reference code 7610, 7611, 7620, 7621, 7630, 7631, 7640, 7641) replace one part at a time: - Air moving device (AMD) control card (see Locations - FC 5078, 0578 Expansion I/O unit for locations and part number information) - part CCIN 28B8 (TWRCARD) –...
Page 486: Uc235
UJ6P3 For use by authorized service providers. An error occurred in the IBM Facsimile Support/400 Licensed Program. Please contact your next level of support for possible corrective actions. Find additional information on Facsimile Support for OS/400 in the Application System Facsimile Support for OS/400 User’s Guide.
Page 487: Uja34
UJA34 For use by authorized service providers. The line configuration parameter that was identified as a possible problem can be changed by using the WRKLIND command. Determine if the suspected configuration parameter is wrong and change if necessary. Information about commands related to communications can be found in the following manuals: v CL Programming, SC41-5721-03 v Communications Configuration, SC41-5401-00 Some software problems can be temporarily solved by changing the configuration parameter, even if the...
Page 488: Ulnz3
ULNZ3 For use by authorized service providers. The problem may be a communications line problem. When a workstation is attached to the system through modems, it may fail or lose communication with the system for various lengths of time. This is due to a communications line problem. Refer to the modem service information to determine how to test the modems and verify that the communications line between the modems is working correctly.
Page 489: User
Perform the following: 1. Is the SRC or problem on an FC 5033, FC 5034, or FC 5035 frame? v No: Continue with the next step. v Yes: Go to the UPSUNIT symbolic FRU in the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the V5R1 Supplemental Manuals web site 2.
Page 490: Uy1Z1
For use by authorized service providers. Cable problems: See the IBM Technical Information Manual for information on how to correct cabling problems. Problems that are associated with noise can cause a workstation to fail or lose communication with the system for various lengths of time.
Page 491: Vpdconc
The communication between the workstation controller and a workstation was interrupted during an active session. Possible causes include: v The power for the workstation was turned off, then on. v A temporary loss of power to the workstation occurred. VPDCONC For use by authorized service providers.
Page 492 v Models 270 and 820 (See page 480) v Models 800, 810 and 825 (See page 482) v Models 830, 840, SB2, and SB3 (See page 485) v Models 870 and 890 (See page 488) Instructions for Model 270 and 820 1.
Page 493 8. Is the SRC 1xxx 840A? v No: Continue with the next step. v Yes: Exchange the System backplane. See symbolic FRU “TWRCARD” on page 470 for the correct part. This ends the procedure. 9. Is the SRC 1xxx 840B? v No: Go to step 14 (See page 481).
Page 494 15. Is the SRC 1xxx 8413? v No: Continue with the next step. v Yes: Exchange Processor 1. See symbolic FRU “CCIN” on page 303 for the correct part, and Locations and addresses for location information. This ends the procedure. 16.
Page 495 v Yes: Prior to exchanging any parts, verify that the processors are installed. If you are in test mode and have removed all of the processors, disregard this SRC. Otherwise, correct the processors. If the processors are installed correctly, then exchange the control panel. See symbolic FRU “CTLPNL”...
Page 496 Does the SRC 1xxx 840B appear on the panel? v Yes: Continue with the next step. v No: Go to step 12 (See page 484). Perform the following: Power off the system. Exchange the control panel in the system unit. Power on the system.
Page 497 18. Is the SRC 1xxx 8416? v No: Continue with the next step. v Yes: Exchange Processor 4. See symbolic FRU “CCIN” on page 303 for the correct part, and Locations and addresses for location information. This ends the procedure. 19.
Page 498 – Processor 1 (See symbolic FRU “CCIN” on page 303 for the correct part.) This ends the procedure. 4. Is the SRC 1xxx 8404? v No: Continue with the next step. v Yes: Exchange Processor 2. See symbolic FRU “CCIN” on page 303 for the correct part. This ends the procedure.
Page 499 v Yes: Continue with the next step. v No: The Clock card you replaced in this step is the failing component. This ends the procedure. Perform the following: Power off the system. Exchange the control panel in the system unit. Power on the system.
Page 500 v No: Continue with the next step. v Yes: Exchange Processor 2. See symbolic FRU “CCIN” on page 303 for the correct part. This ends the procedure. 20. Is the SRC 1xxx 8415? v No: Continue with the next step. v Yes: Exchange Processor 3.
Page 501 – Processor 1 VPD card/processor (see symbolic FRU “CCIN” on page 303 for the correct part). This ends the procedure. 4. Is the SRC 1xxx 8404? v No: Continue with the next step. v Yes: Exchange Processor 2 VPD card/processor. See symbolic FRU “CCIN” on page 303 for the correct part.
Page 502 v No: The Network interface card M41 you replaced in this step is the failing component. This ends the procedure. Perform the following: Power off the system. Exchange the control panel in the system unit. Power on the system. Does the SRC 1xxx 840B appear on the panel? v Yes: Continue with the next step.
Page 503 v No: Continue with the next step. v Yes: Exchange Processor 2 and the matching VPD card. See symbolic FRU “CCIN” on page 303 for the correct part. This ends the procedure. 20. Is the SRC 1xxx 8415? v No: Continue with the next step. v Yes: Exchange Processor 3 and the matching VPD card.
Page 504 iSeries: iSeries Server 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Hardware Problem Analysis and Isolation...
Page 505: Notices
Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.
Page 506 IBM. IBM has prepared this publication for use by hardware service representatives in the maintenance or repair of the specific machines indicated. IBM makes no representations that it is suitable for any other purpose. iSeries: iSeries Server 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Hardware Problem Analysis and...
Page 507: Trademarks
Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. © Copyright IBM Corp. 1998, 2002...
Page 508 iSeries: iSeries Server 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Hardware Problem Analysis and Isolation...
Page 509: Version 5 Release
Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
Page 510 BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM CORPORATION ATTN DEPT 542 IDCLERK 3605 HWY 52 N ROCHESTER MN 55901-7829 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...
Page 512 Printed in USA SY44-5914-01...

This manual is also suitable for:

Iseries 825 Iseries 830 Iseries 840 Iseries 270 Iseries 870 Iseries 890 ... Show all

IBM iSeries Series Hardware Problem Analysis And Isolation

Analyze Hardware Problems

Quick Links

Related Manuals for IBM iSeries Series

Summary of Contents for IBM iSeries Series