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Troubleshooting
The food items kept in cooler compartment
drawers are frozen.
• The cooler compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher degree
and check again.
The temperature in the cooler or the freezer
is too high.
• The cooler compartment temperature is set to
a very high degree. >>> Temperature setting
of the cooler compartment has an effect on the
temperature in the freezer compartment. Wait
until the temperature of relevant parts reach the
sufficient level by changing the temperature of
cooler or freezer compartments.
• The doors were opened frequently or kept open
for long periods. >>> Do not open the doors too
frequently.
• The door may be ajar. >>> Fully close the door.
• The product may have been recently plugged in
or a new food item is placed inside. >>> This is
normal. The product will take longer to reach the
set temperature when recently plugged in or a
new food item is placed inside.
• Large quantities of hot food may have been
recently placed into the product. >>> Do not
place hot food into the product.
Shaking or noise.
• The ground is not level or durable. >>> If the
product is shaking when moved slowly, adjust
the stands to balance the product. Also make
sure the ground is sufficiently durable to bear
the product.
• Any items placed on the product may cause
noise. >>> Remove any items placed on the
product.
The product is making noise of liquid
flowing, spraying etc.
• The product's operating principles involve liquid
and gas flows. >>> This is normal and not a
malfunction.
There is sound of wind blowing coming from
the product.
• The product uses a fan for the cooling process.
This is normal and not a malfunction.
There is condensation on the product's
internal walls.
Refrigerator / User Guide
• Hot or humid weather will increase icing and
condensation. This is normal and not a malfunction.
• The doors were opened frequently or kept open
for long periods. >>> Do not open the doors too
frequently; if open, close the door.
• The door may be ajar. >>> Fully close the door.
There is condensation on the product's exterior or
between the doors.
• The ambient weather may be humid, this is quite
normal in humid weather. >>> The condensation will
dissipate when the humidity is reduced.
The interior smells bad.
• The product is not cleaned regularly. >>> Clean
the interior regularly using sponge, warm water and
carbonated water.
• Certain holders and packaging materials may cause
odour. >>> Use holders and packaging materials
without free of odour.
• The foods were placed in unsealed holders. >>>
Keep the foods in sealed holders. Micro-organisms
may spread out of unsealed food items and cause
malodour. Remove any expired or spoilt foods from
the product.
The door is not closing.
• Food packages may be blocking the door. >>>
Relocate any items blocking the doors.
• The product is not standing in full upright position on
the ground. >>> Adjust the stands to balance the
product.
• The ground is not level or durable. >>> Make sure
the ground is level and sufficiently durable to bear the
product.
The vegetable bin is jammed.
• The food items may be in contact with the upper
section of the drawer. >>> Reorganize the food items
in the drawer.
If The Surface Of The Product Is Hot.
• High temperatures may be observed between the two
doors, on the side panels and at the rear grill while
the product is operating. This is normal and does
not require service maintenance!Be careful when
touching these areas.
A
WARNING:
If the problem persists after following the instructions
in this section, contact your vendor or an Authorised
Service. Do not try to repair the product.
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