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2131
Cause
The roll paper loaded in the printer is narrower than the roll paper width in the print job.
What to Do
Check the Page size and Type in the print job that appears on the touch screen, and then tap OK.
• Continuing to print
Tap Print with the loaded paper. to go ahead and print on the loaded paper.
However, note that this error may affect the printing quality.
• Replacing the paper roll and printing
Tap Replace the paper and print, and then replace the paper with roll paper of the width specified in
the print job Page size settings.
Removing the Upper Roll from the Printer
Removing the Lower Roll from the Roll Unit
Removing Rolls From the Roll Holder
Loading Rolls on the Roll Holder
Loading the Upper Roll on the Printer
Loading the Lower Roll on the Roll Unit
• Stopping printing
Tap Cancel on the touch screen or press the Stop button.
Note
• To change print settings in Windows, select Fit Roll Paper Width in the printer driver and set the roll
paper width in the dialog box that appears.
• To change print settings in Mac OS, open the printer driver and select Fit Roll Paper Width, and
then set the roll paper width in that panel to the width of the paper loaded in the printer.
• To suppress this message, set Detect paper setting mismatch in the touch screen menu to Do not
detect. However, note that this error may affect the printing quality.
Menu Structure
749
- Quick Links:
- List of Support Code for Error
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Table of Contents
Troubleshooting
