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GE 28821FE1 User Manual

GE 28821FE1 User Manual

Dect 6.0 cordless handset speakerphone answering system
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Model 28821 Series
DECT 6.0 Cordless

Handset Speakerphone

Answering System

User's Guide
Your new GE telephone system is EXPANDABLE up to a total of 6 handsets
(by purchase of optional Model 28801 handset with charge cradle)

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Table of Contents
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Summary of Contents for GE 28821FE1

  • Page 1: Handset Speakerphone

    Model 28821 Series DECT 6.0 Cordless Handset Speakerphone Answering System User’s Guide Your new GE telephone system is EXPANDABLE up to a total of 6 handsets (by purchase of optional Model 28801 handset with charge cradle)
  • Page 2: Equipment Approval Information

    • Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.
  • Page 3 REN Number is located on the cabinet bottom. 2 Rights of the Telephone Company Should your equipment cause trouble on y our line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately.
  • Page 4: Interference Information

    Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and () This device must accept any interference received, including interference that may cause undesired operation.
  • Page 5: (Hac)

    Hearing Aid Compatibility (HAC) This telephone system meets FCC standards for Hearing Aid Compatibility. Licensing Licensed under US Patent 6,7,009. FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 0 centimeters between the radiator and your body.
  • Page 6: Table Of Contents

    Table of Contents quipmEnt pprovAl nformAtion ntErfErEncE nformAtion EAring ompAtibility ...5 icEnsing fcc rf r AdiAtion xposurE dEct p nformAtion for ...9 ntroduction ...9 EforE Egin ...9 arts heCklist ElEpHonE EquirEmEnts ...11 nstAllAtion igital eCurity ystem mPortant nstallation ...12 AndsEt Ayout ...13 Ayout...
  • Page 7 Table of Contents ...32 egistration loBal registration ...34 eFault etting ...34 ElEpHonE pErAtion ...34 isual nDiCators ...34 ...34 anDset Vmwi / V isual inger ...35 anDset PeakerPhone Peration ...35 aking a ...36 nswering alls gnore nComing ...36 imer ...36 tanDBy inger olume hortCut...
  • Page 8 Table of Contents ...50 rasing essages ...51 EmotE ccEss ...51 orDless anDset Creening alls From the CCessing the nswering ...52 nother oCation ...53 emory lip And ptionAl onneCting the onneCting an Ptional ...53 anDset ...54 HAnging tHE AttEry AttEry AfEty rEcAutions ...55 isplAy...
  • Page 9: Fcc Rf R Adiation Xposure Nformation For Dect P Roduct Ntroduction

    Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in...
  • Page 10: Elephone J Ack R Equirements

    Telephone Jack Requirements To use this phone, you need an RJ11C type modular telephone jack, which might look like the one pictured here, installed in your home. If you don’t have a modular jack, call your local phone company to find out how to get one installed.
  • Page 11: Installation

    • Avoid other cordless telephones or personal computers. • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface.
  • Page 12: Handset Layout

    Handset Layout Voice Mail Waiting Indicator (VMWI) / display Visual Ringer TALK (button) CALLER ID-VOLUME 6(caller id/volume CALLER ID-VOLUME down button) 5(caller id/volume up button) SPEAKER (button) END/cancel (button) delete/intercom/conf (delete/intercom/ GOOG-411 conference button) (Google free one touch directory assistance) review (button) skip (button) play/stop (button)
  • Page 13: Ase Ayout

    Base Layout (Top & Front Views) volume 5/ 6 delete (button) (buttons) skip (button) repeat (button) PLAY/STOP speed (button) (button) Message Counter (indicator) memo (button) announce (button) ans on/off (answerer on/off button) do not disturb find charge/in use (do not disturb (button) voicemail button)
  • Page 14: Installing The Phone

    Installing the Phone Installing the Handset Battery NOTE: You must connect the handset battery before use. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Model 5-2814 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1.
  • Page 15: I Nstalling The H Andset B Attery B Ase S Tation

    . Plug one end of the telephone line cord into the TEL LINE jack on the back of the base and the other end into a modular jack.
  • Page 16: Answering System Setup

    Answering System Setup This section shows you how to set up your answering system to receive incoming calls. Before you begin the set up process, you must turn on the answering system. • Press the ans on/off button to turn the answering system on and off. The MESSAGES indicator lights when the answering system is on.
  • Page 17: Ring To Answer

    Set Prompt Language From the Answerer Menu: 1. Press the CALLER ID-VOLUME (5 or 6) button to scroll to PROMPT LANG. . Press the mute/menu OK button to enter the menu. PROMPT LANG 1ENG 2FRA 3ESP shows in the display. .
  • Page 18: Message Alert

    Security Code You can access the answering system from a tone dialing telephone in another (remote) location. The security code is required for remote access, and it prevents unauthorized access to your answering system.
  • Page 19: Oice I Nstruction

    Voice Instruction If you need additional assistance, press the repeat button in standby mode and follow the voice instructions. Recording the Outgoing Announcement For best results when recording, you should be about nine inches from the microphone, and eliminate as much background noise as possible. You may record an outgoing announcement in the answerer or choose the default for your current outgoing announcement.
  • Page 20: Goog411

    GOOG411 GOOG-11 is Google’s new 11 service. With GOOG-11, you can find local business information completely free, directly from your phone. With purchasing the GE phone, you can access 1-800-GOOG-11 service at anytime by simply pressing the GOOG-11 button. 1. In standby mode or dialing mode, press the GOOG-11 button, the preset GOOG-11 service number is dialed out immediately.
  • Page 21: P Rogramming The

    Programming the Telephone Standby Screen The handset displays the handset number and user name. Programming Functions The system uses a menu structure to give you access to all of the built-in features. You may program the following items in main menu: Phonebook, Room Monitor, Answerer, Set Alarm Clock and Handset Setup.
  • Page 22: Dd R Ecords

    8. Press the mute/menu OK button again to save your selection. The display shows ADD TEL NUMBER. 9. Use the touch-tone pad to enter the telephone number (up to 0 digits, including pauses), and press the mute/menu button to confirm. The records are stored alphabetically in the phonebook.
  • Page 23: Dit R Ecords

    Edit Records 1. Make sure the phone is OFF (not in TALK mode). . Press the mute/menu OK button to go to the main menu. . Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK. . Press mute/menu OK button to enter PHONEBOOK menu. 5.
  • Page 24: Umber From Nternal Emory

    Dialing a Number from Internal Memory 1. Make sure the phone is OFF (not in TALK mode). . Press the mute/menu OK button to go to the main menu. . Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK. .
  • Page 25: Answerer

    6. The receiving handset will turn on the microphone and the originating handset will turn on the speakerphone to monitor sound from the receiving handset. NOTE: For room monitoring mode to work, the originating handset must NOT be on the cradle. NOTE: While in room monitoring mode, the handsets will emit an alert tone approximately every 5 seconds if there is an incoming call.
  • Page 26: Handset Setup

    8. Press the mute/menu OK button to confirm and advance Set Cycle Time sub-menu. 9. Use the CALLER ID-VOLUME ( 6 or 5) button to select Once or Daily. The default setting is Once. 10. Press the mute/menu OK button to save your selection. You will hear a confirmation tone.
  • Page 27: Handset Name

    Handset Name From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the HANDSET NAME sub-menu. . Press mute/menu OK button to enter the menu. HANDSET NAME shows in the display. . Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the number keys.
  • Page 28: Ringer Volume

    Ringer Volume From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the RINGER VOLUME sub-menu. . Press mute/menu OK button to enter the menu. SET RINGER LEVEL 5 shows in the display.
  • Page 29: 1 Record

    Storing VIP Melody From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to VIP MELODY sub-menu. . Press mute/menu OK button to select VIP melody feature and then display VIP 1 record. - If VIP1 does NOT contain any specific number/records, it will display EMPTY.
  • Page 30: Nd Eleting Tored Vip Ecord

    Reviewing And Deleting Stored VIP Melody Record From the Handset Setup Menu: 1. Press the mute/menu OK button to enter to VIP MELODY menu. . Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to the desired VIP Melody Record.
  • Page 31: Equalizer

    6. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the current time shows in the display. Equalizer This feature lets you to adjust the audio quality. From the Handset Setup Menu: 1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to Equalizer. .
  • Page 32: De-Registration

    . Press the mute/menu OK button to confirm. You will hear a confirmation tone and your selection shows in the display. Registration Your packaged handset(s) are pre-registered and ready to use. It is not recommended that a handset be registered again unless absolutely necessary. From the Handset Setup Menu: 1.
  • Page 33: Global De-Registration

    WARNING: It is not recommended that a handset be de-registered unless absolutely necessary because once a handset is de-registered, that handset’s telephone features cannot be used until the handset is re-registered. . Select 2NO, if you do not want to de-register.
  • Page 34: Default Setting

    . Press the mute/menu OK button to save your selection. You will hear a confirmation tone. Telephone Operation Visual Indicators Base The charge/in use voicemail indicator on the base will flash to alert you to an incoming call, during paging, or if you have a message waiting from your service provider.
  • Page 35: Vmwi

    VMWI / Visual Ringer Indicator on Handset IMPORTANT: In order to use this unit’s Voice Mail Waiting Indicator (VMWI) feature, you must subscribe to this service from your phone company. The VMWI indicator on the top of the handset flashes when you receive a new message from your service provider.
  • Page 36: Answering Calls

    Answering Calls 1. When the phone rings, press the SPEAKER button on the handset. - OR - Pick up the handset and press the TALK button. . When finished, press END/cancel to hang up. NOTE: Adjust the handset volume by pressing the CALLER ID-VOLUME ( 6 or 5) button during a call.
  • Page 37: Flash/Call Waiting

    If you subscribe to the combined Call Waiting Caller ID service from your local telephone company, you will receive Caller ID information (if available) on Call Waiting calls. During a phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset display.
  • Page 38: Age

    Page The page feature helps you locate a misplaced handset. To send and receive pages, all handsets must be registered. If your handset is not registered, follow the instructions in the Registration section of this manual. Handset to Handset Paging (applicable only with additional handsets) 1.
  • Page 39: Mute

    Intercom Operation (applicable only with additional handsets) The intercom feature allows you to have a conversation with another registered handset without tying up the telephone line, allowing you to still receive incoming calls. Making an Intercom Call 1. Make sure the handset is OFF (not in TALK mode).
  • Page 40: U Sing I Ntercom With E Xternal T Elephone C Alls

    Advanced Intercom Features Receiving an Incoming Call During an Intercom Call If you receive a telephone call during an intercom call, the intercom call is immediately terminated and both handsets ring. Either handset user may press the TALK or SPEAKER button to answer the call.
  • Page 41: Two-Way Calling

    Both intercom users may speak privately. The external caller will not hear the intercom conversation. . When finished, press the END/cancel button or delete/intercom/conf button to end the intercom call, return to the talk mode, and resume your original telephone conversation. Three-Way Calling 1.
  • Page 42: Id (Cid)

    Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID information will be displayed and stored in the history of all handsets in the system.
  • Page 43: Dialing A Cid Number

    Storing CID Records (In CID Memory) If you are not at home or cannot answer, your telephone’s Caller ID memory stores the data for the 0 most recent calls you received so you can see who called while you were unavailable.
  • Page 44: S Toring Cid R

    Available formats include: Number of digits Eleven digits long distance code “1 ” +-digit area code +7-digit telephone number. Ten digits -digit area code + 7-digit telephone number. Seven digits 7-digit telephone number. Storing CID Records in Internal Memory You may also store CID information in the phone’s internal memory.
  • Page 45: Hone B Ook

    NOTE: Press the END/cancel button to return to the standby mode without deleting any CID records. Deleting All CID Records 1. Make sure the phone is OFF (not in TALK mode). . Use the CALLER ID-VOLUME ( 6 or 5) button to display any Caller ID record. .
  • Page 46: Dd R Ecords

    8. Press the mute/menu OK button again to save your selection. The display shows ADD TEL NUMBER. 9. Use the touch-tone pad to enter the telephone number (up to 0 digits, including pauses), and press the mute/menu OK button to confirm. The records are stored alphabetically in the phone book.
  • Page 47: Dit R Ecords

    Edit Records 1. Make sure the phone is OFF (not in TALK mode). . Press the mute/menu OK button to go to the main menu. . Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK. . Press mute/menu OK button to enter PHONEBOOK menu. 5.
  • Page 48: Umber From Nternal Emory

    Dialing a Number from Internal Memory 1. Make sure the phone is OFF (not in TALK mode). . Press the mute/menu OK button to go to the main menu. . Press CALLER ID-VOLUME ( 6 or 5) button to scroll to PHONEBOOK. .
  • Page 49: Essage /M Emo

    g) Message counter has a “An“ flashing on the display - Answering incoming calls and recording an incoming call. h) Message counter has “LA” - The answering system is being accessed remotely. NOTE: While the messages are playing, the message counter will display the messages in the order they were received.
  • Page 50: Uring Emory Ull

    Message Playback The message counter lets you know when you have message(s) or new message(s). To play the messages, press the PLAY/STOP button. While a message is playing, you may do the following: • Press the corresponding PLAY/STOP button to stop the message playback. •...
  • Page 51: Remote Acces

    NOTE: Erased messages cannot be restored. Remote Access You may access the answering system with the cordless handset or from any tone- dial compatible telephone. Cordless Handset Use the corresponding handset keys just like you would use the base buttons (see “Answering System Setup”).
  • Page 52: Creening C Alls From The H A Ccessing The A Nswering S A Nother L Ocation

    -digit security code during the playing of outgoing announcement or after you hear the outgoing announcement. 1. Dial the telephone number to which the answering system is connected. . While the outgoing announcement is playing, enter the security code “1”...
  • Page 53: Memory Full

    Memory Full When the answering system memory is full, the system answers after 10 rings, beeps and waits for you to enter the -digit security code. If you don’t enter the security code within 8 seconds, the phone hangs up. You should erase some messages so the answering system can record new messages.
  • Page 54: Hanging The B Attery

    Thomson Inc. approved Model 5-2814 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery. . Remove the battery compartment door. . Disconnect the battery plug from the jack inside the battery compartment and remove the battery pack from the handset.
  • Page 55: Display Messages

    CID memory. Prompt telling you to enter a name in one of the 50 memory locations. Prompt telling you to enter a telephone number in one of the 50 memory locations. Indicates call or calls which have not been reviewed.
  • Page 56 HANDSET NEEDS REGISTRATION INCOMPLETE DATA LINE IN USE LONG DISTANCE LOW BATTERY NEW VOICE MAIL CALL SCREENING MSG WAITING OFF NEW CALL XX NO CALLS NO USER MEMORY OUT OF RANGE PAGING or PAGING FROM REPT Indicates you must register a non- registered handset prior to use.
  • Page 57: A Nswering S Ystem D Isplay M

    SEARCHING SPKR UNKNOWN CALLER/ NAME/NUMBER Answering System Display Messages The following messages show the status of the answering system or help you set up and use the system. 0-59 CL (blinking) An (blinking) F (blinking) Six bars (blinking) LA (Line Access) Handset Sound Signals Signal A long warbling tone...
  • Page 58: Troubleshooting Guide

    Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is connected to the base and the wall jack. • Connect another phone to the same jack. If it doesn’t work, the problem might be your wiring or local service.
  • Page 59: Caller Id Solutions

    No Caller ID • You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to receive CID information. Battery Solutions If you experience any of the following problems, even after recharging the battery, you may need to replace the battery pack: •...
  • Page 60: Answering System Solutions

    Answering System Solutions Can’t hear messages, beep, etc. • Adjust speaker volume. Time/Day setting stuck at 1 a.m Mon. • Set the time clock. Answers on 10th ring • Make sure answering system is turned on. • Answering system memory may be full. Erase some messages. Incoming messages are incomplete •...
  • Page 61: Auses Of P Oor R Eception

    Causes of Poor Reception • Aluminum siding. • Foil backing on insulation. • Heating ducts and other metal construction that can shield radio signals. • You ’re too close to appliances such as microwaves, stoves, computers, etc. • Atmospheric conditions, such as strong storms. •...
  • Page 62: Arranty A Ssistance

    If trouble is experienced with this equipment, for warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may require that you disconnect the equipment until the problem is resolved.
  • Page 63: Limited Warranty

    Limited Warranty What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • One year, from date of purchase. (The warranty period for rental units begins with the first rental or 5 days from date of shipment to the rental firm, whichever comes first.) What we will do: •...
  • Page 64: Warranty I

    What your warranty does not cover: • Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.) • Installation and setup service adjustments. • Batteries. • Damage from misuse or neglect. •...
  • Page 65 How state law relates to this warranty: • Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. •...
  • Page 66: Nformation

    Accessory Information DESCRIPTION Handset Replacement Battery AC Power converter Belt Clip Headset Accessory Handset with Charge Cradle To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are required by law to collect appropriate sales tax for each individual state, country, and locality to which the merchandise is being sent.
  • Page 67: Index

    Index Accessing the Answering System from Another Location Accessory Information Add Records Advanced Intercom Features Answerer Answering Calls Answering System Display Messages Answering System Operation Answering System Setup Answering System Solutions Area Code Auto Standby Base Base Layout Base Station Battery Safety Precautions Battery Solutions Before You Begin...
  • Page 68 Index Edit Records Edit Records Equalizer Equipment Approval Information Erasing Messages Exit 7 FCC RF Radiation Exposure Statement Flash/Call Waiting General Product Care Global De-registration GOOG11 Handset Handset Access Handset Layout Handset Name Handset Setup Handset Sound Signals Handset to Handset Paging Hearing Aid Compatibility (HAC) Ignore The Incoming Call , 8, 8 Important Installation Guidelines 11...
  • Page 69 Paging All Handsets from a Handset Paging from the Base/Group Page 8 Parts Checklist Phone Book Programming Functions Programming the Telephone Receiver Volume Control Receiving an Incoming Call During an Intercom Call Receiving an Intercom Call Receiving CID Records Recording the Outgoing...
  • Page 70 Index Telephone Jack Requirements Telephone Operation Telephone Solutions Three-Way Calling Tone/Pulse Transferring External Calls to Other Handsets Troubleshooting Guide Two-Way Calling Using Intercom with External Telephone Calls VIP Melody Visual Indicators VMWI / Visual Ringer Indicator on Handset Voice Instruction...
  • Page 72 Visit the GE website at: www.GE.com/phones Thomson Inc. 101 W. 10rd Street Indianapolis, IN 690-110 Model 881 © 007 Thomson Inc. 0007 (R0 Dom E/S) Trademark(s) ® Registered 07-9 Marca(s) Registrada(s) Printed in China...

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