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Washing machine WM14UQ92GB User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
For further information, please refer to the Digital User Guide. Table of contents 1 Safety .......... 4 6 Before using for the first time ... 19 1.1 General information.... 4 6.1 Starting an empty washing cycle ......... 19 1.2 Intended use....... 4 1.3 Restriction on user group... 4 7 Display ........
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14 Childproof lock...... 32 14.1 Activating the childproof lock ......... 32 14.2 Deactivating the childproof lock ......... 32 15 Basic settings...... 32 16 Cleaning and servicing .... 32 16.1 Cleaning the drum.... 32 16.2 Cleaning the detergent drawer........ 33 16.3 Cleaning the drain pump.. 33 17 Troubleshooting.......
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products.
en Preventing material damage Make sure that the length of the ▶ Preventing material damage 2 Preventing material thread on the connection to the water tap is at least 10 mm. damage If the water pressure is too high or too low, the appliance may not be Follow these instructions to avoid ma- Preventing material damage able to operate properly.
Environmental protection and saving energy en Remove all detergent residue, Reduce the washing temperature for ▶ spray residue or other residues im- lightly and normally soiled laundry. mediately if they come into contact a At lower temperatures, the appli- with the appliance. ance consumes less energy.
en Installation and connection Replace the accessories in ques- ▶ Installation and connection 4 Installation and con- tion before operating the appli- ance. nection → "Accessories", Page 28 Installation and connection Note: The appliance has been tested 4.1 Unpacking the appliance at the factory to check it is in working order.
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Installation and connection en 4.4 Removing the transit Installation loca- Requirements tion bolts Base Secure the appli- The appliance is secured for trans- ance with fixing portation using transit bolts on the brackets rear of the appliance. → Page 28. Note: Keep the transit bolt screws and the sleeves in a safe place for fu- ture transport → Page 44.
en Installation and connection Pull the power cable out of the Press down on the 4 cover caps. holder. 4.5 Connecting the appliance Remove the 4 sleeves. Connecting the water inlet hose Connect the water inlet hose. Put on the 4 cover caps. Connect the water inlet hose to a tap (26.4 mm = 3/4").
Installation and connection en Water outlet connection types 4.6 Aligning the appliance This information is intended to help In order to reduce noise and vibra- you to connect this appliance to the tion and to prevent the appliance water outlet. from moving, align the appliance cor- rectly.
en Installation and connection Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height. 4.7 Connecting the appliance to the electricity supply Insert the mains plug of the appli- ance's power cable in a socket nearby.
Familiarising yourself with your appliance en Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance 5.2 Detergent drawer Measuring aid for liquid deter- gent → "Using a measuring aid for liquid detergent", Page 30 Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡ Fabric softener ¡...
Before using for the first time en Do not press on the display using Pour standard washing powder ▶ pointed or sharp objects. into compartment II. Before using for the first time 6 Before using for the To prevent foaming, use only half first time of the amount of detergent recom- mended by the detergent manufac-...
en Display Display 7 Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation More information 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining "Ready in" time → "Buttons", Page 22 9,0 kg Recommended The maximum load capacity for the selec-...
Display en Display Designation More information Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡...
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en Buttons Buttons 8 Buttons The selection of programme settings depends on the programme that is set. Buttons You can see the selection options for each programme in the overview for . Button Selection More information (Start/Pause) ¡ Start Start, cancel or pause the pro- gramme.
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Buttons en Button Selection More information ¡ +1 Activate or deactivate up to three ad- ditional rinse cycles. ¡ +2 Recommended for particularly sensit- ¡ +3 ive skin or in regions with very soft water. (Rinse Hold) ¡ Activate Activate or deactivate spinning and draining at the end of the washing ¡...
en Programmes Programmes 9 Programmes Programmes Note: The laundry's care labels provide you with additional information about programme selection. Care symbols on the care labels Programme Description Max. load (kg) Cottons Wash hard-wearing items made from cotton, linen or blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate Speed.
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Programmes en Programme Description Max. load (kg) Easy Care Wash items made from synthetic or blended fab- rics. Programme setting: ¡ Max. 60 °C ¡ Max. 1200 rpm Mixed Fabrics Wash items made from cotton, linen, or synthetic or blended fabrics. Suitable for lightly soiled laundry.
en Programmes Programme Description Max. load (kg) Shirts Wash non-iron shirts and blouses made from cot- ton, linen, or synthetic or blended fabrics. Tip: In order to avoid creasing in your laundry, you can activate . The laundry is only given a short spin and can be removed while still dripping wet.
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Programmes en Programme Description Max. load (kg) If you wish to reduce the programme duration to 15 minutes, activate Speed. The maximum load is reduced to 2,0 kg. Programme setting: ¡ Max. 40 °C ¡ Max. 1200 rpm sensoFresh For all washable items and for items that are suit- able for professional cleaning only.
Laundry covers Note: More detailed instructions for – Close all zips, Velcro fasteners, use can be found on www.siemens- hooks and eyes home.bsh-group.com or by scanning – Tie cloth belts, apron strings, the QR code on the title page of this user manual.
Detergents and care products Notes The switch-on process takes a few ¡ More detailed instructions for use seconds. can be found on www.siemens- home.bsh-group.com or by scan- Note: The lighting for the drum goes ning the QR code on the title page out automatically.
en Basic operation Press and hold for approx. 3 Insert the measuring aid. ▶ seconds. Press to call up the saved pro- gramme. Note: To overwrite the saved pro- gramme, repeat the steps above. 13.5 Loading laundry Note: To prevent creasing, take note of the maximum load for the → "Programmes", Page 24.
Basic operation en Fold the measuring aid down and a If you start a programme with act- click it into place. ive oxygen, the drum lights up after the programme starts and the mist that is created can be seen. 13.10 Adding laundry Note: If you a start a programme with active oxygen, you cannot add any laundry after the programme has...
Note: You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www.siemens- home.bsh-group.com . Cleaning and servicing 16 Cleaning and servi- cing To keep your appliance working effi-...
Cleaning and servicing en Fit the insert and click it into place. 16.2 Cleaning the detergent drawer Pull out the detergent drawer. Press down on the insert and re- move the detergent drawer. Clean the opening for the deter- gent drawer. Pull out the insert upwards. Push in the detergent drawer.
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en Cleaning and servicing Open and remove the service flap. CAUTION - Risk of scalding! When you wash at high temperat- ures, the detergent solution gets hot. Do not touch the hot detergent ▶ solution. To allow the detergent solution to flow out into the container, remove the sealing cap.
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Cleaning and servicing en Screw the pump cap as far as it Cleaning the drain pump will go. Requirement: The drain pump is empty. → Page 33 Since water may remain in the drain pump, unscrew the pump 90° cap carefully. The handle on the pump cap must be in a vertical position.
en Troubleshooting Troubleshooting 17 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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Troubleshooting en Fault Cause and troubleshooting "E:36 / -10" Ensure that the pump cap is screwed in all the way ▶ into the appliance. The handle on the pump cap must be in a vertical position. → "Cleaning the drain pump", Page 35 "E:36 / -25 / -26"...
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en Troubleshooting Fault Cause and troubleshooting flashes. Door is not closed. Close the door. Press to start the programme. All other error codes. Malfunction Call the after-sales service. ▶ → "Customer Service", Page 45 "E:30/-20" Solenoid valve defective. Call the after-sales service. ▶ → "Customer Service", Page 45 Detergent dosage is too high.
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Troubleshooting en Fault Cause and troubleshooting The door cannot is activated. be opened. Continue the programme by selecting Spin or ▶ Drain and pressing The temperature is too high. Wait until the temperature has dropped. ▶ → "Cancelling the programme", Page 31 ▶ Water level is too high. Start the Drain programme.
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en Troubleshooting Fault Cause and troubleshooting Water is not flowing The tap is turned off. in. Detergent is not Turn on the tap. ▶ being dispensed. The water inlet hose is kinked or jammed. Ensure that the water inlet hose is not kinked or ▶...
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Troubleshooting en Fault Cause and troubleshooting Drum rotates, water Load detection is active. does not flow in. Not a fault – no action required. ▶ Note: The load detection can take up to two minutes. Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶...
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en Troubleshooting Fault Cause and troubleshooting Loud noises during Appliance is not correctly aligned. the spin cycle. Aligning the appliance ▶ The appliance feet are not fixed. Secure the appliance feet. Aligning the appliance ▶ Transit bolts have not been removed. Removing the transit bolts ▶...
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Troubleshooting en Fault Cause and troubleshooting The spin result is not Ensure that the drain pipe and water drain hose are ▶ satisfactory. The laun- not kinked or trapped. dry is too wet/too The unbalanced load detection system has interrupted damp. the spin cycle because the laundry is unevenly distrib- uted.
18.1 Removing the appliance → "Before using for the first time", Note: More detailed instructions for Page 19. use can be found on www.siemens- home.bsh-group.com or by scanning the QR code on the title page of this user manual. Turn off the water tap.
Customer Service en 18.4 Disposing of old appli- Customer Service 19 Customer Service ance If you have any queries on use, are Customer Service Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
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en Customer Service Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly.
Consumption values en Consumption values 20 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
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en Technical specifications Mains voltage 220-240 V, 50 Hz Minimum in- 10 A stallation protec- tion Nominal power 2300 W Power consump- ¡ Off mode: tion 0,10 W ¡ Left-on mode: 0,50 W Water pressure ¡ Minimum: 100 kPa (1 bar) ¡ Maximum: 1000 kPa (10 bar) Length of the wa- 150 cm ter inlet hose Length of the wa-...
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001621141* 9001621141 (010821)