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HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE MANUAL (COMMON) GN4TR CHASSIS ORIGINAL MANUAL ISSUE DATE: 1/2018 Segment : CU Version Date Subject 1/2018 Issue LCD TV 9-888-742-01 For SM - Unique , please refer : 9-888-742-Ax ( America ) 9-888-742-Cx ( China) 9-888-742-Ex ( Europe ) 9-888-742-Px (Asia)
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SERVICE MANUAL (COMMON) GN4TR CHASSIS Segment : CU LCD TV...
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MODEL LIST THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION ASIA AMERICA EUROPE CHINA MODEL KD-49X9*F KD-55X9*F KD-65X9*F KD-75X9*F KD-85X9*F KD-49XF9* KD-55XF9* KD-65XF9* KD-75XF9* XBR-85X9*F XBR-49X9*F XBR-55X9*F XBR-65X9*F XBR-75X9*F...
TABLE OF CONTENTS Section Title Page SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLE SHOOTING SERVICE ADJUSTMENTS DIAGRAMS PANEL HANDLING Please refer Service Manual – Unique for below information : -Dissassy and Removal Caution -Wire Dressing -Circuit Board Location -Exploded Views and Parts List Note: Pictures provided in this Service Manual might have slight difference from the actual sets.
7) Always clean the LCD panel with a soft cloth material. Sony. Circuit adjustments that are critical for safe operation are identified in this manual. Follow these procedures whenever critical components are 8) Use care when handling the wires or connectors of the inverter circuit.
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10) During the repair, DO NOT leave the Power On or Burn-in period for *Do not recommend power-on in the conditions which laid face down the more than 1 hour while the TV is face down on a cloth. Refer Figure 1 . panel, in repair activity.
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To reduce the risk of image retention: Other feature •Fill the screen by changing [Wide mode] to eliminate the black bars. The screen brightness is automatically reduced when displaying still Select [Wide mode] other than [Normal]. images, clocks, bright colours or logos etc. •Turn off the OSD (On Screen Display) by pressing the DISPLAY button, and turn off the menus from connected equipment.
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Comply with the following requirement 4) Look for unauthorized replacement parts, particularly transistors that Class II equipment (2-pin plug): for each terminal, the worst value of were installed during a previous repair. Point them out to the customer and measurement must not exceed AC 350uA peak). recommend their replacement.
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1-7. Lead Free Information The circuit boards used in these models have been processed using Lead Free Solder. The boards are identified by the LF logo located close to the board designation. Figure 5: LF logo on circuit board Figure 4: LF Logo The servicing of these boards requires special precautions.
SECTION 2 SELF DIAGNOSTIC FUNCTION The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem. A definition of the Smart Core Red LED flash indicators is listed in the instruction manual for the user’s knowledge and reference.
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Self Diag. Quick Reference (Not LED blinking [Record Only]) Error Item Detection Items ( Not LED blinking [Record Only]) Blue italic: detect at startup sequence only. <G>: Power supply board, <B/Tu> Tuner & Demodulator I2C communication failure <B>: Main board, TU_DEMOD Tuner board set detect signal monitoring <T>: T-con board,...
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Self Diagnosis Service Menu and Display Entry (Self Diagnosis Display) - Go to the standby by a remote. Error count Error Item - Push the buttons sequentially: SELF CHECK <Display><5><Vol-><Power> Back << Exit MAIN POWER 000000000000 000000000000 000000000000 -If you want to finish service mode app, do AC OFF/ON DC ALERT 000000000000 000000000000...
SECTION 3 TROUBLESHOOTING Triage Chart Before you make the service call… 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4. Follow the troubleshooting charts in the technical guides to isolate the board. 5.
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TROUBLESHOOTING Flow 1.0 No Power BM2A Board Model No Power Check STBY 3.3V Replace C408 Between G* Board to G* Board near CN400 BM2A Board Harness on BM2A board Harness BM2A Board u-Com Failure DDCON/LDO Main Device Failure...
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1.2 No Power u-com Failure P-on u-com control signal path summary CU Segment / LCD Model +3.3V_STBY #pin6 Vdd u-com supply BM2A voltage PGOOD_1 #pin9 DDC : +1.0V_M2 (IC604) P_ON_#1 #pin12 DDCs : +1.8V_TU (IC405), +1.0V_BE (IC4003) BL_ON #pin7 G-Board / LD DDCs : +5V_MAIN (IC402), +3.3V_MAIN (IC403), POWER_ON G-Board...
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1.2 No Power u-com Failure CU Segment / LCD Model START Check 12V_MON Check +12V_MAIN Line Check VDD R446 Voltage. (from G board). C506 Voltage. Check +3.3V_STBY Line (C408, CN400 #9pin) Is the voltage >2.6V? Is the voltage >3.0V? Check DC_OFF_DET Check TYPE_DET R448 P-on u-com #pin3...
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1.2 No Power u-com Failure Previous page CU Segment / LCD Model Check P_ON_#2 Check BL_ON CL417 P-on u-com #pin13 Change IC401 R527 P-on u-com #pin7 Change IC401 is >3.0V? Is the voltage >3.0V? Check P_ON_HL u-com IC401 is working OK CL414 P-on u-com #pin18 Change IC401...
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1.3 No Power DDCON/LDO Check item summary BM2A Board Model Board IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref. BM2A IC402 +5V_MAIN/+5V_AUDIO C430 R455 P-on u-com IC401 #pin13 F400 C423 BM2A IC403 +3.3V_MAIN/+3.3V_AUDIO C445 R465 P-on u-com IC401 #pin13 F401 C436...
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1.3 No Power DDCON/LDO DDCON check BM2A Board Model IC Ref Voltage supply START IC601 +1.5V_DDR Check IC402 Vcc voltage Check Vcc voltage Check C423 Change D600 C602 D600 Is voltage >12V? Is voltage >3V? Is diode alive? Check +3.3V_STBY. G* board Check Vcc voltage Check...
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1.3 No Power DDCON/LDO BM2A Board Model DDCONs check Please refer page-18 for Ref number. IC Ref Voltage supply START IC402 +5.0V_VBUS/+5V_MAIN +3.3V_STBY (AC-ADP only) IC403 /+3.3V_MAIN Check fuse F4xx / F40xx/F6xx Change Fuse Q407 +3.3V_MAIN Is fuse OK? IC405 +1.8V_TU IC601 +1.5V_DDR...
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1.3 No Power DDCON/LDO BM2A Board Model LDOs check Please refer page-18 for Ref number. IC Ref Voltage supply START IC602 +1.05V_M2_STBY IC603 +1.05V_M2_A_1 Check +3.3V_DDC_OUT Check Vcc voltage DDCON (IC403) C4xxx C6xx IC605 +1.05V_M2_ST_ET Is voltage >3V? +3.3V_STBY (G* board) IC606 +1.05V_M2_A_2 VCC3IO_EMMC...
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1.4 NO POWER – Muffin2 Failure Muffin2 Fail Suspected Muffin2 LOG is Write DDR check Is there DDR error? Replace DDR bootloader displayed Check Muffin Log Power uCom and Follow 1.2&1.3 Replace eMMC related to eMMC DDCON/LDO OK? Is there “CRC error” Crystal X1000 Replace crystal Store SW log, check SW...
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1.5 NO POWER – Muffin2 Replacement Muffin2 replacement flow Data on eMMC need to be erase first before eMMC erase changing Muffin If cannot be erased, erase after replacing Muffin Muffin2 replacement SW write (Supplementary information)
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2.0 LED Blinking: 2x (Main power Error) BM2A 2-time blinking Check “+12V_MAIN” at pin 11/13 of CN400 G* Board on BM2A Board, Voltage > 13.2V ? BM2A Board...
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Check point for BM2A Name Board PWB (A side) Detail CN400 BM2A +12V_MAIN...
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2.1 LED Blinking: 3x (DC Alert Error) BM2A 3-time blinking (DC Alert) Check “POWER_MAIN” Check “+5.0V_VBUS” at pin 17/19 of CN400 Retry on BM2A board, at C431 on BM2A board Voltage = 18.0~20.0V or 4.959V<Voltage<5.285V? 22.5~24.5V ? BM2A Board G Board Detail of 3x LED Blinking Error Item Number of STBY...
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Check point for BM2A Name Board PWB (A side) Detail CN400 +5.0V_VBUS at C431 BM2A POWER_MAIN Pin17/19 of CN400 (Supplementary information)
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2.2 LED Blinking: 3x (Audio Error) LED 3x blinking (Audio Error) Replace G Board G Board Power Off Check Go to 3.3 Measure the Speaker Replace impedance by multi-meter Speaker Less than 3Ω ? Power On Check Go to 3.4 Speaker Harness Detail of 3x LED Blinking Error Item...
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2.3 LED BLINKING 4x (LED Voltage Error) BM2A 4-time blinking (LED Voltage) High Check “LD_ERR_DET” Voltage Panel Replace LD board at CL4458 on BM2A Board BM2A Board LD Board Detail of 4x LED Blinking Error Number of STBY Segment Description Item LED flashing Trinity...
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Check point for BM2A Name Board PWB (A side) Detail BM2A CL4458 (Supplementary information)
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2.4 LED BLINKING 4x (BCM Error) BM2A 4-time blinking (BCM Error) Check “LD_RDY” Replace Panel At CL4460 LD board on BM2A Board High BM2A Board LD Board Detail of 4x LED Blinking Error Number of STBY Segment Description Item LED flashing Trinity LD_ERR LED voltage error detection with LD IC...
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Check point for BM2A Name Board PWB (A side) Detail BM2A CL4460...
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2.5 LED BLINKING: 5x (Panel ID Read Error) BM2A 5-times blinking Replace Replace BM2A Board Panel (T-con) Check Replace “+12.5V_TCON” G Board Symptom Symptom G Board on T-CON Board improvement improvement BM2A Board Panel (T-con) Symptom Replace the Harness improve Between G Board Harness and BM2A...
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2.6 LED BLINKING: 6x (Backlight Error) BM2A 6-times blinking Harness / Symptom Connection Improvement broken Check Voltage of Check Replace “BL_ERR_DET” harness/connection Harness harness High at CL4459 on BM2A G board to BM2A improvement Symptom Harness / G board Improvement Connection OK G board Replace G board.
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Check point for BM2A Name Board PWB (A side) Detail BM2A CL4459...
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2.7 LED BLINKING: 7x (Temperature Error) 2.8 LED BLINKING: 8x (4KBE Error) BM2A BM2A 7-time blinking 8-time blinking Setting circumstance is OK? Set to another Temperature, location, etc. Replace Ventilation, etc. BM2A Board Replace BM2A Board, and Aging a few Panel hours Symptom...
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3.0 No Sound No Sound Without LED 3x No sound only Go to Analog RF and Digital RF ? 3.7 No Sound Tuner Select [External Inputs]→ AV receiver is connected [BRAVIA Sync Settings]→ to HDMI in ? [BRAVIA Sync Control]→[off] Go to No sound only HDMI ? 3.8 No Sound HDMI...
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3.1 No Sound Audio No Sound Audio Go to Replace BM2A 3.4 No Sound Power On Check Finish...
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3.3 No Sound Power Off Check Power Off Check From 2.2 Power Off Check From 3.0 (1) BM2A-PWB Fuse (F3200,F3201,F3202) broken? Confirm the speaker harness Replace Speaker Cut or shorted Harness to the chassis ? (2) BM2A-PWB PVDD-GND(C3288) short ? Measure the Speaker Replace impedance by multi-meter...
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3.4 No Sound Power On Check Power On Check From 2.2/3.1 *Power_AU is same as PVDD (4) POWER_AU* check POWER_AU is supplied to BM2A for a moment before LED 3x brinking? Replace G-PWB Finish OK ? Return to 2.2...
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3.5 No Sound Audio HP/Audio out No Sound Audio HP/Audio out Replace BM2A-PWB...
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3.7 NO SOUND: @ TUNER No Sound with normal picture Only RF tuner input? Please refer Audio Check IC1000 (SOC) troubleshooting...
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3.8 NO SOUND: HDMI1/2/3/4 No Sound Check the picture Refer to 4.5 HDMI NO PICTURE Does this model have Check the mode Connect Stereo minijack cable between Source and the TV, and Analog Audio In Change “HDMI/DVI Audio Source” to Auto or Analog Audio In. of Source equipment (Stereo minijack)? HDMI...
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4.0 NO PICTURE BL_ON (L or H): IC401 #7pin (for 4K BM2A) No Picture BL_ON:H Check Smart Core Check Replace Replace Got Any Normal LCD Panel Behavior BL_ON the V by One FFC the main Board (T-CON) Display? (5x Blinking) on the main board Harness Symptom...
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4.1 : Video Analog Signal Path Video (Side Mini Jack) L36:CVBS3P CVBS3P G16:GPIO66 VIDEO2_DET IC1000...
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4.2 : No Picture (BM2A) No Picture Condition Actions to be taken Video Refer to IC troubleshooting for No Picture Muffin [IC1000] Problem further investigation Check J2600 NG (Vpp: 0V) Check if input OSD Connection, J2600 Connector is GREY OUT Problem VIDEO2_DET OK if it is highlighted...
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4.2/4.3 : Input Skip function (BM2A) Input Signal Non-Detect Detect (Typical) (Typical) Video VIDEO2_DET 3.3V IC1000 G16- GPIO66 Video (Side Mini Jack)
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4.4 NO PICTURE: @ TUNER RF input no picture / noisy picture Check RF source cable Change RF cable and antenna and antenna, OK? Check Tuner power line: 3.3V at JL2800 = 3.3V? Please refer DDCON 1.8V at JL2801 = 1.8V? troubleshooting RESET value at JL2807 = 3.3V? Check part mounting condition...
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4.4 NO PICTURE: @ TUNER From Previous page Digital Satellite Terrestrial/Cable Analog Check Tuner power line 12V at JL2822 = 12V? For TW, NA-ATSC(MX/UC), For AEP, JP, PA_T2, CH/HK, and LA-ISDB-T and LA-T2(COL) Refer Analog Tuning Refer Digital Tuning 1 Refer Digital Tuning 2 12V LNB Voltage Checking...
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4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) For Tuner Power Lines 1.8V BM2A Tuner potion(Top View) 3.3V For Tuner Power Lines JL2822 = 12V JL2801 = 1.8V JL2800 = 3.3V JL2807 = RESET:3.3V BM2A Tuner potion(Bottom View) For Tuner Power Lines...
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4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) For Tuner I2C line R2801 C2803 C2804 R2800 R2805 R2804...
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4.4 NO PICTURE: @ TUNER FOR 12V LNB Voltage Checking: @ AEP and J +12V_LNB Voltage Checking MOSFET Check LNB power line Check P_ON_HL signal line Check fuse F2801 Q408/Q409 +12V_MAIN at R495 = 12V? at CL414(R451) = 3.3V? broken Change the fuse Please confirm Check +12V_Main at CN400...
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4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) 12V LNB Voltage line R451 CL414 +12V_MAI F2801 R495 +12V_LN Q409 Q408...
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4.4 NO PICTURE: @ TUNER Notes: - Parts for IFOUT_N line : FB2801, C2807, C2826 FOR ANALOG TUNING: @ All destination except JP - Parts for IFOUT_P line : FB2802, C2808, C2825 - Parts for IFAGC line : R2809,R2838, C2827 For LA-ISDB(BR/AR), LA-T2(COL) and TW only : Insert correct signal in correct terminal.
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4.4 NO PICTURE: @ TUNER FOR DIGITAL TUNING 1: @ TW, NA-ATSC(MX/UC), and LA-ISDB-T Notes: Digital Tuning 1 - Parts for IFOUT_N line : FB2801, C2807, C2826 - Parts for IFOUT_P line : FB2802, C2808, C2825 For TW/LA-ISDB-T - Parts for IFAGC line : R2809,R2838, C2827 LA-T2(COL:Cable) For NA-ATSC(MX/UC)
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4.4 NO PICTURE: @ TUNER (BM2A) BM2A(Top View) IF & IFAGC line R2838 C2827 FB280 C2826 C2808 C2825 C2807 FB2802 R2809 (Supplementary information)
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4.4 NO PICTURE: @ TUNER FOR DIGITAL TUNING 2: @ AEP, JP, PA_T2, CH/HK, and LA-T2(COL) Digital Tuning 2 LA-T2(COL) For PA_T2 and For AEP/JP CH/HK Confirm ANT or Cable connection Confirm ANT or Satellite connection Terrestrial Digital cable/ Terrestrial Cable Sound is normal? No sound...
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4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) TS1 line RB2802 (Under the heatsink) R2868 R2814 R2869 R2815 R2816 R2870 R2871 R2817 (Supplementary information)
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4.5 NO PICTURE: HDMI1 No Picture Check HDMI cable Change HDMI cable Check the below point at All lines NG Connector side Other Input is OK ・Check +5V line CL3642 Check other Replace ・Check HPD line CL3629 HDMI input CN3603 ・Check DDC lines CL3616/CL3617 ・Check TMDS lines All Inputs NG...
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4.5 NO PICTURE: HDMI2 No Picture Check HDMI cable Change HDMI cable Check the below point at All lines NG Connector side Other Input is OK ・Check +5V line CL3643 Check other Replace ・Check HPD line CL3624 HDMI input CN3600 ・Check DDC lines CL3610/CL3611 ・Check TMDS lines All Inputs NG...
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4.5 NO PICTURE: HDMI3 No Picture Check HDMI cable Change HDMI cable Check the below point at All lines NG Connector side Other Input is OK ・Check +5V line CL3644 Check other Replace ・Check HPD line CL3627 HDMI input CN3601 ・Check DDC lines CL3612/CL3613 ・Check TMDS lines All Inputs NG...
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4.5 NO PICTURE: HDMI4 No Picture Check HDMIcable Change HDMIcable Check the below point at All lines NG Connector side Other Input is OK ・Check +5V line CL3645 Check other Replace ・Check HPD line CL3628 HDMI input CN3602 ・Check DDC lines CL3614/CL3615 ・Check TMDS lines All Inputs NG Other TV set...
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5.0 Key Switch Buttons Error Check harness connection between Side key buttons error Harness connection issue B-board and switch module Change harness B-board to switch module between B-board to harness issue switch module harness Change switch module Switch module issue Main device issue Change B-board...
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5.1 IR Remote Commander Error Check harness IR remote commander connection between Harness connection does not respond B-board and Smart issue Core Change harness B-board to Smart Core harness between B-board to issue Smart Core harness Change Smart Core Smart Core issue Change B-board Main device issue...
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5.2 Light Sensor Error Check harness Setting is “ON” Check UI setting and Backlight level does not connection between Harness connection change when ambient make sure light sensor B-board and Smart issue light changed setting is “ON” Core Setting is “OFF” Change harness B-board to Smart Core harness between B-board to...
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6.0 Network Malfunction: Ethernet (Wired) [Network Set-up] >[Wired Set-up] on the TV Connection Results Connection Results Connection Results B board Cable Connection Local Access Internet Access Failed Failed Failed Check Auto Proxy setting Wired Set-up Check cable B board Local router IP address setting DHCP server Manual...
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Wireless Network malfunction (1/2) 1) Internal Wireless Network malfunction Wireless Network on the TV Error message or no scan result Is the Wi-Fi radio appear in the network setting? strength too weak Bxx Board or even No signal? Check with another Hardware defect suspected.
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Wireless Network malfunction (2/2) From previous page Check harness Connect properly connection is OK Loose harness between Wi-Fi/BT module and Bxx Change harness Check with between Bxx board Change Bxx board another Wi-Fi/BT and Wi-Fi/BT module module If Wi-Fi malfunction happens, •...
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Bluetooth malfunction Voice Remote doesn’t work Bluetooth Mouse/Keyboard/Controller doesn’t work Bluetooth Speaker/Headphone/ doesn’t work Please refer Voice Remote manual Check BT antenna Home > Settings > Bluetooth Mouse/Keyboard/Controller Connection is OK Bluetooth Settings Can read Near discoverable Bluetooth Speaker/Headphoneoperation manual Bluetooth Device else Loose BT antenna...
SECTION 4 SERVICE ADJUSTMENT When finished the operation of service mode , please AC Plug OFF/ON the TV set *If you don’t do AC plug OFF/ON, remain the Service Mode App and user can see the Service Mode after RC ON. 4.1 How to Enter Service Mode From Standby Mode 1.
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4.2 Software Version 1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information Main Micro Service Mode SW Version: PKG1.1.0.03.26.1.00.0 Model NVM Version: 0043 CEI Boot Version: V1.00000000 Model Information >> PQ Version: 02000001 Self diagnosis History >>...
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4.3 Serial Number Edit (1) In “Service Mode”, select “Model Service Mode >> Model Information Information” by pressing “↑” or “↓” then Self diagnosis History >> pressing “Enter” or “→” button to enter Video / Audio >> inside. Panel / PQ >>...
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4.3 Serial Number Edit (2) Model YES is selected, the input data is saved into EEPROM. SERIAL NUMBER EDIT is greyed out and the serial Status Information >> number that has been input is displayed. Operator will Model Information >> not able to edit anymore.
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4.4 Model Number Setting 1) In “Service Mode”, select “Model Information” by pressing “↑” or “↓” then pressing “Enter” or “→” Service Mode Model button to enter inside. Model Information >> Status Information >> Self diagnosis History >> Video / Audio >>...
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4.5 WB Adjustment (If necessary) In “Panel/PQ” service mode “WB Adjustment” category by “↑” or “↓”. Go to “WB Adjustment”, press → button. To select To change data , press “←” or “→” on remote commander. Panel / PQ Back <<...
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4.6 WB/Mura/CUC data transfer In “Panel/PQ” service mode Please apply Main board or panel is replaced. “WB/Mura/CUC data transfer” category by “↑” or “↓”. Go to “WB/Mura/CUC data transfer”, press → button. To select To change data , press “←” or “→” on remote commander. Back <<...
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4.7 HDD Performance Check (EU only) In “Service Mode”, select “General Setting” by pressing Service Mode General Setting “↑” or “↓” then pressing “Enter” Model Information >> Back << or “→” button to enter inside. Self diagnosis History >> Aging mode <[ ]>...
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4.8 HDD Re-Register (EU only) In “Service Mode”, select “General Service Mode General Setting Setting” by pressing “↑” or “↓” then pressing “Enter” or “→” button to enter Model Information >> Back << Self diagnosis History >> Aging mode <[ ]>...
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USB Update 1:Download USB image and unzip file. 2: copy unzip file to USB memory root folder. 3: USB memory insert TV. 4-a:USB image is newer soft version. 4-b:USB image is not newer soft version. Automatically show message and start update. Automatically show message.
SECTION 5 DIAGRAMS 5.1 Block Diagram * depend on destinations RGBW LEDs Center Key Video signal Light Sens. L/R Keys Audio signal Control Bus IR Rx * IR In BM2A board Panel * BCAS/CI Flash Vx1 16-lane Tcon Power Micro * RF 4K/120p (STM8S103F2U6)
SECTION 6 PANEL HANDLING 1. Unpacking 1. Take out panel from carton box by 2 operators. 2. Take out panel vertically from carton box. And do not hit other panel. Hit the back panel. Hit the front panel.
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1. Unpacking 3. Please make protection for remaining modules to avoid abnormal hitting when take out modules. Example: Protection board Protection board Protection board Front view Side view...
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1. Unpacking 4. Do not hold or press O-Cell.
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1. Unpacking 5. Put on to table & remove the protection bag. Caution: To avoid hitting the center area of bottom AL frame for smart core. Please prepare and use support cushion on both side as below. Support cushion L/R (Not supplied)
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2. Carrying 1. Carry panel vertically. 2. Do not hold or press O-Cell.
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2. Carrying 3. Hold panel by 2 people. 4. Do not hold the panel at the center area.
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3. Placing to table Holding corner 1. Put the Panel by 2 operators. 2. Put the Panel within one flat table surface.
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4. Other 1. Do not press the panel during assembly and disassembly. 2. Do not touch Panel module without gloves.
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4. Other 3. Do not grasp Source Shield. 4. Do not grasp the BC hook. 5. Do not grasp the LD Shield.