hit counter script
IBM x3250 M2 Problem Determination And Service Manual
  1. Manuals
  2. Brands
  3. IBM Manuals
  4. Server
  5. System x3250 M2
  6. Problem determination and service manual

IBM x3250 M2 Problem Determination And Service Manual

Hide thumbs Also See for x3250 M2:
Table of Contents

Advertisement

Quick Links

Download this manual
IBM System x3250 M2 Types 4190, 4191 and 4194
Problem Determination and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for IBM x3250 M2

Summary of Contents for IBM x3250 M2

  • Page 1 IBM System x3250 M2 Types 4190, 4191 and 4194 Problem Determination and Service Guide...
  • Page 3 IBM System x3250 M2 Types 4190, 4191 and 4194 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 205 and the Warranty and Support Information document on the IBM System x Documentation CD. Sixth Edition (March 2012) © Copyright IBM Corporation 2007.

  • Page 5: Table Of Contents

    Configuring the Gigabit Ethernet controllers ... . . 27 Updating IBM Director ..... 28 Updating the DMI/SMBIOS data .
  • Page 6 ....124 ServerGuide problems..... 124 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 7 Hardware service and support ....204 IBM Taiwan product service ....204 Appendix B.
  • Page 8 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 20: Notices And Statements In This Document

    Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 21: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.”...
  • Page 22 USB mouse to the server by altitude: 2133.6 m (7000 ft) using the USB connectors. v Humidity: – Server on: 8% to 80% – Server off: 8% to 80% IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 23: Server Controls, Leds, And Connectors

    Locator LED: This LED can be lit remotely by the system administrator to aid in visually locating the server. You can use IBM Director to light this LED remotely. System-error LED: When this LED is lit, it indicates that a system error has occurred.

  • Page 24: Rear View

    Internal LEDs, connectors, and jumpers The following illustrations show the connectors, LEDs, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 25: System-Board Internal Connectors

    Fan 2 connector Fan 4 connector Fan 1 connector Microprocessor connector IDE connector Important: Use only a supported IBM SAS/SATA controller in the SAS/SATA controller card connector. For a list of supported optional devices for the server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/. Chapter 1. Introduction...

  • Page 26: System-Board Switches And Jumpers

    Normal (default): No NMI issued interrupt) switch (SW1) v The NMI button that is on the rear of server, connected to this switch, has been pressed: NMI issued IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 27: System-Board External Connectors

    System-board external connectors The following illustration shows the external connectors on the system board. Serial connector Video connector Ethernet 2 connector Ethernet 1 connector USB 4 connector USB 3 connector Systems- management connector SAS/SATA controller card Chapter 1. Introduction...

  • Page 28: System-Board Leds

    This LED flashes to indicate that the mini-BMC is functioning controller heartbeat LED normally. Standby power LED When this LED is lit, it indicates that the server is connected to ac power. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 29: System-Board Optional Device Connectors

    System-board optional device connectors The following illustration shows the connectors for user-installable optional devices. Other systems-management Riser-card adapter connector connector Remote Supervisor Adapter II SlimLine DIMM 1 connector connector DIMM 2 connector Battery connector DIMM 3 SAS/SATA connector controller SAS/SATA controller card DIMM 4 connector...
  • Page 30 The following illustration shows the location of the PCI-X slot on the optional PCI-X riser-card assembly. Power cable PCI-X slot IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 31: Chapter 2. Configuration Information And Instructions

    Updating the firmware The firmware for the server is periodically updated and is available for download on the Web. Go to http://www.ibm.com/systems/support/ to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware.

  • Page 32: Using The Serverguide Setup And Installation Cd

    An easy-to-use interface v Diskette-free setup, and configuration programs that are based on detected hardware v Device drivers that are provided for the server model and detected hardware IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 33 When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.

  • Page 34: Using The Configuration/Setup Utility Program

    Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available. 3. Select settings to view or change. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 35 Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to view configuration information, including the type, speed, and cache size of the microprocessor and the amount of installed memory.
  • Page 36 – PCI Bus Control Select this choice to view the system resources that are used by installed PCI devices. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 37 – RSA II Settings This choice is displayed only when a Remote Supervisor Adapter II SlimLine is installed in the server. Select this choice to view the IP address, DHCP settings, and gateway settings for the Remote Supervisor Adaptor II SlimLine, and to view or change the DHCP control, static IP address, subnet mask, gateway static IP address, and operating-system USB selections for the Remote Supervisor Adapter II SlimLine.
  • Page 38 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 39 Remove the battery from the server and then reinstall it. For instructions for removing the battery, see the Problem Determination and Service Guide on the IBM System x Documentation CD. v Change the position of the clear CMOS jumper on the system board to bypass the power-on password check.
  • Page 40 8. Reinstall the cover. 9. Replace the server in the rack and connect the server to a keyboard, monitor, and mouse; then, connect the server to a power source. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 41: Using The Webbios Configuration Utility

    10. Turn on the server. You can now start the Configuration/Setup Utility program and either delete the old password or set a new power-on or administrator password. Using the WebBIOS Configuration Utility Use the WebBIOS Configuration Utility program to configure hot-swap hard disk drives that are connected to the ServeRAID-MR10i controller.

  • Page 42: Using The Baseboard Management Controller

    2. Insert the BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 43 Linux operating system, complete the following steps . You must be logged in as a root user to perform these procedures. 1. Go to http://www.ibm.com/systems/support/, download the management utility program, and create the BMC Management Utility CD. 2. Insert the BMC Management Utility CD into the drive.
  • Page 44 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3250 M2 to display the matrix of downloadable files for the server. 5. From the BMC software choice, click the link for the applicable package and download the package.

  • Page 45: Configuring The Gigabit Ethernet Controllers

    To update the firmware, run the executable program in the package. Follow the instructions that come with the package. Using the SMBridge management utility program: Use the SMBridge management utility program to remotely manage and configure a network. The utility program provides the CLI (command-line interface) remote management capabilities.

  • Page 46: Updating Ibm Director

    4. From the Product family menu, select System x3250 M2 and click Continue. Updating IBM Director If you plan to use IBM Director to manage the server, you must check for the latest applicable IBM Director updates and interim fixes.
  • Page 47 6. To change the serial number, type sn zzzzzzz where zzzzzzz is the serial number; then, press Enter. 7. To change the asset tag, type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa where aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number; then, press Enter. 8. Restart the server. Chapter 2.
  • Page 48 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 49: Chapter 3. Parts Listing, Types 4190, 4191 And 4194 Server

    1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Parts documents lookup. 4. From the Product family menu, select System x3250 M2, and click Continue. © Copyright IBM Corp. 2007...

  • Page 50: Types 4190, 4191 And 4194 (Models 15X, 1Bx, 22X, 42X, 52X, 62X, 64X, 72X, 82X, B2X. Bdx, C2X, Cdx, D2X, D4X And E2X)

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 51 Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. v Field replaceable unit (FRU): FRUs must be installed only by trained service technicians.
  • Page 52 4 GB PCI-E dual port fiber channel adapter (optional) 43W7512 4 GB PCI-E single port fiber channel adapter (optional) 39R6526 4 GB PCI-E single port fiber channel adapter (optional) 43W7510 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 53 Table 5. Parts listing, Type 4190, 4191 and 4194 (models 15x, 1Bx, 22x, 42x, 52x, 62x, 64x, 72x, 82x, B2x. BDx, C2x, CDx, D2x, D4x, E2x) (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number 73.4 GB hard drive tray assembly (optional) 43X0839...
  • Page 54 If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local IBM representative for assistance. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 55: Types 4190, 4191 And 4194 (Models 66X, 74X, 84X And D6X)

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 56 Microprocessor, 2.66 GHz 6M quad-core (model D6x) 46M0340 Microprocessor, 2.83 GHz/1333 12M quad core (model 44X0207 84x) Microprocessor, 3.0 GHz 12M quad-code (optional) 46C6452 Heat-sink-assembly retention module 43W5117 Heat-sink assembly 43W5116 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 57 Table 7. Parts listing, Type 4190, 4191 and 4194 (models 66x, 74x, 84x and D6x) (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Memory, 512 MB PC2-5300 ECC (model 66x) 41Y2725 Memory, 512 MB DDR2-800 (model D6x) 46C7442 Memory, 1 GB PC2-5300 ECC (model 74x) 41Y2728...
  • Page 58 ServeRAID-MR10i adapter battery 43W4301 To order a consumable part, complete the following steps: 1. Go to http://www.ibm.com. 2. From Products menu, click Upgrades, accessories & parts. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 59: Product Recovery Cds

    If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local IBM representative for assistance. Product recovery CDs Table 9 describes the product recovery CD CRUs.
  • Page 60 Microsoft Windows 2008 Server Standard Edition 32b/64b, 1-4 49Y0893 Processors, Simplified Chinese (types 4190, 4194) Microsoft Windows 2008 Server Standard Edition 32b/64b, 1-4 49Y0894 Processors, Traditional Chinese (types 4190, 4194) IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 61 Table 9. Product recovery CDs (continued) Description CRU part number Microsoft Windows 2008 Enterprise Edition 32b/64b, 1-8 49Y0895 Processor, Multilingual (types 4190, 4194) Microsoft Windows 2008 Enterprise Edition 32b/64b, 1-8 49Y0896 Processor, Simplified Chinese (types 4190, 4194) Microsoft Windows 2008 Enterprise Edition 32b/64b, 1-8 49Y0897 Processor, Traditional Chinese (types 4190, 4194) Microsoft Windows 2008 Server HPC ROK 1–4 Processor,...

  • Page 62: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 63 IBM power cord part number Used in these countries and regions 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
  • Page 64 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 65: Chapter 4. Removing And Replacing Server Components

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 66: System Reliability Guidelines

    Remove items from your shirt pocket, such as pens and pencils, that could fall into the server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws, into the server. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 67: Handling Static-Sensitive Devices

    Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement.

  • Page 68: Removing And Replacing Consumable Parts And Tier 1 Crus

    5. Slide the cover back approximately 1.27 cm (0.5 inches); then, lift it off the server. 6. If you are instructed to remove the bezel, complete the following steps. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 69: Installing The Cover

    Release latch a. From inside the server, press the bezel release latch toward the left side of the server. b. Pivot the bezel forward and pull it away from the server. 7. If you are instructed to return the cover and bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 70: Removing An Adapter

    Adapter support bracket Expansion slot 1 Riser-card assembly Expansion slot 2 1. Read the safety information that begins on page vii and “Installation guidelines” on page 47. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 71: Installing An Adapter

    2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. 3. Remove the server from the rack; then, remove the cover (see “Removing the cover” on page 50). 4. Disconnect any cables from the adapter. Power cable PCI-X slot 5.
  • Page 72 3. Place the adapter, component side up, on a flat, static-protective surface and set any jumpers or switches as described by the adapter manufacturer, if necessary. Expansion-slot Adapter bracket bracket Adapter IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 73 4. Carefully grasp the adapter by its top edge or upper corners and align it with the expansion slot in the riser-card assembly; then, press the adapter firmly into the expansion slot. Important: Make sure that the U-shaped opening in the metal adapter bracket engages the tab on the expansion-slot bracket.

  • Page 74: Removing A Remote Supervisor Adapter Ii Slimline

    Power cable PCI-X slot 3. If the riser-card assembly is an optional PCI-X riser-card assembly, disconnect the riser-card power cable from the riser-card assembly. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 75: Installing A Remote Supervisor Adapter Ii Slimline

    Adapter II SlimLine, the startup process will take several minutes longer than a typical startup. 2. Earlier versions of the Remote Supervisor Adapter II SlimLine might not work in this server. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for the supported Remote Supervisor Adapter II SlimLine versions. Chapter 4. Removing and replacing server components...
  • Page 76 Power cable PCI-X slot 6. If the riser-card assembly is an optional PCI-X riser-card assembly, reconnect the riser-card power cable to the riser-card assembly. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 77: Hard Disk Drive

    7. Install the cover (see “Installing the cover” on page 51). 8. Slide the server into the rack. 9. Connect the cables and power cords. 10. Turn on all attached devices and the server. 11. See the documentation that comes with the Remote Supervisor Adapter II SlimLine for information about installing the firmware and configuring the adapter.
  • Page 78 The 3.5-inch drive hot-swap server models support either two SAS 3.5-inch hard disk drives or two SATA 3.5-inch hard disk drives. The 2.5-inch drive hot-swap server models support four 2.5-inch SAS hard disk drives. 2.5-inch drives IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 79 The removal and installation procedures are the same for any of these drives. The illustrations in this procedure show 3.5-inch SAS drives. To remove a hot-swap hard disk drive, complete the following steps. Drive-tray assembly Drive handle (in open position) Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk...
  • Page 80 If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 81: Removing A Cd Or Cd/Dvd Combination Drive

    Removing a CD or CD/DVD combination drive To remove the CD or CD/DVD combination drive, complete the following steps. Release tab 1. Read the safety information that begins on page vii and “Installation guidelines” on page 47. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

  • Page 82: Removing A Memory Module (Dimm)

    DIMM from the connector. 5. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 83: Installing A Memory Module (Dimm)

    Installing a memory module (DIMM) The following notes describe information that you must consider when you install DIMMs: v The server comes with one 512 MB or 1 GB DIMM installed in DIMM connector 1 and an identical DIMM (the same size, speed, type, and technology) installed in DIMM connector 3.

  • Page 84: Removing A Fan

    To install the replacement fan, complete the following steps: 1. Position the replacement fan so that the airflow arrow on the side of the fan points toward the rear of the server. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 85 Note: Correct airflow is from the front to the rear of the server. Fan bracket cable channel Fan bracket Fan bracket cable slot 2. Install the replacement fan in the bracket: a. Make sure that the fan cable sits in the channel on the side of the fan. b.

  • Page 86: Removing The Air Baffle

    1. Align the air baffle as shown in the illustration. 2. Press the air baffle into position until it clicks into place. 3. Install the cover (see “Installing the cover” on page 51). IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 87: Removing And Replacing Tier 2 Crus

    6. Turn on all attached devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 88 Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely. 3. Make sure that the riser-card assembly is fully seated in the connectors on the system board. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 89 Power cable PCI-X slot 4. If the riser-card assembly is an optional PCI-X riser-card assembly, make sure that the riser-card power cable is connected to to the riser-card assembly. 5. Install the cover (see “Installing the cover” on page 51). 6.

  • Page 90: Removing The Operator Information Panel Assembly

    4. Install the cover (see “Installing the cover” on page 51). 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 91: Removing The Cd/Dvd Interface Card

    Removing the CD/DVD interface card To remove the CD/DVD interface card, complete the following steps. CD/DVD interface card 1. Read the safety information that begins on page vii and “Installation guidelines” on page 47. 2. Turn off the server and all peripheral devices, and disconnect the power cords and all external cables.

  • Page 92: Installing The Cd/Dvd Interface Card

    6. Install the cover (see “Installing the cover” on page 51). 7. Slide the server into the rack. 8. Connect the cables and power cords. 9. Turn on all attached devices and the server. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 93: Removing The Power Supply

    Removing the power supply When you remove or install the power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.

  • Page 94: Installing The Power Supply

    7). 7. Route the other internal power-supply cable, securing it under the retention-clips on the chassis; then, reconnect the cable to the CD/DVD interface card. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 95 Cable path 8. If the server is a 3.5-inch drive model, replace the hard disk drive back plate or backplane and reconnect all cables (see “Installing the backplane or back plate (3.5-inch drives)” on page 82). 9. Rotate the air deflector into place, making sure that no cables are pinched beneath it, and press it down firmly.

  • Page 96: Removing The Riser-Card Assembly

    8. If you are instructed to return the riser-card assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 97: Installing The Riser-Card Assembly

    Installing the riser-card assembly The server comes with one riser-card assembly that contains two PCI Express connectors. Riser-card assembly To install the riser-card assembly, complete the following steps: 1. Install the adapters in the riser-card assembly. Note: If you have installed a Remote Supervisor Adapter II SlimLine in the server, you can install only a half-length adapter in expansion slot 1.

  • Page 98: Removing The Pci-X Riser-Card Power Cable

    Installing the PCI-X riser-card power cable To install the replacement PCI-X riser-card power cable, complete the following steps. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 99: Removing The Backplane Or Back Plate (3.5-Inch Drives)

    1. Connect the short 4-wire length of the riser-card power cable ( 2 to 3 ) to the two halves of the P4 connector, as shown in the illustration. The P4 connector is on the cable that connects the CD/DVD drive to the power supply. 2.

  • Page 100: Installing The Backplane Or Back Plate (3.5-Inch Drives)

    To install the replacement 3.5-inch hot-swap drives backplane or simple-swap SATA drives back plate, complete the following steps. Note: The following illustration shows installing the hot-swap SAS/SATA backplane. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 101 Connectors Air deflector Guide channel 1. Make sure that the air deflector is in the open position. Note: The air deflector also functions as the backplane or back plate latch (3.5-inch drives). 2. Connect the power cable to the replacement backplane or back plate. 3.

  • Page 102: Removing The Sas Backplane (2.5-Inch Drives)

    Installing the SAS backplane (2.5-inch drives) To install the replacement 2.5-inch hot-swap drives backplane, complete the following steps. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 103: Removing The Sas/Sata Controller (Hot-Swap Models)

    Connectors Air deflector 1. Connect the power cable to the replacement backplane. 2. Slide the backplane into the card guides, making sure that any nearby wires or cables are not trapped or pinched. 3. Press firmly until the backplane is fully seated and clicks into place. 4.

  • Page 104: Installing The Sas/Sata Controller (Hot-Swap Models)

    6. Install the riser-card assembly (see “Installing the riser-card assembly” on page 79). 7. Install the cover (see “Installing the cover” on page 51). 8. Slide the server into the rack. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 105: Removing A Drive Cage

    9. Connect the cables and power cords. 10. Turn on all attached devices and the server. Removing a drive cage To remove a drive cage, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 47.

  • Page 106: Removing And Replacing Frus

    BIOS code. To download the most current level of BIOS code, go to http://www.ibm.com/systems/support/. v The microprocessor uses an integrated voltage regulator on the system board. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 107 Removing the microprocessor To remove the microprocessor, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 47. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
  • Page 108 Installing the microprocessor To install the replacement microprocessor, complete the following steps: 1. Make sure that the microprocessor bracket frame and release latch are both fully open. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 109 Attention: v The microprocessor contacts are fragile; handle the microprocessor very carefully. Do not touch the microprocessor contacts with your skin. v The microprocessor fits only one way on the socket. 2. Align the microprocessor with the socket (note the alignment mark and the position of the notches);...
  • Page 110 4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose of the cleaning pad after all of the thermal grease is removed. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 111 0.02 mL of thermal grease Microprocessor 5. Use the thermal-grease syringe to place 9 uniformly spaced dots of 0.02 mL each on the top of the microprocessor. Make sure that the outermost dots are within 5 mm of the edge, to ensure even distribution. Note: 0.01mL is one tick mark on the syringe.

  • Page 112: Removing The System Board

    8. Remove the microprocessor heat-exchanger assembly and microprocessor; then, place them on a static-protective surface for reinstallation (see “Removing the microprocessor” on page 89). 9. Note the orientation of the microprocessor retention module. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 113: Installing The System Board

    10. Remove the four screws that hold the microprocessor retention module to the system board; then, lift the retention module out of the server. 11. Remove the remaining eight screws that secure the system board to the chassis, and put the screws in a safe place. 12.
  • Page 114 Either update the server with the latest SAS/SATA or SATA firmware or restore the pre-existing firmware from a diskette or CD image. v Update the DMI/SMBIOS code (see “Updating the DMI/SMBIOS data” on page 28). IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 115: Chapter 5. Diagnostics

    The information is collected into a file that you can send to the IBM Support Center. Additionally, you can view the server information locally through a generated text report file. You can also copy the log to removable media and view the log from a Web browser.

  • Page 116: Post Beep Codes

    1-2-2 DMA initialization failed. (Trained service technician only) Replace the system board. 1-2-3 DMA page register write/read failed. (Trained service technician only) Replace the system board. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 117 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 118 Signal cable to the hard disk drive backplane (SAS drives only) h. (Trained service technician only) Microprocessor i. (Trained service technician only) System board IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 119 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 120: Error Logs

    Basement Management Controller (BMC) Settings, and then select BMC System Event Log. v To view the RSA II event/error log, select Event/Error Logs, and then select RSA II Event/Error Log IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 121: Post Error Codes

    Clearing the error logs For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To clear the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.
  • Page 122 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Battery b. (Trained service technician only) System board IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 123 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 124 3. Make sure that the BMC heartbeat LED is flashing. 4. Update the BMC firmware. 5. Update the BIOS code. 6. (Trained service technician only) Replace the system board. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 125 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 126 1. If the error code indicates a particular PCI Express slot or device, remove that device. 2. If the error continues, reseat each adapter. 3. (Trained service technician only) Replace the system board. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 127 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 128 CD or DVD drive cable b. CD or DVD drive c. (Trained service technician only) System board IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 129 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 130: Checkout Procedure

    2. Check for interruption of the power supply. Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 131: About The Checkout Procedure

    About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.
  • Page 132 “Solving undetermined problems” on page 199. v Yes: Find the beep code in “POST beep codes” on page 98; if necessary, see “Solving undetermined problems” on page 199. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 133: Troubleshooting Tables

    Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Diagnostic programs and messages” on page 128 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1.

  • Page 134: General Problems

    A hard disk drive passes the See “Solving undetermined problems” on page 199. diagnostic test, but the problem remains. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 135: Intermittent Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action All or some keys on the 1. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for keyboard keyboard do not work. compatibility. 2. Make sure that: v The keyboard cable is securely connected.
  • Page 136 (Only if the problem occurred with a front USB connector) Internal cables to the operation information panel c. (Only if the problem occurred with a front USB connector) Operator information panel d. (Trained service technician only) System board IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 137: Memory Problems

    Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 138: Monitor Problems

    If the server passes the video diagnostics, the video is good; see “Solving undetermined problems” on page 199. v (Trained service technician only) If the server fails the video diagnostics, replace the system board. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 139 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: v Monitor cable v Remote Supervisor Adapter II SlimLine (if one is installed) 3.

  • Page 140: Optional-Device Problems

    2. If the device comes with test instructions, use those instructions to test the now. device. 3. Reseat the failing device. 4. Replace the failing device. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 141: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 142: Serial-Device Problems

    3. If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 143: Software Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 144: Universal Serial Bus (Usb) Device Problems

    LED is lit, it indicates that an error has occurred; go to step 2 on page 127. The following illustration shows the operator information panel. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 145 USB 2 connector USB 1 connector System error LED Locator LED Hard disk drive activity LED Reset button Power-control button Power-on LED 2. Read the safety information that begins on page vii and “Installation guidelines” on page 47. 3. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.

  • Page 146: Diagnostic Programs And Messages

    2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3250 M2 to display the matrix of downloadable files for the server. 5. Click the link for the diagnostics file package; then, on the next page, click the link for each file to download it.

  • Page 147: Diagnostic Text Messages

    6. Create a diagnostics CD from the downloaded image file. The DSA diagnostic programs do not support USB CD-ROM drives. If you run the DSA diagnostic programs while any USB CD-ROM drives are attached to the server, ignore any optical drive test results that are returned for USB CD-ROM drives.

  • Page 148: Viewing The Test Log

    In the DSA GUI, select DSA Error Log from the System Information page. You can send the DSA error log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device.
  • Page 149 7. Run the test again. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 150 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 151 7. Run the test again. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 152 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 153 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 154 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 155 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 156 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 157 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 158 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 159 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 160 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 161 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 162 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 163 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 164 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 165 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 166 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 167 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 168 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 169 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 170 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 171 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 172 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 173 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 174 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 175 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 176 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 177 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 178 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 179 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 180 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 181 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 182 11. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 183 10. Run the test again. 11. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL.
  • Page 184 12. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 185 11. Run the test again. 12. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL.
  • Page 186 12. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 187 10. Run the test again. 11. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL.
  • Page 188 6. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 189 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 201-804-xxx...
  • Page 190 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 191 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 201-808-xxx...
  • Page 192 6. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 193 (press F1 at system startup). 12. Run the test again. 13. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL.
  • Page 194 13. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 195 DIMM. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 5. Diagnostics...
  • Page 196 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 197 7. Run the standard DSA memory diagnostic to validate all memory. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 202-902-xxx...
  • Page 198 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 199 11. Replace the optical drive. 12. Run the test again. 13. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL.
  • Page 200 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 201 9. Replace the optical drive. 10. Run the test again. 11. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL.
  • Page 202 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 203 Replace the system board. 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 405-903-xxx...
  • Page 204 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 205 Replace the system board. 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 405-907-xxx...

  • Page 206: Updating (Flash-Update) The Bios Code On The Server

    1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 207: Recovering The Server Firmware

    4. Click IBM System x3200 M2 to display the matrix of downloadable files for the server. 5. Select the applicable file for your operating system and the file type for the medium you want to use; then, download the flash BIOS update.
  • Page 208 19. Reinstall the server cover (see “Installing the cover” on page 51) and reconnect all power cables. 20. Restart the server. The system begins the power-on self-test (POST). 21. If these recovery efforts fail, contact IBM support. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 209: System Event/Error Log Messages

    22. If these recovery efforts fail, contact your IBM service support representative. See “System-board switches and jumpers” on page 8 for a description of the jumpers and switches. System event/error log messages The system event/error log contains POST messages. The system event/error log...
  • Page 210 If this cable is damaged, replace the power supply. 2. Reseat the cables listed in step 1, restarting the server after you have reseated all cables. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 211 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 212 Information only. RS485 broadcast from x ignored; more than y Information only. devices present on the RS485 network RS485 connection to system x has ended Information only. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 213 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 214 2. (Trained service technician only) Replace the system board. System shutoff due to +3.3V over voltage 1. Reseat the power supply. 2. (Trained service technician only) Replace the system board. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 215 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 4190, 4191 and 4194 server,” on page 31 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 216: Solving Power Problems

    The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 217: Solving Undetermined Problems

    Try the following procedures: v Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. v Make sure that the Ethernet cable is installed correctly. – The cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

  • Page 218: Problem Determination Tips

    – Type and version level v Hardware configuration – Print (print screen) configuration currently in use – BIOS level v Operating system software – Type and version level IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 219 Note: To eliminate confusion, identical systems are considered identical only if they: 1. Are the exact machine type and models 2. Have the same BIOS level 3. Have the same adapters/attachments in the same locations 4. Have the same address jumpers/terminators/cabling 5.
  • Page 220 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 221: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

  • Page 222: Software Service And Support

    9 a.m. to 6 p.m. IBM Taiwan product service IBM Taiwan product service contact information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 223: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 224: Important Notes

    Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from IBM. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 225: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 226: Battery Return Program

    IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call. For Taiwan: Please recycle batteries. For the European Union: IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 227 For proper collection and treatment, contact your local IBM representative. For California: Perchlorate material – special handling may apply. See http://www.dtsc.ca.gov/ hazardouswaste/perchlorate/.

  • Page 228: German Ordinance For Work Gloss Statement

    United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS/G/1234/J/100003 for indirect connection to public telecommunication systems in the United Kingdom. IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 229: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 230: Korean Class A Warning Statement

    Korean Class A warning statement IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...

  • Page 231: Index

    64 power on 27 supported 4 reboot 27 display problems 120 sel 27 drives 4 sensor 27 DVD drive sysinfo 27 problems 115 using 27 replacing 63 configuration Configuration/Setup Utility 13, 16 minimum 200 © Copyright IBM Corp. 2007...
  • Page 232 26 SATA back plate 82 firmware, updating 13 system board 95 flash-update the BIOS code 188 integrated forgotten password, bypassing 21, 22 controllers 4 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 233 integrated (continued) functions 4 online publications 2 intermittent problems 117 operator information panel assembly, replacing 72 internal connectors 6, 7 optional device problems 122 order of installation, memory modules 65 jumper, clear CMOS (password override) 21, 22 jumpers 8 parts listing 32, 37 password administrator 21 clear CMOS jumper 21, 22...
  • Page 234 32, 37 user password 21 ServerGuide See power-on password features 15 using NOS installation 15 baseboard management controller utility setup 15 programs 26 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 235 using (continued) command-line interface 27 utility program baseboard management 24 Configuration/Setup 16 LSI Logic Configuration Utility program 23 SAS configuration 23 SMBridge management 24 video connector 6 video controller 4 web site publication ordering 203 support 203 support line, telephone numbers 204 Web site ServerGuide 14 weight 4...
  • Page 236 IBM System x3250 M2 Types 4190, 4191 and 4194: Problem Determination and Service Guide...
  • Page 238 Part Number: 49Y0192 Printed in USA (1P) P/N: 49Y0192...

Table of Contents