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HP ProBook 470 G5 Maintenance And Service Manual
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HP ProBook 470 G5 Maintenance And Service Manual

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HP ProBook 470 G5 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 470 G5

  • Page 1 HP ProBook 470 G5 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................6 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Buttons, speakers, and fingerprint reader ..................11 Special keys ............................12 Action keys ............................
  • Page 8 RTC battery ............................64 Display assembly – non-touch ......................65 Power connector and cable ....................... 71 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 72 Using Computer Setup ............................72 Starting Computer Setup ........................72 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......72 Navigating and selecting in Computer Setup ...................
  • Page 9 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 76 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............76 Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........... 77 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ..........77 9 Backing up, restoring, and recovering ......................

  • Page 11: Product Description

    Product description Category Description Product Name HP ProBook 470 G5 Notebook PC Processors 8th generation, Intel® Core™ i7 processor, quad core (8-MB L3 cache, 15 W) i7-8550U, 1.8 GHz/3.7 GHz quad core turbo; Intel UHD Graphics 620 8th generation, Intel Core i5 processors, quad core (6-MB L3 cache, 15 W) i5-8250U, 1.6 GHz/3.4 GHz quad core turbo;...
  • Page 12 S3/S4/S5 wake on LAN (AC mode and battery mode) Wireless Integrated WLAN options by way of wireless module WLAN antennas built into top of display assembly Supports HP Connection Optimizer with wi-fi load balancing Supports “no WLAN/Bluetooth” option Supports the following wireless adapters via minicard connector: ●...
  • Page 13 Integrated fingerprint reader Supports “No fingerprint reader” option TPM 2.0 SLB9670 (Infineon; soldered down) Hardware enforced firmware protection: HP Hardware Root of Trust ANSSI Certified Hardware Root of Trust: Yes Hardware enforced software protection: No Firmware based operating system recovery: No...
  • Page 14 Category Description Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language – Plus Windows 10 Home 64 StF MSNA for Higher Education - Strategic Windows 10 Professional 64 Windows 10 Professional 64 StF MSNA - Standard Windows 10 Professional 64 StF MSNA - Plus Windows 10 Professional StF MSNA - Strategic FreeDOS 2.0 Restore Media (DRDVD/SRDVD)

  • Page 15: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right Component Description USB Type-C power connector port, SuperSpeed Connects an AC adapter that has a USB Type-C connector, port, and DisplayPort supplying power to the computer and, if needed, charging the computer battery.

  • Page 16: Left

    Component Description ● Amber: The battery charge is from 0 to 90 percent. Off: The battery is not charging. ● When AC power is disconnected (battery not charging): ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
  • Page 17 To remove a card: ▲ Press in on the card, and then remove it from the memory card reader. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left...

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to initiate ● Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system.

  • Page 24: Bottom

    If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support. Type support in the taskbar search box, and then select the HP Support ▲ Assistant app.

  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, the bottom of a tablet kickstand, inside the battery bay, under the service door, or on the back of the display.

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Description Spare part number Display panel assembly not spared as whole unit Non-touch displays are spared only at the subcomponent level. Non-touch assemblies are not spared as whole units. Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight L01028-xxx...

  • Page 28: Plastics Kit

    Item Description Spare part number 8-GB 820570-001 4-GB 820569-001 (20) M.2 solid-state drive 512-GB, Turbo Drive L00878-001 256-GB, PCIe L00877-001 128-GB, SATA-3 L00876-001 (21) WLAN module Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter 852511-001 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001 Realtek RTL8822BE 802.11AC 2x2 Wi-Fi + BT 4.2 Combo Adapter...

  • Page 29: Display Components

    Display components Item Description Spare part number Display bezel Models without a webcam L00861-001 Models with a webcam L00860-001 Display panel (raw) UWVA L00869-001 L00870-001 Hinge Kit (includes left and right hinges) L00866-001 Display/webcam cable assembly L00864-001 Webcam module L01065-001 Microphone board L01046-001 WLAN antennas...

  • Page 30: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit L00848-001 Power button board cable TouchPad cable Card reader board cable USB board cable Bracket Kit Item Description Spare part number Bracket Kit L01746-001 USB Type-C connector bracket Fingerprint reader bracket Fan bracket Chapter 3 Illustrated parts catalog...

  • Page 31: Mass Storage Devices

    Mass storage devices Item Description Spare part number Solid-state drive, M.2 512-GB, Turbo Drive L00878-001 256-GB, PCIe L00877-001 128-GB, SATA-3 L00876-001 Hard drive 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 778189-001 Hard Drive Hardware Kit...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 65-W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC 913691-850 65-W Smart AC power adapter, 4.5 mm barrel connector, RC, nPFC 710412-001 65-W Smart AC power adapter, USB Type-C, nPFC 860209-850 Power cord (3-pin, C5, black, 1.0-m), for use in: Australia...
  • Page 33 Description Spare part number South Korea 931267-001 Switzerland 931263-001 Taiwan 931269-001 Thailand 931266-001 United Kingdom and Singapore 931260-001 Power cord (3-pin, C5, black, 1.83-m), for use in: Australia 213356-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-001 India 404827-001...
  • Page 34 HP USB Laser Mouse 674318-001 HP Comfort Grip Wireless Mouse 691922-001 HP USB Travel Mouse 757770-001 Messenger bag 679922-001 HP Smart AC adapter dongle, 7.4 mm 734734-001 HP keyed cable lock 840158-001 HP Elite USB-C Docking Station 844550-001 HP USB-C Mini Dock 935327-001...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 41: Service Doors

    Service doors Description Spare part number Main service door (included in Plastics Kit) L00835-001 Drive service door (included in Hard Drive Hardware Kit) L00837-001 The bottom of the computer has two service doors. The hard drive service door provides access to the hard drive and the M.2 solid-state drive.
  • Page 42 Lift the bottom of the door upward (2), and then remove the door from the computer (3). Reverse these procedures to install the service doors. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 43: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Move the cursor over Support to display the pull-down menu, and then click Software & drivers. Type your product name, number, or serial number, and then click Find.
  • Page 44 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter 852511-001 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001 Realtek RTL8821CE 802.11AC 1x1 Wi-Fi + BT 4.2 Combo Adapter 915621-001...
  • Page 46 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 47: Hard Drive

    Hard drive Description Spare part number Hard drives 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 778189-001 Hard drive cover L00837-001 NOTE: The hard drive cover is included in the Hard Drive Hardware Kit. Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 48 Lift the bracket side of the drive (2), and then remove the drive from the bay (3). To remove the hard drive cover from the hard drive, remove the 4 Phillips M3.0×3.0 screws (1) that secure the cover to the drive, and then remove the cover from the drive (2). Reverse these procedures to install a hard drive.

  • Page 49: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 512-GB, Turbo Drive L00878-001 256-GB, PCIe L00877-001 128-GB, SATA-3 L00876-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight L01028-xxx Keyboard, backlit L01027-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 51 Position the computer on its side with the display open. On the bottom of the computer, insert a tool into the access hole near the fan, and then push to disengage the keyboard from the top cover. Component replacement procedures...
  • Page 52 Lift the top of the keyboard upward (1), and then rotate the keyboard (2) so you can access the cables and connectors underneath. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector(s).

  • Page 53: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 54: Top Cover

    Top cover Description Spare part number Top cover L00845-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 55 Remove the 6 Torx T8 2.5×5.0 screws from under the keyboard. Disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad cable (3) Speaker cable (4) Fingerprint reader cable Component replacement procedures...
  • Page 56 To remove the top cover, start prying upward along the top and sides of the top cover (1), and then remove the top cover from the computer (2). NOTE: The top cover may be secured very tightly to the computer. Reverse this procedure to install the top cover.

  • Page 57: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L00852-001 Fingerprint reader bracket (included in Bracket Kit) L01746-001 Fingerprint reader insert (included in Plastics Kit; for use in models without a fingerprint reader) L00835-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 58 Lift the fingerprint reader cable and board to disengage the adhesive that secures them to the top cover (3), and then remove the board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Power Button Board

    Power button board Description Spare part number Power button board L01026-001 Power button board cable (included in Cable Kit) L00848-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly L00839-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 61 Remove the speakers from the top cover (3). IMPORTANT: When removing the speakers, make sure the rubber feet (4) remain attached to the speakers. Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 62: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly L00846-001 TouchPad assembly cable (included in Cable Kit) L00848-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Usb Board

    USB board Description Spare part number USB board L00831-001 USB board cable (included in Cable Kit) L00848-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Remove the USB board from the computer (3). Reverse this procedure to install the USB board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Fan

    Description Spare part number L00843-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 66 Disconnect the display cable (2), and then remove the display cable from the clips in the fan (3). Remove the Torx T8 2.5×5.0 screw (1) that secures the fan to the computer. Lift the fan out of the computer (2). NOTE: The fan bracket is available using spare part number L01029-001.

  • Page 67: Card Reader Board

    Card reader board Description Spare part number Card reader board assembly L00833-001 Card reader board cable (included in Cable Kit) L00848-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 69 Lift the battery out of the computer (2). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 70: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board with processor and 2 GB of discrete graphics: Intel Core i7-8550U processor L00825-xxx Intel Core i5-8250U processor...
  • Page 71 Lift the bracket from atop the USB-Type C port (3). The USB bracket is available using spare part number L01746-001. Rotate the left side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2).

  • Page 72: Heat Sink

    Heat sink All heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink L00842-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surfaces of the heat sink (1)(3) and the system board components (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 74: Rtc Battery

    RTC battery Description Spare part number RTC battery 746439-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 75: Display Assembly - Non-Touch

    Display assembly – non-touch Non-touch displays are spared only at the subcomponent level. Non-touch assemblies are not spared as whole units. Before disassembling the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 76 If it is necessary to remove or replace the display panel, remove the 4 Phillips M2.0×3.0 screws that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (1) to gain access to the display cable connector on the back of the panel.
  • Page 77 Pull the wireless antennas up through the hole in the bottom of the computer (1), and then remove the antennas from the clip (2). If it is necessary to remove the display enclosure from the hinges and brackets, remove the 2 Phillips M2.0×3.0 screws (1) and the 8 Phillips M2.5×4.0 screws (2) that secure the enclosure to the hinges and brackets.
  • Page 78 Separate the display enclosure from the hinges. If it is necessary to remove the display hinges and brackets, remove the 4 Torx T8 2.5×4.0 screws (1) that secure the hinges to the computer, rotate the bottom of the hinges upward (2), and then slide the hinges toward each other to remove them (3).
  • Page 79 If it is necessary to replace the WLAN antennas, peel the antennas from the display enclosure (1), remove the cables from the clips in the sides of the enclosure (2), and then lift the cables and antennas from the enclosure (3). If it is necessary to remove or replace the camera, peel the camera module up to remove it from the adhesive that secures it to the enclosure (1), and then disconnect the cable from the camera (2).
  • Page 80 If it is necessary to remove or replace an display/camera cable, remove the cable from under the tabs that secure it to the enclosure (1), and then remove the cable from the display enclosure (2). Reverse this procedure to reassemble the touch display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable L01952-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 83: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 84: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 85: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 86: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 87: Using Remote Hp Pc Hardware Diagnostics (Uefi) Settings (Select Products Only)

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

  • Page 88: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 89: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 90: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 91: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 92: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 93: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Length 276.0 mm 10.87 in Width 413.8 mm 16.29 in Height (front to rear) 22.5 mm 0.89 in Weight (1 DIMM, WLAN, camera, no fingerprint reader) M.2 SSD 2.50 kg 5.50 lbs Hard drive 2.58 kg 5.68 lbs Input power...

  • Page 94: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Resolution 1600x900 (HD+) or 1920x1080 (FHD) Surface treatment Anti-glare Aspect ratio 16:9 Brightness 220 nits (HD+) or 300 nits (FHD) Viewing angle SVA (HD+) or UWVA (FHD) Backlight Hard drive specifications 1-TB* 500-GB* 500-GB* hybrid...

  • Page 95: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Transfer rate Sequential read up to 2150 MB/sec up to 2150 MB/sec up to 2150 MB/sec...

  • Page 96: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 97 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 98: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 99 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 100: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 102: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 103 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 104: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 105: Index

    USB Type-C 5 spare part number 19 drive light, identifying 7 hot keys Cable Kit drives microphone mute 13 contents 20 preventing damage 26 HP PC Hardware Diagnostics (UEFI) spare part number 20 using 76 cables, service considerations 26 Index...
  • Page 106 81 USB 3.x SuperSpeed 5 numbers 21 removing 82 USB Type-C DisplayPort 5 memory HP Sure Start 91 USB Type-C power connector 5 nonvolatile 86 USB Type-C SuperSpeed 5 volatile 86 power button board integrated camera light, identifying...
  • Page 107 50 system 80 identifying 5 spare part number 17, 50 USB flash drive 81 USB Type-C SuperSpeed port, speakers, identifying 11 using HP Recovery media 79 identifying 5 special keys, using 12 recovery media specifications creating 78 computer 83...

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