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Washing machine WM12N264ES User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation WARNING ‒ Risk of electric shock! Incorrect installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing. ▶...
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en 1.6 Safe cleaning and maintenance WARNING ‒ Risk of electric shock! Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff. ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be re- placed by the manufacturer, the manufacturer's Customer Ser- vice or a similarly qualified person in order to prevent any risk.
en Preventing material damage If the water pressure is too high or 2 Preventing material too low, the appliance may not be able to operate properly. damage Ensure that the water pressure in ▶ the water supply system is at least ATTENTION! 100 kPa (1 bar) and max.
Environmental protection and saving energy en Set the maximum spin speed if you 3 Environmental protec- want to dry the laundry in the tumble tion and saving energy dryer afterwards. a The drier the laundry, the shorter the programme duration when dry- 3.1 Disposing of packaging ing which, in turn, reduces energy consumption.
en Installation and connection Replace the accessories in ques- ▶ 4 Installation and con- tion before operating the appli- ance. nection → "Accessories", Page 27 Note: The appliance has been tested 4.1 Unpacking the appliance at the factory to check it is in working order. As a result, water stains may ATTENTION! remain in the appliance.
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Installation and connection en ATTENTION! Installation loca- Requirements If residual water in the appliance tion freezes, this may cause damage to Against a wall Do not trap the the appliance. power cord or Do not install or operate this appli- ▶ the hoses ance anywhere that is liable to ex- between the wall...
en Installation and connection Unscrew and remove all the Put on the 4 cover caps. screws for the 4 transit bolts with a WAF 13 wrench. Push the 4 cover caps downwards. Remove the power cable from the holder. Note: To install the transport locks to transport the appliance, perform these steps again in the reverse or- Remove the 4 sleeves.
Installation and connection en Connect the water inlet hose to a Plastic pipe with Fix and secure tap (26.4 mm = 3/4"). rubber sleeve the water outlet hose with an el- → Page 27. 4.6 Aligning the appliance In order to reduce noise and vibra- tion and to prevent the appliance from moving, align the appliance cor- rectly.
en Installation and connection Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height. 4.7 Connecting the appliance to the electricity supply Note: Your electrical domestic install- ation for this appliance must comply with the local legal provisions and safety regulations, and should in-...
Familiarising yourself with your appliance en 5 Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. 5.2 Detergent drawer Maintenance flap for the drain pump → Page 34 Note: Observe the manufacturer's in-...
en Familiarising yourself with your appliance Dispenser II: detergent for the main wash Compartment : Fabric softener Compartment I: Detergent for prewash 5.3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. Programmes → Page 23 Programme selector → Page 28...
first time en Pour washing powder into com- first time 6 Before using for the partment II. first time Prepare the appliance for use. first time 6.1 Starting an empty wash- ing cycle Your appliance was inspected thor- oughly before leaving the factory. To remove any residual water, run the first wash cycle without any laundry.
en Display 7 Display The display shows the current settings, options or relevant information. Example: Display Display Designation More information 0:40 Programme dura- Expected programme duration or pro- tion/programme gramme time remaining in hours and time remaining minutes. Programme end → "Buttons", Page 22 time Recommended The maximum load capacity for the selec-...
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Display en Display Designation More information End of pro- Programme status gramme Childproof lock ¡ lights up: The childproof lock is activ- ated. ¡ flashes: The childproof lock is activated and the appliance has been operated. → "Deactivating the childproof lock", Page 31 Prewash Prewash is activated.
en Buttons 8 Buttons The selection of programme settings depends on the programme that is set. Button Selection More information inicio / pausa + ¡ Start Start, cancel or pause the pro- carga (Start / Re- gramme. ¡ Cancel load) ¡ Pause vario Speed ¡...
Programmes en 9 Programmes Note: The laundry's care labels provide you with additional information on pro- gramme selection. Programme Description Max. load (kg) algodón / al- Wash hard-wearing items made from cotton, linen godão or blended fabrics. (Cotton) Also suitable as a short programme for normally soiled laundry when you activate vario Speed Programme setting: ¡...
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en Programmes Programme Description Max. load (kg) ¡ Max. 1200 rpm delicado / seda Wash delicate, washable items made from silk, vis- (Delicate / Silk) cose and synthetic fabrics. Use a detergent that is suitable for delicates or silk. Note: Wash especially delicate items or items with hooks, eyelets or clips in a mesh laundry bag.
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Programmes en Programme Description Max. load (kg) Note: Once the set temperature has been reached, it remains constant throughout the entire washing process. Programme setting: ¡ Max. 60 °C ¡ Max. 1200 rpm camisas / busi- Wash non-iron shirts and blouses made from cot- ness ton, linen, or synthetic or blended fabrics.
en Programmes Programme Description Max. load (kg) ¡ If you regularly wash at temperatures of 40 °C or lower ¡ After a prolonged period of non-use Use washing powder that contains bleach. Add de- tergent into compartment II for the main wash. → "Detergent drawer", Page 17 Halve the amount of detergent to avoid foaming.
Accessories en 10 Accessories Use original accessories. These have been made especially for your appli- ance. Note: Some accessories are avail- able in other colours. Contact → "Customer Service", Page 48. Order number Water inlet hose exten- Extend the water inlet WZ10131 sion hose for cold water or AquaStop (approx.
en Detergents and care products ¡ Wash large and small items of Turn the programme selector to a ▶ laundry together programme. ¡ Wash laundry with fresh stains im- mediately 13.2 Setting a programme ¡ Pretreat laundry with dried stains and wash several times Turn the programme selector and ¡...
operation en Pull out the detergent drawer. 13.5 Inserting the measuring Pour in detergent. aid for liquid detergent → "Detergent drawer", Page 17 If you order the measuring aid as an If required, add the care product. accessory, you must use the measur- Push in the detergent drawer. ing aid.
en operation Remove the laundry. 13.9 Soaking laundry → "Unloading the laundry", Note: No additional detergent is re- Page 30 quired. The washing solution is then used for washing. 13.12 Resuming the pro- Start the programme. gramme when the pro- To pause the programme, after ap- gramme status is Rinse prox.
Childproof lock en Leave the appliance door and de- tergent drawer open so that resid- ual water can evaporate. 14 Childproof lock Secure your appliance against being operated unintentionally using the controls. 14.1 Activating the childproof lock Press and hold the two 3 seg ▶...
en Basic settings 15 Basic settings You can configure the basic settings for your appliance to meet your needs. 15.1 Overview of the basic settings Basic setting Programme Value Description position End signal 0 (off) Set the volume of the signal at the 1 (quiet) end of the programme.
Cleaning and servicing en 15.2 Changing the basic set- 16 Cleaning and servi- tings cing Set the programme selector to po- To keep your appliance working effi- sition 1. ciently for a long time, it is important to clean and maintain it carefully. 16.1 Cleaning the drum CAUTION Risk of injury!
en Cleaning and servicing Pull out the insert upwards. Clean the opening for the deter- gent drawer. Clean the detergent drawer and in- sert with water and a brush, and Push in the detergent drawer. then dry them. 16.3 Cleaning the drain pump Clean the drain pump in the event of faults, e.g.
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Cleaning and servicing en Slide a sufficiently large container CAUTION - Risk of scalding! under the opening. When you wash at high temperat- ures, the detergent solution gets hot. Do not touch the hot detergent ▶ solution. To allow the detergent solution to flow out into the container, remove the sealing cap.
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en Cleaning and servicing Insert the pump cap. Cleaning the drain pump Ensure that the parts of the Requirement: The drain pump is ‒ pump cap are correctly as- empty. → Page 34 sembled. Since water may remain in the drain pump, unscrew the pump cap carefully.
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Cleaning and servicing en Insert the mains plug. Before the next wash Switch on the appliance. To prevent unused detergent from Pour 1 litre of water into compart- flowing straight into the outlet in the ment II. next wash, run a suitable programme for draining after you have emptied Select a suitable programme for the drain pump.
en Troubleshooting 17 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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Troubleshooting en Fault Cause and troubleshooting "E:30 / -80" Remove any unapproved extensions from the water ▶ hose. → "Connecting the appliance", Page 14 The pump cap is not fully screwed in. Ensure that the pump cap is screwed in all the way ▶...
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en Troubleshooting Fault Cause and troubleshooting lights up. Select a suitable programme for draining. ▶ → "Programmes", Page 23 flashes. Door is not closed. Close the door. ▶ Laundry is caught in the door. Remove any trapped laundry. ▶ All other error codes. Malfunction Call the after-sales service.
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Troubleshooting en Fault Cause and troubleshooting The programme does Remove any trapped laundry. not start. Close the door. Press inicio / pausa + carga to start the pro- gramme. The door cannot – –– is activated. be opened. Continue the programme by selecting ▶...
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en Troubleshooting Fault Cause and troubleshooting The water is not drain- Immediate measure: Mix one tablespoon of fabric ▶ ing. softener with 0.5 litres of water and pour the mix- ture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next wash- ▶...
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Troubleshooting en Fault Cause and troubleshooting The programme dura- Foam detection system switches on a rinse cycle if tion changes during foam build-up is too high. the wash cycle. Not a fault – no action required. ▶ No water is visible in Water is below the visible area.
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en Troubleshooting Fault Cause and troubleshooting The spin programme Drain pipe or water outlet hose is blocked. does not start. Clean the drain pipe and the water outlet hose. ▶ Drain pipe or water drain hose is caught or jammed. Ensure that the drain pipe and water drain hose are ▶...
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Troubleshooting en Fault Cause and troubleshooting Detergent or fabric Too much detergent/fabric softener in the detergent softener drips off the drawer. seal and collects on When dosing liquid detergent and fabric softener, ▶ the door or in the seal observe the marking in the detergent drawer and fold.
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en Troubleshooting Fault Cause and troubleshooting Water is leaking out at The water outlet hose is damaged. the water outlet hose. Replace the damaged water outlet hose. ▶ Water outlet hose is not connected correctly. Connect the water outlet hose correctly. ▶...
Transportation, storage and disposal en 17.1 Emergency release 18.2 Inserting the transit bolts Releasing the door Secure the appliance before trans- Requirement: The drain pump is portation using transit bolts in order empty. → Page 34 to prevent transport damage. ATTENTION! Escaping water may Use a screwdriver to remove the 4 cause material damage.
en Customer Service 18.4 Disposing of old appli- 19 Customer Service ance Function-relevant genuine spare parts Valuable raw materials can be re- according to the corresponding Eco- used by recycling. design Order can be obtained from Customer Service for a period of at WARNING least 10 years from the date on Risk of harm to health!
Consumption values en 20 Consumption values The following information is provided in accordance with the EU Ecodesign Regulation. The values given for programs other than the eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456. Programme Load Pro-...
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en Technical data Weight 67.6 kg Length of the wa- 150 cm ter inlet hose Maximum load 8.0 kg Length of the wa- 150 cm Mains voltage 220-240 V, ter outlet hose 50 Hz Length of the 160 cm Minimum in- power cord stallation protec- tion You can find more information about your model online at https:// Nominal power 2300 W...
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001695884* 9001695884 (021109)