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WM12N265ES Washing machine EN User manual and installation instructions Register your appliance on My Siemens and discover exclusive services and offers. Siemens Home Appliances...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe ¡ for future reference or for the next owner. Do not connect the appliance if it has been damaged in transit. ¡...
Safety en 1.4 Safe installation WARNING ‒ Risk of electric shock! Incorrect installation is dangerous. Connect and operate the appliance only in accordance with the ▶ specifications on the rating plate. Connect the appliance to a power supply with alternating cur- ▶ rent only via a properly installed socket with earthing. The protective conductor system of the domestic electrical in- ▶...
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. Do not lift the appliance on your own. ▶ If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. Only stack the dryer on a washing machine using the connec- ▶...
Safety en Wear protective gloves when installing and transporting the ap- ▶ pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always ▶...
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. ▶ WARNING ‒ Risk of explosion! Laundry that has been pretreated with flammable cleaning agents that contain solvents may cause an explosion in the appliance.
Safety en 1.6 Safe cleaning and maintenance WARNING ‒ Risk of electric shock! Improper repairs are dangerous. Never make any technical modifications to the appliance or its ▶ features. Repairs to the appliance should only be carried out by trained ▶ specialist staff. Only use genuine spare parts when repairing the appliance. ▶...
en Preventing material damage If the water pressure is too high or Preventing material damage 2 Preventing material too low, the appliance may not be able to operate properly. damage Ensure that the water pressure in ▶ the water supply system is at least Preventing material damage ATTENTION! 100 kPa (1 bar) and max.
Environmental protection and saving energy en Set the maximum spin speed if you Environmental protection and saving energy 3 Environmental protec- want to dry the laundry in the tumble tion and saving energy dryer afterwards. a The drier the laundry, the shorter Environmental protection and saving energy the programme duration when dry- 3.1 Disposing of packaging...
en Installation and connection Replace the accessories in ques- ▶ Installation and connection 4 Installation and con- tion before operating the appli- ance. nection → "Accessories", Page 27 Installation and connection Note: The appliance has undergone 4.1 Unpacking the appliance a function test at the factory. This may cause water stains in the appli- ATTENTION! ance, which the first wash cycle re-...
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Installation and connection en If the appliance is tilted at an angle 4.4 Removing the transit greater than 40°, residual water may bolts leak out of the appliance and cause material damage. The appliance is secured for trans- Tilt the appliance carefully. portation using transit bolts on the ▶...
en Installation and connection Remove the power cable from the Push the 4 cover caps downwards. holder. Note: To install the transit bolts to Remove the 4 sleeves. transport the appliance, perform these steps again in the reverse or- der. 4.5 Connecting the appliance Connecting the water inlet hose Connect the water inlet hose.
Installation and connection en Open the water tap carefully and Connecting the appliance to the check that the connection points electricity supply are tight. Note: Your electrical domestic install- ation for this appliance must comply Water outlet connection types with the local legal provisions and This information is intended to help safety regulations, and should in- you to connect this appliance to the...
en Before using for the first time To align the appliance, turn the ap- Before using for the first time 5 Before using for the pliance feet. Check that the appli- ance is level using a spirit level. first time Prepare the appliance for use. Before using for the first time 5.1 Starting an empty wash- ing cycle...
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Before using for the first time en Add washing powder containing oxygen bleach to compartment II. To prevent foaming, use only half of the amount of detergent recom- mended by the detergent manufac- turer for light soiling. Do not use detergent suitable for woollens or delicates.
en Familiarising yourself with your appliance Familiarising yourself with your appliance 6 Familiarising yourself with your appliance Familiarising yourself with your appliance 6.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
Familiarising yourself with your appliance en Measuring aid for liquid deter- gent → "Inserting the measuring aid for liquid detergent", Page 28 Dispenser II: detergent for the main wash Compartment : Fabric softener Compartment I: Detergent for prewash 6.3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.
en Display Display 7 Display The display shows the current settings, options or relevant information. Display Example: Display Display Description 0:40 Expected programme duration or programme time re- maining in hours and minutes. Program end time → "Buttons", Page 22 Recommendation for the maximum load capacity for the selected program in kg.
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Display en Display Description Lights up: The childproof lock is activated. ¡ Flashes: The childproof lock is activated and the appli- ¡ ance has been operated. → "Deactivating the childproof lock", Page 31 Prewash is activated. → "Buttons", Page 22 Silent Wash is activated. → "Buttons", Page 22 Shortened programme length is activated.
en Buttons Buttons 8 Buttons The selection of programme settings depends on the programme that is set. Buttons Button Selection More information inicio pausa + Start Start, cancel or pause the pro- ¡ carga gramme. Cancel ¡ Pause ¡ varioSpeed Activate Activate or deactivate a shorter pro- ¡...
Programmes en Programmes 9 Programmes Programmes Note: The laundry's care labels provide you with additional information on pro- gramme selection. Programme Description Max. load (kg) algodón / al- Wash hard-wearing items made of cotton, linen or godão blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate ...
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en Programmes Programme Description Max. load (kg) Programme setting: Max. 60 °C ¡ Max. 1200 rpm ¡ delicado seda Wash delicate, washable items made from silk, vis- cose and synthetic fabrics. Use a detergent that is suitable for delicates or silk. Note: Wash especially delicate items or items with hooks, eyelets or clips in a mesh laundry bag.
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Programmes en Programme Description Max. load (kg) camisas busi- Wash non-iron shirts and blouses made from cot- ness ton, linen, or synthetic or blended fabrics. Note: Use the delicado seda programme to wash shirts and blouses made from silk or delicate fab- rics.
en Programmes Programme Description Max. load (kg) Programme setting: Max. 40 °C ¡ Max. 1200 rpm ¡ limp. tambor Clean and care for the drum. – Use this programme in the following cases: Before using the appliance for the first time ¡ If you regularly wash at temperatures of 40 °C or ¡...
Accessories en Accessories 10 Accessories Use original accessories. These have Accessories been made especially for your appli- ance. Note: Some accessories are avail- able in other colours. Contact → "Customer Service", Page 46. Order num- Water inlet hose ex- Extend the water inlet hose for cold water WZ10131 tension or AquaStop (approx.
en Detergents and care products If required, adjust the programme Detergents and care products 12 Detergents and care settings. → "Adjusting the programme set- products tings", Page 28 The manufacturer's instructions for Detergents and care products use and dosage can be found on the 13.3 Adjusting the pro- packaging.
Basic operation en Press down on the insert and re- Slide the measuring aid forwards. move the detergent drawer. Fold the measuring aid down and Insert the measuring aid. click it into place. Insert the detergent drawer. Push in the detergent drawer. 13.6 Use the measuring aid 13.7 Adding detergent and for liquid detergent...
en Basic operation Note: If you want to add laundry, 13.8 Starting the programme follow the instructions on the dis- Requirement: A programme is set. play. → "Setting a programme", Page 28 → "Display", Page 21 Open the door. Press inicio pausa + carga. ▶ Add or remove laundry. The drum rotates and load detec- Close the door.
Childproof lock en 13.13 Unloading the laundry 14.2 Deactivating the child- proof lock Open the door. Remove the laundry from the Requirement: To deactivate the drum. childproof lock, the appliance must be switched on. 13.14 Switching off the appli- Press on both 3 seg buttons for ▶...
en Cleaning and servicing Leave the appliance to dry after Activate (On) or deactivate ▶ every operation with the door (OFF) the reminder to clean open, and leave the detergent the drum. drawer to dry. Display the number of fin- ished programmes. Run the limp.
Cleaning and servicing en Clean the detergent drawer and in- 16.3 Cleaning the drain pump sert with water and a brush, and Clean the drain pump regularly, at then dry them. least once a year, as well as in the event of faults, e.g. blockages or rat- tling noises.
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en Cleaning and servicing Take the drain hose out of the Insert the drain hose into the holder. holder. CAUTION - Risk of scalding! Cleaning the drain pump When you wash at high temperat- Requirement: The drain pump is ures, the detergent solution gets empty.
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Cleaning and servicing en Clean the interior, the thread on Screw the pump cap as far as it the pump cap and the pump hous- will go. ing. The handle on the pump cap must be in a vertical position. Ensure that the impeller in the drain pump can rotate.
en Troubleshooting Troubleshooting 17 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Improper repairs are dangerous. Never make any technical modifications to the appliance or its features. ▶...
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Troubleshooting en Fault Cause and troubleshooting "E:30 / -80" Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into compartment II (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next wash- ▶...
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en Troubleshooting Fault Cause and troubleshooting flashes. Voltage under-usage may cause extension of a pro- gramme. No remedial action possible. lights up. Voltage under-usage may cause extension of a pro- gramme. No remedial action possible. lights up. The temperature is too high. Wait until the temperature has dropped.
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Troubleshooting en Fault Cause and troubleshooting The appliance is not The mains plug of the power cord is not plugged in. working. Connect the appliance to the power supply. ▶ The circuit breaker in the fuse box has tripped. Check the circuit breaker in the fuse box. ▶...
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en Troubleshooting Fault Cause and troubleshooting The water is not drain- Ensure that the drain pipe and water drain hose are ▶ ing. not kinked or trapped. Drain pump is blocked. → "Cleaning the drain pump", Page 33. ▶ – – – is activated. Continue the programme by selecting or a suit- ▶...
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Troubleshooting en Fault Cause and troubleshooting The spin cycle runs The unbalanced load detection system eliminates an several times. imbalance by repeatedly redistributing the laundry. Not a fault – no action required. ▶ Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
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en Troubleshooting Fault Cause and troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into compartment II (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next wash- ▶...
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Troubleshooting en Fault Cause and troubleshooting Banging noises, rat- Foreign bodies have got into the drain pump. tling in the drain → "Cleaning the drain pump", Page 33. ▶ pump. Slurping, rhythmical The drain pump is active, the detergent solution is suction noise. pumped out.
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en Troubleshooting Fault Cause and troubleshooting The spin result is not Note: Where possible, mix large and small items in satisfactory. The laun- the drum. Different sized items of laundry distribute dry is too wet/too themselves better during the spin cycle. damp. Start the programme.
Transportation, storage and disposal en 17.1 Emergency release 18.2 Inserting the transit bolts Releasing the door Secure the appliance before trans- Requirement: The drain pump is portation using transit bolts in order empty. → Page 33 to prevent transport damage. ATTENTION! Escaping water may Use a screwdriver to remove the 4 cause material damage.
en Customer Service 18.4 Disposing of old appli- Customer Service 19 Customer Service ance Function-relevant genuine spare parts Customer Service Valuable raw materials can be re- according to the corresponding Eco- used by recycling. design Order can be obtained from Customer Service for a period of at WARNING least 10 years from the date on Risk of harm to health!
Consumption values en Consumption values 20 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
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en Technical data Weight 67.7 kg Maximum load 8.0 kg Mains voltage 220-240 V, 50 Hz Minimum in- 10 A stallation protec- tion Nominal power 2300 W Power consump- Off mode: ¡ tion 0.15 W Left-on mode: ¡ 0.50 W Water pressure Minimum: ¡ 100 kPa (1 bar) Maximum: ¡ 1000 kPa (10 bar) Length of the wa-...
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EN Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom BSH Hausgeräte GmbH Carl-Wery-Straße 34...