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HOW TO ORDER ACCESSORIES
AND REPLACEMENT PARTS
To order accessories or replacement
parts for your stand mixer in the 50
United States, District of Columbia,
and Puerto Rico,
call toll-free 1-800-541-6390
Monday through Friday,
8 a.m. to 8 p.m. (Eastern Time),
or Saturday, 10 a.m. to 5 p.m.
Or write to:
Customer Satisfaction Center
KitchenAid Portable Appliances
P.O. Box 218
St. Joseph, MI 49085- 0218
TROUBLESHOOTING PROBLEMS
Please read the following before
calling your service center.
1.
The stand mixer may warm up
during use. Under heavy loads
with extended mixing time
periods, you may not be able to
comfortably touch the top of the
stand mixer. This is normal.
2.
The stand mixer may emit a
pungent odor, especially when
new. This is common with
electric motors.
3.
If the Flat Beater hits the bowl,
stop the stand mixer. See "Beater
to Bowl Clearance" section.
Keep a copy of the sales receipt showing
the date of purchase. Proof of purchase
will assure you of in-warranty service.
If your stand mixer should
malfunction or fail to operate, please
check the following:
– Is the stand mixer plugged in?
– Is the fuse in the circuit to the stand
mixer in working order? If you have a
circuit breaker box, be sure the circuit
is closed.
To order accessories or replacement
parts for your stand mixer in Canada,
call toll-free 1- 800 - 807- 6777.
Or write to:
Customer eXperience Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, ON L5N 3A7
To order accessories or replacement
parts for your stand mixer in Mexico,
call toll-free
01- 800 - 024-17-17
(JV Distribuciones)
Or
01-800 - 902-31- 00
(Industrias Birtman)
– Turn the stand mixer off for 10-
15 seconds, then turn it back on. If
the mixer still does not start, allow it
to cool for 30 minutes before turning
it back on.
If the problem cannot be fi xed with
the steps provided in this section, then
contact KitchenAid or an Authorized
Service Center:
USA/Puerto Rico: 1-800-541-6390
Canada: 1-800-807-6777
Mexico: 01-800-024-17-17
(JV Distribuciones)
Or
01-800-902-31-00
(Industrias Birtman)
See the KitchenAid Warranty and
Service section for additional details.
Do not return the stand mixer to the
retailer – they do not provide service.
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