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Installing, Removing, and Verifying Field Replaceable Units
<Tue Apr 30 10:02:47 2019> ERROR!!! Failed to get Kickstart image info, aborting migration...
<Tue Apr 30 10:02:47 2019> ERROR!!! Failed to get System image info, aborting migration...
Solution
> command again.
Problem
following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Kickstart image provided '<kickstart_image>' is not a
valid Supervisor-4
(DS-X97-SF4-K9) image, aborting migration...
<Tue Apr 30 10:02:47 2019> ERROR!!! System image provided '<system_image>' is not a valid
Supervisor-4
(DS-X97-SF4-K9) image, aborting migration...
Solution
supervisor4-kickstart-image > system < supervisor4-system-image > command again.
Problem
same as the existing Supervisor-1 Module kickstart and system images. The following syslog messages are
displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Running kickstart version : <running_version>,
version of kickstart image
provided : <Supervisor-3_image_version>
<Tue Apr 30 10:02:47 2019> ERROR!!! Version of kickstart image provided
('<sup3_image_version>') does not match running
version, aborting migration...
<Tue Apr 30 10:02:47 2019> ERROR!!! Running System version: <running_version>, version of
system image provided :
<Supervisor- 3_image_version>
<Tue Apr 30 10:02:47 2019> ERROR!!! Version of system image provided ('<sup3_image_version>')
does not match
running version, aborting migration...
Solution
images provided should be the same as the existing Supervisor-1 Module kickstart and system images.
Problem
<Tue Apr 30 10:02:47 2019> ERROR!!! Chassis information retrieve failed, aborting migration...
Solution
> command again.
Problem
<Tue Apr 30 10:02:47 2019> ERROR!!! Supervisor slot information retrieve failed, aborting
migration...
Solution
> command again.
Problem
same as the existing Supervisor-1 Module kickstart and system images. The following syslog messages are
displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Running kickstart version : <running_version>,
version of kickstart image provided :
<Supervisor-3_image_version>
<Tue Apr 30 10:02:47 2019> ERROR!!! Version of kickstart image provided
('<sup3_image_version>') does not match running version,
Use the migrate sup kickstart < supervisor4-kickstart-image > system < supervisor4-system-image
The kickstart or system images provided are not valid images for the Supervisor-4 Modules. The
Use a valid Supervisor-4 Module image and use the migrate sup kickstart <
The release versions of the Supervisor-4 Module kickstart and system images provided are not the
Check the image version. The release versions of the Supervisor-4 Module kickstart and system
Unable to retrieve the chassis information. The following syslog message is displayed:
Use the migrate sup kickstart < supervisor4-kickstart-image > system < supervisor4-system-image
Unable to retrieve the slot number of the supervisor module. The following syslog message is displayed:
Use the migrate sup kickstart < supervisor4-kickstart-image > system < supervisor4-system-image
The release versions of the Supervisor-4 Module kickstart and system images provided are not the
Cisco MDS 9700 Series Switches Hardware Installation Guide
Troubleshooting
145
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Troubleshooting
